L E A R N I N G
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D I S C O V E R Y
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E N T E R P R I S E
DVersion 3.1
Information Technology Strategy
Supporting Excellence
L E A R N I N G
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D I S C O
V E1 R Y
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E N T E R P R I S E
Vision
Our vision is for a University which is truly enhanced by the use of Information Technology
(IT), supporting and enabling people to fulfil their roles.
Information resources and tools should be accessible and well integrated to facilitate the
processes of
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Education, learning and teaching – for students and staff
Research, for all researchers and collaborators
Management of all aspects of the organisation
The University of Bristol is one of the leading universities in the UK; it is consistently ranked
in the top 10 in the UK and is in the top 100 worldwide. To sustain this, the University needs
high quality Information Technology (IT).
The IT Strategy is a strategy for the whole University and is aligned with the needs of the
organisation and its members. Delivery of the Strategy will be based on good governance,
project and service management, coupled with high quality reliable, sustainable IT Services.
Good IT is needed to support the whole University and to enable excellence!
Values
It follows from our vision that we value:
People
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Students, who are motivated to learn
Staff, professional and equipped to face
changes and challenges of the future
Enable research collaboration
Innovation enlightens teaching & learning
Allow people to maximise their potential.
Information
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provide a rich set of information resources
and tools, accessible to people wherever
they are, whenever they need.
a highly valued asset, to be managed and
protected but deployed and made available
to those who need it
Service
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consistent, efficient and effective business
processes supported by well-designed,
integrated systems.
excellence, responsiveness, innovation,
resilience, performance and availability
Environment
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we must be aware of the impact of what we
do and seek to utilise resources in
sustainable, energy-efficient ways
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Introduction – Scope
This is a strategy for the whole University. It is intended to encompass the applications of
Information Technology in all areas: departments, faculties, support services and all other
organisational structures and groupings.
Therefore all members of the University are stakeholders – students, staff and all others
associated with the University of Bristol.
It is also a strategy for IT in its widest sense:
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Systems - to support corporate, faculty and departmental needs (eg for financial,
personnel and student management); for library and other information resource
provision; learning and teaching and to enable research, including High
Performance Computing
Services - help, support, training, systems development, business and systems
analysis, programme and project management
Infrastructure - networking, computing environments and machinery
All of these require clear, well defined, agreed IT management and governance structures in
order to deliver the aims and objectives of this IT Strategy.
Implementation of the IT Strategy will be managed through a set of inter-related programmes
and projects.
Inevitably it will evolve over time but the Strategy is intended to set direction for the period
2008 to 2012.
The IT Strategy carries on from the earlier, IPS (Information Processes and Systems) and
ICT (Information and Communications Technology) strategies and so there will be continuity
from IPS, ICT and other projects which are already on track.
The IT Strategy builds on long-standing common sense principles of the Information
Strategy.
This Strategy has been developed following a widespread consultation, through surveys,
focus groups and individual interviews, with many members of staff and students. It also
draws on a wealth of material from other universities and organisations (see references,
later).
My thanks go to all the people who were involved in the surveys, focus groups and
interviews which helped to form this Strategy. We had responses from nearly two thousand
students and well over one hundred staff.
Tim Phillips
Director of Information Systems and Computing,
April 2008
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Summary of Aims
Aim 1
To support education, learning and teaching and to enhance the student
experience
Aim 2
To support Research and Enterprise
Aim 3
To support the Business - by providing efficient and effective processes,
enabled by well-designed, integrated information systems
Aim 4
People at the centre of IT provision: to ensure that all members of the
University are well supported, trained and equipped to fulfil their roles
Aim 5
Information Resources: to provide members of the University with electronic
information resources that they need for their work and studies
Aim 6
Access: to provide access to IT facilities for members of the University,
wherever they are, whenever they need it
Aim 7
Communication and Collaboration: to provide integrated tools to enable
communication and collaboration between members of the University and
with others with whom they work and study
Aim 8
Service: to provide excellent, responsive and resilient IT services for all
members of the University
Aim 9:
Governance: to establish a clear IT governance model for strategic planning
and development, coordination, decision making, resource allocation and
funding
Aim 10
Environment: to develop sustainable approaches to provision of IT, to
minimise the impact on the environment
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Aims and Objectives
Aim 1
To support education, learning and teaching and to enhance the student
experience
“Collaborative working is becoming more prevalent in our course – rooms to facilitate that
would be great”
“Timetables are a mess for my department, I’ve got to look at three separate timetables to
figure mine out.”
