Daylight Savings Time
We change the clocks back in just a few more days, and
that means less daylight is coming our way. To make the
best of our shorter days, select the customer service
channel that helps your team get more done faster.
Dedicated Agent Time Per Ticket
Texts are micro-bursts, and require on average 18 seconds of agent time to resolve an
issue. All other channels are, well, just not nearly as efficient for obvious reasons.
#1
text messages
18 seconds
web chats
60 seconds
emails
180 seconds
phone calls
360 seconds
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200
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Texts: Fast As Lightning
Text messaging is the most efficient channel for customer care. At nearly 20x more
efficiency than phone calls, a single agent can tackle 200 text message tickets per hour.
Compared to the other channels, there’s no beating text messaging.
Phone Calls
per hour
Emails
per hour
Web Chats
per hour
#1
Text Messages
per hour
A Mountain of Tickets
When big sales, holidays, back to school and other influxes in customer tickets arise,
do you scale your team, or go for the fastest channel? Let’s see how long would it take
a team of 10 to complete 1,000 tickets with each of the four main care channels.
Phone Calls
12
hours
Emails
6
hours
Incredible, Textable Technology
Web Chats
2
hours
Text Messages
.5
#1
hours