FREQUENTLY ASKED QUESTIONS
March 2016
1
FAQ – ePermit & e-Ticketing - March2016
Contents
Contents .................................................................................................................................................. 2
e-Permit and e-Ticketing Platforms ...................................................................................................... 10
1.
Events – Characteristics and Types ............................................................................................... 11
Q: What are the characteristics of an event? ............................................................................... 11
Q: What is an activity? .................................................................................................................. 11
Q: What is an entertainment event? ............................................................................................ 11
Q: What is a business event? ........................................................................................................ 11
Q: What is a sports event? ............................................................................................................ 12
Q: What is a religious event? ........................................................................................................ 12
Q: What is a charity event? ........................................................................................................... 12
2.
e-Permit Platform ......................................................................................................................... 13
Q: What is the Unified Electronic Permitting System (e-Permit)? ................................................ 13
Q: What is the objective of introducing the platform?................................................................. 13
Q: Do all events permits be issued through the e-Permit?........................................................... 13
Q: Do conferences and exhibitions require permit?..................................................................... 14
Q: Who should apply for conference and exhibition permit? ...................................................... 14
Q: Who has/should access to the new e-Permit system? ............................................................ 14
Q: What is the timeline for getting approval? .............................................................................. 14
Q: What documents are required for events? .............................................................................. 15
3.
e-Permit Registration .................................................................................................................... 15
Q: How can I access the e-Permit system? ................................................................................... 15
Q: What documents are required for registration? ...................................................................... 15
Q: What is a Licence Source? ........................................................................................................ 16
Q: What Channels are there to pay registrations? ....................................................................... 16
Q: Is it possible to login from any computer or device? ............................................................... 16
Q: If a Trade Licence is expired, can I register in the system? ...................................................... 16
Q: After registration how I can access the system? ...................................................................... 16
Q: What are the entities that authorise a Trade Licence? ............................................................ 16
Q: What type of sub venue can I add? .......................................................................................... 16
Q: What if the venue is a standalone and doesn’t have any sub venue? ..................................... 17
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FAQ – ePermit & e-Ticketing - March2016
Q: Is there a limit to the number of sub venues that can be registered?..................................... 17
Q: What if I haven’t submitted all the sub venues, Can I add more later on?.............................. 17
Q: Do I have to print the record number? .................................................................................... 17
Q: How can I renew the trade licence on the system? ................................................................. 17
4.
e-Permit Dashboard ...................................................................................................................... 17
Q: What are Technical Activities? ................................................................................................. 17
Q: What displays in “missing information” section? .................................................................... 17
Q: Can I make amendments to an issued permit? ........................................................................ 18
Q: Can I cancel a permit or permit application? ........................................................................... 18
Q: If DTCM rejects the permit, where can I find it? ...................................................................... 18
Q: What types of permits are processed by the e-Permit system? .............................................. 18
Q: Can any event organiser apply for any event type? ................................................................. 18
Q: Should I add performers for sport events? .............................................................................. 18
Q: What about hair and / or makeup competition at exhibition stands? .................................... 18
Q: What do I do if I’m a venue and an event is taking place at my premises? ............................. 19
Q: Who will approve the permit? ................................................................................................. 19
Q: What is the difference between Single Occurrence and Multi Occurrence?........................... 19
Q: My licence will expire next month – can I apply for an event? ................................................ 19
Q: Do I have to enter details of all performers in the system?..................................................... 19
Q: I have only been able to get hold of details for some of the performers. Can I still apply for
the permit and add the rest of performers later. ......................................................................... 19
Q: What do I do if I am holding the same event at multiple locations? ....................................... 19
5.
Technical Permits .......................................................................................................................... 20
Q: What entities are involved in technical issuance? ................................................................... 20
Q: What are technical activities? .................................................................................................. 20
Q: What is the minimum requirement for a technical activity? ................................................... 20
Q: What is the technical payment process? ................................................................................. 20
Q: Is there a fixed fee for gaining technical approval? ................................................................. 20
6.
Applying for Permits ..................................................................................................................... 21
Q: What about urgent events that need to be held within the next few days? ........................... 21
Q: If I apply for an event on the 15th of the month and get approval on the 20th, will the permit
start from the 15th or 20th? ......................................................................................................... 21
Q: Are the fees for e-Permits the same as those for manual permits? ........................................ 21
Q: How do I know if there are any changes to my application? ................................................... 21
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FAQ – ePermit & e-Ticketing - March2016
Q: If I want to know why an application was rejected, can I contact the relevant entity or DTCM
to discuss the matter? .................................................................................................................. 21
Q: Can I apply for multiple permits at the same time? ................................................................. 21
Q: As an event organiser, shall we apply for an entertainment activity that is part of an opening
ceremony for a business event? ................................................................................................... 22
Q: What is the time line to get the approval for a business event? ............................................. 22
Q: Can we use Dubai, or Festival or Expo as a name on event name? ......................................... 22
Q: If DTCM rejects a performer, will a refund be issued?............................................................. 22
Q: Should we apply for cartoon characters attending a business event? .................................... 22
Q: Should we include models who are displaying uniforms on exhibition stands as part of the
permit application? ....................................................................................................................... 22
Q: Should hair and / or makeup competition on exhibition stands be included as part of the
permit application? ....................................................................................................................... 22
Q: Should we apply for performance related to products displayed (e.g. playing on musical
instruments to demonstrate their quality) ................................................................................... 22
Q: Do we need to apply for a permit for Government Award Ceremonies (for example: Dubai
Government Excellence Program)? .............................................................................................. 22
Q: Do we need to apply for Staff Gatherings with no registration, no entertainment and no
badges? ......................................................................................................................................... 23
Q: Do we need to apply for a permit for Graduations with no registration, no entertainment and
no badges? .................................................................................................................................... 23
Q: Do we need to apply for a permit for Product Launch or Award ceremony/Gathering with or
without registration for invitees? ................................................................................................. 23
A: Yes. An e-Permit is required for such events. If there is registration, an e-ticketing barcode is
required for every attendee. ........................................................................................................ 23
Q: Do we need to apply for a permit for an Educational Exhibition which is open to public with
no ticket but there is registration? ............................................................................................... 23
A: Yes, a permit is required. If there is registration, an e-ticketing barcode is required for every
attendee. ....................................................................................................................................... 23
Q: Do we need to apply for a permit for conferences that has no registration but where
attendees are invitees? ................................................................................................................. 23
A: If the event is open to the public or if customers/clients are invited, you will need to apply for
a permit. If the event is exclusively for your employees or staff members, a permit is not
required......................................................................................................................................... 23
Q: Do we need to apply for a permit for Training, Meeting, Workshop and Seminar? ............... 23
A: If the event open to a public audience, you need to apply for a permit and if there is
registration, an e-ticketing barcode is required. . If the event is exclusively for your employees
or staff members, a permit is not required.Q: For different nationalities passport holders, where
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FAQ – ePermit & e-Ticketing - March2016
the full passport information is on several pages, is it required to upload first and second page
of passport copies to the portal? .................................................................................................. 23
Q: Is there a deadline for submission of speakers’ details before the event? ............................. 23
Q: In case of on the day cancellation of speaker, can they be replaced and the information
uploaded post event? ................................................................................................................... 24
Q: How does it work when there is an exhibitor workshop area where exhibitors can book small
slots to do mini talks. Do they need to provide speaker details? ................................................ 24
Q: Do we have to apply for social events? .................................................................................... 24
Q: Do we have to apply for presentations and seminars within bigger events, such as
exhibitions? ................................................................................................................................... 24
Q: If it is a corporate meeting (regardless of size) and the speakers are all Board
Members/CEO’s/VPs of that company – do they still need to register their speakers? .............. 24
Q: Under the Sub-venue section on the e-Permit: Organizers only have the option to enter one
hall even though some of them are using multiple halls if not all halls – is this something that
you can expand on? ...................................................................................................................... 24
Q: If I want to erect an outdoor tent like a Ramadan tent, what should I do? ............................ 24
Q: Can the system display the status of the permit according to the relevant entities such as
DED, DTCM, DSC?.......................................................................................................................... 24
Q: If I am using the English version of the system, is there any information that needs to be
entered in Arabic?......................................................................................................................... 25
Q: If a ballroom is divided into sections, do I need to register all the individual sections or just
the ballroom? ................................................................................................................................ 25
Q: Can I cancel one of the performers after I have received permit approval? ........................... 25
Q: If an event ends after midnight, will the fee be calculated for one or two days? ................... 25
Q: Can I renew a permit online through the system?................................................................... 25
7.
Fees ............................................................................................................................................... 26
Q: What fees DTCM applies on events related to Decree # 25? .................................................. 26
8.
e-Ticketing Platform ...................................................................................................................... 27
Q: What is the e-Ticketing platform? ............................................................................................ 27
Q: When did the e-Ticketing platform come into place?.............................................................. 27
Q: How Does the e-Ticketing platform work? .............................................................................. 27
Q: What does the e-Ticketing platform offer the Industry? ......................................................... 27
9.
Ticket Sellers – Application Programming Interface (API) ............................................................ 28
Q: What is an authorised API integrated Ticketing/Registration Company?................................ 28
Q: Who can be an authorised API integrated seller?.................................................................... 28
Q: How can a Ticketing/Registration company become integrated? ........................................... 28
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FAQ – ePermit & e-Ticketing - March2016
Q: Are there different classifications of API integrated sellers? And what is the difference? ..... 28
Q: Who classifies authorised API Integrated sellers? ................................................................... 29
Q: What are the criteria taken into account when classifying authorised API sellers? ................ 29
Q: How long does the API Integration process take? ................................................................... 29
Q: Are there any fees for becoming an Authorised API seller? .................................................... 29
Q: Does Dubai Tourism have preferential Integrated API partners? Or provide advice to
organisers? .................................................................................................................................... 29
Q: Does Dubai Tourism publish and maintain a list of Authorised API partners? ........................ 30
Q: Is there mandatory data that must be collected?.................................................................... 30
Q: What are the Age Group Brackets adopted by the DTCM? ..................................................... 30
A: Dubai Tourism adopts the below as its official Age Group Brackets........................................ 30
Q: What if the Data is owned by the event organiser/promoter? ............................................... 30
Q: What will be the Data used for?............................................................................................... 30
Q: As an Integrated API seller, what are my responsibilities? ...................................................... 31
10.
Ticket Sellers – White Labels..................................................................................................... 31
Q: What is a White Label? ............................................................................................................. 31
Q: Who can use Dubai Tourism’s White Label solution? .............................................................. 31
Q: Who classifies White Label sellers? .......................................................................................... 32
Q: Who owns the data submitted through the White Label solution? ........................................ 32
Q: Do White Labels have access to system reports? .................................................................... 32
Q: Does Dubai Tourism provide training for White Label venue staff? ........................................ 32
Q: Does Dubai Tourism provide support for White Label venues? .............................................. 32
Q: Is there a fee associated with White Label solution?............................................................... 32
Q: Does Dubai Tourism provide hardware with the White Label solution? ................................. 33
Q: How long does it take to acquire a White Label solution?....................................................... 33
Q: What if I decided to use the services of an Integrated API and my White Label solution? ..... 33
11.