“Computer rooms are excellent … [but] the Computer Centre 24 hour terminal room is
‘soulless’”.
Provide “video lectures…so if you missed a lecture or wanted to go over the material
again…it would be available”.
Student IT Services Survey 2007
In feedback from staff, the two most common suggestions were:
• There should be more flexible spaces to encourage student group work.
• There should be facilities for video recording and playback of lectures.
Objectives
1.1
Provide suitably equipped spaces to promote student learning, enabled by IT.
- Spaces for “formal” lectures with a common standard of IT for presentation of
teaching materials and to facilitate discussion between teachers and students.
- Spaces for “informal” group work, with access to IT resources, most likely through
wireless data networks.
- Dedicated spaces with computers provided by the University.
Consideration must be given to financial and human resource requirements balanced
against the benefits of improved provision.
New building and refurbishment projects should plan for IT needs from the outset.
1.2
Provide a rich set of online resources to complement face-to-face teaching and to
enhance students’ learning.
- Develop a scaleable, common mechanism for video recording and on-demand
playback of lectures and other events. This should be capable of being embedded
in and integrated with other facilities for presentation of study material.
- Provide staff and students with a single point of access to online tools and
materials, including Virtual Learning Environments (such as Blackboard). Ref: eLearning Strategy Actions 1, 2 & 13.
- Investigate innovative applications of technology to facilitate learning.
- Provide the infrastructure and support for teaching systems and software.
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This implies that online facilities must be integrated properly and that, wherever
possible, standard tools are adopted University-wide. However, it is accepted that
there may be subject-specific requirements which have to be met by multiple
solutions. This is most obvious with respect to e-Assessment (see below) where
requirements in mathematical and scientific subjects differ from those in arts and
humanities. Ref e-Learning Strategy Action 14.
1.3
Enable efficient and effective processes for student assessment.
- Improve processes for management of examinations, including recording and
communication of marks and results.
- Develop robust, standard facilities and mechanisms for e-Assessment, recognising
the need to demonstrate benefits in process improvements as well as in student
learning.
- Consider the need for standard mechanisms for online submission of written
assignments (including plagiarism detection), storage of assignments and ease of
provision of access to authorised staff who are then able to mark students’ work
and feedback results and comments.
1.4
Improve communication with students
- Single point of access to University, Faculty and Departmental information: the
Portal.
- Consistent and clear processes University-wide.
- Good communication tools – typically email, but consideration also needs to be
given to the use of tools such as instant messaging, text messaging, usergenerated content (wikis and blogs) and emerging technologies. The case for use
of social networking facilities needs careful consideration – feedback from the
Student Survey is that students see these facilities as unrelated to their
interactions with the University, but are there uses of such technology which could
enhance the learning experience?
- Develop a coherent approach to the provision of remote access to course
materials and resources.
- Provide tools and systems to support students on placements.
See also Aim 7: Communication and Collaboration.
1.5
Provide effective support and training facilities so that staff and students may make
best use of what is available to them.
See Aim 4: People. Also, ref: e-Learning Strategy Actions 4 & 17.
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Aim 2
To support Research and Enterprise
“Data storage is one of the key issues that is causing a massive problem for research
excellence, and I view this as a top priority”.
“High Performance Computing is an important area! University support …is a very welcome
development – until now, all our work has used departmental HPC resources”.
Needs: “Central server for audio-visual teaching and research materials” and “efficiently
networked systems that will allow transfer of audio-visual data between researchers” and
“good support and reliability”.
All responses from academic staff in Future IT Strategy Survey, 2007.
Objectives
2.1
Provide well-managed, resilient data storage infrastructure to support researchers’
needs.
- This requires a data storage strategy which encompasses multiple requirements –
very high volume research data, multi-media data, more modest commodity data
storage for general applications (learning and teaching and business, as well as
research).
