Ready Reference 031413
Pace Help Desk Ticketing System
Introduction
The Pace University Help Desk ticketing system can be used for a variety of reasons. Most often
it is used to request information or services related to your student account, auxiliary services,
technological issues or even facilities.
To sign on to Pace University Help Desk:
 open browser of your choice
 type https://help.pace.edu in the address bar
Placing a help desk ticket
Tabs
Request
Description
Create a new request through the Help Desk system.
History
Your ticket history. View status of tickets you have submitted. You
can also choose to search your tickets by status (closed, open etc).
FAQs
Resources to help you out with an issue quickly and efficiently.
Messages
View system updates and information about the help desk.
Profile
Edit your information, building, campus, secondary email.
To place a help desk ticket:
 sign in to https://help.pace.edu
 click Request tab
 select department relevant to your request from the Request Type drop down menu
 continue to select request types from subcategories
 type brief subject description in the Subject field
 type body of the request detail in the Request Detail pane
Note: You must specify what your request is. You should always try to include as much information
as possible (secondary email, phone number, building, room number, availability and all other
relevant details) so that we can complete your request in the best way that we can.
If you would like an additional copy to be sent to someone else, you can include their email
address in the Carbon Copy field (CC).

click Save
Once you click save, a copy of the ticket is sent to your student email address and anyone listed
in the CC field.
To exit the Pace University Help Desk:

click the Log Out(
) button on the upper right hand corner next to your name
For questions or assistance, contact the ITS Help Desk. (See information below.)
ITS Help Desk Hours and Contact Information
Phone: (914)773-3333
E-mail: [email protected]
Online: help.pace.edu
Regular Hours
Monday -Thursday: 8:00AM - 7:00PM
Friday: 8:00AM - 6:00PM
Saturday: 12:00PM – 4:00PM
Winter, Spring & Summer Interim, and Summer Hours
Monday-Friday: 9:00AM - 5:00PM
Walk-In Center Regular Hours
Monday-Friday: 9:00AM - 5:00PM
There are two convenient locations:


New York: 1 Pace Plaza - Room W202, Computer Resource Center
Pleasantville: Willcox Hall - 2nd Floor, Computer Resource Center
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