CIS CO S Y S TEMS
Release Notes for SNTC 1.11.1
First Published: Feb. 14, 2014
Last Published: Feb. 28 2014
Release: SNTC 1.11.1
CIS CO S Y S TEMS
Table of Contents
Product Overview....................................................................................................................................3
New and Changed Information .............................................................................................................3
Collector Versions supported with SNTC ...........................................................................................4
Hardware Collector Appliance: ..............................................................................................................4
Software Collector Appliance: ...............................................................................................................4
Resolved Defects ....................................................................................................................................5
Service and Support ............................................................................................................................. 11
Software Configuration Tips on the Cisco T AC Home Page.......................................................... 11
Documentation Updates ...................................................................................................................... 11
Platform-Specific Documents ............................................................................................................. 11
Related Documentation........................................................................................................................ 11
Obtaining Documentation and Submitting a Service Request ...................................................... 11
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Release Notes for SNTC 1.11.1
CIS CO S Y S TEMS
Product Overview
Cisco® Smart Net Total Care Service delivers extensive installed base and contract management, along with
foundational technical services, device diagnostics, and alerts for Cisco products in the network. This proactive
maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses.
Using information from a secure discovery of Cisco products and correlating it with Cisco's intellectual capital and
product expertise, Smart Net Total Care delivers actionable intelligence, relevant recommendations and
information, and proactive support capabilities that reduce operating costs and minimize downtime.
New and Changed Information
With this release we have continued our focus on improving the usability of SNTC with several new features that
provide better contract status notification, improve data access control, enhance customer communications,
provide additional device support, and improve product quality.


Proactive Smart Net Total Care service renew al notification – A series of emails w ill be sent to the
Customer Administrator starting 90 days before NLS1 contract expiration to facilitate timely renew als.
User access control for configuration data – Customer administrators are able to choose w hether
users w ill have access to device configuration details, such as the running configuration, in portal
screens and the Custom Inventory offline report.
Enhanced Customer Communications



“What’s New ” splash screen – A portal dialog box is displayed at login w ith information about new features
and functionality.
Support Community link – A link from the portal main page provides easy access to the new Smart Net
Total Care Support Community.
Updated support information – More detailed information is listed in the portal on how to create a service
request to clarify the process.
Additional Device Support

Support for 181 new product IDs (PIDs) – including core routers and sw itches, IP phones, and video
and security devices
Improved Product Quality



Support for stand-alone cards – Cards are now represented as “in chassis” and “stand-alone”, eliminating
chassis count inflation due to logical chassis. Stand-alone cards include independent units such as w ireless access points, service modules, and imported spare cards not located in a netw ork chassis.
Improved notification of file import uploads – A new indicator show ing the status of pending file import
uploads is introduced, w ith the capability to cancel a pending upload.
Reported defects are fixed (refer to list below for details).
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Release Notes for SNTC 1.11.1
CIS CO S Y S TEMS
Collector Versions supported with SNTC
This section covers the versions for both the:

Hardware Collector Appliance:

Software Collector Appliance:
Note: The SNTC portal has training material available for both appliance versions, and also has a link to the
Software Collector Appliance download center.
Hardware Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.10:

CSPC 2.2 + DPA 1.3

CSPC 2.0.3

CSPC 2.1 T1 + DPA 1.3

CNC 6.3
Software Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.10:

CSPC 2.2 + DPA 1.3 with the VMware ESXi(5.7) platform
As with prior releases, CSPC continues be compatible for both SNTC and NOS.
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Release Notes for SNTC 1.11.1
CIS CO S Y S TEMS
Resolved Defects
The following defects are fixed, closed , and verified:
Table 1
Customer Facing Fixed Defects
SNTC 1.11.1
Defects
CSCua31208
Corrected
y
Description
Problem:
SNTC reported multiple devices under the not-recognized category. This issue impacted few pids related to Transceiver Modules.
Fix:
Processing rules have been corrected. Now those devices are reported with product
ID information.
CSCuc94775 /
CSCug64409 /
y
CSCug64597 /
CSCul99939
CSCuc96735
Problem:
Some customer uploads were not getting processed properly and failed.
There was Intermittent failure in the inventory processing pod when this error occurred.
Fix:
Customer uploads are now being successfully processed.
y
Problem:
Incorrect copyright years were being displayed on the SNTC Portal.
Fix:
Copyright years are now displayed with the correct timeline.
CSCug69528
y
Problem:
SNTC was not able to recognize devices with product ID UCSB-B200-M3.
Fix:
Support has been added for this PID. SNTC is now able to recognize these product
IDs and report them correctly.
CSCuh00943
y
Problem:
A SNMP OID validation issue caused SNTC to not validate devices related to the following Product IDs [WS-C3750G-48PS-S, WS-C3750-48TS-S]. These devices were
listed under Unknown category in reports.
Fix:
These products are now listed under the correct category.
CSCui87874
y
Problem:
An item type mismatch occurred for multiple customers in the SNTC report.
Fix:
Now when a standalone card has the same collected serial number as both chassis
and card, then it will be reported as a chassis.
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Release Notes for SNTC 1.11.1
CIS CO S Y S TEMS
Table 1
Customer Facing Fixed Defects
SNTC 1.11.1
Defects
Corrected
CSCui95752
y
Description
Problem:
For IP Phones, SNTC displayed the wrong product alert description, which was related to a "Cisco Catalyst 3550 Series switch".
Fix:
Now reports display the correct product alert information for IP Phones.
CSCuj14991
y
Problem:
SNTC marked some devices related to product IDs
[WS-C3750-48PS-S,WS-C3750V2-24PS-S] as not FRUable.
Fix:
The PIDs are now correctly reported.
CSCuj25737
y
Problem:
The Inventory report did not display contracts for cards that are covered under chassis entitlement. Similarly reports on SNTC online Portal, did not indicate a card was
covered under chassis entitlement or not.
Fix:
The offline inventory report and the online report correctly identifies cards that are
covered under chassis entitlement.
CSCul24001
y
Problem:
The Upload Processing Report showed "No. of items from imported file" and for uploads done through file import, the label "Number of managed IPs not collected"
was displayed.
Fix:
The Upload Processing Report has been improved to show the correct labels, which
provides a better understanding of the report and upload details.
CSCul46621
y
Problem:
When File import CSV has a cell value ending with "/" Character, SNTC displayed file
errors to the user and SNTC did not accept the import file.
Fix:
SNTC now accepts imported csv files with input values ending with "/".
CSCul54672
y
Problem:
Some devices in the network incorrectly reported the flash memory size in the Exceptions summary report.
Fix:
The correct flash memory size is now reported.
CSCul80540
y
Problem:
Aggregated offline report showed pending status in the My Reports pod, even after
the request was cancelled.
Fix:
My Reports now correctly displays the Cancelled status.
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Release Notes for SNTC 1.11.1
CIS CO S Y S TEMS
Table 1
Customer Facing Fixed Defects
SNTC 1.11.1
Defects
CSCul83600
Corrected
y
Description
Problem:
For the same entitled company, CBR users saw fewer product alerts than the customer admin and customer user.
Fix:
Now all users see the same alerts count.
CSCum00749
y
Problem:
Some uploads containing very long serial numbers displayed incorrect status in the
Inventory processing pod.
Fix:
Now these uploads are processed successfully and the correct status is shown in Inventory Processing.
CSCum29904
y
Problem:
AirNet 2600 series, Aironet3500 series devices with product family access point
(wireless) were getting alerts for the ASA 5500 series security devices.
Fix:
The correct product alerts are displayed for the AirNet and Aironet series devices.
CSCum56565
y
Problem:
The Contract Replacement feature in registration was not working. This prevented
some administrators from registering additional users of their company.
Fix:
Administrators can now register additional users in their company.
CSCun26529
y
Problem:
Contract status email notifications about expiring contracts were sent to both the
Customer Admin and Customer User.
Fix:
Contract status email notifications about expiring contracts are now sent to only the
Customer Administrator.
CSCun34086
y
Problem:
The alert notification count in SNTC Platform Notification obtained the count information from all the collections data instead of just the most recent inventory collection.
Fix:
The alert notification count now reflects the count from only the most recent inventory collection.
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Release Notes for SNTC 1.11.1
CIS CO S Y S TEMS
Service and Support
Use the following email address to contact service and support:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=shp_contacts_support_cases
Software Configuration Tips on the Cisco TAC Home Page
Use the following URL to obtain software configuration tips:
http://case.cisco.com/
Documentation Updates
The following sections indicate where different types of documentation can be found that are related to Inventory and
Reporting.
Platform-Specific Documents
More information about Inventory and Reporting can be found in the Inventory and Reporting User’s Guide at:
http://www.cisco.com/en/US/docs/net_mgmt/inventory_and_reporting/User_Guides/Book.html
Related Documentation
Additional information regarding installing and configuring the CSP-C are covered in Common Services Platform Collector
Quick Start Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see
the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your
desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
This document is to be used in conjunction with the documents listed in the Related Documentation section.
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© 2012 Cisco Systems, Inc. All rights reserved.
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Release Notes for SNTC 1.11.1