Customer Case Study
Printing Service Leader Builds Smart IT Infrastructure
Colorful World,Dream Soaring
One of the world's largest printing
corporations which provide one- stop
service solutions
Astros uses Systec’s WarmCare, based on Cisco Smart Care,
to enhance network efficiency and reduce risk.
EXECUTIVE SUMMARY
Heshan Astros Printing Ltd
Printing service
Guangdong Province, China
18,000 employees
Business Challenges
• Complicated network devices, making
monitoring difficult
• Around-the-clock operations and
extremely high network reliability
requirements
• Difficult network asset lifecycle
management
Network Solution
• Based on Cisco Smart Care, Systec’s
WarmCare provides a single platform
of IB [NOTE: Spell out IB.] inventory
management
Business Results
• Greatly reduced difficulty of network
patrolling
• Enhanced network performance and
prevented risk
• Significantly lowered total IT
ownership costs
Business Challlenges
Founded in 1991, Heshan Astros Printing Ltd is a Hong Kong wholly-owned company.
Following more than 20 years of steady operations, Astros has now developed itself into
a leading provider of total printing service solutions in the world. Astros boasts advanced
production technologies and powerful production capacities, and can comprehensively
print, process, and make paper products of all kinds. Its products are widely sold in
Europe, the United States, Australia, Asia, and other parts of the world.
Complicated network devices, making monitoring difficult
Following more than 20 years of development, the Astros enterprise network has grown
to a large scale. However, due to different equipment models and significant gaps
between purchases, Astros cannot easily collect information on the status of its network
equipment. Potential risks also increase as a result, which has brought pressure from
daily network operations to the Astros IT department.
Around-the-clock network operations and high stability requirements
Because Astros serves customers worldwide, its production workshops need to operate
around the clock. Consequently, the company requires higher network reliability than
ordinary enterprises. The primary task of IT information for Astros is to help ensure
efficient and stable network operations. The new challenge facing the Astros IT
Department is how to know exactly what the network status is, improve the visual
management of network performance, and ensure network security and stability through
continuous monitoring and regular evaluation.
Difficult network asset lifecycle management
The network plays a vital role in business development for Astros. In addition to daily
network operations, the IT Department must also grasp the latest network information
and make full preparations for network and business expansion. Therefore, an important
task for the IT Department is how to promptly know the lifecycle of network equipment
and applications, obtain resources for network equipment updates in real time, and
improve IT asset management.
Network Solution
Guangdong Systec Electron Technology Co, Ltd, a Cisco Gold Partner, has combined
Cisco Services and Cisco® Smart Care with its years of experience in the manufacturing
industry to develop WarmCare smart services. Under the brand WarmCare, Systec
provides Astros with unique customized smart services to ensure that the whole Astros
network can get comprehensive technical support, continuous security checks,
proactive maintenance, and other smart services. WarmCare can help the Astros IT
Department to get a visual and in-depth knowledge of network operations in the
company, identify and fix potential problems in the network environment, and thus avoid
business interruptions and losses. These capabilities support network stability and
operating efficiency. The company’s IT environment is now more closely aligned with its
business goals, therefore maximizing the returns from its IT investment.
©2013 Cisco and/or its affiliates. All rights reserved
CustomerCase Study
Systec’s WarmCare smart
services have improved the
operational stability of our
network and greatly
enhanced our early warning
system and our ability to
cope with network risks. Add
to that a significantly reduced
total IT operations cost and
we have a winner.
Simon Leung Director
Heshan Astros Printing Ltd
Alongside Cisco Smart Care,
our WarmCare smart
services provides our
customers with proactive
forward-looking analysis and
diagnosis tools to help them
improve the security and the
health of their network,
freeing their IT department to
better serve the corporate
strategy. Cisco Smart
Services has enabled Systec
to provide our customers
with a high-level of network
smart services to steadily
improve their brand image
and help them establish
stronger customer
relationships.
Han Yingchao Vice President
Guangdong Systec Electron
Technology Co., Ltd
Business Results
Comprehensive network asset management and maintenance
Based on the network analysis report and relevant network information provided by
Cisco Smart Care, Systec’s WarmCare furnishes Astros with IB information, total asset
management and maintenance, asset tracking and control, and other smart services.
The network analysis report covers:
• Outdated or soon-to-be-outdated equipment analysis
• IB time-length
• EoS of hardware equipment and licensed software
The network analysis report not only helps ensure that the IT department can promptly
know the network equipment lifecycle of the company, but it also reduces the difficulty
of network fault screening work, thus supporting network system reliability and providing
a reference basis for future information system building.
Proactive smart response and risk warnings
Based on the network equipment indicators provided by Cisco Smart Care , Systec’s
WarmCare can provide operating status reports on all equipment, identify network risks
in advance, and put forward coping measures. The reports provided by WarmCare can
prevent network faults, thus reducing the pressure on administrators and ensuring
stable network operations around the clock.
Specialized industrial solution
Systec’s WarmCare integrates the Astros IT strategy with its business goals to achieve
corporate operations excellence through improved efficiency, facilitating transformation. In
addition to profound insight into all kinds of technical architectures, it helps establish a
more flexible IT infrastructure to promote business growth and innovation. By integrating
the advantages of both Cisco Services and Systec, WarmCare has attained a capacity
to develop field-specific solutions, thus greatly improving the value of the services
acquired by Astros.
Application
The goal was to provide wireless network infrastructure for all kinds of handheld devices
to support various types of businesses, achieve anywhere and anytime data processing
in the background with real-time synchronization, improve data timeliness and accuracy,
and thus offer powerful support for timely and accurate decision-making.
Based on the suggestions made by WarmCare, the customer’s wireless network
architecture deployment was optimized. Signal coverage, interference avoidance, and
overall performance were improved, solving the problem of data synchronization and
thus winning customer recognition.
WarmCare, developed based on Cisco Smart Care, provides Astros with comprehensive
maintenance and support for all Cisco network equipment and licensed software, and
performs continuous network security checks. Systec and the WarmCare smart
services have helped Astros to greatly reduce network patrolling difficulty, achieve more
stable network operations, and greatly enhance network performance. The smart
services have significantly lowered total IT ownership cost and have enabled the Astros
IT Department to focus more efforts on the development and transformation of its core
business.
For more information
To learn more about Cisco Smart Care, go to: www.cisco.com/go/smartcare.
For more information about Cisco,please got to: http://www.cisco.com/cn
Copyrighted © 2013 Cisco Systems (China) Information Technology Services Limited. Cisco,Cisco IOS,Cisco IOS logo,Cisco Systems,Cisco Systems logo and Cisco Systems Cisco Press logo
are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. All other brands,names and trademarks mentioned are the property of their respective
owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
©2013 Cisco and/or its affiliates. All rights reserved.