See Aim 5: Information Resources
2.2
Promote sustained investment in High Performance Computing in order to maximise
potential research benefits.
2.3
Provide easily accessible, well integrated information resources.
- This will draw on resources existing within the University (eg ROSE, IRIS) but also
link into external resources (eg e-Journals, subject-specific data repositories).
2.4
Provide easy to use and access facilities for management of research projects (eg
fEC Research Costing) with timely, consistent, accurate management information
and reporting. See Objective 3.4.
2.5
Provide facilities for collaboration between researchers, both inside and outside the
University, such as Virtual Research Environments (see Objective 7.4). Provide
means of open access to research data and to publications. See Objective 3.6.
2.6
There should be a “feedback loop” to ensure that expertise in application of High
Performance Computing is exploited in teaching and research methods for students
– in a wide variety of academic disciplines.
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Aim 3
To support the Business - by providing efficient and effective processes,
enabled by well-designed, integrated information systems
“As many University processes as possible should be online” – Student IT Services Survey
2007
We need:
• Improved processes for exams, timetabling, purchasing…
• Improved, consistent reporting of student numbers, financial information,
personnel information.
Summarised comments from interviews with Deans.
The commonest concerns and needs expressed in the consultation process related to
requirements for properly integrated processes, systems and reporting.
Objectives
3.1
Develop a common understanding and process model of the University’s business
strategy, relating to operational management of the organisation.
3.2
Provide systems to enable effective business processes.
3.3
Provide integrated systems to meet business requirements (at all levels). Integration
must support multiple business processes spanning multiple operational domains
and levels (eg finance, HR, student management and administration, faculties and
departments).
This may be achieved by use of “best of breed” information systems joined together
by enterprise-wide workflow and business process management software.
3.4
Develop and deliver University-wide management information facilities providing
convenient access to data from multiple sources to enable consistent reporting,
analysis and decision making; otherwise known as Business Intelligence.
This is likely to evolve from the adoption of an overall reporting strategy, applied
initially to priority needs, such as Financial Management, and then extended to other
areas.
3.5
Our aim should be that at least 80% of processes are carried out in common,
standard ways throughout the University. For the remaining 20%, where there is
genuine local variance and need, local (typically, departmental) systems
development should be facilitated by provision of standard interfaces so that local
systems and data can easily be linked to University-wide systems and data. This
builds on principles already established in the DataHub Project.
3.6
Ideally, a single point of access should be provided to corporate systems and
processes – this is the ultimate objective which follows from 3.3 and 3.4 above. It will
only be achieved if we have a robust well-found systems architecture – comprising all
aspects from systems processes down to physical computing infrastructure.
3.7
There is already a programme (Information Processes and Systems) of projects in
place to deliver improved business systems and this has associated procedures for
prioritisation of systems development. This strategy builds on that good work and
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does not need to challenge priorities already in place. However, the consultation
process has brought a significant number of comments about needs for process
improvement. Frequently mentioned are:
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Aim 4
Purchasing
Timetabling
Financial Management
Processes related to student units
ƒ Unit catalogue
ƒ Unit registration
Examinations
Submission of student assignments (see Objective 1.3)
Customer Relationship Management – with reference to tracking external
contacts relating to research and enterprise, integrated marketing
communications, campaigns and student careers.
People at the centre of IT provision: to ensure that all members of the
University are well supported, trained and equipped to fulfil their roles
“I’d never sent an email before coming to Uni so I don’t think people should assume you
have certain levels of IT knowledge”.
“Teach the Lecturers how to use Blackboard”
Student IT Survey 2007
Other comments from the survey indicate that students often do not know what IT facilities
are available to them. There is often confusion about how to obtain services, whether via
departments or Information Services. 70% of students wanted training on a wide variety of
software packages and IT services.
Objectives
4.1
Provide clear, concise information on what IT services are available: see also Aim 8:
Service
4.2
Provide clear information on how to get help and support, preferably via a single
point of contact, whatever the contact mechanism (face-to-face, telephone, email or
web); see also Aim 9: Governance.
4.3
Undertake a thorough analysis of IT training needs of staff and students with the
intention of ensuring that training resources are focused on the areas of greatest
need.