Ticket Sellers – Organisers ........................................................................................................ 33
Q: Can an event organiser sell their own tickets? ........................................................................ 33
Q: Can an event organiser and Integrated API sell ticket to the same event? ............................. 33
Q: Can an event organiser sell their own tickets through any entity? ......................................... 33
Q: Are there any requirements for organisers sell their own printed tickets?............................. 34
12.
New Event ................................................................................................................................. 34
Q: After obtaining a permit, how can an organiser apply for a ticketed event? .......................... 34
Q: What other documents are required to submit an event on eForm? ..................................... 34
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FAQ – ePermit & e-Ticketing - March2016
Q: How can the eForm be used? ................................................................................................... 34
Q: Can I make amendments to my event after it has been built or gone onsale? ....................... 35
13.
Event Sales and Operations ...................................................................................................... 35
Q: In the scenario where a number of outlets are selling tickets for a particular event, how do
you suggest tickets are distributed? ............................................................................................. 35
Q: What about the scenario where there are multiple ticket sellers for my event? .................... 36
Q: If I only sell a percentage of tickets for an event, what do I do with the remaining unsold
tickets? .......................................................................................................................................... 36
Q: Is there a standard design or can tickets be customised? ....................................................... 36
Q: How can I sell from an unintegrated outlet? ........................................................................... 37
Q: Is scanning tickets mandatory? ................................................................................................ 37
Q: My Event has been sold via multiple scanning, who can scan my tickets?.............................. 37
Q: Can I add prices/special offers to my event? ........................................................................... 37
Q: Can I offer discounts for my event? ......................................................................................... 37
Q: Is it possible to sell my tickets at a variable pricing depending on demand? .......................... 37
Q: In the scenario of multiple events within one show, can I use the total complimentary
allocation in one of the events?.................................................................................................... 38
Q: What if a consumer wishes to return a ticket prior to an event – are refunds accepted? ...... 38
Q: Is it possible to return tickets prior to an event via API integration? ...................................... 38
Q: What if an event is cancelled or postponed? ........................................................................... 38
Q: I’m a ticket seller holding a free zone trade license– can I sell tickets in the emirate’s
mainland?...................................................................................................................................... 38
14.
Post-event and settlement ....................................................................................................... 39
15.
Business events ......................................................................................................................... 40
Q: What are the different types of conferences/exhibitions registration? .................................. 40
Q: Are conferences/exhibitions considered as non-ticketed events? .......................................... 40
Q: Are free entry conferences/exhibitions considered as ticketed events?................................. 40
Q: Are paid entry conferences/exhibitions considered ticketed events? .................................... 41
Q: Are paid exhibition/conference eligible for complimentary tickets? ...................................... 41
Q: How can I apply for my Business Event? .................................................................................. 41
Q: What are the sales channels to register the event visitors’? ................................................... 42
Q: Can I use my company website for event delegates’ registration? ......................................... 42
Q: Can I print my own badges? ..................................................................................................... 42
Q: Who are DTCM approved partners? ........................................................................................ 42
Q: Can I have the event visitors’ registration processed at the venue entrance? ........................ 42
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FAQ – ePermit & e-Ticketing - March2016
Q: In the scenario of ticketed exhibition/conference, do the event presenters, coordinators and
media agents require a badge on the day of the event? .............................................................. 42
Q: Does the complimentary percentage allowed include the exhibitor badges, media and VIP
attendees? .................................................................................................................................... 42
Q: Do the 10% ticket fees apply to event registrations only or include bundled items or activities
as well?.......................................................................................................................................... 43
Q: Will the ticket fee change if the free registration attendees exceed the total complimentary
percentage allowed?..................................................................................................................... 43
Q: I would like to have pre-registrations for my exhibition/conference; where some preregistrants may not attend. Does Dubai Tourism charge 10 per cent on the total pre-registered
visitors? ......................................................................................................................................... 43
Q: In the scenario of big exhibitions/conferences, where there is a risk of technology failure,
how can we manage event registration with DTCM integration? ................................................ 43
16.
Timeframes ............................................................................................................................... 44
Q: How long does it take to build an event?................................................................................. 44
Q: How long does it take to make amendments to an event? ..................................................... 44
Q: I require barcode extractions for my event, how long does it take? ....................................... 44
Q: In the case of multiple shows/performances, what is the timeframe for fee settlement? ..... 44
17.
Complimentary Tickets ............................................................................................................. 44
Q: As an organiser, am I allowed to ask for complimentary tickets for my event? ...................... 44
Q: What is the permitted percentage of complimentary tickets based on event type? .............. 45
Q: In the scenario of multiple category events, can I choose the category of the complimentary
tickets? .......................................................................................................................................... 45
Q: Can I sell complimentary tickets? ............................................................................................. 45
Q: Is it possible to request additional complimentary tickets without paying the ticket fees? ... 45
Q: What if the event is an invitation-only event with no paid tickets – will a fee still be paid to
Dubai Tourism? ............................................................................................................................. 45
Q: What if the event is a free-entry event for the public – do I still have to apply for tickets? ... 46
18.
e-Ticketing Fees ........................................................................................................................ 46
Q: What fees DTCM applies on events related to Decree # 25? .................................................. 46
Q: What are e-Ticketing fees?....................................................................................................... 46
Q: Who should settle the 10 per cent ticket fees? ....................................................................... 46
Q: How can Dubai Tourism fees be settled? ................................................................................. 46
Q: What is the printing fee if I’m printing tickets at Dubai Tourism? ........................................... 47
Q: Is there a minimum ticket fee amount per event? .................................................................. 47
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FAQ – ePermit & e-Ticketing - March2016
Q: How much is the fee for annual subscription and renewal in the e-Ticketing system for event
organisers? .................................................................................................................................... 47
Q: How much is the fee for annual subscription and renewal in the e-Ticketing system for white
label ticket sellers?........................................................................................................................ 47
Q: How much is the fee for developing an Application Program Interface (API) Integrated the eTicketing system for ticket sellers? ............................................................................................... 47
Q: How much is the fee for end-user training for white label partners on the e-Ticketing system?
...................................................................................................................................................... 47
Q: How much is the fee for e-Ticketing urgent services? ............................................................. 47
Q: What is the timeframe for ticket distribution fee settlement? ............................................... 47
19.
e-Ticketing & e-Permit Fines ..................................................................................................... 48
Q: How much is the fine for selling tickets that do not display an e-Ticketing barcode, or for
selling tickets by parties not subscribed in the e-Ticketing system? ............................................ 48
Q: How much is the fine for reselling used tickets?...................................................................... 48
Q: How much is the fine for selling free tickets? .......................................................................... 48
Q: How much is the fine for not refunding the ticket value to the client within 10 business days
in the case of event cancellations? ............................................................................................... 48
Q: How much is the fine for not paying tickets fees before the deadline? .................................. 48
Q: How much is the fine for distribution of tickets by an unauthorised party? ........................... 48
Q: How much is the fine for entering data into the e-Ticketing system by unauthorised
individuals (an individual who doesn’t have a username and a password generated by Dubai
Tourism)? ...................................................................................................................................... 48
Q: How much is the fine for submitting inaccurate data into the e-Ticketing or e-Permit system?
...................................................................................................................................................... 49
Q: How much is the fine for organising an event without being listed on e-Permit? .................. 49
Q: How much is the fine for Non-compliant ticket sellers or event organisers according to the
provisions of Decree No. (25) Of 2013? ........................................................................................ 49
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FAQ – ePermit & e-Ticketing - March2016
e-Permit and e-Ticketing Platforms
In September 2013, His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and
Prime Minister of the UAE and Ruler of Dubai, issued Decree No.25 of 2013 concerning the
development and implementation of a fully integrated e-Permit and e-Ticketing platform.
With the objective of supporting and developing the events sector – a key pillar of the strategy
behind Dubai’s Tourism Vision for 2020 to welcome 20 million visitors per year by the end of the
decade – the decree appoints Dubai’s Department of Tourism and Commerce Marketing (Dubai
Tourism) as the body responsible for the development and management of an online system
through which all procedures related to the application, processing and licensing of event permits
are operated. The system also includes a centralised platform for the sale and distribution of tickets
for all events in Dubai.
For more information including Decree, Resolution, User Manuals and forms please visit:
http://www.visitdubai.com/en/event-planning/leisure-events/permits-licences-tickets
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FAQ – ePermit & e-Ticketing - March2016
1. Events – Characteristics and Types
Q: What are the characteristics of an event?
A: Below are some of the characteristics of an event:
(a) Includes a group of persons willing to attend/participate
(b) Has a predetermined start and end time
(c) Takes place at a certain location/locations approved by Dubai Tourism within the
emirate (including special development areas, free zones and Dubai International Financial
Centre)
(d) Has a specific purpose (entertainment, viewing sports, marketing, conferences, exhibition
etc.)
(e) May require entrance tickets, registration or otherwise
(f) May be free of charge for attendance
Q: What is an activity?
A:
An activity is a recurring series of entertainment events, organised and hosted by a venue
registered with Dubai Tourism with a validity period of between one week and up to three months.
Q: What is an entertainment event?
A:
An entertainment event is one which takes place with the participation or attendance of
members of the public on a one-off basis, and which involves shows or activities designed to
entertain, for free or otherwise.
Examples: Music, theatre, circus, dance, performance arts and fashion shows, as well as art
exhibitions, public lectures and cultural/art/literature symposia.
Q: What is a business event?
A: A business event is one related to the business sector – including, without limitation, a gathering
of sellers and buyers, a promotion of a commodity or service, awareness-raising, an exchange of
information or a discussion of certain subjects of a business, scientific or economic nature.
Examples: Conference, congress, forum, summit, symposia, exhibition and tradeshow
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FAQ – ePermit & e-Ticketing - March2016
Q: What is a sports event?
A: A sports event is one which involves the practice of one or more sports, whether at competitive
or practise level, which involves professional or amateur participants, which takes place at
locations designated for sports activities (playgrounds, halls, etc.) or locations that may be used for
such activities (beaches, desert and mountain areas, etc.), and which is open to the public to attend
as spectators.
Examples: Football and boxing matches and boat races (except those organised by local, federal and
international sports federations).
Q: What is a religious event?
A:
A religious event is one that is held to mark religious occasions or to put forward or discuss
subjects of a religious nature.
Examples: Lectures, seminars and religious celebrations.
Q: What is a charity event?
A: A charity event is one that is intended for the collection of monetary or other donations to be
used for charitable purposes, or which focuses on matters of a humanitarian or charitable nature,
provided that the party organising the function is licensed to do so in accordance with Dubai laws
and regulations.
Examples: Donation collection, lucky draws for charitable purposes, auctions for charitable
purposes.
A: Events of a personal nature are not considered events unless aimed at generating
financial gains to the organiser.
In addition to the above, the Executive Resolution has excluded the below from being
considered as events for ticketing purposes:
(a) Cinema shows conducted in cinema houses that are licensed to carry on their activities
commercially ;
(b) Events of personal nature (birthday, engagement, wedding, banquets, consolation etc…) unless
the organizer gains financial returns out of such events, in whatsoever manner including,
without limitation, levying entrance fees;
(c) Sport events organized by local, federal and international sport federations;
(d) Meetings held by companies and corporations, unless aimed at generating financial returns;
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FAQ – ePermit & e-Ticketing - March2016
(e) Receptions and meetings held by diplomatic missions, unless aimed at generating financial
returns;
(f) Universities and schools celebrations, unless aimed at generating financial returns;
(g) Meetings and summits held by government entities, unless attendance thereof requires
presenting tickets or the event is aimed at generating financial returns.
2. e-Permit Platform
Q: What is the Unified Electronic Permitting System (e-Permit)?
A: The UEPS is an electronic system that aims to unify the issuance of permits for the different types
of events held in Dubai. It enables entities that plan to hold an event in Dubai to submit their
application together with all required documents and fees through a single point, and then receive
communications and approvals from the relevant entities accordingly. The system was developed in
response to Decree Number 25 for the year 2013, entitled “Electronic System for the Licensing of
Events and Marketing and Distribution of Tickets in Dubai”.
Q: What is the objective of introducing the platform?
A:
The e-Permit platform has been introduced to facilitate greater efficiency for event organisers
and government entities responsible for granting permits. The platform hosts a comprehensive
database to capture accurate details of all events taking place in Dubai, which will in turn result in
greater competencies in resource planning across government entities. Furthermore, the e-Permit
System ensures that event organisers and/or hotels and venues fully understand all the necessary
stages of the event planning process, including all integral elements that affect whether or not the
event takes place.
Q: Do all events permits be issued through the e-Permit?
A: Yes. All events requiring a permit have to get the e-Permit through e-Permit platform.
Q: Are there any event types that do not require an e-Permit?
A: Yes, certain event types taking place in hotels and public venues are not required to go through
the e-Permit platform as long as they don’t sell tickets or do not require registration process. The
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FAQ – ePermit & e-Ticketing - March2016
hotel has to communicate the event information as a notification containing basic information to the
relevant entities.
Event types include:

