Analytical Service Certification Program
for Service Experts, Representatives and Local Business Partners
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Rosemount Analytical is offering a structured certification
program for all field service and training experts who work with
Rosemount Analytical products.
The certification process features a multi-level training program
to allow field service experts employed by Emerson and our
representative partners to develop skills and apply them in
on-the- job situations at a Basic, Advanced, and Master
level. To become certified, service experts must complete the
appropriate training requirements for the desired experience
level within the Rosemount Analytical product groups:
Gas Chromatographs, Process Analytical, and Liquid Analytical.
Approval requirements for each certification level include:
ƒƒ Proof that your specific job description requires technical training for Rosemount Analytical products
ƒƒ Attendance at the designated training seminar for the duration
of the class
ƒƒ Successful completion of written test
2 | Analytical Service Certification Program
www.RosemountAnalytical.com
At this level... you will be able to...
Basic
ƒƒ Startup, commission, and troubleshoot basic problems on standard products with some
assistance from a higher certified service representative
ƒƒ Train customers on basic operation and maintenance
ƒƒ Integrate, startup, commission, and troubleshoot problems on standard and non-standard
products with little or no assistance from higher certified service representatives
Advanced
ƒƒ Troubleshoot application-related issues
ƒƒ Present technical training programs for customers and other technical personnel on the
operation, maintenance, and troubleshooting fo products
ƒƒ Supervise field installation projects, perform site surveys and technical work ups for
commercial proposals, and perform the integration of thirdparty products
Master
ƒƒ Design and implement best-practice service procedures for standard product configurations
provide application-engineering support to customers and other technical departments
within Emerson
ƒƒ Design and present technical training programs to customers and other technical personnel
on product theory, application, operation, maintenance, and troubleshooting
Analytical Service Certification Program | 3
Basic Certification
To achieve basic certification for any Rosemount
Analytical division, the service expert will:
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Demonstrate a working knowledge of the hardware, software, and basic principles of operation.
Perform the basics of startup/commissioning, prescribed maintenance, minor troubleshooting, and operator training.
Perform a minimum of one startup/commission assignment while working under the direct supervision of any person who is currently certified by Rosemount Analytical in the same field.
(To obtain basic certification in two or more product groups, you must complete the individual course for that particular product).
ƒƒ Work a minimum of two months in a training position where the job description calls or technical field support of RAI product lines within the certification area
Service experts can choose to become certified with one,
two, or all three product groups, as is necessary for their job
requirements.
4 | Analytical Service Certification Program
Basic Certification for
Gas Chromatographs
Complete Introduction to Gas Chromatographs and
Operation and Maintenance of GCs courses
Upon completion of the training course, you will:
ƒƒ Understand the function, advantages, and benefits of a GC
ƒƒ Recognize basic system elements, including carrier gas, calibration gas, controllers, ovens, columns, and sample handling systems
ƒƒ Understand the concept and application of component separation
ƒƒ Determine component concentration levels
ƒƒ Define chromatogram, retention time,
response factor, peak width, and gains, etc
ƒƒ Describe all major components of a gas chromatograph
ƒƒ Describe how to startup, stop an analysis, run in manual, and force calibration in the MON2000 software
ƒƒ Configure streams, component data tables, 24 hours averages,
and serial ports
www.RosemountAnalytical.com
Once service experts have completed all requirements for certification, they must
apply for certification as a Service Representative Level 1 and provide hard copies
of diplomas, tests, and field evaluation forms.
Once certified, the service experts will receive periodic product notifications,
training updates, and other relevant information to help them hone their skills.
Basic Certification for
Process Analytics
Complete basic service training performed by
a certified trainer
Upon completion of basic service training, you will:
ƒƒ Understand zirconium oxide sensor technologies
ƒƒ Install, calibrate, and troubleshoot all hardware associated with IN-SITU oxygen analyzers, including World Class 3000, Oxymitter 4000 and 5000, X-STREAM O2, and OCX 8800
ƒƒ Understand all associated software functions
ƒƒ Integrate and operate SPS and IMPS 4000 auto calibration systems
ƒƒ Understand the combustion oxygen measurement and its different applications in various types of processes
ƒƒ Understand paramagnetic and electrichemical oxygen measurement principles
ƒƒ Understand sample handling techniques and issues
ƒƒ Understand IR/UV, thermal conductivity, flame ionization, and chemiluminescence measuring principles and application challenges
Basic Certification for
Liquid
Complete level one training on Process University and
attend basic service training performed by a certified
trainer
Upon completion of level one training and basic
service training, you will:
ƒƒ Troubleshoot pH and conductivity loops to an item level (analyzer, sensor, cable, etc.)
