Matakuliah
Tahun
: V0196 - Operasional Tata Graha
: 2009/2010
KONSEP DASAR PERSIAPAN KAMAR
TAMU
PERTEMUAN KE 6
PERSIAPAN ROOM ATTENDANT
1. Persiapan Diri
# Fisik dan mental yang sehat dan kuat
# Penampilan (uniform/seragam kerja, kerapihan)
2. Persiapan administrasi kerja
# Administarsi kehadiran
# Laporan kerja di Housekeeping Office
# Mengikuti briefing dari supervisor
# Menerima room assignment ( penugasan)
3. Persiapan sarana kerja
# Room attendant trolley/cart
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Room attendant trolley / cart :
Kereta yang merupakan perangkat kerja room attendant yang dirancang
sedemikian rupa agar praktis untuk meletakkan perangkat kerja yang
digunakan untuk operasional membersihkan kamar.
Perangkat kerja lainnya adalah :
-Penyedot debu (vacuum cleaner)
-Sikat (brush)
-Sapu (broom)
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Peran & Fungsi Tata Graha & Binatu di Hotel
 Peran dari Housekeeping :
• Menciptakan suasana hotel yang bersih, menarik, nyaman
dan aman
• Memberikan pelayanan kamar dengan sebaik – baiknya
kepada tamu sehingga tamu merasa puas saat berkunjung
dan menginap di hotel
• Menyiapkan penataan dan pemeliharaan kamar – kamar
• Bertanggung jawab atas pemeliharaan kebersihan seluruh
outlet dan ruangan umum di hotel
• Memberikan pelayanan hotel, linan dan uniform karyawan
serta pencucian Guest Laundry
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Komponen isi trolley
-Room and guest supplies
-Cleaning supplies
-Cleaning equipment and cleaning tools
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STOCKING TROLLEY
Equipment :
-Room attendant trolley
-Daftar kamar (Housekeeping report)
-Spesifikasi perlengkapan
-Perlengkapan
Prosedure :
-Cek daftar kamar ( housekeeping report )
-Isi trolley dari bagian bawah ke atas
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Semua ini dilakukan untuk mempermudah kerja dari room
attendant, dan sebaiknya dilakukan cek ulang agar yakin
tidak ada yang tertinggal, sehingga waktu kerja menjadi 7
efisien dan efektif
STEP 1 ENTERING THE GUEST ROOM
a. Check the room status
b. Check for “DND” signs (do not knock the door or ring the bell
if the sign is hanging on the door)
c. Knock firmly and say “Housekeeping” ( do not use key )
d. Wait for a response, if there is no answer, then you have to
knock again, and say, “Housekeeping”
e. Wait a second time for response, there’s still no answer, then
you have to knock again and say “Housekeeping”
f. If the guest is sleeping or the guest is in the bath room,
leave quietly and close the door
g. If the guest is inside, ask the permittion to clean up the room
h. If the room is unoccupied, position your cart in front of the
door and leave the door open, then you can start clean the
room
i. If the guest returns while you are cleaning, you can offer to
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finsh later. Ask to see the guest’s room key to verity that the 8
key and room number is match
STEP 2 BEGINNING TASK
a. Remove the hand caddy from cart and carry it into the
bathroom
b. Turn all the lights. Replace any burned out the light bulbs
c. Open the draperies. Check drapery cords and hooks
d. Open windows or sliding door if appropriate. Check for
breakage and dirt
e. Check the air conditioning and heating unit for proper
operation. Set according to property standards, and check
general room condition
f. Remove and replace dirty ashtrays and dirty glasses
g. Collect any foods service trays and dishes
- set items neatly outside the door
- call room service for pick up the trolley
h. Empty the trash and replace wastebasket liners
i. For check – out, report any personal belongings left behind
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by the guest to your supervisor
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STEP 3
STRIPPING THE BED
a. Remove any clothing or personal items from the bed
b. Remove the bedcover and blanket, then place them on
chair
c. Remove cases from pillows. Plave pillows aside with the
bedcover and blanket
d. Remove the sheet ( one by one )
e. Put soiled linen into the dirty linen on the cart
f. Check under the bed for trash or guest items. Remove
them to a convenient place
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STEP 4 MAKING THE BED
a. Check the mattress paad for stain and damage, change the
matress pad if necessary
b. Center the bottom sheet on the matress
c. Place the second sheet on the bed, wromg side up
d. Place the blanket on second of the second sheet
e. Place the third/top sheet on blanket
f. At the head of the bed, turn the top sheet over the blanket
about 30 cm – 40 cm
g. Make sure the blanket and sheet are tucked in neatly along
the sides and foot of the bed
h. Center the bedcover and fold the bedcover down from the
head, leaving enough room to cover the pillows
i. Place the pillows at the head of the bed and bring the
bedcover over them. Tuck in the bedcover beneath the
pillows
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j. Take a moment to check for smoothness both up close and11
from a distance. Smooth out any wrinkles.
STEP 5
DUSTING / DUST THE ROOM
a.
b.
c.
d.
Dust and polish mirror
Dust the windowsill
Dust any tables and chairs
Clean and dust the telephone. Check proper operation by
picking up receiver and listening for the dial tone
e. Dust the television. Turn it on to make sure it works
properly, then turn it off
f. Clean the closet/wardrobe
g. Clean the both sides of the guestroom door
h. Restock the room with the guest supplies
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STEP 6
CLEANING THE BATHROOM
a.
b.
c.
d.
e.
f.
g.
h.
i.
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Turn on lights, remove used towels and bathmat
Empty trash and wipe container
Flush and clean the toilet bowl
Clean the bathtub and shower area
Clean the vanity and washbasin area
Clean the bathroom
Restock bathroom supplies
Clean the floor
Make one final check and turn off the lights.
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STEP 7
VACUUMING THE ROOM
a. Take vacuum to the farthest corner in the guest room, begin
vacuuming
b. Vacuum your way back to the door
c. Close windows and turn off lights along the way
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STEP 8
CHECKING THE GUEST ROOM
a. Check that all supplies and equipment are properly loaded
back on the room attendant’s cart
b. Smell the air spray the air freshner if necessary
c. Make sure all lights are turned off
d. Leave the room and close the door. Make sure it is locked
e. Indicate status of the room ( room attendant report )
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Soal
1. Persiapan apa saja yang dibutuhkan seorang room
attendant untuk membersihkan kamar tamu?
2. Sebutkan 8 langkah membersihkan kamar dan jelaskan!
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