CISCO SYSTEM S
Release Notes for SNTC 1.12
First Published: May. 16, 2014
Last Published: May. 16, 2014
Release: SNTC 1.12
CISCO SYSTEM S
Table of Contents
Product Overview ................................................................................................................................. 3
New and Changed Information ........................................................................................................... 3
Collector Versions supported with SNTC ......................................................................................... 4
Hardware Collector Appliance: .......................................................................................................................... 4
Software Collector Appliance: ........................................................................................................................... 4
Resolved Defects .................................................................................................................................. 5
Service and Support ............................................................................................................................. 7
Software Configuration Tips on the Cisco TAC Home Page .......................................................... 7
Documentation Updates ...................................................................................................................... 7
Platform-Specific Documents ............................................................................................................. 7
Related Documentation ....................................................................................................................... 7
Obtaining Documentation and Submitting a Service Request ...................................................... 7
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Release Notes for SNTC 1.12
CISCO SYSTEM S
Product Overview
Cisco® Smart Net Total Care Service delivers extensive installed base and contract management, along with
foundational technical services, device diagnostics, and alerts for Cisco products in the network. This proactive
maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses.
Using information from a secure discovery of Cisco products and correlating it with Cisco's intellectual capital and
product expertise, Smart Net Total Care delivers actionable intelligence, relevant recommendations and
information, and proactive support capabilities that reduce operating costs and minimize downtime.
New and Changed Information
This release contains new features that will improve the customer experience and usability of the information
SNTC provides.
General Enhancements

New Contract Management report for customers – There is a new exportable report that has
comprehensive details about a customer’s contracts and covered devices, which helps in planning service
coverage and speeds up the renewal process.

Actionable Alert management – Added the ability to acknowledge and annotate product alerts. This lets
the customer focus only on the alerts that require action.

KVM hypervisor support – Enhanced the software collector appliance choices by introducing support for
KVM hypervisor. This is in addition to our existing support for VMware and Hyper-V hypervisors.

600+ new devices will now be supported by SNTC – product families include Catalyst and Nexus switches,
Aironet access points, and multiple cards and modules.
Improved Product Quality

10 reported defects are fixed in this release (refer to resolved bugs for details).
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Release Notes for SNTC 1.12
CISCO SYSTEM S
Collector Versions supported with SNTC
The software compatibility has been verified for following collector combinations. The versions have no change
since SNTC 1.10.
Note: The SNTC portal has training material available for both appliance versions, and also has a link to the
Software Collector Appliance download center.
Hardware Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.12:

CSPC 2.3.1.1

CSPC 2.2 + DPA 1.3

CSPC 2.1 T1 + DPA 1.3

CNC 6.3
Software Collector Appliance:
The following versions of CSPC 2.3.1.1 Collector Software are certified with SNTC 1.12:

VMware ESXi(5.7) platform

Hyper-V [Windows 2008 server or above]

KVM running ubuntu 13.10.
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Release Notes for SNTC 1.12
CISCO SYSTEM S
Resolved Defects
The following defects are fixed, closed , and verified:
Table 1
Customer Facing Fixed Defects
SNTC 1.12
Defects
Corrected
CSCul02017
y
CSCul62704
Description
Problem:
Uploads failed due to the PID value exceeding 255 characters.
Fix:
Uploads are now being processed correctly.
CSCul99939
y
Problem:
Entitlement id did not sync with the request customer id.
Fix:
Entitlement id now syncs with request customer id.
CSCum36645
y
Problem:
SLA type field never appeared in the online contract pod.
Fix:
SLA type field is now reported in the contract pod.
CSCum45244
y
Problem:
Items were incorrectly displayed as uncategorized.
Fix:
Items are now classified under the correct category.
CSCum62541
y
CSCul31498
Problem:
Inventory uploads were not being processed due to insufficient database resources.
Fix:
Inventory uploads are now being processed.
Problem:
CSCum67108
y
Inventory upload was not processed and reports were not generated.
Fix:
Inventory uploads are now correctly processed and the reports are now being
generated.
CSCun01677
y
Problem:
Had a count mismatch between LDOS contract pod and product alert report, for
LDOS.
Fix:
The count mismatch is corrected.
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Release Notes for SNTC 1.12
CISCO SYSTEM S
Table 1
Customer Facing Fixed Defects
SNTC 1.12
Defects
Corrected
CSCun36524
y
Description
Problem:
Had a count mismatch between the online product alert report and offline
product alert report.
Fix:
The count information is now correct.
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Release Notes for SNTC 1.12
CISCO SYSTEM S
Service and Support
Use the following email address to contact service and support:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=shp_contacts_support_cases
Software Configuration Tips on the Cisco TAC Home Page
Use the following URL to obtain software configuration tips:
http://case.cisco.com/
Documentation Updates
The following sections indicate where different types of documentation can be found that are related to Inventory and
Reporting.
Platform-Specific Documents
More information about Inventory and Reporting can be found in the Inventory and Reporting User’s Guide at:
http://www.cisco.com/en/US/docs/net_mgmt/inventory_and_reporting/User_Guides/Book.html
Related Documentation
Additional information regarding installing and configuring the CSP-C are covered in Common Services Platform Collector
Quick Start Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see
the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your
desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
This document is to be used in conjunction with the documents listed in the Related Documentation section.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To vie w a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks . Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partners hip
relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any u se of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.
© 2014 Cisco Systems, Inc. All rights reserved.
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Release Notes for SNTC 1.12