Intuity Audix Map 40P 4.4.5
24 Channels
9000 voicemail accounts
60 hours of Speech
32 IMAP Sessions
Broadcasting, Fax
Messaging, Out Calling
Message Manager R4.5.4
Avaya Partner 2 Advanced
Communication 7.0
12 phones
Partner Voicemail
Extensions are on CNM
Dial plane
INTUITY
AUDIX
CMS
Sun Ultra 5 5.1
Rev 3V6
Link type X.25
CentreVu Supervisor
Expert agent selection
Forecasting
Vectoring
CMS SERVER
MCC/EPN Cabinet #5
Joseph M Montoya Campus
3 CARRIERS
19 ea - TN-742 8 port ANA
4 ea-TN-746 16 port ANA
3 ea-TN-793 24 port ANA
288 - TOTAL ANA PORTS
Micro call
SERVER
0 ea- TN-754 8 port DIG
2 ea- TN-2181 16 port DIG
1 ea TN-2224 24 port DIG
56 TOTAL DIG PORTS
POINT to POINT T-1
POINT to POINT T-1
344 TOTAL PHONE PORTS
QWEST
POINT to POINT T-1
SBDC off Yale Blvd
PRI
POINT to POINT T-1
2 SI CARRIERS
3 ea - TN-742 8 port ANA
3 ea-TN-746 16 port ANA
3 ea-TN-793 24 port ANA
144 - TOTAL ANA PORTS
POINT to
POINT T-1
4 CARRIERS
8 ea - TN-742 8 port ANA
23 ea-TN-746 16 port ANA
0 ea-TN-793 24 port ANA
432 - TOTAL ANA PORTS
0 ea- TN-754 8 port DIG
0 ea- TN-2181 16 port DIG
5 ea TN-2224 24 port DIG
120 TOTAL DIG PORTS
13 ea- TN-754 8 port DIG
0 ea- TN-2181 16 port DIG
4 ea TN-2224 24 port DIG
200 TOTAL DIG PORTS
264 TOTAL PHONE PORTS
632 TOTAL PHONE PORTS
EPN
CABINET
#2
MCC/ EPN
Cabinet #2
A-106
Phone
Room
SSC/ SI SWITCH 1A Ver 7
SSC/SI EPN 2A
WS 1?? Phone Room
1 SI CARRIER A
1 ea - TN-742 8 port ANA
1 ea-TN-746 16 port ANA
3 ea-TN-793 24 port ANA
96 - TOTAL ANA PORTS
1 SI CARRIER A
2 ea - TN-742 8 port ANA
0 ea-TN-746 16 port ANA
2 ea-TN-793 24 port ANA
64 - TOTAL ANA PORTS
0 ea- TN-754 8 port DIG
0 ea- TN-2181 16 port DIG
1 ea TN-2224 24 port DIG
24 TOTAL DIG PORTS
1 ea- TN-754 8 port DIG
1 ea- TN-2181 16 port DIG
1 ea TN-2224 24 port DIG
48 TOTAL DIG PORTS
120 TOTAL PHONE PORTS
SSC/EPN Cabinet #7
South Valley Campus
SSC/EPN Cabinet #6
Work Force Training Ctr
5
PARADYNE
CSU/DSU
SD
ea I
N/
CNM MULTI MODE FIBER
112 TOTAL PHONE PORTS
MCC / G3R
v8 Phone
Switch
A-106
Phone
Room
CNM MULTI MODE FIBER
MCC/EPN Cabinet #4
Smith Brasher Hall
1 PROCESSOR 2
CARRIERS
0 ea - TN-742 8 port ANA
2 ea-TN-746 16 port ANA
0 ea-TN-793 24 port ANA
32 - TOTAL ANA PORTS
2 CARRIERS
8 ea - TN-742 8 port ANA
3 ea-TN-746 16 port ANA
0 ea-TN-793 24 port ANA
112 - TOTAL ANA PORTS
1 ea- TN-754 8 port DIG
0 ea- TN-2181 16 port DIG
1 ea TN-2224 24 port DIG
32-TOTAL DIG PORTS
3 ea- TN-754 8 port DIG
0 ea- TN-2181 16 port DIG
0 ea TN-2224 24 port DIG
24 TOTAL DIG PORTS
64
136 TOTAL PHONE PORTS
TOTAL PHONE
PORTS
IMPORTANT SECURITY DESIGN
CNM has 30 Digital Multi line sets that are Department
Receptionist phones located on the South part of Main
Campus. These phones must stay a multi line and multi
feature phone for emergency purposes. These phones are
run directly back to the North Side were the Phone switch
is located in A-106 . This Design when the South Campus
loses power there will be operational phones in each
Department. The situation is CNM’s Main Campus has
been cut in half using 2 different PNM power Grids a
South Side and a North Side. This design will continue to
provide phone functions to each Receptionist in each
building in case of emergency. The approx distance to
these phones are 2000+ feet. All Analog elevator lines are
run back to the North Side A-106 Approx dist is 2000+
feet.
