Data residency option
When launching a new datacenter region,
Office 365 may provide eligible customers a
data residency option to move their core
customer data into the new datacenter region.
Office 365 is built from the ground up to provide enterprise-grade security, privacy
and compliance capabilities. Customers that have their core customer data stored
in an existing datacenter region are not impacted by the launch of a new datacenter
region. We introduce no unique capabilities, features or compliance certifications
with the new datacenter region. Customers in both regions will benefit from the
same quality of service, performance and security controls as before .
The data residency option was built to accommodate organizations that have a specific
requirement for data residency. We recommend not to request a move of your customer
data via the data residency option, unless your organization needs its core customer data
to be stored at rest in the new datacenter region. By choosing to move your data
explicitly, you limit us in optimizing the location of your core customer data at rest in
either your current or the new datacenter region. If you do not choose to move your
data, we may still move your customer data into the new datacenter region.
Datacenter
Regions
Location of
Data Residency
Customer Data
Option
Next Steps
What is the value of a new datacenter
region?
Where is my data stored and what are
your commitments?
What is the data residency option?
What should I do? Where can I learn
more?
Since 2015 Microsoft has vastly
expanded Office 365 into multiple
new datacenter regions. These regions
support our growing customer
demand and usage, but also uniquely
fulfill the data residency requirements
that customers may have in these
regions.
We share with you where your
customer data is stored at rest via our
online datacenter maps and in the
Organization Profile section of your
Office 365 Admin Center
The data residency option provides
eligible customers with data residency
requirements an option to move their
customer data into the new
datacenter region.
We recommend that you take no
action, unless your organization needs
core customer data to be stored at
rest in the new datacenter region.
Additionally, we commit to storing
your Core Customer Data at rest
within your datacenter region only.
We contractually document our
commitments in the Microsoft Online
Services Terms.
You are eligible for this option if you:
Each new datacenter region provides:
• In-region storage of core customer
data at rest
• A minimum of two datacenter
locations for business continuity
and to support failover and disaster
recovery scenarios.
• The same suite of services, security
and compliancy controls, globally
delivered and powered by our
hyper-scale Microsoft Cloud
network and infrastructure.
You can review all our datacenter
regions on the datacenter maps.
We define Core Customer Data as:
• Exchange Online mailbox content
(e-mail body, calendar entries, and
the content of e-mail attachments)
and
• SharePoint Online site content and
the files stored within that site
As a result, any service that uses one
of these two data stores will provide
in-region data residency for customer
data at rest.
• provisioned your Office 365 tenant
prior to the availability of the new
datacenter region.
• have setup your Office 365 tenant
with a country covered by the new
datacenter region.
• have not yet had your customer
data moved as a result of a prior
move.
If you provisioned your Office 365
tenant after the availability of the new
datacenter region, your customer data
will already be stored at rest in this
region.
© 2016 Microsoft Corporation. All rights reserved. This document is provided "as -is." The information provided may change without notice.
Office 365 has been designed to
provide all users a singular consistent
experience independent of their
location of core customer data at rest.
If your organization has a requirement
to store core customer data at rest in
the new region, you will have to
explicitly enroll for a data move via
the data residency option in the
Office 365 Admin Center.
The enrollment period is only
available during a limited amount of
time. All data moves will typically
complete within 24 months after the
end of the enrollment period.
Review the move guidance and
conditions for your datacenter region
online at http://aka.ms/move
How to request a move of
your customer data to the
new datacenter region?
If you have a data residency requirement, you
need to explicitly request a move before the
enrollment deadline for your datacenter
region. These data moves are a back-end
operation and will complete before the
predefined date set for your region.
Request your move
During your move
Request deadline and move timing
Move communications
If you have a need to have your
customer data at rest stored in the
new datacenter region, you will have
to explicitly request a move via the
data residency option in the Office
365 Admin Center.
Data moves are a back-end operation
with minimal impact to end-users. No
action is required while Microsoft
moves your customer data to the new
datacenter region.
