Purchassing Departm
ment
525 Buena
B
Vista SE
Albuqueerque, NM 877106
R
REQUEST FO
OR PROPOSAL
LS NO.: P-333
R
RFP DUE DAT
TE: Tuesday, April
A
9, 2013
R
RFP DUE TIM
ME: 4:00 PM lo
ocal time (MDT
T)
TITL
LE: Managed S
Services for Datta Center and Network
N
NON-MANDAT
TORY PRE-PR
ROPOSAL MEE
ETING
NOT
TE: Attendancce at this non
n-mandatory m
meeting is
STR
RONGLY recom
mmended.
D
DATE:
Frid
day, March 29 from 10:00 AM
M – noon
L
Location: CNM
M’s Main Cam
mpus
835 Buena Vista SE
E
Stud
dent Resource Center,
C
Room SRC111Q
hhttp://www.cnm
m.edu/maps-and--directory/mainccampus/map/maainccampus-map-09
9-12
B
BUYER: Gil Rivera
R
P
Phone: 505-224
4-4546
Fax
x: 505-224-454
48
E
E-mail address:
griv
[email protected]
N
NUMBER OF RESPONSES
R
REQUIRED:
R
One
O (1) Originall and
F
Five (5) Copies
FRE
EIGHT TERMS
S: FOB Destinaation Freight Inccluded
YMENT TERM
MS: Net 30 Dayys
PAY
T
TABLE OF CO
ONTENTS:
SECTION A:
SECTION C:
SECTION D:
SECTION E:
SECTION F:
SECTION G:
SECTION H:
EXHIBIT A:
EXHIBIT B:
EXHIBIT C:
EXHIBIT D:
EXHIBIT E:
EXHIBIT F:
EXHIBIT G:
EXHIBIT H:
EXHIBIT I:
EXHIBIT J:
EXHIBIT K:
EXHIBIT L:
EXHIBIT M:
EXHIBIT N:
Proposal Su
ubmission Requ
uirements, Form
mat and Content
Submittal Instructions, Ten
ntative Sequencee of events
Standard Prroposal Terms and
a Conditions
CNM Geneeral Terms and Conditions
C
Scope of Seervices, Specificcations, and Evaaluation Criteriaa
Signature of
o Firm’s Authorrized Representtative
Debarment//Suspension Staatus & Non-Colllusion Affidavitt Form
Resident Veterans Preferen
nce Certification
n
Compliancee Matrix on Maandatory Requireements
Insurance Requirements
R
UPON
U
REQUES
ST BY CNM
Campaign Contribution
C
Diisclosure Form
CNM’s Traavel Policy
Sample Non-Disclosure Ag
greement
Sample Serrvices Agreemen
nt
Current Tecchnology Enviro
onment
Data Center Floor Plans
Network To
opology
Storage Top
pology
Phone Systtem Topology
Security Sy
ystems
Future Tech
hnology Environ
nment
CNM Inforrmation Technollogy Services Sttaff and Organizzational Chart
CNM Chan
nge Managemen
nt Process
R
RFP # P-333, Advertised Wednesday,
W
March
M
20, 201
13
C
Copyright CNM 2013. All rights
r
reserve
ed.
PA
AGE #:
2
3–4
5–8
9
110 – 22
23
24
25
226 – 29
30
331 – 32
33
334 – 38
339 – 51
114 pages
4 pages
4 pages
2 pages
1 page
1 page
1 page
9 pages
220 pages
P
Page 1 of 51
PROPOSAL SUBMISSION REQUIREMENTS, FORMAT AND CONTENT:
Central New Mexico Community College (CNM) invites you to submit a proposal for the services specified in this
Request for Proposals. Please read carefully all instructions, specifications, terms and conditions. Failure to
comply with the instructions, specifications, terms and conditions of this Request for Proposals may result in your
proposal being declared non-responsive. The purchase of materials and or services awarded under this Request is
subject to CNM's General Terms and Conditions as well as all statements contained in this Request for Proposals.
All terms and conditions of the Request for Proposals shall remain unchanged for the duration of any resultant
agreement(s) and shall supersede and take precedence over any vendor agreement forms. Additional or different
terms proposed by the vendor are hereby rejected unless agreed to in writing by CNM. The New Mexico criminal
law prohibits bribes, gratuities and kickbacks (13-1-28 through 13-1-199, NMSA 1978).
Any and all clarifications of instructions, specifications, scope, requirements, terms and conditions, insurance,
bonds, or proposal preparation, etc. shall be made only by the Buyer listed above. All requests for clarification or
exception to instructions, terms and conditions, specifications, requirements, scope, insurance, bonds, or proposal
preparation, etc. must be made in writing, addressed to the Buyer listed above, and submitted no later than five (5)
business days prior to the proposal due date. Technical questions concerning scope of work, CNM's requirements,
needs or expectations and the vendor's requirements, needs or expectations must be directed to the technical
clarification contact listed above. If a technical clarification contact is not listed above, then all such questions
must be directed to the Buyer listed above. If appropriate in CNM's sole judgment, CNM Purchasing may issue a
written Amendment or addendum which shall thereafter become part of this Request for Proposals. No oral
interpretations shall be binding upon CNM unless reduced to a written amendment issued by CNM Purchasing
prior to the proposal due date and time. Your reliance on any such oral interpretations shall be deemed to be
unreasonable.
Each respondent, by submitting a response, represents that the respondent has read and completely understands the
request for qualifications documents and agrees to abide by the terms of this RFP and any resulting agreement.
Failure of the selected contractor to fulfill the provisions of this request for qualifications shall in no way relieve
the obligation of the Contractor to furnish all services necessary to carry out the provisions of the agreement.
The contents of this RFP, as revised and/or supplemented, and the successful Offeror’s proposal will be
incorporated into and become part of the awarded Price Agreement.
Should an Offeror object to any of the terms and conditions of this RFP, the Offeror must expressly identify any
and all exceptions to this proposal’s scope of work, terms and conditions in their proposal response to receive
consideration, and propose specific alternative language. CNM may or may not accept the alternative language.
General references to the Offeror’s terms and conditions or attempts at complete substitutions are not acceptable to
CNM and will result in disqualification of the Offeror’s proposal. The final terms and conditions of any resultant
contract may differ from those provided herein.
CNM is not responsible for representations made by any of its officers or employees prior to the execution of the
Agreement(s) unless such understanding or representation is included in the RFP or in subsequent written addenda
or responses provided to all proposers by CNM’s Purchasing Department. CNM is responsible only for that which
is expressly stated in the solicitation document and any authorized addenda thereto. Any cost incurred by the
Respondent in preparation, transmittal or presentation of any proposal or material submitted in response to the RFP
shall be borne solely by the Respondent.
Contractor shall not be an employee of CNM and is responsible for federal and state payroll and service taxes such
as social security, unemployment and gross receipts taxes. Service required by this RFP for which the Successful
Offeror does not identify cost will be borne at the Offeror’s expense and will not be charged to CNM.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 2 of 51
PROPOSAL SUBMISSION REQUIREMENTS, FORMAT AND CONTENT:
SUBMITTAL INSTRUCTIONS:
To submit a proposal, provide a type written document responding to the scope of work/services, specifications,
and evaluation criteria contained herein. Complete the forms labeled “SECTION E: Signature of Firm’s
Authorized Representative,” “SECTION F: Debarment/Suspension Status & Non-Collusion Affidavit Form,”
“EXHIBIT B: Campaign Contribution Disclosure Form,” signed by the firm’s authorized representative, and
submit these forms with your proposal’s response to Section D, Evaluation Criteria. Responses shall be signed by
a legally authorized representative of the Respondent. Unsigned responses to SECTION E: Signature of Firm’s
Authorized Representative and Section F: Debarment/Suspension Status & Non-Collusion Affidavit Form will be
rejected as a material failure.
CNM does not desire responses with fancy binders, binding, or sales literature. Instead, vendors' proposals should
be organized in a format that promotes the easy and clear evaluation of your proposal. To this end, the
organization of your proposal should generally follow the Request for Proposals' organization so that the Request
and your proposal can be cross-referenced during the evaluation process. Likewise, information in your proposal
should be presented in same order as the pertinent provisions of the Request for Proposals, referencing sections of
the Request on any and all attachments that you include with your proposal. Each original proposal must be
signed in ink by an authorized representative of your firm; all corrections shall be initialed in ink by person
signing the proposal. The contents of the selected proposal may become part of any resultant award. If you wish
to offer more than one proposal, clearly label the top as an alternate proposal and submit all responses in the same
envelope as the original proposal. Submit the number of copies of your proposal as specified above. Each copy
shall include all supporting documentation. Failure to submit the required number of copies may result in your
proposal being considered non-responsive.
1. REQUIRED SUBMITTAL DOCUMENTS NEEDED WITH YOUR SEALED RESPONSE:
a. OFFEROR’S point-by-point response to SECTION D, EVALUATION CRITERIA, paragraphs 3.3.1
THROUGH 3.3.5.
b. SECTION E: Signature of Firm’s Authorized Representative
c. SECTION F: Debarment/Suspension Status & Non-Collusion Affidavit Form
d. EXHIBIT B: Campaign Contribution Disclosure Form
e. Table of Contents to include section names, section numbers and page numbers
f. Letter of Transmittal. The letter of transmittal will fairly and briefly depict the respondent’s proficiency,
experience and capability to serve CNM and why the respondent believes they should be selected.
g. Response length and font size: Proposal responses should be limited to 20 double spaced pages no smaller
than 10 point font.
h. Submit one (1) original and five (5) copies of your response to this RFP with your SEALED response.
NOTE: Failure to submit items 1.a – 1.d. noted above will render the offer as being non-responsive.
Non-responsive offers CANNOT be considered for award. Items 1.b., 1.c., and 1.d. MUST be signed by
a legally authorized representative of the Respondent.
2. SUBMITTAL DEADLINE AND LOCATION
All responses must be received in a SEALED envelope by CNM no later than 4:00 PM MDT, Tuesday, April
9, 2013.
Responses are to be submitted via MAIL, COURIER, or HAND DELIVERED to:
Central New Mexico Community College
Purchasing Department
525 Buena Vista Drive SE
Albuquerque, NM 87106
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 3 of 51
PROPOSAL SUBMISSION REQUIREMENTS, FORMAT AND CONTENT:
Attn:
RFP # P-333, Due on or before 4:00 PM MDT, Tuesday, April 9, 2013
PLEASE ENSURE THAT YOUR SEALED ENVELOPE IS LABELED WITH YOUR FIRM’S NAME,
ADDRESS, RFP NUMBER, AND OPENING DATE AND TIME. Failure to properly identify this RFP #,
Due Date and Time on the lower left outside corner of your sealed proposal envelope may result in either
premature opening of your proposal or failure to open it upon the correct closing date and time.
a. Faxed or electronically mailed responses will NOT be accepted and CANNOT be considered for
award.
b. Late submissions of proposals will not be considered unless it is determined by CNM that the late
receipt was due solely to mishandling by CNM or if the proposal is the only one received. All other
late submissions will be returned unopened.
c. Responses will not be publicly opened.
d. Responses may be withdrawn at any time prior to the time and date set for RFP closing.
e. CNM reserves the right to accept or reject any or all responses and to waive technical irregularities.
3. TENTATIVE SEQUENCE OF EVENTS
a. Pre-Proposal Meeting
Date:
Friday, March 29, 2013
Time:
10:00 AM – 12:00 noon
CNM Main Campus 835 Buena Vista SE
SRC Building, Room SCR111Q
b. Questions/Clarifications
c. RFP Amendments
d. Submission of Proposal
Accepted through Tuesday, April 2, 2013
Issued by Friday, April 5, 2013
PROPOSALS MUST BE SEALED AND DATE STAMPED
RECEIVED BY CNM PURCHASING DEPARTMENT
SUBMISSION DEADLINE, ON OR BEFORE:
Due Date:
Tuesday, April 9, 2013
Due Time:
4:00 PM, Mountain Daylight Time
Location:
CNM Purchasing Office
Building A, Room 109
525 Buena Vista SE
Albuquerque, NM 87106
e.
f.
g.
h.
Shortlist Finalists
Finalist Interviews
Begin Contract Negotiations
Notice of Award
Tuesday, April 23, 2013 (If deemed necessary)
Friday, May 3, 2013 (If deemed necessary)
Monday, May 6, 2013
Friday, May 17, 2013
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 4 of 51
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-333
1.
ACKNOWLEDGMENT
OF
AMENDMENT
/
ADDENDUM. Vendors shall acknowledge receipt of any
amendments/addenda to this Request for Proposals by
identifying the amendment/addendum number and date in the
space provided on the form labeled “Signature of Firm’s
Authorized Representative”.
2.
ADDRESSES FOR NOTICES. Any notice required to be
given or which may be given under this Request for Proposals or
the resultant price agreement shall be in writing and delivered in
person or via first class mail to Central New Mexico Community
College, Purchasing Department, 525 Buena Vista, SE,
Albuquerque, NM 87106.
3.
AWARD OF PROPOSALS. CNM reserves the right to award
this proposal based on price and any other evaluation criteria
contained herein; to reject any and all proposals or any part
thereof, and to accept the proposal that is most advantageous to
CNM, taking into consideration the evaluation factors set forth in
this Request for Proposals.
4.
CANCELLATION. CNM reserves the right to cancel without
penalty this Request for Proposals, the resultant price agreement
or any portion thereof for unsatisfactory performance,
unavailability of funds, or when it is in the best interest of
CNM.
5.
CHANGE IN CONTRACTOR REPRESENTATIVES.
CNM reserves the right to request a change in contractor
representatives if the assigned representatives are not, in the
opinion of CNM, meeting its needs adequately.
6.
CHANGES/ALTERATIONS AFTER AWARD. Changes or
alterations after the award can only be made if agreed to in
writing by CNM.
7.
CONFIDENTIALITY. Any information provided to or
developed by the successful vendor in the performance of the
resultant agreement shall be kept confidential and shall not be
made available to any other individual or organization by the
successful vendor without prior written approval of CNM.
8.
9.
DAMAGE AND SECURITY OF CNM PROPERTY. The
successful offeror shall be responsible for all damage to persons
or property that occurs as a result of his/her fault or negligence,
or that of any of his/her employees, agents and or
subcontractors. He/she shall save and keep harmless CNM
against all loss, cost, damage, claims, expense or liability in
connection with the performance of the resultant price
agreement. Any equipment or facilities damaged by the
successful vendor's operations shall be repaired and or restored
to their original condition at the vendor's expense, including but
not limited to cleaning and painting. The successful vendor
shall be responsible for security of all his/her equipment and for
the protection of work done under the resultant price agreement
until final acceptance of the work.
DELIVERY. Delivery is an important consideration and may
be a factor in determining the award. Please state your earliest
delivery date in the space provided on the response form.
Delivery to be made to Receiving/Warehousing, Central New
Mexico Community College, 901 Buena Vista SE,
Albuquerque, NM 87106, unless otherwise specified.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
10. DELIVERY DELAYS. If after award, the contractor becomes
aware of possible problems that could result in delay in the
agreed-to delivery schedule, the contractor must immediately
notify the Buyer or the designated representative. The initial
notification of the delay may be verbal with a written
confirmation, giving the probable cause and effect, with
recommendations for alternate action.
Nothing in this
paragraph will be interpreted as relieving the vendor of his/her
contractual obligations. However, failure to notify CNM
promptly will be a basis for determining vendor responsibility
in an otherwise excusable delay.
11. DISCREPANCIES.
Should any interested vendor find
discrepancies in any part of the listed specifications or the terms
and conditions, or find any part of the listed specification or the
terms and conditions to be incomplete or otherwise questionable
in any respect, such vendor shall immediately call such matters
to the attention of the Buyer, in writing, prior to the established
opening date.
12. DISRUPTION OF NORMAL ACTIVITY. All work shall be
performed so as not to interfere with normal CNM activities.
When it is necessary to disrupt normal activities, the schedule of
work and the areas to be affected must be approved by CNM's
authorized representative prior to commencement of the work.
13. EMPLOYEE CERTIFICATION.
The vendor and all
vendor's employees utilized on the work to be performed under
this Request for Proposals must have the proper certification(s)
and license(s) to comply with State and local requirements
connected to this Request for Proposals. The contractor shall
use only fully qualified and approved service technicians to
perform inspections, service and or repairs under this Request
for Proposals.
14. EQUIPMENT REQUIRED. The vendor shall be responsible
for supplying and maintaining all equipment and materials
necessary to complete the work under this Request for
Proposals except as otherwise noted in the Specifications.
CNM is not liable for any errors or
15. ERRORS.
misinterpretations made by the vendor responding to this
Request for Proposals. No advantage shall be taken by Vendors
in the omission of any details. Any misstatements of fact,
misrepresentations or errors in the Vendor’s proposal may, at
the sole discretion of CNM, be cause for disqualification. Each
vendor is responsible for ensuring that all information provided
in its proposal is accurate and complete in its entirety.
16. FORCE MAJEURE. Neither party to the resultant agreement
will be liable to the other for any failure or delay in
performance under the resultant agreement due to
circumstances beyond its reasonable control including, but not
limited to, acts of God, accidents, labor disputes, acts or
omissions and defaults of third parties, and official, government
or judicial action not the result of negligence of the party failing
or late in performing.
17. GENERAL TERMS AND CONDITIONS. CNM's General
Terms and Conditions are an equal and integral part of this
Request for Proposals.
18. GOVERNING LAW. This Request for Proposals and all
resultant price agreements shall be interpreted and governed by
the Laws of the State of New Mexico.
Page 5 of 51
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-333
19. INSURANCE REQUIREMENTS. The successful vendors
are required to carry insurance meeting the requirements in the
Exhibit labeled "INSURANCE REQUIREMENTS" or as noted
in the specifications. The successful vendors must submit the
Certificate of Insurance to the appropriate Buyer prior to
commencing work under the resultant price agreement.
Insurance must remain in effect for the entire term of the
resultant price agreement and must be extended to coincide with
any future price agreement extension. This Request for
Proposals Number must appear on the Certificate of Insurance.
Note: The successful vendor shall agree to comply with
state laws and rules pertaining to workers’ compensation
insurance for its employees. If the successful vendor fails to
comply with the Workers’ Compensation Act and
applicable rules when required to do so, the resultant
contract may be canceled effective immediately.
20. INVITATION TERMS PART OF CONTRACT. This
Request for Proposals along with its attachments will be
considered to be part of the resultant price agreement and or
purchase order and is to be incorporated by reference.
21. LATE SUBMISSIONS. Late submissions of proposals will
not be considered unless it is determined by CNM that the late
receipt was due solely to mishandling by CNM or if the
proposal is the only one received. All other late submissions
will be returned unopened.
22. MODIFICATIONS. Only modifications received prior to the
time specified for the closing will be accepted.
No
modifications will be accepted following the opening. The
Buyer may request technical clarifications of the proposal
following the opening.
23. NUMBER FOR PROPOSAL CLARIFICATION. The
Vendor should include a local or toll-free number for proposal
clarifications. Failure to do so may result in the proposal being
declared non-responsive.
24. OFFEROR’S TERMS AND CONDITIONS. Offerors must
submit with the proposal a complete set of any additional terms
and conditions they expect to have included in a contract
negotiated with the agency.
25. OPTION TO RENEW. CNM reserves the option to renew the
resultant agreement, contingent upon fiscal funding, as provided
for within Section 13-1-150 NMSA 1978, if such renewal is
found to be in the best interests of CNM. Renewal options will
be exercised in increments of one-year terms unless otherwise
agreed to by both parties.
26. OWNERSHIP OF MATERIAL. During the term of the
resultant agreement, ownership of all data, material, and
documentation originated and prepared by the successful
vendor for CNM shall belong exclusively to CNM.
27. PAYMENT DISCOUNTS. CNM will take advantage of
payment discounts offered whenever possible; however,
payment discounts will not be used as a means to determine the
highest evaluated offer.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
28. PERIOD FOR PROPOSAL ACCEPTANCE. The Vendor
agrees, if its proposal is accepted within ninety (90) calendar
days of the closing date, to furnish the goods and services at the
prices set forth in its proposal, delivered to the designated
point(s) within the specified time in the delivery schedule.
Failure to comply may result in removal from the bid list. An
additional time period may be requested elsewhere in this
Request for Proposals.
29. POTENTIAL COSTS UNSPECIFIED. The Vendor shall
include in its proposal all goods, material and labor costs that it
knows or should know will be required to complete the work
under this Request for Proposals including any goods, materials,
labor or other costs that are not specifically identified in the
specifications of this Request for Proposals. All such costs shall
be identified in the proposal and separately stated in the price or
pricing proposed in the proposal.
30. PROPOSAL NEGOTIATION. Vendors submitting proposals
may be afforded an opportunity for discussion and revision of
proposals. Revisions may be permitted after opening and prior
to award for the purpose of obtaining best and final offer.
Negotiations may be conducted with responsible vendors who
submit offers found reasonably likely to be selected for award.
31. PROPOSAL OPENING. Proposals will be opened on the due
date and time specified on the proposal cover sheet in the
Purchasing Department Office. This is not a public opening
and contractors are not invited to attend.
32. PUBLIC INFORMATION. All information, except that
marked as confidential, will become public information at the
time that the Proposal is awarded. Confidential information
must be marked "CONFIDENTIAL" in red letters in the upper
right hand corner of the sheets containing the confidential
information.
Price and information concerning the
specifications cannot be considered confidential.
33. REFERENCES REQUIRED. Vendor must furnish the
minimum number of reference requested herein. Failure to
submit the information may result in your proposal being
considered non-responsive.
Vendor, by furnishing these
references, agrees to allow CNM to contact any person or
organization listed, and to utilize information obtained in the
evaluation of the offer.
34. RELEASES. Upon final payment of the amount due under the
terms of the resultant agreement, the successful vendor shall
release CNM, its Governing Board, officers and employees from
all liabilities, claims and obligations arising from or under the
terms of the resultant agreement. The successful vendor agrees
not to purport to bind CNM to any obligation not assumed herein
by CNM unless CNM has expressly authorized the successful
vendor to do so and then only within the strict limits of that
authority.
35. REPORTS AND INFORMATION. At such times and in such
forms as CNM may require, there shall be furnished to CNM
such statements, records, reports, data and information, as CNM
may request pertaining to matters covered by all resultant
agreements to this Request For Proposals.
Page 6 of 51
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-333
36. RESPONSIBLE VENDOR. CNM reserves the right to
conduct any investigations deemed necessary to determine the
responsibility of a vendor (i.e., prove that its financial resources,
production or service facilities, personnel, service reputation
and experience are adequate to make satisfactory delivery of the
services, construction or items of tangible personal property
described in the Request for Proposals). Vendor shall provide
audited financial statements if requested by CNM.
37. RESPONSIVENESS OF PROPOSALS. Vendors are hereby
expressly instructed that all proposals in response to this
solicitation shall meet all specifications and requirements of this
solicitation.
38. SEVERABILITY. If any provision of the resultant agreement
is found invalid or unenforceable, the remainder of the resultant
price agreement will be enforced to the maximum extent
permissible and the legality and enforceability of the other
provisions of the resultant agreement will not be affected.
39. SIGNATURE. The response must be signed by an authorized
representative in order for proposal to be considered responsive.
Compete and return the form labeled “Signature of Firm’s
Authorized Representative” with proposal response.
40. STATE AND LOCAL ORDINANCES. The successful
vendor shall perform work under the resultant price agreement
in strict accordance with the latest version of all State and local
codes, ordinances, and regulations governing the work
involved. All materials and labor necessary to comply with the
rules, regulations and ordinances shall be provided by the
vendor. Where the drawings and or specifications indicate
materials or construction in excess of the code requirements, the
drawings and or specifications shall govern. The vendor shall
be responsible for the final execution of the work to meet these
requirements. In the event of a conflict between various codes
and standards, the more stringent shall apply.
41. STATUS OF VENDOR. The successful vendor is an
independent contractor performing services for CNM and neither
he/she nor his/her agents or employees shall, as a result of the
resultant agreement, accrue leave, retirement, insurance, bonding
authority, use of CNM vehicles, or any other benefits,
prerequisites or allowances normally afforded only to employees
of CNM. The successful vendor acknowledges that all sums
received under the resultant agreement are personally reportable
by him/her/her for income, self-employment and other
applicable taxes.
42. SUBCONTRACTORS. Any work subcontracted by the
successful vendor shall require the prior written approval of the
subcontractor by CNM.
All submittals must be in a SEALED envelope,
received at CNM’s Purchasing Office on or before the
due date and time. Faxed or electronically mailed
responses will NOT be accepted.
The sealed envelope should be marked on the lower
left outside corner to identify this RFB #, the RFB Due
Date and Opening Time, and the respondent firm’s
company name, contact person, phone and email.
Note, if you wish to offer more than one proposal, clearly label
each additional offer as an alternate proposal and submit all
responses in the same envelope/package as the original
proposal.
44. TAXES. CNM is exempt from Federal excise taxes and from
New Mexico gross receipts taxes on materials, except
construction materials used by a contractor. Services are not
exempt from gross receipts taxes. Taxes, if any, on services
must be included as a separate line item and not included in
your base price proposed. Applicable taxes are excluded from
the evaluation of the proposal.
45. TECHNICALITIES. CNM reserves the right to waive any
technical irregularities in the form of the proposal of the highest
evaluated vendor which do not alter price, quality or quantity of
the services, construction or items of tangible personal property
offered.
46. TELEGRAPHIC/FACSIMILE SUBMITTALS. Telegraphic
/ Facsimile proposal submittals will not be considered.
However, proposals may be modified by telegraphic/facsimile
notice, provided that the notice is received by the time and date
specified for the closing.
47. TERMINATION. Termination for cause. If the contractor,
for any cause, fails or omits to carry out the work in an
acceptable manner, CNM may give notice in writing of such
failure or omission and of a reasonable time within which to
cure the deficiency. Contractor shall be required to take
corrective measures within such time. Contractor's failure to
comply with such notice and to cure the deficiency as provided
in the notice shall subject the Agreement to immediate
termination by CNM. In the event of a for-cause termination,
CNM shall terminate the Agreement by delivering to the
Contractor a written notice of termination. The effective date
of termination shall be the date stated in the notice or, if no
date is stated, then the date of delivery of the notice. Upon
delivery of such notice, Contractor shall have the right to
receive payment for services performed prior to termination
date, including reimbursement then due.
43. SUBMITTALS. To submit an offer on the goods or services
specified, provide a type written proposal responding to the
scope of work/services, specifications, and evaluation criteria
contained herein. Vendors are to submit responses as required
for easy and clear evaluation with information presented in the
order it appears herein referencing sections on all attachments.
Each original proposal must be signed in ink by an authorized
representative; all corrections shall be initialed in ink by person
signing the proposal.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 7 of 51
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-333
Termination for convenience of CNM. On fifteen (15)
business days written notice to Contractor, CNM may
terminate the Agreement in whole or in part for its own
convenience in the absence of any default by Contractor. In
the event of a no-cause termination, CNM shall terminate the
Agreement by delivering to Contractor notice of termination
without cause specifying the extent to which performance of
work under the Agreement is terminated and the date upon
which such termination becomes effective. The effective date
of ter5mination shall be the date stated in the notice or, if no
date is stated, then the fifteenth (15) business day after delivery
of the notice. Within ten (10) calendar days of the effective
date of termination, Contractor shall deliver to CNM all
documents and any other materials developed under the
Agreement. Upon delivery of such notice, the Contractor shall
have the right to receive payment for services performed to
termination date, including reimbursement then due.
48. VENDOR GUARANTEE. The vendor shall guarantee all
materials, equipment and workmanship furnished and or
installed to be free of defects and shall agree to replace solely at
his/her expense any and all defective equipment, parts, etc.
within a one year period after the date of acceptance of the items
and or installation by CNM, unless otherwise agreed to in
writing at the time of award.
49. VENDOR SCHEDULE REQUIRED. The vendor shall
include a proposed schedule for completion of work under this
Request for Proposals. It should contain an itemized break down
of all items and projects, including testing dates if applicable.
50. WITHDRAWAL OF PROPOSALS. Proposals may be
withdrawn by written notice, telegram or in person by an
vendor or an authorized representative any time prior to the
award. Proposals requiring proposal security may result in
forfeiture of the security if the proposal is withdrawn following
the opening.
51. WORKMANSHIP/COOPERATION. All work shall be done
in a neat, workman-like manner using acceptable equipment and
methods. The successful vendor will cooperate with CNM and
other contractors and coordinate his/her work involving other
contractors through CNM's authorized representative.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 8 of 51
SECTION C: GENERAL TERMS AND CONDITIONS
1. Inspection and Audit. a. CNM may inspect, at any reasonable time, any part of Seller's plant or
place of business which is related to performance of this Purchase Order. Acceptance of delivery shall
not be considered acceptance of the materials, supplies or services furnished. Final inspection of
product and services will be made at the destination. Any testing or inspection procedures required
by the specification are in addition to CNM's rights under this paragraph.
b. The Contractor shall maintain detailed time records which indicate the date, time and nature of
services rendered. Contractor shall maintain detailed records of all materials or supplies delivered to
CNM under this Purchase Order, including serial numbers and other appropriate identifiers. These
records shall be subject to internal and external audit. CNM shall have the right to audit billings both
before and after payment. Payment under the resultant Agreement shall not preclude CNM from
recovering excessive, erroneous or illegal payments previously made to the Contractor.
2 Warranties. Seller warrants the materials, supplies or services furnished to be exactly as specified
in this order, free from defects in Seller's design, labor, materials and manufacture, and to be in
compliance with any drawings or specifications incorporated herein and with any samples furnished
by Seller. All applicable UCC warranties, express and implied, are incorporated herein.
3. Acceptance and Rejection. If prior to final acceptance, any materials, supplies or service are found
to be defective or not as specified, or, if CNM is entitled to revoke acceptance of them, CNM may
reject or revoke acceptance, require Seller to correct without charge within a reasonable time, or
require delivery at an equitable reduction in price at CNM's option. Seller shall reimburse CNM for
all incidental and consequential costs related to unaccepted materials, supplies or service.
Notwithstanding final acceptance and payment. Seller shall be liable for latent defects, fraud, or such
gross mistakes as amount to fraud. Acceptance of performance shall not waive CNM's right to claim
damages for breach.
4. Assignment. This order is assignable by CNM. Except as to any payment due hereunder, this
order is not assignable by Seller without written approval of CNM.
5. Changes. CNM may make changes within the general scope of this order by giving notice to
Seller and subsequently confirming such changes in writing. If such changes affect the cost of, or the
time required for performance of this order, an appropriate equitable adjustment shall be made. No
change by Seller shall be recognized without written approval of CNM. Any claim of Seller for an
adjustment under this paragraph must be made in writing within thirty (30) days from the date of
receipt of Seller of notification of such change, unless CNM waives this condition. Nothing in this
paragraph shall excuse Seller from proceeding with performance of the order as changed hereunder.
6. Termination and Delays. CNM, by written notice stating the extent and effective date may
terminate this order for convenience in whole or in part, at any time. CNM shall pay Seller as full
compensation for performance until such termination: (1) the unit or pro rata order price for the
delivered and accepted portion; and (2) a reasonable amount to be approved by CNM, and not
otherwise recoverable from other sources by Seller, with respect to the undelivered or unaccepted
portion of this order. Provided, however, compensation hereunder shall in no event exceed the total
order price. Such amount will be limited to Seller's actual cost and may not include anticipated
profits.
CNM may terminate this order by written notice in whole or in part for Seller's default if Seller
refuses or fails to comply with the provision of this order, or fails to make progress so as to endanger
performance and does not cure such failure within a reasonable period of time. In such event, CNM
may otherwise secure the materials, supplies or services ordered, and Seller shall be liable for
damages suffered by CNM, including incidental and consequential damages.
If, after notice of termination, CNM determines Seller was not in default, or if Seller's default is due
to failure of CNM, termination shall be deemed for the convenience of CNM.
The rights and remedies of CNM provided in this article shall not be exclusive and are in addition to
any other rights and remedies provided by law or under this order.
As used in this paragraph, the word "Seller" includes Seller and its subsuppliers at any tier.
9. Patent and Copyright Indemnity. Seller shall pay all royalty and license fees relating to
deliverables and other items covered hereby. In the event any third party shall claim that the
reproduction, manufacture, use, or sale of goods or items covered hereby infringes any copyright,
trademark, patent, or other intellectual property rights, Seller shall indemnify and hold CNM harmless
from any cost, expense, damage, or loss resulting therefrom.
10. Discounts. Any discount time will not begin until the materials, supplies, or services have been
received and accepted and correct invoice received by CNM's Purchasing Department. In the event
testing is required, the discount time shall begin upon the completion of the tests.
11. Penalties. The Procurement Code, Section 13-1-28 et seq., imposes civil and criminal penalties
for its violation. In addition, the New Mexico criminal statutes impose felony penalties for bribes,
gratuities and kickbacks.
12. Title and Delivery.
Title to the materials and supplies passed hereunder shall pass to CNM at
the F.O.B. point specified subject to the right of CNM to reject upon inspection. For any exception to
the delivery date specified, Seller shall give prior notification and obtain approval from CNM's
Purchasing Department. Time is of the essence and the order is subject to termination for failure to
deliver on time.
13. Payment Charges. Late payment charges shall be paid in the amount and under the conditions
stated in Section 13-1-158, NMSA 1978.
14. Other Applicable Laws. Any provision required to be included in a contract of this type by any
applicable and valid Executive order, federal, state or local law, ordinance, rule or regulation shall be
deemed to be incorporated herein.
15. OSHA Regulations. The contractor shall abide by Federal Occupational Safety and Health
Administration (OSHA) regulations and the State of New Mexico Environmental Improvement Board
occupational health and safety regulations that apply to the work performed under this Invitation.
ALL PRODUCTS CONTAINING HAZARDOUS SUBSTANCES MUST BE PROPERLY
LABELED AND ACCOMPANIED BY MATERIAL SAFETY DATA SHEETS. The contractor
shall defend, indemnify and hold CNM free and harmless against any and all claims, loss, liability
and expense resulting from any alleged violations of said regulations including but not limited to
fines, penalties, judgments, court costs and attorney fees.
16. Debarment/Suspension. In performing the services and/or furnishing the goods specified within
this purchase order, the vendor/contractor certifies that it is not suspended, debarred or declared
ineligible from entering into contracts with the Executive Branch of the Federal Government, any
State agency or local public body; nor is in receipt of a notice of proposed debarment or suspension
from the Executive Branch of the federal Government, any State agency or local public body.
17. Applicable Law. Each party acknowledges that the New Mexico Procurement Code, NMSA
1978 13-1-28 through -199, as amended, applies to every CNM purchase or contract agreement of
tangible personal property, services and construction, including participation made pursuant to this
purchase order. Further, each party acknowledges that it will be responsible for claims or damages
arising from personal injury or damage to persons or property to the extent they result from
negligence of its employees or agents and that the liability of CNM shall be subject in all cases to the
immunities and limitation of the New Mexico Tort Claims Act, NMSA 1978 41-4-1 through -2 7, as
amended.
SECTION 2
GOVERNMENT SUBCONTRACT PROVISIONS
7. Affirmative Action.
Seller shall not discriminate with regard to hiring, termination or other
incidents of employment on the basis of race, sex, national origin, religion, age or handicap. Seller
agrees to: a) adhere to the principles set forth in Executive Order 11246 and 11375, and to undertake
specifically to maintain employment policies and practices that affirmatively promote equality of
opportunity for handicapped persons, minority group persons and women; b) take affirmative steps to
hire and promote women and minority group persons at all job levels and in all aspects of
employment; c) communicate this policy in both English and Spanish to all persons concerned within
the company, with outside recruiting services and the minority community at large; d) provide CNM
on request a breakdown of labor force by ethnic group, sex, and job category; and e) discuss with
CNM its policies and practices relating to its affirmative action program.
If this order is subcontract under a U.S. Government Prime Contract, the applicable
clauses listed below are incorporated into, and form a part of, the terms and conditions of this order.
In the event of any conflict between the terms and condition of Section 2 and any other provisions of
this order the terms and conditions of Section 2 shall prevail. The clauses contained in the following
paragraphs of the Federal Acquisition Regulations are incorporated herein by reference. For purposes
of this Purchase Order, in the following clauses, the term "contract" shall mean "this order", the term
"contractor" shall mean "Seller" and the term "Government" and "Contracting Officer" shall mean
"Albuquerque CNM" and the "Director of Purchasing," respectively.
The following provisions of the Federal Acquisition Regulations (FAR) apply
regardless of the amount of this order:
8. Indemnification and Insurance Seller assumes the entire responsibility and liability for losses,
expenses, damages, demands and claims in connection with or arising out of any actual or alleged
personal injury (including death) and/or damage or destruction to property sustained or alleged to
have been sustained in connection with or arising out of the performance of the work by Seller, its
agents, employees, subcontractors or consultants, except to the extent of liability arising out of the
negligent performance of the work by or willful misconduct of CNM. In any event, CNM's liability
shall be subject to the limitations of the New Mexico Tort Claims Act. Seller shall indemnify and
hold harmless CNM, its officers, agents, and employees from any and all liability for such losses,
expenses, damages, demands, and claims and shall defend any suit or action brought against any or all
of them based on any actual or alleged personal injury or damage and shall pay any damage costs and
expenses including attorneys fees, in connection with or resulting from such suit or action.
Seller agrees that it and its subcontractors will maintain public liability and property damage
insurance in reasonable amounts covering the above obligation and will maintain workers'
compensation coverage covering all employees performing this order.
* Anti-kickback Procedures:
52.203-7
Buy American Act and Balance of Payments Program
52.225-7001
* Contract Work Hours and Safety Standards Act-Overtime Comp. 52.222-4
* Equal Employment Opportunity
52.222-26
Integrity of Unit Prices
52.215-26(a)(b)
Notice to the Government of Labor Disputes
52.222-1
Preference for U.S. Flag Air Carriers (For internal air travel)
52.247-63
Restriction on Subcontractor Sales to the Government
52.203-6
Service Contract Act of 1965 (Reserved)
52.222-41
* Termination for Convenience of Government
(Education and other Nonprofit Institutions)
52.249-5(a)(f)
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
CNM reserves all administrative, contractual, and legal remedies against Seller in case of any
breaches of the contract.
* On contracts funded by federal grants, only the Special Terms and Conditions clauses identified
by the asterisk (*) are incorporated into this contract.
Page 9 of 51
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
1.
SCOPE OF REQUEST:
Central New Mexico Community College (CNM) is soliciting proposals from experienced, industry
leading firms with expertise and resources to provide advanced network and data center support services
including ongoing technical support, maintenance services, design, configuration, testing, installation and
implementation as well as staff training. All hardware and software that is determined necessary for the
successful completion and management of current and future projects will be acquired by CNM through
separate procurement processes as required. Specific mandatory and desired requirements are detailed in
under the section: Goals and Objectives.
The intent of this Request for Proposals (RFP) is to select a qualified solutions team and managed services
provider that will work in partnership with CNM’s Data Center and Network staff to provide ongoing
solutions and support services for CNM’s existing and future Data Center and Network environments.
The successful vendor must compliment the skills and knowledge of CNM’s support staff with a high
degree of expertise and capability including the resources of major industry affiliations providing seamless
“single-point-of contact” support coverage for all systems and manufacturers covered under the resulting
contract. In addition the successful vendor must be able to provide staff augmentation if the need occurs.
CNM wishes to qualify and award the highest ranked respondent to this RFP for Managed Services for
CNM’s Data Center. It is CNM’s intent to award the highest qualified vendor with indefinite quantity
Price Agreement to perform the Services described in this RFP. The initial term of the resultant Price
Agreement arising from this Request for Proposals shall be for a one (1) year term. CNM reserves the
option to renew the resultant Price Agreement in accordance with New Mexico Statutes Annotated
(NMSA), Section 13-1-150, 1978, contingent upon fiscal funding, contractor performance, if such renewal
is found to be in the best interests of CNM. Renewal options, if exercised, shall be exercised in one (1)
year increments. The maximum term including all exercised renewals shall not to exceed a total of eight
(8) years.
Any resultant Price Agreement may be made available for use by other Institutions of Higher Education
and Central Purchasing Offices within the State of New Mexico. An Awardee of an Indefinite Quantity
Price Agreement established with CNM has the opportunity to market the resultant Price Agreement to
other local public bodies and state agencies under the State of New Mexico Public Purchases and Property
Act, NMSA 1978, Article 1, Procurement, Section 13-1-129, “Procurement under existing contracts.” Any
purchases and transactions that take place under this allowance shall be between the Awardee and the
respective Agency and in no way shall be the responsibility of CNM. Any institution of higher education
and central purchasing office within the state of New Mexico other than Central New Mexico Community
College utilizing this price Agreement will be required to administer its own contract documents.
1.1
CNM INSTITUTIONAL INFORMATION:
CNM is the largest community college in the State of New Mexico, providing year-round instruction.
CNM is a metropolitan commuter college with a primary focus on quality instruction. As such CNM does
not have dormitories, research or sports facilities. CNM has an enrollment of approximately 30,000
students in both the fall and spring semesters and approximately 15,000 students enrolled in the summer
term. The current Full Time Enrollment (FTE) is 16,415 students. The average FTE over the past two
years has been approximately 15,000 students. CNM serves its students at seven campus locations in the
Albuquerque metropolitan area: Main Campus (MAIN), Joseph M. Montoya Campus (JMMC), South
Valley Campus (SVC), Workforce Training Center (WTC), West Side Campus (WSC), Rio Rancho
Campus (RRC) and the Applied Technology Center (ATC) as well as two Small Business Development
Centers (SBDCs) and online distance learning and hybrid instruction. The college offers associates
degrees and certificates in a variety of subject areas.
For complete information about CNM see the current CNM Fact Book located at:
http://www.cnm.edu/depts/planning/instres/fact_book/factbook.html
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 10 of 51
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
1.2
CAMPUS LOCATIONS
Street addresses, campus layouts, building names and parking areas are provided per the below link.
http://www.cnm.edu/maps-and-directory
1.3
CURRENT TECHNOLOGY ENVIRONMENT
A summary of CNM’s current technology environment is provided in Exhibit F: Current Technology
Environment. Topology maps depicting related IT systems are included as exhibits as follows:
Exhibit G: Data Center Floor Plans
Exhibit H: Network Topology
Exhibit I: Storage Topology
Exhibit J: Phone System Topology
Exhibit K: Security Systems
Exhibit L: Future Technology Environment
Exhibit M: CNM Information Technology Services Staff & Organization Chart
Exhibit N: CNM Change Management Process
1.3.1
1.3.2
1.3.3
1.3.4
1.3.5
1.3.6
1.3.7
1.3.8
1.4
FUTURE ENVIRONMENT
As a large community college serving a dynamic community CNM’s mission is, “To create education
opportunities and community partnerships while pursuing a level of community college excellence that is
worthy of local and national recognition.” In order to serve this mission and CNM’s goals of Student
Success, Community Success, and Organizational Excellence and Innovation, CNM’s technology
environment reflects the dynamic nature of the college and is constantly challenged to integrate new
technologies that serve the needs of the college community. Over the duration of the contract resulting
from this RFP, CNM may determine it is in CNM’s best interest to upgrade or replace current system
platforms with those of other manufacturers or introduce a mixed platform environment. The successful
Vendor shall play a key role in technology discussions and will be asked to work with CNM to identify
potential technical constraints, benefits and impacts of technology solutions, and to assist in determining
Return On Investment (ROI). A summary of technology initiatives that CNM is actively pursuing or is
considering in the near future is provided per Exhibit L: Future Technology Environment.
1.4.1
CNM IT SUPPORT STAFF
CNM’s department of Information Technology Services (ITS) provides centralized support for all of
CNM’s information technology services and initiatives at all campus locations. ITS strives to maintain a
highly motivated customer oriented support organization by recruiting talented IT professionals and
offering ongoing opportunities for advancement and training. Summaries of ITS data center and network
staff’s capabilities and experience as well as an organization chart are provided as an indication of staffing
levels and capabilities per Exhibit M: CNM Information Technology Services Staff and Organizational
Chart.
2.
SCOPE OF WORK
The successful vendor will propose a Managed Services Support Solution that meets the criteria identified
by CNM’s ITS department. The vendor will be responsible for the technical accuracy and identifying the
impacts of the proposed solution to the current technical environment as well as the impacts to ITS’s
technical staff responsible for the administration and support of CNM’s information technology systems
for the duration of the proposed solution as described herein and in the related Exhibits. Requirements
have been identified as MANDATORY or as DESIRED. A compliance statement by the vendor is
required on each point. The compliance statement shall include the method of delivery for each
requirement as well as any costs or limitations not provided elsewhere by the Vendor. Bidders shall be
deemed non-responsive if offering other than full compliance to MANDATORY requirements. A nonmandatory pre-proposal meeting as well as a site(s) inspection will be conducted to further address any
additional questions.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 11 of 51
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
2.1
DATA CENTER AND NETWORK SYSTEMS
The following systems are to be considered for inclusion in the resulting support contract. For the purpose
of this RFP a system is defined as the interconnected hardware and any related software and supporting
components required to deliver the intended functionality as defined by the equipment manufacture/s and
used in a manner intended by and supported by the manufacturer/s. Systems are typically interconnected
to other systems that may or may not be described within this RFP and in the related exhibits. It is the
intent of this RFP that the selected vendor extends services and support to the level necessary to enable
CNM/ITS staff to work with manufacturers and support providers of other CNM IT systems that may not
be specifically identified as part of this RFP. (For the purpose of this RFP systems not specifically
identified in this RFP shall be termed as Third Party Systems.) The vendor may be required to work with
third party system vendors and/or third party support providers in conjunction with CNM/ITS support
staff in order to facilitate problem resolution, design development and other services as they relate to the
primary systems identified in this RFP.
2.2
PRIMARY SYSTEMS
The following describe the Primary Systems that the successful Vendor shall provide services for:
2.2.1
MANDATORY – CNM’s data communications network environment to include but not limited to
systems, components, services and functionality providing Core, Edge, Data Center, DMZ, WAN,
Internet, Wireless and Security networking services
2.2.2
MANDATORY – CNM’s Network Attached Storage (NAS) environment.
2.2.3
MANDATORY – CNM’s virtual server environment.
2.2.4
MANDATORY – CNM’s Application and Desktop Virtualization Pilot Project.
2.2.5
DESIRED – CNM’s legacy backup environment to include but not limited to Spectra Logic Tape Library
and Quest NetVault software.
2.2.6
DESIRED – Microsoft Server Operating Systems and Back Office applications including but not limited
to Active Directory, Exchange, SQL, IIS, Forefront Identity Manager and SharePoint.
2.2.7
DESIRED – Redhat and Ubuntu server Operating Systems.
2.2.8
DESIRED – TippingPoint, NetFlow Monitoring, IronPort, LogRhythm and other security
appliances/platforms as implemented in the future.
2.2.9
DESIRED – Other Systems. Prospective vendors are welcome to provide information on other systems
support offerings that they are qualified to provide that are described within CNM’s Technology
Environment, (Exhibit F) and are not described in this RFP as Primary Systems. The prospective vendor
shall articulate the nature of any such additional support offerings, how it relates to the intent of this RFP
and the benefit to CNM
2.3
GOALS AND OBJECTIVES
2.3.1
MANAGED SERVICES
CNM seeks to establish a partnership with a qualified managed services provider. The successful Vendor
shall be responsible for providing the following ongoing Managed Services support:
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 12 of 51
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
2.3.1.1
MANDATORY – The Vendor shall provide high level, tier 3 and 4, problem resolution support coverage
for all Primary Systems identified as Mandatory.
Note: For the purpose of this RFP problem resolution tier levels are defined as follows:
1. Tier 1 – Problem is resolved using CNM/ITS technical staffing and resources.
2. Tier 2 – Problem is resolved using CNM/ITS senior technical staffing and resources.
3. Tier 3 – Problem is resolved using Vendor staffing and resources.
4. Tier 4 – Problem is resolved using manufacturer staffing and resources
2.3.1.2
MANDATORY – Qualified vendors providing Managed Services for CNM’s Primary Systems as
identified in this RFP shall at a minimum be a fully certified support partner of the manufacturer of each of
the Primary Systems that are identified in the proposals that are submitted. All managed services provided
must meet or exceed any and all manufacturer’s requirements for manufacture’s product warranty,
maintenance and support. In addition Vendors must provide qualifications demonstrating their ability to
provide manufacturer support for each of the Primary Systems that are identified in the proposal that is
submitted.
2.3.1.3
MANDATORY – Qualified vendors providing Managed Services for CNM’s Primary Systems as
identified in this RFP shall maintain adequate levels of qualified staffing to meet or exceed the level of
support identified in the proposals that are submitted and CNM’s support requirements. Vendors shall
provide qualifications demonstrating the ability of staff within their organization to provide support for
each of the Primary Systems that are identified in the proposal that is submitted.
2.3.1.4
MANDATORY – The Vendor shall provide seamless “single-point-of-contact” support coverage
24x7x365 for all Primary Systems identified in the proposal that is submitted.
2.3.1.5
MANDATORY – The Vendor shall provide local on-site support as deemed necessary by joint agreement
by both the Vendor and CNM for all Primary Systems identified in the proposal that is submitted. In order
to expedite on-site support the Vendor shall maintain an adequate level qualified local staffing within the
Albuquerque, New Mexico metropolitan area.
2.3.1.6
MANDATORY – The Vendor shall adhere to CNM’s established Change Management and problem
resolution processes as defined in Exhibit N, CNM Change Management Process.
2.3.1.7
MANDATORY – The Vendor shall identify and recommend operational design and/or configuration
modifications that ensure performance optimization and system stability as required for day-to-day
maintenance and implementation of equipment and software that may not be considered to be part of a
specific project for all Primary Systems identified as Mandatory.
2.3.1.8
MANDATORY – The Vendor shall provide engineering review services for configuration changes and/or
design enhancements proposed by CNM for all Primary Systems identified as Mandatory.
2.3.1.9
MANDATORY – The Vendor shall provide 24x7x365 performance monitoring and notification services
for Network Systems at the building, campus, core and Data Center distribution interface level.
2.3.1.10
MANDATORY – The Vendor shall provide management of CNM’s Cisco SmartNet services and serve
as the primary interface to Cisco’s Technical Assistance Center (TAC).
2.3.1.11
MANDATORY – The Vendor shall rapidly acquire and actively maintain a comprehensive understanding
of CNM’s environment.
2.3.1.12
MANDATORY – The Vendor shall provide quarterly documented reports of system performance,
recommendations for improvements, tickets and service account balances.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 13 of 51
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
2.3.1.13
MANDATORY – The Vendor shall attend regular monthly meetings and meetings as needed to report on
and coordinate all activities occurring as a result of the awarded contract.
2.3.1.14
DESIRED – CNM is interested in proposals that include the Vendor providing high level, Tier 3 and Tier
4, problem resolution support coverage on an as-needed basis for all Primary Systems identified as
Desired.
2.3.1.15
DESIRED – CNM is interested in proposals that include Vendor availability to recommend operational
design and/or configuration modifications that ensure performance optimization and system stability on an
as needed basis for day-to-day maintenance and implementation of equipment and software that may not
be considered to be part of a specific project for all Primary Systems identified as Desired.
2.3.1.16
DESIRED – CNM is interested in proposals that include the Vendor providing engineering review
services for configuration changes and/or design enhancements proposed by CNM for all Primary Systems
identified as Desired.
2.3.1.17
DESIRED – CNM is interested in proposals that include the Vendor providing 24x7x365 performance
monitoring and notification services for all Primary Systems in addition to the network interfaces included
in Item 2.3.1.9. CNM desires real-time, clientless access to monitoring tools and assistance to identify,
configure interfaces, notification thresholds and determine baseline performance indices that will allow
CNM to proactively maintain system performance objectives.
2.3.1.18
DESIRED – CNM is interested in proposals that include the Vendor providing software release
management. Software release management at a minimum involves tracking version and release of
systems software and firmware; evaluation of releases prior implementation on CNM’s systems;
recommendation as to which release to install and when; release distribution and installation.
2.3.1.19
DESIRED – CNM is interested in proposals that include the Vendor providing continuous vulnerability
scanning of public facing systems.
2.3.2
CONSULTATION, ENGINEERING AND IMPLEMENTATION SERVICES
2.3.2.1
MANDATORY – The Vendor shall provide Consultation, Engineering and Implementation services for
CNM’s Primary Systems identified as Mandatory in this RFP.
2.3.2.2
MANDATORY – The Vendor shall at a minimum be a fully certified partner of the manufacturer of each
Primary System covered under their proposal for Consultation, Engineering and Implementation services.
All Consultation, Engineering and Implementation services provided must meet or exceed any and all
manufacturer’s requirements for manufacture’s product warranty, maintenance and support. In addition
Vendors shall provide qualifications demonstrating their ability to provide manufacturer supportable and
baseline integration for each of the Primary Systems that are under their proposal.
2.3.2.3
MANDATORY – The Vendor shall provide Consultation, Engineering and Implementation staffing that
that exceeds, augments and compliments the skills and abilities of CNM’s ITS Support staff as identified
in this RFP. Engineering resources with limited technical capabilities are unacceptable.
2.3.2.4
MANDATORY – Qualified vendors providing Consultation, Engineering and Implementation services
for CNM’s Primary Systems as identified in this RFP shall maintain adequate levels of qualified staffing
to meet or exceed CNM’s Consultation, Engineering and Implementation requirements. Vendors must
provide qualifications demonstrating the ability of staff within their organization to provide this type of
service for each of the Primary Systems that are identified in the proposals that are submitted.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 14 of 51
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
2.3.2.5
MANDATORY – The Vendor shall provide comprehensive documented proposals for Consultation,
Engineering and Implementation services prior to implementation approval. Following successful
implementation the Vendor shall provide updated documentation describing the solution as implemented.
Documentation shall be provided using Microsoft Office Products (Word, Excel, PowerPoint, Visio, and
Project) and Adobe PDF format as appropriate.
2.3.2.6
MANDATORY – The Vendor shall provide on-site implementation support as determined necessary by
CNM.
2.3.2.7
MANDATORY – The Vendor shall provide adequate knowledge transfer to CNM/ITS staff enabling
them to demonstrate operational proficiency following all implementations.
2.3.2.8
MANDATORY – The Vendor shall adhere to CNM’s Change Management process as it relates to all
implementations. See Exhibit N, CNM Change Management Process.
2.3.2.9
DESIRED – CNM is interested in proposals that include the Vendor providing Consultation, Engineering
and Implementation services for CNM’s Primary Systems identified as Desired in this RFP.
2.3.3
PROJECT MANAGEMENT SERVICES
CNM seeks to establish a partnership with a qualified solutions team to Project Management for
implementations and projects involving its Primary Systems. The successful Vendor shall be responsible
for providing the following Project Management services:
2.3.3.1
MANDATORY – Vendors shall provide Project Management services for implementations and other
initiatives as deemed necessary by CNM that involve CNM’s Primary Systems as identified as Mandatory
in this RFP.
2.3.3.2
DESIRED – CNM is interested in proposals that include the Vendor providing Project Management
services for implementations and other initiatives as deemed necessary by CNM that involve CNM’s
Primary Systems as identified as Desired in this RFP
2.4
MINIMUM QUALIFICATIONS
2.4.1
Offerors shall complete SECTION H, COMPLIANCE MATRIX ON MANDATORY
REQUIREMENTS. Only those offers where the Offeror has indicated FULL compliance to
the mandatory requirements will be evaluated and considered for award.
3
EVALUATION CRITERIA
3.1
STEP 1: Written proposals shall be reviewed and evaluated in accordance with the evaluation criteria
established below per 3.5.3.1 Section I. through 3.5.3.4 Section IV. CNM reserves the right to reject all
offers and issue a new RFP if necessary. An evaluation committee shall evaluate written proposals based
on the weighted evaluation criteria. Rankings will be based upon an average tabulation of all individual
committee member scores.
If interviews are not conducted, then the score based ranking shall be the basis for awarding the top scored
Offeror.
3.2
STEP 2 (optional):
If interviews are to be conducted, then the score based rankings of the written offers shall be used as the
basis to create a short list of those top ranked firms. Interviews shall be scored in accordance with the
evaluation criteria taking into account the information provided in the written response and any additional
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SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
questions related to the scope of the RFP. Additional questions related to the scope of this RFP may be
submitted to shortlist in advance or during interviews.
Information and/or factors gathered during interviews, negotiations, and any reference checks, in addition
to the evaluation criteria rankings, may be utilized in the final award decisions. References may or may not
be reviewed at the discretion of CNM. CNM reserves the right to contact references other than, or in
addition to, those furnished by a Respondent.
Final rankings will be based upon an average tabulation of all individual committee member scores after
interviews and will not be averaged with STEP 1 scores.
3.3
CRITERIA
3.3.1
SECTION I. CAPACITY, CAPABILITY, KNOWLEDGE, BACKGROUND AND
EXPERIENCE – 125 POINTS POSSIBLE FOR 3.3.1.1 – 3.3.1.11
3.3.1.1
Provide a brief narrative describing the history of your firm. Identify the number of employees in your
firm, the ownership and if the company has ever filed bankruptcy, been in loan default, or if there are any
pending liens, claims or lawsuits against the firm.
3.3.1.2
Provide demonstrated experience that supports your firms’ ability to perform the services identified in the
goals and intent of this RFP.
3.3.1.2.1
List up to five (5) contracts the Offeror may have had with institutes of higher education or businesses of
similar size an complexity of data center and network operations during the last five (5) years that relate to
the Offeror’s ability to perform the service(s) as requested in this RFP. List by company all manufacturers
of Primary Systems for which support is included in the Offerer’s proposal and for which the Offerer is a
certified partner. (e.g., not limited to Network, Storage, Virtualization, OS environments, etc.), contract
reference numbers, project name/title, contract amount, contract period of performance, date of
completion, contact person’s name, title, address, E-mail address and web address. By responding to this
RFP, the Offeror grants permission to CNM to contact the references. NOTE: ALL REFERENCES
WILL BE CONTACTED BY EMAIL, SO PLEASE BE SURE TO INCLUDE THE CONTACT’S
EMAIL ADDRESS. Do not include CNM as a reference.
3.3.1.3
Identify all engineering or other disciplines needed to fulfill the services.
3.3.1.3.1
Identify the number of resources within your firm for each discipline.
3.3.1.4
State the name, title or position, telephone number and e-mail address of the individual who would have
primary responsibility for the potential project services resulting from this RFP.
3.3.1.5
Identify names, responsibilities, qualifications, certifications and location(s) of staff who will be assigned
to the projects. CNM may at CNM’s sole discretion request removal and replacement of any of the
Contractor’s staff not meeting performance requirements. Changes to staff assigned to projects made by
the Contractor must be mutually agreed to by the Parties.
3.3.1.6
Identify names, responsibilities, qualifications, certifications and location(s) of subcontractors and/or
consultants who will be assigned to the projects. All changes to personnel assigned to projects must be
mutually agreed to by the parties.
3.3.1.7
Identify your current project load, and maximum project capacity.
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3.3.1.8
Describe your firm’s staffing levels available to support CNM’s requirements as identified in this RFP.
3.3.1.9
Provide an organizational chart of your firm indicating lines of authority for personnel involved in
performance of this potential contract and relationships of this staff to other programs or functions of the
firm. This chart must also show lines of authority to the next senior level management.
3.3.1.10
Describe the internal controls to be used during the course of the project services..
3.3.1.11
Describe if your firm has had a contract terminated for default in the last five (5) years. Termination for
default is defined as notice to stop performance due to the Offeror's non-performance or poor performance
or if the issue of performance was either (a) not litigated due to inaction on the part of the Proposer, or (b)
litigated and such litigation determined that the proposer was in default. Submit full details of their terms
for default including the other parties’ name, address, and telephone number. Present the Offeror’s
position on the matter. CNM will evaluate the facts and may, at its sole discretion, reject the proposal on
the grounds of the past experience. Indicate if no such termination for default has been experienced by the
Offeror in the past five (5) years.
3.3.2
SECTION II. MANDATORY REQUIREMENTS – 334 POINTS POSSIBLE FOR
3.3.2.1 - 3.3.2.25
3.3.2.1
PRIMARY SYSTEMS
MANDATORY: Describe the services your firm provides for CNM’s data communications network
environment to include systems, components, services and functionality providing Core, Edge, Data
Center, DMZ, WAN, Internet, Wireless and Security networking services.
3.3.2.2
MANDATORY: Describe the services your firm provides for CNM’s Network Attached Storage (NAS)
environment.
3.3.2.3
MANDATORY: Describe the services your firm provides for CNM’s virtual server environment.
3.3.2.4
MANDATORY: Describe the services your firm provides for CNM’s Application and Desktop
Virtualization Pilot.
3.3.2.5
MANAGED SERVICES
MANDATORY: Describe the services your firm provides for high level, tier 3 and 4, problem resolution
support coverage for all Primary Systems identified as Mandatory. Identify all tier coverage provided for
Tier 3 & Tier 4 support.
3.3.2.6
MANDATORY: Describe the services your firm provides for Managed Services for CNM’s Primary
Systems as identified in this RFP. Confirm that your firm is a fully certified support partner of the
manufacturer of each of the Primary Systems that are identified in the proposals that are submitted.
Confirm that all managed services provided meet or exceed any and all manufacturer’s requirements for
manufacture’s product warranty, maintenance and support. Provide qualifications demonstrating your
ability to provide manufacturer support for each of the Primary Systems that are identified in the proposal
that is submitted.
3.3.2.7
MANDATORY: Describe how your firm will maintain adequate levels of qualified staffing to meet or
exceed the level of support identified in the proposals that are submitted and CNM’s support requirements.
Provide qualifications demonstrating the ability of staff within their organization to provide support for
each of the Primary Systems that are identified in the proposal that is submitted.
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3.3.2.8
MANDATORY: Describe how your firm will provide seamless “single-point-of-contact” support
coverage 24x7x365 for all Primary Systems identified in the proposal.
3.3.2.9
MANDATORY: Describe how your firm will provide local on-site support as deemed necessary by joint
agreement by both the Vendor and CNM for all Primary Systems identified in the proposal that is
submitted. Confirm that your firm shall maintain an adequate level qualified local staffing within the
Albuquerque, New Mexico metropolitan area to support CNM.
3.3.2.10
MANDATORY: Confirm your firm’s adherence to adhere to CNM’s established Change Management
and problem resolution processes as defined in Exhibit N.
3.3.2.11
MANDATORY: Describe your firm’s ability and confirm your firm’s agreement to identify and
recommend operational design and/or configuration modifications that ensure performance optimization
and system stability as required for day-to-day maintenance and implementation of equipment and
software that may not be considered to be part of a specific project for all Primary Systems identified as
Mandatory.
3.3.2.12
MANDATORY: Describe your firm’s engineering review services for configuration changes and/or
design enhancements proposed by CNM for all Primary Systems identified as Mandatory.
3.3.2.13
MANDATORY: Describe how your firm will provide 24x7x365 performance monitoring and notification
services for Network Systems at the building, campus, core and Data Center distribution interface level.
3.3.2.14
MANDATORY: Describe how your firm will provide management of CNM’s Cisco SmartNet services
and serve as the primary interface to Cisco’s Technical Assistance Center (TAC).
3.3.2.15
MANDATORY: Describe the process you will use to rapidly acquire and actively maintain a
comprehensive understanding of CNM’s environment.
3.3.2.16
MANDATORY: Confirm that your firm will provide quarterly documented reports of system
performance, recommendations for improvements, tickets and service account balances. Include sample
reports for CNM’s review with your offer.
3.3.2.17
MANDATORY: Confirm that your firm’s assigned representative(s) will attend regular monthly meetings
and meetings as needed to report on and coordinate all activities occurring as a result of the awarded
contract.
3.3.2.18
CONSULTATION, ENGINEERING AND IMPLEMENTATION SERVICES
MANDATORY: Confirm that your firm will provide Consultation, Engineering and Implementation
services for CNM’s Primary Systems identified as Mandatory in this RFP.
3.3.2.19
MANDATORY: Confirm your Partner Certification with each Primary System manufacturer covered
under their proposal includes Consultation, Engineering and Implementation services. All Consultation,
Engineering and Implementation services provided must meet or exceed any and all manufacturer’s
requirements for manufacture’s product warranty, maintenance and support. In addition, provide your
qualifications demonstrating your firm’s ability to provide manufacturer supportable and baseline
integration for each of the Primary Systems that are under your proposal.
3.3.2.20
MANDATORY: Describe how your firm’s Consultation, Engineering and Implementation staffing will
exceed, augment and compliment the skills and abilities of CNM’s ITS Support staff as identified in this
RFP. Include resumes of all staff as part of your proposal. NOTE: CNM reserves the right to request a
change in contractor representatives if the assigned representatives are not, in the opinion of CNM,
meeting its needs adequately.
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3.3.2.21
MANDATORY: Confirm your firm’s agreement to provide comprehensive documented proposals for
Consultation, Engineering and Implementation services prior to implementation approval. Following
successful implementation, confirm that your firm will provide updated documentation describing the
solution as implemented. Confirm that all documentation will be provided using Microsoft Office
Products (Word, Excel, PowerPoint, Visio, and Project) and Adobe PDF format as appropriate. Include
sample documentation for CNM’s review with your offer.
3.3.2.22
MANDATORY: Confirm that your firm will provide on-site implementation support as determined
necessary by CNM.
3.3.2.23
MANDATORY: Describe how your firm will provide knowledge transfer to CNM/ITS staff enabling
them to demonstrate operational proficiency following all implementations.
3.3.2.24
MANDATORY: Confirm your firm’s adherence to CNM’s Change Management (see Exhibit N)
process as it relates to all implementations.
3.3.2.25
3.3.3
PROJECT MANAGEMENT SERVICES
MANDATORY: Describe your firm’s Project Management services for implementations and other
initiatives as deemed necessary by CNM that involve CNM’s Primary Systems as identified as
MANDATORY in this RFP.
SECTION III. DESIRED REQUIREMENTS – 166 POINTS POSSIBLE FOR 3.3.3.1 3.3.3.13
PRIMARY SYSTEMS
3.3.3.1
DESIRED: Describe the services your firm provides for CNM’s legacy backup environment to including
but not limited to Spectra Logic Tape Library and Quest NetVault software.
3.3.3.2
DESIRED: Describe the services your firm provides for Microsoft Server Operating Systems and Back
Office applications including but not limited to Active Directory, Exchange, SQL, IIS, Forefront Identity
Manager and SharePoint.
3.3.3.3
DESIRED: Describe the services your firm provides for Redhat and Ubuntu server Operating Systems.
3.3.3.4
DESIRED: Describe the services your firm provides for TippingPoint, NetFlow Monitoring, IronPort,
LogRhythm and other security appliances/platforms as implemented in the future.
3.3.3.5
DESIRED: Describe the services your firm provides for Other Systems. Prospective vendors are welcome
to provide information on other systems support offerings that they are qualified to provide that are
described within CNM’s Technology Environment, (Exhibit F) and are not described in this RFP as
Primary Systems. The prospective vendor shall articulate the nature of any such additional support
offerings, how it relates to the intent of this RFP and the benefit to CNM.
3.3.3.6
3.3.3.7
MANAGED SERVICES
DESIRED: Describe your firm’s Tier 3 and Tier 4, problem resolution support coverage on an as-needed
basis for all Primary Systems identified as Desired.
DESIRED: Describe your firm’s ability and agreement to recommend operational design and/or
configuration modifications that ensure performance optimization and system stability on an as needed
basis for day-to-day maintenance and implementation of equipment and software that may not be
considered to be part of a specific project for all Primary Systems identified as Desired.
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3.3.3.8
DESIRED: Describe your firm’s engineering review services for configuration changes and/or design
enhancements for all Primary Systems identified as Desired.
3.3.3.9
DESIRED: Describe your firm’s 24x7x365 performance monitoring and notification services for all
Primary Systems in addition to the network interfaces included in Item 2.3.1.9. Describe the real-time,
clientless access to monitoring tools and assistance your firm will use to identify, configure interfaces,
notification thresholds and determine baseline performance indices that will allow CNM to proactively
maintain system performance objectives.
3.3.3.10
DESIRED: Describe whether your firm will perform software release management, and if so, how.
Software release management at a minimum involves tracking version and release of systems software and
firmware; evaluation of releases prior implementation on CNM’s systems; recommendation as to which
release to install and when; release distribution and installation.
3.3.3.11
DESIRED: Describe whether your firm will provide continuous vulnerability scanning of public facing
systems, and if so, how.
3.3.3.12
3.3.3.13
CONSULTATION, ENGINEERING AND IMPLEMENTATION SERVICES
DESIRED: Describe your firm’s Consultation, Engineering and Implementation services for CNM’s
Primary Systems identified as Desired in this RFP.
PROJECT MANAGEMENT SERVICES
DESIRED: Describe your firm’s Project Management services for implementations and other initiatives as
deemed necessary by CNM that involve CNM’s Primary Systems as identified as DESIRED in this RFP.
10 POINTS POSSIBLE.
3.3.4
SECTION IV. TECHNICAL REQUIREMENTS - 125 POINTS POSSIBLE FOR 3.3.4.1 –
3.3.4.7
3.3.4.1
Assessment – Assessment implies a thorough understanding of user requirements as well as physical
constraints and product limitations. Describe the approach the firm will use to accomplish the initial and
ongoing assessment portion of CNM’s Managed Services environment as well as assessment of future
engineering and implementation solutions and projects. List the criteria that must be addressed to achieve
a meaningful assessment and how that criteria will be determined.
3.3.4.2
Design - The respondent shall comment on the criterion that is essential to achieve solutions design that
successfully addresses the requirements determined in the assessment portion of a project. Describe the
firm’s recommended approach to achieve a successful design as well as the firm’s approach to mitigating
differences of technical opinion with the client.
3.3.4.3
Integration – Solution and project implementation must provide for seamless integration with CNM’s
existing network and data center environments as well as management software and the capabilities of
CNM/ITS staff to assume operational support. Describe the firm’s approach to ensuring successful
integration in CNM’s environment. List similar solutions and projects of similar size and scope that were
recently completed by the firm in which the firm considers 100% seamless integration was achieved.
Describe how the firm achieved successful integration in the projects listed.
3.3.4.4
Security – Solutions, projects and ongoing support must provide for ease of end-user access while
ensuring the integrity of CNM’s data and network security. Educational institutions typically present a
complex security environment based on the diverse requirements of students, faculty and administrative
staff as well as the various levels of data sensitivity and access required by different roles within the
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SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
institution. Describe the firm’s experience ensuring data security in supporting organizations of similar
scope.
3.3.4.5
Project Management – Describe the firm’s experience successfully managing projects. Describe the
essential criteria that the firm feels would be necessary for successful completion of future projects.
3.3.4.6
Implementation – Describe what the firm considers successful implementation and how the firm will
achieve successful implementation of future CNM solutions and projects. Describe solutions and projects
completed recently that the firm considers successful. Describe the unique challenges of each of the listed
projects and how these challenges were overcome to assure success.
3.3.4.7
Technology Innovation - Respondent shall comment on their ability to respond to innovation in new
technology in the industry. Respondent shall also comment on their ability to adopt any open standards
embraced by the industry.
3.3.5
SECTION V. SUPPORT & SERVICE REQUIREMENTS - 125 POINTS POSSIBLE FOR
3.3.5.1 – 3.3.5.4
3.3.5.1
Industry Affiliation - As described in Exhibit F, “Current Technology Environment” maintenance and
support of CNM’s data center and network environments as well as future projects success is dependent on
the successful vendor’s in depth knowledge of the manufacturer’s equipment and software. Describe the
firm’s affiliation and current relationship with the Primary Systems manufacturer’s as a solutions provider
and as a support partner. Provide supporting documentation to verify the stated affiliation.
3.3.5.1.1
Describe other industry affiliations the firm may have that would contribute to the successful outcome of
the support and maintenance of CNM’s network infrastructure and the success future projects. Provide
supporting documentation to verify each stated affiliation.
3.3.5.2
Support Services – Respondent shall comment on their ability to provide ongoing support once awarded
the contract. Describe the mechanisms and resources the firm has in place to provide ongoing support.
Include local, regional and national resources as well as the firm’s ability to sustain multiple simultaneous
projects and multiple concurrent incidents. List and provide references for customers that the firm
currently provides similar ongoing support.
3.3.5.3
Consulting Services - The services requested through this RFP encompass the support and maintenance of
current datacenter and network environment as well as the assessment, design, testing, configuration and
implementation of future solutions. Describe options that would be available to CNM for this type of
service.
3.3.5.4
Training - At a minimum, the proposed solution must have training available before and after any solution
or project implementation. Respondent shall comment on the approach that would be used to enable CNM
staff to assume operational management of all current and future equipment and services as part of this
RFP. Describe the firm’s capacity for delivering training that is directly related to CNM’s data center and
network environment. List the training qualifications of any staff that would participate in the delivery of
any training that is provided. In addition describe future training and ongoing that would be available to
CNM support personal.
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SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-333
3.3.6
SECTION VI. ECONOMY AND PRICE - 125 POINTS POSSIBLE
Proposals should include all charges associated for services requested. Provide rates of all individuals who
may work on the services identified in this proposal. Additional charges, if required, for various types of help
(telephone support, on-site-support) should also be included.
If the price or hourly rates are to change in subsequent yearly contract renewals, indicate the maximum annual
increase per year, expressed as a percentage. Cost increase/adjustments will only be reviewed once a year at
time of renewal. If contractor requests a price adjustment/increase supporting documentation must accompany
the request.
The quoted hourly rates offered in response to this RFP may be decreased for future projects on a project-byproject basis upon written mutual agreement between the awarded Price Agreement holder and CNM.
Costs for Services required for which the successful Offeror does not identify shall be borne by the Offeror and
will shall not be charged to CNM. Indicate for what period of time these costs will be effective.
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SECTION E: SIGNATURE OF FIRM'S AUTHORIZED REPRESENTATIVE
By signing below, contractor acknowledges that it is a competent firm capable of providing the items and/or services
requested, is properly licensed for providing the items or services specified, has read this Invitation to Bid,
understands it, and agrees to be bound by its terms and conditions. Contractor hereby agrees to furnish items and/or
services, at the prices quoted, pursuant to all requirements and specifications contained in this document, upon
receipt of an authorized purchase order from the purchasing department, and further agree that the language of this
document shall govern in the event of a conflict with its bid. The undersigned, being duly authorized to sign bidding
documents and act on behalf of the contractor in an official capacity, certifies that the items and/or services offered
on this Invitation to Bid meets or exceeds all specifications, terms and conditions as described in this Invitation to
Bid without exceptions. I understand that items and/or services not meeting all specifications, terms and conditions
will be rejected and all costs shall be borne by the contractor.
Please fill in all spaces below:
Legal Company Name
Address
City, State, Zip
Phone Number
FAX Number
Email
Contact Person for Clarification of Bid Response
NM Tax ID
Federal Tax ID
Applicable NM License Numbers
ALL NEW MEXICO LICENSE NUMBERS LISTED HEREIN OR PURPORTED BY THE VENDOR MUST BE
ISSUED IN THE OFFERING FIRM’S LEGAL COMPANY NAME. LICENSE NUMBERS LISTED UNDER A
NAME OTHER THAN THE LEGAL COMPANY NAME MAY RENDER THE OFFER AS BEING NONRESPONSIVE. NON-RESPONSIVE OFFERS WILL NOT BE CONSIDERED FOR AWARD.
OFFERORS WISHING TO RECEIVE THE RESIDENTIAL PREFERENCE AS APPLICABLE PER NMSA 131-21 MUST SUBMIT A VALID RESIDENTIAL PREFERENCE CERTIFICATE WITH THEIR SEALED
RESPONSE.
OFFERORS WISHING TO RECEIVE THE VETERAN RESIDENT BUSINESS PREFERENCE AS
APPLICABLE PER NMSA 13-1-22 MUST SUBMIT A VALID RESIDENT VETERAN’S PREFERENCE
CERTIFICATE WITH THEIR SEALED RESPONSE.
Acknowledgment of Amendment/Addendum
Specify Number(s) and Date(s)
#
date
#
date
#
date
#
date
#
date
Signature of Member Authorized to Sign for Firm
Printed/Typed Name and Title of Individual Signing
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SECTION F: DEBARMENT/SUSPENSION STATUS & NON-COLLUSION AFFIDAVIT FORM
DEBARMENT/SUSPENSION STATUS
1. The vendor/contractor certifies that it is not suspended, debarred or ineligible from entering into
contracts with the Executive Branch of the Federal Government, or in receipt of a notice of proposed
debarment from any State agency or local public body.
2. The vendor/contractor agrees to provide immediate notice to CNM's Purchasing Department in the
event of being suspended, debarred or declared ineligible by any State or Federal department or
agency, or upon receipt of a notice of proposed debarment that is received after the submission of this
bid but prior to the award of the purchase order/contract.
NON-COLLUSION AFFIDAVIT
The undersigned, duly authorized to represent the persons, firm and/or corporation joining and
participating in the submission of the foregoing bid (such persons, firm and/or corporation hereinafter
being referred to as the vendor/contractor), being duly sworn, on his/her oath, states that to the best of
his/her belief and knowledge no person, firm, or corporation, nor any person duly representing the same
joining and participating in the submission or the foregoing bid/proposal, has directly or indirectly entered
into any agreement or arrangement with any other vendor/contractors, or with any employee of CNM, or
any person, firm or corporation under contract with CNM whereby the contractor, in order to induce the
acceptance of the foregoing bid by CNM has paid or is to pay any other vendor/contractor or to the
aforementioned persons anything of value whatsoever, and that the vendor/contractor has not directly or
indirectly entered into any agreement or arrangement with any other vendor/contractor which tends to or
does lessen or destroy free competition in the letting of the contract sought for by the foregoing bid.
CERTIFICATION
The undersigned hereby certifies that he/she has read the above Non-Collusion Affidavit and
Debarment/Suspension Disclosure Statement and that he/she understands and will comply with these
requirements. The undersigned further certifies that he/she have the authority to certify compliance for the
vendor/contractor named below.
Signature
Printed/Typed Name
Title
Date
Legal Company Name
Address
City/State/Zip
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SECTION G: RESIDENT VETERANS PREFERENCE CERTIFICATION
__________________________________________ (NAME OF CONTRACTOR) hereby certifies the following in
regard to application of the resident veterans' preference to this procurement:
PLEASE CHECK ONLY ONE BOX FROM THE FOUR (4) CHECK BOXES LISTED BELOW:
 I declare that my firm is ineligible to receive New Mexico Resident Veterans Preference.
The following three (3) checkboxes are applicable to ONLY those vendors eligible to receive New Mexico
Resident Veterans Preference AND who have included a valid New Mexico Resident Veterans Preference
certificate with their sealed response. No preference will be extended unless a valid certificate is included in
your sealed response. Submitted certificates shall be validated by CNM with New Mexico Tax & Revenue.
 I declare under penalty of perjury that my business prior year revenue starting January 1 ending December 31 is
less than $1M allowing me the 10% preference discount on this solicitation. I understand that knowingly giving false
or misleading information about this fact constitutes a crime.
 I declare under penalty of perjury that my business prior year revenue starting January 1 ending December 31 is
more than $1M but less than $5M allowing me the 8% preference discount on this bid or proposal. I understand that
knowingly giving false or misleading information about this fact constitutes a crime.
 I declare under penalty of perjury that my business prior year revenue starting January 1 ending December 31 is
more than $5M allowing me the 7% preference discount on this bid or proposal. I understand that knowingly giving
false or misleading information about this fact constitutes a crime.
"I agree to submit a report, or reports, to the State Purchasing Division of the General Services Department
declaring under penalty of perjury that during the last calendar year starting January 1 and ending on December 31,
the following to be true and accurate:
"In conjunction with this procurement and the requirements of this business' application for a Resident
Veteran Business Preference/Resident Veteran Contractor Preference under Sections 13-1-21 or 13-1-22 NMSA
1978, when awarded a contract which was on the basis of having such veterans preference, I agree to report to the
State Purchasing Division of the General Services Department the awarded amount involved. I will indicate in the
report the award amount as a purchase from a public body or as a public works contract from a public body as the
case may be.
"I understand that knowingly giving false or misleading information on this report constitutes a crime."
I declare under penalty of perjury that this statement is true to the best of my knowledge. I understand that giving false
or misleading statements about material fact regarding this matter constitutes a crime.
______________________________________________________________________________
(Signature of Business Representative)*
(Date)
*Must be an authorized signatory for the Business.
The representations made in checking the boxes constitutes a material representation by the
business that is subject to protest and may result in denial of an award or unaward of the
procurement involved if the statements are proven to be incorrect.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 25 of 51
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2
PRIMARY SYSTEMS
The following describe the Primary Systems that the
successful Vendor shall provide services for:
MANDATORY – CNM’s data communications network
environment to include but not limited to systems,
components, services and functionality providing Core,
Edge, Data Center, DMZ, WAN, Internet, Wireless and
Security networking services
MANDATORY – CNM’s Network Attached Storage (NAS)
environment.
MANDATORY – CNM’s virtual server environment.
MANDATORY – CNM’s Application and Desktop
Virtualization Pilot.
MANAGED SERVICES
CNM seeks to establish a partnership with a qualified
managed services provider. The successful Vendor shall
be responsible for providing the following ongoing
Managed Services support:
MANDATORY – The Vendor shall provide high level, tier 3
and 4, problem resolution support coverage for all Primary
Systems identified as Mandatory.
Note: For the purpose of this RFP problem resolution tier
levels are defined as follows:
1.
Tier 1 – Problem is resolved using CNM/ITS
technical staffing and resources.
2.
Tier 2 – Problem is resolved using CNM/ITS senior
technical staffing and resources.
3.
Tier 3 – Problem is resolved using Vendor staffing
and resources.
4.
Tier 4 – Problem is resolved using manufacturer
staffing and resources
MANDATORY – Qualified vendors providing Managed
Services for CNM’s Primary Systems as identified in this
RFP shall at a minimum be a fully certified support partner
of the manufacturer of each of the Primary Systems that
are identified in the proposals that are submitted. All
managed services provided must meet or exceed any and
all manufacturer’s requirements for manufacture’s product
warranty, maintenance and support. In addition Vendors
must provide qualifications demonstrating their ability to
provide manufacturer support for each of the Primary
Systems that are identified in the proposal that is
submitted.
MANDATORY – Qualified vendors providing Managed
Services for CNM’s Primary Systems as identified in this
RFP shall maintain adequate levels of qualified staffing to
meet or exceed the level of support identified in the
proposals that are submitted and CNM’s support
requirements. Vendors must provide qualifications
2.2.1
2.2.2
2.2.3
2.2.4
2.3.1
2.3.1.1
2.3.1.2
2.3.1.3
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 26 of 51
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
2.3.1.4
2.3.1.5
2.3.1.6
2.3.1.7
2.3.1.8
2.3.1.9
2.3.1.10
2.3.1.11
2.3.1.12
2.3.1.13
2.3.2
DESCRIPTION
Complies
Fully
Does not
Comply Fully
demonstrating the ability of staff within their organization
to provide support for each of the Primary Systems that
are identified in the proposal that is submitted.
MANDATORY – The Vendor shall provide seamless
“single-point-of-contact support coverage 24x7x365 for all
Primary Systems identified in the proposal that is
submitted.
MANDATORY – The Vendor shall provide local on-site
support as deemed necessary by joint agreement by both
the Vendor and CNM for all Primary Systems identified in
the proposal that is submitted. In order to expedite on-site
support the Vendor shall maintain an adequate level
qualified local staffing within the Albuquerque, New
Mexico metropolitan area.
MANDATORY – The Vendor shall adhere to CNM’s
established Change Management and problem resolution
processes as defined in Exhibit N, CNM Change
Management Process.
MANDATORY – The Vendor shall identify and
recommend operational design and/or configuration
modifications that ensure performance optimization and
system stability as required for day-to-day maintenance
and implementation of equipment and software that may
not be considered to be part of a specific project for all
Primary Systems identified as Mandatory.
MANDATORY – The Vendor shall provide engineering
review services for configuration changes and/or design
enhancements proposed by CNM for all Primary Systems
identified as Mandatory.
MANDATORY – The Vendor shall provide 24x7x365
performance monitoring and notification services for
Network Systems at the building, campus, core and Data
Center distribution interface level.
MANDATORY – The Vendor shall provide management of
CNM’s Cisco SmartNet services and serve as the primary
interface to Cisco’s Technical Assistance Center (TAC).
MANDATORY – The Vendor shall rapidly acquire and
actively maintain a comprehensive understanding of
CNM’s environment.
MANDATORY – The Vendor shall provide quarterly
documented reports of system performance,
recommendations for improvements, tickets and service
account balances.
MANDATORY – The Vendor shall attend regular monthly
meetings and meetings as needed to report on and
coordinate all activities occurring as a result of the
awarded contract.
CONSULTATION, ENGINEERING AND
IMPLEMENTATION SERVICES
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 27 of 51
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.3.2.1
MANDATORY – The Vendor shall provide Consultation,
Engineering and Implementation services for CNM’s
Primary Systems identified as Mandatory in this RFP.
MANDATORY – The Vendor shall at a minimum be a fully
certified partner of the manufacturer of each Primary
System covered under their proposal for Consultation,
Engineering and Implementation services. All
Consultation, Engineering and Implementation services
provided must meet or exceed any and all manufacturer’s
requirements for manufacture’s product warranty,
maintenance and support. In addition Vendors must
provide qualifications demonstrating their ability to provide
manufacturer supportable and baseline integration for
each of the Primary Systems that are under their proposal.
MANDATORY – The Vendor shall provide Consultation,
Engineering and Implementation staffing that that
exceeds, augments and compliments the skills and
abilities of CNM’s ITS Support staff as identified in this
RFP. Engineering resources with limited technical
capabilities are unacceptable.
MANDATORY – Qualified vendors providing Consultation,
Engineering and Implementation services for CNM’s
Primary Systems as identified in this RFP shall maintain
adequate levels of qualified staffing to meet or exceed
CNM’s Consultation, Engineering and Implementation
requirements. Vendors must provide qualifications
demonstrating the ability of staff within their organization
to provide this type of service for each of the Primary
Systems that are identified in the proposals that are
submitted.
MANDATORY – The Vendor shall provide comprehensive
documented proposals for Consultation, Engineering and
Implementation services prior to implementation approval.
Following successful implementation the Vendor shall
provide updated documentation describing the solution as
implemented. Documentation shall be provided using
Microsoft Office Products (Word, Excel, PowerPoint, Visio,
and Project) and Adobe PDF format as appropriate.
MANDATORY – The Vendor shall provide on-site
implementation support as determined necessary by
CNM.
MANDATORY – The Vendor shall provide adequate
knowledge transfer to CNM/ITS staff enabling them to
demonstrate operational proficiency following all
implementations.
MANDATORY – The Vendor shall adhere to CNM’s
Change Management process as it relates to all
implementations. See Exhibit N, CNM Change
Management Process.
2.3.2.2
2.3.2.3
2.3.2.4
2.3.2.5
2.3.2.6
2.3.2.7
2.3.2.8
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 28 of 51
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.3.3
PROJECT MANAGEMENT SERVICES
CNM seeks to establish a partnership with a qualified
solutions team to Project Management for
implementations and projects involving its Primary
Systems. The successful Vendor shall be responsible for
providing the following Project Management services:
MANDATORY – Vendors shall provide Project
Management services for implementations and other
initiatives as deemed necessary by CNM that involve
CNM’s Primary Systems as identified as Mandatory in this
RFP.
2.3.3.1
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 29 of 51
EXHIBIT C: INSURANCE REQUIREMENTS
CERTIFICATES OF INSURANCE
The AWARDED Contractor shall furnish UPON REQUEST, one copy each of Certificates of insurance herein required for each copy of
the resultant Agreement, showing the coverage, limits of liability, covered operation, effective dates of expiration of policies of Insurance
carried by the Contractor. The Contractor shall furnish to the Owner copies of limits. The Certificates of Insurance shall be in the form of
AIA Document G-705 or similar format acceptable to the Owner. Such certificates shall be filed with the Owner and shall also contain the
following statements:
1.
The Governing Board of Central New Mexico Community College, Central New Mexico Community College, its agents,
servants and employees are held as additional insured.
2.
"The insurance coverage certified herein shall not be canceled or materially changed except after forty five (45) days
written notice has been provided to the Owner."
COMPENSATION INSURANCE:
The Contractor shall procure and shall maintain during the life of any resultant agreement Worker's Compensation insurance as required by
applicable State law for all of the Contractor's employees to be engaged at the site referred to in this solicitation in case of any such work
sublet, the Contractor's Worker's Compensation insurance. In case any class of employee engaged in work on the project under this contract
is not protected under a Worker's Compensation Statute, the Contractor shall provide and shall cause each subcontractor or sub-subcontractor
to provide Employer's Insurance in an amount of not less than $500,000.
CONTRACTOR'S PUBLIC LIABILITY INSURANCE:
The Contractor shall maintain insurance coverage "equal to the maximum liability amounts set forth in the New Mexico Tort Claims Act
Section 41-4-1 et.seq. NMSA 1978". The insurance must remain in force for the life of the contract including all contract extension or
renewals. The limits effective July 1, 1992 are:
$400,000 per person/$750,000 per occurrence plus $300,000 for medical and $100,000 for property damage for a total maximum
liability of $1,150,000 per occurrence.
CONTRACTOR'S VEHICLE LIABILITY INSURANCE:
The Contractor shall procure and shall maintain during the life of this contact Vehicle Liability Insurance coverage "equal to the maximum
liability amounts set forth in the New Mexico Tort Claims Act Section 41-1-1 et. seq. NMSA 1978". The insurance must remain in force for
the life of the contract including all contract extensions or renewals. The limits effective July 1, 1992 are:
Bodily Injury:
Property Damage:
$750,000. Each Occurrence
$100,000. Each Occurrence
SUBCONTRACTOR'S AND SUB-SUBCONTRACTOR'S PUBLIC AND VEHICLE LIABILITY INSURANCE:
The Contractor shall either:
(1)
Require each subcontractor or sub-subcontractor to procure and maintain during the life of the subcontract or sub- subcontract
Public Liability Insurance of the types and amounts specified above or,
(2)
Insure the activities of the subcontractors or sub-subcontractors in the Contractor's policy as required under this Article.
GENERAL:
All insurance policies are to be issued by companies authorized to do business under the laws of the state in which the work is to be done and
acceptable to Owner.
The Contractor shall not violate, or permit to be violated, any conditions of any said policies, and shall at all times satisfy the requirements of
the insurance companies writing said policies.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 30 of 51
EXHIBIT B: CAMPAIGN CONTRIBUTION DISCLOSURE FORM
Pursuant to the Procurement Code, Sections 13-1-28, et seq., NMSA 1978 and NMSA 1978, § 13-1-191.1 (2006),
as amended by Laws of 2007, Chapter 234, any prospective contractor seeking to enter into a contract with any
state agency or local public body for professional services, a design and build project delivery system, or the
design and installation of measures the primary purpose of which is to conserve natural resources must file
this form with that state agency or local public body. This form must be filed even if the contract qualifies as a small
purchase or a sole source contract. The prospective contractor must disclose whether they, a family member or a
representative of the prospective contractor has made a campaign contribution to an applicable public official of the
state or a local public body during the two years prior to the date on which the contractor submits a proposal or, in
the case of a sole source or small purchase contract, the two years prior to the date the contractor signs the
contract, if the aggregate total of contributions given by the prospective contractor, a family member or a
representative of the prospective contractor to the public official exceeds two hundred and fifty dollars ($250) over
the two year period.
Furthermore, the state agency or local public body may cancel a solicitation or proposed award for a proposed
contract pursuant to Section 13-1-181 NMSA 1978 or a contract that is executed may be ratified or terminated
pursuant to Section 13-1-182 NMSA 1978 of the Procurement Code if: 1) a prospective contractor, a family member
of the prospective contractor, or a representative of the prospective contractor gives a campaign contribution or
other thing of value to an applicable public official or the applicable public official’s employees during the pendency
of the procurement process or 2) a prospective contractor fails to submit a fully completed disclosure statement
pursuant to the law.
The state agency or local public body that procures the services or items of tangible personal property shall indicate
on the form the name or names of every applicable public official, if any, for which disclosure is required by a
prospective contractor.
THIS FORM MUST BE INCLUDED IN THE REQUEST FOR PROPOSALS AND MUST BE FILED BY ANY
PROSPECTIVE CONTRACTOR WHETHER OR NOT THEY, THEIR FAMILY MEMBER, OR THEIR
REPRESENTATIVE HAS MADE ANY CONTRIBUTIONS SUBJECT TO DISCLOSURE.
The following definitions apply:
“Applicable public official” means a person elected to an office or a person appointed to complete a term of an
elected office, who has the authority to award or influence the award of the contract for which the prospective
contractor is submitting a competitive sealed proposal or who has the authority to negotiate a sole source or small
purchase contract that may be awarded without submission of a sealed competitive proposal.
“Campaign Contribution” means a gift, subscription, loan, advance or deposit of money or other thing of value,
including the estimated value of an in-kind contribution, that is made to or received by an applicable public official or
any person authorized to raise, collect or expend contributions on that official’s behalf for the purpose of electing the
official to either statewide or local office. “Campaign Contribution” includes the payment of a debt incurred in an
election campaign, but does not include the value of services provided without compensation or unreimbursed travel
or other personal expenses of individuals who volunteer a portion or all of their time on behalf of a candidate or
political committee, nor does it include the administrative or solicitation expenses of a political committee that are
paid by an organization that sponsors the committee.
“Family member” means spouse, father, mother, hild, father-in-law, mother-in-law, daughter-in-law or son-in-law.
“Pendency of the procurement process” means the time period commencing with the public notice of the request
for proposals and ending with the award of the contract or the cancellation of the request for proposals.
“Person” means any corporation, partnership, individual, joint venture, association or any other private legal entity.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 31 of 51
EXHIBIT B: CAMPAIGN CONTRIBUTION DISCLOSURE FORM
“Prospective contractor” means a person who is subject to the competitive sealed proposal process set forth in the
Procurement Code or is not required to submit a competitive sealed proposal because that person qualifies for a
sole source or a small purchase contract.
“Representative of a prospective contractor” means an officer or director of a corporation, a member or manager
of a limited liability corporation, a partner of a partnership or a trustee of a trust of the prospective contractor.
Name(s) of Applicable Public Official(s) if any:
CNM's Governing Board including, District 1 Ms. Pauline J. Garcia, District 2 Mr. Robert P. Matteucci, Jr.,
District 3 Ms. Deborah Moore, District 4 Mr. Mark Armijo, District 5 Mr. Blair L. Kaufman, District 6 Ms.
Penelope S. Holbrook, and District 7 Mr. Michael DeWitte.
DISCLOSURE OF CONTRIBUTIONS BY PROSPECTIVE CONTRACTOR:
Contribution Made By:
______________________________________________________
Relation to Prospective Contractor:
______________________________________________________
Date Contribution(s) Made:
______________________________________________________
Amount(s) of Contribution(s)
______________________________________________________
Nature of Contribution(s)
______________________________________________________
Purpose of Contribution(s)
______________________________________________________
____________________________
Signature
_______________________
Date
____________________________
Title (position)
--OR—
NO CONTRIBUTIONS IN THE AGGREGATE TOTAL OVER TWO HUNDRED FIFTY DOLLARS ($250) WERE
MADE to an applicable public official by me, a family member or representative.
______________________________
Signature
_______________________
Date
______________________________
Title (Position)
(Attach extra pages if necessary)
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 32 of 51
EXHIBIT C: CNM TRAVEL POLICY
All travel provided by the awarded vendor shall require prior written approval by CNM and shall adhere to
CNM’s Travel, Lodging and Meal Policies as described below. Reimbursement shall be for actual
expenses.
Actual expenses for lodging and meals may not exceed the following:
a. Lodging: may not exceed $250 per day for a single room
b. Meals: may not exceed $30 in-state; $45 out-of-state per day. NOTE: These are maximum daily amounts
based on actual expenses, not per-diem amounts. Per-diem is not provided.
c. Mileage. Travel by personal vehicle shall be reimbursed at the rate of $.32 per mile. The number of miles to
be reimbursed shall be determined in accordance with an official road map mileage chart, by established
distances between CNM campuses and/or sites, or by odometer reading if map mileage chart is not available
for localities involved. The amount reimbursed shall not exceed the total lowest reasonable commercial air
fare to the same destination. Mileage reimbursement is not allowed for vendors in the Albuquerque Metro
area.
d. Air Fare. Air transportation shall be reimbursed at the lowest reasonable air fare available at the time tickets
are purchased.
e. Vehicle Rental. Vehicles may be rented for official College business subject to the following conditions:
1. The need for vehicle rental shall be justified and documented on the travel request.
2. Rental of a vehicle for use within 150 miles of the CNM Main Campus shall normally be prohibited.
Exceptions must be justified in writing and approved by the vice president for administrative services.
3. A rented passenger vehicle should be of the type, size and cost range which represents a reasonable
expenditure for CNM without sacrificing safety and reasonable comfort.
a. Normally a vehicle in the mid-sized price range should be used.
b. Written justification must be provided when the size or cost of a rental vehicle exceeds the
normal usage provisions.
f. Prohibited Expenses:
1. Reimbursement for alcoholic beverages shall not be allowed.
2. Entertainment and telephone calls unrelated to business shall not be reimbursed
g. Detailed Receipts Required for the following expense types:
1. Meals
2. Lodging
3. Airfare
4. Car Rental
Detailed receipts shall be submitted with the Vendor’s invoice. Summary receipts are not acceptable.
h. CNM Approval Required:
1. Travel must be approved by CNM prior to service being provided.
2. All invoices require approval from CNM prior to payment. Payment for APPROVED travel expenses
shall be NET 30 days.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 33 of 51
EXH
HIBIT D: SAMPLE
S
NON-DISC
N
CLOSURE A
AGREEME
ENT
Non-D
Disclosure Agreement
A
– for Contrractors
This is an
n Agreement between Central
C
New Mexico Com
mmunity College (“CNM”) and
dor name] (“Contractor”
(
”) concerning
g the confid
dentiality and
d nondisclossure of
[Conttractor/Vend
inform
mation relatin
ng to CNM, itts students and employee
es. Referencces in this Ag
greement to ““CNM”
mean
n CNM togeth
her with its sttudents and employees.
e
WITNESSETH
W
H:
WHEREA
AS, Contracto
or has contra
acted with CN
NM to provid
de _________
__________
______
servic
ces, as des
scribed in Request
R
for Proposal(s) No. _____ and related
d documentts (the
“Conttract”), the te
erms and con
nditions of wh
hich Contractt are incorporated herein by reference
e; and
WHEREA
AS, Contracto
or acknowled
dges and reccognizes tha
at in perform
ming the Contract it
may have access to data and
a
information containe
ed within or about CNM
M’s resource
es and
systems; and
WHEREA
AS, Contracto
or acknowled
dges and reccognizes tha
at in perform
ming the Contract it
may have
h
access to sensitive and/or proprrietary and/orr nonpublic d
data and information whicch is or
may be subject to
o state and/o
or federal law
ws and regu
ulations, inclu
uding but not limited to p
privacy
ons, which must
m
be kept confidential pursuant to those laws and/or regula
ations;
laws and regulatio
and
WHEREA
AS, Contracttor recognizes that CN
NM has a ccompelling need to ma
aintain
confid
dentiality and
d prohibit dis
sclosure of data
d
and info
ormation conttained within
n CNM’s reso
ources
and systems,
s
and
d further reco
ognizes that its Contract w
with CNM pla
aces Contracctor in a posiition of
RFP # P-333, Adve
ertised Wednesday, March
h 20, 2013
Copyrright CNM 20
013. All rights
s reserved.
Page 334 of 51
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
special trust and confidence with respect to data and information concerning CNM and its
operations; and
WHEREAS, Contractor recognizes and acknowledges that a breach of this Agreement
would cause substantial, grave and irreparable harm to CNM and its interests; and
WHEREAS, Contractor agrees to the terms and conditions set forth below.
NOW, THEREFORE, for the reasons stated above, Contractor, as a precondition to its
Contract with CNM and in partial consideration thereof, agrees and covenants with CNM as
follows:
1.
Contractor agrees to perform services under the Contract
pursuant to any and all privacy and confidentiality requirements contained in
state and federal laws and regulations applicable to CNM, as well as those state
and federal laws and regulations applicable to Contractor.
2.
Contractor agrees that it will keep in strictest confidence all
CNM data and information to which it may have access in performing its
duties under the Contract, in computerized form or otherwise, and that neither
it nor anyone operating on its behalf will disclose or use, in any manner, CNM
data and information, except to the extent necessary to carry out the Scope of
Work in the Contract. No other use of the data and information by Contractor
is permissible.
3.
Contractor agrees to indemnify and hold harmless CNM from
any and all liability, injury and damages resulting or arising from any
intentional or unintentional disclosure of data and/or information stored on or
contained within CNM resources and systems by Contractor, its agents and
representatives.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
.
Page 35 of 51
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
4.
Contractor agrees and acknowledges that at all times during the
Contract it is operating and shall operate as an independent contractor and not
as an agent or employee of CNM.
5.
Contractor agrees that information contained within CNM
resources and systems shall be accessed, if at all, only as may be necessary to
carry out the Contract.
Contractor agrees to reasonably limit access to
information contained within CNM resources and systems to those among its
employees, officers or directors for whom disclosure is necessary to further the
purpose of the Contract.
6.
Contractor agrees that, upon the termination or conclusion of
the Contract, it will deliver promptly to CNM all data, information,
documentary and other materials relating to CNM, and any and all copies of
electronic records thereof, within its custody or control or within the custody or
control of its agents or representatives, that it or anyone operating on its behalf
created, produced or obtained in the course of Contractor’s Contract with
CNM.
7.
Contractor agrees that if any person or entity requests,
subpoenas, or otherwise attempts to obtain any data, information or material
relating to CNM within Contractor’s custody or control, or within the custody
or control of anyone operating on its behalf, it will notify CNM immediately
and will cooperate fully in any legal action by CNM seeking protection against
disclosure of such data, information or material.
8.
If Contractor knows or has reason to believe that there has been
an improper use or any disclosure of CNM’s data or information, Contractor
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
.
Page 36 of 51
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
shall orally notify CNM as soon as practicable and shall send written notice
within five (5) business days of discovery. Such notification shall set forth in
detail the known or suspected use or disclosure.
9.
Contractor acknowledges and agrees that if it breaches this
Agreement, CNM, in addition to terminating the Contract and taking other
action available to it, may obtain preliminary and permanent court injunctions
to stop the breach, and may also sue to recover from Contractor an amount
equal to the damages caused by the breach and the revenues Contractor or
anyone operating on its behalf derived from the breach, together with all costs
and expenses, including attorneys’ fees, incurred by CNM in taking such
actions.
10.
Contractor agrees that the terms of this Confidentiality
Agreement will survive the expiration or termination of the Contract.
11.
This Agreement and obligations hereunder shall be binding on
the representatives, assigns, and successors of the Contractor and shall inure to
the benefit of the assigns and successors of CNM.
12.
If any of the provisions of this Agreement are not enforceable,
in whole or in part, the remaining provisions set forth in this Agreement shall
nonetheless remain in full force and effect.
13.
This Agreement constitutes the entire understanding of the
parties about the subject matter hereof and may not be amended or modified
except in writing signed by each of the parties to the Agreement.
IN WITNESS WHEREOF, each of the undersigned has caused this Confidentiality
Agreement to be executed by their duly authorized representatives.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
.
Page 37 of 51
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
Central New Mexico Community College
[Contractor/Vendor Name]
Print Name: _________________________
Pint Name: ____________________
Signature: __________________________
Signature: _____________________
Title: ______________________________
Title: _________________________
Date: ______________________________
Date: _________________________
Contractor Employees who will have access:
Print Name: _____________________
Signature: _______________________
Title: ___________________________
Date: ____________________________
Print Name: ______________________
Signature: _______________________
Title: ___________________________
Date: ____________________________
Print Name: ______________________
Signature: _______________________
Title: ___________________________
Date: ____________________________
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
.
Page 38 of 51
EXHIBIT E: SAMPLE SERVICES AGREEMENT
ENTER DESCRIPTION OF SERVICES
THIS AGREEMENT, including all exhibits thereto (“Agreement”), made this ENTER DAY of
ENTER MONTH, ENTER YEAR, by and between Central New Mexico Community College ("CNM"
or “Owner”) and ENTER NAME ("Vendor").
Recitals:
WHEREAS with CNM’s Request for certain related services in connection with ENTER
TYPE OF SERVICES, “ENTER TYPE OF SERVICES” Services (the “Project” or “Services”);
WHEREAS CNM selected Vendor’s proposal as being the most advantageous and awarded
the work to Vendor;
WHEREAS CNM and Vendor desire to enter into a written agreement for ENTER TYPE OF
SERVICES related services;
NOW, THEREFORE, the parties agree as follows:
ARTICLE ONE
STATEMENT OF WORK
1.0
ENTER DESCRIPTION SERVICES SCOPE OF WORK
1.1
ENTER DESCRIPTION SERVICES
Provide expertise and resources and consulting services to ENTER DESCRIPTION.
Lead and assist the college in the redesign and implementation of a new website for cnm.edu.
1.2 SCOPE OF WORK
ENTER SCOPE OF SERVFICES
ARTICLE TWO
CNM’S RESPONSIBILITIES
2.0
CNM agrees to contract with and does hereby contract with the Vendor, under the
terms and conditions of this Agreement, to perform for CNM ENTER DESCRIPTION and related
services as described in this Agreement.
2.1
CNM shall designate a representative (“ITS Representative”) to act on its behalf in
accordance with the limited authority described in this Section 2.1. The ITS Representative shall
have limited authority to give general direction to the Vendor, to answer questions with respect to the
Project, to approve pay applications subject to other required approvals, and to initiate the change
order process. CNM shall administer this Agreement and shall have the authority to 1) modify or
interpret this Agreement, 2) to approve change orders; all of which are decisions which are reserved
to be made by CNM’s ITS Department, Business Office, and Purchasing Department. No action,
representation, or conduct by the ITS Representative shall relieve the Vendor of its responsibilities to
carry out its duties and obligations under this Agreement. Any notice given or modification may only
be issued as a signed change order or amendment to this agreement issued by the Purchasing
Department.
2.2
CNM shall provide reasonable assistance to Vendor as Vendor may reasonably
request for the purpose of rendering the Services, including but not limited to the following: (a)
access, on an as-needed basis, to CNM personnel, and to data processing, hardware and software
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systems utilized by CNM, all provided and maintained at CNM’s expense in good working order and
in actual operation at all times at which Vendor reasonably requests operation for the purpose of
rendering the Services; (b) reasonable use of office equipment and services such as desks, chairs,
word processors, telephone, copying and other equipment and services reasonably appropriate to
accommodate Vendor’s personnel; and (c) a reasonable amount of space on CNM’s premises,
including parking spaces, for Vendor’s personnel.
ARTICLE THREE
VENDOR’S SERVICES
3.0
Vendor shall, 1) have on staff ENGINEER(S), consultant(s) capable of performing
the Scope of Work; 2) A project Manager who will be assigned responsible charge for each project;
2) have experience in all phases of ENTER DESCRIPTION and consulting;
3.1
Vendor shall render all Services to fulfill the Statement of Work as defined in Article
One in a professional and workmanlike manner and will use reasonable commercial efforts to render
such Services in a manner that will not unreasonably interfere with CNM’s normal business
operations. Any Services to be provided by Vendor hereunder shall be subject to the then-current
availability of appropriate Vendor’s resources.
3.2
When providing Services under this Agreement, Vendor shall comply with all
applicable federal, state and local laws. Vendor shall be qualified to conduct the business necessary
to the performance of this Agreement in the State of New Mexico throughout the term of this
Agreement. Vendor shall obtain (or has obtained), at its own cost and expense, all necessary
licenses, professional certifications and permits and shall assume the responsibility for and pay all
applicable fees and all applicable taxes, which are now or may be imposed upon Vendor in the
future by any governmental authority arising out of such qualification to do business in the State of
New Mexico.
3.3
Upon prior written agreement by CNM, Vendor may subcontract Services to be
performed under this Agreement, provided that, in all such cases, Vendor shall be fully responsible
for the acts and omissions of its subcontractors, and shall be responsible for their performance in
accordance with the terms this Agreement. No contractual relationship shall exist between any
subcontractor and CNM, unless it is evidenced in a separate contract independent of this
Agreement.
3.4
Vendor shall retain and maintain records reasonably related to the Services provided
to CNM hereunder, sufficient to support and verify Vendor’s performance of such Services and the
fees charged to CNM therefor. Such records shall be available for examination by CNM or its
authorized representative(s) during Vendor’s regular business hours, within a reasonable period of
time following a written request by CNM to examine such records.
ARTICLE FOUR
SPECIAL SERVICES
4.0
CNM has the right to require, and Vendor agrees to perform, services related to the
Project other than the web redesign consulting Services described in Article Three of this Agreement
(“Special Services”). For services required by CNM, other than those described and required by
Article Three, Vendor will be compensated per the terms set forth in Exhibit B, Section II of this
Agreement.
4.1
Vendor shall submit a detailed written proposal for performing the Special Services
and a “not to exceed” fee proposal for such Special Services to CNM for its review and written
CNM PO # TBD
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EXHIBIT E: SAMPLE SERVICES AGREEMENT
approval incorporating a declaration as to the suitability of performing work. The “not to exceed” fee
proposal shall be broken down into specific hours and shall identify all subcontractor costs to
perform the services and accomplish the work. CNM’s approval of such proposal shall be in writing
and communicated through the issuance of an approved purchase order revision. No payment for
Special Services in connection with such Special Services shall be made except for such Special
Services performed in accordance with CNM’s advance written approval.
ARTICLE FIVE
TERM
5.0
The term of this Agreement begins immediately upon delivery to Vendor of a CNM
purchase order incorporating this Agreement, extends through approval of the final Services
performed by Vendor, and continues until both parties have fulfilled their respective obligations
under this Agreement.
ARTICLE SIX
EMPLOYMENT OF CONSULTANTS
6.0
Vendor agrees to employ competent web redesign consultants (New Mexico licensed
and registered, if applicable) not otherwise employed by CNM for the Project, as might be necessary
for the proper design and construction of the Project. Vendor shall furnish to CNM a list of these
consultants for prior approval before engaging them for the Project. Vendor represents that services
performed by the design professionals under this Agreement will be conducted in a manner
consistent with that level of care and skill ordinarily exercised by members of the profession currently
practicing under the same or similar conditions. Vendor represents that the performance of any
consultant assigned by Vendor to work on the Project shall be in accordance with sound
professional standards, and the requirements of this Agreement.
ARTICLE SEVEN
PROFESSIONAL LIABILITY INSURANCE
7.0
At its own expense, Vendor shall procure and maintain during the life of this
Agreement professional liability insurance in an amount not less than One Million Dollars
($1,000,000) for each claim and in the aggregate. Insurance coverage shall not be canceled or
materially changed except after thirty (30) days written notice has been provided to CNM. Vendor
shall furnish CNM copies of certificates of insurance showing the coverage, limits of liability, covered
operations, effective dates and dates of expiration of policies of insurance carried by Vendor.
ARTICLE EIGHT
INDEMNIFICATION AND INSURANCE
8.0
Vendor shall indemnify, defend and hold harmless CNM, its officers and employees
against all liability, claims, damages, losses or expenses (including attorney's fees) arising out of
bodily injury to persons or damage to property caused by, or resulting from, Vendor's and/or its
employees' acts or omissions. This hold-harmless and indemnification clause is subject to the
immunities, provisions and limitations of the New Mexico Tort Claims Act (Sections 41-4-1 et seq.
N.M.S.A. 1972) and Section 56-7-1, N.M.S.A. 1978 and any amendments thereto.
8.1
Vendor shall comply with all requirements of Exhibit C hereto. Copies of Insurance
certificates are required prior to release of CNM’s Purchase Order and signed Services Agreement.
ARTICLE NINE
ASSIGNMENT AND SUCCESSORS
CNM PO # TBD
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EXHIBIT E: SAMPLE SERVICES AGREEMENT
9.0
Vendor agrees not to sublet, sell or assign this Agreement or any portion of the Work
included herein, and not to enter into a partnership for the performance of the services and work
contemplated by this Agreement with any person or persons without the prior written permission of
CNM. Any approved successors or assignees shall be bound to and by the same terms and
conditions as Vendor, and shall accept in writing the delegation of Vendor’s duties and
responsibilities under this Agreement. Vendor remains responsible for completion of the Project and
warranties. Vendor remains responsible for design integrity. The following shall not be considered
“Assignment” for purposes of this Agreement: Vendor Firm’s Assignment of this Agreement or of
any Vendor rights under this Agreement to Vendor’s successor by merger or consolidation or to any
person or entity that acquires all or substantially all of its share capital or assets.
ARTICLE TEN
TIMELINESS OF PERFORMANCE
10.0 Vendor shall perform its duties and services under this Agreement with all
reasonable diligence and continuous effort, and shall not delay this Work in order to perform work
under other contracts entered into after this Agreement.
10.1 Vendor shall continue to perform the Work under this Agreement through all
disputes, with the Owner and/or the Contractor, including but not limited to payment disputes and
disputes regarding the scope of the Vendor’s obligations under the Agreement.
ARTICLE ELEVEN
OWNERSHIP OF INSTRUMENTS OF SERVICE
11.0 CNM shall continue to own intellectual property (“IP”) owned by CNM that is provided
to Vendor for use in connection with the Services. This includes, for instance, trademarks, service
marks, graphics, copyrighted material, patented material. In addition, CNM retains exclusive rights to
certain IP delivered in connection with this agreement which shall include the following: rebranded
logo. In addition, CNM shall retain nonexclusive rights to graphic elements used in designing CNM’s
website.
11.1 Vendor grants CNM non-exclusive rights to use Vendor Intellectual Property “Vendor
IP” in perpetuity. This includes all services and all intellectual property derived from Vendor or used
in the awarded project (except CNM’s Intellectual Property and Public Domain Intellectual Property),
and all development work performed by Vendor for CNM. CNM does not have any interest in or
ownership of Vendor IP, even though Vendor may have used it or developed it in connection with the
Services provided in performance of the Scope of Work. Vendor IP includes, for instance, design of,
and interfaces for, human interaction on the website, programming code, system configuration,
illustrations, charts, and graphs used to explain concepts or elucidate web strategy, results of
usability analysis, seminar and training materials, and design templates.
11.2 Many Internet protocols and programs used by Vendor in performing the Services
are meant to be used by anyone, without charge, such as free software, open source software,
public domain software, copyleft software, and general public license software, and any changes
and improvements to these may also be used by anyone without charge (together, the “Public
Domain IP”). That means, and CNM agrees, that CNM cannot own the Public Domain IP and Vendor
cannot own the Public Domain IP, even though Vendor works with and uses Public Domain IP in
connection with the Services provided for and paid by CNM.
ARTICLE TWELVE
RECORDS AND AUDIT
CNM PO # TBD
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13.0 Vendor shall maintain detailed time records that show the date, time and nature of
services rendered. These records shall be subject to inspection by the CNM, its representatives,
and the State Auditor. CNM, its representatives, and the State Auditor shall have the right to audit
billings both before and after payment. Payment under this Agreement shall not foreclose the right
of CNM to recover excessive and/or illegal payments. CNM, its representatives and the State
Auditor shall have access to and the right to examine and/or audit any directly pertinent records,
books, documents and papers of Vendor involving transactions related to this Agreement for a
period of three (3) years after final payment.
ARTICLE THIRTEEN
APPLICABLE LAWS
13.0 Vendor shall endeavor to comply with all federal, state, and local laws and
ordinances applicable to the Work called for herein. Vendor further agrees to operate under and be
controlled by the Civil Rights Act of 1964, Title VI, and Executive Order No. 11246.
13.1 Vendor shall adhere to all State, Federal, local and CNM rules, laws, regulations,
guidelines, the New Mexico Procurement Code, CNM’s Procurement Regulations, New Mexico’s
Public Works Act (N.M. Stat. Ann. § 13-4-1, et. seq.), the New Mexico Prompt Payment Act, and all
other applicable laws, statutes, codes, regulations, and the like, the policies and procedures
associated with the Work to be performed.
ARTICLE FOURTEEN
TERMINATION
14.0 Termination for Cause. If Vendor, for any cause, fails or omits to carry out the Work
in an acceptable manner CNM may give notice in writing of such failure or omission and of a
reasonable time within which to cure the deficiency. Vendor shall take corrective measures within
such time. Vendor's failure to comply with such notice and to cure the deficiency as provided in the
notice shall subject this Agreement to immediate termination by CNM.
14.1 In the event of a for-cause termination, CNM shall terminate this Agreement by
delivering to Vendor a written notice of termination. The effective date of termination shall be the
date stated in the notice or, if no date is stated, then the date of delivery of the notice. Upon such
termination, the Vendor shall deliver to CNM all design plans, drawings, documents, and all other
materials developed under this Agreement.
CNM shall then have the right to retain the services of other design professionals to complete the
Vendor’s Work under this Agreement, and shall have no obligation to seek bids for that replacement
design professional(s). The cost of completing the Vendor’s Work under this Agreement shall be
paid for by applying the balance of the contract amount remaining on this Agreement at the time of
termination. If the cost to complete the Work under this Agreement is less than the remaining
contract amount, the remaining contract amount shall be paid to the Vendor. If the cost of
completing the Work under this Agreement exceeds the original or amended contract amount, then
the Vendor shall pay CNM for the difference between the contract amount and the cost to complete
the Vendor’s Work.
14.2 Termination for convenience of CNM. On fifteen (15) business days written notice to
Vendor, CNM may terminate this Agreement in whole or in part for its own convenience in the
absence of any default of Vendor.
14.3 In the event of a termination for convenience, CNM shall terminate this Agreement by
delivering to Vendor notice of termination without cause specifying the extent to which performance
CNM PO # TBD
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EXHIBIT E: SAMPLE SERVICES AGREEMENT
of Work under this Agreement is terminated and the date upon which such termination becomes
effective. The effective date of termination shall be the date stated in the notice or, if no date is
stated, then the sixteenth (16th) business day after delivery of the notice. Within ten (10) calendar
days of the effective date of termination, Vendor shall deliver to CNM all design plans, construction
estimates, drawings, documents, survey books and any or all other materials developed under this
Agreement. Upon delivery of such notice, the Vendor shall have the right to receive payment for
services satisfactorily performed to termination date, including reimbursement then due.
ARTICLE FIFTEEN
APPROPRIATIONS
15.0 The terms of this Agreement are contingent upon sufficient appropriations and
authorizations being made by the Legislature of the State of New Mexico and/or CNM for the
performance of this Agreement. If sufficient appropriations and authorizations are not made by the
Legislature and/or CNM, this Agreement shall terminate upon written notice being given by CNM to
Vendor. CNM's decision as to whether sufficient appropriations are available shall be accepted by
Vendor and shall be final.
ARTICLE SIXTEEN
RELEASE
16.0 Vendor, upon final payment to it of the amounts due for the Project, releases CNM,
its governors, officers and employees, and the State of New Mexico from all liabilities, claims and
obligations whatsoever arising from or under this Agreement as pertains to the Project.
16.1 Vendor agrees not to purport to bind CNM or the state of New Mexico to any
obligation not assumed herein by CNM or the State of New Mexico, unless Vendor has express
written authority to do so, and then only within the strict limits of that authority.
ARTICLE SEVENTEEN
CONFIDENTIALITY
17.0 Any confidential information provided to or developed by Vendor in the performance
of this Agreement shall be kept confidential and shall not be made available to any individual or
organization by Vendor without prior written approval of CNM.
ARTICLE EIGHTEEN
CONFLICT OF INTEREST
18.0 Vendor warrants that it presently has no interest and shall not acquire any interest,
direct or indirect, which would conflict in any manner or degree with the performance of services
required under this Agreement. Vendor shall comply with the provisions of Section 10-16-12
N.M.S.A. 1978 which requires disclosure in writing to the office of the Secretary of State of the State
of New Mexico amounts received under state contracts when and if such provisions become
applicable. With regard to performance under this Agreement, Vendor is an independent contractor,
and not an officer, agent, partner, joint venturer or employee of CNM. Neither party shall, at any
time or in any manner, represent that it or any of its agents or employees is in any manner agents or
employees of the other party.
ARTICLE NINETEEN
GOVERNING LAW/INTERPRETATION
19.0 The laws of the State of New Mexico shall govern this Agreement. In no event shall
any portion of this Agreement be interpreted against a party on the grounds that such party drafted
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EXHIBIT E: SAMPLE SERVICES AGREEMENT
the provision in question. Both parties acknowledge having had ample opportunity for review and
comment by their attorneys and both parties having participated in drafting this Agreement as a
whole.
ARTICLE TWENTY
AMENDMENT
20.0 This Agreement shall not be altered, changed, or amended except by an instrument
in writing executed by the parties. Only CNM’s Purchasing Director is authorized to modify this
Agreement.
ARTICLE TWENTY-ONE
MERGER
21.0 This Agreement with its exhibits and schedules incorporates all of the agreements,
covenants and understandings between the parties thereto concerning the subject matter thereof.
No prior agreements or understanding, verbal or otherwise, of the parties or their agents shall be
valid or enforceable unless embodied in this Agreement.
ARTICLE TWENTY-TWO
CERTAIN PENALTIES
22.0 The State of New Mexico Procurement Code, Sections 13-128 through 13-1-199
N.M.S.A. 1978, imposes civil and criminal penalties for its violation. In addition the New Mexico
criminal statutes impose felony penalties for illegal bribes, gratuities and kickbacks.
ARTICLE TWENTY-THREE
FORCE MAJEURE
23.0 Neither party will be liable to the other for any failure or delay in performance under
this Agreement due to circumstances beyond its reasonable control, including Acts of God, acts of
war, accident, labor disruption, acts, omissions and defaults of third parties and official,
governmental and judicial action not the fault of the party failing or delaying in performance.:
ARTICLE TWENTY-FOUR
NOTICES
23.0 Any notice required to be given under this Agreement shall be deemed sufficient, if
given in writing and hand delivered to the following address or sent by first class mail, properly
franked and addressed as follows:
If to CNM:
Central New Mexico Community College
525 Buena Vista, SE
Albuquerque, NM 87106-4096
Attn: Gil Rivera, Buyer, Purchasing
If to Vendor:
ENTER VENDOR NAME
ENTER VENDOR ADDRESS
ENTER VENDOR CONTACT
ARTICLE TWENTY-FIVE
MISCELLANEOUS
CNM PO # TBD
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25.0 Attorney’s Fees. In the event of litigation with respect to or related to this Agreement
or the Project, such action shall be brought in the County of Bernalillo, State of New Mexico. The
prevailing party shall be entitled to recover reasonable attorney’s fees. The law of the State of New
Mexico shall govern these matters.
25.2
Insurance Requirements. The Vendor shall be required to carry insurance meeting the
requirements in the Exhibit C hereto labeled "INSURANCE REQUIREMENTS" and as noted in the
specifications. The Vendor will be required to submit the Certificates of Insurance to CNM’s
Purchasing Director prior to commencing Work under the Agreement. Insurance must remain in effect
for the entire term of the Agreement.
25.3 The General Conditions attached hereto as Exhibit A are hereby incorporated to the
extent they are not inconsistent with other provisions of this Agreement. In Exhibit A, “Seller” and
“Contractor” mean “Vendor.”
25.4 Entire Agreement. Indefinite Quantity Price Agreement Purchase Order # TBD and
this Agreement incorporates all the agreements, covenants, and understandings between the
Parties concerning the subject matter hereof, and all such covenants, agreements, and
understandings have been merged into the Indefinite Quantity Purchase Order TBD including its
terms and conditions and this written Agreement. No prior agreement or understanding, verbal or
otherwise, of the parties or their agents shall be valid or enforceable unless embodied in the
Purchase Order with the attached agreement and any amendments
IN WITNESS THEREOF, the parties hereto have executed this Agreement the day and year last set
forth below.
CENTRAL NEW MEXICO COMMUNITY
COLLEGE
ENTER FIRM’S LEGAL NAME
OWNER (Signature)
FIRM (Signature)
GILBERT M. RIVERA, BUYER
(Printed name and title)
ENTER AUTHORIZED PERSON’S NAME
(Printed name and title)
Date: _____________________________________
Date: ______________________________________
CNM PO # TBD
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EXHIBIT E: SAMPLE SERVICES AGREEMENT
EXHIBIT A, GENERAL TERMS AND CONDITIONS
1. Inspection and Audit. a. CNM may inspect, at any reasonable time, any part of Seller's
plant or place of business which is related to performance of this Purchase Order. Acceptance
of delivery shall not be considered acceptance of the materials, supplies or services furnished.
Final inspection of product and services will be made at the destination. Any testing or
inspection procedures required by the specification are in addition to CNM's rights under this
paragraph.
b. The Contractor shall maintain detailed time records which indicate the date, time and nature of
services rendered. Contractor shall maintain detailed records of all materials or supplies delivered to
CNM under this Purchase Order, including serial numbers and other appropriate identifiers. These
records shall be subject to internal and external audit. CNM shall have the right to audit billings both
before and after payment. Payment under the resultant Agreement shall not preclude CNM from
recovering excessive, erroneous or illegal payments previously made to the Contractor.
2 Warranties. Seller warrants the materials, supplies or services furnished to be exactly as
specified in this order, free from defects in Seller's design, labor, materials and manufacture,
and to be in compliance with any drawings or specifications incorporated herein and with any
samples furnished by Seller. All applicable UCC warranties, express and implied, are
incorporated herein.
3. Acceptance and Rejection. If prior to final acceptance, any materials, supplies or service
are found to be defective or not as specified, or, if CNM is entitled to revoke acceptance of them,
CNM may reject or revoke acceptance, require Seller to correct without charge within a
reasonable time, or require delivery at an equitable reduction in price at CNM's option. Seller
shall reimburse CNM for all incidental and consequential costs related to unaccepted materials,
supplies or service. Notwithstanding final acceptance and payment. Seller shall be liable for
latent defects, fraud, or such gross mistakes as amount to fraud. Acceptance of performance
shall not waive CNM's right to claim damages for breach.
4. Assignment. This order is assignable by CNM. Except as to any payment due hereunder,
this order is not assignable by Seller without written approval of CNM.
5. Changes. CNM may make changes within the general scope of this order by giving notice to
Seller and subsequently confirming such changes in writing. If such changes affect the cost of,
or the time required for performance of this order, an appropriate equitable adjustment shall be
made. No change by Seller shall be recognized without written approval of CNM. Any claim of
Seller for an adjustment under this paragraph must be made in writing within thirty (30) days
from the date of receipt of Seller of notification of such change, unless CNM waives this
condition. Nothing in this paragraph shall excuse Seller from proceeding with performance of
the order as changed hereunder.
6. Termination and Delays. CNM, by written notice stating the extent and effective date may
terminate this order for convenience in whole or in part, at any time. CNM shall pay Seller as full
compensation for performance until such termination: (1) the unit or pro rata order price for the
delivered and accepted portion; and (2) a reasonable amount to be approved by CNM, and not
otherwise recoverable from other sources by Seller, with respect to the undelivered or
unaccepted portion of this order. Provided, however, compensation hereunder shall in no event
exceed the total order price. Such amount will be limited to Seller's actual cost and may not
include anticipated profits.
CNM may terminate this order by written notice in whole or in part for Seller's default if Seller
refuses or fails to comply with the provision of this order, or fails to make progress so as to
endanger performance and does not cure such failure within a reasonable period of time. In
such event, CNM may otherwise secure the materials, supplies or services ordered, and Seller
shall be liable for damages suffered by CNM, including incidental and consequential damages.
If, after notice of termination, CNM determines Seller was not in default, or if Seller's default is
due to failure of CNM, termination shall be deemed for the convenience of CNM.
The rights and remedies of CNM provided in this article shall not be exclusive and are in
addition to any other rights and remedies provided by law or under this order.
As used in this paragraph, the word "Seller" includes Seller and its subsuppliers at any tier.
7. Affirmative Action. Seller shall not discriminate with regard to hiring, termination or other
incidents of employment on the basis of race, sex, national origin, religion, age or handicap.
Seller agrees to: a) adhere to the principles set forth in Executive Order 11246 and 11375, and
to undertake specifically to maintain employment policies and practices that affirmatively
promote equality of opportunity for handicapped persons, minority group persons and women;
b) take affirmative steps to hire and promote women and minority group persons at all job levels
and in all aspects of employment; c) communicate this policy in both English and Spanish to all
persons concerned within the company, with outside recruiting services and the minority
community at large; d) provide CNM on request a breakdown of labor force by ethnic group,
sex, and job category; and e) discuss with CNM its policies and practices relating to its
affirmative action program.
8. Indemnification and Insurance Seller assumes the entire responsibility and liability for
losses, expenses, damages, demands and claims in connection with or arising out of any actual
or alleged personal injury (including death) and/or damage or destruction to property sustained
or alleged to have been sustained in connection with or arising out of the performance of the
work by Seller, its agents, employees, subcontractors or consultants, except to the extent of
liability arising out of the negligent performance of the work by or willful misconduct of CNM. In
any event, CNM's liability shall be subject to the limitations of the New Mexico Tort Claims Act.
Seller shall indemnify and hold harmless CNM, its officers, agents, and employees from any and
all liability for such losses, expenses, damages, demands, and claims and shall defend any suit
or action brought against any or all of them based on any actual or alleged personal injury or
damage and shall pay any damage costs and expenses including attorneys fees, in connection
with or resulting from such suit or action.
Seller agrees that it and its subcontractors will maintain public liability and property damage
insurance in reasonable amounts covering the above obligation and will maintain workers'
compensation coverage covering all employees performing this order.
CNM PO # TBD
Copyright CNM, 2013. All rights reserved.
9. Patent and Copyright Indemnity. Seller shall pay all royalty and license fees relating to
deliverables and other items covered hereby. In the event any third party shall claim that the
reproduction, manufacture, use, or sale of goods or items covered hereby infringes any
copyright, trademark, patent, or other intellectual property rights, Seller shall indemnify and hold
CNM harmless from any cost, expense, damage, or loss resulting therefrom.
10. Discounts. Any discount time will not begin until the materials, supplies, or services have
been received and accepted and correct invoice received by CNM's Purchasing Department. In
the event testing is required, the discount time shall begin upon the completion of the tests.
11. Penalties. The Procurement Code, Section 13-1-28 et seq., imposes civil and criminal
penalties for its violation. In addition, the New Mexico criminal statutes impose felony penalties
for bribes, gratuities and kickbacks.
12. Title and Delivery. Title to the materials and supplies passed hereunder shall pass to
CNM at the F.O.B. point specified subject to the right of CNM to reject upon inspection. For any
exception to the delivery date specified, Seller shall give prior notification and obtain approval
from CNM's Purchasing Department. Time is of the essence and the order is subject to
termination for failure to deliver on time.
13. Payment Charges. Late payment charges shall be paid in the amount and under the
conditions stated in Section 13-1-158, NMSA 1978.
14. Other Applicable Laws. Any provision required to be included in a contract of this type by
any applicable and valid Executive order, federal, state or local law, ordinance, rule or regulation
shall be deemed to be incorporated herein.
15. OSHA Regulations. The contractor shall abide by Federal Occupational Safety and Health
Administration (OSHA) regulations and the State of New Mexico Environmental Improvement
Board occupational health and safety regulations that apply to the work performed under this
Invitation.
ALL PRODUCTS CONTAINING HAZARDOUS SUBSTANCES MUST BE
PROPERLY LABELED AND ACCOMPANIED BY MATERIAL SAFETY DATA SHEETS. The
contractor shall defend, indemnify and hold CNM free and harmless against any and all claims,
loss, liability and expense resulting from any alleged violations of said regulations including but
not limited to fines, penalties, judgments, court costs and attorney fees.
16. Debarment/Suspension. In performing the services and/or furnishing the goods specified
within this purchase order, the vendor/contractor certifies that it is not suspended, debarred or
declared ineligible from entering into contracts with the Executive Branch of the Federal
Government, any State agency or local public body; nor is in receipt of a notice of proposed
debarment or suspension from the Executive Branch of the federal Government, any State
agency or local public body.
17. Applicable Law. Each party acknowledges that the New Mexico Procurement Code,
NMSA 1978 13-1-28 through -199, as amended, applies to every CNM purchase or contract
agreement of tangible personal property, services and construction, including participation made
pursuant to this purchase order. Further, each party acknowledges that it will be responsible for
claims or damages arising from personal injury or damage to persons or property to the extent
they result from negligence of its employees or agents and that the liability of CNM shall be
subject in all cases to the immunities and limitation of the New Mexico Tort Claims Act, NMSA
1978 41-4-1 through -2 7, as amended.
SECTION 2
GOVERNMENT SUBCONTRACT PROVISIONS
If this order is subcontract under a U.S. Government Prime Contract, the applicable
clauses listed below are incorporated into, and form a part of, the terms and conditions of this
order. In the event of any conflict between the terms and condition of Section 2 and any other
provisions of this order the terms and conditions of Section 2 shall prevail. The clauses
contained in the following paragraphs of the Federal Acquisition Regulations are incorporated
herein by reference. For purposes of this Purchase Order, in the following clauses, the term
"contract" shall mean "this order", the term "contractor" shall mean "Seller" and the term
"Government" and "Contracting Officer" shall mean "Albuquerque CNM" and the "Director of
Purchasing," respectively.
The following provisions of the Federal Acquisition Regulations (FAR) apply
regardless of the amount of this order:
* Anti-kickback Procedures:
52.203-7
Buy American Act and Balance of Payments Program
52.225-7001
* Contract Work Hours and Safety Standards Act-Overtime Comp.
52.222-4
* Equal Employment Opportunity
52.222-26
Integrity of Unit Prices
52.215-26(a)(b)
Notice to the Government of Labor Disputes
52.222-1
Preference for U.S. Flag Air Carriers (For internal air travel)
52.247-63
Restriction on Subcontractor Sales to the Government
52.203-6
Service Contract Act of 1965 (Reserved)
52.222-41
* Termination for Convenience of Government
(Education and other Nonprofit Institutions)
52.249-5(a)(f)
CNM reserves all administrative, contractual, and legal remedies against Seller in case of any
breaches of the contract.
* On contracts funded by federal grants, only the Special Terms and Conditions clauses
identified by the asterisk (*) are incorporated into this contract.
Page 47 of 51
EXHIBIT E: SAMPLE SERVICES AGREEMENT
EXHIBIT B
VENDOR’S COMPENSATION
SECTION I
For software engineering and consulting Services for the Scope of Work identified in Article Three of
this Agreement, compensation shall be based on a fixed, Not-to-Exceed fee. This fee as used in this
Agreement, shall mean the actual total amount paid by CNM to the Vendor for work prepared
pursuant to this Agreement, minus gross receipts taxes and other taxes, Costs are fixed fee
amounts.
Labor rate
Hours
Not-to-Exceed Amount
Labor Subtotal:
NMGRT at 7%:
Grand Total including NMGRT:
A.
Firm may add any applicable gross receipts tax to the fees and other payments payable
hereunder. Firm shall use and require the use of nontaxable transaction certificates by all
other parties with whom it does business in connection with performing its services under
this Agreement whenever allowed by law. In all events, Firm shall not include gross receipts
taxes paid to others as a part of the base dollar amount upon which Firm calculates gross receipts
taxes when billing its fees and expenses to CNM.
B.
Firm shall present detailed invoices and statement of the services rendered. Firm's invoices
shall reference the CNM purchase order number and be submitted in a format that has been
reviewed and approved in writing by CNM. Payments shall be made subject to CNM's approval of
the statement of the services rendered. For compensation, Firm shall issue monthly invoices for
services rendered and CNM shall make payments NET 30 days upon approved invoice per NMSA
13-1-158, based on the percent completion for milestones completed. CNM may or may not request
100% fulfillment of a final milestone prior to payment.
Firm shall issue a monthly status report detailing the estimated percent completion for work
performed on a milestone basis. The report shall include details of all work performed during the
invoice period, the estimated percentage of work performed during the invoice period and a total
percent of all work performed to date. Refer the below sample table shown below.
CNM PO # TBD
Copyright CNM, 2013. All rights reserved.
Page 48 of 51
EXHIBIT E: SAMPLE SERVICES AGREEMENT
SAMPLE MONTHLY REPORT
Milestone
Description
Milestone
Amount
NMGRT at
7.00%
1
XXXX
$3,600.00
$252.00
Milestone
Total
including
NMGRT
$3,852.00
2
YYYYY
$7,200.00
$504.00
$7,704.00
3
ZZZZZZZ
$5,400.00
$378.00
$5,778.00
4
WWWWWWWWWW
$3,600.00
$252.00
$3,852.00
Travel
$4,000.00
N/A
$4,000.00
Invoice Period
1/1/20111/31/2011
1/1/20111/31/2011
1/1/20111/31/2011
1/1/20111/31/2011
1/1/20111/31/2011
$25,186.00
CNM PO # TBD
Copyright CNM, 2013. All rights reserved.
Page 49 of 51
Percent
completion
this invoice
period
10%
Invoice
Amount this
billing period
$385.20
Total
Percent
complete to
date
50%
$1,926.00
20%
$1,540.80
40%
$3,081.60
0%
$0.00
0%
$0.00
0%
$0.00
0%
$0.00
50%
$2,000.00
50%
$2,000.00
Total billed
to date
EXHIBIT E: SAMPLE SERVICES AGREEMENT
SECTION II
Hourly Rates by Personnel Type for Special Services
(NMGRT is not included.)
OFFICE/FIELD PERSONNEL
TITLE
HOURLY RATE
The following provisions are applicable to both Sections I and II Compensation set forth above:
A.
Vendor may add any applicable gross receipts tax to the fees and other payments payable hereunder.
Vendor shall use and require the use of nontaxable transaction certificates by all other parties with whom it
does business in connection with performing its services under this Agreement whenever allowed by law.
In all events, Vendor shall not include gross receipts taxes paid to others as a part of the base dollar amount upon
which Vendor calculates gross receipts taxes when billing its fees and expenses to CNM.
B.
Vendor shall present a monthly detailed invoice and statement of the services rendered. Vendor's invoices
shall reference the CNM purchase order number and be submitted in a format that has been reviewed and approved
in writing by CNM. Payments shall be made subject to CNM's approval of the statement of the services rendered.
For compensation under Section I or Section II hereof, CNM shall make payments NET 30 days following the
completion of each phase.
RFP # P-333, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 50 of 51
EXHIBIT E: SAMPLE SERVICES AGREEMENT
EXHIBIT C, INSURANCE REQUIREMENTS
CERTIFICATES OF INSURANCE:
The Vendor shall furnish the Owner one copy each Certificates of Insurance herein required for each copy of the resultant
Agreement, showing the coverage, limits of liability, covered operation, effective dates of expiration of policies of insurance
carried by the Vendor. The Vendor shall furnish to the Owner copies of limits. The Certificates of Insurance shall be in the
form of AIA Document G-705 or similar format acceptable to the Owner. Such certificates shall be filed with the Owner and
shall also contain the following statements:
1.
The Governing Board of Central New Mexico Community College, Central New Mexico Community College, its
agents, servants and employees are held as additional insured.
2.
"The insurance coverage certified herein shall not be canceled or materially changed except after forty five (45) days
written notice has been provided to the Owner."
COMPENSATION INSURANCE:
The Vendor shall procure and shall maintain during the life of this Agreement Worker's Compensation insurance as required
by applicable State law for all of the Vendor’s employees , and in case of any such work being sublet, shall require the
subcontractors to maintain such Worker's Compensation insurance. In case any class of employee engaged in work on the
Project under this Agreement is not protected under a Worker's Compensation Statute, the Vendor shall provide and shall
cause each subcontractor or sub-subcontractor to provide Employer's Insurance in an amount of not less than $500,000.
VENDOR’S PROFESSIONAL LIABILITY INSURANCE:
The Vendor shall maintain professional liability insurance in the amount of at least $1,000,000.
VENDOR'S PUBLIC LIABILITY INSURANCE:
The Vendor shall maintain insurance coverage "equal to the maximum liability amounts set forth in the New Mexico Tort
Claims Act Section 41-4-1 et.seq. NMSA 1978". The insurance must remain in force for the life of the Agreement including
all extension or renewals. The limits effective July 1, 1992 are: $400,000 per person/$750,000 per occurrence plus
$300,000 for medical and $100,000 for property damage for a total maximum liability of $1,150,000 per occurrence.
VENDOR'S VEHICLE LIABILITY INSURANCE:
The Vendor shall procure and shall maintain during the life of this contact Vehicle Liability Insurance coverage "equal to the
maximum liability amounts set forth in the New Mexico Tort Claims Act Section 41-1-1 et. seq. NMSA 1978". The insurance
must remain in force for the life of the Agreement including all extensions or renewals. The limits effective July 1, 1992 are:
Bodily Injury
Property Damage
$750,000 Each Occurrence
$100,000 Each Occurrence
SUBCONTRACTORS’ AND SUB-SUBCONTRACTORS’ PUBLIC AND VEHICLE LIABILITY INSURANCE:
The Vendor shall either:
(1)
Require each subcontractor or sub-subcontractor to procure and maintain during the life of the subcontract or subsubcontract Public Liability Insurance of the types and amounts specified above or,
(2) Insure the activities of the subcontractors or sub-subcontractors in the Vendor's policy as required under this Article.
GENERAL:
All insurance policies are to be issued by companies authorized to do business under the laws of the state in which the Work
is to be done and acceptable to Owner.
The Vendor shall not violate, or permit to be violated, any conditions of any said policies, and shall at all times satisfy the
requirements of the insurance companies writing said policies.
CNM PO # TBD
Copyright CNM, 2013. All rights reserved.
Page 51 of 51
EXHIBIT F
EXHIBIT F: CURRENT TECHNOLOGY ENVIRONMENT
Summary - Current Technology Environment:
CNM is comprised of seven campuses in the Albuquerque metropolitan area:
Main Campus (MAIN), Joseph M. Montoya Campus (JMMC), South Valley
Campus (SVC), Workforce Training Center (WTC), West Side Campus
(WSC), Rio Rancho Campus (RRC) and the Applied Technology Center
(ATC). Street addresses, campus layouts, building names and parking areas
are provided per the below link: http://www.cnm.edu/maps-and-directory
Each location supports a Gigabit switched network that is connected to the
Main Campus Multi-Gigibit backbone.
Wide Area Network (WAN)
connectivity between campuses is provided through Gigabit capable Fiber via
Century Link’s Metro Optical Ethernet (MOE) network. Individual campus
bandwidth is scalable up to 1 Gigibit and varies according to the requirements
of each campus. CNM maintains three scalable Gigibit capable Ethernet
connections to the Internet provided by Time Warner Telecom and Century
Link. Internet connectivity is diversified between CNM’s Main Campus and its
Westside Campus. CNM also supports two remote Small Business
Developmental Centers (SBDCs), one of which is connected via a point-topoint T-1 circuit, the other utilizes a low bandwidth MOE connection. CNM
has secured the network using internal and external firewalls. The primary
network protocol suite supported by CNM is TCP/IP. iSCSI storage protocol
is also used on our storage networks. CNM has developed a private and
public network, as well as multiple VLANS for security and traffic aggregation
purposes. All campuses use multiple private sub-netted IP schemes. CNM
has the ability to statically assign IP addresses to those devices requiring
direct assignment. CNM also maintains a number of labs that are physically
isolated from CNM’s network in order to support an environment that is
conducive to the unique instructional requirements of its networking and OS
instructional programs. These labs currently use DSL connection for Internet
access and are in the process of being migrated to VRF connections to
CNM’s network.
CNM has two primary authentication domains, MS Active Directory, and
LDAP. Both of these databases are populated from CNM’s ERP system,
Elucian’s Banner (formerly Sungard Banner). Password consistency is
maintained through an in house application. CNM’s Active Directory is
currently undergoing a major upgrade and reengineering project but is
currently serviced by a minimum of two domain controllers and one global
catalog server on each campus, with additional servers including root domain
controllers on Main Campus. LDAP authentication is provided by a
combination of OpenLDAP and Luminis LDAP and CAS. Applications are run
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EXHIBIT F
locally as well as from servers. In addition, there are several Windows 2008
r2 and 2012 servers providing file, print, database and email services. The
Institute supports two email systems: Microsoft’s Exchange Server 2007 for
employee email and Google’s Gmail for students. The desktop operating
system is primarily Microsoft Windows 7. A Redhat LINUX environment
supports the Institute’s primary business and academic support application
(Elucian Banner) as well as the Institute’s primary web support application
(Elucian Luminis). Luminis includes a Content Management System (CMS)
and portal software. The Banner environment uses the Oracle Relational
Database Management System and Oracle WebLogic Forms and Web
Servers. Redhat Linux systems also support web, email, and DNS. Currently
CNM’s Linux systems run Red Hat Enterprise Advanced Server versions 4
through 7 and Ubutune 8, 10 and 12. Internal DNS/DHCP services are
provided via a Microsoft Active Directory solution. External DNS is provided
via BIND.
Hardware Environment:
Cable Plant Inside Plant (ISP)
 Category 6 UTP cabling is currently CNM’s standard for all new
installations. However various generations of UTP cabling ranging from
Category 3 to Category 6 remain in use for both data and voice
connectivity. While CNM is actively working to replace older cabling
systems throughout its facilities it will take a number of years to
completely upgrade all sub-standard cabling. The older cabling poses a
major challenge to CNM’s goal of providing Gigabit networking across its
wired network.
 In newer cable installations a common cable plant supports both voice
and data networks. In older installations separate cable plants remain in
use for voice and data networks.
 Structured cable installations in newer buildings and buildings that have
been completely recabled are comprised of single manufacturer’s
warranted cable systems within any given building. However a number of
different manufacture’s cabling solutions are used in various buildings.
All newer installations conform to IEEE Category 6 standards.
 16 of CNM’s 34 permanent, major buildings have been completely
upgraded to current structured cable standards using Category 5 and 6
cable. Cabling in older buildings that have not been upgraded are
comprised of mixed manufacture’s components both within a given
building and do not conform to IEEE Category standards.
 Multi-mode fiber and bundled copper is utilized for riser cabling and
connectivity to ISP distribution.
Cable Plant Outside Plant (OSP)
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EXHIBIT F



