Faculty Development to Acquire Effec6ve Communica6on Skills: Tailoring Our Communica6on to Best Suit Our Pa6ents Andrew Putnam, MD Background • 
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Accurate communica3on is very important between medical professionals and pa3ents and families Medical professionals o;en unknowingly use medical jargon resul3ng in poor or missed communica3on Sugges6ons Outcomes Avoid specialized vocabulary Summary • 
Objec6ves • 
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Explore how appropriate use of language can enhance communica3on between doctor and pa3ent Describe strategies for tailoring our communica3on skills to best suit our pa3ents and families Prac3ce effec3ve communica3on strategies and giving feedback Improved awareness of language used to
optimize communication with patients
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What does the pa3ent mean? t
n
a
w
t
’
n
I do
a
e
to b
e
l
b
a
t
e
g
ve
I don’t want to suffer We are starting to present this workshop to various
medical groups at Yale New Haven Hospital
Next steps would be to present this to increasing
numbers of groups and if possible determine how
to measure its effects on communication at Yale
New Haven Hospital
I want
everyt
hing done ?
?
?
Method: Workshop •  Overview of communica3on skills using examples from pallia3ve care experiences •  A video case: In a large case-­‐based discussion, par3cipants will iden3fy issues important in insuring effec3ve communica3on skills. The group will also explore the importance of and difficul3es in developing these skills •  Par3cipants will divide into small groups and engage in an interac3ve case based exercise addressing a specific communica3on skill and how to give feedback on communica3on skills •  Brief discussion of the 3ps learned from par3cipa3ng in the cases about how to tailor our communica3on to best suit our pa3ents Phrasing maLers Maybe we should discon3nue care It could be worse We all die There is nothing more we can do I know how you feel