ƒƒ Know where to get helpful tools on the web.
ƒƒ Recognize application problems such as ground loops
ƒƒ Simulate an input into any analyzer for any measurement
ƒƒ Understand features and benefits of analyzer and sensor products
Analytical Service Certification Program | 5
Advanced Certification
To achieve advanced certification for any Rosemount
Analytical division, the service expert will:
ƒƒ Demonstrates a working knowledge of the hardware, software, and principles of operation
ƒƒ Efficiently install, startup, commission, and calibrate the equipment with little or no assistance form a master-level service engineer
ƒƒ Present professional-caliber operator and technical writing
ƒƒ Identify application problems (e.g., ground loops, stray voltage, back pressure, timed events, register assignments, user-defined calculations, etc.) in an efficient manner and report details to RAI Technical Service
ƒƒ Perform basic remote diagnostics and advise of required maintenance
ƒƒ Perform a minimum of one startup/commission assignment while working under the direct supervision of any person who is currently certified by Rosemount Analytical in the field. (To achieve basic certification with more than one Rosemount Analytical division, the service expert must complete one startup for each division certification area
ƒƒ Work a minimum of two months in a training position
where the job description calls for technical field support of
Rosemount Analytical product lines within the certification
area. (Successfully complete ten startup and commissioning
projects, five repair assignments, and five training seminars)
To achieve advanced certification, individuals must have
successfully completed basic certification.
6 | Analytical Service Certification Program
Advanced Certification
for Gas Chromatographs
Complete the Advanced Gas Chromatographs course
and pass a written exam on the topics of the course
Upon completion of the training course, you will:
ƒƒ Understand post-analysis calculations
ƒƒ Describe the operation of different flow configurations, backflush, dual columns, and heartcut
ƒƒ Describe and service all components of a GC, including interconnection terminals, location and function of thermistors, columns, valves, and solenoids
ƒƒ Identify and service different types of sample condition systems
ƒƒ Diagnose problems by analyzing basic symptoms of the unit
www.RosemountAnalytical.com
Once service experts have completed all requirements for certification, they must
apply for certification as a Service Representative Level 2 and provide hard copies
of diplomas, tests, and field evaluation forms. In addition, the assessments,
surveys, and attendance lists for all training seminars must be submitted.
Once certified, the service experts will receive periodic product notifications,
training updates, and other relevant information to help them maintain their
skills and certification level.
Advanced Certification
for Process Analytics
Advanced Certification
for Liquid
Upon completion of the training course, you will:
Upon completion of the training course, you will:
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Attend advanced service training performed by
a certified trainer and pass a written exam on the
topics of the course
Understand IR/UV, thermal conductivity, flame ionization, and chemiluminescence measuring principles and application challenges
Install, setup, and troubleshoot hdardware associated with Rosemount Analytical process gas analyzers, including BINOS 100, MLT, X-STREAM, and PGA products
Understand and be able to service the layout of analyzer detector benches and PC boards
Understand calibration requirements and techniques for process gas analyzers
Calculate linearization and cross compensation
Understand software tools for configuration, upload,
and download
Attend advanced service training performed by
a certified trainer and pass a written exam on the
topics of the course
Operate, install, and properly configure RAI products to communicate with wireless communications protocols
Identify installation problems and configure the output and diagnostic variables of a chlorine system and a turbidity system
Explain the makeup of a water system
Evaluate problems for water quality problem using the latest troubleshooting techniques
Analytical Service Certification Program | 7
Master Certification
To achieve master certification for any Rosemount
Analytical division, the service expert will:
ƒƒ Demonstrate a thorough working knowledge of hardware,
software, detailed principles of operation, and sample conditioning systems
ƒƒ Perform installation, startup, commissioning, and calibration of all Rosemount Analytical products and systems without assistance
ƒƒ Understand HART, Foundation fieldbus, wireless, and Profibus communications at a working-knowledge level
ƒƒ Troubleshoot complex field problems and systems and present operator and technical training for engineering and management personnel in a professional manner
ƒƒ Perform advanced remote diagnostics
ƒƒ Complete a minimum of two years in a position where the job description calls for technical support of Rosemount Analytical liquid and gas products, and a minimum of ten years in a position where the job description calls for technical support of Rosemount Analytical gas chromatograph products
(Ten customer training seminars must be successfully completed)
To achieve master certification, individuals must have
successfully completed advanced certification.
