CONFLICT
MANAGEMENT
Part 1: Understand and Prevent Conflict
Learning Objectives
 Identify
what makes me angry
 Identify and practice ways to
handle conflict
 Make a plan for taking care of
myself and my emotions
Teamwork?
Game (team of 4-5 pick up ball)
 Let’s talk about what makes a peaceful,
strong team.
What causes conflict?
 Different
perspectives
What do you see?
What do you see?
What makes you more angry?
Game: stand on the line in the place where
you agree
Not
Angry
Very
Angry
How do you respond to conflict?
 Walk
away (and don’t come
back)
 Complain to other people
 Talk
 Yell or Argue
 Fight
What are the ways you show
anger?
 Violence
 Crying
 Laughing
 Getting
very quiet
 Being aggressive-loud voice
 Arguing
Talking
 Open
body language
 Normal voice (not loud)
 Tone of voice
 Words (avoid abusive language)
 Be direct (“I feel”… not “you”)
 Focus on problem, not person
Game (practice negative and positive talk)
Other tips
 Make
a safe space (away
from people/distractions)
 Avoid violence
 Involve only necessary
persons
 Take responsibility for your
own actions
To Think About
 When
your neighbor is wrong
you point a finger but when
you are wrong you hide.
Proverb from the Democratic Republic
of Congo
Words are powerful
 Game:
playing with words you
don’t like
Self Care Techniques
How can you deal with anger or
frustration?

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



Listen to music, sing or hum, dance
take a walk, play sports, games
Talk to friends
Find a place to be alone
Breathe slowly and deeply
Sleep
Write, draw, make something
How should we resolve conflict?
 Brainstorm
plans for us as a team
CONFLICT
MANAGEMENT
Part 2: Skills to Manage Conflict
Learning Objectives
 Understand
causes of conflict
 Know and practice conflict
management
 Make a plan for handling
conflict
Proverbs about Conflict
Management
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Those who seek revenge must remember to dig two
graves. – China
A wise person changes their mind. – Japan
To engage in conflict, one does not bring a knife that
cuts – but a needle that sews. - Zambia, East Africa
When your neighbor is wrong you point a finger but
when you are wrong you hide. – Democratic
Republic of Congo in Central Africa
When the right hand washes the left hand, and the
left hand washes the right hand, both become clean.
– Nigeria, West Africa
The wind does not break the tree that bends. –
Tanzania, East Africa
Resolving Conflict
 A – Ask
– Brainstorm
 C – Chose an option
 D – Do It
 E – Evaluate
B
Conflict Review
 What
is conflict?
 Is conflict good or bad?
 When is it good, when is it bad?
 Can we always prevent a conflict from
happening?
 Should we always prevent it?