Release Notes for Cisco MICA Portware Version
2.9.5.0 on Cisco AS5300, Cisco AS5800,
Cisco 3600, and Cisco 3700 Series
January, 2004
These release notes describe Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300 and
Cisco AS5800 universal access servers and Cisco 3600 and Cisco 3700 series routers supporting V.92
and V.44 with Cisco IOS Software Releases 12.2(2)XA, 12.2(2)XB, 12.2(11)T, and higher. This is a
V.92 maintenance release.
Cisco MICA Portware Release 2.9.5.0 is based on the V.92 Cisco MICA Portware maintenance release
2.9.4.0, and it includes the caveats listed in the “Caveats for Cisco MICA Version 2.9.5.0” section on
page 6. Cisco MICA Portware Release 2.9.5.0 contains all of the fixes and caveats listed in the following
Cisco MICA Portware releases:
•
2.9.4.0
•
2.9.2.0
•
2.7.3.0
•
2.9.1.0, and earlier versions (2.7.2.1, 2.7.2.0, and so on)
See the Cisco MICA portware release notes for Cisco AS5300 index page to find all earlier version
release notes.
This document includes the following sections:
•
New Features for Version 2.9.5.0, page 2
•
Compatibility Requirements, page 2
•
Cisco MICA Portware Features
•
Caveats for Cisco MICA Version 2.9.5.0, page 6
•
Downloading Portware Modem Code, page 8
•
Related Links, page 10
•
Obtaining Documentation, page 10
•
Obtaining Technical Assistance, page 11
Corporate Headquarters:
Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA
Copyright © 2002. Cisco Systems, Inc. All rights reserved.
New Features for Version 2.9.5.0
New Features for Version 2.9.5.0
•
The S54 register (General Purpose Bit Mapped Register #1) defaults to S54=200 in Cisco MICA
release 2.7.3.0 and above. This enables the following features:
– Power control (CSCdk11008)
– SQ value increment set to 0.5 (CSCdp40871)
– UART functionality and EC parity bit (CSCds35369).
•
The general purpose bit mapped S-register (S82) has been changed as part of the resolution of
CSCdy17030 and CSCea13007. See CSCea13007—Block outbound calls from Cisco MICA.
•
The call setup code of the S54 GENERAL_PURPOSE_MAP s-register has been changed as part of
the resolution of SCSdw05174. See CSCdw05174— Improvement for shorter Call Setup time
needed for Cisco MICA.
Compatibility Requirements
V.40, V.90, and V.92
If you are using V.92 and V.44, Cisco MICA Portware Version 2.9.5.0 is supported with Cisco IOS
Releases 12.2(2)XA, 12.2(2)XB, 12.2(11)T, and higher. If you are using V.90 or below, Cisco MICA
Portware Version 2.9.5.0 is supported with Cisco IOS Releases 11.2(16+)P, 11.3(5)T/NA/AA, 12.0 (all),
12.1 (all), and 12.2 (all).
On all Cisco IOS software platforms that support Cisco MICA portware but that do not support V.92 and
V.44 (all Cisco IOS software releases prior to 12.2(2)XA, 12.2(2)XB, and 12.2(11)T and all Cisco IOS
software that supports the Cisco 3600), Cisco MICA portware 2.9.2.0 and follow on releases are
supported as long as V.92 and V.44 are disabled in the configuration.
Bundled firmware support
The Cisco 3600 and Cisco 3700 series are supported in Cisco MICA Portware Version 2.9.1.0 through
Version 2.9.5.0, but only Version 2.9.1.0 contains the bundled firmware for these platforms.
Refer to the Compatibility Matrixes for Cisco AS5x00, Cisco 3600, and Cisco 3700 Platforms with Cisco
MICA 6-Port and 12-Port Modem Module Portware.
For platform-specific information, refer to the Cisco AS5300 Universal Access Servers Release Notes.
Note
Many client modems used in Europe are known to have problems with the Modem on Hold (MOH)
feature. The vendors are aware of the issue and are working to correct it. If you are having trouble with
the Modem on Hold feature in Europe, it is suggested that the customer contact the client modem vendor
to verify that the modem complies with the telephony signaling for call waiting, caller ID, and 3-way
calling in their particular country. For more information, refer to the Configuring and Troubleshooting
V.92 Modems document.
