CISCO SYSTEMS
Release Notes for SNTC 1.13.1
First Published: June. 27, 2014
Last Updated: July. 11, 2014
Release: SNTC 1.13.1
CISCO SYSTEMS
Table of Contents
Product Overview ................................................................................................................................. 3
New and Changed Information ........................................................................................................... 3
Collector Versions supported with SNTC ......................................................................................... 5
Hardware Collector Appliance: ......................................................................................................................5
Software Collector Appliance: .......................................................................................................................5
Resolved Defects .................................................................................................................................. 6
Service and Support............................................................................................................................. 9
Software Configuration Tips on the Cisco TAC Home Page .......................................................... 9
Documentation Updates ...................................................................................................................... 9
Platform-Specific Documents ............................................................................................................. 9
Related Documentation ....................................................................................................................... 9
Obtaining Documentation and Submitting a Service Request ...................................................... 9
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Product Overview
Cisco® Smart Net Total Care Service delivers extensive installed base and contract management, along with
foundational technical services, device diagnostics, and alerts for Cisco products in the network. This proactive
maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses.
Using information from a secure discovery of Cisco products and correlating it with Cisco's intellectual capital and
product expertise, Smart Net Total Care delivers actionable intelligence, relevant recommendations and
information, and proactive support capabilities that reduce operating costs and minimize downtime.
New and Changed Information
This release contains new features that will improve the customer experience and usability of the information
SNTC provides.
Workflow Optimization and Usability
•
•
•
Service Coverage Management – We have added the ability for the customer admin to document and
annotate devices that do not require service coverage. This allows the customer to focus on the devices that
need coverage renewal. The documented reasons are included in the offline Contract Management Report.
Contract Management Report Enhancements – Several changes have been made to improve the usability of
the report.
One Click Access to Service Requests – In the portal, users can quickly view the Service Requests they created.
Role-based Access Control
•
•
•
Delegation of Alert Management – We have enabled the customer admin to grant other users the ability to
manage alerts.
Delegation of Service Coverage Management – We have enabled the customer admin to grant other users
the ability to perform service coverage management tasks.
LOA Access Control – Letter of Authorization (LOA) control allows the customer administrator to
grant a preferred partner access to additional data for Cisco Branded contracts where the partner is not the designated bill-to. Information shared is per Cisco standard disclosure policies.
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Changed Offline Reports
The following report(s) have been updated in this release.
•
•
•
Aggregated Report
o Service Program column added to the following sheet:
 Device Details
Contract Management Report (CMR)
o Service Program column added to the following sheets:
 All Contracts, Expiring Contracts, Covered Items, Chassis Covered Cards, Expiring Device
Coverages, LDOS, Item List
o Reason Not Covered column added to the following sheets:
 Not Covered Cards, Not Covered Chassis
o LDOS Timeframe column is added to the following sheet:
 Last Date of Support (LDOS)
o Expiration Timeframe column is added to the following sheets:
 Expiring Device Coverages, Expiring Contracts
o A new summary table has been added to the Summary Sheet and tab order has been adjusted for
usability.
Custom Inventory
o Service Program column added to the following sheet:
 Custom Inventory
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Collector Versions supported with SNTC
This section covers the versions for both the:
•
Hardware Collector Appliance:
•
Software Collector Appliance:
Note: The SNTC portal has training material available for both appliance versions, and also has a link to the
Software Collector Appliance download center.
Hardware Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.13:
•
CSPC 2.2 + DPA 1.3
•
CNC 6.3
•
CSPC 2.1 T1 + DPA 1.3
•
CSPC 2.3.1.1 + RP 3.17 (with
the Cisco UCS M3 (C220)
platform)
Software Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.13:
•
CSPC 2.2 + DPA 1.3 with the VMware ESXi(5.7) platform
•
CSPC 2.3.1.1 + RP 3.17 with Microsoft Hyper-V (Windows Server 2008 [R2] Standard) platform
•
CSPC 2.3.1.1 + RP 3.17 with the VMware ESXi(5.7) platform
As with prior releases, CSPC continues to be compatible for both SNTC and NOS.
Note: From CSPC 2.3.1 release, DPA and NOS add-ons are embedded with the CSPC collector, so individual
versions are not applicable.
