Table of Contents
Product Overview ....................................................................................................................................3
New and Changed Information ..............................................................................................................3
Collector Versions Supported with Smart Net Total Care ................................................................3
Hardware Collector Appliance......................................................................................................................... 3
Software Collector Appliance .......................................................................................................................... 4
KVM Virtualization Platform ............................................................................................................................. 4
Hyper-V Virtualization Platform ....................................................................................................................... 4
VMware Virtualization Platform ....................................................................................................................... 4
Resolved Defects .....................................................................................................................................5
Known Issues ............................................................................................... Error! Bookmark not defined.
Resources ......................................................................................................................................................... 11
Smart Net Total Care Support Community link ................................................................................ 11
Service and Support .............................................................................................................................. 11
Software Configuration Tips on the Cisco TAC Home Page .......................................................... 11
Documentation Updates ....................................................................................................................... 11
Platform-Specific Documents .............................................................................................................. 11
Related Documentation ........................................................................................................................ 11
Obtaining Documentation and Submitting a Service Request ...................................................... 11
2
Product Overview
Cisco® Smart Net Total Care Service delivers extensive installed base and contract management, along with
foundational technical services, device diagnostics, and alerts for Cisco products in the network. This proactive
maintenance package improves risk management, helps resolve problems quickly, and reduce operating expenses.
Using information from a secure discovery of Cisco products and correlating it with Cisco's intellectual capital and
product expertise, Smart Net Total Care delivers actionable intelligence, relevant recommendations and
information, and proactive support capabilities that reduce operating costs and minimize downtime.
New and Changed Information
In preparation for the final migration steps needed for moving customer to the new Smart Net Total Care portal,
some of the administrative capabilities in the 1.x portal will be frozen as of May 15, 2015. Once Migration is
complete, all these activities will be resumed on the new portal but not accessible on 1.x portal.
As of May 15, 2015 date, your company’s Smart Net Total Care administrator and users who have been granted
access will no longer have access to the following in the 1.x portal:
 Add new users to the 1.x portal
 Manage user profiles, including Partner LOA access
 Create additional or update existing segments
 Manage service coverage and alert access controls
 Import CSV files with the file import capability
 Update in-scope contracts for Aggregated report generation
Users will continue to be able to view the information that is already in the SNTC 1.x portal. For example, they will
be able to access existing segment groupings, and view the notes and comments that have already been added to
alerts and service coverage reports.
Collector Versions Supported with Smart Net Total Care
This section covers the versions for both the

Software Collector Appliance:

Hardware Collector Appliance:
Note: The Smart Net Total Care portal has training material available for both appliance versions, and also has a
link to the Software Collector Appliance download center.
Hardware Collector Appliance
The following versions of Collector Software are certified with Smart Net Total Care 1.16 MR4:

CSPC 2.3.1.1 + RP 3.17 (with the Cisco UCS M3 (C220) platform)

CSPC 2.4.1

CSPC 2.4.1 + RP 3.19 (with
the Cisco UCS M3 (C220)
platform)
3
Software Collector Appliance
The following versions of Collector Software are certified with Smart Net Total Care 1.16 MR4:

CSPC 2.3.1.1 + RP 3.17 with Microsoft Hyper-V (Windows Server 2008 [R2] Standard) platform

CSPC 2.3.1.1 + RP 3.17 with the VMware ESXi(5.x) platform

CSPC 2.3.1.1 + RP 3.17 with KVM Linux kernel 3.11.0-20-generic or above

CSPC 2.4.1 + RP 3.19 with Microsoft Hyper-V (Windows Server 2008 [R2] Standard) platform

CSPC 2.4.1 + RP 3.19

CSPC 2.4.1 + RP 3.19 with KVM Linux kernel 3.11.0-20-generic or above
with the VMware ESXi(5.x) platform
Note: From CSPC 2.3.1 release, DPA is embedded with the CSPC collector, so individual versions are not applicable.
KVM Virtualization Platform
These are the system requirements for the collector image that runs on the KVM:

200 GB of hard drive space

2 CPU cores (virtual CPUs)

1 virtual NIC (number of NICs required is dependent upon the network topology)

4GB of virtualRAM.Downloading and Configuring the software appliance image
Hyper-V Virtualization Platform
These are the system requirements for the collector image that runs on the Hyper-V:

200 GB of hard drive space

2 CPU cores (virtual CPUs).

1 virtual NIC (number of NICs required is dependent upon the network topology).

