General Services
Safety and Security
Emotional Distress
Table of Contents
01. Policy Statement ........................................................................................................................ 2
02. Procedures ................................................................................................................................ 2
03. In Case of an Emergency .......................................................................................................... 2
04. How to Make A Referral ............................................................................................................ 3
05. Classroom and Community Support ......................................................................................... 3
06. Consultations ............................................................................................................................. 3
07. Counseling Center Office Locations ........................................................................................... 3
08. Emergency Contacts ................................................................................................................. 4
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01. Policy Statement
Counseling Services’ primary responsibility is to the student population on campus. However, the
Counseling staff is also available to the faculty, administration, staff and alumni for consultation,
evaluation and referral. (For the ease of discussion, “student” is used in describing the procedure
for handling the emotional distress of students, faculty, staff and alumni, respectively).
02. Procedures
Signs suggesting the need for referral to the Counseling Services:
 Academic Problems
 Test anxiety and/or poor test taking strategies
 Consistent discrepancy between potential and actual achievement
 Poor time management and insufficient study habits
 Repeated absences from class with little or no work completed
 Excessive procrastination and uncharacteristic poor work
 Repeated requests for special consideration
 Morbid and depressing themes on written assignments
 Advisement Problems
 Inability to choose courses or a major
 Career indecision or unrealistic career expectations
 Dissatisfaction with academic major
 Student shifts discussion from advisement on coursework to personal issues
Behavioral Markers
 Marked change in personal hygiene
 Impaired speech or garbled and disjointed thoughts
 High levels of irritability, including unruly, aggressive, violent and abrasive behavior
 Dramatic weight gain or loss
 Normal emotions that are displayed to an extreme degree or for a prolonged period of
time, e.g., tearfulness or nervousness
 Frequent falling asleep in class
 Stress related somatic complaints
 Excessive drinking, drug abuse or drug dependence
Interpersonal problems
 Behavior that regularly interferes with decorum of classroom
 Sudden distancing from faculty or other students
 Dependency on advisor (e.g., hanging around)
 Traumatic changes in personal relationships due to loss or death
EMERGENCY SITUATIONS - Get Help Immediately!
 Expression of suicidal thoughts
 Expression of homicidal thoughts
 Severe loss of emotional control
 Gross impairment of thinking ability
 Bizarre behavior
03. In Case of an Emergency
Contact the Counseling Center on workdays. After hours, Pace Security will put you in touch with
the Staff Psychologist on call. In addition, community resources include: a 24-hour community
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Hotline (Westchester), Suicide Prevention Hotline and the Rape Crisis Hotline. In cases of acute
risk of violent behavior, always contact and inform security of this threat.
04. How to Make A Referral
If you become aware that a student is having a problem suggesting the need for referral, it is
useful to ask: “Are you talking with anyone about this?” If the student is not currently getting
counseling, it is best that you express your concern and recommendation directly to the student
as a suggestion and allow the student to make their own decision. You may also express that the
Counseling Center staff has seen many students over the years with feelings and problems
similar to theirs, and that we can help them work things out. However, if a student needs help
immediately, offer to call the Counseling Center with the student present.
If you call the Counseling Center on behalf of a student, identify yourself and explain to the
secretary that you are assisting a student in making an appointment: provide the secretary with
information as to the level of urgency and a brief description of the behavior that concerns you;
then allow the student to speak directly to the secretary to arrange an appointment.
If the student is reluctant to accept a referral, or you are not comfortable suggesting it, feel free to
call the Counseling Center and share your observations and concerns. Together they can work
out a plan on how to reach the student to determine how serious things might be for them.
Client confidentiality prohibits the Counseling Center from providing you with information about a
student whom you have referred to them. However, it is appropriate for you to check back with
the student to determine whether he/she has followed up on your recommendation. By doing so,
you communicate your continued interest and concern.
05. Classroom and Community Support
In the case of an unexpected crisis (e.g., the death of a student, faculty, or staff member), you
may wish to invite the Counseling Center into your classroom or organization to provide
community support and information. The Center may assist you in discussing the tragedy and its
impact on your class or organization.
06. Consultations
Consultations to faculty, staff, students and concerned parents are a regular part of the services
provided by the Counseling Center. If you are uncertain as to how to proceed, but are concerned
about a student or situation, please contact the Counseling Center. Daily designated times for
direct access to a staff psychologist is available at New York City, Pleasantville and White Plains
locations. A staff psychologist may assist you in determining the most appropriate course of
action. In addition, daily open hours are available, at both locations, for same day emergency
appointments. Please let the Center’s secretary know if you think the situation is an emergency
requiring immediate attention (e.g., suicide, violent or threatening behavior).
07. Counseling Center Office Locations



th
New York City Campus, 156 William Street-8 Floor
nd
Pleasantville Campus, Administration Building, 2 Floor
White Plains Campus, Education House
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08. Emergency Contacts
Counseling Center
 Westchester – (914) 773-3710
o Hours:
 Monday through Friday 9am to 5pm
 Walk-in appointments – Monday through Friday between 1pm and
2:30pm
 New York – (212) 346-1526
o Hours:
 Monday through Friday 9am to 5pm
 Evening hours by appointment
 Walk-in appointments – Monday through Friday between 1pm and
2:30pm
 White Plains – By appointment only.
After Counseling Center Business Hours, you can call:
Safety & Security
 New York Campus: (212) 346-1800
 Pleasantville Campus: (914)773-3400
 Briarcliff Campus: (914) 923-2700
 White Plains Campus: (914) 422-411
You can dial 777 from any Pace phone in the event of an emergency or press the security button
on your Pace phone.
Suicide Crisis Hotline
 New York - (212) 673-3000
 Westchester - (914) 347- 6400
Rape Crisis Help Hotline
 (212) 577-7777
 (914) 345- 9111
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