Montpelier
Surgery
Standard Reporting Template – Patient Participation DES 2014/15
Surrey & Sussex Area Team
Practice Name Montpelier Surgery
Practice Code G81044
Signed on behalf of practice
TG
Date 16.3.15
Signed on behalf of PPG
MS
Date 16.3.15
1.
Prerequisite of Enhanced Service – Develop/Maintain a Patient Participation Group (PPG)
Yes
Does the Practice have a PPG? YES / NO
Email
Method of engagement with PPG: Face to
face, Email, Other (please specify)
3
Number of members of PPG:
Detail the gender mix of
practice, population and
PPG:
%
Male
Detail of age mix of practice population and PPG:
Female
Practice
3152
3091
PPG
1
2
%
Practic
e
PPG
<16
832
1724
42
1
25-34
35-44
45-54
55-64
6574
1445
1312
1027
610
386
>7
5
21
0
1
1
1
Describe steps taken to ensure that the PPG is representative of the practice population in terms of gender,
age and ethnic background and other members of the practice population:
We have run advertisements and recruitment drives within the practice in the form of posters and adverts
on our website and patient information screen.
Are there any specific characteristics of your practice population which means that other groups should be
included in the PPG? e.g. large student population, significant number of jobseekers, large numbers of
nursing homes or a LGBT community? YES/NO
no
If you have answered yes, please outline measures taken to include those specific groups and whether
those measures were successful:
2.
Review of patient feedback
Outline the sources of feedback that were reviewed during the year:
Patient survey
Complaints and compliments.
How frequently were these reviewed with the PRG?
The PPG was informed at regular intervals throughout the year, at least three monthly
3.
Action plan priority areas and implementation
Priority area 1
Description of priority area:
Internal decor
What actions were taken to address the priority:
We re-carpeted all communal areas and inserted slip resistant stair noses
We have begun repainting of the surgery and have completed one third of it
Result of actions and impact on patients and carers (including how publicised):
Décor more up to date and safer underfoot. This is self-evident for anyone who visits the practice.
Priority area 2
Description of priority area:
Patient access
What actions were taken to address the priority:
We have extended hours access from 0730 once a week, until 2000 once a week and on alternating
Saturday mornings.
Result of actions and impact on patients and carers (including how publicised):
This information is displayed on our website and on our front door. This is also displayed on our patient
information screen and patient leaflet
Priority area 3
Description of priority area:
Improved information for patients
What actions were taken to address the priority:
We have significantly updated our website.
We have bought a patient information screen for the waiting room and uploaded useful information on it.
We have set up call waiting information on our phone system and patient check in screen to give patients a
guide as to how long they might wait.
Result of actions and impact on patients and carers (including how publicised):
Improved information for patients online and in surgery and on the telephone
Progress on previous years
If you have participated in this scheme for more than one year, outline progress made on issues raised in
the previous year(s)
Free text
Continued improvement with facilities online and in the practice building
4.
PPG Sign Off
yes
Report signed off by PPG: YES / NO
31.3.15
Date of sign off:
Via email and in person
How has the practice engaged with the
PPG:
How has the practice made efforts to
engage with seldom heard groups in the
practice population?
Has the practice received patient and carer
feedback from a variety of sources?
Was the PPG involved in the agreement of
priority area and the resulting action plan?
How has the service offered to patients and
carers improved as a result of the
implementation of the action plan?
Do you have any other comments about the
PPG or practice in relation to this area of
work?
We have advertised online and in the
surgery
yes
yes
Increased information and better facilities in
practice
no