SECOND SCREEN LIVE GUIDE
PART II : Troubleshooting the Show
July 22, 2013
SSL Training Video/ Little Mermaid SSL Guide
Thank you for participating in the first time ever release of The Little Mermaid Second
Screen Live. Second Screen Live is a new interactive experience where particular
shows are booked for audience members with iPads, in order to experience The Little
Mermaid in a new interactive way. Second Screen Live will provide the public with a
social, competitive and collaborative experience.
Consumers can download The Little Mermaid Second Screen Live App from the iTunes
store (it’s free). At this time the app must be downloaded before arriving at the
movie theater to watch the show. Once it is started, the app continuously listens to
the surrounding environment and automatically syncs with the film and starts the
interactive experience when it detects the audio fingerprint of the movie. At this time
the app can only be used on an iPad (iOS 5 or higher). On future titles we hope to
support Android devices, iPhones and other devices.
Individual audience members play individually and as teams. Each user’s activity is
scored, and the scores of all the users in a hall are tallied, and top scores are flashed on
all participants’ screens. So, you will have a winner (or a tie for first place) at every
show.
Before you begin troubleshooting the show, please make sure you have read and
followed all setup instructions included in:
Second Screen Live Guide – PART 1 : Before the Opening – WiFi Array Set-Up
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Customer Support
The DCP and KDM operate just like a regular movie. The iPads sync
automatically to the audio from the movie. Unfortunately, we only support iPads
or iPad minis with iOS version 5.0 or higher.
THE APP MUST BE DOWNLOADED BY CUSTOMERS
BEFORE THEY GET TO THE THEATER.
The app can be downloaded from the iTunes App store. Just search for:
“Little Mermaid Second Screen Live”.
If someone has a problem with their iPad:
Are you connected?
If an audience member can’t connect, they need to open the Wi-Fi setting on their iPad
and connect to “sslive1”. If they do not have the app, they will need to go to the
nearest Wi-Fi access location or 3G access point and download app in the iTunes store.
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For the Customer
To connect to Second Screen Live in the iPad or iPad-mini:
[Open up settings, make sure Wi-Fi is on, and select “sslive1” from the available
options]
[Turn brightness all the way up, and turn off multi-tasking gesturing. Make sure your
volume is turned all the way up as well]
[Start the app and press Set-up]
[That's it, Ariel will take it from there!]
At the end of the movie, all the iPads will show the top five scorers along with the user’s
own score. So the person who has the #1 score can prove it in order to receive their
prize by showing their iPad which will have their individual score and name matching in
the top five list.
Questions? Call the Deluxe Digital Cinema Hotline: 1-877-272-3870
Thank you so much for being part of the Disney family and helping us share this
amazing experience with our audiences!
Exhibitor FAQs
The Experience relies on a standard DCP (instructions included), a Wi-Fi Array, and the
guest’s iPad with the Little Mermaid Second Screen Live App installed.
The user need only connect to the Wi-Fi Array named sslive1 within the
auditorium. They will be taken through the setup when the film starts.
sslive1 does not connect to the Internet, so the guests will need to install the app
prior to arriving. The app will sync to the experience through audio recognition.
If their device is defective and does not connect to the Wi-Fi Array, they can still
participate in the experience - their score may be inconsistent with the rest of the
group. All the games and activities will behave normally with or without Wi-Fi
connection.
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For Theater Staff
In General: The user will be taken through the setup steps when the film starts.
However, there are some questions that guests may ask the exhibition staff. The list
below outlines instructions for all use-cases that can occur within Second Screen Live.
The Quick setup steps can be performed in about 30 seconds with correctly trained
staff.
Quick Setup Steps:
1. Press the power button if iPad screen is off.
2. Slide the button on the lower section to unlock the home screen.
3. If the iPad asks for a password, have the guest enter their password in.
Do not ask them for their password.
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4. Swipe left to right on the screen until the keyboard pops up.
Type: mer
Make sure The Little Mermaid SSL app is present in the list (actual
name will change)
Type : set
Tap settings from the list
On the left most panel
Turn Airplane Mode off
Tap Wi-Fi
Set to on
Tap sslive1 (in the auditorium)
Tap Brightness & Wallpaper
Set brightness to full on
Set Multi-tasking Gestures to off
Tap the home button
Swipe left to right until the keyboard appears
Type: mer
Tap the Mermaid App icon/return the iPad to guest
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GENERAL FAQ
Guest has non Apple (Android, Windows, BlackBerry) device
•
The Guest will need an Apple iPad with iOS version 5 or later to fully participate
in the SSL experience. They are welcome to watch along with the other
attendees.
Guest arrives at theater without iPad
•
The Guest needs an iPad with iOS version 5 or later to participate in the full SSL
experience. They are welcome to watch along with the other attendees.
Guest arrives at theater without App
•
Download App from nearest Wi-Fi hotspot location
iPad iOS is older than version 5
•
•
The Guest will need to upgrade to version 5 or later to participate in the full SSL
experience.
iOS versions prior to 5 are not supported
App will not sync with movie
•
•
May be caused by defective mic (1 out of 1,500 iPads can have this issue).
Attempt to sync with external mic
o Insert mic connector (4 pin 3.5mm) into the headphone jack
o Start App, and sync with the film
o If the App will not sync with external mic, the guest should seek repairs
Guest navigates out of App
•
•
•
Bring App back to foreground
Tap ‘Start’
(no need to restart)
Guest quits App
•
Restart App, and press start
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Guest deletes App
•
•
Download App from nearest Wi-Fi hotspot location
Start App, setup, and sync
iPad is in Airplane Mode [does not update score]
•
•
•
•
Turn Airplane Mode off
Tap on the Settings icon on the iPad
The first option on the left is Airplane Mode
Slide toggle to OFF
App crashes during movie
•
•
•
Hold down the Power and Home buttons at the same time for close to 10
seconds.
Ignore the Slide to Power Off bar across the top of the screen when it appears
and just keep holding the two buttons until you see the iPad screen go black and
then see the Apple logo on the screen as it restarts.
If crash persists, the guest will need to reinstall app from nearest Wi-Fi hotspot
iPad complains there is not enough available storage to download App
•
•
•
Tap on the Settings icon on the iPad.
Select ‘General’ followed by ‘Usage’
The Guest should select items to ‘Delete’
App fails to launch when selected
•
•
•
•
•
Restart iPad
Press and hold the Sleep/Wake button
Slide the "slide to power off" slider
Press and hold the Sleep/Wake button until the Apple logo appears
If App still will not launch, delete App, reinstall app from nearest Wi-Fi hotspot
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iPad is dark and will not respond
•
•
Battery may be completely drained
o Connecting the device to an AC Charger may allow for restart
Device may be damaged
o The Guest should seek repairs or warrantee fulfillment
iPad screen is cracked
•
App may exhibit inconsistent interactive behavior. The Guest should seek repairs
or warrantee fulfillment.
Prizes
Theater staff will be provided with gifts so at each show the person with the highest
score can be given a prize. The prizes will be delivered to the theater ahead of the first
show.
At the end of the movie, all the participating iPads will show the top five scores. So, the
person who has the highest score can prove it by showing their iPad to theater staff.
The iPad will have the individual’s score and name matching in the top five list.
If you have any questions, please contact Deluxe Digital Cinema. Follow the prompts
for Second Screen Live.
Deluxe Hotline: 1-877-272-3870
Thank you so much for being a part of the Disney family and sharing this amazing
experience with our audiences.
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