Information Systems Services
User Test Plan Example
This document is an example User Test Plan and is intended for use in conjunction with the User Testing
Guidelines. The examples within are not comprehensive and form part of a fictitious scenario. If creating
a new user test plan for actual use, a blank template is available.
User Test Plan Example
Contents
1
Checklist ....................................................................................................................... 3
2
Test Environment.......................................................................................................... 4
2.1
Objective ................................................................................................................. 4
2.2
Test Data ................................................................................................................ 4
2.3
Data Migration ........................................................................................................ 4
2.4
Test Environment.................................................................................................... 4
3
Test Phases .................................................................................................................. 5
4
Test Scenarios .............................................................................................................. 6
5
Test Cases ................................................................................................................... 7
6
5.1
S1 - Accessing the system ..................................................................................... 7
5.2
S2 – Product Maintenance ..................................................................................... 7
Test Scripts ................................................................................................................... 8
6.1
Scenario S1 – Accessing the system...................................................................... 9
7
Remedial Actions Log ................................................................................................. 10
8
Record of final sign off ................................................................................................ 11
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User Test Plan Example
1 Checklist
Action
Date required
Identify test owner
01/05
Identify staff to write test plans
01/07
Identify staff to write test scripts
01/07
Identify staff to perform testing
01/07
Define IT test environment
08/07
Define physical test environment (room etc.)
08/07
Write test plans
31/07
Write test scripts
31/10
Write data migration and validation scripts
14/10
Arrange physical test environment
31/10
Confirm IT test environment including data
10/11
Execute test scripts
15/11
Sign off system
29/11
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Done?
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2 Test Environment
2.1 Objective
This test plan details the tests required to satisfy the project sponsor of the “Online Shop”
project that the changes implemented in support of this project are adequate to allow the
use of these changes in a production environment. Any deviations from expected system
behaviour which are not considered serious enough to prevent the changes from being
released for use are detailed in the “Remedial Actions” log.
2.2 Test Data
Specific data required for individual tests is detailed with the individual test scripts. Data for
the Banking test phase will be provided by Barclays as part of their standard testing suite
and the test scripts for this phase will be tailored to suit this data. Given the nature of the
Reporting test phase, a large amount of data will be required in the reporting test system.
This will need to be generated by IT staff as dummy data. The precise nature of this data
will again be detailed in the test scripts for this phase.
2.3 Data Migration
As all products in the online shop will need to be associated with suitable structures in the
corporate finance system, appropriate finance codes will need to be migrated into the live
system prior to the system going live. A separate test phase (P5 – Data Migration) covers
this and will describe the precise data validation tests required to confirm this data has
been transferred correctly.
2.4 Test Environment
All tests will be carried out in the RX3 test environment. The database will not be cleansed
prior to testing for this project as any data resident in the system will be considered valid
data for the purposes of these tests.
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User Test Plan Example
3 Test Phases
Phase
Description
P1
Shopping on the system
P2
Delivering the goods
P3
Banking
P4
Reporting
P5
Data Migration
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User Test Plan Example
4 Test Scenarios
Scenario Name and Summary
No.
Test in
Phase
S1
P1
Accessing the system
Ensure that users can access the system and are only able to perform
functions appropriate to their role.
S2
Product maintenance
P1
Ensure that products (with all associated attributes) can added,
updated and removed from the system and assigned appropriately to
the product catalogue.
S3
Shopping
P1
Excluding banking
S4
Warehouse order receipting
P2
NOTE: Warehousing, stock control and distribution are outside
scope. Existing processes handle this so test will be limited to
receipt of order by the warehouse.
S5
Making a purchase
P3
S6
Reconciliation of bank reports
P3
S7
Managing refunds
P3
Etc…
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User Test Plan Example
5 Test Cases
5.1 S1 - Accessing the system
Test
Case
No.
Logical Tests
001
Can an administrator access the administration system
002
Can a non administrator user access the administration system
003
Can an administrator setup other administrators
004
Can a non registered user access the shopping system
005
Can a new user register onto the shopping system
006
Can a registered user access the shopping system from on-site.
007
Can a registered user access the shopping system from off-site.
5.2 S2 – Product Maintenance
All tests refer to tests of the administrative system. Authorisation of access to this is tested
in scenario S1.
Test
Case
No.
Logical Tests
001
Can a user add a new product with the following attributes:




Product id
Product name
Product vat code
Product price
002
Can a user delete a product from the catalogue
003
Can a user update all attributes (except id) of a product for which no orders
have been placed
004
Can a user update products for which orders have been placed but not
delivered
005
Can a user update products for which there exist delivered orders but no nondelivered orders
006
Etc…
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User Test Plan Example
Test Case
ID
Step
001
a
Description
Can an administrator access the
administration system
Open internet explorer and navigate to
http://onlineshop/adminlogin
Expected Results
Actual Results /
Comments
Followup
Action
Test
Complete
Online Shop User Admin Page
displayed
N
Y
001
b
Login as user user_admin1 using
appropriate password.
User login should be accepted and
‘administration home page’ should be
discplayed.
N
Y
002
a
Can a non administrator user access
the administration system
User login should be rejected with the
message ‘Unknown user. Access
denied’.
N
Y
Y
OPEN
Open internet explorer and navigate to
http://onlineshop/login
Login as user user1 using appropriate
password.
003
Can an administrator setup other
administrators
User should login and navigate to ‘Add
user’ page.
Open internet explorer and navigate to
http://onlineshop/adminlogin
All data should be entered OK and
clicking ‘Save’ should return the user to
the admin home page.
Login as user user_admin1.
Click on ‘add user’
Setup proceeded OK but
administrator flag isn’t set.
RL_S2_00
1
The user should be able to login to the
system as user_admin2 and be taken
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Enter details:
to the admin home page.
Name:user_admin2
Password: password
Admin role: Yes
Click ‘Save’.
Close browser
Open internet explorer and navigate to
http://onlineshop/adminlogin
Login as user user_admin2.
004
Etc….
6 Test Scripts
6.1 Scenario S1 – Accessing the system
Ensure that users can access the system and are only able to perform functions appropriate to their role.
6.1.1 Pre-requisites
An administration user ‘user_admin1’ must exist on the system.
Non-administration user ‘user1’ must exist on the system.
There are no further data pre-requisites.
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7 Remedial Actions Log
This log contains details of elements of the system which either do not function according to agreed design, or which require
alteration due to a change in requirements. In each case, an agreed method of resolution is detailed.
Priority
Cost
£K
Owner
Reason
Raiser
Action Description of change required
No.
Resolution
001
Current system is unable to record new
administrators. This is a system bug and needs
to be rectified.
Failure of test
S1-003
AB
PM
3
Can be manually managed
Low by IT team, so bug fix can
wait until post go-live.
002
Non admin users can access admin function.
Critical security breach must be prevented.
Failure of test
S1-002
TD
DE
5
High Immediate fix required.
003
Login screen not in corporate colours
Not in spec
TD
PM
10
Med Take to board for decision
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8 Record of final sign off
The following people acknowledge that all tests detailed on this test plan have been either executed successfully, or had remedial
actions agreed. These signatures constitute agreement that the product if fit to release into production.
Name
Role
John Mulligan
Business Owner
Allan Benedictine
Tester
Jose Strickland
Tester
Tom Francis
Project Manager
Signature
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Date
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