8 | Analytical Service Certification Program
Master Certification for
Gas Chromatographs
To qualify for certification at the master level, you
will:
ƒƒ Modify applications pertaining to proper type of columns, detector, valve timing, calibration, and carrier gas
ƒƒ Describe and work on all components of a GC including TCD, FID, and FPD
ƒƒ Identify and work in different types of sample condition systems
www.RosemountAnalytical.com
Once service experts have completed all requirements for certification, they must
apply for certification as a Service Representative Level 3 and provide hard copies
of diplomas, tests, and field evaluation forms.
In addition, the assessments, surveys, and attendance lists for all training
seminars must be submitted. Once certified, the service experts will receive
periodic product notifications, training updates, and other relevant information
to help hone their skills.
Master Certification for
Process Analytics
Master Certification for
Liquid
Upon completion of the training course, you will:
Upon completion of the training course, you will:
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ƒƒ Understand analyzer communication protocols
ƒƒ Configure and commission control systems like air-blast cleaners, hand-rail-mounting systems, and auto-clean
ƒƒ Configure and commission water quality monitoring system
ƒƒ Troubleshoot systems to an item-level (analyzer, sensor, cable, etc) to determine problem causation)
Complete the advanced course and pass a written
exam on the topics of the course
Install, startup, and troubleshoot analyzers and sample handling systems (SHS) for process and CEMS applications
Understand application control strategies and process conditions and how they affect analyzer measurement
Provide customer and service training in principles of operation
for analyzers and sample handling systems
Complete the advanced course and pass a written
exam on the topics of the course
Analytical Service Certification Program | 9
Certification Programs Description & Registration Information
Certification Description
Contact Information & Registration
Certification programs are offered in a classroom setting
at each of our three Analytical Training Centers in the
United States. Customized courses can be arranged offsite in the field or at client’s office locations. Our certified
instructors will work with you to determine your unique
learning objectives and develop a training program
tailored to the specific needs of your engineers, technicians, and operting staff.
To request a training quote, contact your local
Account Manager or speak directly to:
Our instructors can use your equipment or have our
demo equipment shiped to your site to conduct the
class. All classroom materials and manuals are provided
by the instructor. Classes are performed on site by
a highly qualified field service engineer using your
equipment.
Ana Morgan
[email protected]
T + 713 396 8771
Our field service engineers will walk your team through
installation, startup, and maintenance procedures.
This is a great way for plant personnel to learn through
experience to configure, commission, and perform
calibrations on their online instrumentation under the
guidance of a certified field service expert. Class duration
is dependent on the analyzer and measurements being
covered.