Currently CNM buildings are connected with a variety of single-mode,
multi-mode and copper cabling through various pathways that have been
constructed over a thirty year period. At all locations CNM is migrating
toward single-mode fiber and away from multi-mode fiber for OSP
distribution. Copper bundles remain in place at all locations primarily for
analog and digital phone communications.
CNM is in the process of constructing bi-directional fiber loops at each of
its campuses in which multiple underground conduits provide pathways
for redundant fiber from a central distribution facility to each campus
building. This model of OSP distribution has been established at newer
campuses such as WSC. Similar provisions for building connectivity
have been implemented at SVC. Plans to pursue this approach to OSP
distribution have been incorporated at CNM’s single building campuses
(ATC, RRC & WTC) with the construction of subsequent buildings. At the
larger JMMC campus, construction is near completion with full OSP build
out only lacking two out of 6 major buildings. Completion of the OSP at
CNM’s MAIN Campus remains the greatest cabling challenge with limited
single-mode fiber, aging copper and substandard distribution pathways
accounting for 80% of the Main Campus OSP.
A project to address CNM’s Main Campus OSP deficiencies has been
approved for fiscal year 2013 and will begin with an engineering study in
conjunction with a number of other CNM facility projects involving
extensive civil engineering. CNM has recently installed some
underground communications utilities however overall completion
remains a few years out. As a result CNM’s Main Campus OSP
connectivity consists of a best effort approach to utilize available cable
and pathways while working to upgrade facilities as construction
opportunities permit.
Data Centers
 CNM has two state-of-the-art data facilities. The primary facility is located
on A 3,000 square foot primary facility is located on CNM’s Main Campus
and was completed in 2010. The 1500 square foot facility and CNM’s
Westside Campus was completed in 2011. Both data facilities were
designed to provide CNM with a flexible environment to ensure stable,
secure and highly available data processing and application hosting well
into the future. Both facilities are designed to accommodate commodity
equipment and are not intended to house specialized of main frame type
equipment. Overall data center availability is based on a hybrid N+1
design that can achieve up to 99.95% availability between both the
primary and secondary facilities.
(See Exhibit G: Data Center Floor Plans)
 Electrical distribution within both data centers is provided through
dedicated independent primary and secondary distribution systems.
Redundant primary and secondary PDI WaveStar Series Power
Distribution Units (PDUs) provide conditioned power to a dual path
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EXHIBIT F




