Document Number:
VM0003
COPY No.: 0
15th October 2001
Page 1 of 16
Company name removed
AS/NZS ISO 9001:2000
EMPLOYEE INDUCTION MANUAL
Reviewed By:
Name
QUALITY SYSTEMS MANAGER
Approved By:
Name
MANAGING DIRECTOR
Employee Induction Manual
VM0003
TABLE OF CONTENTS
TABLE OF CONTENTS ..................................................................................................................... 2
EXECUTIVE STATEMENT .............................................................................................................. 3
INTRODUCTION ............................................................................................................................... 4
SCOPE: ............................................................................................................................................ 4
PURPOSE: ....................................................................................................................................... 4
MANUAL CONTROL: ................................................................................................................... 4
IMPLEMENTATION: ..................................................................................................................... 4
STRUCTURE: ................................................................................................................................. 4
ISSUE STATUS: ............................................................................................................................. 4
OPERATING PRINCIPLES................................................................................................................ 5
1. ADMINISTRATIVE DETAILS .................................................................................................. 6
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Employment Declaration ......................................................................................................... 6

Pay Disbursement Advice ........................................................................................................ 6

Superannuation Application .................................................................................................... 6

New Employee Induction Checklist.......................................................................................... 6

New Employee Orientation & Training Checklist ................................................................... 6
2. THE ORGANISATION ............................................................................................................... 7
Background ...................................................................................................................................... 7
Organisational Structure .................................................................................................................. 8
Organisational Policies .................................................................................................................... 8
3. CONDITIONS OF EMPLOYMENT .......................................................................................... 9
Position Description ......................................................................................................................... 9
Payment Details ............................................................................................................................... 9
Leave ................................................................................................................................................ 9
Conflict Of Interest .......................................................................................................................... 9
Duty Of Care .................................................................................................................................... 9
Confidentiality ................................................................................................................................. 9
4. BENEFITS ................................................................................................................................. 11
Superannuation............................................................................................................................... 11
Training & Development ............................................................................................................... 11
Use Of Vehicles ............................................................................................................................. 11
5. QUALITY PROGRAM ............................................................................................................. 12
Responsibilities .............................................................................................................................. 12
Business System Documentation ................................................................................................... 12
Audit Program ................................................................................................................................ 14
Action Requests ............................................................................................................................. 14
6. HEALTH AND SAFETY .......................................................................................................... 16
Responsibilities .............................................................................................................................. 16
Incident And Hazard Reporting And Prevention ........................................................................... 16
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EXECUTIVE STATEMENT
I would like to introduce you to Company name (COMPANY NAME) and our Business Systems
philosophy. .
COMPANY NAME’s focus is to better meet our customers' needs. For this, we have positioned
our business specifically to offer clients the benefit of a wide range of professional services and
related products.
Principally Company name provide consulting and development services in Mechanical Systems
servicing the Building, Infrastructure, Power, Process, Oil, Gas, Automotive, Transportation,
Mining, Defence and Aerospace industries.
Professional services provided by COMPANY NAME include:
 Machine condition monitoring and failure investigation;
 Acoustic design, modelling, occupational & noise measurement & contouring & noise quieting;
 Systems integration and trials;
 Mechanical Dynamics and Vibro-acoustics;
 Data acquisition and signal processing;
 Wind tunnel modelling and testing;
 NATA Accredited Laboratory and testing services; and
 Systems Engineering products and services.
Testing devices, monitoring devices and Computer Aided Engineering software products provided
by COMPANY NAME include:
 Advanced Computer Aided Engineering software products (AutoSEA; Virtual Acoustic
Prototyper; RESOUND) in use across 350 of the world’s largest product companies;
 Automated vehicle brake testers and windscreen light testers;
 Bambino, a bearing condition monitoring and fault classification instrument (AusIndustry
Award Winner, 1999).
With these services and products, we provide a competitive advantage for our clients through our
service delivery in a quality environment. We commit ourselves by listening to our customers,
understanding their needs and matching our solutions specifically to their needs. Continually
improving our customer service is a high priority. Our goal is to make this a reality through the
diligent application of standardised Business Systems.
COMPANY NAME recognise that our people are our most important asset. We actively develop
and train our people to improve their skills and personal performance. We encourage excellence in
effort and reward achievements.
Our aim is to exceed our customers' expectations in our core business. We take pride in the history
of achievements of our people in providing quality services for all past customers and look forward
to extending these achievements to our future clients.
Managing Director
15 October 2001
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INTRODUCTION
SCOPE:
The employee induction manual is applicable to all new employees of Company name (COMPANY
NAME).
PURPOSE:
This manual has been prepared and issued to provide new employees with a sound foundation in
COMPANY NAME policies and practices and a smooth employment transition.
MANUAL CONTROL:
Revisions to this manual will be authorized by the Managing Director or the Quality Manager. The
content will be periodically updated as required to reflect changes in company operations.
IMPLEMENTATION:
All Managers are responsible for ensuring effective implementation in accordance with Procedure
VP 6002 New Employee Induction.
STRUCTURE:
This manual is intended to augment VM0001 Business Systems Manual and associated
documentation, to ensure new employees can quickly become effective and efficient contributors.
ISSUE STATUS:
The issue status of this manual is provided in the Business System Document Registers in VM0001
Business Systems Manual.
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OPERATING PRINCIPLES
Our people will apply the following principles in their dealings with our
Customers, Suppliers, Contractors, the community and ourselves.
We will:

