Course Library 2016
Health and Safety
- General Health and Safety ƒƒ Advanced Health and Safety (AU)
ƒƒ Advanced Health and Safety (NZ) - NEW
ƒƒ Alcohol and Other Drugs in the Workplace
ƒƒ Contractor Management
ƒƒ Driver Safety
ƒƒ Electrical Safety (AU)
ƒƒ Electrical Safety (NZ) - NEW
ƒƒ Emergency Procedures
ƒƒ Ergonomics
ƒƒ Fatigue Management
ƒƒ Fire Safety
ƒƒ First Aid Refresher
ƒƒ Hazard Identification
ƒƒ Health and Safety Awareness (NZ) - NEW
ƒƒ Health and Safety Committees
ƒƒ Health and Safety for Managers (NZ) - NEW
ƒƒ Health and Safety Representatives
ƒƒ Incident Investigation
ƒƒ Injury Management (AU)
ƒƒ Injury Management (NZ) - NEW
ƒƒ Manual Tasks
ƒƒ Office Safety
ƒƒ OHS Awareness (Vic)
ƒƒ OHS for Managers (Vic)
ƒƒ OSH Awareness (WA)
ƒƒ OSH for Managers (WA)
ƒƒ Stress Management
ƒƒ Stress Management for Managers
ƒƒ Understanding the Health and Safety at Work Act (NZ) - NEW
ƒƒ Warden Instruction
ƒƒ WHS Awareness (AU)
ƒƒ WHS for Managers (AU)
ƒƒ WHS Risk Management (AU)
ƒƒ Work / Life Balance
ƒƒ Working Alone Safely - NEW
ƒƒ Workplace Hazard Management (NZ) - NEW
ƒƒ Workplace Inspections
- Chemical and Laboratory Safety ƒƒ Hazardous Chemicals (AU)
ƒƒ Hazardous Substances (NZ)
ƒƒ Labels and Safety Data Sheets
ƒƒ Laboratory Safety - Biological Hazards
ƒƒ Laboratory Safety - Chemical Hazards
ƒƒ Laser Safety - NEW
ƒƒ Radiation Safety - NEW
ƒƒ Solvents
ƒƒ Spill Prevention and Control
ƒƒ Working with Silica Dust
- Retail and Food Industries ƒƒ Armed Robbery Survival Skills
ƒƒ Food Handling and Hygiene Procedures
ƒƒ Food Safety Standards
ƒƒ Health and Safety in the Retail Industry (NZ) - NEW
ƒƒ Managing Food Allergies - NEW
ƒƒ WHS for the Retail Industry (AU)
- High Risk / Construction Industry ƒƒ Asbestos Awareness (AU)
ƒƒ Asbestos Awareness (NZ) - NEW
ƒƒ Confined Space Entry
ƒƒ Construction Safety Orientation (AU)
ƒƒ Construction Safety Orientation (NZ) - NEW
ƒƒ Forklift Safety
ƒƒ Hand Hazard Awareness
ƒƒ Hearing Conservation
ƒƒ Hot Work
ƒƒ Lock Out / Tag Out
ƒƒ Manual Tasks for Construction Workers - NEW
ƒƒ Personal Protective Equipment
ƒƒ Plant Safety
ƒƒ Safe Work Planning (SWMSs and JSAs)
ƒƒ Working at Heights (AU)
ƒƒ Working at Heights (NZ) - NEW
ƒƒ Working near Services (AU)
ƒƒ Working near Services (NZ) - NEW
ƒƒ Working Outdoors (AU)
ƒƒ Working Outdoors (NZ) - NEW
- Chain of Responsibility ƒƒ Chain of Responsibility Code of Practice (AU)
ƒƒ Dimensions and Indivisible Loads (AU)
ƒƒ Fatigue Management Duties of Off-Road Parties (AU)
ƒƒ Heavy Vehicle Driver Fatigue (AU)
ƒƒ Heavy Vehicle Driver Safety - NEW
ƒƒ Introduction to Chain of Responsibility (AU)
ƒƒ Load Restraint (AU)
ƒƒ Transporting Dangerous Goods (AU)
ƒƒ Weight of Loads (AU)
- Mining and Resources Industry ƒƒ Managing Safety and Health for Appointed Persons (WA)
ƒƒ Mining Safety and Health Awareness (AU) - NEW
Health Care / Clinical
ƒƒ Abuse and Neglect of Elderly and Disabled People - NEW
ƒƒ Chronic Disease Awareness
ƒƒ Client Risk Management
ƒƒ Dealing with Difficult and Aggressive Patients - NEW
ƒƒ Death Procedures
ƒƒ Decision Making and Consent - NEW
ƒƒ Dementia
ƒƒ Hand Hygiene
ƒƒ Incontinence - NEW
ƒƒ Infection Control
ƒƒ Invasive Procedures
ƒƒ Manual Tasks for Health Care Workers
ƒƒ Medication Management
ƒƒ Nutrition and Swallowing (AU)
ƒƒ Nutrition and Swallowing (NZ) - NEW
ƒƒ Patient Handling - The No Lift Approach - NEW
ƒƒ Positive Behaviour Support