Personal events (weddings, birthdays, anniversaries, meals, reunions, etc.)

Internal events (e.g. meetings, seminars or training courses etc.) conducted by
corporates and other entities for the benefit of their employees.

Events conducted by diplomatic delegations in UAE entities (embassies, consulates,
UN entities, etc.).

Internal events held by schools and universities in their premises for their students
or employees.

Events held by government entities as part of their mandate
Q: Do conferences and exhibitions require permit?
A: All conference and exhibition events require a permit regardless of the venue they are taking
place in, i.e. conference centre, exhibition centre, hotel, and university or school auditorium.
Q: Who should apply for conference and exhibition permit?
A:
Providing they hold the required activity in their trade license:

Event organizers can apply for conference and exhibition permits as per the regulations
related to their trade license source.

For international and/or organizers based in Free Zones, the hotel or venue may apply for the
event permit taking place in their premises.
Q: Who has/should access to the new e-Permit system?
A: Venues and hotels as well as event organisers holding DED or Free zone trade license can access
the e-Permit system.
Q: If a company holds a trade license from other emirates (i.e. RAK Free zone) would this
be accepted to use e-Permit?
A: No. Only companies holding a Dubai trade license can use the e-Permit system.
Q: What is the timeline for getting approval?
A:
The timeline for processing a permit application is minimum 5 – 8 working days, with the
application only able to be processed once payment has been received. The exact timeframe
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FAQ – ePermit & e-Ticketing - March2016
depends on the type of event and activities involved, and will be communicated for each application
separately. This timeline does not include the registration process in the the e-Permit platform.
Q: What documents are required for events?
A: For all types of event, you will need to upload an NOC (No-Objection Certificate) from the venue
or hotel, copies of passports for the event coordinator and event owner, along with the following
additional documents, which vary according to the event type.
Example:

Entertainment events:


Sport events:


Passport copy and photo of each performer.
Event brief and sponsorship package.
Business events:

Conferences: passport copy and photo of each performer (speaker, lecturer, etc.).

Exhibitions involving several companies: list of all companies participating in the
exhibition.

Charity and religious/political events:

Copy of advertising materials (if applicable).

Auctions: photo of all items up for auction.

Passport copy and photo of each performer (speaker, lecturer, etc.).
3. e-Permit Registration
Q: How can I access the e-Permit system?
A: To access the system, please use the following URL: https://epermits.dtcm.gov.ae/
Q: What documents are required for registration?
A:
For registration purposes, you are only required to submit a copy of the licence source. For a
venue account, you should upload the coordinator’s passport copy as well. A maximum file size of 10
MB permitted and .html, .htm, .aspx, .exe, .xhtml and .dll files not accepted.
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FAQ – ePermit & e-Ticketing - March2016
Q: What is a Licence Source?
A: The licence that will identify where the user is allowed to hold the event (where the event can
take place).
Q: What Channels are there to pay registrations?
A: Fees for registration and permits can be paid through the following channels:

Online payment using any of the specified credit cards

Cash/cheque payment made at the counter at DTCM (Cashier)