Adopt an active approach to achieving client expectations;

Consult continuously with customers regarding their needs;

Adopt best practices and quality principles in client and employee
relations;

Achieve value for money for the client;

Resolve conflicting interpretations through consultation and negotiation;

Deal fairly with suppliers in cooperative partnership;

Provide effective leadership for our people;

Apply relevant service, engineering, technical, and management
standards;

Promote good health and working safety;

Promote teamwork while respecting the individual; and

Practice as a good corporate and community citizen.
Managing Director
15 October 2001
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1. ADMINISTRATIVE DETAILS
A set of forms has been supplied for new employees to complete, as appropriate to their
needs. These forms include:
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
Employment Declaration
This form is to be completed as per the instructions provided by the Australian
Taxation Office which accompany the form, and forwarded to the Adelaide
Office administration section for recording and on-forwarding to the Pay Office
in Melbourne.

Pay Disbursement Advice
This form (VF6002.C) allows your nett wages to be deposited in the account &
bank of your choice. It also allows COMPANY NAME to deduct wages and
deposit them elsewhere on your behalf.

Superannuation Application
This enables COMPANY NAME to pay a percentage of your wage as an
employer contribution. Employee contributions are solely dependant on the
employee. The fund may be nominated by the employee or selected by
COMPANY NAME, at the employee’s discretion. Superannuation is paid
annually, unless other arrangements are negotiated.

New Employee Induction Checklist
This form (VF6002.A) allows COMPANY NAME and employees to ensure all
facets of the induction program are explained and understood.

