pressing the
the handset.
the handset.
IP560
VoIP
Polycom IP560
VoIP Phone
Phone
Division of
Information Technology
Polycom
Phone
Quick
UserIP560
Guide VoIP
Polycom
IP560
VoIP Phone
Polycom IP560 VoIP Phone
Basic Phone Features
Quick
User Guide
Customizing
Phone
Quick UserYour
Guide
Quick User Guide
Basic Phone Features
BASIC
PHONE
FEATURES
Basic
Phone
Features
Customizing
Your Phone
Basic
Phone Features
Customizing
Your Phone
Customizing Your Phone
PLACING A CALL
BASIC
PHONE
FEATURES
Using
Handset:
BASICthe
PHONE
FEATURES
BASIC
PHONE
FEATURES
Pick
up the
handset
and dial the number or
PLACING
A CALL
dial
the
number
first,
PLACING A CALLand then pick up the
PLACING
A CALL
Using
the Handset:
handset.
or
keys, or picking up
Using
the Speakerphone:
ANSWERING
A CALL
ANSWERING
A CALL
Press:
Using the Handset:
Using
the Handset:
-Pick ,up
or
the handset.
Using
the
Speakerphone:
Pick
the
handset.
-theup
line
key,
or
Using
the
Speakerphone:
Press:
-Using
The Answer
soft key.
the
Speakerphone:
Press:
, or
Press:
--the, line
or
Using
thekey,
optional
or Headset:
or
--the, line
key,
or
-Press
The line
Answer
key, soft
or key.
--the
The Answer
soft
key.
- The Answer soft key.
Using
the calls
optional
Incoming
mayHeadset:
be ignored by pressing
Using the optional Headset:
Press
Using
the
optional
Headset:
the Reject soft key or
during
Press
ringing.
Press
Incoming calls may be ignored by pressing
Incoming calls may be ignored by pressing
the Rejectcalls
soft
key or
Incoming
may
be ignored byduring
pressing
ENDING
A CALL
the Reject soft
key or
during
ringing.
the
Reject
soft
key
or
during
Using
the Handset:
ringing.
ringing.
Hang
up or press the End Call soft key.
ENDING A CALL
ENDING A CALL
Using the Speakerphone:
ENDING
A CALL
Handset:
Using
Pick
upthe
theHandset:
handset and dial the number or
Using
the
Handset:
Pick
up
the
handset
dial
thepick
number
Using
the
hands-free
Speakerphone:
dial
the
number
first,and
and
then
up theor
Pick
up the
handset
and
dial
thepick
number
dial
the
number
first,
and
then
up theor
1.
with
the
handset
on-hook,
press:
handset.
dial
the
number
first,
and
then
pick
up the
handset.
-any assigned line key, or
handset.
Using
Speakerphone:
-the the
Newhands-free
Call soft key.
Using
the
hands-free
Speakerphone:
1.
with
the
handset
on-hook,
press:
2.
Dial
the
number.
Using
the
hands-free
Speakerphone:
1.
with
the
handset
on-hook,
press:
-any
assigned
line
key,
or
Or
dial
the
number,
and
then
press the Dial
1.-any
withassigned
the handset
on-hook,
press:
line
key,
or
-the
New
Call
soft
key.
soft
key.
-any New
assigned
Call line
soft key,
key. or
2.-the
Dial New
the number.
-the
Call
soft
key.
2.
Dial
the
number.
Using
Or
dialthe
theoptional
number,Headset:
and then press the Dial
2.
Dial
the
number.
OrWith
dial
the
then press
the Dial
1.
thenumber,
headset and
connected,
press:
soft
key.
Or dial
the number, and then press the Dial
soft
key.
-any assigned line key, or
soft key.
Using
-the the
Newoptional
Call softHeadset:
key.
Using
the
optional
Headset:
1.
With
the
headset
connected, press:
2.
Press
Using
the optional Headset:
1.-any
Withassigned
the headset
connected,
press:
line
key,
or
1. Dial
Withthe
thenumber.
headset connected,
press:
3.
-any
assigned
line
key,
or
-the New
Call line
soft key,
key. or
-any
assigned
Or
dial
the
number,
and
then
press
-the New Call soft key.
2.-the
Press
New Call soft key.
2.
Press
3.
Dial
number.
