COST SUMMARY
Standard Costs
Rental
VoIP Phones
Handset Warranty
Handset Moves
Standard Headset
Wireless Headset
Other Costs
All Station types including soft phones^
See Computer Shop website for current pricing
Lifetime
Carried out by users
See Computer Shop website for current pricing
See Computer Shop website for current pricing
$ 0.00
These costs are for additional features offered by software packages and additional licenses
Interaction Client Package
Advanced call control software + soft phone + desktop faxing + interaction client .NET & interaction client web edition
Desktop Faxing
Receive faxes on your phone number and have they sent to your email. Send faxes from your PC
Call Queue Agent Level 1
Receive calls as part of a Call Centre or Queue Group. 2 Interaction types – Call & Call Back
Call Queue Agent Level 2
Receive calls as part of a Call Centre or Queue Group. 3 Interaction types – Call, Call Back & Email
Call Centre Supervisor
Monitor all aspects of your Call Queues
Reports Page add-on-Supervisor Reports
$ 133.00
$
0.00
$1,134.00
$1,659.00
$ 875.00
$ 196.00
NB. Prices are subject to change
^ A soft phone is a software application that runs on your computer. It allows the computer with the addition of a headset to act as a telephone on the telephony system.
This may be useful for staff that travel, staff working off campus, staff working from home. A connection to the internet and the CSU VPN software is required to make
use of the soft phone when not a CSU campus.