Direct deposit into DTCM’s bank account.
The AED 300 registration fees are non-refundable and must be paid annually in advance.
Q: Is it possible to login from any computer or device?
A: Yes, you can access and use the system from any device.
Q: If a Trade Licence is expired, can I register in the system?
A:
No. A trade license must be valid for at least four weeks prior to the event start date. For
registration renewal the system will automatically send a notification to renew the licence three
months before expiry.
Q: After registration how I can access the system?
A:
Your account will only be made active once DTCM approves the details submitted within two
working days. After this, an email will be sent to the registered address containing your username
and an automatically generated password. When you first login you will be asked to set a new
password, which should have a minimum of six characters and must not contain the symbols $, % or
#.
Q: What are the entities that authorise a Trade Licence?
A: There are several entities that authorise and issue Trade Licences, including the Department of
Tourism and Commerce Marketing, Dubai International Financial Centre, Department of Economic
Development, Community Development Authority TECOM, Trakhees, DMCC and others.
Q: What type of sub venue can I add?
A: You can hold an event only at the venue types shown in the system. If you have another venue
type according to your licence, please contact the e-Permit section.
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FAQ – ePermit & e-Ticketing - March2016
Q: What if the venue is a standalone and doesn’t have any sub venue?
A: In such cases, the name of the sub venue can be the same as name of the venue.
Q: Is there a limit to the number of sub venues that can be registered?
A: No. There is no limit on the number of sub venues that can be registered.
Q: What if I haven’t submitted all the sub venues, Can I add more later on?
A:
You can access the system and update your registration information by clicking ‘Update
Registration’.
Q: Do I have to print the record number?
A: You need the record number in order to pay fees and follow up with DTCM about the record’s
status.
Q: How can I renew the trade licence on the system?
A: You will need to access the system, update all registration information by clicking on “Update
Registration” button, then upload the new trade licence, which will be updated once DTCM has
approved the record.
4. e-Permit Dashboard
Q: What are Technical Activities?
A: Technical activities such as Fireworks Shows, Laser Shows, Balloons Shows, Aerial Photography,
Serving Foods, Road Ads, Public Transport Services, etc. All technical activities should receive a
permit from different entities. The technical permit will be approved by different entities such as
Civil Aviation, RTA, Civil Defence, Ambulance, and Dubai Police.
Q: What displays in “missing information” section?
A: The system will display a list of applications that have missing information and require updating
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FAQ – ePermit & e-Ticketing - March2016
Q: Can I make amendments to an issued permit?
A:
You can make amendments to your application after you got the permit by click on Amend
button.
Q: Can I cancel a permit or permit application?
A: You can cancel your application at any time, Cancelled permits and permits applications are nonrefundable.
Q: If DTCM rejects the permit, where can I find it?
A:
Rejected permits will be displayed in the ‘in progress’ section, with the status marked as
‘Rejected’. The system will automatically send you a notification on the status of your permit,
marked as ‘Issued’, ‘Missing info’ or ‘Rejected’.
Q: What types of permits are processed by the e-Permit system?
A:
Entertainment, Sport, Business, Religious and charity are all event types that require permits
issued through e-Permit platform.
Q: Can any event organiser apply for any event type?
A:
To apply for an entertainment event, the applicant needs to have “Parties & Entertainments
Services” included in your company trade licence.

For business events, you will need to have “Conference Management and Exhibitions
Organizing” activity included in your company trade licence.

For sport events, there is no specific activity to conducting sport event and you can apply with
any activity that mentioned on trade license.
Q: Should I add performers for sport events?
A: No. Sport events do not require any performers/players to be added.
Q: What about hair and / or makeup competition at exhibition stands?
A: Hair and/or Makeup competitions do not need to be added on permits.
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FAQ – ePermit & e-Ticketing - March2016
Q: What do I do if I’m a venue and an event is taking place at my premises?
A: The venue shall ensure that the event organiser obtain the necessary permit or the venue can
apply for the permit on behalf of the organiser in case the event organiser dosen’t hold a DED trade
license.
Q: Who will approve the permit?

Permits are approved by different entities based on the nature of the event: DTCM and Dubai
Police, Tecom, Trakhees, DIFC, DSC, Islamic Affairs, DMCC and others.
Q: What is the difference between Single Occurrence and Multi Occurrence?

Single Occurrence: an event held over a specific time period (a one-off event)

Multi Occurrence: an event held at different times and on multiple dates.
Q: My licence will expire next month – can I apply for an event?
A: Yes, you can apply for an event and event start date should be within two months grace period
after expiry date.
Q: Do I have to enter details of all performers in the system?
A: Yes. Details of all performers must be entered in the system as part of the application even if
there are 100+.
Q: I have only been able to get hold of details for some of the performers. Can I still apply
for the permit and add the rest of performers later.
A: Yes. An application can be amended to add more performers for a permit. Amendments can be
made at any time prior to the event. Amendments result in an amendment fee.
Q: What do I do if I am holding the same event at multiple locations?
A: The organiser must apply for the event through the e-Permit platform and select multi-location
permit.
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FAQ – ePermit & e-Ticketing - March2016
5. Technical Permits
Q: What entities are involved in technical issuance?
A:
A number of entities are involved, including RTA, Dubai Municipality, Dubai Ambulance, Dubai
Police, Civil Defence and Dubai Civil Aviation Authority.
Q: What are technical activities?

Events may involve numerous activities that require technical approval, such as firework
displays, laser shows, illuminated balloons, roadside advertising, parking reservation, food
serving, alcohol and stage construction or modification.
Q: What is the minimum requirement for a technical activity?

There is no minimum requirement, and you can apply for unlimited technical activities.
Q: What is the technical payment process?

Technical payment is made after approval has been received from the relevant entities.
Q: Is there a fixed fee for gaining technical approval?

No, each entity involved in the event will have different fees, which the system will calculate
and display.

