FREQUENTLY ASKED QUESTIONS
“WIN WEEKLY CASH BACK UP TO RM10,000 WHEN YOU SPEND WITH RHB CARDS”
1.
When is the campaign period?
The campaign period is from 1 May 2017 till 31 August 2017.
2.
Is this campaign applicable to all cards?
This campaign is applicable to all RHB Credit and Debit Cards, except RHB Platinum Business
Credit Cards.
3.
Who can participate?
All new and existing RHB Credit and Debit Card(s) (“RHB Cards”) cardmember issued by RHB
Bank Berhad /RHB Islamic Bank Berhad (“RHB”) is eligible to participate in the Campaign (“Eligible
Cardmembers”).
4.
Who are NOT eligible?
The following persons are NOT eligible to participate:
a. RHB Platinum Business Cardmembers
b. Permanent and/or contract employees of RHB Banking Group and their immediate family
members.
c. Representatives and/or agents (including advertising agencies, promotional agencies of
RHB and their immediate family members).
5.
How do I participate in this campaign?
No SMS registration required. To be eligible to participate in this Campaign, the Eligible
Cardmember is required to meet the campaign qualifying criteria (“Qualifying Criteria”) by
performing the following to be entitled for the campaign entries (“Campaign Entry(ies)”).
Campaign
Entry
Pay via Samsung
Pay
(applicable for
transaction made
on/after 8 May 2017)
Every minimum RM50 retail spend in a single receipt
([A]Local retail spend with PIN or VISA PayWave /
MasterCard PayPass or online purchases)
1
x2
Every minimum RM50 retail spend in a single receipt
([B]Overseas retail spend with PIN/Signature or online
purchases in foreign currency)
10
x2
Every newly approved Balance Transfer OR CashXcess
with minimum RM5,000 during the Campaign period
10
Every newly approved principal RHB credit card OR
principal RHB & supplementary credit card during the
Campaign period with minimum one (1) retail spend
with PIN
10
Change to new PIN-enabled Debit Card during the
campaign period
10
Qualifying Criteria
A. Local retail spend means all retail transactions transacted within Malaysia.
B. Overseas retail spend means all retail transactions transacted outside Malaysia.
FAQ | Win Weekly Cash Back up to RM10,000 When You Spend With RHB Cards”
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6.
What are the campaign prizes offered and how many winners for this campaign?
The weekly cash back prize (“Prize(s)”) including the number of winning Eligible Cardmembers
(“Winner(s)”) are as per table below:
Participating
Week(s)
Eligible
Transaction
Period
From
To
(2017)
(2017)
1
01-May 08-May
2
9-May
16-May
3
17-May 24-May
4
25-May 31-May
5
01-Jun 07-Jun
6
08-Jun 15-Jun
7
16-Jun 23-Jun
8
24-Jun 30-Jun
9
01-Jul
08-Jul
10
09-Jul
16-Jul
11
17-Jul
24-Jul
12
25-Jul
31-Jul
13
01-Aug 08-Aug
14
09-Aug 16-Aug
15
17-Aug 24-Aug
16
25-Aug 31-Aug
Total Winners per Category
Grand Total Winners for this
Campaign
Category
Weekly
Grand Prize
Weekly
Special Prize
Weekly
Consolation
Special Prize
Weekly
Consolation
Prize
RM10,000
cash back x
1 winner
each week
RM1,000
cash back x
10 winners
each week
RM100
cash back x
100 winners
each week
RM10
cash back x
1,000 winners
each week
16
160
1,600
16,000
17,776
7. Do I need to opt in for any overseas or online transaction via my RHB Cards?
I.
For RHB Credit Card, there is no need for opt in.
II.
For Debit Card, you would need to opt in via RHB Customer Care Centre or via any RHB
ATM’s prior to you using for card for overseas transactions.
8. How many entries am I entitled for if I spend RM100 (pay via signature-based) and RM60
(pay via PIN) in 2 receipts assuming for local transactions?
You are entitled for one (1) entry as below table:
No
1
2
Transaction
Date
Transaction
Type
2 May 2017
Local Spend
(Signature-based
purchase
transaction)
3 May 2017
Overseas Spend
(PIN-based
purchase
transaction)
Spend
Amount in
single receipt
Campaign
Entry
Remark
RM100
Nil
Signaturebased
purchase
transactions
not eligible.
RM60
1
FAQ | Win Weekly Cash Back up to RM10,000 When You Spend With RHB Cards”
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9. How many entries am I entitled for if I spend RM100 (pay via signature-based), RM100 (pay
via PIN) and RM50 (pay via Samsung Pay) in 3 receipts assuming for overseas transactions?
You are entitled for forty (40) entries as below table:
No
1
2
3
Transaction
Date
Transaction
Type
Spend
Amount in
single receipt
Campaign
Entry
5 May 2017
Overseas Spend
(Signature-based
purchase
transaction)
RM100
(in foreign
currency
equivalent)
10
7 May 2017
Online Spend
RM100
(in foreign
currency
equivalent)
10
8 May 2017
Overseas Spend
(pay via
Samsung Pay)
RM50
(in foreign
currency
equivalent)
10 entries x 2=
20
Remark
2 x entries for
pay via
Samsung
Pay
10. How to create the 6-digit PIN?
There are 3 options available:Option 1: RHB ATM
 Change the default PIN which you received in the PIN Mailer to your own personal secured
6-Digit PIN.