Starline Track Busway system installed above each row of equipment
racks. This overhead distribution in turn feeds a primary and secondary
power distribution bars installed within each rack. To ensure high
availability every server, appliance, storage and network device must be
provisioned for redundant power and properly connected to both primary
and secondary distribution systems. The power distribution system is
capable of providing any combination of redundant power ranging from 3
Phase 480 volts to Single Phase 120 volts to any rack location using
modular power receptacles up to a total of 125 watts per square foot.
(Additional expansion capacity has been engineered at both facilities to
provide 200 watts per square foot with the installation of additional PDUs,
UPS and cooling equipment.) A separate system of electrical receptacles
for unconditioned power is provided around the data center perimeter to
power tools and cleaning equipment.
Uninterruptible Power is provided with a GE Digital Energy SG Series
Uninterruptable Power System (UPS). The UPS provides conditioned
and battery backup power to the data center’s electrical distribution
system and at full data center build out is capable of providing up to ten
minutes of battery power to the data center floor. This allows adequate
time for generator startup and stabilization in the event of a utility power
failure.
Generator power is provided with a single dedicated Cummins diesel
generator at each data center location. CNM’s data center facilities are
considered a hybrid N+1 design due to the fact that only a single
generator and utility power connection exists at each location. However
both data centers are connected to separate local power grids and are
designed to failover to each other. This negates the need for redundant
generators and utility power at each location.
Cooling, air filtration and humidification is provided with multiple Liebert
DS Series cooling units at each location. Cooling remains the single
most limited growth factor for any data center design. CNM’s data
facilities are currently designed to cool up to 125 watts per square foot
and have been engineered with floor space to expand cooling capability
to 200 watts per square foot with additional cooling units. A hot/cold aisle
and raised floor configuration allows for under floor cold air to be directed
into the cold aisles and passed through data processing equipment into
hot aisles where it is returned to the cooling units overhead through the
plenum. The depth of the under floor area is designed to pass the
maximum volume of air and is dedicated to this purpose. Installation of
under floor cabling is detrimental to effective air flow and should be
avoided. The data centers have been engineered to accept cold aisle
containment panels. Cold aisle containment has not been installed at this
time. Cold aisle containment has the potential to significantly reduce
operating cost and possibly increase maximum build out capacity.
Within the data centers cabling utilizes overhead distribution of OM5
multi-mode fiber and Category 6 copper. At no point in either facility does
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EXHIBIT F