For a list of modems tested with Cisco MICA portware, refer to the Modem Interoperability List for V.34
and V.90 Modems document.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Cisco MICA Portware Features
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the Cisco DialOut Utility End
of Sale/Shipping bulletin and the Sample NAS Configurations for Cisco DialOut Utility
document for information.
Note
Supported Platforms
Cisco MICA Portware Version 2.9.5.0 is supported on the following platforms:
•
Cisco 3600 series
•
Cisco 3700 series
•
Cisco AS5300
•
Cisco AS5800
Cisco MICA Portware Features
Table 1
Feature Content by Modem Version
Portware
Version
Feature Content
2.9.5.0
V.92 maintenance release.
2.9.4.0
•
S82 has been updated.
•
S54 has been updated.
•
Includes caveats and caveat fixes from Cisco MICA Portware Releases 2.9.4.0,
2.9.2.0, 2.7.3.0, 2.9.1.0, and earlier releases.
V.92 maintenance release.
•
New s-register (S82) added as part of the resolution to CSCdy17030.
•
Changes made to the call setup code of S54, GENERAL_PURPOSE_MAP
s-register as part of the resolution to CSCdw05174.
•
Includes caveats and caveat fixes from Cisco MICA Portware Releases 2.9.2.0,
2.7.3.0, 2.9.1.0, and earlier releases.
2.9.2.0
V.92 maintenance release. Capabilities exchange enhancements added to address
CSCdu43488—Capabilities exchange needs to be fully implemented.
2.9.1.0
Feature release. New features added to existing 2.7.3.0 features. Supports
Cisco IOS Release 12.2(2)XA, 12.2(2)XB, 12.2(11)T, and higher1.
2.7.4.0
•
V.92 Quick Connect
•
V.92 Modem on Hold
•
V.44 LZJH Data Compression
Non-V.92 maintenance release. New features added to existing 2.7.3.0 features:
•
S74—Minimum duration of TRN1d signal in milliseconds (CSCdv46797).
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Cisco MICA Portware Features
Table 1
Portware
Version
2.7.3.0
Feature Content by Modem Version (continued)
Feature Content (continued)
Maintenance release. New features added to existing 2.7.2.0 features.
Cisco IOS Release 12.1(5) support.
•
V.110 blind connect feature for compatibility with nonstandard clients
(CSCdr39887), which is enabled by bit 9 in S-register S54.
•
New S-registers:
– S71 and S72 (decouple maximum symbol rates for V.90 and V.34)
– S64, finer granularity in modulation selection (CSCdm94337)
2.7.2.0
2.7.1.0
Maintenance release. New features added to existing 2.7.1.0 features.
Cisco IOS Software Release 12.1(5) support.
•
W, X, and (,) dial modifiers
•
Call Tracker
•
Support for IPDC protocol for call control signaling
•
Additional V.110 speeds (CSCdm43898): 38,400, 28,800, 24,000, 12,000 bps
•
Additional dial modifiers (CSCdk10292)
•
Decoupled V.90 power levels for S-registers S39 and S59 (CSCdm52396)
•
New values for S54 general capabilities register
•
Signal quality threshold changes
•
Parity for error controlled connections (CSCdj92333)
•
Added client modems for V.90 Digital Impariment Learning (DIL) sequence
detection
Feature release. New features added to existing Version 2.6.2.0 features.
•
V.110 ISDN rate specification
•
spe download command
•
Cisco AS5800 supported on Cisco IOS Release 12.0(5)T only
Modulation
2.6.2.0
•
ITU-T Recommendation Q.931 V.110 Bearer Rates:
1200 bps, 2400 bps, 4800 bps, 7200 bps, 9600 bps, 14,400 bps, 19,200 bps,
38,400 bps.
•
ITU-T Recommendation Q.931 Intermediate Rates:
8k, 16k, 32k, and 64k bps.
Maintenance release. New features added to existing Version 2.6.1.0 features.
Signaling
•
Resource Pool Management (RPM):
– Ring-back tone generation.
Port Management
•
Improved port management interfacing for acquiring modem/port data for AAA
records.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Cisco MICA Portware Features
Table 1
Feature Content by Modem Version (continued)
Portware
Version
Feature Content (continued)
2.6.1.0
SS7 support added to Version 2.5.1.0 features.
Signaling
•
2.5.1.0
Continuity Testing (COT) of DSO channels in SS7 networks.
V.90 and RFC-2217 dialout support for fax/data.
