Purchassing Departm
ment
525 Buena
B
Vista SE
Albuqueerque, NM 877106
R
REQUEST FO
OR PROPOSAL
LS NO.: P-340
R
RFP DUE DAT
TE: Monday, May
M 6, 2013
R
RFP DUE TIM
ME: 4:00 PM lo
ocal time (MDT
T)
TITL
LE: Telecomm
munication Services
N
NON-MANDAT
TORY PRE-PR
ROPOSAL MEE
ETING
NOT
TE: Attendancce at this non
n-mandatory m
meeting is
STR
RONGLY recom
mmended.
D
DATE:
Tueesday, April 23,, 2013 from 3:3
30 – 4:30 PM
L
Location: CNM
M’s Main Cam
mpus
835 Buena Vista SE
E
Stu
udent Resourcee Center, Room
ms
SR
RC111H/SRC11
11J
hhttp://www.cnm
m.edu/maps-and--directory/mainccampus/map/maainccampus-map-09
9-12
B
BUYER: Gil Rivera
R
P
Phone: 505-224
4-4546
Fax
x: 505-224-454
48
E
E-mail address:
griv
[email protected]
N
NUMBER OF RESPONSES
R
REQUIRED:
R
One
O (1) Originall and
F
Five (5) Copies
FRE
EIGHT TERMS
S: FOB Destinaation Freight Inccluded
YMENT TERM
MS: Net 30 Dayys
PAY
T
TABLE OF CO
ONTENTS:
SECTION A:
SECTION C:
SECTION D:
SECTION E:
SECTION F:
SECTION G:
SECTION H:
EXHIBIT A:
EXHIBIT B:
EXHIBIT D:
EXHIBIT F:
EXHIBIT G:
EXHIBIT H:
EXHIBIT I:
EXHIBIT J:
Proposal Su
ubmission Requ
uirements, Form
mat and Content
Submittal Instructions, Ten
ntative Sequencee of events
Standard Prroposal Terms and
a Conditions
CNM Geneeral Terms and Conditions
C
Scope of Seervices, Specificcations, and Evaaluation Criteriaa
Signature of
o Firm’s Authorrized Representtative
Debarment//Suspension Staatus & Non-Colllusion Affidavitt Form
Resident Veterans Preferen
nce Certification
n
Compliancee Matrix on Maandatory Requireements
Insurance Requirements
R
UPON
U
REQUES
ST BY CNM
Campaign Contribution
C
Diisclosure Form
Sample Non-Disclosure Ag
greement
Current Tecchnology Enviro
onment
Network To
opology
Phone Systtem Topology
Future Tech
hnology Environ
nment
CNM Chan
nge Managemen
nt Process
R
RFP # P-340, Advertised Monday
M
April 15, 2013
C
Copyright CNM 2013. All rights
r
reserve
ed.
PA
AGE #:
2
3–4
5–8
9
110 – 36
37
38
39
440 – 47
48
449 – 50
551 – 55
114 pages
4 pages
2 pages
2 pages
220 pages
P
Page 1 of 55
PROPOSAL SUBMISSION REQUIREMENTS, FORMAT AND CONTENT:
Central New Mexico Community College (CNM) invites you to submit a proposal for the Services specified in this
Request for Proposals. Please read carefully all instructions, specifications, terms and conditions. Failure to
comply with the instructions, specifications, terms and conditions of this Request for Proposals may result in your
proposal being declared non-responsive. The purchase of Materials and or Services awarded under this Request is
subject to CNM's General Terms and Conditions as well as all statements contained in this Request for Proposals.
All terms and conditions of the Request for Proposals shall remain unchanged for the duration of any resultant
agreement(s) and shall supersede and take precedence over any vendor agreement forms. Additional or different
terms proposed by the vendor are hereby rejected unless agreed to in writing by CNM. The New Mexico criminal
law prohibits bribes, gratuities and kickbacks (13-1-28 through 13-1-199, NMSA 1978).
Any and all clarifications of instructions, specifications, scope, requirements, terms and conditions, insurance,
bonds, or proposal preparation, etc. shall be made only by the Buyer listed above. All requests for clarification or
exception to instructions, terms and conditions, specifications, requirements, scope, insurance, bonds, or proposal
preparation, etc. must be made in writing, addressed to the Buyer listed above, and submitted no later than five (5)
business days prior to the proposal due date. Technical questions concerning scope of work, CNM's requirements,
needs or expectations and the vendor's requirements, needs or expectations must be directed to the technical
clarification contact listed above. If a technical clarification contact is not listed above, then all such questions
must be directed to the Buyer listed above. If appropriate in CNM's sole judgment, CNM Purchasing may issue a
written Amendment or addendum which shall thereafter become part of this Request for Proposals. No oral
interpretations shall be binding upon CNM unless reduced to a written amendment issued by CNM Purchasing
prior to the proposal due date and time. Your reliance on any such oral interpretations shall be deemed to be
unreasonable.
Each respondent, by submitting a response, represents that the respondent has read and completely understands the
request for qualifications documents and agrees to abide by the terms of this RFP and any resulting agreement.
Failure of the selected contractor to fulfill the provisions of this request for qualifications shall in no way relieve
the obligation of the Contractor to furnish all services necessary to carry out the provisions of the agreement.
The contents of this RFP, as revised and/or supplemented, and the successful Offeror’s proposal will be
incorporated into and become part of the awarded Price Agreement.
Should an Offeror object to any of the terms and conditions of this RFP, the Offeror must expressly identify any
and all exceptions to this proposal’s scope of work, terms and conditions in their proposal response to receive
consideration, and propose specific alternative language. CNM may or may not accept the alternative language.
General references to the Offeror’s terms and conditions or attempts at complete substitutions are not acceptable to
CNM and will result in disqualification of the Offeror’s proposal. The final terms and conditions of any resultant
contract may differ from those provided herein.
CNM is not responsible for representations made by any of its officers or employees prior to the execution of the
Agreement(s) unless such understanding or representation is included in the RFP or in subsequent written addenda
or responses provided to all proposers by CNM’s Purchasing Department. CNM is responsible only for that which
is expressly stated in the solicitation document and any authorized addenda thereto. Any cost incurred by the
Respondent in preparation, transmittal or presentation of any proposal or material submitted in response to the RFP
shall be borne solely by the Respondent.
Contractor shall not be an employee of CNM and is responsible for federal and state payroll and service taxes such
as social security, unemployment and gross receipts taxes. Service required by this RFP for which the Successful
Offeror does not identify cost will be borne at the Offeror’s expense and will not be charged to CNM.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 2 of 55
PROPOSAL SUBMISSION REQUIREMENTS, FORMAT AND CONTENT:
SUBMITTAL INSTRUCTIONS:
To submit a proposal, provide a type written document responding to the scope of work/services, specifications,
and evaluation criteria contained herein. Complete the forms labeled “SECTION E: Signature of Firm’s
Authorized Representative,” “SECTION F: Debarment/Suspension Status & Non-Collusion Affidavit Form,”
“EXHIBIT B: Campaign Contribution Disclosure Form,” signed by the firm’s authorized representative, and
submit these forms with your proposal’s response to Section D, Evaluation Criteria. Responses shall be signed by
a legally authorized representative of the Respondent. Unsigned responses to SECTION E: Signature of Firm’s
Authorized Representative and Section F: Debarment/Suspension Status & Non-Collusion Affidavit Form will be
rejected as a material failure.
CNM does not desire responses with fancy binders, binding, or sales literature. Instead, vendors' proposals should
be organized in a format that promotes the easy and clear evaluation of your proposal. To this end, the
organization of your proposal should generally follow the Request for Proposals' organization so that the Request
and your proposal can be cross-referenced during the evaluation process. Likewise, information in your proposal
should be presented in same order as the pertinent provisions of the Request for Proposals, referencing sections of
the Request on any and all attachments that you include with your proposal. Each original proposal must be
signed in ink by an authorized representative of your firm; all corrections shall be initialed in ink by person
signing the proposal. The contents of the selected proposal may become part of any resultant award. If you wish
to offer more than one proposal, clearly label the top as an alternate proposal and submit all responses in the same
envelope as the original proposal. Submit the number of copies of your proposal as specified above. Each copy
shall include all supporting documentation. Failure to submit the required number of copies may result in your
proposal being considered non-responsive.
1. REQUIRED SUBMITTAL DOCUMENTS NEEDED WITH YOUR SEALED RESPONSE:
a. OFFEROR’S point-by-point response to SECTION D, EVALUATION CRITERIA, paragraphs 3.3.1
THROUGH 3.3.13.
b. SECTION E: Signature of Firm’s Authorized Representative
c. SECTION F: Debarment/Suspension Status & Non-Collusion Affidavit Form
d. EXHIBIT B: Campaign Contribution Disclosure Form
e. Table of Contents to include section names, section numbers and page numbers
f. Letter of Transmittal. The letter of transmittal will fairly and briefly depict the respondent’s proficiency,
experience and capability to serve CNM and why the respondent believes they should be selected.
g. Response length and font size: Proposal responses should be limited to 20 double spaced pages no smaller
than 10 point font.
h. Submit one (1) original and five (5) copies of your response to this RFP with your SEALED response.
NOTE: Failure to submit items 1.a – 1.d. noted above will render the offer as being non-responsive.
Non-responsive offers CANNOT be considered for award. Items 1.b., 1.c., and 1.d. MUST be signed by
a legally authorized representative of the Respondent.
2. SUBMITTAL DEADLINE AND LOCATION
All responses must be received in a SEALED envelope by CNM no later than 4:00 PM MDT, Monday, May
6, 2013.
Responses are to be submitted via MAIL, COURIER, or HAND DELIVERED to:
Central New Mexico Community College
Purchasing Department
525 Buena Vista Drive SE
Albuquerque, NM 87106
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 3 of 55
PROPOSAL SUBMISSION REQUIREMENTS, FORMAT AND CONTENT:
Attn:
RFP # P-340, Due on or before 4:00 PM MDT, Monday, May 6, 2013, 2013
PLEASE ENSURE THAT YOUR SEALED ENVELOPE IS LABELED WITH YOUR FIRM’S NAME,
ADDRESS, RFP NUMBER, AND OPENING DATE AND TIME. Failure to properly identify this RFP #,
Due Date and Time on the lower left outside corner of your sealed proposal envelope may result in either
premature opening of your proposal or failure to open it upon the correct closing date and time.
a. Faxed or electronically mailed responses will NOT be accepted and CANNOT be considered for
award.
b. Late submissions of proposals will not be considered unless it is determined by CNM that the late
receipt was due solely to mishandling by CNM or if the proposal is the only one received. All other
late submissions will be returned unopened.
c. Responses will not be publicly opened.
d. Responses may be withdrawn at any time prior to the time and date set for RFP closing.
e. CNM reserves the right to accept or reject any or all responses and to waive technical irregularities.
3. TENTATIVE SEQUENCE OF EVENTS
a. Pre-Proposal Meeting
Date:
Tuesday, April 23, 2013
Time:
3:30 PM – 4:30 PM
CNM Main Campus 835 Buena Vista SE
SRC Building, Room SCR111H/111J
b. Questions/Clarifications
c. RFP Amendments
d. Submission of Proposal
Accepted through Thursday, April 25, 2013
Issued by Monday, April 29, 2013
PROPOSALS MUST BE SEALED AND DATE STAMPED
RECEIVED BY CNM PURCHASING DEPARTMENT
SUBMISSION DEADLINE, ON OR BEFORE:
Due Date:
Monday, May 6, 2013
Due Time:
4:00 PM, Mountain Daylight Time
Location:
CNM Purchasing Office
Building A, Room 109
525 Buena Vista SE
Albuquerque, NM 87106
e.
f.
g.
h.
Shortlist Finalists
Finalist Interviews
Begin Contract Negotiations
Notice of Award
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Thursday, May 16, 2013 (If deemed necessary)
Thursday, May 23, 2013 (If deemed necessary)
Wednesday, May 29, 2013
Wednesday, June 12, 2013
Page 4 of 55
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-340
1.
ACKNOWLEDGMENT
OF
AMENDMENT
/
ADDENDUM. Vendors shall acknowledge receipt of any
amendments/addenda to this Request for Proposals by
identifying the amendment/addendum number and date in the
space provided on the form labeled “Signature of Firm’s
Authorized Representative”.
2.
ADDRESSES FOR NOTICES. Any notice required to be
given or which may be given under this Request for Proposals or
the resultant price agreement shall be in writing and delivered in
person or via first class mail to Central New Mexico Community
College, Purchasing Department, 525 Buena Vista, SE,
Albuquerque, NM 87106.
3.
AWARD OF PROPOSALS. CNM reserves the right to award
this proposal based on price and any other evaluation criteria
contained herein; to reject any and all proposals or any part
thereof, and to accept the proposal that is most advantageous to
CNM, taking into consideration the evaluation factors set forth in
this Request for Proposals.
4.
CANCELLATION. CNM reserves the right to cancel without
penalty this Request for Proposals, the resultant price agreement
or any portion thereof for unsatisfactory performance,
unavailability of funds, or when it is in the best interest of
CNM.
5.
CHANGE IN CONTRACTOR REPRESENTATIVES.
CNM reserves the right to request a change in contractor
representatives if the assigned representatives are not, in the
opinion of CNM, meeting its needs adequately.
6.
CHANGES/ALTERATIONS AFTER AWARD. Changes or
alterations after the award can only be made if agreed to in
writing by CNM.
7.
CONFIDENTIALITY. Any information provided to or
developed by the successful vendor in the performance of the
resultant agreement shall be kept confidential and shall not be
made available to any other individual or organization by the
successful vendor without prior written approval of CNM.
8.
9.
DAMAGE AND SECURITY OF CNM PROPERTY. The
successful offeror shall be responsible for all damage to persons
or property that occurs as a result of his/her fault or negligence,
or that of any of his/her employees, agents and or
subcontractors. He/she shall save and keep harmless CNM
against all loss, cost, damage, claims, expense or liability in
connection with the performance of the resultant price
agreement. Any equipment or facilities damaged by the
successful vendor's operations shall be repaired and or restored
to their original condition at the vendor's expense, including but
not limited to cleaning and painting. The successful vendor
shall be responsible for security of all his/her equipment and for
the protection of work done under the resultant price agreement
until final acceptance of the work.
DELIVERY. Delivery is an important consideration and may
be a factor in determining the award. Please state your earliest
delivery date in the space provided on the response form.
Delivery to be made to Receiving/Warehousing, Central New
Mexico Community College, 901 Buena Vista SE,
Albuquerque, NM 87106, unless otherwise specified.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
10. DELIVERY DELAYS. If after award, the contractor becomes
aware of possible problems that could result in delay in the
agreed-to delivery schedule, the contractor must immediately
notify the Buyer or the designated representative. The initial
notification of the delay may be verbal with a written
confirmation, giving the probable cause and effect, with
recommendations for alternate action.
Nothing in this
paragraph will be interpreted as relieving the vendor of his/her
contractual obligations. However, failure to notify CNM
promptly will be a basis for determining vendor responsibility
in an otherwise excusable delay.
11. DISCREPANCIES.
Should any interested vendor find
discrepancies in any part of the listed specifications or the terms
and conditions, or find any part of the listed specification or the
terms and conditions to be incomplete or otherwise questionable
in any respect, such vendor shall immediately call such matters
to the attention of the Buyer, in writing, prior to the established
opening date.
12. DISRUPTION OF NORMAL ACTIVITY. All work shall be
performed so as not to interfere with normal CNM activities.
When it is necessary to disrupt normal activities, the schedule of
work and the areas to be affected must be approved by CNM's
authorized representative prior to commencement of the work.
13. EMPLOYEE CERTIFICATION.
The vendor and all
vendor's employees utilized on the work to be performed under
this Request for Proposals must have the proper certification(s)
and license(s) to comply with State and local requirements
connected to this Request for Proposals. The contractor shall
use only fully qualified and approved service technicians to
perform inspections, service and or repairs under this Request
for Proposals.
14. EQUIPMENT REQUIRED. The vendor shall be responsible
for supplying and maintaining all equipment and materials
necessary to complete the work under this Request for
Proposals except as otherwise noted in the Specifications.
CNM is not liable for any errors or
15. ERRORS.
misinterpretations made by the vendor responding to this
Request for Proposals. No advantage shall be taken by Vendors
in the omission of any details. Any misstatements of fact,
misrepresentations or errors in the Vendor’s proposal may, at
the sole discretion of CNM, be cause for disqualification. Each
vendor is responsible for ensuring that all information provided
in its proposal is accurate and complete in its entirety.
16. FORCE MAJEURE. Neither party to the resultant agreement
will be liable to the other for any failure or delay in
performance under the resultant agreement due to
circumstances beyond its reasonable control including, but not
limited to, acts of God, accidents, labor disputes, acts or
omissions and defaults of third parties, and official, government
or judicial action not the result of negligence of the party failing
or late in performing.
17. GENERAL TERMS AND CONDITIONS. CNM's General
Terms and Conditions are an equal and integral part of this
Request for Proposals.
18. GOVERNING LAW. This Request for Proposals and all
resultant price agreements shall be interpreted and governed by
the Laws of the State of New Mexico.
Page 5 of 55
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-340
19. INSURANCE REQUIREMENTS. The successful vendors
are required to carry insurance meeting the requirements in the
Exhibit labeled "INSURANCE REQUIREMENTS" or as noted
in the specifications. The successful vendors must submit the
Certificate of Insurance to the appropriate Buyer prior to
commencing work under the resultant price agreement.
Insurance must remain in effect for the entire term of the
resultant price agreement and must be extended to coincide with
any future price agreement extension. This Request for
Proposals Number must appear on the Certificate of Insurance.
Note: The successful vendor shall agree to comply with
state laws and rules pertaining to workers’ compensation
insurance for its employees. If the successful vendor fails to
comply with the Workers’ Compensation Act and
applicable rules when required to do so, the resultant
contract may be canceled effective immediately.
20. INVITATION TERMS PART OF CONTRACT. This
Request for Proposals along with its attachments will be
considered to be part of the resultant price agreement and or
purchase order and is to be incorporated by reference.
21. LATE SUBMISSIONS. Late submissions of proposals will
not be considered unless it is determined by CNM that the late
receipt was due solely to mishandling by CNM or if the
proposal is the only one received. All other late submissions
will be returned unopened.
22. MODIFICATIONS. Only modifications received prior to the
time specified for the closing will be accepted.
No
modifications will be accepted following the opening. The
Buyer may request technical clarifications of the proposal
following the opening.
23. NUMBER FOR PROPOSAL CLARIFICATION. The
Vendor should include a local or toll-free number for proposal
clarifications. Failure to do so may result in the proposal being
declared non-responsive.
24. OFFEROR’S TERMS AND CONDITIONS. Offerors must
submit with the proposal a complete set of any additional terms
and conditions they expect to have included in a contract
negotiated with the agency.
25. OPTION TO RENEW. CNM reserves the option to renew the
resultant agreement, contingent upon fiscal funding, as provided
for within Section 13-1-150 NMSA 1978, if such renewal is
found to be in the best interests of CNM. Renewal options will
be exercised in increments of one-year terms unless otherwise
agreed to by both parties.
26. OWNERSHIP OF MATERIAL. During the term of the
resultant agreement, ownership of all data, material, and
documentation originated and prepared by the successful
vendor for CNM shall belong exclusively to CNM.
27. PAYMENT DISCOUNTS. CNM will take advantage of
payment discounts offered whenever possible; however,
payment discounts will not be used as a means to determine the
highest evaluated offer.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
28. PERIOD FOR PROPOSAL ACCEPTANCE. The Vendor
agrees, if its proposal is accepted within ninety (90) calendar
days of the closing date, to furnish the goods and services at the
prices set forth in its proposal, delivered to the designated
point(s) within the specified time in the delivery schedule.
Failure to comply may result in removal from the bid list. An
additional time period may be requested elsewhere in this
Request for Proposals.
29. POTENTIAL COSTS UNSPECIFIED. The Vendor shall
include in its proposal all goods, material and labor costs that it
knows or should know will be required to complete the work
under this Request for Proposals including any goods, materials,
labor or other costs that are not specifically identified in the
specifications of this Request for Proposals. All such costs shall
be identified in the proposal and separately stated in the price or
pricing proposed in the proposal.
30. PROPOSAL NEGOTIATION. Vendors submitting proposals
may be afforded an opportunity for discussion and revision of
proposals. Revisions may be permitted after opening and prior
to award for the purpose of obtaining best and final offer.
Negotiations may be conducted with responsible vendors who
submit offers found reasonably likely to be selected for award.
31. PROPOSAL OPENING. Proposals will be opened on the due
date and time specified on the proposal cover sheet in the
Purchasing Department Office. This is not a public opening
and contractors are not invited to attend.
32. PUBLIC INFORMATION. All information, except that
marked as confidential, will become public information at the
time that the Proposal is awarded. Confidential information
must be marked "CONFIDENTIAL" in red letters in the upper
right hand corner of the sheets containing the confidential
information.
Price and information concerning the
specifications cannot be considered confidential.
33. REFERENCES REQUIRED. Vendor must furnish the
minimum number of reference requested herein. Failure to
submit the information may result in your proposal being
considered non-responsive.
Vendor, by furnishing these
references, agrees to allow CNM to contact any person or
organization listed, and to utilize information obtained in the
evaluation of the offer.
34. RELEASES. Upon final payment of the amount due under the
terms of the resultant agreement, the successful vendor shall
release CNM, its Governing Board, officers and employees from
all liabilities, claims and obligations arising from or under the
terms of the resultant agreement. The successful vendor agrees
not to purport to bind CNM to any obligation not assumed herein
by CNM unless CNM has expressly authorized the successful
vendor to do so and then only within the strict limits of that
authority.
35. REPORTS AND INFORMATION. At such times and in such
forms as CNM may require, there shall be furnished to CNM
such statements, records, reports, data and information, as CNM
may request pertaining to matters covered by all resultant
agreements to this Request For Proposals.
Page 6 of 55
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-340
36. RESPONSIBLE VENDOR. CNM reserves the right to
conduct any investigations deemed necessary to determine the
responsibility of a vendor (i.e., prove that its financial resources,
production or service facilities, personnel, service reputation
and experience are adequate to make satisfactory delivery of the
services, construction or items of tangible personal property
described in the Request for Proposals). Vendor shall provide
audited financial statements if requested by CNM.
37. RESPONSIVENESS OF PROPOSALS. Vendors are hereby
expressly instructed that all proposals in response to this
solicitation shall meet all specifications and requirements of this
solicitation.
38. SEVERABILITY. If any provision of the resultant agreement
is found invalid or unenforceable, the remainder of the resultant
price agreement will be enforced to the maximum extent
permissible and the legality and enforceability of the other
provisions of the resultant agreement will not be affected.
39. SIGNATURE. The response must be signed by an authorized
representative in order for proposal to be considered responsive.
Compete and return the form labeled “Signature of Firm’s
Authorized Representative” with proposal response.
40. STATE AND LOCAL ORDINANCES. The successful
vendor shall perform work under the resultant price agreement
in strict accordance with the latest version of all State and local
codes, ordinances, and regulations governing the work
involved. All materials and labor necessary to comply with the
rules, regulations and ordinances shall be provided by the
vendor. Where the drawings and or specifications indicate
materials or construction in excess of the code requirements, the
drawings and or specifications shall govern. The vendor shall
be responsible for the final execution of the work to meet these
requirements. In the event of a conflict between various codes
and standards, the more stringent shall apply.
41. STATUS OF VENDOR. The successful vendor is an
independent contractor performing services for CNM and neither
he/she nor his/her agents or employees shall, as a result of the
resultant agreement, accrue leave, retirement, insurance, bonding
authority, use of CNM vehicles, or any other benefits,
prerequisites or allowances normally afforded only to employees
of CNM. The successful vendor acknowledges that all sums
received under the resultant agreement are personally reportable
by him/her/her for income, self-employment and other
applicable taxes.
42. SUBCONTRACTORS. Any work subcontracted by the
successful vendor shall require the prior written approval of the
subcontractor by CNM.
All submittals must be in a SEALED envelope,
received at CNM’s Purchasing Office on or before the
due date and time. Faxed or electronically mailed
responses will NOT be accepted.
The sealed envelope should be marked on the lower
left outside corner to identify this RFB #, the RFB Due
Date and Opening Time, and the respondent firm’s
company name, contact person, phone and email.
Note, if you wish to offer more than one proposal, clearly label
each additional offer as an alternate proposal and submit all
responses in the same envelope/package as the original
proposal.
44. TAXES. CNM is exempt from Federal excise taxes and from
New Mexico gross receipts taxes on materials, except
construction materials used by a contractor. Services are not
exempt from gross receipts taxes. Taxes, if any, on services
must be included as a separate line item and not included in
your base price proposed. Applicable taxes are excluded from
the evaluation of the proposal.
45. TECHNICALITIES. CNM reserves the right to waive any
technical irregularities in the form of the proposal of the highest
evaluated vendor which do not alter price, quality or quantity of
the services, construction or items of tangible personal property
offered.
46. TELEGRAPHIC/FACSIMILE SUBMITTALS. Telegraphic
/ Facsimile proposal submittals will not be considered.
However, proposals may be modified by telegraphic/facsimile
notice, provided that the notice is received by the time and date
specified for the closing.
47. TERMINATION. Termination for cause. If the contractor,
for any cause, fails or omits to carry out the work in an
acceptable manner, CNM may give notice in writing of such
failure or omission and of a reasonable time within which to
cure the deficiency. Contractor shall be required to take
corrective measures within such time. Contractor's failure to
comply with such notice and to cure the deficiency as provided
in the notice shall subject the Agreement to immediate
termination by CNM. In the event of a for-cause termination,
CNM shall terminate the Agreement by delivering to the
Contractor a written notice of termination. The effective date
of termination shall be the date stated in the notice or, if no
date is stated, then the date of delivery of the notice. Upon
delivery of such notice, Contractor shall have the right to
receive payment for services performed prior to termination
date, including reimbursement then due.
43. SUBMITTALS. To submit an offer on the goods or services
specified, provide a type written proposal responding to the
scope of work/services, specifications, and evaluation criteria
contained herein. Vendors are to submit responses as required
for easy and clear evaluation with information presented in the
order it appears herein referencing sections on all attachments.
Each original proposal must be signed in ink by an authorized
representative; all corrections shall be initialed in ink by person
signing the proposal.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 7 of 55
SECTION A: STANDARD PROPOSAL TERMS AND CONDITIONS FOR RFP # P-340
Termination for convenience of CNM. On fifteen (15)
business days written notice to Contractor, CNM may
terminate the Agreement in whole or in part for its own
convenience in the absence of any default by Contractor. In
the event of a no-cause termination, CNM shall terminate the
Agreement by delivering to Contractor notice of termination
without cause specifying the extent to which performance of
work under the Agreement is terminated and the date upon
which such termination becomes effective. The effective date
of ter5mination shall be the date stated in the notice or, if no
date is stated, then the fifteenth (15) business day after delivery
of the notice. Within ten (10) calendar days of the effective
date of termination, Contractor shall deliver to CNM all
documents and any other materials developed under the
Agreement. Upon delivery of such notice, the Contractor shall
have the right to receive payment for services performed to
termination date, including reimbursement then due.
48. VENDOR GUARANTEE. The vendor shall guarantee all
materials, equipment and workmanship furnished and or
installed to be free of defects and shall agree to replace solely at
his/her expense any and all defective equipment, parts, etc.
within a one year period after the date of acceptance of the items
and or installation by CNM, unless otherwise agreed to in
writing at the time of award.
49. VENDOR SCHEDULE REQUIRED. The vendor shall
include a proposed schedule for completion of work under this
Request for Proposals. It should contain an itemized break down
of all items and projects, including testing dates if applicable.
50. WITHDRAWAL OF PROPOSALS. Proposals may be
withdrawn by written notice, telegram or in person by an
vendor or an authorized representative any time prior to the
award. Proposals requiring proposal security may result in
forfeiture of the security if the proposal is withdrawn following
the opening.
51. WORKMANSHIP/COOPERATION. All work shall be done
in a neat, workman-like manner using acceptable equipment and
methods. The successful vendor will cooperate with CNM and
other contractors and coordinate his/her work involving other
contractors through CNM's authorized representative.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 8 of 55
SECTION C: GENERAL TERMS AND CONDITIONS
1. Inspection and Audit. a. CNM may inspect, at any reasonable time, any part of Seller's plant or
place of business which is related to performance of this Purchase Order. Acceptance of delivery shall
not be considered acceptance of the materials, supplies or services furnished. Final inspection of
product and services will be made at the destination. Any testing or inspection procedures required
by the specification are in addition to CNM's rights under this paragraph.
b. The Contractor shall maintain detailed time records which indicate the date, time and nature of
services rendered. Contractor shall maintain detailed records of all materials or supplies delivered to
CNM under this Purchase Order, including serial numbers and other appropriate identifiers. These
records shall be subject to internal and external audit. CNM shall have the right to audit billings both
before and after payment. Payment under the resultant Agreement shall not preclude CNM from
recovering excessive, erroneous or illegal payments previously made to the Contractor.
2 Warranties. Seller warrants the materials, supplies or services furnished to be exactly as specified
in this order, free from defects in Seller's design, labor, materials and manufacture, and to be in
compliance with any drawings or specifications incorporated herein and with any samples furnished
by Seller. All applicable UCC warranties, express and implied, are incorporated herein.
3. Acceptance and Rejection. If prior to final acceptance, any materials, supplies or service are found
to be defective or not as specified, or, if CNM is entitled to revoke acceptance of them, CNM may
reject or revoke acceptance, require Seller to correct without charge within a reasonable time, or
require delivery at an equitable reduction in price at CNM's option. Seller shall reimburse CNM for
all incidental and consequential costs related to unaccepted materials, supplies or service.
Notwithstanding final acceptance and payment. Seller shall be liable for latent defects, fraud, or such
gross mistakes as amount to fraud. Acceptance of performance shall not waive CNM's right to claim
damages for breach.
4. Assignment. This order is assignable by CNM. Except as to any payment due hereunder, this
order is not assignable by Seller without written approval of CNM.
5. Changes. CNM may make changes within the general scope of this order by giving notice to
Seller and subsequently confirming such changes in writing. If such changes affect the cost of, or the
time required for performance of this order, an appropriate equitable adjustment shall be made. No
change by Seller shall be recognized without written approval of CNM. Any claim of Seller for an
adjustment under this paragraph must be made in writing within thirty (30) days from the date of
receipt of Seller of notification of such change, unless CNM waives this condition. Nothing in this
paragraph shall excuse Seller from proceeding with performance of the order as changed hereunder.
6. Termination and Delays. CNM, by written notice stating the extent and effective date may
terminate this order for convenience in whole or in part, at any time. CNM shall pay Seller as full
compensation for performance until such termination: (1) the unit or pro rata order price for the
delivered and accepted portion; and (2) a reasonable amount to be approved by CNM, and not
otherwise recoverable from other sources by Seller, with respect to the undelivered or unaccepted
portion of this order. Provided, however, compensation hereunder shall in no event exceed the total
order price. Such amount will be limited to Seller's actual cost and may not include anticipated
profits.
CNM may terminate this order by written notice in whole or in part for Seller's default if Seller
refuses or fails to comply with the provision of this order, or fails to make progress so as to endanger
performance and does not cure such failure within a reasonable period of time. In such event, CNM
may otherwise secure the materials, supplies or services ordered, and Seller shall be liable for
damages suffered by CNM, including incidental and consequential damages.
If, after notice of termination, CNM determines Seller was not in default, or if Seller's default is due
to failure of CNM, termination shall be deemed for the convenience of CNM.
The rights and remedies of CNM provided in this article shall not be exclusive and are in addition to
any other rights and remedies provided by law or under this order.
As used in this paragraph, the word "Seller" includes Seller and its subsuppliers at any tier.
9. Patent and Copyright Indemnity. Seller shall pay all royalty and license fees relating to
deliverables and other items covered hereby. In the event any third party shall claim that the
reproduction, manufacture, use, or sale of goods or items covered hereby infringes any copyright,
trademark, patent, or other intellectual property rights, Seller shall indemnify and hold CNM harmless
from any cost, expense, damage, or loss resulting therefrom.
10. Discounts. Any discount time will not begin until the materials, supplies, or services have been
received and accepted and correct invoice received by CNM's Purchasing Department. In the event
testing is required, the discount time shall begin upon the completion of the tests.
11. Penalties. The Procurement Code, Section 13-1-28 et seq., imposes civil and criminal penalties
for its violation. In addition, the New Mexico criminal statutes impose felony penalties for bribes,
gratuities and kickbacks.
12. Title and Delivery.
Title to the materials and supplies passed hereunder shall pass to CNM at
the F.O.B. point specified subject to the right of CNM to reject upon inspection. For any exception to
the delivery date specified, Seller shall give prior notification and obtain approval from CNM's
Purchasing Department. Time is of the essence and the order is subject to termination for failure to
deliver on time.
13. Payment Charges. Late payment charges shall be paid in the amount and under the conditions
stated in Section 13-1-158, NMSA 1978.
14. Other Applicable Laws. Any provision required to be included in a contract of this type by any
applicable and valid Executive order, federal, state or local law, ordinance, rule or regulation shall be
deemed to be incorporated herein.
15. OSHA Regulations. The contractor shall abide by Federal Occupational Safety and Health
Administration (OSHA) regulations and the State of New Mexico Environmental Improvement Board
occupational health and safety regulations that apply to the work performed under this Invitation.
ALL PRODUCTS CONTAINING HAZARDOUS SUBSTANCES MUST BE PROPERLY
LABELED AND ACCOMPANIED BY MATERIAL SAFETY DATA SHEETS. The contractor
shall defend, indemnify and hold CNM free and harmless against any and all claims, loss, liability
and expense resulting from any alleged violations of said regulations including but not limited to
fines, penalties, judgments, court costs and attorney fees.
16. Debarment/Suspension. In performing the services and/or furnishing the goods specified within
this purchase order, the vendor/contractor certifies that it is not suspended, debarred or declared
ineligible from entering into contracts with the Executive Branch of the Federal Government, any
State agency or local public body; nor is in receipt of a notice of proposed debarment or suspension
from the Executive Branch of the federal Government, any State agency or local public body.
17. Applicable Law. Each party acknowledges that the New Mexico Procurement Code, NMSA
1978 13-1-28 through -199, as amended, applies to every CNM purchase or contract agreement of
tangible personal property, services and construction, including participation made pursuant to this
purchase order. Further, each party acknowledges that it will be responsible for claims or damages
arising from personal injury or damage to persons or property to the extent they result from
negligence of its employees or agents and that the liability of CNM shall be subject in all cases to the
immunities and limitation of the New Mexico Tort Claims Act, NMSA 1978 41-4-1 through -2 7, as
amended.
SECTION 2
GOVERNMENT SUBCONTRACT PROVISIONS
7. Affirmative Action.
Seller shall not discriminate with regard to hiring, termination or other
incidents of employment on the basis of race, sex, national origin, religion, age or handicap. Seller
agrees to: a) adhere to the principles set forth in Executive Order 11246 and 11375, and to undertake
specifically to maintain employment policies and practices that affirmatively promote equality of
opportunity for handicapped persons, minority group persons and women; b) take affirmative steps to
hire and promote women and minority group persons at all job levels and in all aspects of
employment; c) communicate this policy in both English and Spanish to all persons concerned within
the company, with outside recruiting services and the minority community at large; d) provide CNM
on request a breakdown of labor force by ethnic group, sex, and job category; and e) discuss with
CNM its policies and practices relating to its affirmative action program.
If this order is subcontract under a U.S. Government Prime Contract, the applicable
clauses listed below are incorporated into, and form a part of, the terms and conditions of this order.
In the event of any conflict between the terms and condition of Section 2 and any other provisions of
this order the terms and conditions of Section 2 shall prevail. The clauses contained in the following
paragraphs of the Federal Acquisition Regulations are incorporated herein by reference. For purposes
of this Purchase Order, in the following clauses, the term "contract" shall mean "this order", the term
"contractor" shall mean "Seller" and the term "Government" and "Contracting Officer" shall mean
"Albuquerque CNM" and the "Director of Purchasing," respectively.
The following provisions of the Federal Acquisition Regulations (FAR) apply
regardless of the amount of this order:
8. Indemnification and Insurance Seller assumes the entire responsibility and liability for losses,
expenses, damages, demands and claims in connection with or arising out of any actual or alleged
personal injury (including death) and/or damage or destruction to property sustained or alleged to
have been sustained in connection with or arising out of the performance of the work by Seller, its
agents, employees, subcontractors or consultants, except to the extent of liability arising out of the
negligent performance of the work by or willful misconduct of CNM. In any event, CNM's liability
shall be subject to the limitations of the New Mexico Tort Claims Act. Seller shall indemnify and
hold harmless CNM, its officers, agents, and employees from any and all liability for such losses,
expenses, damages, demands, and claims and shall defend any suit or action brought against any or all
of them based on any actual or alleged personal injury or damage and shall pay any damage costs and
expenses including attorneys fees, in connection with or resulting from such suit or action.
Seller agrees that it and its subcontractors will maintain public liability and property damage
insurance in reasonable amounts covering the above obligation and will maintain workers'
compensation coverage covering all employees performing this order.
* Anti-kickback Procedures:
52.203-7
Buy American Act and Balance of Payments Program
52.225-7001
* Contract Work Hours and Safety Standards Act-Overtime Comp. 52.222-4
* Equal Employment Opportunity
52.222-26
Integrity of Unit Prices
52.215-26(a)(b)
Notice to the Government of Labor Disputes
52.222-1
Preference for U.S. Flag Air Carriers (For internal air travel)
52.247-63
Restriction on Subcontractor Sales to the Government
52.203-6
Service Contract Act of 1965 (Reserved)
52.222-41
* Termination for Convenience of Government
(Education and other Nonprofit Institutions)
52.249-5(a)(f)
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
CNM reserves all administrative, contractual, and legal remedies against Seller in case of any
breaches of the contract.
* On contracts funded by federal grants, only the Special Terms and Conditions clauses identified
by the asterisk (*) are incorporated into this contract.
Page 9 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
1.
SCOPE OF REQUEST:
Central New Mexico Community College (CNM) is soliciting proposals from experienced, industry
leading firms with expertise and resources to provide Telecommunication Services. Specific mandatory
and desired requirements are detailed in Item 2: Scope of Work.
CNM wishes to qualify and award one or more indefinite quantity Price Agreements to perform the
Services described in this RFP. CNM reserves the right to award by Service type, by Primary and
Secondary Service Provider for a specific Service type, or to consolidate award to a single vendor;
whatever is in the best interest of CNM. The initial term of the resultant Price Agreement(s) arising from
this Request for Proposals shall be for a one (1) year term. CNM reserves the option to renew the
resultant Price Agreement(s) in accordance with New Mexico Statutes Annotated (NMSA), Section 13-1150, 1978, contingent upon fiscal funding, contractor performance, if such renewal is found to be in the
best interests of CNM. Renewal options, if exercised, shall be exercised in one (1) year increments. The
maximum term including all exercised renewals shall not to exceed a total of eight (8) years.
Any resultant Price Agreement may be made available for use by other Institutions of Higher Education
and Central Purchasing Offices within the State of New Mexico. An Awardee of an Indefinite Quantity
Price Agreement established with CNM has the opportunity to market the resultant Price Agreement to
other local public bodies and state agencies under the State of New Mexico Public Purchases and Property
Act, NMSA 1978, Article 1, Procurement, Section 13-1-129, “Procurement under existing contracts.” Any
purchases and transactions that take place under this allowance shall be between the Awardee and the
respective Agency and in no way shall be the responsibility of CNM. Any institution of higher education
and central purchasing office within the state of New Mexico other than Central New Mexico Community
College utilizing this price Agreement will be required to administer its own contract documents.
1.1
The intent of this Request for Proposals (RFP) is to award qualified service providers and vendor solutions
capable of supporting CNM’s enterprise telecommunications requirements that will work in partnership
with CNM’s Information Technology Services (ITS) department to provide highly available
communications services that meet CNM’s existing and future instructional and business needs. It is
CNM’s intention to award price agreements to multiple Vendors by Service type in order to ensure
redundancy of services and minimize single points of failure to the extent CNM determines it is in its best
interest to do so. CNM also desires to establish price agreements for services that are not in use today but
offer future potential benefit. CNM intends to award based on the Service type being provided; each
vendor’s response will be scored based on the following:
Award
Award to 2.2.1
1 primary &
1 secondary
award
Award to 2.2.2
1 primary &
1 secondary
award
Award to 2.2.3
1 primary &
1 secondary
award
Award to 2.2.4
Criteria
3.3.1
15
points
possible
3.3.1
15
points
possible
3.3.1
15
points
possible
3.3.1
10
points
possible
Criteria
3.3.2.
35
points
possible
3.3.3.
35
points
possible
3.3.4.
35
points
possible
3.3.5.
15
points
possible
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Criteria
3.3.11
15
possible
points
3.3.11
15
possible
points
3.3.11
15
possible
points
3.3.11
10
possible
points
Criteria
3.3.12
15
points
possible
3.3.12
15
points
possible
3.3.12
15
points
possible
3.3.12
15
points
possible
Criteria
3.3.13
20
points
possible
3.3.13
20 points
possible
Total Score
100 possible
3.3.13
20
points
possible
3.3.13
50
points
possible
100 possible
100 possible
100 possible
Page 10 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
Award
Award to 2.2.5
Award to 2.2.6
Award to 2.2.7
Award to 2.2.8
Award to 2.2.9,
only if
additional
services are
desired by
CNM
Criteria
3.3.1
10
points
possible
3.3.1
10
points
possible
3.3.1
10
points
possible
3.3.1
15
points
possible
3.3.1
20
points
possible
Criteria
3.3.6.
15
points
possible
3.3.7.
15
points
possible
3.3.8.
15
points
possible
3.3.9.
30
points
possible
3.3.10.
15
points
possible
Criteria
3.3.11
10
possible
points
3.3.11
10
possible
points
3.3.11
10
possible
points
3.3.11
10
possible
points
3.3.11
20
possible
points
Criteria
3.3.12
15
points
possible
3.3.12
15
points
possible
3.3.12
15
points
possible
3.3.12
20
points
possible
3.3.12
20
points
possible
Criteria
3.3.13
50
points
possible
3.3.13
50
points
possible
3.3.13
50
points
possible
3.3.13
25
points
possible
3.3.13
25
points
possible
Total Score
100 possible
100 possible
100 possible
100 possible
100 possible
CNM is open to all proposals that achieve the Mandatory and Desired requirements as stated within this
RFP including solutions other than those achieved by traditional carrier services. As an example Wide
Area Network connectivity can be achieved using a traditional carrier service or by implementation of a
point-to-point wireless system that is either owned by the customer or managed for the customer as a
vendor provided service. The purpose of this Request for Proposals is to identify all reasonable solutions
available to CNM, understand and compare the impacts, costs and benefits of each solution and award
price agreements that may lead to the implementation of those solutions that are in CNM’s best interest.
1.2
CNM INSTITUTIONAL INFORMATION:
CNM is the largest community college in the State of New Mexico, providing year-round instruction.
CNM is a metropolitan commuter college with a primary focus on quality instruction. As such CNM does
not have dormitories, research or sports facilities. CNM has an enrollment of approximately 30,000
students in both the fall and spring semesters and approximately 15,000 students enrolled in the summer
term. The current Full Time Enrollment (FTE) is 16,415 students. The average FTE over the past two
years has been approximately 15,000 students. CNM serves the community at seven campus locations in
the Albuquerque metropolitan area: Main Campus (MAIN), Joseph M. Montoya Campus (JMMC), South
Valley Campus (SVC), Workforce Training Center (WTC), West Side Campus (WSC), Rio Rancho
Campus (RRC) and the Applied Technology Center (ATC) as well as auxiliary locations that house
CNM’s two Small Business Development Centers (SBDCs). Online distance learning courses have
become a major and rapidly growing component of CNM’s course offerings as well as hybrid (courses that
combine both online and classroom) instruction. The college offers associates degrees and certificates in a
variety of subject areas.
For complete information about CNM see the current CNM
http://www.cnm.edu/depts/planning/instres/fact_book/factbook.html
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Fact
Book
located
at:
Page 11 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
1.3
CAMPUS LOCATIONS
Street addresses, campus layouts, building names and parking areas are provided per the below link.
http://www.cnm.edu/maps-and-directory.
Approximate physical coordinates for each of CNM’s
communications service entrance facilities are provided below.
Main Campus (Main)
Primary Entrance:
835 Buena Vista Drive, SE
Albuquerque, NM 87106
Main Campus (Main)
Secondary Entrance:
525 Buena Vista Drive, SE
Albuquerque, NM 87106
Lat: 35° 4'23.97"N
Long: 106°37'31.42"W
Lat: 35° 4'32.33"N
Long: 106°37'29.71"W
Joseph M. Montoya (JMMC)
4700 Morris Avenue, NE
Albuquerque, NM 87111
South Valley Campus (SVC)
5816 Isleta Blvd, SW
Albuquerque, NM 87105
Lat: 35° 8'8.29"N
Long: 106°31'12.67"W
Lat: 34°59'46.27"N
Long: 106°41'32.47"W
Westside Campus (Westside)
10549 Universe Blvd, NW
Albuquerque, NM 87114
Workforce Training Center (WTC)
5600 Eagle Rock Avenue, NE
Albuquerque, NM 87113
Lat: 35°12'31.72"N
Long: 106°43'51.28"W
Lat: 35°11'13.30"N
Long: 106°34'58.88"W
Rio Rancho Campus (RRC)
2601 Campus Blvd, NE
Rio Rancho, NM 87144
Advanced Technology Center (ATC)
4700 Alameda Blvd, NE
Albuquerque, NM 87113
Lat: 35°19'5.85"N
Long: 106°41'2.08"W
Lat: 35°11'1.45"N
Long: 106°35'38.61"W
Auxiliary Locations:
Albuquerque Small Business Development Center
(A-SBDC)
2501 Yale Blvd. SE, Suite 302
Albuquerque, NM 87106
South Valley Small Business Development Center
(SV-SBDC)
1309 4th Street SW, Suite A
Albuquerque, NM 87102
Lat: 35° 3'14.71"N
Long: 106°37'21.96"W
Lat: 35° 4'21.35"N
Long: 106°39'14.41"W
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 12 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
1.4
1.4.1
1.4.2
1.4.3
1.4.4
CURRENT TECHNOLOGY ENVIRONMENT
A summary of CNM’s current technology environment is provided in Exhibit F: Current Technology
Environment. Topology maps and supporting documentation depicting related IT systems and processes
are included as exhibits as follows:
Exhibit G: Network Topology
Exhibit H: Phone System Topology
Exhibit I: Future Technology Environment
Exhibit J: CNM Change Management Process
1.5
FUTURE ENVIRONMENT
Continued growth in terms of students, new campus locations and expanded online learning services is
inevitable for CNM. CNM has established two new campus locations and expanded its operations base
into Sandoval County within the last three years. As a large community college serving a dynamic
community CNM’s mission is, “To create education opportunities and community partnerships while
pursuing a level of community college excellence that is worthy of local and national recognition.” In
order to serve this mission and CNM’s goals of, “Student Success, Community Success and
Organizational Excellence and Innovation”, CNM’s technology environment reflects the dynamic nature
of the college and is constantly challenged to integrate new technologies that serve the needs of the college
community. Over the duration of the price agreements resulting from this RFP, CNM may determine it is
in CNM’s best interest to upgrade, expand or replace current system platforms and services with
dependencies related to the communications services acquired as a result of this RFP. The successful
Vendors shall play a key role in technology discussions and will be asked to work with CNM to identify
potential technical constraints, benefits and impacts of technology solutions and to assist in determining
Return On Investment (ROI). A summary of technology initiatives that CNM is actively pursuing or is
considering in the near future is provided in: Exhibit I: Future Technology Environment.
1.5.1
CNM IT SUPPORT STAFF
CNM’s department of Information Technology Services (ITS) provides centralized support for all of
CNM’s information technology services and initiatives at all campus locations. ITS strives to maintain a
highly motivated customer oriented support organization by recruiting talented IT professionals and
offering ongoing opportunities for advancement and training.
2.
SCOPE OF WORK
Vendors are requested to propose Telecommunications Services Solutions that meet the criteria identified
in this RFP. The vendor will be responsible for the technical accuracy and identifying the impacts of the
proposed solution/s to the current technical environment as well as the impacts to ITS’s technical staff
responsible for the administration and support of CNM’s information technology systems for the duration
of the proposed solution as described herein and in the related Exhibits. Requirements have been
identified as MANDATORY or as DESIRED. A compliance statement by the vendor is required on each
point. The compliance statement shall include the method of delivery for each requirement as well as any
costs or limitations not provided elsewhere by the Vendor. Bidders may be deemed non-responsive if
offering other than full compliance to MANDATORY requirements. A mandatory pre-proposal meeting
as well as a site(s) inspection will be conducted to further address any additional questions.
2.1
TELECOMMUNICATIONS SERVICES
The following telecommunications services are to be considered for inclusion in the price agreements
resulting from this RFP. For the purpose of this RFP a service is defined as the beneficial result of the
proposed solution. Solutions shall address all interconnected hardware, licensing, software, supporting
components and staffing resources required to deliver the intended functionality. The successful vendor
may be required to work with third party system vendors and/or third party support providers in
conjunction with CNM/ITS support staff in order to facilitate implementation, problem resolution, design
development and other services as they relate to the primary systems identified in this RFP.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 13 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
CNM reserves the right to make multiple awards of the items, projects and/or sections of this Invitation.
Price agreements may be awarded on a unit basis for each individually numbered lot; or when a group of
items have been consolidated for uniformity, it may be necessary to offer all inclusive items to receive
consideration, whichever is in the best interests of CNM. CNM reserves the option to have a one year
price agreement with the option to extend for up to seven additional one year terms if it is found to be in
the best interests of CNM.
Extension of lowest available prices: During the term of the resultant price agreement, CNM may require
the successful vendor to extend price adjustment on both tariff and non-tariffed services if lower rates
become available.
2.2
SERVICES OVERVIEW
The following list the basic services that are of interest to CNM in terms of what CNM requires today and
is considering for the future. Detailed requirements for services are defined in the section describing each
service. Each service as described may be awarded individually to vendors who meet or exceed
mandatory requirements as determined by CNM to be in its best interest.
Primary Services – For the purposes of this RFP a Primary Service is defined as the principal production
service capable of independently delivering 100% of CNM’s traffic without performance impacts under
normal operational conditions based on a minimum of 99.9% annual availability. It is CNM’s practice to
dual home all primary services to both of its two Main Campus communications entrance facilities.
Secondary Services – For the purposes of this RFP a Secondary Service is defined as an ancillary
production service that is capable of independently delivering CNM’s essential instructional and business
traffic in the event of an interruption or performance degradation of Primary Service. Secondary Services
shall be fully capable and configured to operate in an Active/Active mode so that they may augment the
Primary Service in terms of capacity, performance and availability during normal operational conditions.
To ensure a higher degree of redundancy CNM requires that to the extent possible Secondary Services be
provided by a Vendor other than the provider of the primary service utilizing independent media that
follows a geographically separate and diverse pathway back to a geographically separate point of origin.
Secondary Services are consolidated at CNM’s Westside Campus unless they serve a specific branch
campus or auxiliary location.
Primary/Secondary Failover – CNM requires that, in the event of a planned or unplanned service outage,
that all primary and secondary services are capable, configured and demonstrated to seamlessly and
automatically failover to one another without the need for manual intervention. This will ensure zero
downtime with and the absolute minimum performance impact in the event of both unplanned service
outages and scheduled maintenance operations.
Change Management – CNM adheres to an established Change Management and problem resolution
process as defined in Exhibit J Change Management Process and requires vendors to follow CNM’s
established change management and problem resolution processes when involved in activities that could
potentially impact CNM’s services to its customers. This includes but is not limited to service
implementations, upgrades and outages.
Requested Services:
1. Internet Service, Primary & Secondary
2. Wide Area Network (WAN) Connectivity, Primary & Secondary
3. Public Switched Telephone Network (PSTN) Connectivity/Trunk Services, Primary & Secondary
4. Direct Inward Dialing (DID) phone numbers
5. Basic Business Phone Service
6. Long Distance Phone Service
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 14 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
7. 8xx (“Toll Free”) Service Numbers
8. Phone (Audio) and Web Conferencing Service
9. Other Services - Prospective vendors are welcome to provide information on other communications
service offerings that may be in the interest of CNM. The prospective vendor shall articulate the
nature of any such service offerings, how it relates to the intent of this RFP and the benefit to CNM.
2.2.1
INTERNET SERVICE, PRIMARY & SECONDARY
CNM is seeking solutions for Primary and Secondary Internet Service. CNM currently maintains Primary
Internet connectivity at both its primary and secondary Main Campus Service Entrance Facilities from its
Primary Internet Provider in a failover configuration. Primary Internet access is made available to other
CNM locations via CNM’s WAN. CNM’s Primary Internet Service also provides external connectivity to
CNM’s Main Campus Data Center. In addition to its Primary Internet service, CNM currently maintains
Secondary Internet connectivity at its Westside Campus Entrance facility from its Secondary Internet
Provider in an internal and external failover configuration with its Primary Internet Service. Secondary
Internet access is made available to other CNM locations via CNM’s WAN. CNM’s Secondary Internet
Service also provides external connectivity to CNM’s Westside Campus Data Center. It is CNM’s desire
to award two (2) vendors; one for Primary Internet Service and the other for Secondary Internet Service;
however, CNM reserves the right to award a single vendor for both primary and secondary internet
service.
2.2.1.1
MANDATORY – Primary Service Locations: Connectivity to both of CNM’s Main Campus
communications entrance facilities in an Active/Active failover configuration
2.2.1.2
MANDATORY – Secondary Service Location:
communications entrance facility.
2.2.1.3
MANDATORY – High Availability: Minimum of 99.9% availability as measured independently at each
service location.
2.2.1.4
MANDATORY – Initial Bandwidth: Minimum 200 Mbps CBR at each service location.
2.2.1.5
MANDATORY – Bandwidth Scalability:
incurring downtime for implementation.
2.2.1.6
MANDATORY – Multi-ISP Routing: CNM maintains ISP services from multiple providers to ensure
availability however CNM requires that its service providers coordinate router configurations so that CNM
appears as a single Internet entity over its multiple connections. See Exhibit G for details of CNM’s
current multi-ISP routing configuration.
2.2.1.7
MANDATORY – Connection Type: Ethernet handoff to CNM.
2.2.1.8
MANDATORY – Carrier Transport Services: Included.
2.2.1.9
MANDATORY – Internet Service: Included.
2.2.1.10
2.2.1.10.1
2.2.1.10.2
MANDATORY – Physical Build Out: Media installation to CNM to include:
Primary Service Location: CNM’s Main Campus (835 Buena Vista SE) primary service entrance facility.
Primary Service Location: CNM’s Main Campus (525 Buena Vista SE) secondary service entrance
facility.
Secondary Service Location: CNM’s Westside Campus (10549 Universe Blvd, NW) service entrance
facility.
Geographically diverse pathways for each CNM service location back to provider’s Central Office or
Network Switching Centers.
2.2.1.10.3
2.2.1.10.4
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Connectivity to CNM’s Westside Campus
Scalable in 100 Mbps increments up to 1Gbps without
Page 15 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.1.11
MANDATORY – Compatibility: Internet circuits and related services shall, at a minimum, be configured
to match the capabilities of CNM’s existing Internet interface hardware and require no hardware or
software modifications on the part of CNM.
2.2.1.12
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring
costs and clearly indicate both tariff and non-tariff rates.
2.2.1.13
MANDATORY – Identification of Customer requirements: Proposals shall include all entrance
construction and equipment requirements that will be the responsibility of CNM to provide.
2.2.1.14
MANDATORY – Monitoring: Ability for CNM to monitor detailed real time and historical utilization
and performance statistics.
2.2.1.15
MANDATORY – Management: 24x7x365 network management, reporting and response with problem
resolution as follows:
Minimum service requirement of restoration within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
Restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each
individual circuit.
2.2.1.15.1
2.2.1.15.2
2.2.1.16
DESIRED – Dynamic Bandwidth Capacity: Ability for CNM to make real time adjustments to
subscribed bandwidth to address fluctuating traffic demands.
2.2.1.17
DESIRED – Connectivity to Cloud Services: Virtual connectivity to cloud based applications providers.
2.2.2
WIDE AREA NEWWORK CONNECTIVITY, PRIMARY & SECONDARY
CNM is seeking solutions for Primary and Secondary WAN Connectivity. CNM currently utilizes
Metropolitan Optical Ethernet services to provide WAN connectivity from its Main Campus to each of its
six branch campus locations. The current Main Campus service location is 525 Buena Vista SE. CNM is
in the process of relocating Primary Services to its Primary Main campus Service Entrance Facility at 835
Buena Vista and requests that Primary services be installed to that location as well as the current Service
Entrance Facility at 525 Buena Vista SE. In addition it is CNM’s intention to establish a Secondary WAN
connectivity solution utilizing the Westside Campus as the hub for each of its campus locations in similar
fashion as the Main Campus serves as the hub for CNM’s Primary WAN connectivity. The Westside
Campus service location is 10549 Universe Blvd, NW. Implementation of CNM’s Secondary WAN
Connectivity will be determined based on available funding and the priority of each campus’ requirement
for high availability. A Secondary WAN Connectivity solution will enable CNM to provide business
continuity from its Westside data facility in the event of failure or loss of connectivity to its Main Campus
data facility. It is CNM’s desire to award two (2) vendors; one for Primary WAN Connectivity and the
other for Secondary WAN Connectivity; however, CNM reserves the right to award a single vendor for
both primary and secondary WAN connections.
2.2.2.1
MANDATORY – Primary Service Locations: Connectivity to both of CNM’s Primary Main Campus
distribution facilities located at 835 Buena Vista SE and 525 Buena Vista SE; and each of its six (6)
campus and two (2) auxiliary locations as well as future locations as they are established.
2.2.2.2
MANDATORY – Secondary Service Location: Connectivity to CNM’s Westside Campus Service
Entrance facility located at 10549 Universe Blvd, NW and each of its six (6) campus locations as well as
future campus locations as they are established.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 16 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.2.3
MANDATORY – High Availability: Minimum of 99.9% availability as measured independently at each
service location.
2.2.2.4
MANDATORY – Primary Initial Bandwidth: Required minimum initial bandwidth varies based on
anticipated utilization of each location as follows:
10Mbps – A-SBDC
10Mbps – SV-SBDC
100Mbps – SVC
100Mbps – WTC
100Mbps – RRC
100Mbps – ATC
200Mbps – JMMC
400Mbps – WSC
1Gbps – MAIN (Primary Service Entrance)
1Gbps – MAIN (Secondary Service Entrance)
2.2.2.4.1
2.2.2.4.2
2.2.2.4.3
2.2.2.4.4
2.2.2.4.5
2.2.2.4.6
2.2.2.4.7
2.2.2.4.8
2.2.2.4.9
2.2.2.4.10
2.2.2.5
2.2.2.5.1
2.2.2.5.2
2.2.2.5.3
2.2.2.5.4
2.2.2.5.5
2.2.2.5.6
2.2.2.5.7
2.2.2.5.8
MANDATORY – Secondary Initial Bandwidth: Required minimum initial bandwidth varies based on
anticipated utilization of each location as follows:
100Mbps – SVC
100Mbps – WTC
100Mbps – RRC
100Mbps – ATC
200Mbps – JMMC
200Mbps – WSC
400Mbps – MAIN (Primary Service Entrance)
400Mbps – MAIN (Secondary Service Entrance)
2.2.2.6
MANDATORY – Bandwidth Scalability for Main Campus Locations: Scalable in 100 Mbps increments
beyond 1Gbps without incurring downtime for implementation for each Main Campus Location.
2.2.2.7
MANDATORY – Bandwidth Scalability Branch Campus Locations: Scalable in 100 Mbps increments up
to 1Gbps without incurring downtime for implementation for each Campus Location.
2.2.2.8
MANDATORY – Bandwidth Scalability Auxiliary Locations:
100Mbps.
2.2.2.9
MANDATORY – Connection Type: Ethernet handoff to CNM.
2.2.2.10
MANDATORY – Carrier Transport Services: Included.
2.2.2.11
2.2.2.11.1
2.2.2.11.2
2.2.2.11.3
2.2.2.11.4
MANDATORY – Physical Build Out: Media installation to CNM to include:
Primary Location: CNM’s Main Campus (835 Buena Vista SE) primary service entrance facility.
Primary Location: CNM’s Main Campus (525 Buena Vista SE) secondary service entrance facility.
Secondary Location: CNM’s Westside Campus (10549 Universe Blvd, NW) service entrance facility.
All CNM location service entrance facilities with the exception of Secondary services to CNM’s auxiliary
locations.
Geographically diverse pathways for each Primary CNM service location back to provider’s Central
Office or Network Switching Centers.
2.2.2.11.5
2.2.2.12
Scalable in 10Mbps increments to
MANDATORY – Service Area: In order to accommodate future growth CNM may be required to
establish new service locations within the greater Albuquerque Metropolitan area. CNM requires
disclosure of the geographical area served by the provider.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 17 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.2.12.1
2.2.2.12.2
2.2.2.12.3
Include relative franchise agreements, limitations and/or constraints that may prevent implementation of
proposed services within the service area.
Indicate specific locations where proposed services are available and in operation today.
Indicate specific locations where proposed services can be readily implemented as well as realistic
timeframes for such implementations.
2.2.2.13
MANDATORY – Compatibility: Internet circuits and related services shall, at a minimum, be configured
to match the capabilities of CNM’s existing WAN interface hardware and require no hardware or software
modifications on the part of CNM.
2.2.2.14
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring
costs and clearly indicate both tariff and non-tariff rates.
2.2.2.15
MANDATORY – Identification of Customer requirements: Proposals shall include all entrance
construction and equipment requirements that will be the responsibility of CNM to provide.
2.2.2.16
MANDATORY – Monitoring: Ability for CNM to monitor detailed real time and historical utilization
and performance statistics.
2.2.2.17
MANDATORY – Management: 24x7x365 network management, reporting and response with problem
resolution as follows:
Minimum service requirement of restoration within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
Restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each
individual circuit.
2.2.2.17.1
2.2.2.17.2
2.2.2.18
MANDATORY – Metro Ethernet Forum (MEF): Service providers proposing Metro Optical Ethernet
solutions shall be active members of the MEF.
2.2.2.19
DESIRED – Bandwidth Scalability Beyond 1Gbps for Campus Locations: CNM is interested in solutions
that can provide future additional bandwidth capacity for its branch campus locations.
2.2.2.20
DESIRED – Dynamic Bandwidth Capacity: Ability for CNM to make real time adjustments to
subscribed bandwidth to address fluctuating traffic demands.
2.2.3
PUBLIC SWITCHED TELEPHONE NETWORK (PSTN) CONNECTIVITY / TRUNK
SERVICES, PRIMARY & SECONDARY
CNM is seeking solutions for Primary and Secondary PSTN connectivity and related trunk services. CNM
currently utilizes multiple Primary Rate Interface (PRI) circuits bundled to form a single trunk at its Main
Campus location (525 Buena Vista SE) and a single PRI circuit as a redundant trunk at its Westside
Campus location (10549 Universe Blvd, NW). PSTN access to CNM branch campuses is provided via
internal VOIP trunks implemented over CNM’s WAN. Over the term of the price agreements resulting
from this RFP CNM may choose to relocate its PSTN services from its Secondary Main Campus service
entrance facility (525 Buena Vista SE) to its Primary Main Campus service entrance facility (835 Buena
Vista SE) and/or diversify PSTN service between the Primary and Secondary entrance facilities. The
current entrance location is dependent on CNM PBX equipment locations and capabilities. CNM
currently has minimal redundant PSTN capability that utilizes multiple Basic Business phone lines
provided by a local phone service provider at each of its locations. These phone lines provide limited
survivability for campus and auxiliary locations in the event WAN connectivity is lost to the Main
Campus. CNM desires to replace these independent phone lines with a cost effective solution that
provides the equivalent trunk capacity of at least one PRI circuit at each campus location. In addition to
providing survivability/failover it is CNM’s intent to fully utilize its Secondary PSTN solution in an
active/active configuration to supplement its primary PSTN capacity. Implementation of CNM’s
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 18 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
Secondary PSTN Connectivity will be determined based on available funding and the priority of each
location’s requirement for high availability.
2.2.3.1
MANDATORY – Primary Service Locations: Connectivity to CNM’s Secondary Main Campus
distribution facility located at 525 Buena Vista SE and to its Westside Campus location at 10549 Universe
Blvd, NW.
2.2.3.2
MANDATORY – Secondary Service Locations: Connectivity to each of CNM’s Campus locations that
are not part of CNM’s Primary PSTN solution.
2.2.3.3
MANDATORY – High Availability: Minimum of 99.9% availability as measured independently at each
service location.
2.2.3.4
MANDATORY – Primary Initial Capacity: CNM requires at a minimum equivalent capacity of its
existing PRI circuits as follows:
(Note: A single PRI circuit provides capacity for 23 concurrent high quality phone connections.)
Five (5) PRI equivalent capacity – Main (Secondary Service Entrance)
One (1) PRI equivalent capacity – WSC
2.2.3.4.1
2.2.3.4.2
2.2.3.5
MANDATORY – Secondary Initial Capacity: CNM requires a minimum of one (1) PRI equivalent
capacity to each campus location.
2.2.3.6
MANDATORY – Capacity Scalability: The proposed solution shall be scalable without incurring
downtime to meet CNM’s future capacity requirements. Units of incremental scalability shall not exceed
one (1) PRI equivalent capacity.
2.2.3.7
MANDATORY – Trunk Provisioning/DID Integration: The proposed solution shall fully utilize CNM’s
existing DID numbers and incorporate CNM’s DID numbers as a single pool in conjunction with the
Secondary PSTN solution awarded as a result of this RFP.
2.2.3.8
MANDATORY – Service Area: In order to accommodate future growth CNM may be required to
establish new service locations within the greater Albuquerque Metropolitan area. CNM requires
disclosure of the geographical area served by the provider.
Include relative franchise agreements, limitations and/or constraints that may prevent implementation of
proposed services within the service area.
Indicate specific locations where proposed services are available and in operation today.
Indicate specific locations where proposed services can be readily implemented as well as realistic
timeframes for such implementations.
2.2.3.8.1
2.2.3.8.2
2.2.3.8.3
2.2.3.9
MANDATORY – Quality: The proposed solution shall provide quality of voice delivery that is equal to
or greater than that of CNM’s current PRI based service.
2.2.3.10
MANDATORY – Primary Physical Build Out of Media Connections: Media installation to CNM to
include:
Primary entrance point to CNM’s Main Campus (525 Buena Vista SE) secondary service entrance facility.
Secondary entrance point to Westside Campus (10549 Universe Blvd, NW) service entrance facility.
2.2.3.10.1
2.2.3.10.2
2.2.3.11
2.2.3.11.1
2.2.3.11.2
2.2.3.11.3
2.2.3.11.4
MANDATORY – Secondary Physical Build Out of Media Connections: CNM requires a minimum of
one (1) PRI equivalent capacity to the following locations:
JMMC (4700 Morris Avenue, NE)
SVC (5816 Isleta Blvd SW)
WTC (5600 Eagle Rock Avenue, NE)
RRC (2601 Campus Blvd, NE)
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 19 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.3.11.5
ATC (4700 Alameda Blvd, NE)
2.2.3.12
MANDATORY – Compatibility: The proposed solution shall interface seamlessly with CNM’s existing
network, PBX hardware and software with minimal hardware or software modifications on the part of
CNM.
2.2.3.13
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring
costs and clearly indicate both tariff and non-tariff rates.
2.2.3.14
MANDATORY – Identification of Customer requirements: Proposals shall include all entrance
construction and equipment requirements that will be the responsibility of CNM to provide.
2.2.3.15
MANDATORY – Management: 24x7x365 network management, reporting and response with problem
resolution as follows:
Minimum service requirement of restoration within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
Restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each
individual circuit.
2.2.3.15.1
2.2.3.15.2
2.2.3.16
DESIRED – Monitoring: Ability for CNM to monitor detailed real time and historical utilization and
performance statistics.
2.2.3.17
DESIRED – Dynamic Capacity: Ability for CNM to make real time adjustments to subscribed capacity
to address fluctuating traffic demands
2.2.4
DIRECT INWARD DIALING (DID) PHONE NUMBERS
CNM is seeking a provider for DID phone numbers. CNM currently maintains 145 blocks of sequential
DID numbers ranging from 505-224-3000 to 505-224-5999. CNM intends to maintain its existing dial
plan that utilizes this number range and requires that it is supported over the proposed PSTN Trunking
service/s that are awarded as a result of this RFP.
2.2.4.1
MANDATORY – DID Numbers: CNM requires its current range of 3000 sequential DID numbers from
505-224-3000 to 505-224-5999.
2.2.4.2
MANDATORY – Seamless Transfer: CNM requires a seamless transfer of its existing DID numbers
from its current provider.
2.2.4.3
MANDATORY – Implementation Costs: All costs for transfer, provisioning and trunk integration shall
be included.
2.2.4.4
MANDATORY – Compatibility With Secondary PSTN Trunk Services: DID services must integrate
with the proposed Secondary PSTN Trunk Services determined as a result of this RFP.
2.2.4.5
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring
costs and clearly indicate both tariff and non-tariff rates.
2.2.4.6
MANDATORY – Identification of Customer requirements: Proposals shall include all implementation
requirements that will be the responsibility of CNM to provide.
2.2.4.7
MANDATORY – Directory Services: Directory listing services shall be included. DID numbers for
which CNM does not specifically request directory listing services for shall remain unlisted.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 20 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.4.8
2.2.4.8.1
2.2.4.8.2
2.2.5
MANDATORY – Management: 24x7x365 network management, reporting and response with problem
resolution as follows:
Minimum service requirement of restoration within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
Restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for each
individual circuit.
LONG DISTANCE PHONE SERVICE
CNM is seeking a provider for long distance phone services for all CNM DID and Basic Business phone
numbers.
2.2.5.1
MANDATORY – All CNM DID numbers and basic business phone lines shall be included in a single
long distance plan.
2.2.5.2
MANDATORY – All CNM long distance billing for all included numbers shall be billed under a single
billing statement and account.
2.2.5.3
MANDATORY – Changes in long distance services and service providers must be authorized in writing
by CNM’s Purchasing Department prior to the change being effective. Any billing incurred as a result of
unauthorized changes is the responsibility of the long distance provider selected as a result of this
procurement process.
2.2.5.4
MANDATORY – Interstate Long Distance
2.2.5.5
MANDATORY – Intrastate Long Distance
2.2.5.6
MANDATORY – International Long Distance
2.2.6
8XX (“TOLL FREE”) SERVICE NUMBERS
CNM is seeking a provider for Toll Free service numbers. CNM utilizes and intends to retain the
following toll free numbers:
 Travel Number – 1-877-624-6340
 Tax Help New Mexico – 1-877 212 4829
 CNM Main Toll Free – 1-888 453 1304
 Work Force Training – 1-855-266-6369
2.2.6.1
MANDATORY – Toll free numbers shall be configured to match the capabilities and features of the
existing numbers and require no hardware or software modifications on the part of CNM.
2.2.6.2
MANDATORY –
2.2.7
BASIC BUSINESS PHONE LINES
CNM requires the retention of existing phone numbers.
CNM is seeking a provider for basic business phone service. CNM utilizes approximately fifty (50) basic
business phone lines primarily for local survivability in the event of and connectivity failure to the Main or
Westside voice switching equipment and PRI trunks. In addition a significant number of phone lines are
used for various alarm and notification services as well as emergency contact numbers for campus safety.
In the event that CNM is able implement all or part of the proposed Secondary PSTN
Connectivity/Trunking Solution a significant number of phone lines could be eliminated.
Exhibit H provides list of existing basic business phone numbers and location addresses
2.2.7.1
MANDATORY – CNM requires that basic business phone lines provide a minimal set of features with
the inclusion of long distance capabilities.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 21 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.7.2
MANDATORY – CNM requires the retention of existing phone numbers.
2.2.7.3
MANDATORY – Long distance services for basic business phone lines shall be enabled and assigned to
the long distance provider as determined as a result of this RFP.
2.2.7.4
MANDATORY – CNM requires that associated phone numbers remain unlisted unless otherwise
requested by CNM.
2.2.7.5
MANDATORY – Phone lines shall be configured to match the capabilities of the existing circuits and
require no hardware or software modifications on the part of CNM.
2.2.8
PHONE (AUDIO) AND WEB CONFERENCING SERVICE
CNM is seeking a provider for phone based audio and web conferencing services. CNM is experiencing
increasing demand for both audio and video conferencing services and currently has limited ability to
provide these services.
2.2.8.1
MANDATORY – Audio and Web Conferencing Services shall allow CNM to assign authorization codes
to employees who are authorized to initiate a conference as well as persistent conference numbers as
required.
2.2.8.2
MANDATORY – Billing statements for Audio and Web Conferencing shall include, at a minimum, the
ability to account for usage by authorization code, conference ID numbers, times and call duration.
2.2.8.3
MANDATORY – Phone (Audio) Conferencing: CNM requires a reservationless conferencing solution
that allows multiple concurrent conferences that can be managed and scheduled by the conference
initiator.
2.2.8.4
DESIRED – Phone (Audio) Conferencing: CNM desires a web based management and scheduling
interface.
2.2.8.5
DESIRED – Phone (Audio) Conferencing: CNM desires the ability to initiate both moderated and unmoderated conference sessions.
2.2.8.6
DESIRED – Phone (Audio) Conferencing: CNM desires the ability to record conference discussion and
to distribute recordings to all attendees.
2.2.8.7
MANDATORY – Web Conferencing: CNM requires an enterprise class, hosted, web based conferencing
solution that supports audio, video streaming, desktop sharing, polling, text chat, and recording
capabilities.
2.2.8.8
MANDATORY – Web Conferencing: CNM requires a clientless installation.
2.2.8.9
MANDATORY – Web Conferencing: CNM requires full support for Windows and MAC platforms.
2.2.8.10
MANDATORY – Web Conferencing: CNM requires a reservationless conferencing solution that allows
multiple concurrent conferences that can be managed and scheduled by the conference initiator.
2.2.8.11
DESIRED – Web Conferencing: CNM desires a solution that can be branded for CNM.
2.2.8.12
DESIRED – Web Conferencing: Integration with an MS Exchange/Outlook environment.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 22 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
2.2.9
OTHER SERVICES
Prospective vendors are welcome to provide information on other communications service offerings that
may be in the interest of CNM. The prospective vendor shall articulate the nature of any such service
offerings, how it relates to the intent of this RFP and the benefit to CNM
2.3
MINIMUM QUALIFICATIONS
2.3.1
Offerors shall complete SECTION H, COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS.
Only those offers where the Offeror has indicated FULL compliance to the mandatory requirements will
be evaluated and considered for award.
3
EVALUATION CRITERIA
3.1
STEP 1: Written proposals shall be reviewed and evaluated in accordance with the evaluation criteria
established below per 3.5.3.1 Section I. through 3.5.3.4 Section IV. CNM reserves the right to reject all
offers and issue a new RFP if necessary. An evaluation committee shall evaluate written proposals based
on the weighted evaluation criteria. Rankings will be based upon an average tabulation of all individual
committee member scores.
If interviews are not conducted, then the score based ranking shall be the basis for awarding the top scored
Offeror.
3.2
STEP 2 (optional):
If interviews are to be conducted, then the score based rankings of the written offers shall be used as the
basis to create a short list of those top ranked firms. Interviews shall be scored in accordance with the
evaluation criteria taking into account the information provided in the written response and any additional
questions related to the scope of the RFP. Additional questions related to the scope of this RFP may be
submitted to shortlist in advance or during interviews.
Information and/or factors gathered during interviews, negotiations, and any reference checks, in addition
to the evaluation criteria rankings, may be utilized in the final award decisions. References may or may not
be reviewed at the discretion of CNM. CNM reserves the right to contact references other than, or in
addition to, those furnished by a Respondent.
Final rankings will be based upon an average tabulation of all individual committee member scores after
interviews and will not be averaged with STEP 1 scores.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 23 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3
CRITERIA
The points possible for the evaluation criteria identified below is specific to the Service being
offered per Table 3.3.
Service
2.2.1 Internet
2.2.2 WAN
2.2.3 PSTN
2.2.4 Direct
Inward Dialing
(DID) phone
numbers
2.2.5 Long
Distance
2.2.6 8XX
(“toll free”)
service
numbers
2.2.7 Basic
business phone
lines
2.2.8 Phone
(audio) and
web
conferencing
service
2.2.9 Other
services
3.3.1
Criteria
3.3.1
15
points
possible
3.3.1
15
points
possible
3.3.1
15
points
possible
3.3.1
10
points
possible
3.3.1
10
points
possible
3.3.1
10
points
possible
3.3.1
10
points
possible
3.3.1
15
points
possible
Criteria
3.3.2.
35
points
possible
3.3.3.
35
points
possible
3.3.4.
35
points
possible
3.3.5.
15
points
possible
3.3.6.
15
points
possible
3.3.7.
15
points
possible
3.3.8.
15
points
possible
3.3.9.
30
points
possible
TABLE 3.3
Criteria
Criteria
3.3.11
3.3.12
15
15
possible points
points
possible
3.3.11
3.3.12
15
15
possible points
points
possible
3.3.11
3.3.12
15
15
possible points
points
possible
3.3.11
3.3.12
10
15
possible points
points
possible
3.3.11
3.3.12
10
15
possible points
points
possible
3.3.11
3.3.12
10
15
possible points
points
possible
3.3.11
3.3.12
10
15
possible points
points
possible
3.3.11
3.3.12
10
20
possible points
points
possible
3.3.1
20
points
possible
3.3.10.
15
points
possible
3.3.11
20
possible
points
3.3.12
20
points
possible
Criteria
3.3.13
20
points
possible
3.3.13
20 points
possible
Total Score
100 possible
3.3.13
20
points
possible
3.3.13
50
points
possible
3.3.13
50
points
possible
3.3.13
50
points
possible
3.3.13
50
points
possible
3.3.13
25
points
possible
100 possible
3.3.13
25
points
possible
100 possible
100 possible
100 possible
100 possible
100 possible
100 possible
100 possible
SECTION I. CAPACITY, CAPABILITY, KNOWLEDGE, BACKGROUND AND
EXPERIENCE – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.1 (3.3.1.1 – 3.3.1.8)
for the specific Service being offered.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 24 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.1.1
Provide a brief narrative describing the history of your firm. Identify the number of employees in your
firm, the ownership and if the company has ever filed bankruptcy, been in loan default, or if there are any
pending liens, claims or lawsuits against the firm.
3.3.1.2
Provide demonstrated experience that supports your firm’s ability to perform the services identified in the
goals and intent of this RFP.
3.3.1.2.1
List up to five (5) contracts the Offeror may have had with institutes of higher education or businesses of
similar size and complexity of Services provided during the last five (5) years that relate to the Offeror’s
ability to perform the service(s) as requested in this RFP. List by company all Services provided to that
company (e.g., Primary and/or Secondary Internet, Primary and/or Secondary WAN connectivity, Primary
and/or Secondary PSTN/Trunk connectivity, DID phone numbers, Long Distance Service, Toll Free
numbers, Basic Business Phone Lines, Audio Phone & Web conferencing, etc.), contract reference
numbers, project name/title, contract amount, contract period of performance, date of completion, contact
person’s name, title, address, E-mail address and web address. By responding to this RFP, the Offeror
grants permission to CNM to contact the references. NOTE: ALL REFERENCES WILL BE
CONTACTED BY EMAIL, SO PLEASE BE SURE TO INCLUDE THE CONTACT’S EMAIL
ADDRESS. Do not include CNM as a reference.
3.3.1.3
Identify all telecommunication services your firm can supply to fulfill the Services.
3.3.1.4
State the name, title or position, telephone number and e-mail address of the individual who would have
primary responsibility for the potential project services resulting from this RFP.
3.3.1.5
Identify names, responsibilities, qualifications and location(s) of staff who will be assigned to the projects.
CNM may at CNM’s sole discretion request removal and replacement of any of the Contractor’s staff not
meeting performance requirements. Changes to staff assigned to projects made by the Contractor must be
mutually agreed to by the Parties.
3.3.1.6
Identify names, responsibilities, qualifications and location(s) of subcontractors and/or consultants who
will be assigned to the projects. All changes to personnel assigned to projects must be mutually agreed to
by the parties.
3.3.1.7
Provide an organizational chart of your firm indicating lines of authority for personnel involved in
performance of this potential contract and relationships of this staff to other programs or functions of the
firm. This chart must also show lines of authority to the next senior level management.
3.3.1.8
Describe if your firm has had a contract terminated for default in the last five (5) years. Termination for
default is defined as notice to stop performance due to the Offeror's non-performance or poor performance
or if the issue of performance was either (a) not litigated due to inaction on the part of the Proposer, or (b)
litigated and such litigation determined that the proposer was in default. Submit full details of their terms
for default including the other parties’ name, address, and telephone number. Present the Offeror’s
position on the matter. CNM will evaluate the facts and may, at its sole discretion, reject the proposal on
the grounds of the past experience. Indicate if no such termination for default has been experienced by the
Offeror in the past five (5) years.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 25 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.2
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, PRIMARY &
SECONDARY INTERNET SERVICE: (PRIMARY - MAIN CAMPUS, 825 & 835
BUENA VISTA SE) & (SECONDARY - 10549 UNIVERSE BLVD, NW) – SEE TABLE
3.3 FOR POINTS POSSIBLE FOR 3.3.2 (3.3.2.1 – 3.3.2.18) for the specific Service being
offered.
3.3.2.1
MANDATORY: Confirm Primary connectivity shall be provided to both of CNM’s Main Campus
communications entrance facilities in an Active/Active failover configuration.
3.3.2.2
MANDATORY: Confirm Secondary connectivity shall be provided to CNM’s Westside Campus
communications entrance facility.
3.3.2.3
MANDATORY: Confirm that a minimum of 99.9% availability as measured independently at each
service location shall be provided.
3.3.2.4
MANDATORY: Confirm that a minimum of 200 Mbps CBR shall be provided at each service location.
3.3.2.5
MANDATORY: Confirm that service is scalable in 100 Mbps increments up to 1Gbps without incurring
downtime for implementation.
3.3.2.6
MANDATORY: Confirm that your firm shall coordinate router configurations so that CNM appears as a
single Internet entity over its multiple connections.
3.3.2.7
MANDATORY: Confirm that Connection Type: Ethernet handoff to CNM is provided.
3.3.2.8
MANDATORY: Confirm that Carrier Transport Services are included.
3.3.2.9
MANDATORY: Confirm that Internet Service is included.
3.3.2.10
MANDATORY: Confirm that Primary Physical Build Out of Media installation to CNM includes both of
CNM’s Main Campus entrance points located at 835 Buena Vista SE and 525 Buena Vista SE secondary
service entrance facility, and Geographically diverse pathways for each CNM service entrance back to
provider’s Central Office or Network Switching Centers.
3.3.2.11
MANDATORY: Confirm that Secondary Physical Build Out of Media installation to CNM’s Westside
Campus (10549 Universe Blvd, NW) service entrance facility, and Geographically diverse pathways for
each CNM service entrance back to provider’s Central Office or Network Switching Centers.
3.3.2.12
MANDATORY – Confirm that Internet circuits and related services shall, at a minimum, be configured to
match the capabilities of CNM’s existing Internet interface hardware and require no hardware or software
modifications on the part of CNM.
3.3.2.13
MANDATORY – Identify all recurring and non-recurring costs and clearly indicate both tariff and nontariff rates. These rates MUST be verified by CNM’s Purchasing department. Offerors shall provide
details on how this verification can be performed.
3.3.2.14
MANDATORY – Describe all entrance construction and equipment requirements that will be the
responsibility of CNM to provide.
3.3.2.15
MANDATORY – Describe all abilities available to CNM to monitor detailed real time and historical
utilization and performance statistics. Provide sample reports with your proposal.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 26 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.2.16
MANDATORY – Describe how your firm’s services satisfy the 24x7x365 network management,
reporting and response with problem resolution with minimum service requirement of restoration within 4
hours for bandwidth performance degradation that exceeds 33% for each individual circuit, and confirm
that restoration shall be within 24 hours for bandwidth performance degradation that is less than 33% for
each individual circuit.
3.3.2.17
DESIRED – Dynamic Bandwidth Capacity: Describe all capabilities available to CNM to make real time
adjustments to subscribed bandwidth to address fluctuating traffic demands. Identify any/all costs
associated with this.
3.3.2.18
DESIRED – Connectivity to Cloud Services: Confirm Virtual connectivity to cloud based applications
providers is available. Identify any/all costs associated with this.
3.3.3
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, PRIMARY &
SECONDARY WIDE AREA NETWORK CONNECTIVITY – SEE TABLE 3.3 FOR
POINTS POSSIBLE FOR 3.3.3 (3.3.3.1 - 3.3.3.21) for the specific Service being offered.
3.3.3.1
MANDATORY: Primary Service Locations: Confirm that your firm shall provide connectivity to both of
CNM’s Main Campus distribution facilities located at 835 Buena Vista SE and 525 Buena Vista SE; and
each of CNM’s six (6) campus and two (2) auxiliary locations as well as future locations as they are
established.
3.3.3.2
MANDATORY: Secondary Service Locations: Confirm that your firm shall provide connectivity to each
of CNM’s six (6) campus as well as future locations as they are established.
3.3.3.3
MANDATORY: High Availability: Confirm that a minimum of 99.9% availability as measured
independently at each service location shall be provided.
3.3.3.4
MANDATORY: Primary Service Initial Bandwidth: Confirm that the required minimum initial
bandwidth shall be provided and may vary based on the anticipated utilization of each location as follows:
10Mbps – A-SBDC
10Mbps – SV-SBDC
100Mbps – SVC
100Mbps – WTC
100Mbps – RRC
100Mbps – ATC
200Mbps – JMMC
400Mbps – WSC
1Gbps – MAIN (Primary Service Entrance)
1Gbps – MAIN (Secondary Service Entrance)
3.3.3.5
MANDATORY – Secondary Service Initial Bandwidth: Confirm that the required minimum initial
bandwidth shall be provided and may vary based on the anticipated utilization of each location as follows:
100Mbps – SVC
100Mbps – WTC
100Mbps – RRC
100Mbps – ATC
200Mbps – JMMC
200Mbps – WSC
400Mbps – MAIN (Primary Service Entrance)
400Mbps – MAIN (Secondary Service Entrance)
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 27 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.3.6
MANDATORY: Bandwidth Scalability for Main Campus Locations: Confirm this is scalable in 100
Mbps increments beyond 1Gbps without incurring downtime for implementation for each Main Campus
Location.
3.3.3.7
MANDATORY: Bandwidth Scalability Branch Campus Locations: Confirm this is scalable in 100 Mbps
increments up to 1Gbps without incurring downtime for implementation for each Campus Location.
3.3.3.8
MANDATORY: Bandwidth Scalability Auxiliary Locations:
increments to 100Mbps.
3.3.3.9
MANDATORY: Connection Type: Confirm Ethernet handoff shall be provided to CNM.
3.3.3.10
MANDATORY: Confirm Carrier Transport Services are included.
3.3.3.11
MANDATORY: Physical Build Out: Confirm that Media installation to CNM shall include:
Primary Location - CNM’s Main Campus (835 Buena Vista, SE) primary service entrance facility
Primary Location - CNM’s Main Campus (525 Buena Vista, SE) secondary service entrance facility
Secondary Location - CNM’s Westside Campus (10549 Universe Blvd, NW) service entrance facility
All CNM campus and auxiliary location service entrance facilities with the exception of Secondary
services to auxiliary locations.
3.3.3.12
MANDATORY – Geographically Diverse Pathways: Confirm that all Primary Service connections
provide geographically diverse pathways for each CNM service entrance back to provider’s Central Office
or Network Switching Centers.
3.3.3.13
MANDATORY – Service Area: Describe the geographical area served by your firm including any
relative franchise agreements, limitations and/or constraints that may prevent implementation of proposed
services within the service area. Indicate specific locations where proposed services are available and in
operation today and specific locations where proposed services can be readily implemented as well as
realistic timeframes for such implementations.
3.3.3.14
MANDATORY – Compatibility: Confirm that Internet circuits and related services shall, at a minimum,
be configured to match the capabilities of CNM’s existing WAN interface hardware and require no
hardware or software modifications on the part of CNM.
3.3.3.15
MANDATORY – Disclosure of Related Costs: Describe all recurring and non-recurring costs and clearly
indicate both tariff and non-tariff rates. These rates MUST be verified by CNM’s Purchasing department.
Offerors shall provide details on how this verification can be performed.
3.3.3.16
MANDATORY – Identification of Customer requirements: Describe all entrance construction and
equipment requirements that will be the responsibility of CNM to provide.
3.3.3.17
MANDATORY – Monitoring: Describe all capabilities available to CNM to monitor detailed real time
and historical utilization and performance statistics.
3.3.3.18
MANDATORY – Management: Confirm your firm’s adherence to providing 24x7x365 network
management, reporting and response with problem resolution including minimum service requirement of
restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual
circuit and restoration shall be within 24 hours for bandwidth performance degradation that is less than
33% for each individual circuit.
3.3.3.19
MANDATORY – Metro Ethernet Forum (MEF): Confirm that your firm is an active member of the MEF.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Confirm this is scalable in 10Mbps
Page 28 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.3.20
DESIRED – Bandwidth Scalability Beyond 1Gbps for Branch Campus Locations: Describe your
capability to provide future additional bandwidth capacity at CNM branch campus locations.
3.3.3.21
DESIRED – Dynamic Bandwidth Capacity: Describe the capabilities available to CNM to make real time
adjustments to subscribed bandwidth to address fluctuating traffic demands
3.3.4
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, PRIMARY &
SECONDARY PUBLIC SWITCHED TELEPHONE NETWORK (PSTN)
CONNECTIVITY/TRUNK SERVICES – SEE TABLE 3.3 FOR POINTS POSSIBLE
FOR 3.3.4 (3.3.4.1 - 3.3.4.17) for the specific Service being offered.
3.3.4.1
MANDATORY – Primary Service Locations: Confirm that connectivity to CNM’s Secondary Main
Campus distribution facility located at 525 Buena Vista SE and to its Westside Campus location at 10549
Universe Blvd, NW shall be provided.
3.3.4.2
MANDATORY – Secondary Service Locations: Confirm that connectivity to each of CNM’s Campus
locations that are not part of CNM’s Primary PSTN solution shall be provided.
3.3.4.3
MANDATORY – High Availability: Confirm that a minimum of 99.9% availability as measured
independently at each service location shall be provided.
3.3.4.4
MANDATORY – Primary Initial Capacity: Confirm that the minimum equivalent capacity of its existing
PRI circuits shall be provided as follows:
(Note: A single PRI circuit provides capacity for 23 concurrent high quality phone connections.)
Five (5) PRI equivalent capacity – Main (Secondary Service Entrance)
One (1) PRI equivalent capacity – WSC
3.3.4.5
MANDATORY – Secondary Initial Capacity: Confirm that the minimum equivalent capacity of its one
(1) PRI equivalent capacity to each campus location.
3.3.4.6
MANDATORY – Capacity Scalability: Confirm that the Services are scalable without incurring
downtime to meet CNM’s future capacity requirements. Units of incremental scalability shall not exceed
one (1) PRI equivalent capacity.
3.3.4.7
MANDATORY – Trunk Provisioning/DID Integration: Confirm that your firm shall fully utilize CNM’s
existing DID numbers and incorporate CNM’s DID numbers as a single pool in conjunction with the
Secondary PSTN solution awarded as a result of this RFP.
3.3.4.8
MANDATORY – Service Area: Describe the geographical area served by your firm including any
relative franchise agreements, limitations and/or constraints that may prevent implementation of proposed
services within the service area. Indicate specific locations where proposed services are available and in
operation today and specific locations where proposed services can be readily implemented as well as
realistic timeframes for such implementations.
3.3.4.9
MANDATORY – Quality: Confirm that your firm shall provide quality of voice delivery that is equal to
or greater than CNM’s current PRI based service currently provided by Qwest (CenturyLink).
3.3.4.10
MANDATORY – Primary Physical Build Out: Confirm that the Media installation to CNM shall include
Primary entrance point to CNM’s Main Campus (525 Buena Vista SE) secondary service entrance facility,
and Secondary entrance point to Westside Campus (10549 Universe Blvd, NW) service entrance facility.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 29 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.4.11
MANDATORY – Secondary Physical Build Out: Confirm that the Media installation to CNM’s branch
campus locations shall include:
JMMC (4700 Morris Avenue, NE)
SVC (5816 Isleta Blvd SW)
WTC (5600 Eagle Rock Avenue, NE)
RRC (2601 Campus Blvd, NE)
ATC (4700 Alameda Blvd, NE)
3.3.4.12
MANDATORY – Compatibility: Confirm that the Services provided shall interface seamlessly with
CNM’s existing network, PBX hardware and software with minimal hardware or software modifications
on the part of CNM.
3.3.4.13
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring
costs and clearly indicate both tariff and non-tariff rates. These rates MUST be verified by CNM’s
Purchasing department. Offerors shall provide details on how this verification can be performed
3.3.4.14
MANDATORY – Identification of Customer requirements: Describe all entrance construction and
equipment requirements that will be the responsibility of CNM to provide.
3.3.4.15
MANDATORY – Management: Confirm your firm’s adherence to providing 24x7x365 network
management, reporting and response with problem resolution including a minimum service requirement of
restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual
circuit and restoration shall be within 24 hours for bandwidth performance degradation that is less than
33% for each individual circuit.
3.3.4.16
DESIRED – Monitoring: Describe the capabilities available to CNM to monitor detailed real time and
historical utilization and performance statistics.
3.3.4.17
DESIRED – Dynamic Capacity: Describe the capabilities available to CNM to make real time
adjustments to subscribed bandwidth to address fluctuating traffic demands.
3.3.5
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, DIRECT INWARD
DIALING (DID) PHONE NUMBERS – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR
3.3.5 (3.3.5.1 - 3.3.5.8) for the specific Service being offered.
3.3.5.1
MANDATORY – DID Numbers: Confirm that your firm will provide the current range of 3000
sequential DID numbers from 505-224-3000 to 505-224-5999.
3.3.5.2
MANDATORY – Seamless Transfer: Confirm that your firm will provide a seamless transfer of its
existing DID numbers from the current provider. Describe this process and the time frame necessary to
perform this task.
3.3.5.3
MANDATORY – Implementation Costs: Confirm that all costs for transfer, provisioning and trunk
integration are included.
3.3.5.4
MANDATORY – Compatibility With Secondary PSTN Trunk Services: Confirm that the DID services
provided shall be integrated with the proposed Secondary PSTN Trunk Services determined as a result of
this RFP.
3.3.5.5
MANDATORY – Disclosure of Related Costs: Proposals shall include all recurring and non-recurring
costs and clearly indicate both tariff and non-tariff rates. These rates MUST be verified by CNM’s
Purchasing department. Offerors shall provide details on how this verification can be performed.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 30 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.5.6
MANDATORY – Identification of Customer requirements: Describe all implementation requirements
that will be the responsibility of CNM to provide.
3.3.5.7
MANDATORY – Directory Services: Confirm that Directory listing services are included and that DID
numbers for which CNM does not specifically request directory listing services for shall remain unlisted.
3.3.5.8
MANDATORY – Management: Confirm your firm’s adherence to providing 24x7x365 network
management, reporting and response with problem resolution including a minimum service requirement of
restoration within 4 hours for bandwidth performance degradation that exceeds 33% for each individual
circuit and restoration shall be within 24 hours for bandwidth performance degradation that is less than
33% for each individual circuit.
3.3.6
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, LONG DISTANCE
PHONE SERVICE – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.6 (3.3.6.1 3.3.6.6) for the specific Service being offered.
3.3.6.1
MANDATORY – Confirm that all CNM DID numbers and basic business phone lines are included in a
single long distance plan.
3.3.6.2
MANDATORY – Confirm that all CNM long distance billing for all included numbers shall be billed
under a single billing statement and account and that the bill/invoice shall include CNM’s Purchase Order
number.
3.3.6.3
MANDATORY – Confirm that changes in long distance services and service providers must be authorized
in writing by CNM’s Purchasing Department via a change in the Purchase Order prior to the change being
effective. Any billing incurred as a result of unauthorized changes is the responsibility of the long
distance provider selected as a result of this procurement process.
3.3.6.4
MANDATORY – Confirm that the Service provided includes Interstate Long Distance.
3.3.6.5
MANDATORY – Confirm that the Service provided includes Intrastate Long Distance.
3.3.6.6
MANDATORY – Confirm that the Service provided includes International Long Distance.
3.3.7
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, 8XX (“TOLL
FREE”) SERVICE NUMBERS – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.7
(3.3.7.1 - 3.3.7.2) for the specific Service being offered.
3.3.7.1
MANDATORY – Confirm that Toll free numbers shall be configured to match the capabilities and
features of the existing numbers and require no hardware or software modifications on the part of CNM.
3.3.7.2
MANDATORY – Confirm that your firm can ensure the retention of CNM’s existing phone numbers.
3.3.8
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, BASIC BUSINESS
PHONE LINES – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.8 (3.3.8.1 - 3.3.8.5)
for the specific Service being offered.
3.3.8.1
MANDATORY – Describe the phone lines provided, features set and long distance capabilities.
3.3.8.2
MANDATORY – Confirm that CNM retains all existing phone numbers.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 31 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.8.3
MANDATORY – Confirm that Long distance services shall be enabled and assigned to the long distance
provider as determined as a result of this RFP (not necessarily the provider of the basic phone service).
3.3.8.4
MANDATORY – Confirm that associated CNM phone numbers shall remain unlisted unless otherwise
requested by CNM.
3.3.8.5
MANDATORY – Confirm that Phone lines shall be configured to match the capabilities of the existing
circuits and require no hardware or software modifications on the part of CNM
3.3.9
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, PHONE (AUDIO)
AND WEB CONFERENCING SERVICE – SEE TABLE 3.3 FOR POINTS POSSIBLE
FOR 3.3.9 (3.3.9.1 - 3.3.9.12) for the specific Service being offered.
3.3.9.1
MANDATORY – Describe the Audio and Web Conferencing Services and confirm that they allow CNM
to assign authorization codes to employees who are authorized to initiate a conference as well as persistent
conference numbers as required.
3.3.9.2
MANDATORY – Confirm that Billing statements for Audio and Web Conferencing shall include, at a
minimum, the ability to account for usage by authorization code, conference ID numbers, times and call
duration and shall reference CNM’s Purchase Order number.
3.3.9.3
MANDATORY – Phone (Audio) Conferencing: Describe your reservationless conferencing solution that
allows multiple concurrent conferences that can be managed and scheduled by the conference initiator.
3.3.9.4
DESIRED – Phone (Audio) Conferencing:
interface.
3.3.9.5
DESIRED – Phone (Audio) Conferencing: Describe how your firm will extend the ability to initiate both
moderated and un-moderated conference sessions.
3.3.9.6
DESIRED – Phone (Audio) Conferencing: Describe how your service allows CNM to record conference
discussion and to distribute recordings to all attendees.
3.3.9.7
MANDATORY – Web Conferencing: Describe how your firm provides an enterprise class hosted, web
based conferencing solution that supports audio, video streaming, desktop sharing, polling, text chat, and
recording capabilities.
3.3.9.8
MANDATORY – Web Conferencing: Confirm your solution provides clientless installation.
3.3.9.9
MANDATORY – Web Conferencing: Confirm your solution’s full support for Windows and MAC
platforms.
3.3.9.10
MANDATORY – Web Conferencing: Describe your firm’s reservation-less conferencing solution that
allows multiple concurrent conferences that can be managed and scheduled by the conference initiator.
3.3.9.11
DESIRED – Web Conferencing: Describe whether your solution can be branded for CNM.
3.3.9.12
DESIRED – Web Conferencing:
Exchange/Outlook environment
Describe your web based management and scheduling
Describe whether your solution may be integrated with an MS
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 32 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.10
SECTION II. MANDATORY & DESIRABLE REQUIREMENTS, OTHER
SERVICES – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR 3.3.10 (3.3.10.1) for the
specific Service being offered.
3.3.10.1
Provide information on other communications service offerings that may be in the interest of CNM.
Articulate the nature of any such service offerings, how it relates to the intent of this RFP and the benefit
to CNM
3.3.11
SECTION III. TECHNICAL REQUIREMENTS – SEE TABLE 3.3 FOR POINTS
POSSIBLE FOR 3.3.11 (3.3.11.1 – 3.3.11.7) for the specific Service being offered.
3.3.11.1
Assessment – Assessment implies a thorough understanding of user requirements as well as physical
constraints and product limitations. Describe the approach the firm will use to accomplish the initial and
ongoing assessment portion of CNM’s Telecommunication Services environment as well as assessment of
future engineering and implementation solutions and projects. List the criteria that must be addressed to
achieve a meaningful assessment and how that criteria will be determined.
3.3.11.2
Design – The respondent shall comment on the criterion that is essential to achieve solutions design that
successfully addresses the requirements determined in the assessment portion of a project. Describe the
firm’s recommended approach to achieve a successful design as well as the firm’s approach to mitigating
differences of technical opinion with the client.
3.3.11.3
Integration – Solution and project implementation must provide for seamless integration with CNM’s
existing network, voice and data center environments as well as management software and the capabilities
of CNM/ITS staff to assume operational support. Describe the firm’s approach to ensuring successful
integration in CNM’s environment. List similar solutions and projects of similar size and scope that were
recently completed by the firm in which the firm considers 100% seamless integration was achieved.
Describe how the firm achieved successful integration in the projects listed.
3.3.11.4
Security – Solutions and ongoing support must provide for ease of end-user access while ensuring the
integrity of CNM’s data and network security. Educational institutions typically present a complex
security environment based on the diverse requirements of students, faculty and administrative staff as
well as the various levels of data sensitivity and access required by different roles within the institution.
Describe the firm’s experience ensuring data security in supporting organizations of similar scope.
3.3.11.5
Project Management – Describe the firm’s experience successfully managing solution implementation
projects. Describe the essential criteria that the firm feels would be necessary for successful completion of
future projects.
3.3.11.6
Implementation – Describe what the firm considers successful implementation and how the firm will
achieve successful implementation of solutions the firm provides for CNM. Describe solutions and
projects completed recently that the firm considers successful. Describe the unique challenges of each of
the listed projects and how these challenges were overcome to assure success.
3.3.11.7
Technology Innovation – Respondent shall comment on their ability to respond to innovation in new
technology in the industry. Respondent shall also comment on their ability to adopt any open standards
embraced by the industry.
3.3.12
SECTION IV. SUPPORT & SERVICE REQUIREMENTS – SEE TABLE 3.3 FOR
POINTS POSSIBLE FOR 3.3.12 (3.3.12.1 – 3.3.12.4) for the specific Service being offered.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 33 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
3.3.12.1
Industry Affiliation – Successful solutions are largely dependent on the successful vendor’s in depth
knowledge of the manufacturer’s product, equipment and software. Describe the firm’s affiliation and
current relationship with the solution’s manufacturer/s as a solutions provider and as a support partner.
Provide supporting documentation to verify the stated affiliation.
3.3.12.1.1
Describe other industry affiliations the firm may have that would contribute to the successful outcome of
the support and maintenance of CNM’s telecommunications infrastructure. Provide supporting
documentation to verify each stated affiliation.
3.3.12.2
Change Management – Respondent shall comment on their ability to adhere to CNM’s established change
management and problem resolution processes when involved in activities that could potentially impact
CNM’s services to its customers. This includes but is not limited to service implementations, upgrades
and outages.
3.3.12.3
Support Services – Respondent shall comment on their ability to provide ongoing support once awarded
the contract. Describe the mechanisms and resources the firm has in place to provide ongoing support.
Include local, regional and national resources as well as the firm’s ability to sustain multiple simultaneous
implementation projects and multiple concurrent support incidents. List and provide references for
customers that the firm currently provides similar ongoing support.
3.3.12.4
Training - At a minimum, the proposed solution/s must have training available before and after any
solution or project implementation. Respondent shall comment on the approach that would be used to
enable CNM staff to assume operational management of all current and future solutions as part of this
RFP. Describe the firm’s capacity for delivering training that is directly related to CNM’s
telecommunications environment. List the training qualifications of any staff that would participate in the
delivery of any training that is provided. In addition describe future and ongoing training that would be
available to CNM support personal.
3.3.13
SECTION V. ECONOMY AND PRICE – SEE TABLE 3.3 FOR POINTS POSSIBLE FOR
3.3.13 for the specific Service being offered.
Proposals should include all charges associated for services requested. Provide rates of all individuals who
may work on the services identified in this proposal. Additional charges, if required, for various types of
help (telephone support, on-site-support) should also be included.
Identify the following rates:
Service
Non-recurring cost
(if applicable)
Monthly
Recurring cost per service
36 months
60 months
96 Months
Internet Service, primary
meeting 2.2.1
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 34 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
Service
Non-recurring cost
(if applicable)
Monthly
Recurring cost per service
36 months
60 months
96 Months
Internet Service,
secondary, meeting 2.2.1
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
WAN Connectivity,
primary, meeting 2.2.2
for
10 Mbps
100 Mbps
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
WAN Connectivity,
Secondary, meeting 2.2.2
10 Mbps
100 Mbps
200 Mbps
300 Mbps
400 Mbps
500 Mbps
600 Mbps
700 Mbps
800 Mbps
900 Mbps
1 Gbps
PSTN Connectivity,
primary per 2.2.3
PR1
PSTN Connectivity,
secondary per 2.2.3
PR1
DID Phone numbers per
2.2.4
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 35 of 55
SECTION D: SCOPE OF SERVICES & EVALUATION CRITERIA FOR RFP # P-340
Service
Non-recurring cost
(if applicable)
Monthly
Recurring cost per service
36 months
60 months
96 Months
Long Distance phone
service per 2.2.5
Interstate per minute
International per minute
8XX Toll Free per 2.2.6
for:
877-624-6340
877-212-4829
888-453-1304
855-266-6369
Any other new line
Basic phone line
including all taxes and
tarrifs per 2.2.7. Identify
service amount &
tarrif/tax amounts
separately.
Phone (audio) and Web
Conferencing Services
per 2.2.8
Other services per 2.2.9
Describe in detail how tariff and non-tariff rates can be verified by CNM’s Purchasing Department.
Confirm that all invoices shall include CNM’s Purchase Order number.
Service Commitment Term – The Vendor shall provide service upgrades such as bandwidth sizing, QOS sizing
and other changes in circuit configurations as well as adding new circuits and services at the prices provided in
response to this RFP without any requirement on the part of CNM to agree to additional service term
extensions. In addition, billing cycles and annual service term dates that are originally established upon
contract award shall remain unchanged throughout the term of the resulting contract regardless of start dates of
various individual services that may be added to the contract. For example, confirm that CNM may add
services without incurring the need to extend the total service term or advise how this will be achieved. For
example, assume that WAN service at one CNM location needs to be upgraded during a 60-month term from
200 Mbps to 400 Mbps. Confirm that only the pricing for the service shall increase and that CNM will not
have to extend the service period for another full 60 month term.
Provide “sample” service contract(s) for the types of Service being offered. Keep in mind that all Awarded
Vendor contracts and invoices MUST include CNM’s Purchase Order number and shall reference this RFP.
Costs for Services required for which the successful Offeror does not identify shall be borne by the Offeror and
will shall not be charged to CNM. Indicate for what period of time these costs will be effective.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 36 of 55
SECTION E: SIGNATURE OF FIRM'S AUTHORIZED REPRESENTATIVE
By signing below, contractor acknowledges that it is a competent firm capable of providing the items and/or services
requested, is properly licensed for providing the items or services specified, has read this Invitation to Bid,
understands it, and agrees to be bound by its terms and conditions. Contractor hereby agrees to furnish items and/or
services, at the prices quoted, pursuant to all requirements and specifications contained in this document, upon
receipt of an authorized purchase order from the purchasing department, and further agree that the language of this
document shall govern in the event of a conflict with its bid. The undersigned, being duly authorized to sign bidding
documents and act on behalf of the contractor in an official capacity, certifies that the items and/or services offered
on this Invitation to Bid meets or exceeds all specifications, terms and conditions as described in this Invitation to
Bid without exceptions. I understand that items and/or services not meeting all specifications, terms and conditions
will be rejected and all costs shall be borne by the contractor.
Please fill in all spaces below:
Legal Company Name
Address
City, State, Zip
Phone Number
FAX Number
Email
Contact Person for Clarification of Bid Response
NM Tax ID
Federal Tax ID
Applicable NM License Numbers
ALL NEW MEXICO LICENSE NUMBERS LISTED HEREIN OR PURPORTED BY THE VENDOR MUST BE
ISSUED IN THE OFFERING FIRM’S LEGAL COMPANY NAME. LICENSE NUMBERS LISTED UNDER A
NAME OTHER THAN THE LEGAL COMPANY NAME MAY RENDER THE OFFER AS BEING NONRESPONSIVE. NON-RESPONSIVE OFFERS WILL NOT BE CONSIDERED FOR AWARD.
OFFERORS WISHING TO RECEIVE THE RESIDENTIAL PREFERENCE AS APPLICABLE PER NMSA 131-21 MUST SUBMIT A VALID RESIDENTIAL PREFERENCE CERTIFICATE WITH THEIR SEALED
RESPONSE.
OFFERORS WISHING TO RECEIVE THE VETERAN RESIDENT BUSINESS PREFERENCE AS
APPLICABLE PER NMSA 13-1-22 MUST SUBMIT A VALID RESIDENT VETERAN’S PREFERENCE
CERTIFICATE WITH THEIR SEALED RESPONSE.
Acknowledgment of Amendment/Addendum
Specify Number(s) and Date(s)
#
date
#
date
#
date
#
date
#
date
Signature of Member Authorized to Sign for Firm
Printed/Typed Name and Title of Individual Signing
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 37 of 55
SECTION F: DEBARMENT/SUSPENSION STATUS & NON-COLLUSION AFFIDAVIT FORM
DEBARMENT/SUSPENSION STATUS
1. The vendor/contractor certifies that it is not suspended, debarred or ineligible from entering into
contracts with the Executive Branch of the Federal Government, or in receipt of a notice of proposed
debarment from any State agency or local public body.
2. The vendor/contractor agrees to provide immediate notice to CNM's Purchasing Department in the
event of being suspended, debarred or declared ineligible by any State or Federal department or
agency, or upon receipt of a notice of proposed debarment that is received after the submission of this
bid but prior to the award of the purchase order/contract.
NON-COLLUSION AFFIDAVIT
The undersigned, duly authorized to represent the persons, firm and/or corporation joining and
participating in the submission of the foregoing bid (such persons, firm and/or corporation hereinafter
being referred to as the vendor/contractor), being duly sworn, on his/her oath, states that to the best of
his/her belief and knowledge no person, firm, or corporation, nor any person duly representing the same
joining and participating in the submission or the foregoing bid/proposal, has directly or indirectly entered
into any agreement or arrangement with any other vendor/contractors, or with any employee of CNM, or
any person, firm or corporation under contract with CNM whereby the contractor, in order to induce the
acceptance of the foregoing bid by CNM has paid or is to pay any other vendor/contractor or to the
aforementioned persons anything of value whatsoever, and that the vendor/contractor has not directly or
indirectly entered into any agreement or arrangement with any other vendor/contractor which tends to or
does lessen or destroy free competition in the letting of the contract sought for by the foregoing bid.
CERTIFICATION
The undersigned hereby certifies that he/she has read the above Non-Collusion Affidavit and
Debarment/Suspension Disclosure Statement and that he/she understands and will comply with these
requirements. The undersigned further certifies that he/she have the authority to certify compliance for the
vendor/contractor named below.
Signature
Printed/Typed Name
Title
Date
Legal Company Name
Address
City/State/Zip
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 38 of 55
SECTION G: RESIDENT VETERANS PREFERENCE CERTIFICATION
__________________________________________ (NAME OF CONTRACTOR) hereby certifies the following in
regard to application of the resident veterans' preference to this procurement:
PLEASE CHECK ONLY ONE BOX FROM THE FOUR (4) CHECK BOXES LISTED BELOW:
 I declare that my firm is ineligible to receive New Mexico Resident Veterans Preference.
The following three (3) checkboxes are applicable to ONLY those vendors eligible to receive New Mexico
Resident Veterans Preference AND who have included a valid New Mexico Resident Veterans Preference
certificate with their sealed response. No preference will be extended unless a valid certificate is included in
your sealed response. Submitted certificates shall be validated by CNM with New Mexico Tax & Revenue.
 I declare under penalty of perjury that my business prior year revenue starting January 1 ending December 31 is
less than $1M allowing me the 10% preference discount on this solicitation. I understand that knowingly giving false
or misleading information about this fact constitutes a crime.
 I declare under penalty of perjury that my business prior year revenue starting January 1 ending December 31 is
more than $1M but less than $5M allowing me the 8% preference discount on this bid or proposal. I understand that
knowingly giving false or misleading information about this fact constitutes a crime.
 I declare under penalty of perjury that my business prior year revenue starting January 1 ending December 31 is
more than $5M allowing me the 7% preference discount on this bid or proposal. I understand that knowingly giving
false or misleading information about this fact constitutes a crime.
"I agree to submit a report, or reports, to the State Purchasing Division of the General Services Department
declaring under penalty of perjury that during the last calendar year starting January 1 and ending on December 31,
the following to be true and accurate:
"In conjunction with this procurement and the requirements of this business' application for a Resident
Veteran Business Preference/Resident Veteran Contractor Preference under Sections 13-1-21 or 13-1-22 NMSA
1978, when awarded a contract which was on the basis of having such veterans preference, I agree to report to the
State Purchasing Division of the General Services Department the awarded amount involved. I will indicate in the
report the award amount as a purchase from a public body or as a public works contract from a public body as the
case may be.
"I understand that knowingly giving false or misleading information on this report constitutes a crime."
I declare under penalty of perjury that this statement is true to the best of my knowledge. I understand that giving false
or misleading statements about material fact regarding this matter constitutes a crime.
______________________________________________________________________________
(Signature of Business Representative)*
(Date)
*Must be an authorized signatory for the Business.
The representations made in checking the boxes constitutes a material representation by the
business that is subject to protest and may result in denial of an award or unaward of the
procurement involved if the statements are proven to be incorrect.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 39 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.1
INTERNET SERVICE, PRIMARY & SECONDARY
2.2.1.1
MANDATORY – Primary Service Locations: Connectivity
to both of CNM’s Main Campus communications entrance
facilities in an Active/Active failover configuration
MANDATORY – Secondary Service Location:
Connectivity to CNM’s Westside Campus communications
entrance facility
MANDATORY – High Availability: Minimum of 99.9%
availability as measured independently at each service
location
MANDATORY – Initial Bandwidth: Minimum 200 Mbps
CBR at each service location
MANDATORY – Bandwidth Scalability: Scalable in 100
Mbps increments up to 1Gbps without incurring downtime
for implementation
MANDATORY – Multi-ISP Routing: CNM maintains ISP
services from multiple providers to ensure availability
however CNM requires that its service providers
coordinate router configurations so that CNM appears as a
single Internet entity over its multiple connections
MANDATORY – Connection Type: Ethernet handoff to
CNM
MANDATORY – Carrier Transport Services: Included
MANDATORY – Internet Service: Included
MANDATORY – Physical Build Out: Media installation to
CNM to include:
2.2.1.10.1 Primary Service Location: CNM’s Main
Campus (835 Buena Vista SE) primary service entrance
facility.
2.2.1.10.2 Primary Service Location: CNM’s Main
Campus (525 Buena Vista SE) secondary service
entrance facility.
2.2.1.10.3 Secondary Service Location: CNM’s Westside
Campus (10549 Universe Blvd, NW) service entrance
facility.
2.2.1.10.4 Geographically diverse pathways for each CNM
service location back to provider’s Central Office or
Network Switching Centers
MANDATORY – Compatibility: Internet circuits and
related services shall, at a minimum, be configured to
match the capabilities of CNM’s existing Internet interface
hardware and require no hardware or software
modifications on the part of CNM
MANDATORY – Disclosure of Related Costs: Proposals
shall include all recurring and non-recurring costs and
clearly indicate both tariff and non-tariff rates
2.2.1.2
2.2.1.3
2.2.1.4
2.2.1.5
2.2.1.6
2.2.1.7
2.2.1.8
2.2.1.9
2.2.1.10
2.2.1.11
2.2.1.12
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 40 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.1.13
MANDATORY – Identification of Customer requirements:
Proposals shall include all entrance construction and
equipment requirements that will be the responsibility of
CNM to provide
MANDATORY – Monitoring: Ability for CNM to monitor
detailed real time and historical utilization and
performance statistics
MANDATORY – Management: 24x7x365 network
management, reporting and response with problem
resolution as follows:
2.2.1.15.1 Minimum service requirement of restoration
within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
2.2.1.15.2 Restoration shall be within 24 hours for
bandwidth performance degradation that is less than 33%
for each individual circuit
WIDE AREA NEWWORK CONNECTIVITY, PRIMARY &
SECONDARY
MANDATORY – Primary Service Locations: Connectivity
to both of CNM’s Primary Main Campus distribution
facilities located at 835 Buena Vista SE and 525 Buena
Vista SE; and each of its six (6) campus and two (2)
auxiliary locations as well as future locations as they are
established
MANDATORY – Secondary Service Location:
Connectivity to CNM’s Westside Campus Service
Entrance facility located at 10549 Universe Blvd, NW and
each of its six (6) campus locations as well as future
campus locations as they are established
MANDATORY – High Availability: Minimum of 99.9%
availability as measured independently at each service
location
MANDATORY – Primary Initial Bandwidth: Required
minimum initial bandwidth varies based on anticipated
utilization of each location as follows:
2.2.2.4.1
10Mbps – A-SBDC
2.2.2.4.2
10Mbps – SV-SBDC
2.2.2.4.3
100Mbps – SVC
2.2.2.4.4
100Mbps – WTC
2.2.2.4.5
100Mbps – RRC
2.2.2.4.6
100Mbps – ATC
2.2.2.4.7
200Mbps – JMMC
2.2.2.4.8
400Mbps – WSC
2.2.2.4.9
1Gbps – MAIN (Primary Service Entrance)
2.2.2.4.10
1Gbps – MAIN (Secondary Service
Entrance).
2.2.1.14
2.2.1.15
2.2.2
2.2.2.1
2.2.2.2
2.2.2.3
2.2.2.4
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 41 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.2.5
MANDATORY – Secondary Initial Bandwidth: Required
minimum initial bandwidth varies based on anticipated
utilization of each location as follows:
2.2.2.5.1
100Mbps – SVC
2.2.2.5.2
100Mbps – WTC
2.2.2.5.3
100Mbps – RRC
2.2.2.5.4
100Mbps – ATC
2.2.2.5.5
200Mbps – JMMC
2.2.2.5.6
200Mbps – WSC
2.2.2.5.7
400Mbps – MAIN (Primary Service
Entrance)
2.2.2.5.8
400Mbps – MAIN (Secondary Service
Entrance)
MANDATORY – Bandwidth Scalability for Main Campus
Locations: Scalable in 100 Mbps increments beyond
1Gbps without incurring downtime for implementation for
each Main Campus Location
MANDATORY – Bandwidth Scalability Branch Campus
Locations: Scalable in 100 Mbps increments up to 1Gbps
without incurring downtime for implementation for each
Campus Location
MANDATORY – Bandwidth Scalability Auxiliary Locations:
Scalable in 10Mbps increments to 100Mbps.
MANDATORY – Connection Type: Ethernet handoff to
CNM.
MANDATORY – Carrier Transport Services: Included
MANDATORY – Physical Build Out: Media installation to
CNM to include:
2.2.2.11.1 Primary Location: CNM’s Main Campus (835
Buena Vista SE) primary service entrance facility.
2.2.2.11.2 Primary Location: CNM’s Main Campus (525
Buena Vista SE) secondary service entrance facility.
2.2.2.11.3 Secondary Location: CNM’s Westside Campus
(10549 Universe Blvd, NW) service entrance facility.
2.2.2.11.4 All CNM location service entrance facilities with
the exception of Secondary services to CNM’s auxiliary
locations.
2.2.2.11.5 Geographically diverse pathways for each
Primary CNM service location back to provider’s Central
Office or Network Switching Centers
2.2.2.6
2.2.2.7
2.2.2.8
2.2.2.9
2.2.2.10
2.2.2.11
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 42 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.2.12
MANDATORY – Service Area: In order to accommodate
future growth CNM may be required to establish new
service locations within the greater Albuquerque
Metropolitan area. CNM requires disclosure of the
geographical area served by the provider.
2.2.2.12.1 Include relative franchise agreements,
limitations and/or constraints that may prevent
implementation of proposed services within the service
area.
2.2.2.12.2 Indicate specific locations where proposed
services are available and in operation today.
2.2.2.12.3 Indicate specific locations where proposed
services can be readily implemented as well as realistic
timeframes for such implementations
MANDATORY – Compatibility: Internet circuits and
related services shall, at a minimum, be configured to
match the capabilities of CNM’s existing WAN interface
hardware and require no hardware or software
modifications on the part of CNM
MANDATORY – Disclosure of Related Costs: Proposals
shall include all recurring and non-recurring costs and
clearly indicate both tariff and non-tariff rates
MANDATORY – Identification of Customer requirements:
Proposals shall include all entrance construction and
equipment requirements that will be the responsibility of
CNM to provide
MANDATORY – Monitoring: Ability for CNM to monitor
detailed real time and historical utilization and
performance statistics
MANDATORY – Management: 24x7x365 network
management, reporting and response with problem
resolution as follows:
2.2.2.17.1 Minimum service requirement of restoration
within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
2.2.2.17.2 Restoration shall be within 24 hours for
bandwidth performance degradation that is less than 33%
for each individual circuit
MANDATORY – Metro Ethernet Forum (MEF): Service
providers proposing Metro Optical Ethernet solutions shall
be active members of the MEF
PUBLIC SWITCHED TELEPHONE NETWORK (PSTN)
CONNECTIVITY / TRUNK SERVICES, PRIMARY &
SECONDARY
MANDATORY – Primary Service Locations: Connectivity
to CNM’s Secondary Main Campus distribution facility
located at 525 Buena Vista SE and to its Westside
Campus location at 10549 Universe Blvd, NW
2.2.2.13
2.2.2.14
2.2.2.15
2.2.2.16
2.2.2.17
2.2.2.18
2.2.3
2.2.3.1
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 43 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.3.2
MANDATORY – Secondary Service Locations:
Connectivity to each of CNM’s Campus locations that are
not part of CNM’s Primary PSTN solution
MANDATORY – High Availability: Minimum of 99.9%
availability as measured independently at each service
location.
MANDATORY – Primary Initial Capacity: CNM requires at
a minimum equivalent capacity of its existing PRI circuits
as follows:
(Note: A single PRI circuit provides capacity for 23
concurrent high quality phone connections.)
2.2.3.4.1 Five (5) PRI equivalent capacity – Main
(Secondary Service Entrance)
2.2.3.4.2 One (1) PRI equivalent capacity – WSC
MANDATORY – Secondary Initial Capacity: CNM
requires a minimum of one (1) PRI equivalent capacity to
each campus location.
MANDATORY – Capacity Scalability: The proposed
solution shall be scalable without incurring downtime to
meet CNM’s future capacity requirements. Units of
incremental scalability shall not exceed one (1) PRI
equivalent capacity
MANDATORY – Trunk Provisioning/DID Integration: The
proposed solution shall fully utilize CNM’s existing DID
numbers and incorporate CNM’s DID numbers as a single
pool in conjunction with the Secondary PSTN solution
awarded as a result of this RFP
MANDATORY – Service Area: In order to accommodate
future growth CNM may be required to establish new
service locations within the greater Albuquerque
Metropolitan area. CNM requires disclosure of the
geographical area served by the provider.
2.2.3.8.1 Include relative franchise agreements, limitations
and/or constraints that may prevent implementation of
proposed services within the service area.
2.2.3.8.2 Indicate specific locations where proposed
services are available and in operation today.
2.2.3.8.3 Indicate specific locations where proposed
services can be readily implemented as well as realistic
timeframes for such implementations
MANDATORY – Quality: The proposed solution shall
provide quality of voice delivery that is equal to or greater
than that of CNM’s current PRI based service
MANDATORY – Primary Physical Build Out of Media
Connections: Media installation to CNM to include:
2.2.3.10.1 Primary entrance point to CNM’s Main Campus
(525 Buena Vista SE) secondary service entrance facility.
2.2.3.10.2 Secondary entrance point to Westside Campus
(10549 Universe Blvd, NW) service entrance facility
2.2.3.3
2.2.3.4
2.2.3.5
2.2.3.6
2.2.3.7
2.2.3.8
2.2.3.9
2.2.3.10
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 44 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.3.11
MANDATORY – Secondary Physical Build Out of Media
Connections: CNM requires a minimum of one (1) PRI
equivalent capacity to the following locations:
2.2.3.11.1 JMMC (4700 Morris Avenue, NE)
2.2.3.11.2 SVC (5816 Isleta Blvd SW)
2.2.3.11.3 WTC (5600 Eagle Rock Avenue, NE)
2.2.3.11.4 RRC (2601 Campus Blvd, NE)
2.2.3.11.5 ATC (4700 Alameda Blvd, NE)
MANDATORY – Compatibility: The proposed solution
shall interface seamlessly with CNM’s existing network,
PBX hardware and software with minimal hardware or
software modifications on the part of CNM
MANDATORY – Disclosure of Related Costs: Proposals
shall include all recurring and non-recurring costs and
clearly indicate both tariff and non-tariff rates
MANDATORY – Identification of Customer requirements:
Proposals shall include all entrance construction and
equipment requirements that will be the responsibility of
CNM to provide
MANDATORY – Management: 24x7x365 network
management, reporting and response with problem
resolution as follows:
2.2.3.15.1 Minimum service requirement of restoration
within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
2.2.3.15.2 Restoration shall be within 24 hours for
bandwidth performance degradation that is less than 33%
for each individual circuit
DIRECT INWARD DIALING (DID) PHONE NUMBERS
MANDATORY – DID Numbers: CNM requires its current
range of 3000 sequential DID numbers from 505-224-3000
to 505-224-5999
MANDATORY – Seamless Transfer: CNM requires a
seamless transfer of its existing DID numbers from its
current provider
MANDATORY – Implementation Costs: All costs for
transfer, provisioning and trunk integration shall be
included
MANDATORY – Compatibility With Secondary PSTN
Trunk Services: DID services must integrate with the
proposed Secondary PSTN Trunk Services determined as
a result of this RFP
MANDATORY – Disclosure of Related Costs: Proposals
shall include all recurring and non-recurring costs and
clearly indicate both tariff and non-tariff rates
MANDATORY – Identification of Customer requirements:
Proposals shall include all implementation requirements
that will be the responsibility of CNM to provide
2.2.3.12
2.2.3.13
2.2.3.14
2.2.3.15
2.2.4
2.2.4.1
2.2.4.2
2.2.4.3
2.2.4.4
2.2.4.5
2.2.4.6
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 45 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.4.7
MANDATORY – Directory Services: Directory listing
services shall be included. DID numbers for which CNM
does not specifically request directory listing services for
shall remain unlisted
MANDATORY – Management: 24x7x365 network
management, reporting and response with problem
resolution as follows:
2.2.4.8.1 Minimum service requirement of restoration
within 4 hours for bandwidth performance degradation that
exceeds 33% for each individual circuit.
2.2.4.8.2 Restoration shall be within 24 hours for
bandwidth performance degradation that is less than 33%
for each individual circuit
LONG DISTANCE PHONE SERVICE
MANDATORY – All CNM DID numbers and basic
business phone lines shall be included in a single long
distance plan
MANDATORY – All CNM long distance billing for all
included numbers shall be billed under a single billing
statement and account
MANDATORY – Changes in long distance services and
service providers must be authorized in writing by CNM’s
Purchasing Department prior to the change being
effective. Any billing incurred as a result of unauthorized
changes is the responsibility of the long distance provider
selected as a result of this procurement process
MANDATORY – Interstate Long Distance
MANDATORY – Intrastate Long Distance
MANDATORY – International Long Distance
8XX (“TOLL FREE”) SERVICE NUMBERS
MANDATORY – Toll free numbers shall be configured to
match the capabilities and features of the existing
numbers and require no hardware or software
modifications on the part of CNM
MANDATORY – CNM requires the retention of existing
phone numbers
BASIC BUSINESS PHONE LINES
MANDATORY – CNM requires that basic business phone
lines provide a minimal set of features with the inclusion of
long distance capabilities
MANDATORY – CNM requires the retention of existing
phone numbers.
MANDATORY – Long distance services for basic business
phone lines shall be enabled and assigned to the long
distance provider as determined as a result of this RFP.
MANDATORY – CNM requires that associated phone
numbers remain unlisted unless otherwise requested by
CNM.
2.2.4.8
2.2.5
2.2.5.1
2.2.5.2
2.2.5.3
2.2.5.4
2.2.5.5
2.2.5.6
2.2.6
2.2.6.1
2.2.6.2
2.2.7
2.2.7.1
2.2.7.2
2.2.7.3
2.2.7.4
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 46 of 55
SECTION H: COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS
COMPLIANCE MATRIX ON MANDATORY REQUIREMENTS:
CLAUSE
DESCRIPTION
2.2.7.5
MANDATORY – Phone lines shall be configured to match
the capabilities of the existing circuits and require no
hardware or software modifications on the part of CNM.
PHONE (AUDIO) AND WEB CONFERENCING SERVICE
MANDATORY – Audio and Web Conferencing Services
shall allow CNM to assign authorization codes to
employees who are authorized to initiate a conference as
well as persistent conference numbers as required
MANDATORY – Billing statements for Audio and Web
Conferencing shall include, at a minimum, the ability to
account for usage by authorization code, conference ID
numbers, times and call duration.
MANDATORY – Phone (Audio) Conferencing: CNM
requires a reservationless conferencing solution that
allows multiple concurrent conferences that can be
managed and scheduled by the conference initiator.
DESIRABLE
DESIRABLE
DESIRABLE
MANDATORY – Web Conferencing: CNM requires an
enterprise class, hosted, web based conferencing solution
that supports audio, video streaming, desktop sharing,
polling, text chat, and recording capabilities.
MANDATORY – Web Conferencing: CNM requires a
clientless installation.
MANDATORY – Web Conferencing: CNM requires full
support for Windows and MAC platforms.
MANDATORY – Web Conferencing: CNM requires a
reservationless conferencing solution that allows multiple
concurrent conferences that can be managed and
scheduled by the conference initiator.
2.2.8
2.2.8.1
2.2.8.2
2.2.8.3
2.2.8.4
2.2.8.5
2.2.8.6
2.2.8.7
2.2.8.8
2.2.8.9
2.2.8.10
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Complies
Fully
Does not
Comply Fully
Page 47 of 55
EXHIBIT C: INSURANCE REQUIREMENTS
CERTIFICATES OF INSURANCE
The AWARDED Contractor shall furnish UPON REQUEST, one copy each of Certificates of insurance herein required for each copy of
the resultant Agreement, showing the coverage, limits of liability, covered operation, effective dates of expiration of policies of Insurance
carried by the Contractor. The Contractor shall furnish to the Owner copies of limits. The Certificates of Insurance shall be in the form of
AIA Document G-705 or similar format acceptable to the Owner. Such certificates shall be filed with the Owner and shall also contain the
following statements:
1.
The Governing Board of Central New Mexico Community College, Central New Mexico Community College, its agents,
servants and employees are held as additional insured.
2.
"The insurance coverage certified herein shall not be canceled or materially changed except after forty five (45) days
written notice has been provided to the Owner."
COMPENSATION INSURANCE:
The Contractor shall procure and shall maintain during the life of any resultant agreement Worker's Compensation insurance as required by
applicable State law for all of the Contractor's employees to be engaged at the site referred to in this solicitation in case of any such work
sublet, the Contractor's Worker's Compensation insurance. In case any class of employee engaged in work on the project under this contract
is not protected under a Worker's Compensation Statute, the Contractor shall provide and shall cause each subcontractor or sub-subcontractor
to provide Employer's Insurance in an amount of not less than $500,000.
CONTRACTOR'S PUBLIC LIABILITY INSURANCE:
The Contractor shall maintain insurance coverage "equal to the maximum liability amounts set forth in the New Mexico Tort Claims Act
Section 41-4-1 et.seq. NMSA 1978". The insurance must remain in force for the life of the contract including all contract extension or
renewals. The limits effective July 1, 1992 are:
$400,000 per person/$750,000 per occurrence plus $300,000 for medical and $100,000 for property damage for a total maximum
liability of $1,150,000 per occurrence.
CONTRACTOR'S VEHICLE LIABILITY INSURANCE:
The Contractor shall procure and shall maintain during the life of this contact Vehicle Liability Insurance coverage "equal to the maximum
liability amounts set forth in the New Mexico Tort Claims Act Section 41-1-1 et. seq. NMSA 1978". The insurance must remain in force for
the life of the contract including all contract extensions or renewals. The limits effective July 1, 1992 are:
Bodily Injury:
Property Damage:
$750,000. Each Occurrence
$100,000. Each Occurrence
SUBCONTRACTOR'S AND SUB-SUBCONTRACTOR'S PUBLIC AND VEHICLE LIABILITY INSURANCE:
The Contractor shall either:
(1)
Require each subcontractor or sub-subcontractor to procure and maintain during the life of the subcontract or sub- subcontract
Public Liability Insurance of the types and amounts specified above or,
(2)
Insure the activities of the subcontractors or sub-subcontractors in the Contractor's policy as required under this Article.
GENERAL:
All insurance policies are to be issued by companies authorized to do business under the laws of the state in which the work is to be done and
acceptable to Owner.
The Contractor shall not violate, or permit to be violated, any conditions of any said policies, and shall at all times satisfy the requirements of
the insurance companies writing said policies.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 48 of 55
EXHIBIT B: CAMPAIGN CONTRIBUTION DISCLOSURE FORM
Pursuant to the Procurement Code, Sections 13-1-28, et seq., NMSA 1978 and NMSA 1978, § 13-1-191.1 (2006),
as amended by Laws of 2007, Chapter 234, any prospective contractor seeking to enter into a contract with any
state agency or local public body for professional services, a design and build project delivery system, or the
design and installation of measures the primary purpose of which is to conserve natural resources must file
this form with that state agency or local public body. This form must be filed even if the contract qualifies as a small
purchase or a sole source contract. The prospective contractor must disclose whether they, a family member or a
representative of the prospective contractor has made a campaign contribution to an applicable public official of the
state or a local public body during the two years prior to the date on which the contractor submits a proposal or, in
the case of a sole source or small purchase contract, the two years prior to the date the contractor signs the
contract, if the aggregate total of contributions given by the prospective contractor, a family member or a
representative of the prospective contractor to the public official exceeds two hundred and fifty dollars ($250) over
the two year period.
Furthermore, the state agency or local public body may cancel a solicitation or proposed award for a proposed
contract pursuant to Section 13-1-181 NMSA 1978 or a contract that is executed may be ratified or terminated
pursuant to Section 13-1-182 NMSA 1978 of the Procurement Code if: 1) a prospective contractor, a family member
of the prospective contractor, or a representative of the prospective contractor gives a campaign contribution or
other thing of value to an applicable public official or the applicable public official’s employees during the pendency
of the procurement process or 2) a prospective contractor fails to submit a fully completed disclosure statement
pursuant to the law.
The state agency or local public body that procures the services or items of tangible personal property shall indicate
on the form the name or names of every applicable public official, if any, for which disclosure is required by a
prospective contractor.
THIS FORM MUST BE INCLUDED IN THE REQUEST FOR PROPOSALS AND MUST BE FILED BY ANY
PROSPECTIVE CONTRACTOR WHETHER OR NOT THEY, THEIR FAMILY MEMBER, OR THEIR
REPRESENTATIVE HAS MADE ANY CONTRIBUTIONS SUBJECT TO DISCLOSURE.
The following definitions apply:
“Applicable public official” means a person elected to an office or a person appointed to complete a term of an
elected office, who has the authority to award or influence the award of the contract for which the prospective
contractor is submitting a competitive sealed proposal or who has the authority to negotiate a sole source or small
purchase contract that may be awarded without submission of a sealed competitive proposal.
“Campaign Contribution” means a gift, subscription, loan, advance or deposit of money or other thing of value,
including the estimated value of an in-kind contribution, that is made to or received by an applicable public official or
any person authorized to raise, collect or expend contributions on that official’s behalf for the purpose of electing the
official to either statewide or local office. “Campaign Contribution” includes the payment of a debt incurred in an
election campaign, but does not include the value of services provided without compensation or unreimbursed travel
or other personal expenses of individuals who volunteer a portion or all of their time on behalf of a candidate or
political committee, nor does it include the administrative or solicitation expenses of a political committee that are
paid by an organization that sponsors the committee.
“Family member” means spouse, father, mother, hild, father-in-law, mother-in-law, daughter-in-law or son-in-law.
“Pendency of the procurement process” means the time period commencing with the public notice of the request
for proposals and ending with the award of the contract or the cancellation of the request for proposals.
“Person” means any corporation, partnership, individual, joint venture, association or any other private legal entity.
RFP # P-340, Advertised Wednesday, March 20, 2013
Copyright CNM 2013. All rights reserved.
Page 49 of 55
EXHIBIT B: CAMPAIGN CONTRIBUTION DISCLOSURE FORM
“Prospective contractor” means a person who is subject to the competitive sealed proposal process set forth in the
Procurement Code or is not required to submit a competitive sealed proposal because that person qualifies for a
sole source or a small purchase contract.
“Representative of a prospective contractor” means an officer or director of a corporation, a member or manager
of a limited liability corporation, a partner of a partnership or a trustee of a trust of the prospective contractor.
Name(s) of Applicable Public Official(s) if any:
CNM's Governing Board including, District 1 Ms. Pauline J. Garcia, District 2 Mr. Robert P. Matteucci, Jr.,
District 3 Ms. Deborah Moore, District 4 Mr. Mark Armijo, District 5 Mr. Blair L. Kaufman, District 6 Ms.
Penelope S. Holbrook, and District 7 Mr. Michael DeWitte.
DISCLOSURE OF CONTRIBUTIONS BY PROSPECTIVE CONTRACTOR:
Contribution Made By:
______________________________________________________
Relation to Prospective Contractor:
______________________________________________________
Date Contribution(s) Made:
______________________________________________________
Amount(s) of Contribution(s)
______________________________________________________
Nature of Contribution(s)
______________________________________________________
Purpose of Contribution(s)
______________________________________________________
____________________________
Signature
_______________________
Date
____________________________
Title (position)
--OR—
NO CONTRIBUTIONS IN THE AGGREGATE TOTAL OVER TWO HUNDRED FIFTY DOLLARS ($250) WERE
MADE to an applicable public official by me, a family member or representative.
______________________________
Signature
_______________________
Date
______________________________
Title (Position)
(Attach extra pages if necessary)
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 50 of 55
EXHIIBIT D: SA
AMPLE NO
ON-DISCLO
OSURE AG
GREEMEN
NT
Non-Dissclosure Ag
greement – ffor Contracctors
A
between
b
Cen
ntral New M
Mexico Comm
munity Colle
ege (“CNM”)) and
This is an Agreement
ctor/Vendor name] (“Co
ontractor”) concerning
c
tthe confiden
ntiality and nondisclosure of
[Contrac
informatio
on relating to
o CNM, its students
s
and employees. Referencess in this Agrreement to “C
CNM”
mean CN
NM together with
w its stude
ents and emp
ployees.
WIT
TNESSETH:
WHEREAS,
W
Contractor
C
has contracte
ed with CNM
M to provide
e _________
___________
_____
services, as described
d in Requestt for Proposa
al(s) No. ____
__ and relate
ed documentts (the “Contrract”),
the terms
s and conditio
ons of which Contract are
e incorporate
ed herein by rreference; an
nd
WHEREAS,
W
Contractor
C
ac
cknowledges and recogniizes that in p
performing th
he Contract itt may
have access to data and
a information contained
d within or ab
bout CNM’s rresources an
nd systems; a
and
WHEREAS,
W
Contractor
C
ac
cknowledges and recogniizes that in p
performing th
he Contract itt may
have acc
cess to sensiitive and/or proprietary
p
and/or nonpu blic data and
d information
n which is orr may
be subjec
ct to state an
nd/or federal laws and regulations, inccluding but n
not limited to
o privacy lawss and
regulation
ns, which mu
ust be kept co
onfidential pu
ursuant to tho
ose laws and
d/or regulatio
ons; and
WHEREAS,
W
Contractor recognizes that CNM has a co
ompelling ne
eed to ma
aintain
confidenttiality and pro
ohibit disclos
sure of data and
a informatiion contained
d within CNM
M’s resources and
systems, and further recognizes
r
th
hat its Contra
act with CNM
M places Con
ntractor in a p
position of sp
pecial
trust and confidence with
w respect to
t data and information cconcerning C
CNM and its o
operations; and
RFP # P-3
340, Advertised Monday April
A
15, 2013
Copyrightt CNM 2013. All rights reserved.
Page 51 of 55
5
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
WHEREAS, Contractor recognizes and acknowledges that a breach of this Agreement would
cause substantial, grave and irreparable harm to CNM and its interests; and
WHEREAS, Contractor agrees to the terms and conditions set forth below.
NOW, THEREFORE, for the reasons stated above, Contractor, as a precondition to its
Contract with CNM and in partial consideration thereof, agrees and covenants with CNM as follows:
1.
Contractor agrees to perform services under the Contract pursuant
to any and all privacy and confidentiality requirements contained in state and
federal laws and regulations applicable to CNM, as well as those state and federal
laws and regulations applicable to Contractor.
2.
Contractor agrees that it will keep in strictest confidence all CNM
data and information to which it may have access in performing its duties under
the Contract, in computerized form or otherwise, and that neither it nor anyone
operating on its behalf will disclose or use, in any manner, CNM data and
information, except to the extent necessary to carry out the Scope of Work in the
Contract. No other use of the data and information by Contractor is permissible.
3.
Contractor agrees to indemnify and hold harmless CNM from any
and all liability, injury and damages resulting or arising from any intentional or
unintentional disclosure of data and/or information stored on or contained within
CNM resources and systems by Contractor, its agents and representatives.
4.
Contractor agrees and acknowledges that at all times during the
Contract it is operating and shall operate as an independent contractor and not as
an agent or employee of CNM.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 52 of 55
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
5.
Contractor agrees that information contained within CNM
resources and systems shall be accessed, if at all, only as may be necessary to
carry out the Contract.
Contractor agrees to reasonably limit access to
information contained within CNM resources and systems to those among its
employees, officers or directors for whom disclosure is necessary to further the
purpose of the Contract.
6.
Contractor agrees that, upon the termination or conclusion of the
Contract, it will deliver promptly to CNM all data, information, documentary and
other materials relating to CNM, and any and all copies of electronic records
thereof, within its custody or control or within the custody or control of its agents
or representatives, that it or anyone operating on its behalf created, produced or
obtained in the course of Contractor’s Contract with CNM.
7.
Contractor agrees that if any person or entity requests, subpoenas,
or otherwise attempts to obtain any data, information or material relating to CNM
within Contractor’s custody or control, or within the custody or control of anyone
operating on its behalf, it will notify CNM immediately and will cooperate fully
in any legal action by CNM seeking protection against disclosure of such data,
information or material.
8.
If Contractor knows or has reason to believe that there has been an
improper use or any disclosure of CNM’s data or information, Contractor shall
orally notify CNM as soon as practicable and shall send written notice within five
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 53 of 55
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
(5) business days of discovery. Such notification shall set forth in detail the
known or suspected use or disclosure.
9.
Contractor acknowledges and agrees that if it breaches this
Agreement, CNM, in addition to terminating the Contract and taking other action
available to it, may obtain preliminary and permanent court injunctions to stop the
breach, and may also sue to recover from Contractor an amount equal to the
damages caused by the breach and the revenues Contractor or anyone operating
on its behalf derived from the breach, together with all costs and expenses,
including attorneys’ fees, incurred by CNM in taking such actions.
10.
Contractor agrees that the terms of this Confidentiality Agreement
will survive the expiration or termination of the Contract.
11.
This Agreement and obligations hereunder shall be binding on the
representatives, assigns, and successors of the Contractor and shall inure to the
benefit of the assigns and successors of CNM.
12.
If any of the provisions of this Agreement are not enforceable, in
whole or in part, the remaining provisions set forth in this Agreement shall
nonetheless remain in full force and effect.
13.
This Agreement constitutes the entire understanding of the parties
about the subject matter hereof and may not be amended or modified except in
writing signed by each of the parties to the Agreement.
IN WITNESS WHEREOF, each of the undersigned has caused this Confidentiality
Agreement to be executed by their duly authorized representatives.
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 54 of 55
EXHIBIT D: SAMPLE NON-DISCLOSURE AGREEMENT
Central New Mexico Community College
[Contractor/Vendor Name]
Print Name: _________________________
Pint Name: ____________________
Signature: __________________________
Signature: _____________________
Title: ______________________________
Title: _________________________
Date: ______________________________
Date: _________________________
Contractor Employees who will have access:
Print Name: _____________________
Signature: _______________________
Title: ___________________________
Date: ____________________________
Print Name: ______________________
Signature: _______________________
Title: ___________________________
Date: ____________________________
Print Name: ______________________
Signature: _______________________
Title: ___________________________
Date: ____________________________
RFP # P-340, Advertised Monday April 15, 2013
Copyright CNM 2013. All rights reserved.
Page 55 of 55
P-340 Exhibit F: 2013 CNM Information Technology Environment
Summary - Current Technology Environment:
CNM is comprised of seven campuses in the Albuquerque metropolitan area:
Main Campus (MAIN), Joseph M. Montoya Campus (JMMC), South Valley
Campus (SVC), Workforce Training Center (WTC), West Side Campus
(WSC), Rio Rancho Campus (RRC) and the Applied Technology Center
(ATC).
CNM Campus addresses and location information can be
downloaded from CNM’s website at: http://cnm.edu/campus/index.php. In
addition to its Campus Locations CNM currently supports two Auxiliary
Locations that serve the community as Small Business Development Centers
(SBDCs) located at 2501 Yale Blvd. SE and 1309 4th Street SW.
Each Campus Location supports a Gigabit switched network that is connected
to the Main Campus Multi-Gigibit backbone. Wide Area Network (WAN)
connectivity between campuses is provided through Gigabit capable Fiber via
Century Link’s Metro Optical Ethernet (MOE) network. Individual campus
bandwidth is scalable up to 1 Gigibit and varies according to the requirements
of each campus. CNM maintains three scalable Gigibit capable Ethernet
connections to the Internet provided by Time Warner Telecom and Century
Link. Internet connectivity is diversified between CNM’s Main Campus and its
Westside Campus. CNM also supports two remote Small Business
Developmental Centers (SBDCs), one of which is connected via a point-topoint T-1 circuit, the other utilizes a low bandwidth MOE connection. CNM
has secured the network using internal and external firewalls. The primary
network protocol suite supported by CNM is TCP/IP. iSCSI storage protocol
is also used on our storage networks. CNM has developed a private and
public network, as well as multiple VLANS for security and traffic aggregation
purposes. All campuses use multiple private sub-netted IP schemes. CNM
has the ability to statically assign IP addresses to those devices requiring
direct assignment. CNM maintains a number of labs that are physically
isolated from CNM’s network in order to support an environment that is
conducive to the unique instructional requirements of its networking and OS
instructional programs. These labs currently use DSL connection for Internet
access and are in the process of being migrated to VRF connections to
CNM’s network.
CNM has two primary authentication domains, MS Active Directory, and
LDAP. Both of these databases are populated from CNM’s ERP system,
Elucian’s Banner (formerly Sungard Banner). Password consistency is
maintained through an in house application. CNM’s Active Directory is
currently undergoing a major upgrade and reengineering project but is
currently serviced by a minimum of two domain controllers and one global
catalog server on each campus, with additional servers including root domain
controllers on Main Campus. LDAP authentication is provided by a
combination of OpenLDAP and Luminis LDAP and CAS. Applications are run
Last modified on: 03/13/2013 rm
Page 1 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment
locally as well as from servers. In addition, there are several Windows 2008
r2 and 2012 servers providing file, print, database and email services. The
Institute supports two email systems: Microsoft’s Exchange Server 2007 for
employee email and Google’s Gmail for students. The desktop operating
system is primarily Microsoft Windows 7. A Redhat LINUX environment
supports the Institute’s primary business and academic support application
(Elucian Banner) as well as the Institute’s primary web support application
(Elucian Luminis). Luminis includes a Content Management System (CMS)
and portal software. The Banner environment uses the Oracle Relational
Database Management System and Oracle WebLogic Forms and Web
Servers. Redhat Linux systems also support web, email, and DNS. Currently
CNM’s Linux systems run Red Hat Enterprise Advanced Server versions 4
through 7 and Ubutune 8, 10 and 12. Internal DNS/DHCP services are
provided via a Microsoft Active Directory solution. External DNS is provided
via BIND.
Hardware Environment:
Cable Plant Inside Plant (ISP)
 Category 6 UTP cabling is currently CNM’s standard for all new
installations. However various generations of UTP cabling ranging from
Category 3 to Category 6 remain in use for both data and voice
connectivity. While CNM is actively working to replace older cabling
systems throughout its facilities it will take a number of years to
completely upgrade all sub-standard cabling. The older cabling poses a
major challenge to CNM’s goal of providing Gigabit networking across its
wired network.
 In newer cable installations a common cable plant supports both voice
and data networks. In older installations separate cable plants remain in
use for voice and data networks.
 Structured cable installations in newer buildings and buildings that have
been completely recabled are comprised of single manufacturer’s
warranted cable systems within any given building. However a number of
different manufacture’s cabling solutions are used in various buildings.
All newer installations conform to IEEE Category 6 standards.
 16 of CNM’s 34 permanent, major buildings have been completely
upgraded to current structured cable standards using Category 5 and 6
cable. Cabling in older buildings that have not been upgraded are
comprised of mixed manufacture’s components both within a given
building and do not conform to IEEE Category standards.
 Multi-mode fiber and bundled copper is utilized for riser cabling and
connectivity to ISP distribution.
Cable Plant Outside Plant (OSP)
Last modified on: 03/13/2013 rm
Page 2 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment



Currently CNM buildings are connected with a variety of single-mode,
multi-mode and copper cabling through various pathways that have been
constructed over a thirty year period. At all locations CNM is migrating
toward single-mode fiber and away from multi-mode fiber for OSP
distribution. Copper bundles remain in place at all locations primarily for
analog and digital phone communications.
CNM is in the process of constructing bi-directional fiber loops at each of
its campuses in which multiple underground conduits provide pathways
for redundant fiber from a central distribution facility to each campus
building. This model of OSP distribution has been established at newer
campuses such as WSC. Similar provisions for building connectivity
have been implemented at SVC. Plans to pursue this approach to OSP
distribution have been incorporated at CNM’s single building campuses
(ATC, RRC & WTC) with the construction of subsequent buildings. At the
larger JMMC campus, construction is near completion with full OSP build
out only lacking two out of 6 major buildings. Completion of the OSP at
CNM’s MAIN Campus remains the greatest cabling challenge with limited
single-mode fiber, aging copper and substandard distribution pathways
accounting for 80% of the Main Campus OSP.
A project to address CNM’s Main Campus OSP deficiencies has been
approved for fiscal year 2013 and will begin with an engineering study in
conjunction with a number of other CNM facility projects involving
extensive civil engineering. CNM has recently installed some
underground communications utilities however overall completion
remains a few years out. As a result CNM’s Main Campus OSP
connectivity consists of a best effort approach to utilize available cable
and pathways while working to upgrade facilities as construction
opportunities permit.
Data Centers
 CNM has two state-of-the-art data facilities. The primary facility is located
on A 3,000 square foot primary facility is located on CNM’s Main Campus
and was completed in 2010. The 1500 square foot facility and CNM’s
Westside Campus was completed in 2011. Both data facilities were
designed to provide CNM with a flexible environment to ensure stable,
secure and highly available data processing and application hosting well
into the future. Both facilities are designed to accommodate commodity
equipment and are not intended to house specialized of main frame type
equipment. Overall data center availability is based on a hybrid N+1
design that can achieve up to 99.95% availability between both the
primary and secondary facilities.
 Electrical distribution within both data centers is provided through
dedicated independent primary and secondary distribution systems.
Redundant primary and secondary PDI WaveStar Series Power
Distribution Units (PDUs) provide conditioned power to a dual path
Last modified on: 03/13/2013 rm
Page 3 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment




Starline Track Busway system installed above each row of equipment
racks. This overhead distribution in turn feeds a primary and secondary
power distribution bars installed within each rack. To ensure high
availability every server, appliance, storage and network device must be
provisioned for redundant power and properly connected to both primary
and secondary distribution systems. The power distribution system is
capable of providing any combination of redundant power ranging from 3
Phase 480 volts to Single Phase 120 volts to any rack location using
modular power receptacles up to a total of 125 watts per square foot.
(Additional expansion capacity has been engineered at both facilities to
provide 200 watts per square foot with the installation of additional PDUs,
UPS and cooling equipment.) A separate system of electrical receptacles
for unconditioned power is provided around the data center perimeter to
power tools and cleaning equipment.
Uninterruptible Power is provided with a GE Digital Energy SG Series
Uninterruptable Power System (UPS). The UPS provides conditioned
and battery backup power to the data center’s electrical distribution
system and at full data center build out is capable of providing up to ten
minutes of battery power to the data center floor. This allows adequate
time for generator startup and stabilization in the event of a utility power
failure.
Generator power is provided with a single dedicated Cummins diesel
generator at each data center location. CNM’s data center facilities are
considered a hybrid N+1 design due to the fact that only a single
generator and utility power connection exists at each location. However
both data centers are connected to separate local power grids and are
designed to failover to each other. This negates the need for redundant
generators and utility power at each location.
Cooling, air filtration and humidification is provided with multiple Liebert
DS Series cooling units at each location. Cooling remains the single
most limited growth factor for any data center design. CNM’s data
facilities are currently designed to cool up to 125 watts per square foot
and have been engineered with floor space to expand cooling capability
to 200 watts per square foot with additional cooling units. A hot/cold aisle
and raised floor configuration allows for under floor cold air to be directed
into the cold aisles and passed through data processing equipment into
hot aisles where it is returned to the cooling units overhead through the
plenum. The depth of the under floor area is designed to pass the
maximum volume of air and is dedicated to this purpose. Installation of
under floor cabling is detrimental to effective air flow and should be
avoided. The data centers have been engineered to accept cold aisle
containment panels. Cold aisle containment has not been installed at this
time. Cold aisle containment has the potential to significantly reduce
operating cost and possibly increase maximum build out capacity.
Within the data centers cabling utilizes overhead distribution of OM5
multi-mode fiber and Category 6 copper. At no point in either facility does
Last modified on: 03/13/2013 rm
Page 4 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment



the copper cabling exceed 55 meters allowing 10Gbps distribution within
IEEE specifications. Structured data cabling distributes from a dedicated
core distribution row to dedicated distribution racks located at the end of
each row. Sufficient cabling has been installed to provide primary and
secondary connectivity while minimizing the need to install additional
cable between the racks. By utilizing the end of row and core distribution
design, connectivity between any two device locations in the data center
can be achieved either by patching at the distribution points or through
the facility’s network equipment. Typically initial equipment deployments
within a given row are intended to connect using the 24, permanently
installed Category 6 cables that extend from the end row to each rack
following the end of row model. This will allow typically between six to
eight devices to be installed per rack depending on the number of NICs
required in each device. Once the copper capacity has been exceeded in
each rack the distribution model shifts from end of row distribution to top
of rack distribution with the installation of primary and secondary network
switches in the top of the rack. Connectivity from the top of rack switches
to the end of row switches is established utilizing the 24 pairs of OM5
fiber that are permanently installed from the end of row distribution to the
top of each rack. Using the top of rack distribution each facility can be
fully equipped up to its maximum cooling capacity.
Connectivity from the data centers to the campus cable plant and network
distribution is achieved through dedicated pathways directly between the
data centers and the campus distribution facilities. The data centers are
considered isolated nodes on the network, (similar to an independent
building) and are not part of the building’s cable distribution system.
Main Campus Data Center (MDC) went into production in fall 2010 and is
considered CNM’s primary data facility intended to house production, preproduction and developmental systems. The MDC comprised 3,000
square feet of raised floor area and 91 equipment racks, 72 of which are
dedicated for commodity servers, appliances and storage devices. Eight
racks are dedicated to cable and network distribution. The remaining 11
racks house the data center network distribution and storage equipment.
The MDC can theoretically house nearly 1,900 one and two unit
commodity devices and supporting equipment before exceeding its
maximum heat load as determined by current equipment standards.
Based on this assumption the facility is currently 12% utilized. Growth
predictions of 5% per year are anticipated. This facility was designed to
ensure not only CNM’s future data processing requirements but also to
allow for collaboration and other opportunities with New Mexico’s higher
education and K-12 institutions as well as other educational partnerships.
Westside Data Center (WSDC) went into limited production in 2011 with
initial equipment build out still underway. The WSDC is considered
CNM’s secondary data facility intended to house production equipment to
meet CNM’s business continuity requirements. The WSDC is essentially
one half the size of the MDC comprising 1,500 square feet of raised floor
Last modified on: 03/13/2013 rm
Page 5 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment

area and 44 equipment racks, 30 of which are dedicated for commodity
servers, appliances and storage devices. 5 racks are dedicated to cable
and network distribution. The remaining 9 racks house the data center
network distribution and storage equipment. The MDC can theoretically
house nearly 850 one and two unit commodity devices and supporting
equipment before exceeding its maximum heat load as determined by
current equipment standards. Based on this assumption the facility is
currently less than 5% utilized. Growth predictions of 5% per year are
anticipated. This facility was designed to ensure not only CNM’s future
business continuity requirements but also to support collaboration and
other opportunities with New Mexico’s higher education and K-12
institutions as well as other educational partnerships.
Data Center equipment monitoring and notification is currently based on
capabilities of individual systems platforms. An integrated monitoring
system comprised of data, networking, power and environmental control
systems is a future consideration.
Network Systems
 The primary vendor of network equipment is Cisco Systems.
 CNM’s network connectivity and specific components are detailed in,
Exhibit G: CNM Network Topology.
 CNM’s production data network is best described by breaking it down into
the following components that include:
 Core Network
 Data Center Distribution Networks
 Internet
 DMZ
 WAN
 Edge Networks
 Wireless
 CNM’s Core Network is comprised two Cisco 6509 chassis paired using
VSS located in two distribution locations on CNM’s Main Campus. A
single 6509 is located in CNM’s WSC Campus distribution Facility. The
core switches provide redundant Gigabit connectivity to building
distribution switches, Internet and Wide Area Networking equipment as
well as to the Data Centers. A dual core distribution model has been
established at CNM’s Main Campus to facilitate its large size and
geographical complexity. Widely separated primary and secondary
campus distribution facilities house the Core Network switches. In most
cases where sufficient single-mode fiber exists one pair of fiber is
connected from each building distribution switch to each core switch in
both campus distribution locations. This ensures a high degree of
availability as well as increased overall bandwidth.
Last modified on: 03/13/2013 rm
Page 6 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment


NOTE: As previously stated in the section describing OSP Cable this
distribution model on Main Campus is a work in progress. Current
implementation is a best effort. Where sufficient single-mode fiber is
unavailable connectivity has been implemented using multi-mode fiber or
in a few cases dually redundant connections do not exist. Core
connections are typically Gigabit wherever adequate media for Gigabit
connections exist. Core switches are capable 10Gbps connections which
are provisioned as required.
Data Center Distribution is comprised using redundant pairs of Cisco
6509V data center class switches housed within each data center
location maintaining CNM’s requirements for separate primary and
secondary connections to all critical services. In turn the 6509 switches
are redundantly connected to a pair Cisco Nexus 5020 series switches
that provide up to 40Gbps connectivity to a pair of Cisco Nexus 5010
series switches at the end of each row of equipment racks within the data
center. As data center equipment density grows additional pairs of Cisco
Nexus 2000 series fabric extender switches are installed in the top of
each rack as needed. In addition Cisco V1000 switches are used for the
VM environment. So long as servers and appliances within the data
center have a minimum of two NICs and each properly configured and
connect to the primary and secondary data path failover can occur
without a service interruption. This is a key design feature and critical
factor in CNM’s maintenance strategy.
The DMZ serves as CNM’s public Internet zone providing a buffer
between public and private networks. (Note: CNM does not employ a
traditional DMZ as recognized by industry standards. A topology map of
CNM’s public Internet zone is provided in Exhibit B1.) Cisco Adaptive
Security Appliance (ASA) firewalls provide critical network separation and
accessibility between networks. Firewall components consist of:
 Six Cisco ASAs provide Firewall and Virtual Private Network
(VPN)
o A Building Entrance Facility - Redundant pair of
ASA5540s and ASA5520s
o SRC and WSC Entrance Facility - Redundant pairs of
ASA5520s at each location
 Redundant Cisco WS-SVC-FWM-1 Firewall Service Modules
(FWSMs) provide Virtual Routing Forward (VRF) Contexts on
Distribution Chassis
 Access Control Lists (ACL's) are used in edge network.
 Microsoft Internet Security and Authorization (ISA).
In addition CNM utilizes the following security appliances:
o Tipping Point 1400N / 660N
o Cisco Iron Port
Last modified on: 03/13/2013 rm
Page 7 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment




Internet service is provided via three redundant Gigabit capable
connections. Two at Main Campus (one connection at each Main
Campus distribution facility) and one connection at WSC. TW Telecom
currently provides service to Main Campus and Century Link provides
service to WSC. All remote campuses traverse CNM’s Wide Area
Network for Internet access. Connections to the service provider’s
premise equipment uses Cisco ASR1001 routers. Connectivity is
configured for failover using BGP routing. Remote campuses are
weighted to route through WSC while Main Campus load balances
equaling between its primary and secondary connections.
(WAN) consists of scalable, Gigabit capable Metro Optical Ethernet (Wide
Area Network MOE) circuits provided by Century Link. Connection
speeds vary by campus ranging from 100Mbps for smaller campuses to
700Mbps for Main Campus. MOE premise equipment is connected to
CNM’s primary Core Network via a Cisco 3750 switch. CNM plans on
diversifying its WAN connections to both Main Campus distribution
facilities in the near future.
Edge Networks originally consisted of Cisco 4600 and 6500 series
chassis based switches for building distribution with smaller 24 and 48
port switches comprising distribution in Telecommunication Rooms (TRs)
outside of the building’s entrance facility. This model is rapidly being
replaced with Cisco 3750 stacks in the building entrance and other TRs.
A significant number of switch ports now require Power Over Ethernet
(POE) to support growing numbers of wireless access points, surveillance
cameras and other devices. Individual buildings are typically sub-netted
using private class “B” IP scopes and segmented by VLANS to separate
instructional, administrative, wireless and utility activities.
Wireless networking is in its seventh year at CNM and was originally
deployed using Cisco’s first generation of enterprise wireless equipment.
Today CNM supports over 800 Cisco access points of various models
and capabilities at all campuses. The original backend equipment and
many original access points remain in use today. The original equipment
is nearing end of life. As a result CNM is preparing to move forward with
a major project to update its wireless capabilities. The current wireless
environment utilizes SSIDs to allow access for guests, student
instructional activities and secure business applications. Authentication
to wireless resources is provided through Active Directory.
Phone System
 The primary vendor of phone equipment is Avaya.
 CNM’s phone connectivity and specific components are detailed in,
Exhibit H: CNM Phone System Overview.
 CNM currently supports about 4500 analog and digital phone sets
including ARA, Code Blue and alarms located at all campuses.
Last modified on: 03/13/2013 rm
Page 8 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment











A pair of redundant Avaya S8800 Media Servers running CM5.2 serve as
CNM’s central call processors for all locations and are housed in the Main
Campus primary distribution facility.
An Avaya S8800 Enterprise Survivability Server (ESS) resides at WSC
and is designed to support business continuity in the event of failure at
the Main Campus. All CNM’s G450 Gateways will re-register to the ESS
and receive central dial tone off the ESS for business continuity for all
satellite campus locations.
An Avaya S8300D Local Serviceability Server (LSP) resides at every
satellite campus location G450 Media Gateway stack to support business
continuity at each individual campus in the event of failure of the Main
Campus Call Manager and the failure of the ESS. This would mostly
likely be due to a failure of a WAN connection. The S8300 utilizes five,
independent basic business phone lines for limited trunking to provide
outgoing calls and 911 calls.
An Avaya G650 Carrier Stack or a G450 Media Gateway Stack are
located within the campus distribution facilities at each campus locations
and within each of three Main Campus copper distribution zones as
defined by University and Coal Avenues. An additional G450 Media
Gateway stack is installed in the Main Campus secondary distribution
facility to support the SRC Building.
Avaya G430 Gateways support CNM’s two small remote Small Business
Development Centers (SBDCs). There are no LSP’s installed in the
gateways at these two locations. One SBDC location is trunked over a
Point to Point (P2P) T-1 circuit and other SBDC is trunked over a copper
MOE.
An Avaya S8800 Unified Communications Message Application Server
(MAS) is integrated with CNM’s Microsoft Exchange Server environment
allowing voice messages to be accessed through email applications.
An Avaya S8800 Sip Enablement Server 5.2 (SES) is installed to
integrate between the Avaya Call Manager (CM) and the Message
Application Server (MAS).
An Avaya Call Center Elite Package 5.2 provides call routing capabilities
used in an Automatic Call Distribution (ACD) environment for Call
Management Services (CMS) for a number of CNM business units
including CNM’s Contact Center.
An Avaya S8800 Application Enablement Server (AES) provides
integration with CCE to provide computer telephony integration.
An Avaya Call Center Express 5.0 (CCE) provides enhanced
features, functionality and integration with the Elucian Banner system for
CNM’s Contact Center.
CNM utilizes Voice Over IP (VOIP) trunking to connect the central S8800
Media Servers to the Media Gateways. This is implemented over nondedicated LAN and WAN trunks using Quality Of Service (QOS) to
ensure voice prioritization.
Last modified on: 03/13/2013 rm
Page 9 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment








A SUN Server T5120 Call Management System (CMS) provides
administration and reporting for CNM’s CM and ACD environments
Multi-pair copper bundles provide inter-campus connectivity from
individual phones to the Media Gateways and G650 Carrier Stacks.
CNM is not utilizing VOIP phones at this time.
External connectivity and PSTN service is established via five PRI trunks
provided by Century Link to the Main Campus and a sixth trunk
supporting the ESS unit at WSC. All 6 ISDN trunks reside within the
same hunt group.
In addition to the PRI trunks, each campus Media Gateway is supported
by a number of basic business phone lines provided by Century Link
ensuring minimal communication survivability in the event of a trunk
failure
Internal building connectivity is migrating away from dedicated ISP
cabling and being integrated with upgraded structured UTP cabling as
cable plant upgrades occur. This ensures reliable connectivity while
preparing for future VOIP deployment to the desktop.
Traditional backboard mounted 110 blocks provide termination for interbuilding copper bundles. These are then patched into rack mounted
patch panels for internal building distribution in buildings that have been
upgraded to Category 6 cable plants.
MicroTel v.2.8 provides call accounting capabilities.
Server Hardware
 There are approximately 200, x86 based servers that provide application
hosting, file, print, web, database and utility services.
 Approximately 50% of the servers are running Microsoft OSs and 50%
are running LINUX based OSs.
 The existing server hardware predominantly Dell and HP.
 CNM is in the process of migrating many of its systems to VMWare
platforms.
 CNM currently uses VMWare ESXi 5 for server virtualization.
 Currently 85 server instances are hosted on CNM’s VMWare
environment.
 Virtual machine files are stored on the NetApp FAS 3240 filers, onTap
8.03.
 With few exceptions all servers are housed within CNM’s Data Centers.
Storage
 CNM utilizes a NetApp centralized storage environment. Primary storage
requirements are provided by a pair of redundant 3240 filers that are
backed up by an additional pair of 3240 filers located at WSDC.
Last modified on: 03/13/2013 rm
Page 10 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment




One of the 3240s at WSDC is currently used for snap mirrors from the
filers at Main; the other one at WSDC is used for the Virtual Tape Library
(VTL) on the backup server.
CNM is in the process of developing the WSDC from its current state as a
Disaster Recovery site to full Business Continuity. As this occurs the role
of the WSDC filers will also change in support of this initiative.
CNM also uses several Dell NX3100 PowerVault Systems for less critical,
high volume storage requirements.
CNM’s storage environment communicates using Ethernet, iSCSI, NFS
and CIFS protocols.
Backup & Recovery
 CNM's primary backup storage device is the NetApp 3240 filer.
 Quest NetVault software is used to archive data directly from the NetApp
FAS 3240 to a Spectra Logic T120 and is used to facilitate archival of
server data from local disk.
 Linear Tape-Open (LT03) tape devices are also in use to support the
migration to central storage and to provide custom backups as needed.
 Critical tape archives are rotated to an offsite facility by Iron Mountain.
 The NetApp filers serve as CNM's primary recovery mechanism. Tapes
stored offsite will be used for recovery in the event multiple NetApp
devices fail.
 CNM is currently re-evaluating its backup environment in regards to the
need for tape.
Printers
 There are approximately 500 network print devices.
 The existing hardware for printers is predominantly Hewlett Packard.
 Print strategy is based on network printers. Network printers are served
from network print servers running Microsoft® Windows™ Server 2012.
Elucian Banner printers are co-served from LINUX based servers.
Desktop Workstations
 There are approximately 5,000 desktop workstations attached to CNM’s
wired network.
 Workstation hardware is predominantly HP and Dell.
 The desktop operating system is primarily Microsoft Windows 7.
 CNM replaces annually replaces workstations that are over five years old
ensuring that supported desktop platforms remain current.
Laptops and Mobile Devices
There are approximately 200 CNM owned laptop computers that attached
to both CNM’s wired and wireless networks.
 Laptop hardware is primarily comprised of HP and Dell.

Last modified on: 03/13/2013 rm
Page 11 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment



Proliferation of student owned laptops accessing CNM’s wireless network
has greatly increased since the original wireless deployment.
CNM is also experiencing phenomenal growth in the numbers of both
CNM owned and privately owned mobile devices other than laptops.
CNM is currently developing policy and best practices to address the rapid
increase in mobile devices.
Software Environment:
Server OS’s:
 Windows 2003, 2008 r2 and 2012
 Red Hat Enterprise Linux Advanced Server versions 4 through 7.
 Ubutune 8, 10 and 12
 CNM currently uses VMWare ESXi 5 for server virtualization.
Application and Desktop Virtualization: Including but not limited to the
following:
 In 2013 and 2014 CNM will be piloting these technologies.
Typical Desktop Applications: Including but not limited to the following:
 Microsoft® Office 2010
 Browser – Internet Explorer 7, 8 & 9.
 Outlook Client
 Web based Email
 Utilities – WinZIP, Adobe Acrobat, Symantec Anti-Virus, SnagIt and
Camtasia Studio
 JAVA Run-time
 Media – Windows Media Player, RealPlayer, QuickTime
 In addition individual departments use a multitude of desktop-based
applications.
Server-Based Applications: Including but not limited to the following:
 Elucian (formerly SunGard HE) Banner
 Elucian Luminis Portal 4
 Oracle Relational Database Management System and Oracle WebLogic
Forms and Web Servers
 Bosscars Parking Management System
 MS Internet Information Server (IIS)
 MS SQL Server
 MS Exchange 2007
 MS SharePoint 2007, 2010
 Quest Netvault
 Symantec Endpoint Protection
Last modified on: 03/13/2013 rm
Page 12 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment






DiskKeeper
Cisco Access Control Server (ACS) and Virtual Private Management
Solution (VMS)
Apache Web Server
Postfix Mail Server
Bind DNS server
Plone Content Management System 4.2
Externally Hosted Applications: Including but not limited to the following:
 BlackBoard LMS
 Gmail (CNM branded, Google hosted student email)
Software Distribution Utilities
 Faronics Deep Freeze
 Symantec Altiris
 Astra Schedule
 Evisions FormFusion
 Evisions Argos
Network Addressing Scheme
 DNS/DHCP/WINS servers exist on each campus.
 IP address reservations are assigned to servers and printers.
 Dynamic addresses are issued to workstations via DHCP.
 MAC registration is required by ITS in order to issue static IP addresses.
 Multiple TCP/IP Private CIDR subnets.
 Workstation and private server public Internet access is obtained via
Network Address Translation (NAT).
 DNS using Microsoft and Linux.
Authentication
 For desktop applications a combination of Microsoft and Luminis systems
are used for authentication. In the future CNM plans to implement a single
sign on LDAP.
 Authentication to Gmail services is handled via a central CAS server.
Email
 CNM hosted Microsoft Exchange 2007 for employees.
 Google hosted Gmail for students
Internet Applications
 CNM utilizes Microsoft Internet Explorer for browsing.
 Primary web content is published using Plone.
Last modified on: 03/13/2013 rm
Page 13 of 14
P-340 Exhibit F: 2013 CNM Information Technology Environment



Additional internal web content is published via MS SharePoint which uses
Microsoft® IIS™.
Elucian Luminis also provides portal and access to student email, and
calendaring systems on Gmail.
CNM’s focus will be to continue evolving and growing its web based
applications.
Last modified on: 03/13/2013 rm
Page 14 of 14
Exhibit G (page 1 of 5) CNM: WAN/Core/Internet Overview
Date:
Mar 13 2012
Version: P-340
Prepared by:
rm
WESTSIDE CAMPUS
MJG 2nd
Fl West
3760
MJG
North
3750
MJG
West
3560 A
ATC
Rio Rancho Campus
JMMC CAMPUS
Workforce Training Center
WDC
Dist01-VSS
MJG 192
3750
Stack
ATC 129
3750 Stack
WTC 200
3750 Stack
RRC 129
3750 Stack
I-6509
MJG
292G
3750
MJG 2nd
Fl
Faculty
3560
WS Dist
Switch 1
MJG
ATC Catalyst
6506
WSII
3750
Stack
RRC 217
3750 Stack
ATC 129
3750 Stack
WS Dist
Switch 2
ATC 129
3750 Stack
RRC Catalyst
6506
Switch
1
Switch
2
Switch
3
WTC 100i
3750 Stack
RRC 2229
3750 Stack
TW-3750
3750
Stack
H Bldg
WTC 6509
WTC 133
WTC 128
3500
J-4006
WSC EF
WSII 2nd
Fl
3750
Stack
WS 2
JMMC
Catalyst 6509
G Bldg
WSII3750
H-3750
K-4006
Stack 3750G
ASA 5520
Internet
Firewalls
WSI 2nd
3750
Stack
GWSW02WSC
ASR1001
Router
GW01WSC
WSC 6509
EF
WSI 3rd
3750
Stack
100 Mbps
WSI
3750
WS 1
Century Link
Internet
SOUTH VALLEY CAMPUS
100 Mbps
South Valley Network Room
100 Mbps
SV22
3750
100 Mbps
100 Mbps
SV37
3750
SV44
3500
SV57
3750
200 Mbps
SV40
3750
SVC 6509
SV 112
SV49
3750
MAIN CAMPUS
SRC MDC
SV70
3750
DMZ WLC
VSL
2x10GE
CX4
Wire01
6506
Wire02
6506
Dist01-VSS
100 Mbps
Catalyst
6509
10G LR
SS Bldg
6509
10G LR
SRC EF
MS 3750
Stack
100 Mbps
ASR1001
Router
GW02Main
TW
INTERNET
3750G
GWSW02
Main
10G LR
ASA
5520
Internet
Firewall
s
10G LR
KC 3750
Stack
Core01-VSS
Switch 2
VSL
2x10GE
LR
A106 EF
200 Mbps
SBDC 2nd ST.
Century MOE
10 Mbps
JS 3750
Stack
3750
Stack 3750G
ASR1001
Router
GW01Main
SBDC
3750
ASA 5520
Internet
Firewalls
GWSW01Main
N 3750
Stack
Router
Damien
SBDC Yale
ASA 5540
Internet
Firewalls
Core01-VSS
Switch 1
T1
PS 3750
Stack
A106 3750
Catalyst
3750
Cisco Router
2811
SB 3750
Stack
E113 3560
LSA
3750
PPD
3560
West
3750
S Bldg
3750 Stack
L Bldg
3560
TC 3750
Stack
JS_TR1-RK2_3750X
Time Warner
KC18_3750
Remote
Campuses
SB_TR1-2_3750
66.194.1.102 TW
S_204D1_3750X
Default Gateway is 66.194.1.101
BGP router id 10.32.1.1
Internet Rtr
gw01main
198.133.178.129
Jordan_6509
BVI1 198.133.178.136
PPD_South_3560
JMMC_6509
Internet Sw 198.133.178.132
SVC_6509
SV_SBDC_3750G
N_4006
198.133.178.134(135)/25
MS394_3750G
VPN-ASA
CHUCK
L_2Fl_Clos_3560_A
W
DMZ L
WLC
C
TC_3750
Core-VSS
West_15B_3560
A106_3750
Qwest QMoE
WS-C3750G-24PS
A106a_3750_Phone
CORE-VSS
.2
LSA_BASEMENT_3750
.1 Management IP:
VLAN 960 – Legacy Prod FW Uplink
GLOBAL VLAN 968 – DMZ FW Uplink
VLAN 970 – SRC FWSM Outside Uplink
SRC_EF_3750
A106B_3750
legacy_prod
968
970
dev
970
960
admin
970
Damien_3925
970
971
SBDC_YALE_2811
970
970
E113_3560
shared
Failover
FW_heartbeat - Vlan 961
FW_state - Vlan 962
WIRE01MAIN
dev VRF
dmz VRF
VLAN 2240 - MGMT
n5020-1-mdc-d-0
VLAN 180 - ISN
VLAN 2240 – MDC-NetMgmt
VLAN 2244 – MDC-ServerMgmt
VLAN 2248 – MDC-VMWareMgmt
VLAN 2252 – MDC-PowerMgmt
VLAN 2254 – MDC-Utility
VLAN 2002 – Dev FE
VLAN 2003 – Dev BE
VLAN 2004 – Dev SS
n5020-1-mdc-d-1
c3750-stk-mdc-c-0
SRC – ROW D
c3750-stk-mdc-f-0
FWSM
FWSM
978
legacy_prod VRF
975
974
mgmt VRF
VLAN 2300 – Meti
c3750-stk-mdc-b-0
system
system
dmz
963
NAMs
Switch 2
Slot 2
Proc 1
973
meti VRF
SVR MGMT SWITCHES
NAMs
Switch 1
Slot 2
Proc 1
prod
972
IDSMs
Switch 2
Slot 1
Proc 1
977
979
IDSMs
Switch 1
Slot 1
Proc 1
qual
mgmt
meti
WIRE01MAIN
VLAN 181 - CSN
qual VRF
prod VRF
VLAN 182 - ASN
VLAN 183 - FSN
VLAN 2006 – Qual FE
n5010-1-mdc-b-0
n5010-2-mdc-b-0
SRC – ROW B
n5010-1-mdc-c-0
n5010-2-mdc-c-0
SRC – ROW C
n5010-1-mdc-f-0
n5010-2-mdc-f-0
SRC – ROW F
shared VRF
VLAN 2010 – Qual BE
ACEs
Switch 1
Slot 3
Proc 0
ACEs
Switch 2
Slot 3
Proc 0
VLAN 700 - APC
VLAN 900 – ADN_A
VLAN 901 – CDN_A
VLAN 903 – UDN_E
VLAN 910 – ADN_E
VLAN 911 – CDN_E
VLAN 920 - SDN
VLAN 2022 - FE
VLAN 2014 - FE
VLAN 2018 - BE
SRC – Row D – DIST-VSS
Exhibit G (page 2 of 5) CNM: WAN/Core/Internet Topology
Date:
Mar 13 2012
Version
: P-340
Prepared by:
rm
Qwest
Remote
Campuses
67.148.226.182/30
Default Gateway is 67.148.226.181
BGP router id 10.32.1.2
gw01wsc
Internet Rtr
198.133.179.249/29
WTC_6509
ATC_6506
RRC_TR1_6506
gwsw01wsc
Internet Sw
198.133.179.250/29
198.133.179.251(252)/29
ASA01WSC
WSC_6509
WSC_6509_Core
.2
.1
Management IP:
VLAN 968 – DMZ FW Uplink
GLOBAL
VLAN 970 – FW Outside Uplink
mgmt
admin
VLAN 3244 – SVR MGMT
970
970
qual
970
970
970
970
968
shared
Failover
FW_heartbeat - Vlan 961
FW_state - Vlan 962
system
system
dmz
dev
prod
977
973
978
FWSM
FWSM
qual VRF
972
974
975
dmz VRF
NAMs
Switch 1
Slot 2
Proc 1
NAMs
Switch 2
Slot 2
Proc 1
ACEs
Switch 1
Slot 3
Proc 0
ACEs
Switch 2
Slot 3
Proc 0
mgmt VRF
SVR MGMT SWITCHES
VLAN 179 – WSDC DMZ
prod VRF
VLAN 3240 - MGMT
dev VRF
VLAN 3244 -MgmtServers
VLAN 3248 -Mgmt VM
VLAN 3252 -PWR-UPS
VLAN 3254 -UTILITY
shared VRF
VLAN 3002 - FE
VLAN 3003 - BE
VLAN 3004 - SS
VLAN 3022 - Shared
IDSMs
Switch 1
Slot 1
Proc 1
n5020-wsdc-NDR-01
n5020-wsdc-NDR-02
c3750-stk-wsdc-NAR2-1
IDSMs
Switch 2
Slot 1
Proc 1
WSDC-ROW A (NAR01)
n5010-wsdc-NAR3-01
n5010-wsdc-NAR2-01
Row D- not onsite yet
Not onsite yet
VLAN 3006 - FE
n5010-wsdc-NAR3-02
VLAN 3010 - BE
n5010-wsdc-NAR2-02
VLAN 3014 - FE
Not onsite yet
VLAN 3018 - BE
WSDC – ROW B (NAR03)
Exhibit G (page 3 of 5) CNM: WAN/Core/Internet Topology
Date:
Mar 13 2012
Version
: P-340
Prepared by:
rm
c3750-stk-wsdc-NAR3-1
WSDC – Row A – DIST-VSS
WSDC – ROW C (NAR02)
WSDC – ROW D (NAR01)
Advertise 198.133.178.0/24
and 198.133.180.0/22 via BGP
Internet
TWTC
AS 4323
CenturyLink
AS 209
198.133.178.0/24
gw01main_a
198.133.178.136
AS 4869
rtr
Core_VSS
10.254.213.245
Route Reflector
198.133.179.0/24
rtr
gw02main_src
198.133.178.193
rtr
rtr
gw01wsc
198.133.179.249
WSC_VSS
10.254.213.228
Route Reflector
rtr
DMZ:
198.133.180.0/22
DMZ:
198.133.180.0/24
rtr
WTC_6509
10.254.213.225
rtr
SVC_6509
10.254.213.229
BGP Design Detail
CNM - Internet Redundancy Design 2012
rtr
rtr
JMMC_6509
10.254.213.232
SV_SBDC_3750G
10.254.213.241
rtr
rtr
RRC_TR1_6506
10.254.213.244
ATC_6506
10.254.213.247
Exhibit G (page 4 of 5) CNM: Internet BGP Design Detail
Date:
Mar 13 2012
Version
: P-340
Prepared by:
rm
JMMC Network Topology
Exhibit G (page 5 of 5) CNM: Typical Edge Network Topology
Date:
Mar 13 2012
Version
: P-340
Prepared by:
rm
Mgt. IP 10.0.1.2
Vlan 100
100
201
204
206
208
210
212
MOE
G Bldg 3750
Mgt. IP 10.0.1.12
WAN_Uplink
Core_Uplink
Uplink_J_Bldg
Uplink_K_Bldg
Uplink_TW_Bldg
Uplink_I-Bldg
Uplink_H-Bldg
IP 10.143.0.4
IP 10.1.2.1
IP 10.1.4.1
IP 10.1.6.1
IP 10.1.8.1
IP 10.1.10.1
IP 10.1.12.1
Fiber Patch Cords
Blue 50 mic MM
Orange 62.5 mic MM
Yellow SM
Port Channel
G Bldg 6509-E
Admin
Instru
Wireless
Security
Vlan 10
Vlan 11
Vlan600
Vlan700
Network 10.2.2.X
Network 10.3.2.X
Network 10.5.2.X
Network 10.7.3.X
On Interface Vlan 212
10.1.12.2
Mgt. IP 10.0.6.2
H Bldg 3750
Stack
On Interface Vlan 208
10.1.8.2
Mgt IP 10.0.4.1
On Interface Vlan 206
10.1.6.2
Mgt. IP 10.0.3.1
TW Bldg
3750G Stack
Admin
Instru
Testing
Wireless
Security
Vlan 40
Vlan 41
Vlan 42
Vlan608
Vlan708
Network 10.2.8.X
Network 10.3.8.X
Network 10.4.8.X
Network 10.5.8.X
Network 10.7.8.X
Admin
Vlan 60 Network 10.2.12.X
Instru
Vlan 61 Network 10.3.12.X
Wireless Vlan612 Network 10.5.12.X
On Interface Vlan 204
10.1.4.2
On Interface Vlan 210
10.1.10.2
Mgt IP 10.0.5.1
Mgt. IP 10.0.2.2
K Bldg 4006
J_Bldg-4006
Admin
Vlan 30 Network 10.2.6.X
Instru
Vlan 31 Network 10.3.6.X
Wireless Vlan606 Network 10.5.6.X
Admin
Vlan 20 Network 10.2.4.X
Instru
Vlan 21 Network 10.3.4.X
Wireless Vlan604 Network 10.5.4.X
I Bldg 6509
Admin
Vlan 50 Network 10.2.10.X
Instru
Vlan 51 Network 10.3.10.X
Wireless Vlan610 Network 10.5.10.X
Exhibit H (Page 1 of 2):
2013 CNM Phone System Overview
CNM Main Site
PSTN
G430
V1
SYSTEM
IPSI
G430 Gateway
V2
W AN
10/2
LAN
1 0/4
USB
MDM
AUD IO
ALM
CPU
PW R
R ST
A SB
1
V3
COMPACT FLASH
2
CCA 10/1
SERVICES
CAR D
IN U SE
LAN 10/3
ASBDC
CLANs
G430
V1
SYSTEM
MedPro
IPSI
Ma
in
CCA 10/1
SERVICES
CAR D
IN U SE
LAN 10/3
S8800 ESS Server
S8800 MAS server
COMPACT
S8800 SES server
COMPACT
CMS Server
COMPACT
CNM Smith Brasher
V3
COMPACT FLASH
AUD IO
2
S8800 CM Server B
COMPACT
MedPro
LAN
1 0/4
A SB
SBDC
S8800 CM Server A
COMPACT
Ca
mp
us
R ST
1
COMPACT
G430 Gateway
V2
W AN
10/2
USB
MDM
ALM
CPU
PW R
IPSI
CNM Westside
Campus
CCE Server
COMPACT
G650s
MedPro
IPSI
PSTN
h Bra
sher
MedPro
Wan
CNM Ken Chappy Hall
ll
US
B
CONSSERVI
OLE CES
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI V2 V6
OLE CES
ET
R
CC
A
ETH
WAN
ETH
LAN
ET
R
CC
A
ETH
WAN
ETH
LAN
RS AS
T B
V1 V5
IPSI
SYST
EM
M
AL
D
CP
M
PW
U
R
US
B
CONS SERVI
OLE CES
ET
R
CC
A
ETH
WAN
ETH
LAN
G45
0
RS AS
T B
V1 V5
SYSTE
M
M
D
AL
CP
M
PW
U
R
MedPro
SYSTE
M
MD
M
ALM
CPU
PW
R
USB
CONSOSERVIC
ES
LE
ETR
SYSTE
M
USB
MD
M
ALM
CPU
PW
R
SYSTE
M
CNM LAN
Control
Network A/B
ETH
LAN
RSTASB
MD
M
ALM
CPU
PW
R
CONSOSERVIC
LE V1 ESV5
V2
Backup Trunking
ETH
WAN
CCA
G45
0
USBV3
V4
ETR
ETH
WAN
CCA
G45
0
ETH
LAN
RSTASB
V6
V1 V5
CONSOSERVIC
V7
ES
LE
V2 V6
ETR
CCA
ETH
WAN
G45
0
ETH
LAN
RSTASB
V8
V3
V7
V1
V5
V4
V8
V2
V6
V3
V7
V4
V8
US
B
CONSOSERVIC
LE
ES
ET
R
CC
A
ETH
WAN
G45
0
ETH
LAN
RS AS
T B
V1
V5
V2
V6
V3
V7
V4
V8
SVC
PROJECT:
ET
R
CC
A
ETH
WAN
ETH
LAN
RS AS
T B
V1 V5
WTC
V3 V7
V1 V5
V4 V8
Rio Rancho
RS AS
T B
G4
50
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI
OLE CES
M
AL
D
CP
M
PW
U
R
US
B
CONSSERVI
V2 V6
OLE CES
ET
R
CC
A
ETH
WAN
ETH
LAN
ET
R
CC
A
ETH
WAN
ETH
LAN
RS AS
T B
V1 V5
V3 V7
RS AS
T B
G4
50
G4
50
V1 V5
V4 V8
V2 V6
V3 V7
V2 V6
V4 V8
V3 V7
V4 V8
V2 V6
V3 V7
V4 V8
SRC
ATC
JMMC
PSTN
G450 Gateways
CONFIDENTIAL NETWORK DESIGN PREPARED FOR:
<Location Names and/or Addresses>
2
CONSSERVI
OLE CES
G4
50
V4 V8
LOCATION:
REVISION
US
B
V3 V7
V2 V6
Main Trunking
M
AL
D
CP
M
PW
U
R
G4
50
SYST
EM
M
AL
D
CP
M
PW
U
R
SYST
EM
Ha
SYST
EM
ap
py
SYST
EM
Ch
SYST
EM
Ke
n
Smit
REVISED
March 19, 2012
PAGE
LOCAL AVAYA ACCOUNT TEAM:
DRAWN BY:
Chavez/Alvarez
<Name>
P-340 Exhibit H, page 2 of 2
Basic Business Phone Line Locations
MAIN
525 Buena Vista SE
Misc. Numbers
505-243-2088
WSC
10549 Universe NW
505‐243‐2764
505‐247‐2320
505-247-0541
7 - Local Survivability Lines
505-899-4920
505-899-4921
505-899-4922
505-899-4923
505-899-4932
JMMC
4700 Morris NE
6 - Local Survivability Lines
505-275-6734
505-922-1071
505-?
505-275-9740
505-275-4838
505-275-6748
505-275-6745
505-275-6749
ATC
4800 Alameda NW
JMMC Misc. Numbers
505-299-8423
8 - Local Survivability Lines
505-856-2142
505-856-2585
505-856-2721
505-856-2753
505-856-3542
505-856-6080
505-856-6135
WTC
8 - Local Survivability Lines
5600 Eagle Rock Ave NE
505-796-9141
505-821-4461
505-821-4581
505-821-5411
505-856-6145
Misc. Numbers
505-856-6232
505-856-8373
505-821-5516
505-856-3511
505-856-5304
505-856-6090
RRC
2601 Campus Drive
4 - Local Survivability Lines
505-891-7271
505-891-7286
505-891-7680
SVC
5816 Isleta Blvd. SW
8 - Local Survivability Lines
505-891-7812
505-873-8347
505-873-8375
505-873-8387
505-873-8401
505-873-7560
505-873-7559
505-873-7563
505-873-0121
A‐SBDC
2501 Yale SE
505-242-2711
P-340 Exhibit I: 2013 CNM Future Information Technology
Environment
Future Environment:
CNM is continuously engaged in the implementation of new technology that
provides the Institute with growth and accessible services while ensuring
adequate security. The project needs to take into consideration the following
major projects that are in preliminary stages of planning or implementation:








Active Directory Redesign (In Progress) – CNM has outgrown its current
Active Directory structure and is engaged in a project to re-engineer and
implement a revised structure that will meet current future requirements.
CNM Main Campus Communications Loop (Kick off 4/2013) – Design and
installation of a multi-zone underground communications utility duct bank
that will replace existing Out Side Plant (OSP) fiber and copper and
establish redundant communications pathways from Main Campus
primary and secondary distribution facilities to campus buildings.
Access Control (In Progress) – Design, procure and implement Access
Control.
Emergency Notification System (In Progress) – Identify requirements,
design, procure and implement an Emergency Notification system.
Wireless Upgrade (Scheduled for FY2014) – Upgrade and replacement of
CNM’s aging wireless network and increase capacity and manageability to
meet the current instructional requirements and the needs of an
increasingly mobile student population.
Major Building Renovations, New Construction & Inside Plant
Communications Cable Upgrades (Ongoing) – CNM is continuously
involved in new construction and the renovation of existing facilities.
These projects offer opportunities to expand services and update aging
technology.
Communication Services Renewal (Pending RFP) – The majority of
CNM’s communication services (Internet, WAN, PRI, etc.) are
approaching their final contract year and an new price agreements and
contracts must be established through an RFP process. This may result in
changes in current service providers and possible introduction of new
technologies. It is anticipated that aggressive pricing will allow CNM to
increase bandwidth and deploy additional redundant communications
routes.
Desktop and Application Virtualization (In Planning Phase) – A pilot project
is under way to implement server based hosting of desktop applications
allowing increased utilization of limited application licenses and paving the
way for future delivery to mobile devices.
Page 1 of 2
Last modified on: 03/13/2013 rm




Data Center Monitoring (Proposed, Pending Approval ) – Implement tools
and procedures to monitor mission critical systems and services related to
effective data center operations to ensure reliable delivery to customers.
Mobile Communications Plan (Proposed, Pending Approval ) – Expansion
and reconfiguration of CNM’s existing radio and mobile communications
infrastructure to improve the effectiveness and availability of the system.
Email Archival Strategy (Proposed, Pending Approval ) – Regulatory
compliance for archival of CNM business email.
CNM Southwest Mesa Campus (Property Acquired, Development
Pending Approval) – What is likely to become CNM’s 8th campus location.
The undeveloped property is located approximately ¾ miles west of
Atrisco Heritage High School on Dennis Chavez Road.
Page 2 of 2
Last modified on: 03/13/2013 rm
EXHIBIT J
P-340 CHANGE MANAGEMENT
ITS
ChangeManagementProcess
Lead:ITSAssociateDirector
Stakeholders: ITS Technical Leads & ITS Management Team Last Update: 09‐24‐09 The ITS Change Management Process describes the philosophy and procedures to introduce change into the IT environment. It is designed to minimize the impact of change to our user community and facilitate communications. Page 1 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
TableofContents
Table of Contents ................................................................................................................................................................... 2 Introduction: ......................................................................................................................................................................... 3 Final Flow CM......................................................................................................................................................................... 4 ITOM and CMM Process Flow ................................................................................................................................................ 5 Procedure: Change Implementation .................................................................................................................................... 6 Change Management Categories Chart (Assigning Risk to a Change) ................................................................................... 8 Backout .................................................................................................................................................................................. 8 Change Management Categories Chart (Assigning Risk to a Change) ................................................................................. 9 Change Management Categories Chart (Assigning Risk to a Change) ............................................................................... 10 Procedure: Assigning Risk to a Change Procedure ............................................................................................................. 12 Scheduling a Change ............................................................................................................................................................ 14 ChangeManagementImplementationRequirementsChart .......................................................................................... 15 Change Management Implementation Requirements Chart .............................................................................................. 16 Change Man. Entry .............................................................................................................................................................. 18 Monthly Calendar ................................................................................................................................................................ 19 Presentation to Change Advisory Board .............................................................................................................................. 20 Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 2 of 20 Page 2 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
Introduction:
The mission of our Change Management Process is to manage the introduction of change into the
IT environment. The intent is to eliminate or reduce disruptions to business services resulting from
the change. This considered approach is essential to maintain a proper balance between the need
for change against the impact of the change. It is particularly important that the Change
Management Process maintain a high level of visibility and open channels of communication in
order to promote smooth transitions when changes eventually take place.
The guiding principles of our Change Management System are:
1. Assessment of potential risk (High, Medium or Low).
2. Minimize the impact of change to our users
3. Meet or exceed service level commitments
4. Minimize impact to other systems & each other
5. Improve the way we do business
6. Efficiency, Productivity
7. Foster teamwork
8. Communicate, Communicate, Communicate…
Each week proposed changes are presented to the Change Advisory Board (ITOM). Among the
items discussed are:
• Technical issues
• Security concerns
• Communications to users
• Timing
• Change conflicts…
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 3 of 20 Page 3 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ChangeManagementProcessFlow
Change Management Flow
Last Update: 09-02-09
Change is needed
Assess Risk/Assign Category
(Use Assigning Risk to a Change)
Change
category?
Emergency
One person takes
lead and pulls in
anyone else needed
Team assesses
situation
Once assessed,
someone from team
communicates
nature of
emergency to SC
and Management
High Risk
Medium Risk
Enter change into
Change Calendar
ASAP, but at least
prior to 2 ITOM
meetings. (Use
Invite Attendee
Option)
Communication to users
required?
Low Risk
Communicate with
Peer and Those
Being Affected By
Change
No
Yes
Enter change into
Change Calendar
prior to 2 ITOM
meetings (Use
invite attendee
option)
ITOM
Process
ITOM
Process
CMM
Process
Enter Change into
Change Calendar
before Mon. Noon
prior to 1 CMM
(Invite Attendee
option not needed)
CMM
Process
Carry Out
Change At
Appropriate Time
Perform Post
Mortem and
Documentation as
appropriate
Team obtains
management
involvement if
necessary
Support Center
enters change into
Change Calendar
Carry out change
ASAP or during
scheduled off hours
if appropriate
Tech. Emails detail
info. To SC for
comm. to users &
Change Calendar
Work with Support
Center For
communications to
users
CMM
Process
Work with Support
Center For
communications to
users
Carry out change
within window
Perform post
mortem and
document as
appropriate
Carry out change
within window
Perform post
mortem and
document as
appropriate
Perform post
mortem
EXIT
Legend: CMM -- Change Management Meeting
ITOM –IT Operations Meeting
SC -- Support Center
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 4 of 20 Page 4 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ITOperationsMeetingandChangeManagementMeetingProcessFlow
No
ITOM PROCESS
CMM PROCESS
Review Task List at
ITOM meeting
Review proposed
change at CMM
No
Conflict
identified?
Yes
Yes
Resolve outside of
ITOM with
appropriate parties
Conflict
resolved?
Conflict
identified?
Resolve outside of
CMM with
appropriate parties
No
Reschedule and
review as
appropriate
Conflict
resolved?
Yes
Yes
Continue to
next step
Continue to
next step
Reschedule and
review as
appropriate
No
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 5 of 20 Page 5 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
Procedure:ChangeImplementation
A change is needed:
1. The risk is assessed using the Procedure: Assigning Risk to a Change.
2. Determine the Change Category.
3. Proceed as follows:
EMERGENCY
1. One Person takes the lead and pulls in anyone else needed for the emergency.
2. The team will assess the situation.
3. Once assessed, someone from the team communicates the nature of the emergency to the Support
Center and Management.
4. The team obtains management involvement if it is necessary.
5. The Emergency change is carried out as soon as possible or during scheduled OFF hours if possible.
6. The team makes a follow-up communication to the Support Center.
7. The Support Center enters the Emergency change into the Change Calendar.
8. A post mortem is performed by the team.
9. Exit
HIGH Risk
1. The high risk change is entered into the change calendar as soon as possible, but at least prior to 2
ITOM meetings.
2. Begin ITOM Process
3. Review presentation with Change Advisory Board at ITOM.
4. Has a conflict been identified at the ITOM meeting?
5. If YES, a conflict has been identified at the ITOM meeting, resolve outside of ITOM with appropriate
parties.
6. If the conflict IS resolved with the appropriate parties, move on to CMM process.
7. If the conflict IS NOT resolved with the appropriate parties, the change must be rescheduled and
reviewed again at the ITOM meeting.
8. If a conflict has NOT been identified at the ITOM meeting, move on to CMM process.
9. Begin CMM Process.
10. Has a conflict been identified at the CMM meeting?
11. If yes, conflict has been identified at the CMM meeting, resolve outside of CMM with appropriate
parties.
12. If the conflict IS resolved with the appropriate parties, go to step 15.
13. If the conflict IS NOT resolved, the change must be rescheduled and reviewed again at the CMM
meeting.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 6 of 20 Page 6 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
14.
15.
16.
17.
18.
If a conflict HAS NOT been identified at the CMM meeting, move on to next step.
Relay information to Support Center for communication to users.
Carry out change within Change Window (Saturday 6 pm to Sunday 12 noon).
Perform Post Mortem and Documentation as appropriate.
Exit
MEDIUM Risk
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
First determine if communication is required to users in advance.
If communication is required, enter change into Change Calendar as soon as possible, but at
least prior to 2 ITOM meetings then begin ITOM PROCESS.
If communication is NOT required, enter change into Change Calendar prior to 1 Change
Management Meeting then begin CMM PROCESS.
Begin ITOM Process
Review “Presentation with Change Advisory Board at ITOM.
Has a conflict been identified at the ITOM meeting?
If YES, a conflict has been identified at the ITOM meeting, resolve outside of ITOM with
appropriate parties.
If the conflict IS resolved with the appropriate parties, move on to CMM process.
If the conflict IS NOT resolved with the appropriate parties, the change must be rescheduled
and reviewed again at the ITOM meeting.
If a conflict has NOT been identified at the ITOM meeting, move on to CMM process.
Begin CMM Process.
Has a conflict been identified at the CMM meeting?
If yes, a conflict has been identified at the CMM meeting, resolve outside of CMM with
appropriate parties.
If the conflict IS resolved with the appropriate parties, go to step 17.
If the conflict IS NOT resolved, the change must be rescheduled and reviewed again at the
CMM meeting.
If a conflict HAS NOT been identified at the CMM meeting, move on to next step.
Relay information to Support Center for communication to users.
Carry out change within Change Window (Saturday 6 pm to Sunday 12 noon).
Perform Post Mortem and Documentation as appropriate.
Exit.
LOW Risk
1.
2.
3.
4.
Communicate to Peer and with those being affected by the low level change.
Carry out change at the appropriate time.
Perform Post Mortem and Documentation as appropriate.
Exit.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 7 of 20 Page 7 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ChangeManagementCategoriesChart(AssigningRisktoaChange)
(Last Update: 09‐02‐09) (Page 1 of 2) E – EMERGENCY
1 – HIGH
Risk
2 – MEDIUM
Risk
3 – LOW
Risk
(with or without
comm.)
Impact
-Major
-Major
-Significant
-None
Visibility
(# users affected)
-Many users or
-Safety issue or
-Security issue
-Potentially
visible to many
users
-Potentially
visible to a few
users
-Potentially
visible to few or
no users
-Difficult or
impossible to
back out
-Involved backout
Backout
-Backout is not an
option
-Quick and easy
backout
Planning
-Unanticipated
-Not a project
Severity
-Production down or
-Critical resources at risk
-Planned
-Major Project
-Lengthy Install
-Effects a
mission critical service
(i.e., Payroll…)
-General system
administration
-Not a project
-Not mission
critical
Impact
-Major
-Major
-Planned
-Not necessarily
a project
-Not a mission
Critical service,
backout
is involved -A mission
critical service,
backout
is trivial
-Significant
-Router down
Examples
-Network Upgrade
-Change IP’s on
RAS
-Activating or
deactivating a
port
-Adding a Web Page
or changing it’s
content
(ability to back
out)
-Service Offline
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team -IPX to IP
Cutover
-Replace a
perimeter server
i.e., server in
1 classroom (not
serving a core
function
-None
Last Updated: 09‐24‐09 Page 8 of 20 Page 8 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
Change Management Categories Chart (Assigning Risk to a Change)
E – EMERGENCY
1 – HIGH
Risk
Examples, continued
-Banner Upgrade
-Service Pack
-IIS server hacked
-Deactivating a server
-Email Server infected
with
a virus
-Windows Service Pack
for an OS; Service
Release for an
application
-Upgrading to a new
version of an
application
or OS
-Relocating or moving
a riser cable in building
-Replacing a broken
machine in part or in
whole
-Carrier on phone switch
burned out or bad
-Cut voice tie line
3 – LOW
Risk
-Upgrade of a
Server to a new
level
-Move a service
onto a new
server
-Moving a printer
-Writing a Banner
script/report
-Moving data from one
server to another
-Downing a server, for
PM
-Running new CAT5/
Fiber tie lines to
switches
& hubs
-Relocating or moving a
Tie Line
-Hardware Tie links to
other campus go down
-Cut or broken fiber
(Page 2 of 2)
2 – MEDIUM
Risk
(with or without
comm.)
-Changing
permissions
-Stopping/Starting a NT
service
-Windows security patch
(when an immediate
threat
is not present)
-Ghosting a computer lab
machine
-Unlocking audix box
-Bad jack on the wall
-Bad patch cord/line
cord/
hand set cord
-Malfunctioning phone
-T1 down
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 9 of 20 Page 9 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
Change Management Categories Chart (Assigning Risk to a Change), continued
(Page 3 of 3)
E – EMERGENCY 1 – HIGH Risk
2 – MEDIUM Risk
3 – LOW Risk
Impact
-Major
-Major
-Significant
-None
Visibility
-Many users or
-Safety issue or
-Security issue
-Potentially
visible to many
users
-Potentially
visible to a few
users
-Potentially
visible to few or
no users
-Backout is not an
option
-Difficult or
impossible to
back out
-Involved backout
-Quick and easy
backout
Planning
-Unanticipated
-Not a project
Severity
-Production down
or
-Critical
resources at risk
-Planned
-Major Project
-Lengthy Install
-Effects a
mission critical
service
(i.e., Payroll…)
-Planned
-Not necessarily
a project
-Not a mission
critical service
-Backout is involved
-A mission critical
service, backout
is trivial
-General system
administration
-Not a project
-Not mission
critical
-Change IP’s on RAS
-Activating or deactivating
a port
-Adding a Web Page
or changing it’s
content
(# users
affected)
Backout
(ability to
back out)
Examples
-Network Upgrade
-Router down
-Service Offline
-IPX to IP
Cutover
-Service Pack
-Banner Upgrade
-IIS server hacked
-Deactivating a server
-Email Server infected
with a virus
-Windows Service Pack
for an OS; Service
Release for an
application
-Upgrading to a new
version of an
application or OS
-Replacing a broken
machine in part or in
whole
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team -Replace a perimeter server
i.e., server in
1 classroom (not
serving a core function
-Upgrade of a
Server to a new level
-Move a service
onto a new server
-Moving a printer
-Moving data from one
server to another
-Downing a server, for
PM
-Writing a Banner
script/report
-Changing
permissions
-Stopping/Starting a NT
service
-Windows security patch
(when an immediate threat
is not present)
-Ghosting a computer lab
Machine
Last Updated: 09‐24‐09 Page 10 of 20 Page 10 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
E – EMERGENCY
-Carrier on phone switch
burned out or bad
-Cut voice tie line
-Cut or broken fiber
1 – HIGH Risk
2 – MEDIUM Risk
Examples, continued
-Relocating or moving
-Running new CAT5/
a riser cable in building
Fiber tie lines to switches
& hubs
-Relocating or moving
a Tie Line
-Hardware Tie links to
other campus go down
-T1 down
3 – LOW Risk
-Unlocking audix box
-Bad jack on the wall
-Bad patch cord/line cord/
hand set cord
-Malfunctioning phone
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 11 of 20 Page 11 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ProceduretoAssignRisktoaChange
(Determining the Change Category)
What constitutes an EMERGENCY change?
1. Impact: Major
2. Visibility:
 Many users will be affected by the change.
 There is a safety issue involved.
 There is a security issue involved.
3. Backout:
 Back out of the change is not an option.
4. Planning:
 The change was unanticipated.
 The change is not a project.
5. Severity:
 Production is down and needs to be brought back up.
 Critical Resources are at risk.
What constitutes a HIGH Risk change?
1. Impact: Major
2. Visibility:
 Potentially many users could be affected.
3. Backout:
 It may Difficult or Impossible to back out.
4. Planning:
 The change is planned.
 The change is a Major Project
 The change could be a Lengthy Install.
5. Severity:
 The change affects a mission critical service.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 12 of 20 Page 12 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
What constitutes a MEDIUM Risk change?
1. Impact: Significant
2. Visibility:
 Potentially a few users could be affected.
3. Backout:
 Could be either involved or trivial (look at Severity).
4. Planning:
 The change is planned
 The change is not necessarily a project.
5. Severity:

Not a mission critical service; however backout is involved.

Is a mission critical service; however, backout is trivial.
What constitutes a LOW Risk change?
1. Impact: None
2. Visibility:
 Potentially a few or no users could be affected.
3. Backout:
 Back out is quick and easy.
4. Planning:
 Usually general system administration.
 Not a project.
5. Severity:

Not mission critical.
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 13 of 20 Page 13 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
SchedulingaChange
Scheduling a Change
Implement Change
H
M/C
M
M T W R F S S M T W R F S S M T W R F S S M T W R F S S
I
T
O
M
I
T
O
M
I
T
O
M
I
T
O
M
C
M
M
C
M
M
C
M
M
C
M
M
ITOM – IT Operations Meeting
Each Thursday
CMM – Change Management Meeting
Each Thursday
H – High Risk
M – Medium Risk
M/C – Medium requiring
communication to users
1
Last Update: 09-02-09
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 14 of 20 Page 14 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ChangeManagementImplementationRequirementsChart
Last Update: 09-03-09)
(Page 1 of 2)
Change Calendar
Tech. Review
Communications
Management
Review
Timing
-N/A*-4
-One person takes
the lead and
pulls in anyone
else needed
-Support Center
before & after
the change
-Management
responsible
to get
information &
communicate to
users
-Technical Lead
delegates
communications
-Management
approval (if not
available,
contact Support
Center)
-ASAP
-Anytime or
scheduled off
hours
-Not necessarily
during the window
-2 weeks or more
-Core Group
-Other appropriate
staff
-Appropriate
vendors
-Advanced notices
to those effected
-Project Manager
is responsible
for communication
inside & outside
group
-Change Meeting
-Formal manager
review required
-Change window
or
-Scheduled
E
E
M
E
R
G
E
N
C
Y
1
H
I
G
H
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 15 of 20 Page 15 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ChangeManagementImplementationRequirementsChart,continuedPage2 of 3
Change Calendar
Tech. Review
Communications
Management
Review
Timing
2
-1 week or more
-At least peer
-Maybe vendor
-Lead Technician
communicates with
all parties
involved
-Change Meeting
-Managers are
notified
-No formal review
is required
-Change window
-N/A
-Maybe Peer if
appropriate
-Person making
change to whoever
necessary if
applicable
-N/A
-Appropriate time
M
E
D
I
U
M 3
L
O
W Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 16 of 20 Page 16 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
Change Management Implementation Requirements Chart, continued
Test Plan
Documentation
Post Review
(Page 3 of 3) E
-N/A
-Historical data,
tracked for
vendor
accountability
-Documentation
kept in area by
the Team
-Post mortem
-Appropriate
process
improvements
-Communicate with
management and
peers
-Monitor results
of change
-Document test
procedure and
present to all
-Dry run offline
if possible
-Post docs on test
results
-Repeat if
necessary
-Project Manager
develops &
collects all
documentation at
central location
-Project Manager
will determine
documentation
requirements:
layout, content…
-Tie up loose
ends/post mortem
-Appropriate
process
improvements
-Communicate with
management and
peers
-Formally monitor
change results
-Devise a test
procedure &
share with Peers
-Implement test
& analyze results
-Determined by &
kept in area of
the Team
-Audience is peers
-Appropriate
process
improvements
-Technician
monitors results
of change
-N/A
-N/A
-Monitor or test
change as
appropriate
E
M
E
R
G
E
N
C
Y 1
H
I
G
H
2
M
E
D
I
U
M 3
L
O
W Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 17 of 20 Page 17 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ChangeCalendarEntry
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 18 of 20 Page 18 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
ChangeCalendar‐MonthlyView
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 19 of 20 Page 19 of 20
EXHIBIT J
P-340 CHANGE MANAGEMENT
PresentationtoChangeAdvisoryBoard
Change Title: XYZ
Revision: 2009-09/11
Author:
Problem/Description:
text
Impact:
Change Category:
INFO|Low|Medium without communication|
Medium with Communication|High
Disaster Recovery:
System/Environmental:
Users:
Security:
PCI Implications?:
Other:
This change will have Y impact on Disaster Recovery or n/a.
This change will have X impact on Banner or n/a.
This affects the users by Y or n/a.
This change has Z potential security issues (Steps taken to mitigate risks…) or n/a.
Goal:
text
Schedule:
text
Implementation Plan:
text
Test Plan:
text
Backout Plan:
text
Lead: ITS Associate Director Stakeholders: ITS Technical Leads & Mgmt. Team Last Updated: 09‐24‐09 Page 20 of 20 Page 20 of 20