Purchasing Department
525 Buena Vista SE
Building “A”, Room #A109
Albuquerque, NM 87106
505-224-4546
Amendment/Addendum # 1
DATE:
TO:
FROM:
SUBJECT:
April 10, 2014
All Offerors of Record
Gregory Van Wart, Senior Buyer
Amendment/Addendum #1 to P-349 “Employee Assistance Program”
This addendum becomes part of the Contract Documents.
Offerors are required to acknowledge receipt of this amendment/addendum in the
space provided on page 16; Section E. SIGNATURE OF FIRM'S AUTHORIZED
REPRESENTATIVE FOR RFP #P-349.
Questions / Clarifications as follows:
QUESTION 1:
Name of the current vendor and start date of their current contract.
ANSWER:
Outcomes Inc. has been providing the EAP services for CNM since April 15,
2008.
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QUESTION 2:
Confirmation that the program design and its elements in the Request for
Proposal are the same as what is now contracted.
ANSWER:
The requested program design closely follows the current contracted services.
However, there are some deviations which we have noted here. The current
contract includes 4 hours per month, each month per contract year, formal
conflict resolution/formal mediation services as requested by CNM human
resources department which has not been specifically requested in this RFP. The
current contract does not include the following from the 14 items listed in the
scope of services – #12, #13
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QUESTION 3:
History of the fees paid to the current vendor.
ANSWER:
CNM is not releasing fee payment history at this time.
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QUESTION 4:
Copies of the current vendor’s complete utilization reports for the most recent
two years of service.
ANSWER:
Additional utilization data is not available to be released with this RFP.
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QUESTION 5:
Who is the current EAP vendor for CNM?
ANSWER:
Outcomes Inc.
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QUESTION 6:
How long has the current EAP vendor been providing services to CNM?
ANSWER:
Outcomes Inc. has been providing the EAP services for CNM since April 15,
2008.
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QUESTION 7:
Why is CNM going out to bid at this time?
ANSWER:
CNM’s current EAP contract will expire on June 30, 2014.
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QUESTION 8:
What is the current per employee per month rate or annual contract value?
ANSWER:
The current PEPM fee is $1.49 per employee per month.
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QUESTION 9:
Does the current program include work-life services e.g. toll-free access to
attorneys for legal support, toll-free access to financial professionals, etc.?
ANSWER:
Yes.
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QUESTION 10:
If work-life services are available to employees, are these service provided
through a toll-free number or online only?
ANSWER:
Toll-free number.
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QUESTION 11:
If these services are not included, is CNM interested in receiving a separate quote
for work-life services?
ANSWER:
Proposers may include information in their proposal of additional services
offered and the cost for these services as an appendix or supplemental
information so long as the proposal does not exceed the maximum pages
specified in the RFP.
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QUESTION 12:
Can CNM provide a current utilization report?
ANSWER:
CNM is providing additional utilization data as an amendment to the RFP. The
data will be posted to the CNM purchasing website under Request For Proposal
P-349.
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QUESTION 13:
Is CNM satisfied with the utilization of the current program?
ANSWER:
CNM is always looking for ways to improve.
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QUESTION 14:
Can CNM provide an employee census (zip codes only) in order to produce a
Geographic Access report?
ANSWER:
The majority of CNM employees are located in the greater Albuquerque / Rio
Rancho area. If proposers wish to provide a network access report, it should be
based on that metropolitan area.
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QUESTION 15:
How many hours of on-site Critical Incident Stress Management sessions, if any,
were conducted over each of the last three contract years?
ANSWER:
CNM is providing additional utilization data as an amendment to the RFP –
including Critical Incident Stress Management (CISD) session statistics. The data
will be posted to the CNM purchasing website under Request For Proposal P349.
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QUESTION 16:
How many training hours were used each of the last three years?
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ANSWER:
CNM is providing additional utilization data as an amendment to the RFP –
including training session statistics. The data will be posted to the CNM
purchasing website under Request For Proposal P-349.
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QUESTION 17:
What is the total number of training hours included in CNM’s current contract on
an annual basis?