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Note: technical approval has not yet been activated.
FAQ – ePermit & e-Ticketing - March2016
6. Applying for Permits
Q: What about urgent events that need to be held within the next few days?
A: You can apply for an event and an additional fee of AED500 will be added automatically if event
start date is less than 5 working days.
Q: If I apply for an event on the 15th of the month and get approval on the 20th, will the
permit start from the 15th or 20th?
A: In this case, the permit will start from the approval date (the 20th ).
Q: Are the fees for e-Permits the same as those for manual permits?
A: Yes, the fees are the same – only the process is different. However, e-Permits are also subject to
additional fees of AED200 and AED10 Innovation Dirham and AED10 Knowledge Dirham.
Q: How do I know if there are any changes to my application?
A: A notification will be sent with all changes an application may require or receive.
Q: If I want to know why an application was rejected, can I contact the relevant entity or
DTCM to discuss the matter?
A: Yes. You are encouraged to contact the ePermit section via DTCM call centre or via
[email protected].
Q: Can I apply for multiple permits at the same time?
A: Permits for each venue should be submitted separately. However, event organisers can apply for
the same event that occurs at different times and locations on one record.
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FAQ – ePermit & e-Ticketing - March2016
Q: As an event organiser, shall we apply for an entertainment activity that is part of an
opening ceremony for a business event?
A:
Yes, you have to apply for an entertainment event activity within the same business event
application permit.
Q: What is the time line to get the approval for a business event?
A: There is further procedure for approval of business events, applicants are encouraged to apply
for business event 2 to 3 weeks in advance.
Q: Can we use Dubai, or Festival or Expo as a name on event name?
A: Dubai, EXPO and Festival are names that should not be used on your events without prior written
approval from DTCM.
Q: If DTCM rejects a performer, will a refund be issued?
A: Performers will be rejected if any incorrect information is submitted by the organiser. A new
application with the correct performer’s information must be submitted and new fees should be
paid. Applicants are urged to review each performer’s information prior to application submission.
Q: Should we apply for cartoon characters attending a business event?
A: No, there is no need to apply for this activity as it is not considered as an entertainment element.
Q: Should we include models who are displaying uniforms on exhibition stands as part of
the permit application?
A: Yes, you should add the models while you applying for a permit.
Q: Should hair and / or makeup competition on exhibition stands be included as part of
the permit application?
A: Exhibition permits shall not include hair and/or makeup competition on exhibition stands.
Q: Should we apply for performance related to products displayed (e.g. playing on
musical instruments to demonstrate their quality)
A: You should apply if there is live music.
Q: Do we need to apply for a permit for Government Award Ceremonies (for example:
Dubai Government Excellence Program)?
A: Meetings for Government employees like DGEP is considered internal event and do not require
permits.
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FAQ – ePermit & e-Ticketing - March2016
Q: Do we need to apply for Staff Gatherings with no registration, no entertainment and
no badges?
A: Internal meetings are not considered events and do not require permits.
Q: Do we need to apply for a permit for Graduations with no registration, no
entertainment and no badges?
A: Graduation parties outside of the university or school premises are considered events and are
required to go through the process of e-Permit application process.
Q: Do we need to apply for a permit for Product Launch or Award ceremony/Gathering
with or without registration for invitees?
A: Yes. An e-Permit is required for such events. If there is registration, an e-ticketing barcode is
required for every attendee.
Q: Do we need to apply for a permit for an Educational Exhibition which is open to public
with no ticket but there is registration?
A: Yes, a permit is required. If there is registration, an e-ticketing barcode is required for every
attendee.
Q: Do we need to apply for a permit for conferences that has no registration but where
attendees are invitees?
A: If the event is open to the public or if customers/clients are invited, you will need to apply for a
permit. If the event is exclusively for your employees or staff members, a permit is not required.
Q: Do we need to apply for a permit for Training, Meeting, Workshop and Seminar?
A: If the event open to a public audience, you need to apply for a permit and if there is registration,
an e-ticketing barcode is required. . If the event is exclusively for your employees or staff members,
a permit is not required.Q: For different nationalities passport holders, where the full
passport information is on several pages, is it required to upload first and second page of
passport copies to the portal?
A: Yes, the full details should be uploaded online.
Q: Is there a deadline for submission of speakers’ details before the event?
A: Yes, as early as possible, however, the minimum time to process the approval is 5 working days
from the date of application fees payment.
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FAQ – ePermit & e-Ticketing - March2016
Q: In case of on the day cancellation of speaker, can they be replaced and the information
uploaded post event?
A: Yes and the new speaker(s) information should be uploaded onto the e-Permit Platform.
Q: How does it work when there is an exhibitor workshop area where exhibitors can book
small slots to do mini talks. Do they need to provide speaker details?
A: Yes, this is considered as a separate event and requires a separate permit.
Q: Do we have to apply for social events?
A: Yes, social events such as receptions are considered events and require a permit unless they only
involve employees or staff members.
Q: Do we have to apply for presentations and seminars within bigger events, such as
exhibitions?
A: Yes, this is considered as a separate event and requires a permit.
Q: If it is a corporate meeting (regardless of size) and the speakers are all Board
Members/CEO’s/VPs of that company – do they still need to register their speakers?
A: No, this is not required as long it is an internal corporate meeting regardless of whether the
event has a motivational speaker or entertainer.
Q: Under the Sub-venue section on the e-Permit: Organizers only have the option to enter
one hall even though some of them are using multiple halls if not all halls – is this
something that you can expand on?
A: The organizer needs to choose multi-occurrence to be able to apply for multiple sub-venues.
Q: If I want to erect an outdoor tent like a Ramadan tent, what should I do?
A: You will need to apply first for an entertainment tent permit. After tent application approved,
you will be able to select tent from sub-venues list.
Q: Can the system display the status of the permit according to the relevant entities such
as DED, DTCM, DSC?
A: Yes, You will be able to track your record according to the relevant entities from the dashboard
from ‘in progress’ section.
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FAQ – ePermit & e-Ticketing - March2016
Q: If I am using the English version of the system, is there any information that needs to
be entered in Arabic?
A: Yes, some information needs to be entered into the system in Arabic, such as the event profile,
contact name, company name and address.
Q: If a ballroom is divided into sections, do I need to register all the individual sections or
just the ballroom?
A: No, just the ballroom needs to be registered.
Q: Can I cancel one of the performers after I have received permit approval?
A: Yes, you can cancel any performer within the permit. No refunds will be applicable.
Q: If an event ends after midnight, will the fee be calculated for one or two days?
A: The fee will be calculated for one day.
Q: Can I renew a permit online through the system?
A:
Yes, the user (venue/hotel) is able to renew their permit online with the ability to update the
information.
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FAQ – ePermit & e-Ticketing - March2016
7. Fees
Q: What fees DTCM applies on events related to Decree # 25?
A: The Decree covered two types of fees, e-Permit Fees and e-Ticketing Fees.
Q: What are the different fees involved in a Permit application
A: The below fees apply either individually or in conjunction with others for a permit application or
amendments.
26
Description
Amount
e-Permit fee
AED200
DTCM Management fee
AED500
Registration
AED300
Knowledge Dirham
AED10
Innovation Dirham
AED10
DTCM Ticketed Event/ Permit
AED800
DTCM Event Permit for Restaurants and Others
AED500
DTCM non-Ticketed Event Permit- hotel
AED800
DTCM Event Performers for Hotels
AED750
DTCM Event Performers for Restaurants and Others
AED350
Amendment fee
AED800
Urgent fee
AED500
FAQ – ePermit & e-Ticketing - March2016
8. e-Ticketing Platform
Q: What is the e-Ticketing platform?
A: As per the law, each event registration record/ticket has to be tracked by DTCM. The e-Ticketing
system is an online platform that facilitates tickets and registration records for all events in Dubai.
The system enables the tracking process via integration with existing events’ ticketing and
registration companies through Application Programming Interface (API).
Q: When did the e-Ticketing platform come into place?
A: The e-Ticketing platform came into place on Tuesday 9th September 2014.
Q: How Does the e-Ticketing platform work?
A: Prior to introducing the e-Ticketing platform, Dubai Tourism used a manual ticketing process that
was time consuming; the introduction of the automated ticketing platform provides the industry
with an efficient, transparent and auditable electronic ticket sales process. The system can be
operated as a consumer-facing ticketing solution via a white label or as a backend or Application
Programming Interface (API) linked with existing ticketing systems in place.
Q: What does the e-Ticketing platform offer the Industry?
A:
The e-Ticketing platform was developed and implemented to expand and diversify the ticket
distribution channels, guarantee full collection of Dubai Tourism fees, enable analysis of the events
industry, and ensure customer protection and satisfaction. The e-Ticketing system benefits first and
foremost the event organiser. Hotels, airlines, tour operators, travel agents and other ticket
aggregators can subscribe to the new system that will consequently increase the marketing and
distribution channels available to event organisers, resulting in the positive development of Dubai’s
events sector.
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FAQ – ePermit & e-Ticketing - March2016
9. Ticket Sellers – Application Programming Interface (API)
Q: What is an authorised API integrated Ticketing/Registration Company?
A: API Integrated ticketing/registration companies are establishments servicing events taking place
in Dubai are required by law to integrate with Dubai Tourism’s e-Ticketing platform to be able to
operate in the emirate. API companies undertake responsibility to ensure events they service are in
accordance with the emirate’s regulations.
Q: Who can be an authorised API integrated seller?
A: Existing ticketing/registration companies wanting to operate in the emirate can be an integrated
seller if they are in possession of a platform. Companies new in the emirate or industry can also
become integrated sellers provided they acquire a ticketing/registration solution, complete the
technical and business requirements.
Q: How can a Ticketing/Registration company become integrated?
A: In addition to the business process, the API integration is a technical process the Interested
Ticketing/Registration companies must undertake. The company must dedicate a technical team to
complete the technical requirement and conduct the proper testing to ensure their platform
complies with Laws and Regulations.
The business process where agreements and guarantees are undertaken by Dubai Tourism and
interested party; can be completed in parallel with the technical one.
Q: Are there different classifications of API integrated sellers? And what is the difference?
A: There are three different categories of API integrated sellers. Category A, B, C sellers are all fully
integrated sellers authorised to operate in full capacity in the emirate. The difference is with the
degree of pre-required guarantees vis-à-vis the Ticketing Fees.
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FAQ – ePermit & e-Ticketing - March2016
Ticket Seller category
API Category (A)
Ticketing Fees Guarantee
Corporate guarantee to be submitted to Dubai Tourism.
Dubai Tourism reserves the right to claim additional guarantee if
the aggregate of ticketing fees for events sold and fees
calculated for tickets of approved events reaches the limit.
API Category (B)
API Category (C)
Submit a manager’s cheque equivalent to 10% of the total value
of tickets issued for each event they sell tickets for.
Execute the Escrow Account Agreement prepared by Dubai
Tourism, by which the proceeds from ticket sales are to be
transferred in full to an escrow account maintained by a
financial institute approved by Dubai Tourism.
Q: Who classifies authorised API Integrated sellers?
A: Dubai Tourism uses an internal process to classify API integrated sellers.
Q: What are the criteria taken into account when classifying authorised API sellers?
A:
Dubai Tourism exclusively categorises approved ticket sellers taking into account a number of
criteria, including but not limited to:
-
Whether the tickets seller is a government entity (within the emirate)
The number of years’ work in the field, inside and outside the emirate
Goodwill
The number and value of tickets sold since commencement of work in the emirate.
The geographical presence outside the emirate
Q: How long does the API Integration process take?
A: The API integration process can be completed in as little as three weeks provided the business
requirements do not provide any hindrance for both parties.
Q: Are there any fees for becoming an Authorised API seller?
A: There is a one-off, non-refundable registration fee of AED10,000 that must be paid after
completing the integration and prior to servicing your first event in Dubai. This fee is for one time
integration and if successive integrations attract new fees.
Q: Does Dubai Tourism have preferential Integrated API partners? Or provide advice to
organisers?
A: Dubai Tourism deals with all integrated API partners equally. DTCM does not provide advice to
organisers on whose services they should use. The eTicketing team is committed to maintaining a
professional relationship with all API partners ensuring they abstain from discussing information
with other partners whether technical or of business nature.
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FAQ – ePermit & e-Ticketing - March2016
Q: Does Dubai Tourism publish and maintain a list of Authorised API partners?
A: Dubai Tourism maintains an alphabetically ordered list of integrated API partners published on
eform.etixdubai.com accessible by all event organisers.
Q: Is there mandatory data that must be collected?
A: The current regulations stipulate that certain data must be collected by the API integrated
ticketing/registration companies for all events they service within the emirate and share this with
Dubai Tourism. These mandatory fields are:
-
Last Name
Email address
Telephone Number (mobile or landline)
Date of Birth/Age Group
Nationality
Country of Residence
Q: What are the Age Group Brackets adopted by the DTCM?
A: Dubai Tourism adopts the below as its official Age Group Brackets
-
15-24
25-34
35-44
45-54
55-64
65+
Q: What if the Data is owned by the event organiser/promoter?
A: Dubai Tourism understands the importance and sensibility of data and how it represents a capital