4.4
Provide suitable IT skills training for staff and students to ensure that they have the
underlying competencies to get the most benefit from the IT facilities at their disposal.
4.5
Provide good quality support, documentation and training for the most commonly
used IT systems and software.
4.6
Provide information literacy and information skills training, particularly for students, so
that they may be able to make effective and appropriate use of information
resources.
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4.7
Ensure that staff and students are well trained and able to make best use of elearning technology; ref e-Learning Strategy Actions 4 & 12.
4.8
Support the University’s Equality and Diversity Policy, in particular working to
increase accessibility of IT resources for disabled people.
4.9
Support the University’s Safety Policy, in particular ensuring that IT contributes to a
healthy, safe working environment.
4.10
Investigate provision of training on applied software packages, related to specific
academic disciplines.
4.11
Particularly through the Career Framework Project, ensure that Professional IT staff
have appropriate training and development so that they able to provide and support
the high quality IT Service which the University needs.
4.12
Recognise the need for “Professionalism” in IT Service delivery and develop people
and services accordingly; See Aim 8: Service.
4.13
“Critical” IT facilities are often dependent on key individuals. Therefore, it is
important that professional IT staff are developed, appropriately rewarded, and
managed and deployed to ensure skill and knowledge sharing where needs are
greatest.
4.14
Provide training and information to enable staff to manage local departmental
information, whilst ensuring effective integration between departmental websites and
databases and University-wide systems.
4.15
IT enables change and IT projects have a significant impact on business processes
and working methods, so it is important that there is investment in cultural change
management as part of the process of designing, developing and implementing new
information systems.
Aim 5
Information Resources: to provide members of the University with electronic
information resources that they need for their work and studies
“Knowledge is of two kinds. We know a subject ourselves, or we know where we can find
information upon it”
James Boswell, Life of Samuel Johnson (1791).
With the accelerating trend towards digitisation, people need to be able to search and locate
information resources online. The materials themselves require “curation”, ie creation,
organisation, distribution and preservation.
Objectives
5.1
Support digitisation and increased provision of resources online; ref Library and
Information Resources Provision Strategy (LIRPS), Objectives 5 & 6.
5.2
Provide integrated search tools, able to cross-search and link multiple information
resources (internal & external) simultaneously. Search facilities should be available
from and integrated with University information systems so that the search process is
convenient and intuitive; ref LIRPS, objective 13.
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5.3
Ensure that availability of all information resources is underpinned by a
comprehensive data storage strategy (ie research, learning and corporate).
5.4
Provide resilient facilities for hosting and curation of research data, including very
high volume data (ref: The Exabyte Project); see Objective 2.1.
5.5
Ensure that the University’s strategy for managing research data is consistent with
emerging national and international best practice. Ref: E-Infrastructure strategy for
Research, Office of Science and Innovation, 2007.
5.6
Promote and establish good practice, processes and systems, for Data and Records
and Document Management, to mitigate the risk of data loss and to reduce
duplication and inefficiency.
5.7
Continue to develop and integrate internal information repositories, notably ROSE
(Repository of Scholarly e-Prints) and IRIS (Integrated Research Information
System). Consider also the feasibility of developing an electronic repository for past
examination papers; see Objective 2.3.
Aim 6
Access: to provide access to IT facilities for members of the University,
wherever they are, whenever they need it
Students accessing IT on campus everyday: 40%
Students accessing IT on campus at least once a week: 87%
Students accessing IT off campus everyday: 66%
Students accessing IT off campus at least once a week: 93%
Statistics from Student IT Services Survey 2007.
Staff interviewed report high levels of need for access to University IT facilities when
travelling (anywhere in the world). Greatest demand is for email but some staff predict the
need for internet based telephone services (VoiceOver IP, VOIP) such as “Skype”. Locally,
there is a fast growing demand for Wireless networks.
“Wireless network services need to be provided everywhere on campus. This would
facilitate enormously the spontaneity and interaction components of collaborative research”,
from a member of staff in Future IT Strategy Survey, 2007.