ANSWER:
CNM’s current EAP contract includes up to 40 hours per contract year for
employee training. The contract also includes up to 40 hours per contract year of
group intervention/critical incident stress debriefing (CISD) available on an oncall basis, 24 hours per day 7 days per week for crisis intervention.
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QUESTION 18:
When will the responses to clarification questions be available – April 10th?
ANSWER:
Yes, answers to questions will be released via RFP amendment as close to the
tentative schedule provided.
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QUESTION 19:
Will responses be emailed or posted on CNM’s website?
ANSWER:
Responses to questions/clarifications will be posted on the CNM purchasing
website as an amendment to the RFP.
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QUESTION 20:
Clarification on – in regards to the (5) additional sessions that members who
experience a Critical Incident receive: 1) please confirm that these additional
sessions are also paid for by CNM and 2) is there any specific utilization data as
to how many of these sessions have been used by members historically?
ANSWER:
These additional sessions are provided at no cost to the employee. The cost for
these sessions should be included in the PEPM fee for the program. CNM is
providing additional utilization data as an amendment to the RFP; however, there
is not data available on the specific utilization of the 5 additional sessions in the
case of a critical incident. The data that is available will be posted to the CNM
purchasing website under Request For Proposal P-349.
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QUESTION 21:
How many face to face counseling sessions were provided in 2013?
ANSWER:
CNM is providing additional utilization data as an amendment to the RFP. The
data will be posted to the CNM purchasing website under Request For Proposal
P-349.
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QUESTION 22:
Who is your current EAP vendor?
ANSWER:
Outcomes, Inc.
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QUESTION 23:
What is your current EAP rate?
ANSWER:
The current PEPM fee is $1.49 per employee per month.
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QUESTION 24:
Will you be resending to the submitted clarification questions in the form of an
addendum?
ANSWER:
Responses to questions/clarifications will be posted on the CNM purchasing
website as an amendment to the RFP.
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QUESTION 25:
Headcount for RFP- In Section 1.1, it mentions CNMCC has 2400 ee and 275+
staff/executive positions. What number should we use for the headcount?
ANSWER:
The headcount for this RFP is 2400 employees.
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QUESTION 26:
Who is your current vendor and long have you been with them?
ANSWER:
Outcomes Inc. has been providing the EAP services for CNM since April 15,
2008.
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QUESTION 27:
Why are you going out to bid???
ANSWER:
CNM’s current EAP contract will expire on June 30, 2014.
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QUESTION 28:
Any service issues with your current EAP vendor?
ANSWER:
No.
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QUESTION 29:
What are you currently paying for your EAP program?
ANSWER:
The current PEPM fee is $1.49 per employee per month.
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QUESTION 30:
Would you like us to replicate the current EAP plan in place? Would you like an
alternate quote with options that better fit the utilization numbers?
ANSWER:
Your proposal should be based on the 14 items specified in the scope of services.
Proposers may include additional services or options offered by their company
and the cost associated with such services as an appendix or supplement to the
proposal so long as the entire proposal does not exceed the page limit specified in
the RFP.
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P-349, “Employee Assistance Program” Amendment/Addendum #1
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QUESTION 31:
How many hours did CNMCC use last year for onsite trainings? Onsite CISD
support?
ANSWER:
The current contract includes up to 40 hours per contract year for employee
training. The contract also includes up to 40 hours per contract year of group
intervention/critical incident stress debriefing (CISD) available on an on-call
basis, 24 hours per day 7 days per week for crisis intervention. CNM is providing
additional utilization data as an amendment to the RFP – including training and
CISD session statistics. The data will be posted to the CNM purchasing website
under Request For Proposal P-349.
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QUESTION 32:
Who is the incumbent carrier?
ANSWER:
Outcomes Inc.
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QUESTION 33:
What is the current PEPM?
ANSWER:
The current PEPM fee is $1.49 per employee per month.
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QUESTION 34:
Why is the college out to bid?
ANSWER:
CNM’s current EAP contract will expire on June 30, 2014.
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QUESTION 35:
In regards to the stated utilization of 3.3%, could you please provide more clarity
around the specifics of this? For example, is this newly opened EAP cases only
or does it include other items such as web hits, etc.?