the copper cabling exceed 55 meters allowing 10Gbps distribution within
IEEE specifications. Structured data cabling distributes from a dedicated
core distribution row to dedicated distribution racks located at the end of
each row. Sufficient cabling has been installed to provide primary and
secondary connectivity while minimizing the need to install additional
cable between the racks. By utilizing the end of row and core distribution
design, connectivity between any two device locations in the data center
can be achieved either by patching at the distribution points or through
the facility’s network equipment. Typically initial equipment deployments
within a given row are intended to connect using the 24, permanently
installed Category 6 cables that extend from the end row to each rack
following the end of row model. This will allow typically between six to
eight devices to be installed per rack depending on the number of NICs
required in each device. Once the copper capacity has been exceeded in
each rack the distribution model shifts from end of row distribution to top
of rack distribution with the installation of primary and secondary network
switches in the top of the rack. Connectivity from the top of rack switches
to the end of row switches is established utilizing the 24 pairs of OM5
fiber that are permanently installed from the end of row distribution to the
top of each rack. Using the top of rack distribution each facility can be
fully equipped up to its maximum cooling capacity.
Connectivity from the data centers to the campus cable plant and network
distribution is achieved through dedicated pathways directly between the
data centers and the campus distribution facilities. The data centers are
considered isolated nodes on the network, (similar to an independent
building) and are not part of the building’s cable distribution system.
Main Campus Data Center (MDC) went into production in fall 2010 and is
considered CNM’s primary data facility intended to house production, preproduction and developmental systems. The MDC comprised 3,000
square feet of raised floor area and 91 equipment racks, 72 of which are
dedicated for commodity servers, appliances and storage devices. Eight
racks are dedicated to cable and network distribution. The remaining 11
racks house the data center network distribution and storage equipment.
The MDC can theoretically house nearly 1,900 one and two unit
commodity devices and supporting equipment before exceeding its
maximum heat load as determined by current equipment standards.
Based on this assumption the facility is currently 12% utilized. Growth
predictions of 5% per year are anticipated. This facility was designed to
ensure not only CNM’s future data processing requirements but also to
allow for collaboration and other opportunities with New Mexico’s higher
education and K-12 institutions as well as other educational partnerships.
Westside Data Center (WSDC) went into limited production in 2011 with
initial equipment build out still underway. The WSDC is considered
CNM’s secondary data facility intended to house production equipment to
meet CNM’s business continuity requirements. The WSDC is essentially
one half the size of the MDC comprising 1,500 square feet of raised floor
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EXHIBIT F