The Buildings that these phones are located in are:
Student Services Building, Max Salazar Hal, Ken Chappy
Hall, Physical Plan Department, South Temps Buildings,
Stromberg Hall
MCC/EPN Cabinet #3
Ken Chappy Hall
5 CARRIERS
5 ea - TN-742 8 port ANA
31 ea-TN-746 16 port ANA
2 ea-TN-793 24 port ANA
592 - TOTAL ANA PORTS
13 ea- TN-754 8 port DIG
2 ea- TN-2181 16 port DIG
4 ea TN-2224 24 port DIG
232 TOTAL DIG PORTS
824 TOTAL PHONE PORTS
CNM’s PHONE SYSTEM
DEFINITY G3Rv8
SYSTEM CAPACITY
Page 1
FEATURES
AVAILABLE FOR CNM USE
AAR / ARS
640
Inserted Digit Strings
3000
Abbreviated Dial
Abbreviated Dial
100,000 Entries per system
Abbreviated Dial Lists
5000 Personal lists
Attendent Service
Attendent Service
28 Consoles
Queue Length
300
Queue/ Call Status Buttons 15555
Authorization Codes
90000
Basic Call Management (BCMS)
BCMS Measured Agents
2000 Agents
Measured Split/Skill
600
VDN Numbers
512
Call Coverage
Answer Coverage Groups
750
Call Coverage Paths
9999
Call Pick up Groups
5000
Extended Pick up Groups
400
Call Vectoring/ Call Prompting
Vector Directory Numbers
20,000
Vectors
512
Data Parameters
Administered Connections
128
Alphanumeric Dialing Entries 1250
Dial Plan
Extensions
36,065
UDP Dial Plan Extensions
50,000
Digital Data End Points
7500
Expansion Port Networks
43
Facility Busy Indicators
7500
CNM’s PHONE SYSTEM
DEFINITY G3Rv8
SYSTEM CAPACITY
Page 2
Hunt Groups, Splits ,Skills
Hunt Groups, Splits ,Skills
600
Administered Logical Agents 10,000
Administered Logical Agent-Skill Pairs 65,000
Logged in ACD Agents
100
Logged in Centre Vu Advocate Agents 100
Logged in IP Softphone Agents 5200
Hunt Group members
10,000 Entries
CMS Measured ACD Members 200
Queue Slots
15,000 Combine with
Queue / Call Status Buttons 15,928 Combine with
Facility Busy Indicator
Intercom Groups
256
Modem Pool Groups
63
Personal CO Line Trunk
200
Trunks
DS1 Circuit Packs
166
ICHT for ISDN Trunks
576
Trunk Groups
665
Trunk Ports
4000
Voice Terminals
Station Button Memory
5,260,000 (Units)
Stations
25,000
ISDN/BRI Endpoints & Trunks 7000
CMS CENTRE VU 3.V6
Sun Ultra 5 5.1 Rev 3V6
Link type X.25
CentreVu Supervisor
Expert agent selection
Forecasting
Vectoring
FEATURE
SYSTEM Capacities
Agents Per System
5200
Agents per Split
999
Agent Login Id’s
10000
Skill Group
600
Trunk Groups
665
Trunks
4000
Vectors
512
Vector Routing Tables
100
Vector Entries per Table
100
Vectoring Audio/ Music
265
VDN’s (Total)
20000
VDN’s (Measured)
8000
Priority Level w/o Vectoring 2
Priority Level with Vectoring 4
Queue Slots per Split
999
Queue Slots per System
150,000
Recorded Announcements 256
Integrated Announcement 10 ea (Boards)
Expert agent selection
Intuity Audix Map
40P
24 Channels To Switch
9000 voicemail accounts
60 hours of Speech
32 IMAP Sessions
Broadcasting
Fax Messaging
Out Calling
Abbreviated Dial Enhanced 4 lists (Enhanced, Group,
Personal, System)
Account Codes
Administered Connections
ACD Automatic Call Distribution
AAR Tables (Automatic Alternate routing )
