Written Test: Flash Point
Name:
Class:
Date:
Instructions: Carefully read each question and select the best answer.
1. Workplace violence can cause personal injury, damage property, impede work, and cause
fear for personal safety.
a. True
b. False
2. Workplace homicides, to include active shooter incidents, are infrequent events.
a. True
b. False
3. Lack of awareness and which one of the below are major contributors to violence in the
workplace?
a. Failure to communicate
b. Failure to commit to action
c. Failure to secure workspace
4. Most workplace violence is committed by an employee who “just snapped.”
a. True
b. False
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5. This behavioral continuum displays a broad range of behaviors based on their nature and/or
severity. What is the name of that continuum?
a. Workplace Violence Spectrum
b. Workplace Behavior Spectrum
c. Workplace Concerns Spectrum
6.
It is uncommon for an individual to switch instantly from nonviolence to violence.
a. True
b. False
7. How would threatening behavior, brooding, and comments about frustration or
disappointment in the workplace be defined?
a. Venting behavior
b. Behaviors of concern
c. Behaviors of emotion
8. There are behaviors and patterns of behavior that may suggest the potential for future
violence.
a. True
b. False
9. Psychological and emotional violence are subtle and not as destructive as episodes of
physical violence.
a. True
b. False
10. Sadness, although a common emotion, could not turn into a crisis state or pose a significant
risk to the individual and fellow workers.
a. True
b. False
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11. Although behavior can be judged by focusing on a “snapshot” of an individual having a
bad day, what is a better indicator of troubled behavior?
a. Changes in personal grooming
b. Changes in working habits
c. Changes in patterns of behavior
12. What are the three critical criteria for evaluating behaviors of concern?
a. Tendency, authenticity, and emotion
b. Frequency, duration, and intensity
c. Resiliency, tolerance, and impulsivity
13. What is defined as a pattern of harassment intended to frighten, intimidate, terrorize, or injure
another person?
a. Stalking behavior
b. Domestic abuse
c. Domestic violence
14. What may uncharacteristic absenteeism or lateness, poor concentration, increasing errors,
and inconsistent work quality signify?
a. Health problems
b. Stalking
c. Domestic violence
15. A reprimand, termination, financial problems, divorce, or even perceived slights may be
examples.
a. Action point
b. Triggering event
c. Flash point
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16. The workplace violence prevention formula is defined as Awareness plus which below listed
option equals Prevention?
a. Access
b. Action
c. Ability
17. What is defined as the place where you recognize that violence may be an outcome to
which you need to respond appropriately?
a. Action point
b. Triggering event
c. Flash point
18. The exact location of a flash point can vary from one individual and situation to another.
a. True
b. False
19. If you’ve talked with a co-worker and their answers concern you, it still may not be the right
time to go to the next level of action.
a. True
b. False
20. How can anonymous tip lines, suggestion boxes, emails, and text messaging be used if
witnessing behaviors of concern?
a. Suggesting
b. Reporting
c. Retaliating
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