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Resolved Defects
The following defects are fixed, closed , and verified:
Table 1
Customer Facing Fixed Defects
SNTC 1.13.1
CSCuj81387
y
Problem:
Online help was missing for Contract Insight Reports.
Fix:
Online help is now updated.
CSCum36511
y
Problem:
The Delta Report was showing changed network address and duplicate
serial numbers for a few card devices.
Fix:
The issue is fixed and the Delta Report is showing correct information.
CSCun78493
y
Problem:
The dashboard expiring coverage tab was showing incorrect device count
details.
Fix:
The dashboard is now showing correct device count details.
CSCun80406
y
Problem:
There was a discrepancy in online and offline delta reports.
Fix:
The discrepancy is now modified and the issue is now fixed.
CSCun93460
y
Problem:
An exception occurred when loading the Product Alert Category view in portal.
Fix:
The issue is fixed and Product Alert Category view is now loaded properly.
CSCun95225
y
Problem:
An error occurred when using Replace Contract in the portal.
Fix:
The issue is fixed and the Replace Contract is working properly.
CSCuo00461
y
Problem:
The Filter operation in Inventory Delta reports was not working properly for
Add/Delete category.
Fix:
The filter operation is now working properly.
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Table 1
Customer Facing Fixed Defects
SNTC 1.13.1
CSCuo10913
y
Problem:
Incorrect message was rendered when cancelling the Aggregate report.
Fix:
Correct message is properly rendered.
CSCuo11499
y
CSCun70697
Problem:
Same serial number was added and deleted in the offline Inventory Delta report.
Fix:
The issue is now fixed and the serial number is not introduced in the Inventory
Delta report.
CSCuo38974
y
Problem:
An error occurred when generating the custom Inventory Report.
Fix:
The custom Inventory Report is now available.
CSCuo43491
y
Problem:
The Collected PID was showing as “Not Available” in the portal.
Fix:
The issue is fixed by adding the collected PID to NS-OX devices.
CSCuo59715
Y
Problem:
The collected PID was not profiled by Inventory and Reporting application.
Fix:
The collected PID is now profiled by Inventory and Reporting application.
CSCuo65580
y
Problem:
An error occurred when running the unmask data privacy macro in the inventory report.
Fix:
The error is now fixed and masking can now be removed in the inventory report.
CSCuo84635
y
Problem:
The Inventory processing failed due to special character in the Inventory
name.
Fix:
The inventory processing now accepts special characters in the inventory name.
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Table 1
Customer Facing Fixed Defects
SNTC 1.13.1
CSCup52283
y
Problem:
Intermittent delays in upload processing.
Fix:
Intermittent delays are now fixed.
CSCup61959
y
Problem:
The covered item count in online contract pod may not match the covered item
count in Contract Management Report (CMR).
Fix:
The covered item count in online contract pod now matches with covered item
count in CMR.
CSCup44094
y
Problem:
In some cases there could be coverage discrepancy between SNTC and CSCC.
Fix:
The coverage discrepancy is now fixed.
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Release Notes for SNTC 1.13.1
CISCO SYSTEMS
Resources
The following are the resources that are used in the SNTC services.
Smart Net Total Care Support Community link
Access the community for relevant Smart Net Total Care information including documentation, discussions, tips, training,
webinars and more. This online resource is available 24/7. Need help accessing the community? Please email us at [email protected] for help.
Service and Support
Use the following email address to contact service and support:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=shp_contacts_support_cases
Software Configuration Tips on the Cisco TAC Home Page
Use the following URL to obtain software configuration tips:
http://case.cisco.com/
Documentation Updates
The following sections indicate where different types of documentation can be found that are related to Inventory and
Reporting.
Platform-Specific Documents
More information about Inventory and Reporting can be found in the Inventory and Reporting User’s Guide at:
http://www.cisco.com/en/US/docs/net_mgmt/inventory_and_reporting/User_Guides/Book.html
Related Documentation
Additional information regarding installing and configuring the CSP-C are covered in Common Services Platform Collector
Quick Start Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see
the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your
desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
This document is to be used in conjunction with the documents listed in the Related Documentation section.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership
relationship between Cisco and any other company. (1110R)
CISCO SYSTEMS
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.
© 2014 Cisco Systems, Inc. All rights reserved.
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Release Notes for SNTC 1.13.1