for its owners. The regulations mandate the sharing with of the above mentioned fields with Dubai
Tourism.
Q: What will be the Data used for?
A: Dubai Tourism uses the data to:
- Conduct Big Data Analysis
- Conduct market research
- Examine industry trends
DTCM will not use the data to promote events. The data will not be shared with event organizers or
with ticket sellers/registration companies.
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FAQ – ePermit & e-Ticketing - March2016
Q: As an Integrated API seller, what are my responsibilities?
A: Users of the e-Permit and e-Ticketing systems are responsible and liable for:
- All risks related to the usage of these systems. Dubai Tourism is not be responsible for any
losses, claims, costs or damages (including loss of business or profit) resulting from the use
of the systems.
- The provision/making-available of electronic security systems and preventive policies and
procedures (related to risk analysis from a technical or business perspective) which are
requisite to minimise risks resulting from the use of the systems.
- Obtaining a licence to access these systems with the utmost diligence and ensuring that
all protective measures are taken to prevent the use of the licence in an illegal manner or
contrary to the purpose for which the permit was issued.
Additionally, users of the e-Permit and e-Ticketing systems are liable to prevent inappropriate use of
the systems by their staff and/or by those who have any degree of access to them. As well as
altering the access credentials and passwords which staff members are aware of or may have access
to, in the event that the relationship with such staff members ends (irrespective of the nature of the
relationship), users must promptly inform Dubai Tourism of any misuse of the systems.
10. Ticket Sellers – White Labels
Q: What is a White Label?
A: Dubai Tourism offers a complete ticketing solution for selected venues that would like to sell
tickets for events taking place at their venues. The package includes a Box office application,
Branded desktop site and mobile site.
Q: Who can use Dubai Tourism’s White Label solution?
A: Currently, Dubai Tourism makes the White Label solution available to selected venues only.
Interested parties are advised to contact the e-Ticketing team on [email protected] with their
requirements.
Q: Are there different classifications of White Labels? And what is the difference?
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FAQ – ePermit & e-Ticketing - March2016
A: There are three different categories of White Labels. Category A and B White Labels are both
complete solutions that address venues’ ticketing needs. The difference is with the degree of prerequired guarantees vis-à-vis the Ticketing Fees.
White Label Category
Ticketing Fees Guarantee
Category (A )
Corporate letter or Bank guarantee to be submitted to Dubai
Tourism
Dubai Tourism reserves the right to claim an additional
Guarantee if the aggregate of ticket fees for events sold and fees
calculated for tickets of events pending approval reaches the
limit.
Category (B)
Execute bank guarantee account agreement whereby proceeds
from ticket sales are to be transferred in full to an escrow
account maintained by a financial institute approved by Dubai
Tourism.
Q: Who classifies White Label sellers?
A: Dubai Tourism uses an internal process to classify White Label sellers.
Q: Who owns the data submitted through the White Label solution?
A: The respected venue owns the data with full access for sales that take place on their White Label.
Q: Do White Labels have access to system reports?
A: The respected venue has access to an excessive range of reporting. Additionally, new reports can
be added to the system for their use.
Q: Does Dubai Tourism provide training for White Label venue staff?
A: At a minimal cost per trained staff, Dubai Tourism provides full training on the system that
includes the Box Office application and system reports.
Q: Does Dubai Tourism provide support for White Label venues?
A: Dubai Tourism has a dedicate team that provides around the clock support. Additionally, a team
member is oncall throughout the week to provide assistance and support for critical issues.
Q: Is there a fee associated with White Label solution?
A: An annual non-refundable subscription fee of AED5000 applies to each White Label partner.
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FAQ – ePermit & e-Ticketing - March2016
Q: Does Dubai Tourism provide hardware with the White Label solution?
A: Hardware associated with running ticketed venue operations is not included in the solution.
Items such as Ticket Printers, Scanners and Ticket Stock are the responsibility of the venue.
Q: How long does it take to acquire a White Label solution?
A: Successful rollout of the White Label solution can take from 6 to 12 weeks depending on the
venue’s capacity and requirements. In addition to the technical rollout, business processes such as
contracts and agreements must be completed in parallel.
Q: What if I decided to use the services of an Integrated API and my White Label solution?
A: The White Label solution accommodates the selling tickets through multiple channels including
integrated API partners. Adequate reporting is in place to reconcile event sales and distinguish
between each sales channel.
11. Ticket Sellers – Organisers
Q: Can an event organiser sell their own tickets?
A: Dubai Tourism empowers the organisers willing to sell their tickets facilitating the Hard Tickets
option. Organisers can opt for tickets to be printed by Dubai Tourism or its API partners and sell
these through their preferred channels.
Q: Can an event organiser and Integrated API sell ticket to the same event?
A: Dubai Tourism does not restrict organisers from selling their own tickets through a multitude of
channels including via Integrated API partners. Organisers have to approach their designated API
seller to print their hard tickets on their behalf.
Q: Can an event organiser sell their own tickets through any entity?
A: Dubai Tourism has no reservations for organisers to sell their ticket through their preferred
channels including restaurants, stores, agencies etc. The tickets however must be printed through
either Dubai Tourism or an Authorised API seller and tickets comply with the regulations.
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FAQ – ePermit & e-Ticketing - March2016
Q: Are there any requirements for organisers sell their own printed tickets?
A: As per below, organisers can sell their own tickets provided they submit a Manager’s check as a
guarantee to be returned once the Fees of the sold tickets have been settled.
Ticket Seller category
Event Organiser
Ticketing Fees Guarantee
Submit a manager’s cheque equivalent to 10% of the total value
Of tickets issued for each event they sell tickets for.
12. New Event
Q: After obtaining a permit, how can an organiser apply for a ticketed event?
A: Organisers are required to register their company on eform.etixdubai.com using it to submit their
complete documents to have their event built.
Q: What other documents are required to submit an event on eForm?
A: Organisers must submit the below documents available on to have their event built.
-
ePermit copy obtained from the e-Permit platform.
Ticket Fee Form.
Venue NOC detailing the event details, date and capacity.
Ticket Printing receipt if hard tickets are to be printed by Dubai Tourism.
Urgent Fee receipt if required turnaround is 2 working days.
Venue Map if the event is reserved seating.
Manager’s Cheque Receipt if the event is sold via Dubai Tourism’s hard tickets or Via a
Category B API. The cheque should be for 10% of the total expected sales.
The event build process will start once the above documents and event details are submitted.
Q: How can the eForm be used?
A: Once you create an account on eform.etixdubai.com, the organiser has access to range of
documents including a detailed eForm user manual and above mentioned forms.
Q: I require help with eForm to submit my event. What should I do?
A: Once you access eForm, a detailed User manual and FAQs are available for download. You are
urged to go through the details and if you have any issues, to contact the call centre.
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FAQ – ePermit & e-Ticketing - March2016
Q: Can I make amendments to my event after it has been built or gone onsale?
A: Amendments can be made at any time during the lifecycle of an event. Please contact the eticketing team with your event details and changes on [email protected].
Q: What are ticket fees?
A: As per the law, DTCM collects 10% ticket fees of the face value of each ticket/registration
amount. Each ticket/registration record has a unique barcode issued from DTCM e-Ticketing
platform, based on which the ticket fees will be calculated.
The revenue generated from this fee is reinvested by Dubai Tourism in the industry by supporting
events with growing international visitors’ potential. .
The ticket fees vary based on the nature of event.
For ticketed events or events with registration, ticket fees are 10 percent of the face value of the
ticket/registration. For invitations only/free registration events, ticket fees are 1 AED per
invitation/free registration.
Q: My ticket price includes F&B and/or bundled experiences; will the Fees include these
add-ons?
A: Ticket Fees are calculated based on the face value displayed on the tickets/registration. It is
recommended that add-ons such as F&B, items such as merchandise and bundled experiences are
separated from entry tickets/badge. Whether Electronic or Hard Tickets, the general practice is a
separate ticket for entry and a separate tickets/receipt/voucher for add-ons.
13. Event Sales and Operations
Q: In the scenario where a number of outlets are selling tickets for a particular event, how
do you suggest tickets are distributed?
A: If pre-printed tickets are being sold at different locations, it is at the event organiser’s discretion
as to how these are divided and distributed. If a particular outlet is selling more, a simple collection
of additional tickets from one outlet and delivery to another will suffice. However, it is
recommended that the event organiser has a process in place to manage this, and keeps continuous
track of how many tickets have been allocated to each outlet.
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FAQ – ePermit & e-Ticketing - March2016
Q: What about the scenario where there are multiple ticket sellers for my event?
A: Events can either be exclusively sold by one seller or have multiple sellers and outlets. This is
completely at the event organisers’ discretion.
In the case where multiple sellers are to receive ticket allocations, Dubai Tourism simply needs to be
made aware of this, to enable access to the e-Ticketing platform’s centralised inventory.
Allocations to different sellers can be done in two ways:
1.
Full Access – this means that all sellers have access to the ticket inventory, and no
minimum or maximum allocations are set. This will stop event organisers having to
manage ticket allocations.
2. Set Allocations – this means that the event organisers stipulate the exact number of
tickets that can be sold by multiple sellers. Each seller is then only able to transact the
tickets the event organiser has allocated to them, and if they sell out or under sell, the
event organiser needs to reset the allocations.
Where pre-printed tickets are involved, as per the above point, the tickets need to be returned prior
to being released back into the centralised inventory.
Q: If I only sell a percentage of tickets for an event, what do I do with the remaining
unsold tickets?
A: All unsold tickets can be returned to Dubai Tourism, as long as they remain attached as originally
supplied.
When an event organiser receives the initial pre-printed tickets, they will all be fan-folded
together in batches. During the sales process, it is recommended that the first ticket at the top of
the pile is allocated. However, in the case of reserved seat events where customers ask for
specific seat allocations, the batch may need to be separated. In this scenario, discretion will play
a major part. If There are four or more tickets still attached, this will be accepted, and in the case
where one ticket out of a batch of 1,000 is not sold, and Dubai Tourism is confident that the
ticket does not appear to have been used, then it will not incur the fee.
Q: Is there a standard design or can tickets be customised?
A: Tickets transacted through the white label solution are formatted in a consistent style. However,
the pre-printed background of the ticket can be branded according to the seller’s needs. Tickets can
be hardcoded to include the maximum information about an event.
API sellers can format and brand tickets as per their existing process or create templates for the
purpose of maintaining consistency.
The only mandatory elements that must be placed on the ticket are the barcode, barcode number
and ticket type and price that are passed through the API integration. Complimentary tickets must
also be labelled as such.
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FAQ – ePermit & e-Ticketing - March2016
Q: How can I sell from an unintegrated outlet?
Organisers can use unintegrated agencies to sell their hard tickets on their behalf.
Hard tickets printed through integrated ticketing companies or Dubai Tourism can be distributed to
agents to be sold over the counter. Unsold tickets must be returned attached to avoid attracting the
fees.
Q: Is scanning tickets mandatory?
A: Scanning is vital for event security management and upholding consumer rights. Whilst it is not
currently mandatory, it is part of Dubai Tourism plan to make it mandatory for all events to be
scanned and the Patron Access Control data to be shared with the department.
Q: My Event has been sold via multiple scanning, who can scan my tickets?
A: If the event has been sold via multiple Integrated API partners, the organiser must liaise with his
event sellers to extract the barcodes and forward these to the scanning service providers.
In the scenario where tickets have been printed at Dubai Tourism and sold by the organiser, the
eTicketing team can provide the organiser with a barcode extraction of the hard tickets.
Q: Can I add prices/special offers to my event?
A: Prices and price type codes can be added at any stage during the lifecycle of an event. Please
contact the e-Ticketing team on [email protected] with your event details and prices/offers you
would like added.
Q: Can I offer discounts for my event?
A: Discounts and special offers can be added to your events and offered for your event buyers at
any stage during the lifecycle of the event. Considerable discounts should be made available to the
general public to ensure these will not be used internally as a substitution for complimentary tickets
using existing prices. Please contact the e-Ticketing team on [email protected] with your event
details and prices/offers you would like added.
Q: Is it possible to sell my tickets at a variable pricing depending on demand?
A: Variable pricing can be made available to be used by your designated Integrated API seller. The
organiser must specify the variable amounts the tickets can be sold for so the e-Ticketing can
allocate codes to every price point and pass the details to the API sellers.
The Integrated API seller must manage the codes with the organiser to activate/deactivate pricetype
codes as they see fit.
Q: My complimentary quota has been allocated, how can I request more?
A: The complimentary quota is set in the regulation as mandated in Executive Resolution No1-2015.
Once your complimentary quota has been depleted, additional capacity incurring the fees of the
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FAQ – ePermit & e-Ticketing - March2016
category issued from can be added. Please contact the e-Ticketing team on [email protected]
with your event details, complimentary capacity and category you would like added.
Q: In the scenario of multiple events within one show, can I use the total complimentary
allocation in one of the events?