10 | Analytical Service Certification Program
B.J. Freeman
[email protected]
T +843 623 6179
To register for a training course, contact:
For custom certification program information, contact:
Michael Saiphoo
[email protected]
T + 713 396 8794
www.RosemountAnalytical.com
www.RosemountAnalytical.com
Certification Programs Schedule
Product
Gas Chromatographs
Course # - Course Description
Service Rates
Start Dates (mm/dd)
R4100 - Introduction to Model 500 and Model 700 Gas Chromatographs
$1,950/class/student
Upon request
Gas Chromatographs
R4105 - Introduction to 700XA and 1500XA Gas Chromatographs
$1,950/class/student
Upon request
Gas Chromatographs
R4210 - Operation and Maintenance of Model 500 Gas Chromatographs
$2,600/class/student
4/29, 9/9
Gas Chromatographs
R4212 - Operation and Maintenance of Model 700 Gas Chromatographs
$2,600/class/student
Upon request
Gas Chromatographs
R4213 - Operation and Maintenance of 700XA Gas Chromatographs
$2,600/class/student
1/28, 4/22, 7/8, 11/12
Gas Chromatographs
R4214 - Operation and Maintenance of 1500XA Gas Chromatographs
$2,600/class/student
1/28, 4/22, 7/8
Gas Chromatographs
R4311 - Advanced Process Model 500 and Model 700 Gas Chromatographs
$2,900/class/student
5/20, 9/23
Gas Chromatographs
R4315 - Advanced 700XA Gas Chromatographs
$2,900/class/student
2/4, 4/29, 7/15, 9/16
Gas Chromatographs
R4316 - Advanced 1500XA Gas Chromatographs
$2,900/class/student
2/4, 4/29, 7/15, 12/3
Gas Chromatographs
R4330 - Advanced Model 700 Gas Chromatographs
Gas Analyzers
2102 - 951C Chemiluminescence Analyzers
$2,900/class/student
11/12
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2103 - 400 Hydrocarbon Analyzers
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2107 - NGA 2000 Process Gas Analyzers
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2110 - MLT Process Gas Analyzers
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2113 - BINOS/OXYNOS/HYDROS Analyzers
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2153 - Oxygen Flue Gas Analyzer Maintenance, Including Oxymitter and
$2,850/day (up to 7 students)
Upon request
World Class 3000
Gas Analyzers
2157 - Continuous Emissions Monitoring Systems (CEMS)
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2168 - CCO 5500 CO Analyzer Maintenance
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2169 - OPM 3000/4000 - Opacity Monitor Maintenance
$2,850/day (up to 7 students)
Upon request
Gas Analyzers
2171 - Online Safety Training for Process Gas Analyzers
$2,850/day (up to 7 students)
Upon request
Liquid Instruments
2200 CEUs:. 7 - General pH, Conductivity, and ORP Theory
$600 student per day
Upon request
Liquid Instruments
2201 CEUs :. 7 - Amperometric Measurement Theory: Chlorine, Dissolved
$600 student per day
Upon request
$3,000/day (up to 10 students)
Upon request
$3,000/day (up to 10 students)
Upon request
$3,000/day (up to 10 students)
Upon request
$3,000/day (up to 10 students)
Upon request
Oxygen, and Ozone
Liquid Instruments
2202/2202V CEUs :. 2 - Two-Wire Instrumentation Models Xmt and
Model 5081 Transmitters
Liquid Instruments
2203/2203V CEUs :. 2 - Wireless Instrumentation Models 608P
and 6081C
Liquid Instruments
2204/2204V CEUs :. 2- Four-Wire Instrumentation Models 54e, 1056, or
1057
Liquid Instruments
2205/2205V CEUs :. 7 - Customer-specific Measurement Theory
Analytical Service Certification Program | 11
Analytical Service Certification Program
for Service Experts, Representatives and Local Business Partners
Rosemount Analytical
September 2012
www.RosemountAnalytical.com
www.analyticexpert.com
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GAS CHROMATOGRAPH TRAINING CENTER
Emerson Process Management
Rosemount Analytical
12041 West Little York, Suite 200
Houston, TX 77040 USA
Toll Free 866 422 3683
T +1 713 396 8700
F +1 713 466 8175
[email protected]
www.RosemountAnalytical.com
PROCESS & COMBUSTION TRAINING CENTER
Emerson Process Management
Rosemount Analytical
6565P Davis Industrial Parkway
Solon, OH 44139 USA
Toll Free 800 433 6076
T + 440 914 1261
F + 440 914 1262
[email protected]
www.RosemountAnalytical.com
LIQUID ANALYTICAL TRAINING CENTER
Emerson Process Management
Rosemount Analytical
2400 Barranca Parkway
Irvine, CA 92606 USA
Toll Free 800 854 8257
T + 949 757 8500
F + 949 474 7250
[email protected]
www.RosemountAnalytical.com
©2012 Emerson Process Management. All rights reserved.
The Emerson logo is a trademark and service mark of Emerson Electric Co. Rosemount Analytical is a mark of one of the Emerson Process Management
family of companies. All other marks are the property of their respective owners.
The contents of this publication are presented for information purposes only, and while effort has been made to ensure their accuracy, they are not to
be construed as warranties or guarantees, express or implied, regarding the products or services described herein or their use or applicability. All sales
are governed by our terms and conditions, which are available on request. We reserve the right to modify or improve the designs or specifications of our
products at any time without notice.
45-RAI-SVS-Certification