Cisco Collaboration Optimization Services

TheRealBene t
sandSav
i
ngsofUt
i
l
l
i
z
i
ng
Ci
scoCol
l
abor
at
i
onOpt
i
mi
zat
i
onSer
vi
ces
58% ROI
Wi
t
hAl
mostI
mmedi
at
ePaybackPer
i
od
$1,
548,
750
Resour
ceaugment
at
i
onandaccess
t
odeepknowl
edgeofCi
sco
escal
at
i
onpr
ocesses,t
echnol
ogi
es,
andnew pr
oduct
s
$570,
240
Shor
t
ert
i
mef
r
amef
ordepl
oyment
ofnew net
wor
kser
vi
cesandease
ofr
ol
l
outofcompl
exsol
ut
i
onsand
new f
unct
i
onal
i
t
y
CostAvoi
danceSavi
ngsf
r
om
I
TResour
ceHeadcount
Pr
oj
ectCostSavi
ngs
Duet
oFast
erDepl
oyment
$523,
438
Pr
oduct
i
vi
t
ySavi
ngsf
r
om
I
mpr
ovedSt
abi
l
i
t
y
$346,
154
CostAvoi
danceSavi
ngs
f
r
om Sof
t
war
eandDesi
gn
Recommendat
i
onsDuet
oAudi
t
s
$120,
000
Savi
ngsf
r
om I
mpr
ovedSt
a
Tr
ai
ni
ngandKnowl
edgeTr
ansf
er
$105,
000
I
TPr
oduct
i
vi
t
ySavi
ngs
$74,
207
LaborSavi
ngsf
r
om
I
mpr
ovedAvai
l
abi
l
i
t
y
Bet
t
eruserpr
oduct
i
vi
t
yandcust
omer
exper
i
encewi
t
hi
mpr
ovedst
abi
l
i
t
y
Sof
t
war
eanddesi
gn
r
ecommendat
i
onsasar
esul
tofaudi
t
s
l
eadi
ngt
ocostavoi
dancesavi
ngs
I
mpr
ovedst
a t
r
ai
ni
ng
andknowl
edget
r
ansf
er
Easeofadmi
ni
st
r
at
i
onl
eadi
ngt
o
I
Tr
esour
cepr
oduct
i
vi
t
ysavi
ngs
I
mpr
ovedcol
l
abor
at
i
onar
chi
t
ect
ur
e
ser
vi
ceavai
l
abi
l
i
t
y
I
t
’
sAl
lPossi
bl
eWhenYou
Opt
i
mi
zeYourCol
l
abor
at
i
onExper
i
ence.
Thecos
tt
ot
hecompos
i
t
eor
gani
z
at
i
onofCi
s
coCol
l
abor
at
i
onOpt
i
mi
z
at
i
onSer
v
i
cesi
s$610,
000pery
ear
.
Thet
ot
alcos
tf
ort
het
hr
ee-y
earper
i
odcov
er
edbyt
heanal
y
s
i
si
s$1,
830,
000.Thi
scons
i
s
t
sofopt
i
mi
z
at
i
ons
er
v
i
cef
eesf
orUni
f
edCommuni
cat
i
onsandCont
actCent
er
.
Sour
ce:For
r
es
t
erRes
ear
ch,TheTot
alEconomi
ci
mpactofCi
s
coCol
l
abor
at
i
onOpt
i
mi
z
at
i
onSer
v
i
ces
,2012.