Guide for Providers
Quick Reference Guide - Adding Short-Term
Restorative Care (STRC) as a service type
using the My Aged Care provider portal
Administrator
This Quick Reference Guide has been designed to inform those
who perform the role of ‘Administrator’ within the My Aged Care
provider portal of the procedures for adding an STRC service
item to an outlet and maintaining STRC service details. Service
providers (providers) should continue to use the ‘Create service
delivery outlets and add service information using the My Aged
Care provider portal’ reference guide. This document provides
supplementary information to the general reference guide.
Overview of STRC
STRC is a new form of flexible care.
STRC commenced in 2017 with an identified maximum number of allocated places
available through a limited number of STRC approved providers.
STRC services may be delivered in a home/community setting, a residential setting,
or a combination of both. Whilst STRC may be delivered from a residential care
facility, persons currently receiving residential care (i.e., existing residents of a
facility) or a home care package are not eligible to receive STRC.
Each allocation of STRC places will be linked to a particular setting through
conditions of allocation.
STRC uses existing Aged Care Gateway processes and functions. There are no
fundamental changes to the process administrators use to add or update a service
inventory for an outlet.
At present, information about aged care services provided by approved providers for
STRC is not publicly displayed on the My Aged Care service finder. My Aged Care
currently uses a static page to display STRC service information. The STRC service
details referred to in this guide are used by contact centre staff and assessors to
refer clients for service(s).
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How do I add an STRC service item to an outlet?
1. Navigate to the Outlet administration tile from the home page of the provider
portal.
From the Outlet administration page, select the name of the outlet on the 'Outlet
card' you want to add a service item to.
From the 'View outlet' page, select 'Add a service item'.
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2. Select ‘Flexible Aged Care Programme’ under programme and choose ‘Funded’
as the service item you are adding. STRC will display as an option.
How do I edit an STRC service item?
You are able to edit STRC service details in the same way as other service items.
1. Select ‘Edit’ to the right of the service item you wish to amend.
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The ‘Service details’ page will display. You can edit the service delivery area, identify
whether a service caters for diverse needs, upload promotional attachments and
enter a detailed description for the service item (as shown below). Select ‘Save’ to
save the service details.
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How do I add and edit a service sub-type?
1. You are able to add or remove a service sub-type by selecting ‘Add service
subtype’ within the service.
STRC allows providers to identify whether they offer STRC services in various
settings – identified in the Provider Portal as service sub-types.
When adding the service type STRC, the below service sub-types automatically
appear. You will only be able to add service sub-types if you have previously
removed them from the service.
The STRC service sub-types available include:



In Residential Facility
In Home/Community
In Home/Community and Residential Facility.
2. Select ‘Edit’ below the name of the service sub-type that you want to edit.
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3. Update information where required and select ‘Save changes’.
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For more information or support
Further information is available from the Department of Health website, on the
Information for service providers and Short-Term Restorative Care Programme
pages.
If you need additional technical support, please contact the My Aged Care service
provider and assessor helpline on 1800 836 799.
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