Information Technology Services Report to the Board of Trustees August 8, 2012 Information Technology Services August 8, 2012 (Prepared July 19, 2012) STUDENT SUCCESS Commitment to Excellence 
Training of the functional users took place the week of June 25. About 20 subject‐matter experts from various representative departments were trained on the new reporting tool and the structure of the data warehouse. Data Warehouse/Business Intelligence Phase one report development is complete and user acceptance testing is currently taking place. The production system is being built starting the week of July 30. The transition to production is on target for August 3. Phase two requirements and fit gap analysis has begun and is expected to be completed by August 31. GLOBAL RELEVANCE 
Develop Dynamic and Globally Relevant Programs Shared Service: Supporting PeopleSoft UA hosts and supports PeopleSoft for LCCC (Lorain County Community College) application environment including at LCCC Campus Solutions, Financials, Human Capital Management, and application development tools. 
QAS: The product was installed into LCCC’s test environment. Training was provided remotely to LCCC over the Internet. Plans are being made to put the product into production next month. 
HELP DESK: Work is underway to determine how the like business processes at both schools can be combined and organized. A service level agreement document is being developed to document the services of the combined business unit. 2|ITS UPDATE
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Shared Service: Innovation Alliance The Innovation Alliance partnership between LCCC, Stark State College, and UA is studying shared services as a way of controlling the costs of administrative services. The partnership is intended to accelerate educational efficiency, knowledge creation, and economic development within an area called the Innovation Corridor. To complete the study, a Project Team was created from the directors of HR, Payroll, and Benefits at each school. A Steering Committee was formed from senior management over those areas from each school. ScottMadden and Associates, a firm specializing in shared services for public sector and higher education, was hired to lead the study. The study is being funded by the Lumina Foundation through the Ohio Board of Regents. The project to assess a high level business case for combining payroll business units between the schools is continuing. Data was provided by each school detailing the activities of payroll data. The information was combined, summarized, and presented to the Steering Committee to show the current state of payroll at both institutions. Further input was provided by participants from Payroll, HR, and Benefits on the high level operation and organization if the Payroll Office from both schools were combined into a single business unit. A future state design was created and presented to the Steering Committee. Finally, a business case was developed based on the current state of operations and the future state design. It will be presented to the Steering Committee on July 16. Members of the Steering Committee will report back to the Innovation Alliance on the study status on July 30. DISTINCTION Facilitate Faculty Development and Success by Expanding Clusters of Interdisciplinary Teaching and Research 
The evaluation of the Pearson model has been concluded and the results have been presented to the Provost Office. An eLearning Strategy and Implementation Committee and an eLearning governance process have been established. Online (eLearning) Learning 3|ITS UPDATE
ENGAGEMENT Build and Sustain Vital Relationships and Partnerships 
Governance and Project Management An outside organization has been engaged to review the Project Management Office’s (PMO) methodology and tools. This review will provide an outline of the current state of the methodology and make recommendations for improvements to the process and tools. This review and its recommendations are expected by September 2012. 
Digital Signage As of this writing, 74 screens are planned for the new digital signage system, which includes several screens already in place and managed by Auxiliary Services. The plan is for Auxiliary Services to transition from their old provider (Ronin) to the University's new Four Winds Interactive (FWi) system. Screens using the FWi software are located in areas operated by Residence Life & Housing, Law School, Student Union, College of Arts & Sciences, Auxiliary Services, and the Library. These new installations are at various stages, but the project is still on target to have most screens in place and operating during the fall semester. These screens will display static content. The messaging will be primarily maintained by each location and be appropriate to their operations. However, the plan is to also provide University‐wide messaging as well. Several of the new screens are equipped with touchscreen interactive capability. Our plan is to develop touchscreen wayfinding once the static displays are up and running. We are also exploring the possibility of implementing outdoor wayfinding for two locations: the information kiosk outside of the Student Union and the information kiosk in Buchtel Commons, just outside of Zook. We are examining the hardware and security requirements that will allow us to install screens in these locations. COMMUNITY Promote Vibrant and Engaging Environments and Facilities 
The University of Akron Police Department continues its pursuit to partner with the City of Akron Police Department to share the City's Computer‐Aided Dispatch and Records Management System to track and document public safety incidents. Police Dispatch – 911 Merger A draft of the service level agreements is being finalized and will be completed within the next two months. This initial agreement will be for a three‐year period with go live activities to the shared system expected to occur in May, 2013. 4|ITS UPDATE
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Software‐as‐a‐Service (SaaS) Investigation for Human Capital Management Work continues on determining whether to move forward with Oracle’s Fusion Human Capital Management (HCM) application as an upgrade to the existing PeopleSoft HCM. The product is a Software‐as‐a‐Service (SaaS) application built to provide an application developed around business processing that is simpler, standardized, and more automated than the existing PeopleSoft HCM. Further discussions have been held with Oracle to provide a clearer understanding of where the Fusion application is in its development cycle for higher education and what steps are necessary to become an early adopter. Oracle has planned several meetings with senior management to answer further questions about meeting their individual needs. 
Contributor Relations Four vendors responded to the University’s RFP seeking information and pricing on a possible solution to replace PeopleSoft Contributor Relations. Each vendor spent a full day presenting their product and answering the script prepared by the UA assessment team. Based on the RFP responses and vendor presentations, the assessment team determined that Blackbaud was clearly the product of preference because of the breadth of functionality, benefit their solution is capable of providing, and the strategic vision for where they are taking the application. The assessment team is currently gathering data to develop the business case based on the selection of Blackbaud. Once the business case has been completed, the recommendation will be passed to senior management for determining funding requirements. Contracts will be passed to Legal Counsel for their review. INTEGRATED PLANNING Achieve Measurable Success  Grants Management Post‐award The Grants Post‐award project was placed on hold until July 1 due to budget constraints and is now being restarted. Post‐
award is used to track awards, facilities and administration processing, and produce financial reports.  ITS Metrics The ITS scorecard has been eliminated from this report. We are re‐evaluating the dashboard of IT services and attempting to identify which measures will be most meaningful to the Board. ITS plans to resume providing a "Scorecard" in the future. 5|ITS UPDATE