ANSWER:
The RFP provides high level utilization data for Utilization Rate – Active Cases
(active cases/employees) and Utilization Rate – Covered Lives (persons
services/covered lives). CNM is providing additional utilization data as an
amendment to the RFP. The data will be posted to the CNM purchasing website
under Request For Proposal P-349.
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QUESTION 36:
Are there any SAP/DOT eligible employees?
ANSWER:
No.
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QUESTION 37:
If so how many SAP/DOT referrals have been made in the past year?
ANSWER:
Not Applicable.
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QUESTION 38:
How many Critical Incident Response hours have been used in the past 12-36
months?
ANSWER:
Based on the utilization reports available since 4/1/2012, there have been 12.5
CISD session hours provided. CNM is providing additional utilization data as an
amendment to the RFP – including CISD session hour data. The data will be
posted to the CNM purchasing website under Request For Proposal P-349.
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P-349, “Employee Assistance Program” Amendment/Addendum #1
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QUESTION 39:
In regards to on site seminars (i.e. attendance at the health fair), would CNM like
the cost for that built into the PEPM or would it be on a fee for service basis?
ANSWER:
This would be a built in cost to the PEPM.
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QUESTION 40:
Please confirm the desired effective date?
ANSWER:
Effective date to be July 1, 2014.
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QUESTION 41:
For the (5) additional sessions for those who have been affected by a CIR, would
CNM be paying for these on a fee for service basis? If not, what is the
arrangement to be?
ANSWER:
No, CNM will not pay for these sessions on a fee for service basis. These
additional sessions are provided at no cost to the employee. The cost for these
sessions should be included in the PEPM fee for the program.
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QUESTION 42:
How many of these additional (5) sessions have been used over the past 12-36
months?
ANSWER:
CNM does not have this level of utilization data available at this time. However,
some data related to CISD sessions is available and being provided as an
amendment to this RFP. The data will be posted to the CNM purchasing website
under Request For Proposal P-349.
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QUESTION 43:
Please confirm that the number of covered lives is 2,400.
ANSWER:
The headcount for this RFP is 2400 employees.
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QUESTION 44:
Who is the current EAP provider? How long have they been providing an EAP to
the College?
ANSWER:
Outcomes Inc. has been providing the EAP services for CNM since April 15,
2008.
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QUESTION 45:
What is the current rate being charged?
ANSWER:
The current PEPM fee is $1.49 per employee per month.
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QUESTION 46:
What does the current provider charge for each additional session beyond the
original 6?
ANSWER:
The current EAP plan provides 6 sessions per issue at no cost to the employee or
family member. Should additional sessions be needed, the cost for those services
is the member’s responsibility and may be covered under the member’s health
insurance. CNM has not contracted or negotiated the rates for additional sessions
outside those covered by the EAP plan.
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QUESTION 47:
On page 3 of 21, paragraph 1.a., it states "CNM desires that your response be in a
point by point format for the Services Types being offered." Could you please
clarify this? Does it mean that we should respond to each numbered item in the
sections 2.3.1 through 2.3.6? Or does it mean something else?
P-349, “Employee Assistance Program” Amendment/Addendum #1
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ANSWER:
Yes, proposals should include complete and organized responses to the items
listed in sections 2.3.1 through 2.3.6 (i.e. the questions provided under
“Evaluation Criteria”)
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QUESTION 48:
On page 12 of 21, item #5 refers to providing "six (6) sessions". Are there any
time limits or other types of limits regarding these six sessions? For example,
"six sessions per year", or "six sessions per issue"?
ANSWER:
The six sessions are provided per issue of the employee or family member.
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QUESTION 49:
Regarding 2.3.4, Section IV. Cost for services: If we would like to submit
alternative cost quotes that vary in their Scope of Service details, can we include
those alternatives, clearly labeled, in our response to this section? Or would
offering an alternative cost quote require an entire separate alternative proposal?
ANSWER:
Proposers may include information in their proposal of additional services
offered and the cost for these services as an appendix or supplemental
information so long as the proposal does not exceed the maximum pages
specified in the RFP.
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