Note
The Cisco DialOut Utility (CDU) is no longer supported. Refer to the
Cisco DialOut Utility End of Sale/Shipping bulletin and the
Sample NAS Configurations for Cisco DialOut Utility document for
information.
Modulation
2.3.1.0
•
V.90 standard supporting rates of 56,000 to 28,000 in 1333.3-bps increments.
•
Fax out (transmission) Group 3, standards EIA 2388 Class 2 and EIA 592 Class
2.0, at modulations V.33, V.29, V.27ter, V.21, and V.17.
R1 support plus K56flex maintenance.
Signaling
•
2.2.3.0
R1 noncompelled and semicompelled.
K56flex support.
Modulation
•
2.0.1.7
Rockwell K56flex at 56,000 to 32,000 in 2000 bps increments.
Initial V.34+ release.
Modulation
•
ITU-T V.34 Annex 12 at 33600 and 31200 bps.
•
ITU-T V.34 at 26,400, 24,000, 21,600, 19,200, 16,800, 14,400, 12,000, 9600,
7200, 4800, or 2400 bps.
•
V.32bis = 14400, 12000, 9600, 7200, 4800; V.32 = 9600, 4800; V.22bis = 2400,
1200; V.21 = 300; Bell212A = 1200, Bell103 = 300; V.22 = 1200; V.23 =
1200/75.
Signaling
•
MF
•
DTMF
•
R2 compelled, noncompelled, and semicompelled.
Protocols
•
ITU-T V.42 (including MNP 2-4 and LAPM) Error Correction.
•
ITU-T V.42bis (1K nodes) and MNP 5 Data Compression.
Modem Standard
•
ITU-T V. 25—Automatic calling or answering equipment on dialup lines. This
standard includes the procedures for disabling echo control devices for calls that
are established manually and automatically.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Caveats for Cisco MICA Version 2.9.5.0
1. Support for V.92 and V.44 on the Cisco 36x0 and Cisco 37x0 has been added with Cisco IOS Release 12.2(11)YT.
Cisco MICA Version 2.9.1.0 is the bundled portware with the Cisco IOS software.
Caveats for Cisco MICA Version 2.9.5.0
This section describes known problems with portware Version 2.9.5.0. If a workaround is not provided,
a solution is being developed.
Note
The capabilities exchange feature for V.92 and V.44 is supported only in Cisco IOS Release 12.2(2)XB6
and higher. If you are using Cisco IOS Release 12.2(2)XA, 12.2(2)XB5, or earlier releases, you must
modify S54 in a modem cap to enable V.92 and V.44 operation. See the Release Notes for Cisco MICA
Portware Version 2.9.2.0 on Cisco AS5300 and Cisco AS5800 Universal Access Servers for details on
enabling V.92 using S54 for Cisco IOS software versions that do not contain this caveat (CSCdu81035).
Resolved Version 2.9.5.0 Caveats
•
CSCdy09524—Number of tx_underruns is reported wrong in general portware info
•
CSCdy05081—atDEBUGTHISMODEMD3 needs to turn off all CP-generated out-of-service
(OOS) events
•
CSCdx63339—Cisco MICA fails to respond to a MHreq sequence from the client modem
•
CSCdt56162—%MICA-3-UNKNINBAND: Unknown inband message from modem
•
CSCdy57585—New hmm_trace has problems with SP_DEBUG messages
•
CSCdy82264—Round error causes a wrong length of TRN1D sequence
•
CSCea13007—Block outbound calls from Cisco MICA
Caveat Notes
This section provides specific caveat details from the “Resolved Version 2.9.5.0 Caveats” section on
page 6.
S54 and S82 Notes
Table 2 and Table 3 contain updated S register information for Cisco MICA Portware Version 2.9.5.0.