New Employee Orientation & Training Checklist
This form (VF6002.A) allows COMPANY NAME and employees to ensure all
facets of the induction program are explained and understood, and ensures
employees have a basic grounding in local workplace practices and
arrangements.
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2. THE ORGANISATION
Background
Company name Ltd (COMPANY NAME) is a wholly Australian-owned unlisted public
company of professional engineers and scientists. The company was founded in 1973 and is
one of the leading acoustic and vibration consultancy companies in Australia and South East
Asia, employing approximately 100 staff with most involved in environmental engineering
& product development with specialities in acoustics, noise & vibration, improving building
designs, emissions testing, product assurance and efficiency improvement. Turnover
exceeds A$12 million per annum, of which around 10 percent are derived from overseas.
Principally Company name provide consulting and development services in Mechanical
Systems servicing the Building, Construction, Infrastructure, Power, Process, Petrochemical
Automotive & Transportation, Mining and Defence/Aerospace industries.
Initial activities were directed at the fields of noise and vibration, particularly in the heavy
industrial, mining, transport, marine and offshore industries. On the vibration/dynamics
side, these areas have broadened to encompass structural dynamics including finite element
modelling, fatigue analysis, field measurement studies of dynamic loads and structural
modifications.
The acoustic area broadened to include Underwater Acoustics, Signal Processing,
Electronics and Software Development.
State-of-the-art computing, software and
instrumentation facilities are maintained to provide cost effective services to clients. With
increasing depth of company experience, COMPANY NAME is now involved in a greater
proportion of system level projects and also manufactures, supports and distributes several
of its own products.
Currently the main sources of revenue are derived from:
 Machine condition monitoring and failure investigation;
 Acoustic design, modelling, occupational and noise measurement and contouring
and noise quieting;
 Systems integration and trials;
 Mechanical Dynamics and Vibro-acoustics;
 Data acquisition and signal processing;
 Wind tunnel modelling and testing;
 Laboratory and testing services where Company name has 5 NATA accreditations
covering acoustic & vibration measurement (2), engineering materials testing
(including plumbing products), electrical appliances and components and mechanical
testing;
 Systems Engineering products and services such as RAAF aircraft dynamics and
drag reduction, FedSat development and integration and RailBAM; and
 Testing devices, monitoring devices and Computer Aided Engineering software
products.
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Organisational Structure
The current organisational chart for COMPANY NAME is included in VM0001 Business
Systems Manual, which is the primary document for COMPANY NAME’s business
systems.
COMPANY NAME has it’s headquarters in Melbourne, with other Australian offices
located in Sydney, Brisbane, Hunter Valley, Adelaide and Perth.
Organisational Policies
The COMPANY NAME organisational policies and procedures are provided via access to
the COMPANY NAME Business Systems. Access is both hard copy and electronic.
All staff should obtain and maintain a shortcut on their computer desktop which allows them
access to the business systems index.
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3. CONDITIONS OF EMPLOYMENT
Position Description
Your Position Description is provided at the time of offering the position to you, or can be
accessed electronically via the business systems index.
Your Position Description outlines your responsibilities, authorities, objectives, lines of
communication and key performance criteria.
Payment Details
Pay periods are monthly. Pay advice slips are provided following the end of the pay period.
Pay normally appears in the account/s nominated by you on the next working day following
the 8th day of the month.
Leave
Annual Leave:
4 weeks per year.
Sick Leave:
As per employment agreement. you must give notice of at least 1
hour before scheduled commencement of duty.
Public Holidays:
As detailed in the Ambulance Service (or relevant) Award.
Conflict Of Interest
Each employee is required to:




Serve COMPANY NAME faithfully and diligently exercise all due care;
Act at all times in COMPANY NAME’s best interest;
Refrain from acting or from being seen to act, in conflict with COMPANY NAME’s
best interest; &
Use his/her best endeavours to protect and promote COMPANY NAME’s reputation.
An employee shall obtain written endorsement of COMPANY NAME prior to engaging in
other employment or business which does, or may give rise to, a conflict of interest or which
may be detrimental to COMPANY NAME or to the employee’s ability to perform his/her
work for COMPANY NAME.
An employee shall not disclose any confidential or personal information relating to
COMPANY NAME, its’ staff or its’ customers to any unauthorised person except where
required to do so by law or otherwise with the written permission of COMPANY NAME.
Duty Of Care
A ‘duty of care’ is an obligation, recognised by law, to conform to a particular standard of
conduct, for the protection of others against unreasonable risks. A breach of the ‘duty of
care’ may result in an action for negligence being taken against the individual and/or their
employer. An employer may take disciplinary action against an employee who fails in their
‘duty of care’.
Confidentiality
You have a legal and ethical duty of confidentiality to COMPANY NAME and its’
customers. You are prohibited to disclose to a third person, personal identifiable material.
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This obligation continues after you leave the employment of COMPANY NAME.
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4. BENEFITS
Superannuation
The Service’s superannuation body is Norwich, however you can nominate a fund of your
choice. The rate of employer contribution is governed by the Commonwealth and individual
employment agreements. Employee contributions are not compulsory. Contact the Pay
Officer for more information.
Training & Development
All full-time staff are eligible to apply for consideration for assistance to cover the cost of
registration, transport and accommodation, where appropriate, for short course and tertiary
studies. The objectives and assistance guidelines are provided in COMPANY NAME
Procedures.
Use Of Vehicles
Company vehicles are only to be driven by, or under the direction of, employees of
COMPANY NAME. Conditions of use of vehicles are described in COMPANY NAME
Procedures.
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5. QUALITY PROGRAM
Responsibilities
Employee
All employees are responsible for the quality of work they carry out, and for ensuring:





That the need for additional procedures, instructions or training is identified and brought
to the attention of their supervisor or manager;
That when assigned to a task, they confirm that they are qualified and experienced in
their technical discipline and can perform their assigned duties in a satisfactory and safe
manner;
That they are familiar with procedures and instructions applying to their tasks;
Adherence to Occupational Health and Safety procedures required by statutory
regulations and COMPANY NAME Policy; and
That they strive for excellence in their tasking and participate willingly in the
improvement of business systems.
Personnel under training, including new employees, must work under direct supervision
until their supervisor or manager is satisfied that the required skill and competency level
is attained.
Manager And Supervisor
All managers and supervisors are responsible for the quality of work carried out by
personnel within their respective areas of responsibility and for ensuring that:




All their employees have ready access to, and familiarity with, the relevant procedures,
instructions and other workmanship standards;
Personnel assigned to a task are qualified and experienced in their technical discipline
and have the tools and materials necessary to perform the duties of their position in a
satisfactory and safe manner;
The administration of business systems activities that apply to their area of
responsibility; and
For ensuring adherence to Occupational Health and Safety procedures in accordance
with statutory regulations and COMPANY NAME Policy.
Business System Documentation
The business system documentation provides a clear picture of the breakdown of the sources
and information that collectively describe what the system is intended to achieve, how it
works, what is to be produced, by whom and when.
This system consists of five tiers of documentation.