area and 44 equipment racks, 30 of which are dedicated for commodity
servers, appliances and storage devices. 5 racks are dedicated to cable
and network distribution. The remaining 9 racks house the data center
network distribution and storage equipment. The MDC can theoretically
house nearly 850 one and two unit commodity devices and supporting
equipment before exceeding its maximum heat load as determined by
current equipment standards. Based on this assumption the facility is
currently less than 5% utilized. Growth predictions of 5% per year are
anticipated. This facility was designed to ensure not only CNM’s future
business continuity requirements but also to support collaboration and
other opportunities with New Mexico’s higher education and K-12
institutions as well as other educational partnerships.
Data Center equipment monitoring and notification is currently based on
capabilities of individual systems platforms. An integrated monitoring
system comprised of data, networking, power and environmental control
systems is a future consideration.
Network Systems
 The primary vendor of network equipment is Cisco Systems.
 CNM’s network connectivity and specific components are detailed in,
Exhibit H: Network Topology.
 CNM’s production data network is best described by breaking it down into
the following components that include:
 Core Network
 Data Center Distribution Networks
 Internet
 DMZ
 WAN
 Edge Networks
 Wireless
 CNM’s Core Network is comprised two Cisco 6509 chassis paired using
VSS located in two distribution locations on CNM’s Main Campus. A
single 6509 is located in CNM’s WSC Campus distribution Facility. The
core switches provide redundant Gigabit connectivity to building
distribution switches, Internet and Wide Area Networking equipment as
well as to the Data Centers. A dual core distribution model has been
established at CNM’s Main Campus to facilitate its large size and
geographical complexity. Widely separated primary and secondary
campus distribution facilities house the Core Network switches. In most
cases where sufficient single-mode fiber exists one pair of fiber is
connected from each building distribution switch to each core switch in
both campus distribution locations. This ensures a high degree of
availability as well as increased overall bandwidth.
NOTE: As previously stated in the section describing OSP Cable this
distribution model on Main Campus is a work in progress. Current
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EXHIBIT F