A: In the scenario of multiple events under one ePermit, the total complimentary allocation of 10
per cent can be used in any one of the events or in each of the events.
Q: What if a consumer wishes to return a ticket prior to an event – are refunds accepted?
A: The system allows for refunds, but the decision whether or not to issue refunds rests with the
organiser.
Dubai Tourism’s 10 per cent ticket fee will not be applied on refunded tickets.
Q: Is it possible to return tickets prior to an event via API integration?
A: Yes, the ticket sales agency integrated with the e-Ticketing platform via API is able to return the
tickets.
Q: What if an event is cancelled or postponed?
A: Dubai Tourism must be notified of cancelled or postponed events as soon as possible. The event
organiser must complete a Cancelled or Rescheduled Event form and NOC from the venue
confirming the cancellation or postponement details including the newly announced date. Both
documents must be submitted to Dubai Tourism and refunds should be made in full within the date
of cancellation announcement.
Q: My event is not selling well and my Artist/Venue agreement dictates a minimum
attendance for the event to take place. How can I add more complimentary capacity
without incurring the fees?
A: If an event is not selling well and the organiser faces the risk of cancelling the event due to low
attendance contractual agreements, the organiser should contact the e-Ticketing team on
[email protected] with the event details.
Q: I’m a ticket seller holding a free zone trade license– can I sell tickets in the emirate’s
mainland?
A:
Tickets sellers registered in free zones may sell or distribute tickets online but they are not
allowed to sell or distribute tickets via box offices/outlets located outside the free zone areas.
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FAQ – ePermit & e-Ticketing - March2016
14. Post-event and settlement
Q: My event has already taken place, when should I be settling the Fees?
A: Once the event has taken place, it is expected the settlement should take place within 30
calendar days of event start date. Late settlements incur substantial fines.
Q: My event was sold via Hard Tickets, How can I complete the settlement?
A: If the hard tickets were printed by the Dubai Tourism, the Organiser must update the Ticket Fee
Form submitted during the event build process with actual sold capacities and submit this to Dubai
Tourism’s cashiers to settle the sold hard tickets. Unsold tickets must returned to DTCM attached as
single tickets will be considered sold.
If the hard tickets were printed by an Integrated API seller, the organiser must return the unsold
tickets to the API seller who needs to settle the event.
The API printed but returned tickets should be made available to DTCM for verification purposes
when required.
Q: My event was sold through Integrated API sellers, which party is responsible for
settlement?
A: Events sold via Integrated API sellers should be settled by the API sellers as they are the party
collecting the event earnings.
Q: My event was sold through Multiple Integrated API sellers, which party is responsible
for settlement?
A: Each Integrated API seller is responsible for settling their ticket sales as each are collecting the
event earnings separately.
Q: My event was sold via an integrated API seller. What is the reconciliation process?
A: Post-event, the integrated API seller must send their final numbers to the e-Ticketing team to
compare to the e-Ticketing platform numbers. Once confirmed, the event can then be settled.
Q: My event was sold via both, integrated API sellers and hard tickets, what is the
reconciliation process?
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FAQ – ePermit & e-Ticketing - March2016
A: Post-event, the integrated API sellers are responsible for settling their ticket/registration sales.
Hard Tickets printed by the API sellers and sold by the organiser must be settled by the API sellers as
well.
Unsold tickets must returned to DTCM attached as single tickets will be considered sold.
Q: My event has genuine requests for refunds. Is this allowed post event?
A: Refunds requests post-event are allowed as long as the organiser has given permission for
refunds to be processed.
Q: My event has genuine requests for refunds. Is this allowed post-settlement?
A: Refund requests post-settlement are not allowed and no refunds will be issued once the
settlement process has been completed.
15. Business events
Q: What are the different types of conferences/exhibitions registration?
A: Registration is classified into three categories:
-
-
Non-ticketed conferences/exhibitions or free entry events; where there is no online or
onsite registration required for the visitors to attend the event.
Ticketed conferences/exhibitions with free/complimentary entry; where there is either
an online or onsite registration required for the visitors to attend the event even or there
are invitations issued to delegates.
Ticketed conferences/exhibitions; where there is an online or onsite paid registration
required for the visitors to attend the event.
Q: Are conferences/exhibitions considered as non-ticketed events?
A: Conferences/exhibitions which are open for the public are considered non-ticketed events as
long as there are no invitations or registrations online or onsite required for attendees. For such
events, the organiser should hold non-ticketed permit.
Q: Are free entry conferences/exhibitions considered as ticketed events?
A: If attending the conference/exhibition is free of charge but requires invitation or registration for
attendees to access the event, a fee of AED 1 is applicable on each issued registration.
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FAQ – ePermit & e-Ticketing - March2016
The event registration should not start prior to the event code supplied by Dubai Tourism to the
ticket sellers/registration company.
Q: Are free invitation/registration exhibition/conference eligible for complimentary
tickets?
A: Completely free invitation/registration events are subject to AED 1 fees per ticket based on the
total number of tickets/registrations record. There complimentary tickets percentage does not apply
to free to attend events.
Q: Are paid entry conferences/exhibitions considered ticketed events?
A: Yes, if the conference/exhibition is charging entry/registration fees, the conference/exhibition
are considered ticketed events and Dubai Tourism charges 10 per cent on the face value of each
sold/registered ticket.
The event registration should not start prior to the event code supplied by Dubai Tourism to the
ticket sellers/registration company.
Q: Are paid exhibition/conference eligible for complimentary tickets?
A: Yes, paid exhibitions/conferences are eligible for up to 75% complimentary registrations. The
complimentary registrations are not subject to any fees.
Q: How can I apply for my Business Event?
A: Applying for business events is the same process as for other event types:
1 - Register as an organiser on eform.etixdubai.com
2 - Complete the Ticket Fee Form (required to calculate capacity and 10% DTCM fee)*
3 - Draft Managers Cheque payable to DTCM with 10% of total expected sales (calculated
using Ticket Fee Form)* not required for selling through API category
4 - Complete Ticket Printing Fee Form (if you require Hard Tickets printed by DTCM)*
5 - Complete and submit your New Event Notification (NEN) on
https://eform.etixdubai.com/
* Steps 2, 3 and 4 must be submitted in person at Dubai Tourism’s cashiers.
The turnaround is a minimum of 5 working days of the application submission not including the
submission day if it is after 1pm.
-
Complete an Urgent Fee Form (to be submitted in person at Dubai Tourism’s cashier’s) ^
^Turnaround of minimum 2 working days from submitting all required documents not including the
submission day if it is after 1pm.
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FAQ – ePermit & e-Ticketing - March2016
Dubai Tourism encourages all organizers to submit the required forms 15 working days in advance to
avoid any unexpected delays.
Q: What are the sales channels to register the event visitors’?
A: Event registrations can be done through any of the API partners who are integrated with DTCM
e-Ticketing system.
For small exhibitions and conferences where registrations are managed offline and not using a
Registration agent, barcodes can be provided in advance by Dubai Tourism to be printed by the
organisers on all badges. It is the responsibility of the Organiser to ensure all badges have a valid
Dubai Tourism barcode printing using the correct font. Barcodes may be generated offline and sent
to the event organizer prior to the event.
Q: Can I use my company website for event delegates’ registration?
A: Yes, the delegates’ registration can be done online as long as the company completed the API
development with Dubai Tourism’s e-Ticketing system.
If you would like to integrate your registration system with DTCM; please contact e-Ticketing
department on [email protected] with a copy of your trade license.
Q: Can I print my own badges?
A: Badges may be printed by any of the registration companies who are integrated with DTCM eTicketing system and may have any design as long as DTCM barcode is printed on the badge.
Q: Who are DTCM approved partners?
A: An alphabetically ordered list of DTCM approved API sellers is available to all event organisers on
https://eform.etixdubai.com
Q: Can I have the event visitors’ registration processed at the venue entrance?
A: Yes, the event visitors’ registration can be processed at the venue entrance by any of the Dubai
Tourism approved API partners.
Q: In the scenario of ticketed exhibition/conference, do the event presenters,
coordinators and media agents require a badge on the day of the event?
A: Yes, all event coordinators, presenters and media agents require event badges with DTCM
barcode.
Q: Does the complimentary percentage allowed include the exhibitor badges, media and
VIP attendees?
A: Yes, for business events the 75% complimentary tickets includes all types of free to attend
visitors or exhibitors. In the scenario of paid exhibitions/conferences, the media, presenters and
event coordinators badges are considered as part of the complimentary capacity which is up to 75%
of the total event capacity.
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FAQ – ePermit & e-Ticketing - March2016
Q: Do the 10% ticket fees apply to event registrations only or include bundled items or
activities as well?
A: DTCM charges 10 per cent on the face value of the ticket/registration. Other items like F&B, city
tour, merchandise and visas are not subject to DTCM 10% fees if they are not on the same
registration/ ticket face value.
Q: Will the ticket fee change if the free registration attendees exceed the total
complimentary percentage allowed?
A: If the visitors’ registrations exceed the complimentary capacity allowed, the additional
tickets/registration are considered as paid tickets and Dubai Tourism charges of 10 per cent on the
face value of each ticket/registration badge from the related ticket/registration category price.
Q: I would like to have pre-registrations for my exhibition/conference; where some preregistrants may not attend. Does Dubai Tourism charge 10 per cent on the total preregistered visitors?
A: In the scenario when the pre-registration is free of charge, the attendee may
receive the
registration confirmation without Dubai Tourism barcode. Once the same attendee visits the box
office/venue with the registration number/confirmation, then a badge with Dubai Tourism’s barcode
should be provided to gain entry to the event.
Dubai Tourism charges 10 percent based only on the registrant’s attendance.
Q: In the scenario of big exhibitions/conferences, where there is a risk of technology
failure, how can we manage event registration with DTCM integration?
A: Dubai Tourism has a contingency plan depending on the nature of event and the expected
failure; detailed information will be communicated to the event organizer at the time of the event
registration with DTCM.
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FAQ – ePermit & e-Ticketing - March2016
16. Timeframes
Q: How long does it take to build an event?
A: Non-urgent applications take a minimum of five working days to be processed.
Urgent applications take a minimum of two working days to be processed – subject to a nonrefundable fee of AED 500 per event per venue.
Q: How long does it take to make amendments to an event?
A: Depending on the request, some minor amendments such adding prices, adjusting capacity for
GA events and granting access to sellers are usually actioned within the day.
Requests that require significant changes such as reserved seat map changes, can take up to 5
working days to process and check.
Q: I require barcode extractions for my event, how long does it take?
A: Generally, requests for barcode extractions should be received by the e-Ticketing team two days
prior to be scheduled.
Q: In the case of multiple shows/performances, what is the timeframe for fee settlement?
A:
In the case of multiple shows, the 10 per cent ticket fee must be settled within a period not
exceeding 30 calendar days after the end of each day that the event/performance takes place.
17. Complimentary Tickets
Q: As an organiser, am I allowed to ask for complimentary tickets for my event?
A:
Yes, Dubai Tourism permits a certain percentage of the total capacity to be issued as
complimentary tickets based on the type of event.
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FAQ – ePermit & e-Ticketing - March2016
Q: What is the permitted percentage of complimentary tickets based on event type?
A: The below are the percentage of complimentary tickets. The percentage is calculated based on
total capacity of event
Type of Event
Percentage of complimentary tickets
Business
Not exceeding 75% of the total number of
tickets/registrations
Entertainment
Sports
Religious
Charitable
Not exceeding 10% of the total number of tickets
Not exceeding 25% of the total number of tickets
As the event organiser considers appropriate
As the event organiser considers appropriate
Q: In the scenario of multiple category events, can I choose the category of the
complimentary tickets?
A: Yes, complimentary tickets can be issued from any category.
Q: Can I sell complimentary tickets?
Complimentary tickets must not be sold or display a value.
Event organizers are obliged to print the word ‘complimentary’ in English, or ‘‫ ’ةيناجم‬in Arabic, on
each and every ticket issued and distributed for free.
Q:
Is it possible to request additional complimentary tickets without paying the ticket
fees?
A:
Additional complimentary tickets above the allowable quantity can be requested. These will,
however, attract a 10 per cent Dubai Tourism fee based on the category these tickets are issued
from.
Q: What if the event is an invitation-only event with no paid tickets – will a fee still be
paid to Dubai Tourism?
A: the invitation is considered a ticket even if it is free to attend. A minimum fee of AED 1 per
issued ticket/registration including pre-printed tickets, mobile tickets, print at home tickets and
tickets issued by any ticket seller for all event types (entertainment, business, sports, religious and
charity events).
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FAQ – ePermit & e-Ticketing - March2016
Q: What if the event is a free-entry event for the public – do I still have to apply for
tickets?
A: No, free entry events for the public can be held without tickets. However, a proper permit should
be issued based on the type of event.
18. e-Ticketing Fees
Q: What fees DTCM applies on events related to Decree # 25?
A: The Decree covered two types of fees, e-Permit Fees and e-Ticketing Fees.
Q: What are e-Ticketing fees?
A: e-Ticketing fees are a percentage of the ticket price applied on all ticketed/registration events.
Q: Who should settle the 10 per cent ticket fees?
A: The ticket seller is responsible for settling the 10 per cent ticket fees directly with Dubai Tourism.
If the event’s tickets are sold via an API partner, the API partner is responsible for settling the 10 per
cent ticket fees directly with Dubai Tourism.