Analog Bridged
ACW (After Cal Work)
Active Station Ringing ( Control)
Alias Station Naming
Announcements Specify #
ARS (Automatic Route Selection)
ARS/ AAR Partitioning
Audible Message Waiting
Authorization Codes
Automatic call back
Auto Answer
Automated Attendent
Auto up date Time and Date on Station Endpoints
ACW After Call Waiting
BCMS Basic Call Management Service
BCMS / VuStats Service Level
Bridged Call Alerting
Bridged Call Appearance
Busy Indicator
Call Detail Recording
Call Log
Call park
Call Forwarding
Call Park
Call Transfer
CAG (Coverage Answer Groups)
Call pickup
Call pick up on Intercom Calls
Call Work Codes
Call Coverage Groups
Call Pickup Groups
Centralized Attendent Service
CDR Call Detail Recording
Conference calls 6 member
COR (59 Class of Restriction) Specify #
COS (Classes of Service) Specify #
Code Calling Access
Controlled Privet calls
Crisis Alert
Delayed Ringing
DID (Direct inward Dialing) 3000 numbers
DID Call Waiting
DCS
DCS Call Coverage
Directory
Emergency Access to Attendent
Extended Coverage / Forward Admin
EAS (Expert Agent Selection)
FAC (Feature access Codes) Specify #
FRL (Facility restriction Level) Specify #
Forced Entry of Account Codes
GO to Coverage
Hot line / Ring Down
Hospitality Basic
Hunt Groups
Intercom
ISDN DCS Calls
Last number dialed
Malicious call Trace
Message Waiting Lamp
Modem Pooling
Multiple Audible Alerting ( Internal, External , Priority, )
Multiple Call Handling
Multiple Call Appearances
Multiple Listed Directory numbers
Music on hold
Night Service (Enhanced)
Off hook Alarm
Paging
Paging Group
Password Aging
Per button Ring Control
Personal CO line
Personalized ring Pattern per end point
Priority Calling
Recent Change History
Restriction Features :
Controlled Restriction
Fully Restricted
Inward / outward Restricted
International Restricted
Information Restricted
Toll Restricted
Security Violation Notification
System Status Reports
Redirect Notification
Reason Codes
Restrict Call Forwarding
Secondary Data Module
Service Observing (Basic)
Service Observing (Remote/ By FAC)
Service Observing (VDN)
Tenant Partitioning
Time Of Day Coverage
Time Of Day Routing Per Station
Timed ACW (After Call Work)
Trace
TTI (Terminal Translation Initialization)
Send all Calls
Station and Trunk MSP
Site Administration
Soft Phone (Specify #
Uniform Dial Plan
Vectoring (Advanced)
Vectoring ( Attendent)
Vectoring ( Prompting)
Vectoring ( ANNI / II-Digits Routing)
Vectoring (Advanced Routing)
VDN of Origin Announcement
VDN Return Destination
Vu Stats
Vu Stats (Enhanced)
Wideband Switching
Whisper Page
Whisper Answerback
CNM’s CURRENT PHONE SYSTEM FEATURES
AVAYA g3rV8
FAC (FEATURE ACCESS CODES) for use on all
phones used at CNM:
Abbreviated Dial List 1 Access Code
Abbreviated Dial List 2 Access Code
Abbreviated Dial List 3 Access Code
Abbreviated Dial Group List Access Code
Announcement Access Code
Answer Back Access Code
Auto Route Selection Access Code
Automatic Callback Activation Code