implementation is a best effort. Where sufficient single-mode fiber is
unavailable connectivity has been implemented using multi-mode fiber or
in a few cases dually redundant connections do not exist. Core
connections are typically Gigabit wherever adequate media for Gigabit
connections exist. Core switches are capable 10Gbps connections which
are provisioned as required.
Data Center Distribution is comprised using redundant pairs of Cisco
6509V data center class switches housed within each data center
location maintaining CNM’s requirements for separate primary and
secondary connections to all critical services. In turn the 6509 switches
are redundantly connected to a pair Cisco Nexus 5020 series switches
that provide up to 40Gbps connectivity to a pair of Cisco Nexus 5010
series switches at the end of each row of equipment racks within the data
center. As data center equipment density grows additional pairs of Cisco
Nexus 2000 series fabric extender switches are installed in the top of
each rack as needed. In addition Cisco V1000 switches are used for the
VM environment. So long as servers and appliances within the data
center have a minimum of two NICs and each properly configured and
connect to the primary and secondary data path failover can occur
without a service interruption. This is a key design feature and critical
factor in CNM’s maintenance strategy.
The DMZ serves as CNM’s public Internet zone providing a buffer
between public and private networks. (Note: CNM does not employ a
traditional DMZ as recognized by industry standards. A topology map of
CNM’s public Internet zone is provided in Exhibit G.) Cisco Adaptive
Security Appliance (ASA) firewalls provide critical network separation and
accessibility between networks. Firewall components consist of:
 Six Cisco ASAs provide Firewall and Virtual Private Network
(VPN)
o A Building Entrance Facility - Redundant pair of
ASA5540s and ASA5520s
o SRC and WSC Entrance Facility - Redundant pairs of
ASA5520s at each location
 Redundant Cisco WS-SVC-FWM-1 Firewall Service Modules
(FWSMs) provide Virtual Routing Forward (VRF) Contexts on
Distribution Chassis
 Access Control Lists (ACL's) are used in edge network.
 Microsoft Internet Security and Authorization (ISA).
In addition CNM utilizes the following security appliances:
Exhibit K: Security Systems.
o Tipping Point 1400N / 660N
o Cisco Iron Port
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EXHIBIT F




Internet service is provided via three redundant Gigabit capable
connections. Two at Main Campus (one connection at each Main
Campus distribution facility) and one connection at WSC. TW Telecom
currently provides service to Main Campus and Century Link provides
service to WSC. All remote campuses traverse CNM’s Wide Area
Network for Internet access. Connections to the service provider’s
premise equipment uses Cisco ASR1001 routers. Connectivity is
configured for failover using BGP routing. Remote campuses are
weighted to route through WSC while Main Campus load balances
equaling between its primary and secondary connections.
(WAN) consists of scalable, Gigabit capable Metro Optical Ethernet (Wide
Area Network MOE) circuits provided by Century Link. Connection
speeds vary by campus ranging from 100Mbps for smaller campuses to
700Mbps for Main Campus. MOE premise equipment is connected to
CNM’s primary Core Network via a Cisco 3750 switch. CNM plans on
diversifying its WAN connections to both Main Campus distribution
facilities in the near future.
Edge Networks originally consisted of Cisco 4600 and 6500 series
chassis based switches for building distribution with smaller 24 and 48
port switches comprising distribution in Telecommunication Rooms (TRs)
outside of the building’s entrance facility. This model is rapidly being
replaced with Cisco 3750 stacks in the building entrance and other TRs.
A significant number of switch ports now require Power Over Ethernet
(POE) to support growing numbers of wireless access points, surveillance
cameras and other devices. Individual buildings are typically sub-netted
using private class “B” IP scopes and segmented by VLANS to separate
instructional, administrative, wireless and utility activities.
Wireless networking is in its seventh year at CNM and was originally
deployed using Cisco’s first generation of enterprise wireless equipment.
Today CNM supports over 800 Cisco access points of various models
and capabilities at all campuses. The original backend equipment and
many original access points remain in use today. The original equipment
is nearing end of life. As a result CNM is preparing to move forward with
a major project to update its wireless capabilities. The current wireless
environment utilizes SSIDs to allow access for guests, student
instructional activities and secure business applications. Authentication
to wireless resources is provided through Active Directory.
Phone System
 The primary vendor of phone equipment is Avaya.
 CNM’s phone connectivity and specific components are detailed in,
Exhibit J: Phone System Topology.
 CNM currently supports about 4500 analog and digital phone sets
including ARA, Code Blue and alarms located at all campuses.
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EXHIBIT F











A pair of redundant Avaya S8800 Media Servers running CM5.2 serve as
CNM’s central call processors for all locations and are housed in the Main
Campus primary distribution facility.
An Avaya S8800 Enterprise Survivability Server (ESS) resides at WSC
and is designed to support business continuity in the event of failure at
the Main Campus. All CNM’s G450 Gateways will re-register to the ESS
and receive central dial tone off the ESS for business continuity for all
satellite campus locations.
An Avaya S8300D Local Serviceability Server (LSP) resides at every
satellite campus location G450 Media Gateway stack to support business
continuity at each individual campus in the event of failure of the Main
Campus Call Manager and the failure of the ESS. This would mostly
likely be due to a failure of a WAN connection. The S8300 utilizes five,
independent basic business phone lines for limited trunking to provide
outgoing calls and 911 calls.
An Avaya G650 Carrier Stack or a G450 Media Gateway Stack are
located within the campus distribution facilities at each campus locations
and within each of three Main Campus copper distribution zones as
defined by University and Coal Avenues. An additional G450 Media
Gateway stack is installed in the Main Campus secondary distribution
facility to support the SRC Building.
Avaya G430 Gateways support CNM’s two small remote Small Business
Development Centers (SBDCs). There are no LSP’s installed in the
gateways at these two locations. One SBDC location is trunked over a
Point to Point (P2P) T-1 circuit and other SBDC is trunked over a copper
MOE.
An Avaya S8800 Unified Communications Message Application Server
(MAS) is integrated with CNM’s Microsoft Exchange Server environment
allowing voice messages to be accessed through email applications.
An Avaya S8800 Sip Enablement Server 5.2 (SES) is installed to
integrate between the Avaya Call Manager (CM) and the Message
Application Server (MAS).
An Avaya Call Center Elite Package 5.2 provides call routing capabilities
used in an Automatic Call Distribution (ACD) environment for Call
Management Services (CMS) for a number of CNM business units
including CNM’s Contact Center.
An Avaya S8800 Application Enablement Server (AES) provides
integration with CCE to provide computer telephony integration.
An Avaya Call Center Express 5.0 (CCE) provides enhanced
features, functionality and integration with the Elucian Banner system for
CNM’s Contact Center.
CNM utilizes Voice Over IP (VOIP) trunking to connect the central S8800
Media Servers to the Media Gateways. This is implemented over nondedicated LAN and WAN trunks using Quality Of Service (QOS) to
ensure voice prioritization.
Last modified on: 02/04/2013 rm
Page 9 of 14
EXHIBIT F








A SUN Server T5120 Call Management System (CMS) provides
administration and reporting for CNM’s CM and ACD environments
Multi-pair copper bundles provide inter-campus connectivity from
individual phones to the Media Gateways and G650 Carrier Stacks.
CNM is not utilizing VOIP phones at this time.
External connectivity and PSTN service is established via five PRI trunks
provided by Century Link to the Main Campus and a sixth trunk
supporting the ESS unit at WSC. All 6 ISDN trunks reside within the
same hunt group.
In addition to the PRI trunks, each campus Media Gateway is supported
by a number of basic business phone lines provided by Century Link
ensuring minimal communication capability in the event of a trunk failure
Internal building connectivity is migrating away from dedicated ISP
cabling and being integrated with upgraded structured UTP cabling as
cable plant upgrades occur. This ensures reliable connectivity while
preparing for future VOIP deployment to the desktop.
Traditional backboard mounted 110 blocks provide termination for interbuilding copper bundles. These are then patched into rack mounted
patch panels for internal building distribution in buildings that have been
upgraded to Category 6 cable plants.
MicroTel v.2.8 provides call accounting capabilities.
Server Hardware
 There are approximately 200, x86 based servers that provide application
hosting, file, print, web, database and utility services.
 Approximately 50% of the servers are running Microsoft OSs and 50%
are running LINUX based OSs.
 The existing server hardware predominantly Dell and HP.
 CNM is in the process of migrating many of its systems to VMWare
platforms.
 CNM currently uses VMWare ESXi 5 for server virtualization.
 Currently 85 server instances are hosted on CNM’s VMWare
environment.
 Virtual machine files are stored on the NetApp FAS 3240 filers, onTap
8.03.
 With few exceptions all servers are housed within CNM’s Data Centers.
Storage
 CNM utilizes a NetApp centralized storage environment. Primary storage
requirements are provided by a pair of redundant 3240 filers that are
backed up by an additional pair of 3240 filers located at WSDC.
CNM’s phone connectivity and specific components are detailed in,
Exhibit I: Storage Topology
Last modified on: 02/04/2013 rm
Page 10 of 14
EXHIBIT F




One of the 3240s at WSDC is currently used for snap mirrors from the
filers at Main; the other one at WSDC is used for the Virtual Tape Library
(VTL) on the backup server.
CNM is in the process of developing the WSDC from its current state as a
Disaster Recovery site to full Business Continuity. As this occurs the role
of the WSDC filers will also change in support of this initiative.
CNM also uses several Dell NX3100 PowerVault Systems for less critical,
high volume storage requirements.
CNM’s storage environment communicates using Ethernet, iSCSI, NFS
and CIFS protocols.
Backup & Recovery
 CNM's primary backup storage device is the NetApp 3240 filer.
 Quest NetVault software is used to archive data directly from the NetApp
FAS 3240 to a Spectra Logic T120 and is used to facilitate archival of
server data from local disk.
 Linear Tape-Open (LT03) tape devices are also in use to support the
migration to central storage and to provide custom backups as needed.
 Critical tape archives are rotated to an offsite facility by Iron Mountain.
 The NetApp filers serve as CNM's primary recovery mechanism. Tapes
stored offsite will be used for recovery in the event multiple NetApp
devices fail.
 CNM is currently re-evaluating its backup environment in regards to the
need for tape.
Printers
 There are approximately 500 network print devices.
 The existing hardware for printers is predominantly Hewlett Packard.
 Print strategy is based on network printers. Network printers are served
from network print servers running Microsoft® Windows™ Server 2012.
Elucian Banner printers are co-served from LINUX based servers.
Desktop Workstations
 There are approximately 5,000 desktop workstations attached to CNM’s
wired network.
 Workstation hardware is predominantly HP and Dell.
 The desktop operating system is primarily Microsoft Windows 7.
 CNM replaces annually replaces workstations that are over five years old
ensuring that supported desktop platforms remain current.
Laptops and Mobile Devices
There are approximately 200 CNM owned laptop computers that attached
to both CNM’s wired and wireless networks.
 Laptop hardware is primarily comprised of HP and Dell.

