Information Technology Services Report to the Board of Trustees October 31, 2012 Information Technology Services October 31, 2012 (Prepared October 11, 2012) STUDENT SUCCESS Commitment to Excellence 
Phase one of the data warehouse project, the proof of concept, and laying the groundwork for success was completed in September and the project team is currently working on Phase two of the project. The second phase will expand the scope to include research reporting. This reporting will enable the University to quickly and accurately determine the total dollars committed to research, both sponsored and non‐
sponsored. The project is on track for the NSF report deliverable at the end of the year. Data Warehouse/Business Intelligence The University will benefit from this project because it will have a single source of information which will reduce conflicting interpretations of data. 
Panopto Focus Panopto Focus is a simple solution for capturing lectures and offering them to students for later viewing or review. Focus has the ability to capture audio, PowerPoint lectures with narration, and screen captures with narration. It also offers integrated note taking, enabling the viewer to take notes at any point in the presentation and revisit them later. 2|ITS UPDATE
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The development of the Successful U application was competitively bid and a contract has been awarded to EYEMG.com, LLC. Following the initial discovery phase, it was determined that the application would be accessible via mobile devices and, additionally, via a website to provide access to a broader student audience. Successful U Planning and production of the application has begun and delivery of the application to the student body is set for Spring semester 2013. The application will provide awareness of activities and engagement in communities that are related to six critical student life skills: 
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Personal Growth & Wellness Leadership & Volunteerism Personal Relationships Academics & Career Health & Fitness Financial Awareness GLOBAL RELEVANCE Develop Dynamic and Globally Relevant Programs 
Work continues to identify courses, programs and certificates that can be offered to our traditional, on ground students as well as off‐campus students. Providing more convenient online offerings to traditional students is expected to positively impact retention and student success, protecting existing revenue. Delivery of our high quality online content to new students off campus will generate important incremental revenue. Online Learning (eLearning) We are working closely with the Colleges and Faculty to select the courses, programs, and certificates that will be offered online. A national search is underway to hire a person to coordinate and facilitate the expansion of our online offerings. 3|ITS UPDATE
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Shared Service: Supporting PeopleSoft at LCCC UA continues to host and support PeopleSoft for LCCC (Lorain County Community College) application environments of Campus Solutions, Financials, Human Capital Management, and application development tools. Work was completed on creating a service portfolio, common schedule, and organization. In progress is a new licensing agreement for software and development of the business case. Institutional Effectiveness & Planning: LCCC needs assistance with institutional reporting. LCCC is moving forward with the search for a technical support staff and UA has agreed to train that individual at Akron. LCCC Staffing: LCCC continues to struggle with the recruitment and retention of technical staffing. UA is working with LCCC to determine whether there are alternatives available to meet the needs of LCCC while taking advantage of UA experience and expertise. Disaster Recovery: LCCC will participate with UA in its Disaster Recovery plan to take advantage of discounting that will be available due to the volume of the UA agreement. 
Northeast Ohio Collaboration & Innovation Study Committee CFOs from Northeast Ohio called a meeting of all universities and colleges in the region to find ways to collaborate with other institutions. The initial meeting was held in July at Youngstown State University. At the meeting it was decided the CFOs would study the feasibility and benefit of sharing Purchasing and the CIOs would work to identify technologies that could be consolidated into Centers of Excellence in NE Ohio. Creating Centers of Excellence will eliminate the need for each school to maintain all the required technology competencies on their respective campuses. CIOs Centers of Excellence. Subsequently, a meeting was held in early October that included all CIOs from Northeastern Ohio, private and public, two‐year and four‐year schools. Ten schools participated with the objective to find two centers of excellence to build collaboration. The two chosen were network management and IT support service desk. A subcommittee was formed and each of the schools will participate on one of the selected initiatives. The goal is to determine the scope, objectives and potential benefits for each of the initiatives, so an update can be provided to the CFOs by early November.
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DISTINCTION Facilitate Faculty Development and Success by Expanding Clusters of Interdisciplinary Teaching and Research 
Quality Matters (QM) provides on‐site, online, and web‐based professional development opportunities for instructional designers and faculty to ensure our online courses are of the highest standards. Quality Matters The 15th cohort of the Quality Matters in Online Course Design is in progress with 16 UA faculty members participating. To date, three UA faculty members have achieved QM recognition. UA has developed and implemented a database that will be used by Ohio institutions to barter for Quality Matters reviewers. This approach will save money for Ohio institutions. To date, four Ohio institutions have used the bartering system for a total of 12 courses. ENGAGEMENT Build and Sustain Vital Relationships and Partnerships 
The Sequris group, the company engaged to work with IT and the research areas to provide security awareness and best practices, will be onsite this month to interview staff and researchers so they can complete a Risk Maturity Index Analysis (RMI). The next steps will be a review of the SANS 20 controls to provide recommendations to strengthen our IT security framework. Research Security 
Disaster Recovery We are gathering requirements, service level agreements, network bandwidth needs, and roles and responsibilities to be included in the request for proposal. Aspen group will be assisting us to gather these requirements and ensure our proposal includes all aspects of the disaster recovery process. 5|ITS UPDATE
COMMUNITY Promote Vibrant and Engaging Environments and Facilities 
The University of Akron Police Department continues to partner with the City of Akron Police Department to share the City's Computer‐Aided Dispatch and Records Management System to track and document public safety incidents. Police Dispatch – 911 Merger Initial setup of information within the system has begun which will help define the specific locations to dispatch officers. Additionally, the completion of the primary network line to access the City of Akron's system has been completed. A master agreement defining all ongoing responsibilities for each party after implementation is now being completed. The initial timeframe for the master agreement is for a three‐year timeframe with the go‐live date for use of the system scheduled for June 2013. 
Constituent Relationship Management
(CRM) A key enabler for the Akron Experience will be a common repository for all student data. This common repository will enable us to personalize and inform each student's experience on campus, making the experience much more satisfying. In addition, by automating the entire student lifecycle (e.g. prospect, admitted, enrolled, graduate, alumni, donor) on a common system, we will eliminate the poor usability that results when you use fragmented / different systems along the student lifecycle. This lifecycle automation is called Constituent Relationship Management (CRM). Information Technology Services invited four CRM providers to visit our campus in October and November to demo their systems. The purpose of these visits is to educate us about the capabilities CRM systems offer. After the vendor meetings, we will select the features and functions that we believe will be most useful at The University of Akron. The desired features and functions could become the basis for a formal Request for Proposal (RFP) if the University decides to do a much more in‐depth review of the available CRMs. 6|ITS UPDATE
INTEGRATED PLANNING Achieve Measurable Success  Grants Management Post‐Award The Grants Post‐Award application will better track awards, facilities and administration processing, and automate and improve grants financial reporting. A consultant was hired to help with the configuration and implementation of the application. The consultant reviewed the configuration already setup for the billing module and helped to complete putting data into the module. The receivables module was then configured and made ready for data loading. Since all configurations are now complete, a review was performed of the entire application to verify setup and continuity between modules. Next steps include completing the data load to receivables and begin testing. 7|ITS UPDATE