If tickets are sold through the organiser (tickets printed at Dubai Tourism), the event
organiser is considered the ticket seller and is therefore responsible for settling the 10 per
cent ticket fees directly with Dubai Tourism.

In the scenario of multi distribution channels (pre-printed tickets, online sales and white
label sites) each ticket seller is responsible for settling their sold tickets.
Q: How can Dubai Tourism fees be settled?
A: All fees can be paid used the following methods:

Cash

Current dated cheque to be paid at the Dubai Tourism head office or other
locations specified by the Department

Electronic transfer to Dubai Tourism’s account (details below), or any other
account specified by the Department:
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FAQ – ePermit & e-Ticketing - March2016
Dubai Islamic bank
Head office – Dubai Account number: 001520005097601
IBAN: AE 430240001520005097601
Q: What is the printing fee if I’m printing tickets at Dubai Tourism?
A: Dubai Tourism charges AED 0.50 per ticket. Printing fees are non-refundable.
Q: Is there a minimum ticket fee amount per event?
A:
For business, religious and charity events where the event organizer can allow a large
percentage of complimentary tickets/free registration, 10 per cent ticket fees is applied on the
value tickets whereas the 10 per cent calculated amount is not less than AED1 of all tickets
capacity inclusive of complimentary tickets.
Q: How much is the fee for annual subscription and renewal in the e-Ticketing system for
event organisers?

AED 5,000.
Q: How much is the fee for annual subscription and renewal in the e-Ticketing system for
white label ticket sellers?

AED 5,000.
Q: How much is the fee for developing an Application Program Interface (API) Integrated
the e-Ticketing system for ticket sellers?

AED 10,000.
Q: How much is the fee for end-user training for white label partners on the e-Ticketing system?

AED 500 per trainee.
Q: How much is the fee for e-Ticketing urgent services?

AED 500 in addition to any other required fees.
Q: What is the timeframe for ticket distribution fee settlement?
Dubai Tourism fees must be settled 30 days after the end of an event to avoid any fines. The ticket
seller will be fined AED 2,000 for the first week after this period, with the fine doubling every week
thereafter. On the 16th business day after the fee due date, Dubai Tourism may take any action it
deems appropriate, drawing on the guarantees provided by the ticket sellers to recover the fees and
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FAQ – ePermit & e-Ticketing - March2016
total fines.
19. e-Ticketing & e-Permit Fines
Q: How much is the fine for selling tickets that do not display an e-Ticketing barcode, or
for selling tickets by parties not subscribed in the e-Ticketing system?

AED 10,000.
Q: How much is the fine for reselling used tickets?

AED 10,000.
Q: How much is the fine for selling free tickets?

AED 10,000.
Q: How much is the fine for not refunding the ticket value to the client within 10 business
days in the case of event cancellations?

AED 2,000.
Q: How much is the fine for not paying tickets fees before the deadline?

AED 2,000.
Q: How much is the fine for distribution of tickets by an unauthorised party?

AED 2,000.
Q: How much is the fine for entering data into the e-Ticketing system by unauthorised
individuals (an individual who doesn’t have a username and a password generated by
Dubai Tourism)?

48
AED 2,000.
FAQ – ePermit & e-Ticketing - March2016
Q: How much is the fine for submitting inaccurate data into the e-Ticketing or e-Permit
system?

AED 5,000.
Q: How much is the fine for organising an event without being listed on e-Permit?

AED 10,000.
Q: How much is the fine for Non-compliant ticket sellers or event organisers according to
the provisions of Decree No. (25) Of 2013?

AED 1,000.
Important information:
Fines are repeatedly imposed on those who commit the violation of non-payment of fees
prescribed for the issuing of tickets within the period specified by Dubai Tourism on the sixth
business day after the date of imposing the fine for the first time.
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FAQ – ePermit & e-Ticketing - March2016