“A user of electronic information is simultaneously a member of several communities:
researcher, learner, administrator, teacher and also employee, citizen, consumer. Users
are increasingly mobile, demanding reliable access at home, at work and whilst travelling.
Their information needs are immediate, and they exploit a wide variety and quantity of
resources”.
JISC Strategy 2007-2009
Objectives
6.1
Provide systems which enable easy, location-independent access. Web-based
systems and the University Portal should aggregate information and information
channels, providing users with a personalised interface to the information and
resources that they need to perform their roles.
6.2
Provide systems and services that have high availability. The objective should be to
reduce the time required for maintenance and upgrades whenever possible, and to
increase system reliability and resilience.
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6.3
The web is arguably the University's single most important tool for communication,
used by everyone from potential students to research partners and alumni. It is a
powerful influence on the University's international reputation. Ongoing investment is
required to ensure that the University keeps abreast of technological developments
and cultural shifts, including the growth in online social networking and the increasing
significance of the web in the quality of the student experience.
6.4
Investigate and experiment with innovative applications of IT, especially relating to
new web-based methods of access, communication and collaboration.
“Mobile technologies, social media, and tools that facilitate online reflection and
collaboration are growing in popularity and relevance for teaching and learning. In
particular recent web 2.0 technologies such as MySpace, You Tube, wikis, blogs etc.
have changed the learner experience”.
JISC Strategy 2007-2009
6.5
Many members of staff consulted in preparation of this strategy, said that they often
accessed University IT resources remotely and that, whilst it is possible to access
most facilities, it should be easier and less cumbersome to do so.
IT systems and facilities should be developed to provide easier access for remote
workers, this might be achieved by making all facilities accessible via the web but it is
also possible that, with the establishment of a standard (PC Based) “desktop” this
should be a “mobile” desktop.
The most commonly requested facilities for mobile access are:
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Email
Filestore
University licensed software.
Development should focus on easy provision of access to these and other important
applications through the web/portal and for those who have need, through mobile
desktops.
6.6
Mobility of access on campus should be enhanced by further expansion of wireless
networks, combined with provision of flexible space, eg for student group work and
for visitors. Two levels of wireless network should be provided:
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6.7
Secured network, requiring login and authentication for access to University
and/or HE resources
Open network for visitors – possibly provided in collaboration with Bristol City
Council as part of the “Wireless Bristol” initiative.
Provide facilities for identity management, which build on existing facilities for user
authentication, authorisation and access. Participate in national and international
initiatives to develop and implement best practice policies and procedures for
provision (and de-provision) of user access to IT, Information resources and systems.
Identity management facilities must be properly integrated with [other] systems which
require user authentication in order to provide controlled, automated access to
information and other resources.
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Identity management is a fundamental building block, not only for access to IT but
also for access to other University services; wider applications include University
Identity Cards.
6.8
Ensure effective security policies and procedures are in place, building on the
existing Information Access and Security Policy.
Aim 7
Communication and Collaboration: to provide integrated tools to enable
communication and collaboration between members of the University and
with others with whom they work and study
We need “greater flexibility in creation and sharing of data, including more wiki-type spaces
for collaboration”
from Future IT Strategy Survey of Staff 2007.
Analysis from the Student IT Services Survey 2007 indicates that students expect to rely
heavily on email for communication with the University and see this as quite separate from
communication facilities which they use with friends and peers, eg Facebook and personal
email accounts. There were some differences on whether students felt it appropriate for the
University to contact them via text messages to their mobile phones.
Many staff expressed the need for improved, better integrated communication facilities.
Objectives
7.1
Provide effective, easy to use, integrated communication tools; this will evolve over
time:
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Short-term Provide support, documentation and training to allow people to make
effective use of tools available now
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Medium-term Provide improved integration of existing tools for email, contacts,
(address books) and diary /calendar.
•
Long-term/aspiration Provide a fully integrated virtual communication centre which
allows people to communicate with each other irrespective of the communication
channel used (email, telephone, SMS text, instant messaging, video conference etc.)
7.2
Investigate the convergence of IT and telephony and develop a University strategy
for conventional and internet telephony (VOIP), including use of mobile phones.
7.3
Provide integrated time management tools – diary/calendar, teaching and exam
timetables.
