City of Fort Collins
Performance Measurement
Program Overview
Futures Committee Meeting
February 9, 2015
Continuous Improvement
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Measurement Hierarchy
STRATEGIC
•
•
•
Meaningful to citizens
Indicate performance of Outcomes
Phase I
BUSINESS PLAN
•
•
•
Aligned with programs, services & initiatives
funded in the budget
Indicate performance of strategic objectives
Phase II
FOUNDATIONAL
•
Day to day, operational measures
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External Performance Measurement Reporting
• Community Dashboard - Strategic
− One-stop transparency into the most meaningful
measures that reflect City’s overall health
− Released February 2013; To be updated May 2015
• Strategy Maps – Business Plan
− Transparency into City’s performance in achieving the
71 Strategic Objectives in the City’s Strategic Plan
− Targeted release in Q3 2015
S T R A T E G Y
M A P
C O M M U N I T Y & N E I G H B O R H O O D L I VA B I L I T Y
CNL 1.1. Improve access to a broad range of quality housing that is safe, accessible and
affordable.
CNL 1.2. Preserve the significant historical character of the community.
CNL 1.3. Direct and guide growth in the community through appropriate planning,
annexation, land use and development review processes.
CNL 1.4. Preserve and provide responsible access to nature.
CNL 1.5. Preserve and enhance the City’s sense of place.
CNL 1.6. Promote health and wellness within the community.
CNL 1.7. Leverage and improve collaboration with other service agencies to address the
prevention of homelessness, poverty issues and other high priority human service needs.
CNL 1.8. Expand organizational and community knowledge about diversity, and embrace
cultural differences.
CNL 1.9. Develop clear goals, strategic definition and description of the City’s social
Strategy Maps
to be
sustainability
role within
thepublished
community. online in Q3 2015; will be the first
time we align performance measures to the strategic plan
Internal Performance Measurement Reporting
• BFO Scorecards – Business Plan
− Internally focused dialogue and accountability for the
performance of measures included in the 2014 BFO
process
− To be included in new Quarterly Service Areas
Reviews beginning in May 2015
Information is Power
Using data to continuously improve
service delivery to our community
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