Matakuliah : V0162 - Pengantar Industri Hospitality dan
Pariwisata
Tahun
: 2008
Hospitality and Tourism in Perspective
(Wawasan dan Perspektif Industri Hospitality dan Pariwisata)
Week 1
QUESTIONS?
Bina Nusantara
HO@0808
Review Questions 1
1.
2.
3.
4.
5.
6.
Bina Nusantara
Distinguish between the manufacturing and service sectors
Define the term hospitality and its scope
Explain briefly the special features of hospitality industry
Define the key characteristics of hospitality
Define the term moments of truth and give examples
Why are social and communication skills important for people
working in the hospitality industry?
HO@0808
THANK YOU AND
HAVE A GOOD DAY
Bina Nusantara
HO@0808