CISCO SYSTEMS
Release Notes for SNTC 1.14
First Published: August 8, 2014
Release: SNTC 1.14
CISCO SYSTEMS
Table of Contents
Product Overview ..................................................................................................................................3
New and Changed Information ............................................................................................................3
Collector Versions supported with SNTC ..........................................................................................4
Hardware Collector Appliance: ......................................................................................................................4
Software Collector Appliance: .......................................................................................................................4
Resolved Defects ..................................................................................................................................6
Service and Support .............................................................................................................................9
Software Configuration Tips on the Cisco TAC Home Page...........................................................9
Documentation Updates .......................................................................................................................9
Platform-Specific Documents..............................................................................................................9
Related Documentation ........................................................................................................................9
Obtaining Documentation and Submitting a Service Request .......................................................9
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Release Notes for SNTC 1.14
CISCO SYSTEMS
Product Overview
Cisco® Smart Net Total Care Service delivers extensive installed base and contract management, along with
foundational technical services, device diagnostics, and alerts for Cisco products in the network. This proactive
maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses.
Using information from a secure discovery of Cisco products and correlating it with Cisco's intellectual capital and
product expertise, Smart Net Total Care delivers actionable intelligence, relevant recommendations and
information, and proactive support capabilities that reduce operating costs and minimize downtime.
New and Changed Information
This release contains new features that will improve the customer experience and usability of the information
SNTC provides.
Workflow Optimization and Usability
The ability to create Service Requests from the portal to simplify the customer interactions with Cisco.
The ability to restrict inventory access per Entitled Company (EC) on a user by user basis,
enhancing a company’s ability to easily match installed base visibility to specific employees.
Updated eLearning
We’ve re-organized the eLearning into role-based activities to make it easier for SNTC portal users to find the information they need. Users can access the eLearning link from the portal and review the modules that are useful
for their jobs.
3
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Release Notes for SNTC 1.14
CISCO SYSTEMS
Collector Versions supported with SNTC
This section covers the versions for both the:Hardware Collector Appliance:
Software Collector Appliance:
Note: The SNTC portal has training material available for both appliance versions, and also has a link to the
Software Collector Appliance download center.
Hardware Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.14:
CSPC 2.2 + DPA 1.3
CNC 6.3
CSPC 2.1 T1 + DPA 1.3
CSPC 2.3.1.1 + RP 3.17 (with
the Cisco UCS M3 (C220)
platform)
Software Collector Appliance:
The following versions of Collector Software are certified with SNTC 1.14:
CSPC 2.2 + DPA 1.3 with the VMware ESXi(5.x) platform
CSPC 2.3.1.1 + RP 3.17 with Microsoft Hyper-V (Windows Server 2008 [R2] Standard) platform
CSPC 2.3.1.1 + RP 3.17 with the VMware ESXi(5.x) platform
CSPC 2.3.1.1 + RP 3.17 with KVM Linux kernel 3.11.0-20-generic or above
Note: From CSPC 2.3.1 release, DPA is embedded with the CSPC collector, so individual versions are not
applicable.
KVM Virtualization Platform
These are the system requirements for the collector image that runs on the KVM platform:
200 GB of hard drive space
2 CPU cores (virtual CPUs).
1 virtual NIC (number of NICs required is dependent upon the network topology).
4GB of virtualRAM.Downloading and Configuring the software appliance image.
Hyper-V Virtualization Platform
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Release Notes for SNTC 1.14
CISCO SYSTEMS
These are the system requirements for the collector image that runs on the Hyper-V platform:
200 GB of hard drive space
2 CPU cores (virtual CPUs).
1 virtual NIC (number of NICs required is dependent upon the network topology).
4GB of virtual RAM.
VMware Virtualization Platform
These are the system requirements for the collector image that runs on the VMware platform:
200 GB of hard drive space
2 CPU cores (virtual CPUs)
1 virtual GB NIC (number of NICs required is dependent upon the network topology)
4GB of virtual RAM.
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Release Notes for SNTC 1.14
CISCO SYSTEMS
Resolved Defects
The following defects are fixed, closed , and verified:
T
a
b
l
e
1
Customer Facing Fixed Defects
SNTC 1.14
CSCuh14056
y
Problem:
Unable to categorize devices when generating reports.
Fix:
The devices can now be categorized.