7.4
Investigate and develop facilities, such as Virtual Research Environments, to support
collaboration between researchers both within and outside the university.
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Aim 8
Service: to provide excellent, responsive and resilient IT services for all
members of the University
Student IT Survey 2007 responses indicate that:
• Students were generally satisfied with IT services
• ResNet (81%) and email (79%) were rated as excellent or good
• “Public” computer rooms were less well rated (c. 50% excellent or good)
Staff responses indicated a need for:
• More focused and responsive IT support
• Robust, resilient, reliable systems and IT services
We have also noted elsewhere that there is a lack of clarity about what IT services are
provided and who provides them. Further more, the University Risk Register identifies
dependence on “critical” IT services as a major risk; it also shows a series of mitigating steps
which have been taken to protect such services.
So, the fundamental aim is to ensure that:
1. The University has the IT services it needs
2. Members of the University know about those services and know how to make
best use of them
3. Services are reliable and effective
It also follows that:
4. Changes and developments of services must be well managed and
communicated and achieve objectives.
5. Although IT services are currently delivered in a devolved way (through IT staff in
departments and faculties as well as through Information Services), this should
be transparent to those who need the services; see also Aim 9: Governance.
Objectives
8.1
Develop Service Level Statements for IT Services, starting from initiatives currently
going on in Information Services, but to extend this to cover all IT services.
In identifying IT Services, “core” services must be clearly defined, as should
additional (possibly chargeable) services. The relationship to local (eg departmental)
IT must also be clear.
8.2
Implement ITIL (IT Infrastructure Library) best practice service management
processes, building on the ITIL project which is already underway in Information
Services but to extend this across the whole University.
8.3
As part of Service Level Statements, there should be a well defined set of standards,
which is maintained and kept up to date with organisational needs and with
technological developments.
8.4
Provide IT infrastructure which is well designed and managed and fit for purpose.
Critical IT Infrastructure should be robust and resilient and risks of systems failure
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must be assessed, with appropriated (tried and tested) Disaster Recovery/Business
Continuity plans in place and kept up to date.
8.5
Service performance will be monitored as general good practice and to enable early
detection and resolution of problems.
8.6
The University must continue to invest in IT infrastructure. Currently this is £1.1M pa,
covering data networks; central services such as email and web, e-Learning,
corporate and library systems; and IT facilities in Information Services sites.
[There is separate provision for High Performance Computing, for estates and
building management systems, and faculties and departments budget separately for
IT too].
8.7
In furtherance of objective 8.6, an on-going programme of work will be established to
develop enterprise level technical architecture to provide the infrastructure to
underpin University-wide IT services.
8.8
Opportunities for sharing of investment in IT will be exploited – for example by
collaboration with other institutions in the South West Region (through SWERN) or
with other Russell Group universities (through RUGIT).
Aim 9:
Governance: to establish a clear IT governance model for strategic planning
and development, coordination, decision making, resource allocation and
funding
Feedback from staff in the consultation process for this strategy indicates needs for:
•
•
•
A University-wide, strategic approach to planning and provision of IT.
Coordination of spending on IT and a review of the way budgets for IT are allocated.
More coordinated central provision to prevent local “re-invention of wheels”, to
reduce the burden of local (departmental) systems administration and development.
Objectives
9.1
Carry out a review of IT provision across the University and from this to recommend
the most appropriate management and decision making structures for provision of IT
services.
9.2
Use this Strategy as the starting point for development of a “Development Plan”
showing actions to deliver strategic objectives.
The Development Plan will be enacted through programmes of projects, building on
existing ICT and IPS Programmes and following resource planning and prioritisation
mechanisms already in place (ie the “sifting” process). The Development Plan will
identify Business Cases to be developed and submitted for sifting / approval.
PRINCE2 continues to be the agreed standard for Project Management.
Development of Strategy and Development Plan must be dynamic and responsive to
needs.
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9.3
Effective mechanisms must be in place to ensure compliance for example with Data
Protection, Freedom of Information and Disability Discrimination legislation, and with
copyright and licensing requirements.
9.4
Benefits and Value for Money of investment in IT will be assessed as outcomes of IT
development projects and in planning and budgeting for IT service provision.
