Organizational Zoo interactions
Behavioural DNA of collaboration
A metaphor for innovative behavioural interactions
to enhance knowledge transfer and outcomes
Arthur Shelley
Melbourne KMLF September 2011
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
1
Conversations that Matter
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
2
Zoo Leadership Styles
Lion
Aggressive
Command and Control
Territorial
Charismatic or ego-driven
Leads by fear
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
3
Zoo Leadership Styles
Eagle
Inspirational
Above the mire
Great long range vision
Rapid action on opportunities
Great instinct
Strategic
Leads strategically with vision
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
4
Zoo Leadership Styles
Hyena
Decision making
Action orientation
Delivery under pressure
Innovative sourcing and
application of resources
Leads output generation
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
5
Zoo Leadership Styles
Unicorn
“Perfect”
Grip on reality?
Reliability?
Think they lead everyone
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
6
Zoo Leadership Styles
Bee
Collaborative
Assumes specific role
Everything for the hive
Leads teamwork
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source is acknowledged. Permission of the author required for commercial use.
7
Zoo Leadership Styles
Gibbon
Social leadership
Morale and enthusiasm
Relationships and culture
Defuse tension
Leads social capital
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
8
Context based behaviour exercise
Core (Expected) Behaviours
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Zoo
Character?
Accepted (Desired) Behaviours
Zoo
Character?
Zoo
Character?
Tolerated Behaviours
Zoo
Character?
Zoo
Character?
Rejected (Not tolerated) Behaviours
Zoo
Character?
Zoo
Character?
Zoo
Character?
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided source is
acknowledged. Permission of the author required for commercial use.
9
Example Output: Context Behaviours
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Choose your animal appropriately
Behaviour is YOUR choice
The more versatile you can be and the better you understand and relate to
others, the more successful you will be.
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
11
Reflection: Team Behavioural Profiling
• Select 5 characters that contribute positively to team dynamics
• Select 5 characters that negatively impact on team behaviour
• Discuss strengths and weakness of the teams
? ? ? ? ?
? ? ? ? ?
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source is acknowledged. Permission of the author required for commercial use.
12
Relationships and knowledge transfer
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source is acknowledged. Permission of the author required for commercial use.
13
Reflective Impact Diary
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
14
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
A fresh view of your organisation
source is acknowledged. Permission of the author required for commercial use.
15
Behaviour drives Performance
Attitude, Behaviours,
Values, Incentives,
Environment
Leadership, Network
and Relationship
Management
Performance = Capability * Motivation * Influence * Role
Limitation of Resources * Risk
Skills, Training,
Behaviour
Adapted from David Clancy and Robert Webber (1999)
Roses and Rust: Redefining the Essence of Leadership in a New Age
Clarity, Fit,
Role definition,
Matched behaviour
Shelley (2009) Being a Successful Knowledge Leader
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
16
Behaviour in Context
Inspiring Confident
Investing
Visioning Engaging Trustworthy
Strategic Navigation
Futuring
Networked Intelligence
Passion Brand Resonance
Drives Outcomes Challenging Humility
Partnering
Deep Design
Social Awareness
Risk taking Communicating
Knowledge Sharing Innovative
Advocacy
Change Integration
Persistence Self Awareness
Coaching Aggression Thinking
Decision making
Self Development
Reciprocity
Risk Awareness
Saying NO!
Saying YES!
Enthusiasm
Mentoring Collaborating
Observing Listening
Trusting
Curiosity
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
17
Behavioural diversity and Matching
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
18
Zoo Metaphor for team building
Team dynamics assessment
What does your team look like?
Do you have the right balance of behaviours to deliver?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
19
Zoo Role Play: Cards exercise
1.
Set out a role play sequence
2.
Think about the behavioural characteristics
3.
Write the most probable interaction
4.
Write at least two alternative outcomes
5.
Write a title which reflects each outcome
6.
Act out the role play with your partner
?
?
!
–
Think about body language and tone
–
What most impacted the (un)desired outcome
–
What can be learnt from your mini-play?
© Arthur Shelley 2011 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
?
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Conversation?
Ideas?
Thoughts?
Challenges?
Heckles?
Your Project
GAME?
© Arthur Shelley 2009 under Creative Commons License. Available for public use provided
source is acknowledged. Permission of the author required for commercial use.
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