Automatic Callback Deactivation Code
Call Forwarding Activation Busy/DA
Call Forwarding deactivation Busy/DA
Call Park Access Code
Facility Test Calls Access Code
Group Control Restrict Activation code
Group Control Restrict Deactivation code
Last Number Dialed Access Code
Malicious Call Trace Activation Code
Malicious Call Trace Deactivation Code
Priority Calling Access Code
Program Access Code
Send All Calls Activation Code
Send All Calls Deactivation Code
Terminal Translation Initialization Merge Code (TTI)
Terminal Translation Separation Merge Code (TTI)
Transfer to voicemail Access Code
ACD FEATURE ACCESS CODES
After Call Work Access Code
Assist Access Code
Auto-in Access Code
Aux Work Access Code
Login Access Code
Logout Access Code
Manual – in Access Code
Service Observing Listen Only Access Code
Service Observing Listen & Talk Access Code
CALL CENTER ELITE Pre 8.1
Automatic Call Distribution (ACD)
Auto Available Split (AAS)
Agent Login ID Administration
Administrable inter-digit timeout
Agent Call Handling Preference
Auto-Answer/Manual-Answer by Logical Agent ID
Call Vectoring
Call Prompting
Call Work Codes (CWC)
Expert Agent Selection (EAS)
Forced Multiple Call Handling
Least Occupied Agent (LOA)
MIA (Most Idle Agent) Across Splits/Skills Option
MIA (Most Idle Agent) Treatment for ACW (After Call Work)
Multiple Call Handling on Request
Move Agent/Change Splits/Skills while Staffed
Multiple Announcement Boards
Redirect-on-no-Answer (RONA)
Service Observing Basic
Service Observing by class
Service Observing Remote
Service Observing on VDNs
Service Observing VDN on Agent Answer
Vector Initiated Service Observing
Timed After Call Work/Agent Pause Between Calls
Remote Logout of Agents
Redirect-on-no-Answer to VDN
Reason Codes for login, logout, and ACW
VuStats including Enhancements Service Level, Login IDs
VDN of Origin Announcement
VDN Return Destination
Vector Administration:
route to with/without coverage
multiple audio/music sources
Vectoring Advanced Routing:
ANI/II Digits Routing
ASA routing
Best Service Routing
VDN Calls routing
Use Analog and Digital Endpoints with FAC (Feature Access
Codes)
CMS CENTRE VU 3.V6
Sun Ultra 5 5.1 Rev 3V6
Link type X.25
CentreVu Supervisor
Expert agent selection
Forecasting
Vectoring
FEATURE
SYSTEM Capacities
Agents Per System
5200
Agents per Split
999
Agent Login Id’s
10000
Skill Group
600
Trunk Groups
665
Trunks
4000
Vectors
512
Vector Routing Tables
100
Vector Entries per Table
100
Vectoring Audio/ Music
265
VDN’s (Total)
20000
VDN’s (Measured)
8000
Priority Level w/o Vectoring 2
Priority Level with Vectoring 4
Queue Slots per Split
999
Queue Slots per System
150,000
Recorded Announcements 256
Integrated Announcement 10 ea (Boards)
Expert agent selection
CNM COS, COR & FRL
Each Station at CNM is Programmed with a COS (Class of Service), COR
(Class of Restriction) and a FRL (Facility Restriction Level). These tables
are built by selecting features and issued a Code number.