9.5
There will be continuing consultation and communication with all stakeholders on IT
services and strategic development.
Aim 10
Environment: to develop sustainable approaches to provision of IT, to
minimise the impact on the environment
IT, by its use of space, generation of heat, consumption of energy and production of paper
documents, has a significant affect on the environment. It is self evident that we should
recognise the need to be aware of the impact of what we do.
Objectives
10.1
Give due weight to environmental impact (energy requirements, but also eventual
waste disposal) when purchasing and recommending IT equipment.
10.2
Assess the environmental impact of existing IT equipment and to identify potential
improvements, especially savings in energy consumption.
10.3
Develop environmentally sustainable strategies (in particular, reduction of power and
cooling requirements) for:
• Computer machine room environments
• Servers
• High Performance Computing
• Desktop computing
10.4
Develop a strategy for supporting staff working from home (see also 6.5) to help
reduce transport needs.
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References
University or
Organisation
Title
URL (where available)
Bournemouth
Information Systems Strategy 2006-2010
http://portal.bournemouth.ac.uk/sites/Strategic%20Plans/Shared%20Documents/
Information%20Systems%20Strategy%202006-2010%20Final.pdf
Bristol
Information Strategy: Guiding Principles
http://uob.ilrt.bris.ac.uk/issc/general/issc_guiding_principles.html
Bristol
Information Processes and Systems Strategy
http://www.bristol.ac.uk/WorkingGroups/IPSG/IPS_Strategy.html
Cambridge
Information Strategy: Notice
http://www.admin.cam.ac.uk/reporter/2004-05/weekly/5975/6.html
Cardiff
Information Services Strategy 2006-2011
http://www.cardiff.ac.uk/schoolsanddivisions/divisions/insrv/aboutus/strategy/189
27.dld
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A class of its own – How IT will change the face
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Web 2.0: Beyond the buzz words
Computer Weekly
Using SOA as a competitive weapon
http://www.computerweekly.com/Articles/2007/06/12/224675/using-soa-as-acompetitive-weapon.htm
Computer Weekly
SOA technology still baffles business
http://www.computerweekly.com/Articles/2007/06/14/224773/soa-technologystill-baffles-business.htm
Coventry
Information Systems Strategy
legacywww.coventry.ac.uk/sandf/csv/conduct/infstrat.html
East Anglia
Information Strategy – Phase 1 Report
www.uea.ac.uk/committees/issc_infostrat/phase1.html
Edinburgh
How to navigate around the Process Maps
http://www.projects.ed.ac.uk/euclid/PROJECT_Docs/MAPPING/mapping_explai
n.htm
Edinburgh
Knowledge Management Strategic Plan 2005-08
Page 17
University or
Organisation
Title
URL (where available)
Edinburgh
EUCLID Project
http://www.euclid.ed.ac.uk/
Educause
Effective Practices and Solutions
http://www.educause.edu/Browse/705?ITEM_ID=92
Educause
The ECAR Study of Undergraduate Students and
Information Technology 2007
http://connect.educause.edu/library/abstract/TheECARStudyofUnderg/45075
Essex
Information Systems Strategy
www.essex2.ac.uk/cs/about/iss98-99.html
Franklin Consulting and
Mark van Harmelen
Web 2.0 for Content for Learning and Teaching in
Higher Education
Futurelab
2020 and beyond – Future scenarios for
education in the age of new technologies
http://futurelab.org.uk/openingeducation
Gartner
Six Building Blocks for Creating Real IT
Strategies
http://www.gartner.com/resources/112000/112043/six_building_bl.pdf
Especially section 9
Glasgow
Information Strategy: from the individual’s
perspective
www.gla.ac.uk/infostrat/output/is-admin.html
Glasgow
Producing and Information Strategy
www.gla.ac.uk/infostrat/documents/infopoli.html
Inside Higher Ed
Students’ ‘Evolving’ Use of Technology