ƒƒ Preceptorship - NEW
Course Library 2016
Ethics and Conduct
- General ƒƒ Business Continuity Management
ƒƒ Business Ethics - NEW
ƒƒ Business Travel Arrangements
ƒƒ Code of Conduct
ƒƒ Competition and Consumer Act Awareness (AU)
ƒƒ Competition and Consumer Law (NZ)
ƒƒ Conflict of Interest
ƒƒ Copyright (AU) - NEW
ƒƒ Corporate Governance (AU)
ƒƒ Corporate Governance (NZ) - NEW
ƒƒ Fraud and Corruption Awareness
ƒƒ Global Anti-Bribery and Corruption (AU)
ƒƒ Global Anti-Bribery and Corruption (NZ) - NEW
ƒƒ Privacy Awareness (AU)
ƒƒ Privacy Awareness (NZ)
ƒƒ Protected Disclosures (NZ)
ƒƒ Records Management
ƒƒ Remuneration and Rewards (AU)
ƒƒ Remuneration and Rewards (NZ) - NEW
ƒƒ Risk Management
ƒƒ Spam Act Awareness (AU) - NEW
ƒƒ Understanding and Working with the Board - NEW
ƒƒ Understanding Employee Rights (NZ) - NEW
ƒƒ Understanding Workplace Rights (AU)
ƒƒ Working from Home - NEW
- Government Sector ƒƒ Access to Official Information (NZ) - NEW
ƒƒ Accountable and Ethical Decision Making (WA)
ƒƒ Freedom of Information (ACT)
ƒƒ Freedom of Information (NT)
ƒƒ Freedom of Information (SA)
ƒƒ Freedom of Information (Vic)
ƒƒ Freedom of Information (WA)
ƒƒ Information Privacy Awareness (ACT)
ƒƒ Information Privacy Awareness (NT)
ƒƒ Information Privacy Awareness (Qld)
ƒƒ Personal Information Protection (Tas)
ƒƒ Privacy and Data Protection Awareness (Vic)
ƒƒ Privacy and Personal Information Protection (NSW)
ƒƒ Protected Disclosures (Vic)
ƒƒ Public Access to Government Information (NSW)
ƒƒ Public Interest Disclosures (ACT)
ƒƒ Public Interest Disclosures (NSW)
ƒƒ Public Interest Disclosures (NT)
ƒƒ Public Interest Disclosures (Qld)
ƒƒ Public Interest Disclosures (Tas)
ƒƒ Public Interest Disclosures (WA)
ƒƒ Recordkeeping Awareness (WA)
ƒƒ Right to Information (Qld)
ƒƒ Right to Information (Tas)
ƒƒ Victorian Charter of Human Rights and Responsibilities
ƒƒ Whistleblower Protection (SA)
- Health Care and Education Sector ƒƒ Child Protection (NZ) - NEW
ƒƒ Health Information Privacy (Qld)
ƒƒ Health Records and Information Privacy (NSW)
ƒƒ Health Records Privacy (ACT)
ƒƒ Health Records Privacy (Vic)
ƒƒ Mandatory Reporting (ACT)
ƒƒ Mandatory Reporting (NSW)
ƒƒ Mandatory Reporting (Qld)
ƒƒ Mandatory Reporting (SA)
ƒƒ Mandatory Reporting (Vic)
ƒƒ Mandatory Reporting (WA)
- Universities ƒƒ Animal Research Ethics (AU) - NEW
ƒƒ Human Research Ethics (AU) - NEW
ƒƒ Intellectual Property (AU) - NEW
ƒƒ Research Integrity (AU) - NEW
ƒƒ Student Code of Conduct - NEW
EEO
ƒƒ Disability Awareness
ƒƒ Discrimination and EEO (AU)
ƒƒ Discrimination and EEO (NZ)
ƒƒ Discrimination and EEO for Managers (AU)
ƒƒ Discrimination and EEO for Managers (NZ)
ƒƒ Diversity in the Workplace
ƒƒ Managing Unconscious Bias - NEW
ƒƒ Mental Health Awareness
ƒƒ Mental Health Disclosure (AU)
ƒƒ Mental Health Disclosure (NZ)
ƒƒ Sexual Harassment Prevention
ƒƒ Sexual Harassment Prevention for Managers
ƒƒ Supporting Colleagues with Anxiety - NEW
ƒƒ Supporting Colleagues with Depression - NEW
ƒƒ Workplace Bullying and Occupational Violence
ƒƒ Workplace Bullying and Occupational Violence for Managers
Customer Service
ƒƒ Customer Service
ƒƒ Developing Client Relationships
ƒƒ Handling Angry and Upset Customers
ƒƒ Managing Complaints
ƒƒ Professional Telephone Etiquette
Talent Management
ƒƒ Coaching - NEW
ƒƒ Interviewing Skills and Techniques
ƒƒ Managing Probation - NEW
ƒƒ Mentoring Others
