University of Waikato
Self Service Portal
Getting started
The LANDesk Self Service tool is a central place where you can log, update, and track the
progress of your ICT problems and service requests.
1
To get started, navigate to LANDesk Self Service tool with either of these preferred browsers
(Chrome or Firefox),
https://landesk.waikato.ac.nz
2
On this screen enter your Waikato credentials.
3
To log a new problem click the Incident: Report
a Problem icon and fill in the required fields.
4
To log a new service request click the Request:
Request a Service icon and fill in the required fields.
5
Keep updated with scheduled
and unexpected ICT Outages.
6
From your LANDesk Self Service Portal you can ask/submit a
question, request access to or support for a service, report a
fault and view all of your current and previous jobs requests.
Check on the progress of your ticket:
Version: 2.1
To view your previously logged tickets with the Service Desk, navigate through My Incidents
and My Requests. You can filter by Reference, Date, Summary or Status to narrow down
your search. To filter/sort just click the tab at the top e.g. Summary.
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University of Waikato
Self Service Portal
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Getting started
View details of your ticket by clicking the relevant
ticket row in My Incidents or My Requests.
Provide more information or request feedback on your
ticket with Actions.
You can view progress of your ticket under
the Notes tab.
Need further help, contact ITS Service Desk at
[email protected]
Version: 2.1
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