Last modified on: 02/04/2013 rm
Page 11 of 14
EXHIBIT F



Proliferation of student owned laptops accessing CNM’s wireless network
has greatly increased since the original wireless deployment.
CNM is also experiencing phenomenal growth in the numbers of both
CNM owned and privately owned mobile devices other than laptops.
CNM is currently developing policy and best practices to address the rapid
increase in mobile devices.
Software Environment:
Server OS’s:
 Windows 2003, 2008 r2 and 2012
 Red Hat Enterprise Linux Advanced Server versions 4 through 7.
 Ubutune 8, 10 and 12
 CNM currently uses VMWare ESXi 5 for server virtualization.
Application and Desktop Virtualization: Including but not limited to the
following:
 In 2013 and 2014 CNM will be piloting these technologies.
Typical Desktop Applications: Including but not limited to the following:
 Microsoft® Office 2010
 Browser – Internet Explorer 7, 8 & 9.
 Outlook Client
 Web based Email
 Utilities – WinZIP, Adobe Acrobat, Symantec Anti-Virus, SnagIt and
Camtasia Studio
 JAVA Run-time
 Media – Windows Media Player, RealPlayer, QuickTime
 In addition individual departments use a multitude of desktop-based
applications.
Server-Based Applications: Including but not limited to the following:
 Elucian (formerly SunGard HE) Banner
 Elucian Luminis Portal 4
 Oracle Relational Database Management System and Oracle WebLogic
Forms and Web Servers
 Bosscars Parking Management System
 MS Internet Information Server (IIS)
 MS SQL Server
 MS Exchange 2007
 MS SharePoint 2007, 2010
 Quest Netvault
 Symantec Endpoint Protection
 DiskKeeper
Last modified on: 02/04/2013 rm
Page 12 of 14
EXHIBIT F





Cisco Access Control Server (ACS) and Virtual Private Management
Solution (VMS)
Apache Web Server
Postfix Mail Server
Bind DNS server
Plone Content Management System 4.2
Externally Hosted Applications: Including but not limited to the following:
 BlackBoard LMS
 Gmail (CNM branded, Google hosted student email)
Software Distribution Utilities
 Faronics Deep Freeze
 Symantec Altiris
 Astra Schedule
 Evisions FormFusion
 Evisions Argos
Network Addressing Scheme
 DNS/DHCP/WINS servers exist on each campus.
 IP address reservations are assigned to servers and printers.
 Dynamic addresses are issued to workstations via DHCP.
 MAC registration is required by ITS in order to issue static IP addresses.
 Multiple TCP/IP Private CIDR subnets.
 Workstation and private server public Internet access is obtained via
Network Address Translation (NAT).
 DNS using Microsoft and Linux.
Authentication
 For desktop applications a combination of Microsoft and Luminis systems
are used for authentication. In the future CNM plans to implement a single
sign on LDAP.
 Authentication to Gmail services is handled via a central CAS server.
Email
 CNM hosted Microsoft Exchange 2007 for employees.
 Google hosted Gmail for students
Internet Applications
 CNM utilizes Microsoft Internet Explorer for browsing.
 Primary web content is published using Plone.
 Additional internal web content is published via MS SharePoint which uses
Microsoft® IIS™.
Last modified on: 02/04/2013 rm
Page 13 of 14
EXHIBIT F


Elucian Luminis also provides portal and access to student email, and
calendaring systems on Gmail.
CNM’s focus will be to continue evolving and growing its web based
applications.
Last modified on: 02/04/2013 rm
Page 14 of 14
EXHIBIT G: DATA CENTER FLOOR PLANS
MDC Floor Plan
Central New Mexico
Community Colle ge
Student Resource Center
Albuquerque, New Mexico
SYSTEM SOLUTIONS
Central New Mexico
Community Colle ge
Student Resource Center
Albuquerque, New Mexico
EXHIBIT G:
MDC Equipment Racks
SYSTEM SOLUTIONS
EXHIBIT G:
WSDC Floor Plan
EXHIBIT G:
WSDC Equipment Racks
EXHIBIT H: NETWORK TOPOLOGY
WESTSIDE CAMPUS
MJG 2nd
Fl West
3760
MJG
North
3750
MJG
West
3560 A
ATC
Rio Rancho Campus
Updated By
Johnny A Garcia
Updated On
2/5/2013
JMMC CAMPUS
Workforce Training Center
WDC
Dist01-VSS
MJG 192
3750
Stack
ATC 129
3750 Stack
RRC 129
3750 Stack
ATC 129
3750 Stack
RRC 217
3750 Stack
WTC 200
3750 Stack
I-6509
MJG
292G
3750
MJG 2nd
Fl
Faculty
3560
WS Dist
Switch 1
WS Dist
Switch 2
MJG
ATC Catalyst
6506
WSII
3750
Stack
ATC 129
3750 Stack
RRC Catalyst
6506
Switch
1
Switch
2
Switch
3
WTC 100i
3750 Stack
RRC 2229
3750 Stack
TW-3750
3750
Stack
H Bldg
WTC 6509
WTC 133
WTC 128
3500
J-4006
WSC EF
WSII 2nd
Fl
3750
Stack
WS 2
JMMC
Catalyst 6509
G Bldg
WSII3750
H-3750
K-4006
Stack 3750G
ASA 5520
Internet
Firewalls
WSI 2nd
3750
Stack
GWSW02WSC
ASR1001
Router
GW01WSC
WSC 6509
EF
WSI 3rd
3750
Stack
100 Mbps
WSI
3750
WS 1
Century Link
Internet
SOUTH VALLEY CAMPUS
100 Mbps
South Valley Network Room
100 Mbps
SV22
3750
100 Mbps
100 Mbps
SV37
3750
SV44
3500
SV57
3750
200 Mbps
SV40
3750
SVC 6509
SV 112
SV49
3750
MAIN CAMPUS
SRC MDC
SV70
3750
DMZ WLC
VSL
2x10GE
CX4
Wire01
6506
Wire02
6506
Dist01-VSS
100 Mbps
Catalyst
6509
10G LR
SS Bldg
6509
10G LR
SRC EF
MS 3750
Stack
100 Mbps
ASR1001
Router
GW02Main
TW
INTERNET
3750G
GWSW02
Main
10G LR
ASA
5520
Internet
Firewall
s
10G LR
KC 3750
Stack
Core01-VSS
Switch 2
VSL
2x10GE
LR
A106 EF
200 Mbps
SBDC 2nd ST.
Century MOE
10 Mbps
JS 3750
Stack
3750
Stack 3750G
ASR1001
Router
GW01Main
SBDC
3750
ASA 5520
Internet
Firewalls
GWSW01Main
N 3750
Stack
Router
Damien
SBDC Yale
ASA 5540
Internet
Firewalls
Core01-VSS
Switch 1
T1
PS 3750
Stack
A106 3750
Catalyst
3750
Cisco Router
2811
SB 3750
Stack
E113 3560
LSA
3750
PPD
3560
West
3750
S Bldg
3750 Stack
L Bldg
3560
TC 3750
Stack
JS_TR1-RK2_3750X
Time Warner
KC18_3750
Remote
Campuses
SB_TR1-2_3750
S_204D1_3750X
Internet Rtr
Jordan_6509
PPD_South_3560
JMMC_6509
Internet Sw
SVC_6509
SV_SBDC_3750G
N_4006
MS394_3750G
VPN-ASA
CHUCK
L_2Fl_Clos_3560_A
W
DMZ L
WLC
C
TC_3750
Core-VSS
West_15B_3560
A106_3750
Qwest QMoE
WS-C3750G-24PS
A106a_3750_Phone
CORE-VSS
.2
LSA_BASEMENT_3750
.1 Management IP:
VLAN 960 – Legacy Prod FW Uplink
GLOBAL VLAN 968 – DMZ FW Uplink
VLAN 970 – SRC FWSM Outside Uplink
SRC_EF_3750
A106B_3750
legacy_prod
968
970
dev
970
960
admin
970
Damien_3925
970
971
SBDC_YALE_2811
970
970
E113_3560
shared
Failover
FW_heartbeat - Vlan 961
FW_state - Vlan 962
WIRE01MAIN
legacy_prod VRF
dev VRF
dmz VRF
VLAN 2240 - MGMT
n5020-1-mdc-d-0
VLAN 180 - ISN
VLAN 2240 – MDC-NetMgmt
VLAN 2244 – MDC-ServerMgmt
VLAN 2248 – MDC-VMWareMgmt
VLAN 2252 – MDC-PowerMgmt
VLAN 2254 – MDC-Utility
VLAN 2002 – Dev FE
VLAN 2003 – Dev BE
VLAN 2004 – Dev SS
n5020-1-mdc-d-1
c3750-stk-mdc-c-0
SRC – ROW D
c3750-stk-mdc-f-0
FWSM
FWSM
978
975
974
mgmt VRF
VLAN 2300 – Meti
c3750-stk-mdc-b-0
system
system
dmz
963
NAMs
Switch 2
Slot 2
Proc 1
973
meti VRF
SVR MGMT SWITCHES
NAMs
Switch 1
Slot 2
Proc 1
prod
972
IDSMs
Switch 2
Slot 1
Proc 1
977
979
IDSMs
Switch 1
Slot 1
Proc 1
qual
mgmt
meti
WIRE01MAIN
VLAN 181 - CSN
qual VRF
prod VRF
VLAN 182 - ASN
VLAN 183 - FSN
VLAN 2006 – Qual FE
n5010-1-mdc-b-0
n5010-2-mdc-b-0
SRC – ROW B
n5010-1-mdc-c-0
n5010-2-mdc-c-0
SRC – ROW C
n5010-1-mdc-f-0
shared VRF
VLAN 2010 – Qual BE
ACEs
Switch 1
Slot 3
Proc 0
ACEs
Switch 2
Slot 3
Proc 0
n5010-2-mdc-f-0
VLAN 700 - APC
VLAN 900 – ADN_A
VLAN 901 – CDN_A
VLAN 903 – UDN_E
VLAN 910 – ADN_E
VLAN 911 – CDN_E
VLAN 920 - SDN
SRC – ROW F
EXHIBIT H: NETWORK TOPOLOGY, WAN/CORE/INTERNET
VLAN 2022 - FE
VLAN 2014 - FE
VLAN 2018 - BE
Updated By
Johnny A Garcia
Updated On
2/5/2013
SRC – Row D – DIST-VSS
EXHIBIT H: NETWORK TOPOLOGY, WAN/CORE/INTERNET
Qwest
Remote
Campuses
Updated By
Johnny A Garcia
Updated On
2/5/2013
Internet Rtr
ATC_6506
RRC_TR1_6506
Internet Sw
ASA01WSC
WSC_6509
WSC_6509_Core
.2
.1
Management IP:
VLAN 968 – DMZ FW Uplink
GLOBAL
VLAN 970 – FW Outside Uplink
970
970
qual
mgmt
970
970
970
970
968
shared
admin
VLAN 3244 – SVR MGMT
WTC_6509
Failover
FW_heartbeat - Vlan 961
FW_state - Vlan 962
system
system
dmz
dev
prod
977
973
978
FWSM
FWSM
qual VRF
972
974
975
dmz VRF
NAMs
Switch 1
Slot 2
Proc 1
NAMs
Switch 2
Slot 2
Proc 1
ACEs
Switch 1
Slot 3
Proc 0
ACEs
Switch 2
Slot 3
Proc 0
mgmt VRF
SVR MGMT SWITCHES
VLAN 179 – WSDC DMZ
prod VRF
VLAN 3240 - MGMT
dev VRF
VLAN 3244 -MgmtServers
VLAN 3248 -Mgmt VM
VLAN 3252 -PWR-UPS
VLAN 3254 -UTILITY
shared VRF
VLAN 3002 - FE
VLAN 3003 - BE
VLAN 3004 - SS
VLAN 3022 - Shared
IDSMs
Switch 1
Slot 1
Proc 1
n5020-wsdc-NDR-01
c3750-stk-wsdc-NAR3-1
n5020-wsdc-NDR-02
c3750-stk-wsdc-NAR2-1
IDSMs
Switch 2
Slot 1
Proc 1
WSDC-ROW A (NAR01)
n5010-wsdc-NAR3-01
n5010-wsdc-NAR2-01
Row D- not onsite yet
Not onsite yet
VLAN 3006 - FE
n5010-wsdc-NAR3-02
VLAN 3010 - BE
n5010-wsdc-NAR2-02
VLAN 3014 - FE
Not onsite yet
VLAN 3018 - BE
WSDC – ROW B (NAR03)
WSDC – Row A – DIST-VSS
WSDC – ROW C (NAR02)
WSDC – ROW D (NAR01)
EXHBIT H: NETWORK TOPOLOGY, EDGE NETWORK (TYPICAL)
Updated By
Johnny A Garcia
Updated On
2/5/2013
Mgt. IP 10.0.1.2
Vlan 100
100
201
204
205
206
208
210
212
Q MOE
G Bldg 3750
Mgt. IP 10.0.1.12
WAN_Uplink
Core_Uplink
Uplink_J_Bldg
J 2 Closet
Uplink_K_Bldg
Uplink_TW_Bldg
Uplink_I-Bldg
Uplink_H-Bldg
IP 10.143.0.4
IP 10.1.2.1
IP 10.1.4.1
IP 10.1.5.1
IP 10.1.6.1
IP 10.1.8.1
IP 10.1.10.1
IP 10.1.12.1
Fiber Patch Cords
Blue 50 mic MM
Orange 62.5 mic MM
Yellow SM
Port Channel
G Bldg 6509-E
Admin
Instru
Wireless
Security
Vlan 10
Vlan 11
Vlan600
Vlan700
Network 10.2.2.X
Network 10.3.2.X
Network 10.5.2.X
Network 10.7.3.X
On Interface Vlan 212
10.1.12.2
Mgt. IP 10.0.6.2
H Bldg 3750
Stack
On Interface Vlan 208
10.1.8.2
Mgt IP 10.0.4.1
On Interface Vlan 206
10.1.6.2
Mgt. IP 10.0.3.1
TW Bldg
3750G Stack
Admin
Instru
Testing
Wireless
Security
Vlan 40
Vlan 41
Vlan 42
Vlan608
Vlan708
Network 10.2.8.X
Network 10.3.8.X
Network 10.4.8.X
Network 10.5.8.X
Network 10.7.8.X
Admin
Vlan 60 Network 10.2.12.X
Instru
Vlan 61 Network 10.3.12.X
Wireless Vlan612 Network 10.5.12.X
On Interface Vlan 204
10.1.4.2
On Interface Vlan 210
10.1.10.2
Mgt IP 10.0.5.1
Mgt. IP 10.0.2.2
K Bldg 4006
J_Bldg-4006
Admin
Vlan 30 Network 10.2.6.X
Instru
Vlan 31 Network 10.3.6.X
Wireless Vlan606 Network 10.5.6.X
Admin
Vlan 20 Network 10.2.4.X
Instru
Vlan 21 Network 10.3.4.X
Wireless Vlan604 Network 10.5.4.X
I Bldg 6509
Admin
Vlan 50 Network 10.2.10.X
Instru
Vlan 51 Network 10.3.10.X
Wireless Vlan610 Network 10.5.10.X
Logical Storage Layout - MDC
EXHIBIT I:
STORAGE TOPOLOGY
FAS3240AE
filer1main
FAS3240AE
filer2main
1 DS14-Mk2-AT
1000GB/7.2k
14 SATA drive slots
5 DS14-Mk2-FC
72GB/15k
70 FC drive slots
3 DS14-Mk4-FC
300GB/10k_15k
42 FC drive slots
5 DS4243
600GB/15k
120 SAS drive slots
5 DS14-Mk2-FC
144GB/10k
70 FC drive slots
4 DS14-Mk2-FC
300GB/10k
56 FC drive slots
Logical Storage Layout - WDC
EXHIBIT I:
STORAGE TOPOLOGY
FAS3240AE
filer2wdc
1 DS14-Mk4-FC
450GB/15k
14 FC drive slots
3 DS4243
600GB/15k
72 SAS drive slots
FAS3240AE
filer1wdc
4 DS14-Mk2-AT
500GB/7.2k
56 SATA drive slots
2 DS4243
1000B/7.2k
24 SATA drive slots
6 DS14-Mk2-AT
320GB/7.2k
56 SATA drive slots
EXHIBIT J: PHONE SYSTEM TOPOLOGY
CNM Main Site
PSTN
G430
V1
LAN
1 0/4
G430 Gateway
V3
COMPACT FLASH
SYSTEM
IPSI
V2
W AN
10/2
USB
MDM
AUD IO
ALM
CPU
PW R
R ST
A SB
CAR D
IN U SE
1
2
CCA 10/1
SERVICES
LAN 10/3
ASBDC
CLANs
G430
V1
V2
W AN
10/2
LAN
1 0/4
G430 Gateway
V3
SYSTEM
COMPACT FLASH
USB
MDM
ALM
CPU
PW R
R ST
AUD IO
A SB
CAR D
IN U SE
1
2
CCA 10/1
SERVICES
LAN 10/3
SBDC
MedPro
COMPACT
S8800 CM Server A
COMPACT
IPSI
S8800 CM Server B
S8800 ESS Server
COMPACT
Ca
mp
us
COMPACT
S8800 MAS server
MedPro
COMPACT
Ma
in
S8800 SES server
COMPACT
CMS Server
CNM Smith Brasher
IPSI
CNM Westside
Campus
COMPACT
CCE Server
G650s
MedPro
IPSI
PSTN
Smit
h Bra
sher
MedPro
Wan
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI
OLE CES
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI
V2 V6
OLE CES
SYST
EM
ll
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI
OLE CES
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI V2 V6
OLE CES
ET
R
CC
A
ETH
WAN
ETH
LAN
ET
R
CC
A
ETH
WAN
ETH
LAN
G4
50
RS AS
T B
V1 V5
IPSI
V1 V5
V4 V8
SYST
EM
M
AL
D
CP
M
PW
U
R
US
B
CONS SERVI
OLE CES
ET
R
CC
A
ETH
WAN
G45
0
ETH
LAN
RS AS
T B
V1 V5
SYSTE
M
SYSTE
M
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PAGE
LOCAL AVAYA ACCOUNT TEAM:
DRAWN BY:
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Internet Router
Tw
Ce telec
ntu om
ryL /
ink
EXHIBIT K: SECURITY SYSTEMS
Management
Network
Internet Switch
Internet Switch
TippingPoint 1400N/660N
ASA Firewall
ASA Firewall
Core Switch
IronPort
Updated By:
Luis Brown
Updated On:
2/6/13
EXHIBIT L
EXHIBIT L: FUTURE TECHNOLOGY ENVIRONMENT
Future Environment:
CNM is continuously engaged in the implementation of new technology that
provides the Institute with growth and accessible services while ensuring
adequate security. The project needs to take into consideration the following
major projects that are at some stage of planning or implementation:








Active Directory Redesign (In Progress) – CNM has outgrown its current
Active Directory structure and is engaged in a project to re-engineer and
implement a revised structure that will meet current future requirements.
CNM Main Campus Communications Loop (Kick off 4/2013) – Design and
installation of a multi-zone underground communications utility duct bank
that will replace existing OutSide Plant (OSP) fiber and copper and
establish redundant communications pathways from Main Campus
primary and secondary distribution facilities to campus buildings.
Access Control (In Progress) – Design, procure and implement Access
Control.
Emergency Notification System (In Progress) – Identify requirements,
design, procure and implement an Emergency Notification system.
Wireless Upgrade (Scheduled for FY2014) – Upgrade and replacement of
CNM’s aging wireless network and increase capacity and manageability to
meet the current instructional requirements and the needs of an
increasingly mobile student population.
Major Building Renovations, New Construction & Inside Plant
Communications Cable Upgrades (Ongoing) – CNM is continuously
involved in new construction and the renovation of existing facilities.
These projects offer opportunities to expand services and update aging
technology.
Communication Services Renewal (Pending RFP) – The majority of
CNM’s communication services (Internet, WAN, PRI, etc.) are
approaching their final contract year and an new price agreements and
contracts must be established through an RFP process. This may result in
changes in current service providers and possible introduction of new
technologies. It is anticipated that aggressive pricing will allow CNM to
increase bandwidth and deploy additional redundant communications
routes.
Desktop and Application Virtualization (In Planning Phase) – A pilot project
is under way to implement server based hosting of desktop applications
allowing increased utilization of limited application licenses and paving the
way for future delivery to mobile devices.
Last modified on: 02/04/2013 rm
Page 1 of 1
EXHIBIT M
Exhibit M: CNM Information Technology Services Staff
CNM IT Support Staff:
CNM’s Data Center O perations and Infrastructure Tec hnology Units are dedicated to
providing the baseline support for syste ms and services that comprise CNM’s data cente r
and network environments. CNM strives to re cruit skilled and highly motivated technical
professionals that have a str ong customer focus. Once on -board staff are encouraged and
supported in the continuing development of their technical and customer skills. While CNM
strives to maintain a highly sk illed, proficient and customer focused support staff, rapi d
advances in technology combined with CNM’s rate of growth and its dynamic instructional
requirements often result in gaps in skills, knowledge and available staffing. These gaps are
specifically identified in this Request For Proposals. The pr imary goal of this RFP is to
address these gaps by establishing a flexib le and ongoing partnership with a qualified
solutions team whose resources and capabilities seamlessly integrate as part of CNM’s ITS
team.
Exhibit M: CNM ITS Organization Chart provides an overview of CNM’s IT support staffing.
CNM IT Network/Data Center Staff Biographies:
Ken Cole
Director, Technology Infrastructure
12 years supporting IT environments in education, ranging from classroom instructional support
to multi-campus system administration. As Director of Enterprise Systems at APS, managed
RFP process and implementation of 150-site MOE network, classroom electronic whiteboard
implementation, and server virtualization projects.
Experience:
3 years Security Administration
5 years VM Administration
6 years Telecommunications Administration
15 Microsoft System Administration
23 years Network Administration and IT Management
Education:
PhD. Computer Science, Air Force Institute of Technology
Masters in Electrical Engineering, Air Force Institute of Technology
Bachelors of Electrical Engineering, University of Florida
Bachelors of Science in Business Management, University of Maryland
Certifications:
SANS GSEC
Microsoft Professional
Last modified on: 02/07/2013 rm
Page 1 of 9
EXHIBIT M
William
Halverson
Director, Data Center Operations
25+ years supporting IT environments in DOD, healthcare, eCommerce and higher education
ranging from multi-campus system administration to virtual desktop deployment. Hands-on
experience and knowledge to support Windows Server through 2012 to include HyperV, VMare
VSphere through 5.1, Citrix Zen server and desktop, NetApp NFS, iSCSI, and Fiber
infrastructures. Active Directory design, support and implementation to include all required
supporting services and Exchange. As Data Center Operations Director provided oversight for
Unix, Windows server team admins and datacenter management. Lead VM deployments for
VSphere, Zen Desktop and HyperV implementation. Additional experience with Cisco UCS /
NetApp Flexpod architecture to include design and implementation for POC.
Experience:
25 Years Microsoft System Administration
12 Years UNIX System Administration
8 Years VM Administration
2 Years Storage System Administration
2 Years Data Center Manager
15 Years IT Management
8 Years Project Management
Education:
AFAA Data and Communication specialist
BSBA Business Administration (MIS)
Certifications:
MCSE, CCNA, Linux +, VCP
Johnny
Garcia
Senior Network Administrator
20 years supporting IT environments in higher education ranging from technical support
specialist and networking. Responsible for administration of CNM’s Wide Area, Core, Data
Center, Wireless, DMZ and Edge networks including routers, firewalls and VLANS. Major
projects include data center migrations; numerous new building and campus network
implementations; multiple ISP load balancing using BGP.
Experience:
7 years Network Administration
2 years Microsoft System Administration
11 years Desktop Support
Education:
Certificate Computer Programming
Last modified on: 02/07/2013 rm
Page 2 of 9
EXHIBIT M
Kevan
Hobbs
Senior Microsoft Systems Administrator
16 years of experience with Microsoft systems from the desktop to the datacenter. Server 2003,
server 2008, server 2012, and many other software packages. Experience with Cisco, Linux,
MAC OS, NetApp, and VMware.
Experience:
16 years Microsoft System Administration
4 years VM Administration:
10 years Storage System Administration
10 years Security Administration
Education:
BA University Studies
David May
Senior UNIX Administrator
20 years supporting IT infrastructure and instruction, ranging from part time instruction to
administrative support of mission-critical applications. Aided in the design and implementation of
two state-of-the-art data centers. Facilitated the implementation of critical IT disciplines,
including Change Management. Directly responsible for the hardware and OS for systems that
provide core mission-critical applications for CNM.
Experience:
3 years Novell Netware administration
14 years Solaris admin (Veritas, Sun Cluster, iPlanet, Oracle & Documentum)
17 years Linux administration (RHEL (2.1,3.x,4.x5.x), Ubuntu & Debian)
16 years IT management
Education:
BA University Studies
Certifications:
Sun Cluster
Redhat Certified Technician
Redhat Certified Engineer
Luanne
Haley
Microsoft Systems Administrator
22 years of experience supporting IT environments in higher education ranging from classroom
instructional support to administration of a large enterprise Microsoft environment. Specializing
in enterprise printing and print management applications; OnBase document management;
various instructional lab management applications; and Altiris Management system to configure
policy based patch management and desktop software deployment tasks. Currently training for
VMWare administration.
Experience:
14 years instructional computer lab support
8 years Novell NetWare Administration
8 years Microsoft Active Directory Administration
Education:
AA Liberal Arts
Last modified on: 02/07/2013 rm
Page 3 of 9
EXHIBIT M
Mark
Simma
Microsoft System Administrator
18 years supporting IT in a Higher Education environment, covering instruction and
administration. Implemented enterprise level hardware and software, including Dell/HP
Enterprise Servers, Netapp Storage Systems, VMware Vsphere 5 Enterprise Plus, Exchange,
Enterprise backup and recovery, Symantec Altiris – SEP – SEE, all versions of Microsoft
Windows, and Windows Server OS.
Experience:
2 years Network Administration
16 years Microsoft System Administration
1 year UNIX System Administration – 1 year
5 years VM Administration
8 years Storage Administration
Education:
Certificate Network Management
Certifications:
MCP – Microsoft Certified Professional
CCNA – Cisco Certified Network Administrator
Anthony
Weaver
Microsoft Systems Administrator
7 years IT experience, 4 years as a field technician and 3 years in systems administration.
Provided help desk support and desktop support for administrative personal as well as student
use computers in lab settings. Provide support for all Microsoft server functions as well as
enterprise storage and VM cluster environments. Overall responsibilities include
Patching, regular maintenance and new project support for Microsoft, VM and Enterprise
storage.
Experience:
3 years Microsoft System Administration
3 years Exchange 2007 Administration
1 year VM Administration
1 year Storage System Administration
4 years Desktop support
3 years Help desk support
Education:
BS Information Technology
Last modified on: 02/07/2013 rm
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EXHIBIT M
Jon Kill
Microsoft Systems Administrator
20 years experience in PC and network support including assisting customers and IT personnel
with computer-related equipment purchases and acting a liaison between support staff and
vendors as well as extensive desktop computer support. Recently hired as a Microsoft Systems
Administrator supporting Windows desktops and servers. Involved in the current Sharepoint
2010 upgrade and Active Directory redesign projects at CNM.
Experience:
Windows Server through 2012
Windows Desktop through Windows 7
MS SQL Server
Scripting with Powershell and VBScript
OS X Server/Desktop through 10.8
Altiris Management
VMware Administration (Server and Desktop)
Education:
BA Liberal Studies
Pablo
Garcia
Network Administrator
17 years supporting network, desktop and IT security in higher education and the US Navy.
Duties include maintaining and supporting network technologies such as wireless, security
firewalls, surveillance, routing and switching.
Experience:
12 years Network Administrator
2 years Desktop Support
3 years IT Security
Education:
AA Liberal arts
AA Integrated Studies
David
Hedrick
Network Administrator
20+ years supporting and managing US Navy Telecommunications systems varying from
shipboard to man-pack radio systems, shipboard local-area networks, and shore base wide-area
networks. Managed critical network enhancements, including implementations, upgrades and
conversion projects; work with supervisors and team members to design, install, configure and
maintain an efficient, reliable, and up-to-date network.
Experience:
2 years Network Administration
8 years System Administration
10 years Security Administration
20 years Military Telecommunications Systems
Education:
AAS: Computer Information Systems
Certifications:
CCNA
Last modified on: 02/07/2013 rm
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EXHIBIT M
Harold Hall
Network Administrator
15 years supporting network and desktop systems in higher education. Duties included
computer maintenance, installation and repairs. Current duties include network support
including switches, routing, and wireless for all of CNM campuses.
Experience:
9 years Instructional support Electronics Labs
2 years Desktop Support
3 years Network Administrator
Education:
AAS Medical Laboratory Technology
AAS Semiconductor Manufacturing Technology
AAS Electronics Technology
Certifications:
CCNA
Shawn
Sustaita
UNIX Systems Administrator
10 years administration of enterprise UNIX, storage and VM systems in higher education.
Responsibilities include building, securing and maintaining a variety of UNIX operating
systems and management of NetApp and vSphere environments.
Experience:
10 years UNIX Systems Administrator
8 years NetApp Storage Administrator
5 years VMware virtual administrator
Education:
BSS Computer Science
Certifications:
Redhat Certified Technician
Rich Black
UNIX Systems Administrator
17+ years in higher education performing system administration on various OS/hardware
environments and supporting various enterprise applications. 1 year of instruction in the
Technologies Department. Assisted in various enterprise-wide deployments of systems
and services.
Experience:
17 years System Administration (NeXT, SGI, AIX, NCR, Solaris, SUSE, Red Hat, Ubuntu,
Mac OS X)
8 years NetApp storage administration
8 years various VM environments
5 years Security Systems administration (Blue Coat, IronPort)
2years Microsoft System administration
2 years Avaya Phone System administration
Last modified on: 02/07/2013 rm
Page 6 of 9
EXHIBIT M
Robert
Lopez
UNIX Systems Administrator
Over 40 years of experience in technology design. Designed electronic circuits, software
applications, security systems, manufacturing areas, data centers, and data analysis
systems. Currently support enterprise Linux systems and support service desk case
resolutions.
Experience:
Nearly 40 years of using Unix systems
15 years of Unix system administration
10 years of DEC and Xyplex network administration
5 years of Sun Microsystems' NFS administration
15 years of semiconductor data analysis
25 years of supervisor and manager experience
Education:
ASEE Electronics Engineering and Nucleonics
AS Metals Technology and Machining
BS Occupational Education
Luis Brown
Information Security and Compliance Officer
32 years of IT experience in the fields of software development, systems/network
administration and information security /assurance.
Experience:
18 months Information Security Analyst/Compliance Officer
3 years IT/Security Manager
10 years network/system administrator & operations manager
20 years software development
Education:
BA Business Administration/Operations Management
MBA Information Assurance
Certifications:
MCSE
CISSP
Pamela
Nicolary
Information Security Analyst
25 years supporting IT environments in higher education as a technical support specialist.
Currently managing the Intrusion Protection Systems, Web filtering and Log collector
appliances for the College.
Experience:
4 months Information Security and C Network Administration
2 years Service Desk Support
23 years Desktop Support
Education:
AAS Computer Programming
Last modified on: 02/07/2013 rm
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EXHIBIT M
Leticia
Rodriguiz
Quality Assurance Analyst
18 years supporting IT environments in higher education. 9 years as a
Programmer/Analyst for the Banner system. 9 years overseeing the Banner QA process
and the last 6 also as part of the Security & Compliance area.
Experience:
9 years Programmer for the Banner system
9 years QAA overseeing & developing processes for the Banner system
3 years Sr. Programmer Analyst
Education:
AAS Computer Programming
Last modified on: 02/07/2013 rm
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EXHIBIT M
2/7/2013
Executive Director
Information Technology Services
Gian Gieri
Administrative Coordinator
Merlene Rueda
Administrative Support
Specialist
Roxana Sanchez
(Expansion)
Enterprise
Applications
Sarah Peterson
Sr. Programmer/
Analyst
Ray Avilla
Programmer/Analyst
Lindsey Ramond
Carlos Ronquillo
John (Larry) Leija
Lilla Varnedo
Steve Byers
(Vacant)
Veronica Meriman
Sr. LMS Admin
John Warren
LMS Applications
Administrator
Pei Pei
Sr. Database Admin
Geoff Valdez
Database Admin’s
Ben Rollag
Gina Woodhouse
Andy Mueller
Sr. Web Developer/
Architect
Elliot Konetzni
Web Developers
Glen Holcomb (III)
Amanda (II)
Cali Sorbanes (I)
IT Infrastructure
Ken Cole
Sr. Network
Administrator
Johnny Garcia
Network
Administrators
Paul Garcia
Harold Hall
David Hedrick
Sr. Voice Systems
Administrator
Charles Garcia
Sr. Information
Systems Transport
Administrator
Roger Soto
Information Systems
Transport
Administrator
Brian Brooks
Cliff Cox
NOC Administrator
Larry Wallace
Data Center
Operations
Bill Halverson
Sr. Unix Sys Admin
David May
Unix Sys Admin
Rich Black
Robert Lopez
Shawn Sustaita
Information Security
and Compliance
Officer
Luis Brown
Quality Assurance
Analyst
Leticia Rodriguez
Information Security
Analyst
Pamela Nicolary
Sr. Microsoft Sys
Admin
Kevan Hobbs
Microsoft Sys Admin
Mark Simma
Luanne Haley
Jon Kill
Anthony Weaver
Network Enterprise
Architect
(Expansion)
Database
Architect
(ReClass)
Storage
Administrater
(Expansion)
New Positions In
Progress
ITS
Projects Office
Customer Support
Services
LaMonica Whitaker
Michael Schalip
Project Manager
Azmina Balsara
Technical Support
Specialist Manager
Jeff Perry
Technical Support
Specialist
Andrew Casados
Lawrence Chavez
Mark Clark
Ken Costales
Jon Kill
Nicholas Lahr
Brody Lister
Brian Payson
(vacant)
Michael Reese
D’Anna Kelly Oller
Lee Tietjen
Angela Gutierrez
Technician Support
Technicians
Cheryl Brinkley
Veera
Charoensukvipdad
(Vacant)
(Vacant)
(Vacant)
James Hobbs
Roland Lagunzad
Ryan Logan
IT Service Desk
Supervisor
Lori Seikkula
Technician Support
Specialist
Heather Christopher
Jeff Storer
Pam Nicolary
Steve Emerson
Sr. Technical Support
Specialist
(new vacant x3)
Technical Support
Specialist
(1)
Technical Support
Technicians
(1)
Page 9 of 9
EXHIBIT N
EXHIBIT N: CNM CHANGE MANAGEMENT PROCESS
ITS
ChangeManagementProcess
Lead:ITSAssociateDirector
Stakeholders: ITS Technical Leads & ITS Management Team Last Update: 09‐24‐09 The ITS Change Management Process describes the philosophy and procedures to introduce change into the IT environment. It is designed to minimize the impact of change to our user community and facilitate communications. EXHIBIT N
TableofContents
Table of Contents ................................................................................................................................................................... 2 Introduction: ......................................................................................................................................................................... 3 Final Flow CM......................................................................................................................................................................... 4 ITOM and CMM Process Flow ................................................................................................................................................ 5 Procedure: Change Implementation .................................................................................................................................... 6 Change Management Categories Chart (Assigning Risk to a Change) ................................................................................... 8 Backout .................................................................................................................................................................................. 8 Change Management Categories Chart (Assigning Risk to a Change) ................................................................................. 9 Change Management Categories Chart (Assigning Risk to a Change) ............................................................................... 10 Procedure: Assigning Risk to a Change Procedure ............................................................................................................. 12 Scheduling a Change ............................................................................................................................................................ 14 ChangeManagementImplementationRequirementsChart .......................................................................................... 15 Change Management Implementation Requirements Chart .............................................................................................. 16 Change Man. Entry .............................................................................................................................................................. 18 Monthly Calendar ................................................................................................................................................................ 19 Presentation to Change Advisory Board .............................................................................................................................. 20 Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 2 of 20 EXHIBIT N
Introduction:
The mission of our Change Management Process is to manage the introduction of change into the
IT environment. The intent is to eliminate or reduce disruptions to business services resulting from
the change. This considered approach is essential to maintain a proper balance between the need
for change against the impact of the change. It is particularly important that the Change
Management Process maintain a high level of visibility and open channels of communication in
order to promote smooth transitions when changes eventually take place.
The guiding principles of our Change Management System are:
1. Assessment of potential risk (High, Medium or Low).
2. Minimize the impact of change to our users
3. Meet or exceed service level commitments
4. Minimize impact to other systems & each other
5. Improve the way we do business
6. Efficiency, Productivity
7. Foster teamwork
8. Communicate, Communicate, Communicate…
Each week proposed changes are presented to the Change Advisory Board (ITOM). Among the
items discussed are:
• Technical issues
• Security concerns
• Communications to users
• Timing
• Change conflicts…
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 3 of 20 EXHIBIT N
ChangeManagementProcessFlow
Change Management Flow
Last Update: 09-02-09
Change is needed
Assess Risk/Assign Category
(Use Assigning Risk to a Change)
Change
category?
Emergency
One person takes
lead and pulls in
anyone else needed
Team assesses
situation
Once assessed,
someone from team
communicates
nature of
emergency to SC
and Management
High Risk
Medium Risk
Enter change into
Change Calendar
ASAP, but at least
prior to 2 ITOM
meetings. (Use
Invite Attendee
Option)
Communication to users
required?
Low Risk
Communicate with
Peer and Those
Being Affected By
Change
No
Yes
Enter change into
Change Calendar
prior to 2 ITOM
meetings (Use
invite attendee
option)
ITOM
Process
ITOM
Process
CMM
Process
Enter Change into
Change Calendar
before Mon. Noon
prior to 1 CMM
(Invite Attendee
option not needed)
CMM
Process
Carry Out
Change At
Appropriate Time
Perform Post
Mortem and
Documentation as
appropriate
Team obtains
management
involvement if
necessary
Support Center
enters change into
Change Calendar
Carry out change
ASAP or during
scheduled off hours
if appropriate
Tech. Emails detail
info. To SC for
comm. to users &
Change Calendar
Work with Support
Center For
communications to
users
CMM
Process
Work with Support
Center For
communications to
users
Carry out change
within window
Perform post
mortem and
document as
appropriate
Carry out change
within window
Perform post
mortem and
document as
appropriate
Perform post
mortem
EXIT
Legend: CMM -- Change Management Meeting
ITOM –IT Operations Meeting
SC -- Support Center
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 4 of 20 EXHIBIT N
ITOperationsMeetingandChangeManagementMeetingProcessFlow
No
ITOM PROCESS
CMM PROCESS
Review Task List at
ITOM meeting
Review proposed
change at CMM
No
Conflict
identified?
Yes
Yes
Resolve outside of
ITOM with
appropriate parties
Conflict
resolved?
Conflict
identified?
Resolve outside of
CMM with
appropriate parties
No
Reschedule and
review as
appropriate
Conflict
resolved?
Yes
Yes
Continue to
next step
Continue to
next step
Reschedule and
review as
appropriate
No
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 5 of 20 EXHIBIT N
Procedure:ChangeImplementation
A change is needed:
1. The risk is assessed using the Procedure: Assigning Risk to a Change.
2. Determine the Change Category.
3. Proceed as follows:
EMERGENCY
1. One Person takes the lead and pulls in anyone else needed for the emergency.
2. The team will assess the situation.
3. Once assessed, someone from the team communicates the nature of the emergency to the Support
Center and Management.
4. The team obtains management involvement if it is necessary.
5. The Emergency change is carried out as soon as possible or during scheduled OFF hours if possible.
6. The team makes a follow-up communication to the Support Center.
7. The Support Center enters the Emergency change into the Change Calendar.
8. A post mortem is performed by the team.
9. Exit
HIGH Risk
1. The high risk change is entered into the change calendar as soon as possible, but at least prior to 2
ITOM meetings.
2. Begin ITOM Process
3. Review presentation with Change Advisory Board at ITOM.
4. Has a conflict been identified at the ITOM meeting?
5. If YES, a conflict has been identified at the ITOM meeting, resolve outside of ITOM with appropriate
parties.
6. If the conflict IS resolved with the appropriate parties, move on to CMM process.
7. If the conflict IS NOT resolved with the appropriate parties, the change must be rescheduled and
reviewed again at the ITOM meeting.
8. If a conflict has NOT been identified at the ITOM meeting, move on to CMM process.
9. Begin CMM Process.
10. Has a conflict been identified at the CMM meeting?
11. If yes, conflict has been identified at the CMM meeting, resolve outside of CMM with appropriate
parties.
12. If the conflict IS resolved with the appropriate parties, go to step 15.
13. If the conflict IS NOT resolved, the change must be rescheduled and reviewed again at the CMM
meeting.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 6 of 20 EXHIBIT N
14.
15.
16.
17.
18.
If a conflict HAS NOT been identified at the CMM meeting, move on to next step.
Relay information to Support Center for communication to users.
Carry out change within Change Window (Saturday 6 pm to Sunday 12 noon).
Perform Post Mortem and Documentation as appropriate.
Exit
MEDIUM Risk
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
First determine if communication is required to users in advance.
If communication is required, enter change into Change Calendar as soon as possible, but at
least prior to 2 ITOM meetings then begin ITOM PROCESS.
If communication is NOT required, enter change into Change Calendar prior to 1 Change
Management Meeting then begin CMM PROCESS.
Begin ITOM Process
Review “Presentation with Change Advisory Board at ITOM.
Has a conflict been identified at the ITOM meeting?
If YES, a conflict has been identified at the ITOM meeting, resolve outside of ITOM with
appropriate parties.
If the conflict IS resolved with the appropriate parties, move on to CMM process.
If the conflict IS NOT resolved with the appropriate parties, the change must be rescheduled
and reviewed again at the ITOM meeting.
If a conflict has NOT been identified at the ITOM meeting, move on to CMM process.
Begin CMM Process.
Has a conflict been identified at the CMM meeting?
If yes, a conflict has been identified at the CMM meeting, resolve outside of CMM with
appropriate parties.
If the conflict IS resolved with the appropriate parties, go to step 17.
If the conflict IS NOT resolved, the change must be rescheduled and reviewed again at the
CMM meeting.
If a conflict HAS NOT been identified at the CMM meeting, move on to next step.
Relay information to Support Center for communication to users.
Carry out change within Change Window (Saturday 6 pm to Sunday 12 noon).
Perform Post Mortem and Documentation as appropriate.
Exit.
LOW Risk
1.
2.
3.
4.
Communicate to Peer and with those being affected by the low level change.
Carry out change at the appropriate time.
Perform Post Mortem and Documentation as appropriate.
Exit.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 7 of 20 EXHIBIT N
ChangeManagementCategoriesChart(AssigningRisktoaChange)
(Last Update: 09‐02‐09) (Page 1 of 2) E – EMERGENCY
1 – HIGH
Risk
2 – MEDIUM
Risk
3 – LOW
Risk
(with or without
comm.)
Impact
-Major
-Major
-Significant
-None
Visibility
(# users affected)
-Many users or
-Safety issue or
-Security issue
-Potentially
visible to many
users
-Potentially
visible to a few
users
-Potentially
visible to few or
no users
-Difficult or
impossible to
back out
-Involved backout
Backout
-Backout is not an
option
-Quick and easy
backout
Planning
-Unanticipated
-Not a project
Severity
-Production down or
-Critical resources at risk
-Planned
-Major Project
-Lengthy Install
-Effects a
mission critical service
(i.e., Payroll…)
-General system
administration
-Not a project
-Not mission
critical
Impact
-Major
-Major
-Planned
-Not necessarily
a project
-Not a mission
Critical service,
backout
is involved -A mission
critical service,
backout
is trivial
-Significant
-Router down
Examples
-Network Upgrade
-Change IP’s on
RAS
-Activating or
deactivating a
port
-Adding a Web Page
or changing it’s
content
(ability to back
out)
-Service Offline
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team -IPX to IP
Cutover
-Replace a
perimeter server
i.e., server in
1 classroom (not
serving a core
function
-None
Last Updated: 09‐24‐09 Page 8 of 20 EXHIBIT N
Change Management Categories Chart (Assigning Risk to a Change)
E – EMERGENCY
1 – HIGH
Risk
Examples, continued
-Banner Upgrade
-Service Pack
-IIS server hacked
-Deactivating a server
-Email Server infected
with
a virus
-Windows Service Pack
for an OS; Service
Release for an
application
-Upgrading to a new
version of an
application
or OS
-Relocating or moving
a riser cable in building
-Replacing a broken
machine in part or in
whole
-Carrier on phone switch
burned out or bad
-Cut voice tie line
3 – LOW
Risk
-Upgrade of a
Server to a new
level
-Move a service
onto a new
server
-Moving a printer
-Writing a Banner
script/report
-Moving data from one
server to another
-Downing a server, for
PM
-Running new CAT5/
Fiber tie lines to
switches
& hubs
-Relocating or moving a
Tie Line
-Hardware Tie links to
other campus go down
-Cut or broken fiber
(Page 2 of 2)
2 – MEDIUM
Risk
(with or without
comm.)
-Changing
permissions
-Stopping/Starting a NT
service
-Windows security patch
(when an immediate
threat
is not present)
-Ghosting a computer lab
machine
-Unlocking audix box
-Bad jack on the wall
-Bad patch cord/line
cord/
hand set cord
-Malfunctioning phone
-T1 down
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 9 of 20 EXHIBIT N
Change Management Categories Chart (Assigning Risk to a Change), continued
(Page 3 of 3)
E – EMERGENCY 1 – HIGH Risk
2 – MEDIUM Risk
3 – LOW Risk
Impact
-Major
-Major
-Significant
-None
Visibility
-Many users or
-Safety issue or
-Security issue
-Potentially
visible to many
users
-Potentially
visible to a few
users
-Potentially
visible to few or
no users
-Backout is not an
option
-Difficult or
impossible to
back out
-Involved backout
-Quick and easy
backout
Planning
-Unanticipated
-Not a project
Severity
-Production down
or
-Critical
resources at risk
-Planned
-Major Project
-Lengthy Install
-Effects a
mission critical
service
(i.e., Payroll…)
-Planned
-Not necessarily
a project
-Not a mission
critical service
-Backout is involved
-A mission critical
service, backout
is trivial
-General system
administration
-Not a project
-Not mission
critical
-Change IP’s on RAS
-Activating or deactivating
a port
-Adding a Web Page
or changing it’s
content
(# users
affected)
Backout
(ability to
back out)
Examples
-Network Upgrade
-Router down
-Service Offline
-IPX to IP
Cutover
-Service Pack
-Banner Upgrade
-IIS server hacked
-Deactivating a server
-Email Server infected
with a virus
-Windows Service Pack
for an OS; Service
Release for an
application
-Upgrading to a new
version of an
application or OS
-Replacing a broken
machine in part or in
whole
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team -Replace a perimeter server
i.e., server in
1 classroom (not
serving a core function
-Upgrade of a
Server to a new level
-Move a service
onto a new server
-Moving a printer
-Moving data from one
server to another
-Downing a server, for
PM
-Writing a Banner
script/report
-Changing
permissions
-Stopping/Starting a NT
service
-Windows security patch
(when an immediate threat
is not present)
-Ghosting a computer lab
Machine
Last Updated: 09‐24‐09 Page 10 of 20 EXHIBIT N
E – EMERGENCY
-Carrier on phone switch
burned out or bad
-Cut voice tie line
-Cut or broken fiber
1 – HIGH Risk
2 – MEDIUM Risk
Examples, continued
-Relocating or moving
-Running new CAT5/
a riser cable in building
Fiber tie lines to switches
& hubs
-Relocating or moving
a Tie Line
-Hardware Tie links to
other campus go down
-T1 down
3 – LOW Risk
-Unlocking audix box
-Bad jack on the wall
-Bad patch cord/line cord/
hand set cord
-Malfunctioning phone
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 11 of 20 EXHIBIT N
ProceduretoAssignRisktoaChange
(Determining the Change Category)
What constitutes an EMERGENCY change?
1. Impact: Major
2. Visibility:
 Many users will be affected by the change.
 There is a safety issue involved.
 There is a security issue involved.
3. Backout:
 Back out of the change is not an option.
4. Planning:
 The change was unanticipated.
 The change is not a project.
5. Severity:
 Production is down and needs to be brought back up.
 Critical Resources are at risk.
What constitutes a HIGH Risk change?
1. Impact: Major
2. Visibility:
 Potentially many users could be affected.
3. Backout:
 It may Difficult or Impossible to back out.
4. Planning:
 The change is planned.
 The change is a Major Project
 The change could be a Lengthy Install.
5. Severity:
 The change affects a mission critical service.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 12 of 20 EXHIBIT N
What constitutes a MEDIUM Risk change?
1. Impact: Significant
2. Visibility:
 Potentially a few users could be affected.
3. Backout:
 Could be either involved or trivial (look at Severity).
4. Planning:
 The change is planned
 The change is not necessarily a project.
5. Severity:

Not a mission critical service; however backout is involved.

Is a mission critical service; however, backout is trivial.
What constitutes a LOW Risk change?
1. Impact: None
2. Visibility:
 Potentially a few or no users could be affected.
3. Backout:
 Back out is quick and easy.
4. Planning:
 Usually general system administration.
 Not a project.
5. Severity:

Not mission critical.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 13 of 20 EXHIBIT N
SchedulingaChange
Scheduling a Change
Implement Change
H
M/C
M
M T W R F S S M T W R F S S M T W R F S S M T W R F S S
I
T
O
M
I
T
O
M
I
T
O
M
I
T
O
M
C
M
M
C
M
M
C
M
M
C
M
M
ITOM – IT Operations Meeting
Each Thursday
CMM – Change Management Meeting
Each Thursday
H – High Risk
M – Medium Risk
M/C – Medium requiring
communication to users
1
Last Update: 09-02-09
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 14 of 20 EXHIBIT N
ChangeManagementImplementationRequirementsChart
Last Update: 09-03-09)
(Page 1 of 2)
Change Calendar
Tech. Review
Communications
Management
Review
Timing
-N/A*-4
-One person takes
the lead and
pulls in anyone
else needed
-Support Center
before & after
the change
-Management
responsible
to get
information &
communicate to
users
-Technical Lead
delegates
communications
-Management
approval (if not
available,
contact Support
Center)
-ASAP
-Anytime or
scheduled off
hours
-Not necessarily
during the window
-2 weeks or more
-Core Group
-Other appropriate
staff
-Appropriate
vendors
-Advanced notices
to those effected
-Project Manager
is responsible
for communication
inside & outside
group
-Change Meeting
-Formal manager
review required
-Change window
or
-Scheduled
E
E
M
E
R
G
E
N
C
Y
1
H
I
G
H
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 15 of 20 EXHIBIT N
ChangeManagementImplementationRequirementsChart,continuedPage2 of 3
Change Calendar
Tech. Review
Communications
Management
Review
Timing
2
-1 week or more
-At least peer
-Maybe vendor
-Lead Technician
communicates with
all parties
involved
-Change Meeting
-Managers are
notified
-No formal review
is required
-Change window
-N/A
-Maybe Peer if
appropriate
-Person making
change to whoever
necessary if
applicable
-N/A
-Appropriate time
M
E
D
I
U
M 3
L
O
W Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 16 of 20 EXHIBIT N
Change Management Implementation Requirements Chart, continued
Test Plan
Documentation
Post Review
(Page 3 of 3) E
-N/A
-Historical data,
tracked for
vendor
accountability
-Documentation
kept in area by
the Team
-Post mortem
-Appropriate
process
improvements
-Communicate with
management and
peers
-Monitor results
of change
-Document test
procedure and
present to all
-Dry run offline
if possible
-Post docs on test
results
-Repeat if
necessary
-Project Manager
develops &
collects all
documentation at
central location
-Project Manager
will determine
documentation
requirements:
layout, content…
-Tie up loose
ends/post mortem
-Appropriate
process
improvements
-Communicate with
management and
peers
-Formally monitor
change results
-Devise a test
procedure &
share with Peers
-Implement test
& analyze results
-Determined by &
kept in area of
the Team
-Audience is peers
-Appropriate
process
improvements
-Technician
monitors results
of change
-N/A
-N/A
-Monitor or test
change as
appropriate
E
M
E
R
G
E
N
C
Y 1
H
I
G
H
2
M
E
D
I
U
M 3
L
O
W Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 17 of 20 EXHIBIT N
ChangeCalendarEntry
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 18 of 20 EXHIBIT N
ChangeCalendar‐MonthlyView
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 19 of 20 EXHIBIT N
PresentationtoChangeAdvisoryBoard
Change Title: XYZ
Revision: 2009-09/11
Author:
Problem/Description:
text
Impact:
Change Category:
INFO|Low|Medium without communication|
Medium with Communication|High
Disaster Recovery:
System/Environmental:
Users:
Security:
PCI Implications?:
Other:
This change will have Y impact on Disaster Recovery or n/a.
This change will have X impact on Banner or n/a.
This affects the users by Y or n/a.
This change has Z potential security issues (Steps taken to mitigate risks…) or n/a.
Goal:
text
Schedule:
text
Implementation Plan:
text
Test Plan:
text
Backout Plan:
text
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 20 of 20