CNM has:
15 COS (Class of Service) Tables
95 usable COR (Class of Restriction) Tables
7 FRL (Facility Restriction Levels)
CLASS of SERVICE
(COS)
Built and Issued to Individual users or groups
by Class.
Class of Services Features are:
Auto Callback
Call Forward All Calls
Data Privacy
Priority Calling
Console Permissions
Off- Hook Alert
Client Room
Restrict Call Forwarding-Off Net
Call Forwarding Busy/DA
Personal Station Access (PSA)
Extended Forwarding
Extended Forwarding B/DA
Trunk-To-Trunk Transfer Override
QSIG Call Offer Originations
CLASS of RESTRICTION
(COR)
0 - CNM Attendant console
1 - Internal, & 911 (Inter-Switch)
2 - USA
3 - USA + 1411
4 - Toll Restricted
5 - Inward Restricted / Campus & 911 only
6 - Inward Restricted / Toll Allowed
7 - Inward Restricted / Local Allowed
8 - International / Caribbean
9 - Voice Mail Restricted
10 - Facility Test -USA + 411
11 - Audix Outcall
13 - Outward Restricted/ Inward Allowed
14 - Call Center Manager Toll Restricted
15 - Call Center Agents Toll Restricted
16 - Call Center Manager USA
17 - Call Center Agents USA
40 - Announcements
45 - VDN Outward Restricted
50 - Loudspeaker Paging
51 - Video
55 - Data/Switch
75 - BIT Telephone Etiquette Training (Private)
90 - Tie Trunks No Dial Access
92 - JMMC Overflow
95 - Trunk Groups No Dial Access
FACILITY RESTRICTION LEVEL
(FRL)
FRL determines the Calling Privileges of the
user. FRL’s are ranked from 0-7. Starting at
0 been the lowest privileges and 7 been the
highest Privileges.
Example:
FRL 0 = Internal 911 or Operator
FRL 1 = Toll Restricted
FRL 2 = Reserved
FRL 3 = USA Toll Calls
FRL 4 = USA + 1411 Information
FRL 5 = USA Toll Calls
FRL 6 = International Call
FRL 7 = Reserved
EPN Cabinet #5
Joseph M Montoya Campus
Avaya Partner 2 Advanced
Communication 7.0
12 phones including
Voicemail on Dial CNM Dial
plane
6 Standard Qwest Business
lines used for redundant
over flow. IF ISDN Trunks
are full the Switch will
Route OUT going calls
through these Lines
POINT to POINT T-1
POINT to POINT T-1
QWEST
POINT to POINT T-1
PRI
POINT to POINT T-1
6 Standard Qwest Business
lines used for redundant
over flow. IF ISDN Trunks
are full the Switch will
Route OUT going calls
through these Lines. The
West Side Facility Has it
own Switch and can Rout
Calls out on these line.
POINT to
POINT T-1
EPN
Cabinet #2
A-106
Phone
Room
EPN Cabinet #7
South Valley Campus
CNM MULTI MODE FIBER
CNM MULTI MODE FIBER
EPN Cabinet #4
Smith Brasher Hall
EPN
CABINET
#2
SI SWITCH 1A Ver 7
SI EPN 2A
WSC Phone Room
6 Standard Qwest Business
lines used for redundant
over flow. IF ISDN Trunks
are full the Switch will
Route OUT going calls
through these Lines
5
PARADYNE
CSU/DSU
/
SDN
ea I
SBDC off Yale Blvd
G3R v8
Phone
Switch
A-106
Phone
Room
EPN Cabinet #3
Ken Chappy Hall
EPN Cabinet #6
Work Force Training Ctr
6 Standard Qwest Business
lines used for redundant
over flow. IF ISDN Trunks
are full the Switch will
Route OUT going calls
through these Lines