Unified Communications Cisco on Cisco—Executive Module Version 7.0, Q1, FY’07 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 1 IP Communications Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 2 IP Communications at Cisco Global Deployment 256 locations covered 69,368 phones deployed 21,670 IP Communicators deployed 25 Cisco CallManager clusters support these sites 46,200 Cisco Unity voice mail boxes activated 50 Tier 1 sites enabled, 20841 Unified Video Telephony Advantage users 12 IP Contact Center locations Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 3 Executive Summary IP Telephony Flexibility Savings Mobility Video Applications •Reducing 262 PBXs to 25 clusters of Call Managers improves manageability and new services flexibility •Reduced PBX lease costs in San Jose by $1.5 M / year •Avoiding new cabling and real estate costs saves money in new locations ($250K per building in SJ) •IP Communicator and Extension Mobility have become the mainstay of flexible workplaces •IP Communicator with VPN and wireless, brings mobility to traveling employees •Cisco IP Telephony solution forms the infrastructure for seamless voice and video solution for better collaboration •Over 20481 Unified Telephony Advantage users to date •Cisco IP Telephony Applications simplify GTRC menus and sales contacts and services. Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 4 IP Telephony at Cisco Today EMEA One large CCP/SRST cluster across three sites Three standalone Cisco CallManagers due to latency London Toronto San Jose Centralize call processing Survivable remote site telephony Amsterdam Brussels Boston Raleigh Tokyo Tel-Aviv Dubai India Hong Kong Singapore Americas • Raleigh to serve all Southeast U.S. and South America Johannesburg Sydney • Boxborough to serve all Northeast U.S. and Canada • San Jose to serve all West/Central U.S. and Mexico • Toronto (Kanata) to serve all of Canada Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Asia Pacific Five CCP/SRST clusters to serve 40 offices 5 San Jose Campus Old TDM World New IP World Proprietary TDM Network Shared IP Network Architecture Architecture 64 EPN equipment cabinets 1 network using existing infra. 2 dual processor cabinets 11 servers 45 buildings 2 buildings (K & 12) 32,000 end devices 26,000 end devices Installation Installation Each EPN, 2.5 Eng. for 2-3 mos. 2 eng. for 8 hrs Support Support Lucent per-port charges MACs = 6-8 technicians No per-port charges MACs = 1 integrated INS team Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 6 IP Telephony at Cisco Past All-PBX infrastructure Replaced with IP Call Managers in 2000-2002 timeframe Lease costs saved: $1.5M / year in San Jose Present Global: – 69,368 IP phones – 25 IP CallManager Central Call Processing clusters in production Cisco San Jose: – 26,000 IP telephones in a single cluster with availability 99.998% (last 24 months) IP Communicator, Unified Video Telephony Advantage deployed Global IPT Applications Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public Future New CM features, new IP Telephony applications, bring new business capabilities Full Video solution combines H.323 and SIP Video solutions into seamless solution Expanding audio conferencing into rich media communications Home office IP Telephony extensions 7 IP Communications – Sound Bite Summary Productivity ¾ Use of IP Communication tools from almost anywhere in the world. Operational Excellence ¾ Automated monitoring ¾ Global management and Upgrades Cost Savings ¾ Removal of PBX lease and maintenance contract costs (which San Jose and Americas alone cost $7.7M/year ¾ Reduced Data Center space ¾ Utilization of existing space Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 8 More INTERNAL IP Communications Resources Case Studies IP Telephony - http://wwwin.cisco.com/it/technology/at_work/ipt-cs.shtml IP Contact Center - http://wwwin.cisco.com/it/technology/at_work/ipcc-cs.shtml Video - http://wwwin.cisco.com/it/technology/at_work/vid-cs.shtml Question Forum (Answers from the Experts) IP Telephony http://iforums.cisco.com/iforum/servlet/SCom?page=scom&folderID=caw&TOPICID=.ee 77364&CommCmd=MB?cmd=display_messages&mode=new&location=.ee77364 IP Contact Center http://iforums.cisco.com/iforum/servlet/SCom?page=scom&folderID=caw&TOPICID=.ee 77362&CommCmd=MB?cmd=display_messages&mode=new&location=.ee77362 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 9 More INTERNAL IP Communications Resources Operational Practices & Design Guides IP Telephony - http://wwwin.cisco.com/it/technology/at_work/ipt_op.shtml Video - http://wwwin.cisco.com/it/technology/at_work/vid-wp.shtml Conferencing - http://wwwin.cisco.com/it/technology/at_work/conferencing_op.shtml Product & Solutions Deployment Status IP Telephony - http://wwwin-tools.cisco.com/itgss/cw_pa/home.do?currentAction=getTechnologyDetails&strTechID=10 IP Contact Center - http://wwwin-tools.cisco.com/itgss/cw_pa/home.do?currentAction=getTechnologyDetails&strTechID=9 Video - http://wwwin-tools.cisco.com/itgss/cw_pa/home.do?currentAction=getTechnologyDetails&strTechID=16 ORDER Resources for you and your customer http://wwwin.cisco.com/it/oncisco/collateral/index.shtml Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 10 More EXTERNAL IP Communications Resources Case Studies http://www.cisco.com/en/US/about/ciscoitatwork/case_studies/ipcommu nications.html Operational Practices and Design Guides IP Telephony http://www.cisco.com/en/US/about/ciscoitatwork/case_studies/ipcommunications_dl0.html Video - http://www.cisco.com/en/US/about/ciscoitatwork/video_op.html Design Guides http://www.cisco.com/en/US/netsol/ns340/ns394/ns165/ns391/networking_solutions_design_gui dances_list.html Technology Seminar (VoDs, PDFs and Transcripts available) http://www.cisco.com/web/about/ciscoitatwork/tech_seminar.html Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 11 More EXTERNAL IP Communications Resources Call to get Product, Solution and Financing Information 1-800-745-8308 ext 4699 Order Resources http://cisco.com/en/US/ordering/index.shtml Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 12 Presentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Public 13
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