Option 2: RHB Internet Banking (RHB Now)
 Login https: //logon.rhb.com.my/
Option 3: RHB Phone Banking
 Dial 03-9206 8118
11. I’m still holding an old debit card without MyDebit logo, how to replace to a new PIN-enabled
debit card?
You can visit your nearest RHB Branch to change to new PIN-enabled debit card at no cost.
12. What if merchant never requested to enter the 6-digit PIN / VISA PayWave / MasterCard
PayPass for my retail purchase by using my PIN-enabled RHB Card?
You may request the merchant to authorize your retail purchase transaction by entering the 6-digit
PIN or by using the VISA PayWave / MasterCard PayPass prior to the payment.
13. Will the Campaign Entries earned weekly be carried forward to the following participating
week’s draw?
No, Campaign Entries earned weekly are not carried forward to the following participating week’s
draw.
FAQ | Win Weekly Cash Back up to RM10,000 When You Spend With RHB Cards”
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14. Are the cumulative spend separated between principal and supplementary cards?
No. The supplementary Cardmember’s qualified spend will be combined together with the principal
Cardmember’s qualified spend during this Campaign period in determining whether the principal
Cardmember satisfies the Qualifying Criteria. Therefore, only the principal Cardmember will be in
the running to get the Cash Back.
15. Is the cumulative spend separated between RHB Credit and RHB Debit cards?
No, as the cumulative spend is via the Customer’s RHB Credit or RHB Debit Card.
Example:
Scenarios
Principal
Credit
Card
Cardmember A
●
Supplementary
Credit card
Campaign
Entries
Prize crediting
to
●
Combined
spending
Debit Card
spending
Combined
spending
Combined
spending
Principal Credit
Card
Principal Debit
Card
Principal Credit
Card
Principal Credit
Card
●
Cardmember B
Cardmember C
Principal
Debit
Card
●
●
●
Cardmember D
16. How many times can I win during the entire Campaign Period?
Each Eligible Cardmember is entitled to win only one (1) Weekly Grand Prize or one (1) Weekly
Special Prize and/or one (1) Weekly Special Consolation Prize or one (1) Weekly Consolation Prize
throughout the entire Campaign Period.
Prize Category
Maximum prize per
Eligible Cardmember
throughout the entire
Campaign Period
Weekly
Grand Prize
Weekly
Special
Prize
One (1) prize from above
categories
Weekly
Special
Consolation
Prize
Weekly
Consolation
Prize
One (1) prize from above
categories
17. How is the winner being selected?
Step 1: Based on the Campaign Entries earned weekly, Eligible Cardmembers will be shortlisted
by RHB’s computerized random selection system (“Shortlisted Participants”)
Step 2: The Shortlisted Participants will receive a Short Message Service (SMS) from RHB at any
time from 9.00am – 6.00pm; from Monday to Friday, containing one (1) question and instructions
to reply, at their latest hand phone numbers furnished to RHB and as maintain in RHB’s records.
Step 3: Shortlisted Participants who responded via SMS with the correct answer and in the fastest
time and correct format as instructed in the SMS sent by RHB in the respective Participating Week
will be declared as the Prize Winners.
FAQ | Win Weekly Cash Back up to RM10,000 When You Spend With RHB Cards”
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18. If I responded to RHB via SMS during the winner selection, is RHB paying for my SMS cost?
RHB is not liable for any telco charges, roaming or phone charges which is to be borne by the
Shortlisted Participant, whether in or outside Malaysia.
19. If I am announced as one of the winners, how do I receive my Prize?
Announcement of Winners will be made on RHB Website at www.rhbgroup.com.my (“RHB’s
Website”) and via SMS within three (3) to four (4) weeks from the date of the relevant winner
selection process and the determination of the weekly Prize Winners.
20. Will I be called if I’m a supplementary cardmember?
No. The calls will be made only to the Principal RHB Cardmembers for both Credit and Debit
Cards.
21. When will the Prize be credited into my account?
All prizes will be credited into the Winners’ principal RHB Credit or Debit Card account which was
last opened with RHB within (8) weeks from the date of the relevant selection process and the
determination of the weekly Prize Winners. In the event, Winner holding both principal RHB Credit
and Debit Card, prizes will be credited into the Winners’ principal RHB Credit Card account.
22. What if I cancel my card during the Campaign Period?
If at any time during the Campaign Period any Cardmember cancel the Credit or Debit Card or
closes the account for any reason, his/her participation in the campaign becomes null and void with
immediate effect.
23. What if I have won and I cancel my RHB Credit Card after I have received the Prize?
In the event any of the winners cancel their RHB Card(s) or cancel the transactions and request for
a refund within six (6) months from the transactions date, the winner shall be charged with the full
cost of the Prize(s).
24. Can I exchange the Prize for cash or other products?
No. All Prizes are non-refundable and non-exchangeable for cash or kind whether in part or in full.
<END>
FAQ | Win Weekly Cash Back up to RM10,000 When You Spend With RHB Cards”
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