http://www.insidehighered.com/layout/set/print/news/2007/09/17/it
IT Management
Magazine
Customer-oriented systems drive rise in financial
firms’ IT spending
http://www.computerweekly.com/Articles/2007/03/29/222756/financial-servicesspending-on-the-rise.htm
JISC
JISC Strategy 2007-2009
http://www.jisc.ac.uk/media/documents/about_us/strategy/jisc_strategy_20072009.pdf
JISC
Published reports 2005-2007
http://www.jisc.ac.uk/whatwedo/services/services_techwatch/techwatch/techwatc
h_ic_reports2005_published.aspx
JISC
What is Web 2.0? Ideas, technologies and
implications for education (page 44)
http://www.jisc.ac.uk/media/documents/techwatch/tsw0701b.pdf
(page 44)
JISC
Students Expectations Study: Key findings from
online research and discussion evenings held in
June 2007 for JISC
JISC
VRE1 Projects
Page 18
University or
Organisation
Title
Leeds
ISS Annual Review 2006
Leeds Metropolitan
Information Strategy 2004-08
Manchester
Information Systems Strategy 2003-2008
Miami
Information Technology Strategic Plan 2004
http://www.units.muohio.edu/mcs/itstrategicplan/ITPlan/ITPlan_Final.pdf
National e-Science
Centre
20/20 Vision: An e-Infrastructure for the next
decade
http://epubs.cclrc.ac.uk/bitstream/1130/OSTcreationReportv11P1and2.doc
Office for Science and
Innovation
E-Infrastructure Strategy for Research: final
Report from the OSI Preservation and Curation
Working Group January 2007
http://www.nesc.ac.uk/documents/OSI/preservation.pdf
Office for Science and
Innovation
E-Infrastructure Strategy – Report of the Working
Group on Search and Navigation March 2006
http://www.nesc.ac.uk/documents/OSI/search.pdf
Office for Science and
Innovation
Report of the Working Group on Virtual Research
Communities
http://www.nesc.ac.uk/documents/OSI/vrc.pdf
Office for Science and
Innovation
The vision for networks, data storage systems
and compute capability January 2006
http://www.nesc.ac.uk/documents/OSI/compute.pdf
Office for Science and
Innovation
AAA, Middleware and DRM
http://www.nesc.ac.uk/documents/OSI/aaa.pdf
Networking Plus
VoIP: a word to the wise
www.networkingplus.co.uk
Educause
The Horizon Report
http://www.nmc.org/pdf/2007_Horizon_Report.pdf
Oxford
Business Systems Strategy 2006 - Business
Services and Projects Central Administration
Oxford
Information Strategy (draft) 2004
Outsights-MORI
The digitisation of knowledge: The wholesale
transfer of conventional knowledge media to
online sources
URL (where available)
http://www.sigmascan.org//ViewIssue.aspx?IssueId=77
Page 19
University or
Organisation
Title
URL (where available)
Pew Internet and
American Life Project
Teens and Technology – Youth are leading the
transition to a fully wired and mobile nation
http://www.pewinternet.org/pdfs/PIP_Teens_Tech_July2005web.pdf
Queen’s
Information Services Strategy and Action Plan
2006-2009
http://www.qub.ac.uk/directorates/InformationServices/OnlineDocumentation/File
toupload,49665,en.doc
Reading
Information Strategy 2004-09
Real Business Insights
What makes your IT special?
http://www.realbusinessinsights.co.uk/ARTICLE/What-makes-your-ITspecial/41.aspx
Sheffield
CIS Operational Strategy
www.shef.ac.uk/cics/about/report/cisstrat/cis_info3.html
Sheffield
Corporate Information and Computing Services
Programme Definition 2006
Sheffield
Information Strategy 2006-09
UCISA
Top Concerns Survey 2006/2007 - Results
http://www.ucisa.ac.uk/activities/surveys/tc/2007/tc2007_results.pdf
Warwick
Summary of IT Services Developments and
Achievements 2003/04
http://www2.warwick.ac.uk/services/its/aboutus/sumrep0304
Washington
Information Services Strategy 2002
https://depts.washington.edu/cac/cchome/issfiles/body.pdf
York
An Information Technology Strategy for York
University
http://www.yorku.ca/itstrat/
York
Information Strategy 2004-09
http://www.york.ac.uk/admin/po/infostrat/informationstrategy.htm
Page 20