You can only request a data move
during the designated 3-month
period documented below. Data
moves may take up to 24 months to
complete after the end of the request
period. Review the table below for the
deadlines specific to your region.
You will receive all move
communications via your Office 365
Message Center. This includes the
notification about the data residency
option, the move request
confirmation and notifications after
each service’s data move is complete.
Frequently asked questions
Do the new datacenter regions use the same versions of Office 365 services as the
current datacenter regions?
All Office 365 services run the same versions in the different datacenter regions. We
introduce no unique capabilities, features or compliance certifications with the new
datacenter region.
Which data are you moving to the new datacenter region?
We move your customer data for Exchange Online, SharePoint Online, and Skype for
Business.
Can you share when my data will be moved?
Data moves are a back-end operation with minimal impact to end-users. The
complexity, precision and scale at which we need to perform data moves within a
globally operated and automated environment prohibit us from sharing when a data
move is expected to complete for your tenant or any other single tenant. You will
receive one confirmation in Message Center per participating service when its data
move has completed.
Should I move my data in order to get better networking performance?
Being close to an Office 365 datacenter is not a guarantee for a better networking
performance. There are many factors and components that impact the network
performance between the end user and the Office 365 service. It is reasonable to
expect good performance even when your users are very distant from our servers
thanks to the resilient application layer protocols that Office 365 uses and the high
capacity of the global Microsoft Cloud network. For more information about this and
performance tuning see Network planning and performance turning for Office 365.
How do you make sure my customer data is safe during the move and that I won't
experience downtime?
Data moves are a back-end operation with minimal impact to end-users. Features
that can be impacted are listed on the move site at http://aka.ms/move. There is
nothing that you need to prepare for or to monitor during the move. We adhere to
the Microsoft Online Services Service Level Agreement (SLA) for availability.
How may I be limiting Microsoft to optimize my service and the location of my core
customer data at rest in either my current or the new datacenter region?
It’s our goal to provide you a singular consistent experience independent of your
location of core customer data at rest. By explicitly choosing to store your core
customer data at rest in the new region, you take a decision that we would otherwise
make ourselves if and when it makes the most sense based on a myriad of current
and future factors like for example load balancing or even your usage patterns.
We will always adhere to the data residency commitments in the Microsoft Online
Services Terms. We will not never move you to a region other than the one that
covers your country.
What will happen if I do not request to move my data?
It’s our goal to provide you a singular consistent experience independent of your
location of core customer data at rest. Subject to data residency commitments in the
Microsoft Online Services Terms, we reserve the right to move your customer data to
the new datacenter region for operational purposes. This decision would be made
based on a myriad of current and future factors like for example load balancing or
even your usage patterns.
Customer eligibility, request deadlines and move timing per datacenter region
Customers that have setup a
tenant with country
Previous
datacenter region
New datacenter
region
Region available
since
Request period
begins
Request period
ends
All moves
completed by
Australia, New Zealand, Fiji
Asia/Pacific
Australia
March 2015
August 1, 2016
October 31, 2016
October 31, 2017
Canada
North America
Canada
May 2016
August 1, 2016
October 31, 2016
October 31, 2018
India
Asia/Pacific
India
October 2015
August 1, 2016
October 31, 2016
October 31, 2018
Japan
Asia/Pacific
Japan
December 2014
August 1, 2016
October 31, 2016
October 31, 2018
The data residency option, and thus the availability to move customer data into the new datacenter region, is not a default for every new region we launch. As we
continue to expand into new datacenter regions in the future, we will evaluate the availability and the conditions of data mo ves on a region by region basis.
Visit http://aka.ms/move to review detailed instructions and more in depth documentation
about the data residency option and data moves.
© 2016 Microsoft Corporation. All rights reserved. This document is provided "as -is." The information provided may change without notice.