Table 2
S54 [200] General Purpose Bit Mapped Register #1
Value
Description
0
All general options are disabled
1
Reserved for engineering use
2
Enables aggressive client capping
4
Forces 4-point training (see the “4-Point Training (S54=4) Debug Tool” section on
page 8)
8
Enables power control
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Caveats for Cisco MICA Version 2.9.5.0
Table 2
S54 [200] General Purpose Bit Mapped Register #1 (continued)
Value
Description
16
Enables EC quality checking
32
Caps Rx rate to 26400 when detecting PC-Tel modem (see CSCdm45403)
64
Enables UART functionality (see CSCdj92333)
128
Enables 0.5 increment for SQ value with S32 (see CSCdp40871)
256
Enables DSP reset (see CSCdp94025)
512
Enables V.110 S&X option to be the same as Cisco AS5200 (see CSCdr39887)
1024
Enables enhanced S detector (see CSCdr65889)
16384
Enables V.92 and V.44 (see CSCdu43488 and CSCdu81035)
32768
Disables 400 ms silence loop before ANSback tone (see CSCdw05174)
Table 3
S82 [1] General Purpose Bit Mapped Register #2
Value
Description
0
All general options are disabled
1
(Default) Enables data queue overflow disconnect (CSCdx13950) and disables SP
checksum OOS functionality (CSCdy17030)
2
Disables data queue overflow disconnect and enable SP checksum OOS functionality
3
Enables both data queue overflow disconnect and SP checksum OOS functionality
4
Suppresses outbound calls from Cisco MICA (CSCea13007)
CSCea13007—Block outbound calls from Cisco MICA
In order to suppress outbound calls from being placed from Cisco MICA, the S82 bit 4 must be set in
their modemcap. The default setting of S82 does not change the outbound call behavior of Cisco MICA.
Note
To avoid decreasing your call success rate (CSR) with a ring no answer, do not enable the SP checksum
OOS functionality for the Cisco AS5300 or Cisco AS5800 with Cisco IOS releases prior to 12.2(2)XB7.
CSCds09499 and CSCdy00812 need to be integrated in your Cisco IOS software version before enabling
the OOS functionality. Otherwise, Cisco IOS continues to allocate calls to the out-of-service modem,
which results in a Ring No Answer, which decreases your CSR.
CSCds09499 —Cisco AS5300:CSM should not allocate calls to busy or bad modems
CSCdy00812—Cisco AS5800:%MICA-3-NAK:NAK from modem 21 in state 50—payload 0x20 seen
CSCdw05174— Improvement for shorter Call Setup time needed for Cisco MICA
According to the V.8 specifications, Cisco MICA sends 400 ms of silence before the ANSback tone. It
was observed that there is no longer a need for staying in a 400 ms loop in the SP, because this silence
is inherently already there, due to the time spent elsewhere in the code.
The last bit of the GENERAL_PURPOSE_MAP (S54) has been allocated to give the you flexibility
whether to stay in this 400 ms loop or not. S54=32768 disables the 400 ms silence loop before the
ANSback tone. The default value of S54 (200) was not changed, so by default, the 400 ms silence loop
in Cisco MICA is still enabled.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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7
Downloading Portware Modem Code
CSCdv46797—Capability needed to reduce EC training time
This caveat was brought over from the 272x branch to the 291x branch. This change makes the length of
the TRN1d signal variable. As part of V.92, this signal is minimized to its shortest length while allowing
for the best connection. So if V.92 is enabled in Cisco MICA Portware Version 2.7.4.0, the code added
as part of CSCdv46797 is not used, regardless of the S74 setting. If V.92 is not enabled in 2.9.4.0, the
value of S74 can be used to shorten the TRN1d sequence.
See the Release Notes for Cisco MICA Portware Version 2.7.4.0 on Cisco AS5300 and AS5800 Universal
Access Servers and Cisco 3600 Series for further details regarding S74.
4-Point Training (S54=4) Debug Tool
There are two types of training, 4-point and 16-point. This information is provided by signal J in phase 3
of a modem connection. These size denotations tell the modems which constellation size is used when
the modems are training up (in phase 4). 6-point is used the most, but if you do not have a very clean
line, and you are having problems syncing up, you can set the constellation size to 4-point to see if you
are having problems during training. With 4-point, there are less detection errors (the points are spread
further away, so the detection is more lenient) than 16-point which has to be more precise.
Additionally, 4-point training is a more robust way of completing the full duplex train in V.34, V.90, and
K56Flex. The regular train uses an 8-point constellation. When the line is noisy, the standard allows you
to switch down to a 4-point constellation, which allows you to operate reliably in a lower SNR
environment and complete training. We have broken this out into an S-register (S54=4) as a debug tool
for customer use.
See the Release Notes for Cisco MICA Portware Version 2.9.2.0 on Cisco AS5300 and Cisco AS5800
Universal Access Servers for more information about S54.