ƒƒ Offboarding - NEW
ƒƒ Onboarding
ƒƒ Performance Management for Employees
ƒƒ Performance Management for Managers
ƒƒ Recruitment and Selection
ƒƒ Strategic Talent Management
ƒƒ Writing Position Descriptions and Job Advertisements - NEW
Course Library 2016
Finance
ƒƒ Anti-Money Laundering and Counter-Terrorism Financing (AU)
ƒƒ Anti-Money Laundering and Counter-Terrorism Financing (NZ) - NEW
ƒƒ Cash Handling - NEW
ƒƒ Credit Assessment Fundamentals - NEW
ƒƒ Credit Contracts and Consumer Finance Act Awareness (NZ) - NEW
ƒƒ Credit Risk Management - NEW
ƒƒ Finance for Non-financial Professionals
ƒƒ Insider Trading Awareness (AU)
ƒƒ Insider Trading Awareness (NZ) - NEW
ƒƒ Managing Budgets
ƒƒ National Consumer Credit Protection Act Awareness (AU)
ƒƒ National Credit Code Awareness (AU)
ƒƒ Procurement Guidelines
ƒƒ Procurement Guidelines for ACT Government - NEW
ƒƒ Procurement Guidelines for NSW Government - NEW
ƒƒ Procurement Guidelines for Queensland Government - NEW
ƒƒ Procurement Guidelines for Victorian Government - NEW
ƒƒ Procurement Guidelines for WA Government - NEW
ƒƒ Securing Payment Card Data
Business Management
ƒƒ Introduction to Using Workplace Data - NEW
ƒƒ Workforce Planning - NEW
Communication and Personal Development
ƒƒ Business Etiquette
ƒƒ Business Writing Skills
ƒƒ Conflict Resolution For Employees
ƒƒ Creating eLearning Modules
ƒƒ Designing and Delivering Presentations
ƒƒ Developing Resilience - NEW
ƒƒ How to Communicate Effectively
ƒƒ Improving Your Listening Skills - NEW
ƒƒ Influencing and Negotiating with Others - NEW
ƒƒ Problem Solving
ƒƒ Running Effective Face-to-Face Training
ƒƒ Time and Priority Management
ƒƒ Understanding Body Language
ƒƒ Understanding Different Behavioural Styles
ƒƒ Writing Effective Emails
ICT
ƒƒ Acceptable Internet Use
ƒƒ Electronic Communication and Social Media
ƒƒ Information Security Management
Sustainability / Environment
ƒƒ Air Emissions Management
ƒƒ Corporate Social Responsibility
ƒƒ Environmental Awareness
ƒƒ Resource Efficiency
ƒƒ Sustainability Awareness
ƒƒ Sustainable Energy Practices
ƒƒ Waste Management
ƒƒ Water Conservation
Induction
ƒƒ Contractor Induction (High Risk) (AU)
ƒƒ Contractor Induction (High Risk) (NZ) - NEW
ƒƒ Contractor Induction (Low Risk)
ƒƒ Directors Induction - NEW
ƒƒ Employee Induction
ƒƒ Health Services Induction
ƒƒ Laboratory Induction
ƒƒ Manager Induction
ƒƒ Site Induction
Leadership and Management
ƒƒ Building and Managing Teams
ƒƒ Change Management
ƒƒ Emotional Intelligence in Leadership
ƒƒ Engaging and Motivating Employees
ƒƒ Leadership
ƒƒ Making Decisions
ƒƒ Managing Difficult Situations
ƒƒ Managing the Discipline Process
ƒƒ Managing Workplace Conflict
ƒƒ Running Effective Meetings
Project Management
ƒƒ Planning and Running Events
ƒƒ Project Management
ƒƒ Writing Effective Business Cases - NEW
Quality Assurance
ƒƒ Contributing to Innovation
ƒƒ Good Manufacturing Practice (AU)
ƒƒ Good Manufacturing Practice (NZ) - NEW
ƒƒ Lean Manufacturing
ƒƒ Quality Management
ƒƒ Six Sigma
Sales
ƒƒ Creating Business Blogs
ƒƒ Handling Objections - NEW
ƒƒ Introduction to Sales
ƒƒ Networking Skills
ƒƒ Sales Prospecting
ƒƒ Telephone Sales
Microsoft Office
ƒƒ Microsoft Excel 2010
ƒƒ Microsoft Excel 2013
ƒƒ Microsoft Outlook 2010
ƒƒ Microsoft Outlook 2013
ƒƒ Microsoft PowerPoint 2010
ƒƒ Microsoft PowerPoint 2013
ƒƒ Microsoft Word 2010
ƒƒ Microsoft Word 2013