4GB of virtual RAM.
VMware Virtualization Platform
These are the system requirements for the collector image that runs on the VMware platform:

200 GB of hard drive space

2 CPU cores (virtual CPUs)

1 virtual GB NIC (number of NICs required is dependent upon the network topology)

4GB of virtual RAM.
4
Resolved Defects
The following defects are fixed, closed , and verified:
Table 1 Customer Facing Fixed Defects
Smart Net Total Care 1.16 MR4
Bug ID
CSCuo27935
Verified
y
Description
Problem:
Provide a feature to remove or move a specific collection upload and inventory.
Fix:
The feature is now available.
CSCuq42893
y
Problem:
The number of contracts present in the Contract Management Report did not
match with the number of contracts present in the Aggregated Report.
Fix:
The numbers are now matching in both the reports.
CSCuq53448
y
Problem:
There was no mapping between the Old Entitled Company (EC) and New EC
whenever there was a request to change the collector from old EC to new EC.
Fix:
The issue is now resolved.
CSCur26034
y
Problem:
Invalid alert description is reported for the device.
Fix:
The issue is now resolved and correct alert descriptions are reported.
CSCur69436
y
Problem:
Dummy chassis flag was wrongly set for the parent chassis.
Fix:
The issue is now resolved.
CSCur79982
y
Problem:
Some non-Cisco items are displayed in the portal.
Fix:
Non-Cisco items are no longer displayed.
CSCur94388
CSCur99310
y
Problem:
Show commands are not processed in SNTC 1.X.
Fix:
The issue is now resolved and the show commands are processed and reported.
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Table 1 Customer Facing Fixed Defects
Smart Net Total Care 1.16 MR4
Bug ID
CSCur98832
Verified
Y
Description
Problem: Inventory Report 1.x, was displaying Card for all the serial numbers
that are collected in collection file instead of Chassis for few of ASA SNS.
Fix:
The issue is resolved, items which fall under OS type "ASA" and collected
through show inventory CLI with name as chassis will be reported as chassis.
CSCus10027
y
Problem:
Filter option is not working properly when the Inventory report is generated.
Fix:
The issue is now resolved.
CSCus14140
y
Problem:
Certain error codes in Inventory Insight Report (IIR) were visible to customer but
those did not appear in the reports nor have any information on why these
errors occurred.
Fix:
The issue is now resolved.
CSCus20345
y
Problem:
Some data collections failed to upload.
Fix:
The issue has been resolved.
CSCus32985
y
Problem:
Issues occurred while downloading the Aggregated Report from the Smart Net
Total Care portal.
Fix:
The issue is now resolved.
CSCus34394
y
Problem:
The Smart Net Total Care was showing incorrect data in online Field Notice (FN)
alerts.
Fix:
The issue is now resolved.
CSCus36146
y
Problem:
Some devices did not correctly display the related alerts.
Fix:
The alerts are now properly displayed.
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Table 1 Customer Facing Fixed Defects
Smart Net Total Care 1.16 MR4
Bug ID
CSCus41266
Verified
y
CSCus05185
Description
Problem:
Scientific Atlanta devices appeared as uncategorized when manually uploaded
via file import.
Fix:
The issue is now resolved.
CSCus47601
y
Problem:
A registration error occurred when populating contracts in the Smart Net Total
Care portal.
Fix:
The issue is now resolved.
CSCus51519
y
Problem:
Unsupported selection criteria should be disabled in the Smart Net Total Care
portal.
Fix:
The unsupported selection criteria are now removed from the portal.
CSCus68346
y
Problem:
Same device is shown as added and deleted.
Fix:
The issue is now resolved by identifying correct equipment Id.
CSCus71688
y
Problem:
CSCus71706
The view Service Request feature was not working.
CSCus82123
Fix:
The issue is resolved by validating the SR content based on the availability of
Serial Number of device.
CSCus72437
y
Problem:
Error messages occurred when selecting Field Notice alerts in the portal.
Fix:
The issue is now resolved.
CSCus72631
y
Problem:
The hardware alert for a specific card was not displayed in the Product Alerts
report.
Fix:
The issue is now resolved.
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Table 1 Customer Facing Fixed Defects
Smart Net Total Care 1.16 MR4
Bug ID
CSCus72638
Verified
y
Description
Problem:
Some software version details were incorrect in the Custom Inventory.
Fix:
The software version details are now corrected.
CSCus88668
y
Problem:
Some alerts were missing in Inventory Report in both the online and offline
reports.
Fix:
The issue is now resolved.
CSCut74699
Y
Problem:
Due to large number of devices, the Contract and Coverage related details were
taking longer time to display.
Fix:
The issue is resolved.
CSCut84306
Y
Problem:
In SNTC 1.x, the Product Alerts report was not displaying any data.
Fix:
Product Alerts report is displaying the information.
CSCut97378
y
Problem:
The filtering option is not working properly for valid cards category.
Fix:
The issue is now resolved and the filtering is working as expected after valid
Card category validation.
CSCuu16544
Y
Problem: Product Alerts report displays duplicate device entries for same alert,
same hostname, IP address and device.
Fix:
The issue is resolved and no duplicates are displayed.
CSCuu21489
Y
Problem:
In Contract Management Report, for Chassis Covered tab, the devices
information is missing.
Fix:
The Chassis device information is visible in Item List tab.
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Table 1 Customer Facing Fixed Defects
Smart Net Total Care 1.16 MR4
Bug ID
CSCuu23634
Verified
Y
Description
Problem:
Manual upload process throws error while uploading a file.
Fix:
Alert message is displayed in case of wrong format or mismatch data.
CSCuu25450
Y
Problem:
The customer admin was not able to change the user role for the expired
contracts.
Fix:
The issue is resolved and alert message is shown to the users for invalid or
expired contracts.
CSCuu26808
Y
Problem:
The Entitled Company was missing the Site GUID.
Fix:
The issue is resolved now and the Site GUID and Name is available for the
entitled company.
CSCuu53653
Y
Problem:
Alert PID was missing for multiple devices in Inventory Report.
Fix:
The issue is resolved and Alert PID is displayed for all devices in Inventory
Report.
CSCuu72599
Y
Problem:
New Contract number is not populated on the Contract replacement screen.
Fix:
The issue is resolved. New contract details are populated by adding contract
status as OVERDUE, SIGNED, QA_HOLD in Active status group.
CSCuv00323
Y
Problem:
Contract replacement for NOS program type not working,
Fix:
The issue is resolved.
9
Known Issues
The following table shows the known issues and workaround.
Bug ID
Description
CSCun59273
Problem: Users running 2007 Microsoft Office Suite and having issues with hyperlinks embedded
within Excel files should review
Workaround: Refer the following Microsoft patch. http://support.microsoft.com/kb/2596545.
CSCuu26924
Problem:
The Entitled company is displaying same child serial number on two different hostnames.
Workaround: None.
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Resources
The following are the resources that are used in the Smart Net Total Care services.
Smart Net Total Care Support Community link
Access the community for relevant Smart Net Total Care information including documentation, discussions, tips, training,
webinars and more. This online resource is available 24/7.
Need help accessing the community? Please email us at [email protected].
Service and Support
Use the following URL to contact service and support:
https://tools.cisco.com/ServiceRequestTool/scm/mgmt/case?referring_site=shp_contacts_support_cases
Software Configuration Tips on the Cisco TAC Home Page
Use the following URL to obtain software configuration tips:
http://case.cisco.com/
Documentation Updates
The following sections indicate where different types of documentation can be found that are related to Inventory and
Reporting.
Platform-Specific Documents
More information about Inventory and Reporting can be found in the Inventory and Reporting User’s Guide at:
http://www.cisco.com/en/US/docs/net_mgmt/inventory_and_reporting/User_Guides/Book.html
Related Documentation
Additional information regarding installing and configuring the CSP-C are covered in Common Services Platform Collector
Quick Start Guide.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, sees
the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical
documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your
desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.
This document is to be used in conjunction with the documents listed in the Related Documentation section.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this
URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partners hip
relationship between Cisco and any other company. (1110R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display
output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any u se of actual IP addresses or phone numbers in
illustrative content is unintentional and coincidental.
© 2015 Cisco Systems, Inc. All rights reserved.
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