Complaints procedure
Informal
procedure
Formal procedure
Internal review
If not resolved
Mediation
External review
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Complaints
procedure
• Seek assistance from your supervisor or manager
(or if you can’t talk to them, contact HR for help)
• Lodge a formal complaint to the immediate
supervisor or other appropriate person – follow
the Procedure for Dealing with Workplace
Complaints or Procedure for Dealing with Student
Complaints.
If not resolved
• Try to sort it out directly with the person
concerned.
Formal complaints procedure
Formal complaint to supervisor or
other appropriate person
Investigation
Recommendations for resolution
Final decision & actions to be taken
Monitoring & evaluation
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Complaints review
Internal review of the final decision
• Review and determination by the
University Ombudsman.
• Referral to the Vice-Chancellor with recommendations.
External review
• NSW Anti-Discrimination Board
• Australian Human Rights Commission
• Independent Commission against Corruption
• NSW Ombudsman