XTRACTION
A Solution For LANDESK Customers, and More!
Ben Hall
Pre-Sales Technical Manager
What is Xtraction?
 SOLUTION, not a product
 LANDESK solution to IT reporting and real-time
dashboards
 Solution for consolidating multiple data sources and
presenting information in desired format
 Simple solution for a long standing challenge
Reporting is a broad term
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Real-time dashboards for status
Reports for historical, trend, planning
Data interaction for Analysis
Business Intelligence (BI), important to me or my business
Executive Scoreboards
 Service, cost, outage, impact
 *Notification and alerting
 Activities across multiple systems
 Email
Consolidating data into single views
 Obvious value…
 Real-time, immediate access to information
 Removes dependence to always access native
application interfaces
 Improve insight, remove specialist knowledge
 Xtraction starts to become the trusted source
Reporting Considerations
 Operational level volumes
 How many P1’s, Assigned to my Group
 Trends
 Are we decreasing, static, increasing
 Traditional reports
 Selective to manager, business
 Views into scheduled activity
 Workload planning, process improvement, strategic
 Operational performance
 Are we delivering, getting better, worse (internal and external)
 Service and executive views
 Impact, outage, capacity, cost
Consolidating multiple data sources and presenting information in desired format
Xtraction – Extensible Access to Data
Reporting
Data Sources
Analytics
LANDESK applications
Management
Other vendor applications
Sales
XTRACTION
Marketing
Easy to use interface,
allowing anyone to access
the data they require.
Audit
Custom / Databases
Xtraction – Extensible Access to Data
ManageSoft
BMC
Marval SolarWinds
Cherwell
Alemba HP
CA
MS Active Directory
Jira
Cisco
Avaya
Data Sources
LANDESK applications
LANDESK
AMI
SCCM
App-V
ServiceNow HEAT
Other vendor applications
XTRACTION
Cargowise
MS Service Manager
Easy to use interface,
allowing anyone to access
the data they require.
Custom / Databases
The value and lifecycle
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Produce – design with drag-and-drop, dynamic date filters
Share – save to shared folders, can be secured
Consume – view, interact, export
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Interact – interaction for drill-down to records, access native applications from records
Analyze – interact
Explore – interact, filter
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Capture – export
Modify – enhance and improve what has already been built
Expand – connect to additional data sources
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A constant challenge – make it a lot easier
ITIL
 Xtraction helps maturity
 Simply, if you know what
is happening, you can
manage it and review or
apply change to try avert
reoccurrence
 You can’t manage what
you don’t measure
Get comfortable talking about the following screen shots
 Save them to your laptop or iPad for quick discussion
 They are all built with drag-and-drop
 Other than the executive dashboard, they were all built in
a few minutes
 The flow is to talk about dashboards and reports that
show data for real-time, historical, look forward, and from
multiple data sources
Real-Time
Historical / Trend
Forward Looking / Scheduled
Multiple data sources
Executive Dashboard
A traditional Report (Document)
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Built the same way as a dashboard
Can be manually exported or scheduled
Can be delivered via email
Allows pro-active delivery of information
Can be formatted with a pre-built template
Pricing and licensing, what are the components?
 Perpetual purchase and subscription is available
 Xtraction Enterprise Server
 Easily installed
 Very stable
 Customers can build their own adapters
 Concurrent users
 Any number of users can be purchased
 Adapter list for purchase ->
 LDSD and LDMS adapters are always included
 Professional Services is light (1 adapter ~ 3-4 days)
 Install, configuration, education
 Can be packaged according to requirements
What do TUM/SUM customers receive?
 Xtraction standard server
 Cannot build new adapters
 LD Service Desk and LDMS adapters
 2 concurrent users
 Can purchase more adapters and users
 Can purchase upgrade to Enterprise Server
Customer
References
“A particular set of reports had
taken us 6 months to produce with
an historical type reporting tool.
We built them all in one morning
with Xtraction.”
Tony Testa, Enterprise Management Practice
Lead (Century Link)
Deliverables + Benefits
 Designed with end-user, self-service approach in mind
 Out-of-box adapters, contextual connectors
 60% Reduced process and design time
 Drag-and-drop from component lists, No coding or database
knowledge required
 30% Increase in ITSM effectiveness
 Access to more data, provide for better business decision making
 Easily installed
 Can be packaged according to requirements
Deliverables + Benefits
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Xtraction = Status, Analysis, Reporting
Provides an easy to use, real-world centric solution to gathering data
(multiple sources) and displaying measures and metrics
Designed as and enables a “self-service” experience
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Drag-and-drop
Selection and drop-down lists
Point-and-click
Out-of-box adapters reduce dependence upon IT reporting staff
Lower cost of process, increased productivity & efficiency
Improves a company’s service management capability
Greater access to quantitative and qualitative data
Xtraction
A Solution For LANDESK Customers, and More!