Unresolved Caveats for Version 2.9.5.0
•
CSCdp42990—Modem log shows false outgoing calls
If you have an account on Cisco.com, you can also use the Bug Toolkit to find select caveats of any
severity. To reach the Bug Toolkit, log in to Cisco.com and click Service & Support: Software Center:
Cisco IOS Software: BUG TOOLKIT.
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Downloading Portware Modem Code
Download new portware by going to the following link:
http://www.cisco.com/cgi-bin/tablebuild.pl/mica
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Downloading Portware Modem Code
SPE Download Tasks
Cisco supports portware configuration using service processing element (SPE) configuration commands
and modem-pool commands. The spe command allows portware to be downloaded to the SPE.
To download modem portware using the spe command, enter the spe command, one configuration
command per line.
Step 1
Enter the spe command and subcommands, one configuration command per line:
Router# configure terminal
Router(config)# spe <slot>/<spe_begin> <slot>/<spe_end>
Router(config-spe)# firmware location system:/ucode/mica_port_firmware
Router(config-spe)# ^Z
For example, the following display shows a Cisco AS5300 SPE download to all modems in Slot 1 (that
is, all modems on a feature card containing ten 6-port modem modules). The modem code resides in the
Flash memory, and the modem code filename is mica-modem-portware.2.9.5.0.bin.
Router(config)# spe 1/0 1/9
Router(config-spe)# firmware location flash:mica-modem-portware.2.9.5.0.bin
Step 2
Copy the configuration from NVRAM into running RAM:
Router# copy running-config startup-config
Download occurs when the modems become available and shows the SPE firmware upgrade option
defined (default: busyout). The spe command generates NVRAM modem download and configuration
file entries.
Note
If the configuration is not saved as described above, download of the portware specified with the
spe command will not occur after the next reboot.
For detailed information on the spe command, go to the following link:
http://www.cisco.com/univercd/cc/td/doc/product/software/ios120/120newft/120t/120t7/spe1206t.htm
Modem-Pool Download Tasks
If you have an account on Cisco.com, you can download modem portware/firmware using FTP if you
are using Cisco IOS Software Release 12.0(5)T or earlier at the following link:
http://www.cisco.com/kobayashi/sw-center/sw-access.shtml
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Related Links
Related Links
For further information about Cisco MICA portware and Cisco IOS software, see the following related
sources:
•
Cisco 3600 Series Routers Release Notes
•
Cisco 3700 Series Routers Release Notes
•
Cisco AS5300 Universal Access Servers Release Notes
•
Cisco AS5800 Universal Access Server Release Notes
•
Cisco AS5x00 Cisco MICA 6-Port and 12-Port Modem Module Portware/Cisco IOS Software
Compatibility Matrixes
•
Cisco MICA Modem Dial Modifiers for Cisco AS5300, Cisco AS5400, and AS5800 Universal Access
Servers
•
Cisco IOS Release 12.2 Configuration Guides and Command References
•
Cisco IOS Release 12.2 Master Indexes
•
Cisco IOS Dial Services Command Reference for Cisco IOS Software Release 12.2
•
Firmware & portware release notes for Cisco AS5300
•
AT Command Set and Register Summary for Cisco MICA 6-Port Modules
•
Modem Management Operations
•
SPE and Firmware Download Enhancements
•
Cisco AS5300 access servers, Appendix A, “Managing Modems,” and Appendix B, “Rom Monitor,”
in the Cisco AS5300 Universal Access Server Software Configuration Guide
•
Modem Management Commands
•
V.90 and RFC-2217 dialout support for fax/data
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•
http://www.cisco.com
•
http://www-china.cisco.com
•
http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships
with your product. The Documentation CD-ROM is updated monthly and may be more current than
printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Obtaining Technical Assistance
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
•
Nonregistered CCO users can order documentation through a local account representative by calling
Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling
800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
You can e-mail your comments to [email protected].
To submit your comments by mail, for your convenience many documents contain a response card
behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com
registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
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Cisco.com provides a broad range of features and services to help customers and partners streamline
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online technical support, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Obtaining Technical Assistance
Customers and partners can self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
– P2—Your production network is severely degraded, affecting significant aspects of your
business operations. No workaround is available.
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Obtaining Technical Assistance
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Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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Obtaining Technical Assistance
Release Notes for Cisco MICA Portware Version 2.9.5.0 on Cisco AS5300, Cisco AS5800, Cisco 3600, and Cisco 3700 Series
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