HOW TO
choose The
right business
vehicle
provider
HOW TO CHOOSE THE RIGHT BUSINESS VEHICLE PROVIDER
1
introduction
Whether you need your business vehicle for transporting goods, commuting to and from meetings, visiting
clients, or a variety of other reasons, choosing the right vehicle is vitally important. However, what’s even
more important is the provider you choose to supply these vehicles. It may seem as simple as deciding on
the type of car or van you need and then finding someone to supply it. But actually, choosing the wrong
business vehicle supplier could leave you out of pocket, hugely inconvenienced, and of course, unable
to fulfil your business’ needs… resulting in lost earnings. So, to help ensure you choose the
right supplier, here are a few considerations to keep in mind…
2
HOW TO CHOOSE THE RIGHT BUSINESS VEHICLE PROVIDER
Easy
to deal with
90% of
Roughly
people aged 18-65
speak with live
customer support
representatives on the
phone, however the 2nd
At one time or another, we’ve all had to deal with a
business that made us feel like an inconvenience. We
may have had to call them at certain times, or maybe
we were unable to speak to someone face to face,
either way it’s not a nice position to be in. So, when
it comes to choosing a business vehicle supplier, you
need to know that they understand your business
needs, your busy schedule and your preferred
communication channel.
For these reasons, ensure your chosen business vehicle
supplier can provide a flexible service with an array of
friendly and approachable staff. Look for organisations
that will offer their services across multiple outlets, so you
know you can access support nationwide. Be sure to ask
the vehicle supplier how flexible they are when it comes to
contacting you and if you can choose the communication
channel which suits you best.
most common channel
is website self-service i
i http://www.marketingcharts.com/traditional/most-used-customer-service-channels-42992/
3
HOW TO CHOOSE THE RIGHT BUSINESS VEHICLE PROVIDER
Speed and
accuracy
A recent report
found that just
11% of UK
companies provided
similar answers across
two or more customer
support channels ii
In this instance, ‘speed’ doesn’t refer to the pace
of the business vehicle you choose, but is more to
do with how quickly the business vehicle supplier
can respond to your questions and solve your
issues. When you have a problem which results in
your car or van being off the road, your business
is losing money, so it’s vitally important that any
issues are handled quickly and efficiently… by the
right people.
It’s alright saying that a business will respond to
your questions/issues within 24-36 hours, but if the
response doesn’t provide the right answer, or you have
to provide more information, then your problem could
drag on. What you need is a supplier who has plenty of
experts on hand to provide the right answer in the first
instance and who can accurately solve problems and
answer queries.
ii http://www.eptica.com/blog/international-customer-experience-comparing-uk-and-france
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HOW TO CHOOSE THE RIGHT BUSINESS VEHICLE PROVIDER
Reliability
Last year,
Again, the ‘reliability’ to consider here is not to do
with the business vehicle of choice, but the business
that supplies it. As we’ve mentioned previously, a
delay in providing advice, guidance or support could
negatively impact the performance of your business,
so you need to know you are dealing with the best.
In the case of some business vehicle providers, you
could be met by the most professional member of
staff during the sign-up process, but then be left with
underperforming account managers or mechanics
later down the line.
54%
of all car first
registrations
were made by
companies
iii
So, when sourcing your business cars or vans, be sure to
use only suppliers that have proven performance in the
industry, who employ only the best staff (throughout the
company), and who are knowledgeable not just about their
cars but also your business’ needs. By finding a supplier
that is reliable and informed (throughout the entire
organisation), you can rest assured that your business
vehicles will never end up costing you money.
iii https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/421337/vls-2014.pdf
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HOW TO CHOOSE THE RIGHT BUSINESS VEHICLE PROVIDER
Fairness
Excess mileage
can result in
spiralling charges
of hundreds or
even thousands
of pounds
Very few things spoil a buyer’s relationship with
a brand like hidden charges or deceitful practices.
In some cases, the vehicle supplier may not be
operating dishonestly; they may simply have placed
information on potential charges in the depths of
the contract. The result is that if you cover more
miles than is initially agreed, or fail to correctly
maintain the vehicle, then you could be in for a nasty
financial shock when the contract comes to an end.
So, to ensure you avoid hidden charges and an
unhappy end to your relationship with a business
vehicle provider, make sure you look for suppliers
that are open, honest and fair about their charges
right from the start. By partnering with Free2Move Lease,
you can rest assured that we will work hard to help you
manage your mileage and avoid unecessary charges at the
end of your agreement.
HOW TO CHOOSE THE RIGHT BUSINESS VEHICLE PROVIDER
6
Choose right
As you can see, selecting the right business vehicle supplier can be a difficult process. You want to have not only the
best vehicle, but also a supplier that understands the importance of your business and can support your success.
Finding these four characteristics we’ve discussed in one place can be difficult, but it’s not impossible.
At Free2Move Lease, we have all of the above in abundance. From a fair and trustworthy approach to business
vehicles, to an accurate and expert workforce, we can support your business and provide
the vehicles to help it grow. To speak to one of our experts now, call 0345 319 1017.