The Business Systems Manual
Other COMPANY NAME Manuals
COMPANY NAME Procedures
Local Instructions
Forms and Records
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The Business Systems Manual (VM0001)
The Business Systems Manual defines the organization, its policies and objectives, and
outlines the directives that apply throughout COMPANY NAME. The Business Systems
Manual references the procedures that have been established for the operations of
COMPANY NAME and to comply with the International and Australian quality standard
ISO 9001.
Other Company name Manuals (VM0002-)
The Business Systems Manual references other manuals which support arrangements
intended to comply with ISO 9001, ISO 17025, COMPANY NAME and customer
requirements.
They include:
 Company name Forms Manual
 Induction Manual
 Position Description Manual
 Melbourne Laboratory Manual
 Façade & Window Testing Manual
 Adelaide Laboratory Manual
 Facility Engineering Management Plan (For The RAAF)
COMPANY NAME Procedures (VP)
The COMPANY NAME procedures establish the purpose, scope, responsibilities and
procedural activities to satisfy the requirements of ISO 9001, as they apply to COMPANY
NAME, and to provide the standardized methodology of work practices and define the
necessary requirements for systems of work within COMPANY NAME.
Procedures are numbered to provide for traceability.
The Business Systems Manual and COMPANY NAME Procedures are controlled and
distributed by the Quality Systems Manager.
Local Instructions (LI)
LIs establish the benchmark or base-line for performance of all tasks that necessitate the
documenting of specific local Office requirements.
Local Instructions apply to a single Office only, and provide information that is specific and
peculiar to that Office. The contents of LI’s must not conflict with the requirements of a
COMPANY NAME Manual or COMPANY NAME Procedure.
Identification and numbering of Local Instructions is defined in VP1001. They are identified
with the prefix LI, are numbered from 0001 for each Office, and have a suffix that
corresponds to the code used at airports. (e.g. BNE = Brisbane)
LIs must be registered with, controlled and distributed by, the Quality Systems Manager.
Forms and Records
Forms are a means to record data, and records provide the objective evidence needed to
prove that we did what the procedure/instruction/etc prescribed the process to be. Normally
only those forms listed in the COMPANY NAME Forms Manual, Local Forms (LFs) listed
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in the Local Manual are to be used. Templates will be controlled as VFs or LFs wherever
feasible.
New Documentation
During implementation of the COMPANY NAME Business Systems, procedures,
instructions and forms need to be developed, reviewed, approved, registered, distributed and
controlled.
Proposal for new documents must be submitted to the Quality Systems Manager for these
processes to take place.
Changes To Documentation
Any document that forms part of the COMPANY NAME Business Systems can only be
altered by lodging a DRAFT copy of the “marked-up” document with the Quality Systems
Manager. Review and approval of changed documents will be by the original positions
where feasible.
External Documents
All external documents used as guidance for the performance of COMPANY NAME
activities (Acts, Regulations, Australian Standards, etc.) must be registered to ensure that the
current information is available in all work areas where it is required.
Maintaining the currency, and the list of controlled holders, of the document is the
responsibility of the admin staff at each COMPANY NAME Office.
Audit Program
To ensure the continued integrity and effectiveness of COMPANY NAME’s quality policy
and associated Business Systems, COMPANY NAME is implementing an audit programme
designed to measure and report on the overall state of compliance.
When a company first sets up its management system the initial work to be done is
concentrated on the reduction of the “gap” between the current situation in-company and the
requirements of the documented system and ISO 9001.
The three main reasons for this are:
 The lack of maturity in the management of the system;
 The tendency to act rather than document; and
 The limited amount of available resources.
Internal audits are the main source of documentation of these gaps, so that positive action
can be taken to close the gap and avoid it re-opening in the future. The on-going audit
programme monitors activities to ensure that no gaps exist (compliance). All auditing
activities are reviewed by management.
Action Requests
As part of the Business Systems COMPANY NAME has put in place a reporting system
encouraging all employees to document those occasions when someone identifies the
opportunity to:


Improve the services provided;
Correct a service that does not meet procedural requirements;
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


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Identify the need for additional procedures to be documented to ensure that a recognized
and acceptable standard of service is provided uniformly across the organisation;
Identify additional training requirements necessary to achieve quality service; or
Provide innovative services to our customers.
These opportunities should be documented on a VF1003.A Action Request, and are
processed in accordance with VP1003 Action Requests.
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6. HEALTH AND SAFETY
Responsibilities
All employees shall co-operate in realising COMPANY NAME’s health and safety
objectives and the creation of a safe work environment and shall:
 Take all reasonably practicable steps for their own health and safety, and of others who
may be affected by their actions at work;
 Comply with the safety procedures and directions, making suggestions on where
improvements can be made;
 Not willfully interfere with or misuse items or facilities provided in the interests of
health, safety and welfare of other employees;
 In accordance with procedures for accident and incident reporting, report potential and
actual hazards to their respective supervisor for his or her prompt action;
 Participate in establishing designated work groups at their local level;
 Nominate representatives for selection or election by nominated work groups as
members of health and safety committees or working parties to investigate health and
safety matters, and
 Conform to all instructions issued for personal protection and the safety of others.
Incident And Hazard Reporting And Prevention
Any accident or incident that involves an employee, or property, of COMPANY NAME
shall be recorded on a VF1003.A Action Request.
Where an accident involves a fatality, an injury which requires hospitalisation, serious
damage to property or equipment, or the potential for this to occur, the
General/State/Operations Manager must be contacted immediately.
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