CSCum95215
y
CSCum95199
CSCum95191
Fix:
The issue is now fixed, and active contract status is now showing as Active.
CSCuo55051
CSCun73668
Problem:
Few of the active contracts were showing the status as Signed instead of Active
in the SNTC portal.
y
Problem:
An exception occurred when loading the Product Alert Category view in portal.
Fix:
The issue is fixed and Product Alert Category view is now loaded properly.
CSCun59273
y
Problem:
The offline reports running and startup configuration hyperlinks did not open
up.
Fix:
The issue is now fixed and the hyperlinks are opening after installing the
Microsoft patch.
CSCuo19372
Y
Problem:
The field notice alerts were showing different URLs at different levels.
Fix:
The issue is now fixed and the URLs are appearing properly.
CSCuo54193
y
Problem:
The Contract Replacement for NOS user was not allowed because the contract
number was not displayed during contract replacement.
Fix:
The issue is now fixed, and the NOS user can now perform contract replacement.
CSCuo41061
Problem:
y
Startup configuration was not displayed in the online reports.
Fix:
Startup configuration is now displayed in the online reports.
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Release Notes for SNTC 1.14
CISCO SYSTEMS
T
a
b
l
e
1
Customer Facing Fixed Defects
SNTC 1.14
CSCun63922
CSCuo95508
Problem:
y
There were coverage issues reported in the customer report.
CSCun99283
Fix:
CSCup92040
The coverage issues are now fixed in the customer report.
CSCup44094
CSCup16037
y
Problem:
There were "data records" in SNTC that do not have SLA information.
Fix:
The SLA information is now updated in the data records.
Note:
The resolution of the data records will begin after the release and may require 1
week to fully populate.
CSCup60350
y
Problem:
The SNTC was unable to register multiple users.
Fix:
The issue is now fixed, and the SNTC can now register users.
CSCup95383
y
Problem:
Partial data was displayed in PSIRT alerts pod.
Fix:
The issue is now fixed, and the data is well displayed in the PSIRT alerts pod.
CSCup88357
y
Problem:
Unable to download offline Inventory Delta and Product Alert Delta Report.
Fix:
The issue is now fixed delta offline reports download link is working fine.
CSCup97934
y
Problem:
Card was appearing as Chassis in Expiring Device Coverages of Contract Management Report.
Fix:
The issue is now fixed, the cards are showing as cards in Expiring Coverages of
Contract Management Report.
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Release Notes for SNTC 1.14
CISCO SYSTEMS
T
a
b
l
e
1
Customer Facing Fixed Defects
SNTC 1.14
y
CSCuq02327
Problem:
Error occurred when trying to perform Contract Replacement.
Fix:
The issue is now fixed, and error does not occur when performing Contract Replacement.
y
CSCtx70160
Problem:
The serial number was not showing up in the reports.
Fix:
The serial number is now showing up in the reports.
Known Issues:
CSCun59273 -Users running 2007 Microsoft Office Suite and having issues with hyperlinks embedded
within Excel files should review the following Microsoft patch.
http://support.microsoft.com/kb/2596545.
CSCuq26325 – When a user has access to multiple inventories, and the customer administrator
updates/removes at least one of the inventories, the user will not receive email notification.
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Release Notes for SNTC 1.14
CISCO SYSTEMS
Resources
The following are the resources that are used in the SNTC services.
Smart Net Total Care Support Community link
Access the community for relevant Smart Net Total Care information including documentation, discussions, tips, training,
webinars and more. This online resource is available 24/7. Need help accessing the community? Please email us at [email protected] for help.
Service and Support
Use the following email address to contact service and support:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=shp_contacts_support_cases
Software Configuration Tips on the Cisco TAC Home Page
Use the following URL to obtain software configuration tips:
http://case.cisco.com/
Documentation Updates
The following sections indicate where different types of documentation can be found that are related to Inventory and
Reporting.
Platform-Specific Documents
More information about Inventory and Reporting can be found in the Inventory and Reporting User’s Guide at:
http://www.cisco.com/en/US/docs/net_mgmt/inventory_and_reporting/User_Guides/Book.html
Related Documentation
Additional information regarding installing and configuring the CSP-C are covered in Common Services Platform Collector
Quick Start Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see
the monthly
, which also lists all new and revised Cisco technical
documentation, at:
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