During
a call,
you can alternate between
2. Pressthe
3. Dial the number.
handset,
headset,
hands-free
modes by
Or
dial
the
number,
then press
3. Dial the number.orand
Or dial the number, and then press
pressing
thenumber,
or andkeys,
picking up
Or
dial the
then or
press
During
a call, you can alternate between
the
handset.
During a call,
you can
alternate between
handset,
headset,
or hands-free
modes by
During
a call,
you can
alternate between
handset,
headset,
or hands-free
modes by
pressing
the
or
keys,
or
picking
up
handset,
headset,
or
hands-free
modes by
ANSWERING
A
CALL
pressing
the
or
keys, or picking up
the
handset.
pressing
or
keys, or picking up
Using
thethe
Handset:
the handset.
the
handset.
Pick up the handset.
Using
theorHandset:
Hang
press
the Call
End soft
Call key.
soft key.
Press up
the End
Using
theoror
Handset:
Hang up
press the End Call soft key.
Hang up or press the End Call soft key.
Using
Using the
the Speakerphone:
optional Headset:
Using
the
Speakerphone:
Using
the
Speakerphone:
Press
or
Press
or the
the End
End Call
Call soft
soft key.
key.
Press
or
the
End
Call
soft
key.
or the End Call soft key.
Press
Using the optional Headset:
MICROPHONE
MUTE
Using the optional Headset:
Using
optional
Headset:
Press the or
the End
Call soft key.
Press a call,
or the
End Call
soft key.
During
press
. Mute
applies to all
or the End Call soft key.
Press
modes: handset, headset, and hands-free.
MICROPHONE MUTE
You can hear all other
parties while Mute is
MICROPHONE
MUTE
MICROPHONE
During
a call, press MUTE
. Mute applies to all
enabled.
During
a
call,
press
. Mute
applies
to all
modes:ahandset,
headset,
and applies
hands-free.
During
call, press
. Mute
to all
modes:
handset,
headset,
and
hands-free.
You
canoff
hear
all other
while
Mute is
To turn
Mute,
pressparties
again.
modes:
headset,
and
hands-free.
You
can handset,
hear all other
parties
while
Mute is
enabled.
You
can
hear
all
other
parties
while
Mute
is
enabled.
CALL
HOLD AND RESUME
enabled.
To turn off Mute, press
again.
ToDuring
turn offa Mute,
press
again.
1.
call, press
again.
To turn off Mute, press
or the Hold soft key.
CALL HOLD AND RESUME
CALL
AND
RESUME
2. PressHOLD
again,
the Resume
soft key, or
CALL
HOLD
AND RESUME
1.
During
a
call,
press
the line key to resume the call.
1. During
a call,
or
the Hold
soft press
key.
1. During
a call,
press
or the Hold soft key.
2.LOCAL
Press
again,
the Resume
soft key, or
or
the HoldCONFERENCE
soft
key.
CALLS
2. Press
again,
the the
Resume
soft key, or
the
line
key
to
resume
call.
again,
the the
Resume
soft key, call:
or
2. Press
To
create
a three-way
local
conference
the
line key
to
resume
call.
the
linethe
keyfirst
to resume
1. Call
party. the call.
Using
Pick upthe
theHandset:
handset.
ToCall
create
three-way
conference call:
1.
the aafirst
party. local
ToCall
create
three-way
1.
the first
party. local conference call:
ANSWERING A
ANSWERING A
ANSWERING
A
Using the Handset:
CALL
CALL
CALL
LOCAL CONFERENCE CALLS
LOCAL CONFERENCE CALLS
LOCAL
CALLS call:
To
create aCONFERENCE
three-way local conference
the line key to resume the call.
the line key to resume the call.
LOCAL CONFERENCE CALLS
2.LOCAL
Press CONFERENCE
or the Confrnc
soft key to
CALLS
To
create
a three-way
local conference
call:
create
a
new
call
(the
active
call
is
placedcall:
on
To create a three-way local conference
1.
Call
the
first
party.
hold).
1. Call the first party.
2.
the Confrnc
3. Press
Place a call to theorsecond
party.soft key to
2.
Press
orparty
the
Confrnc
keyon
to
create
a
new
call
(the
active
call issoft
placed
4.
When
the
second
answers,
press
2. Press
or the Confrnc
soft
key to
create
a
new
call
(the
active
call
is
placed
on
hold).
or the
softcall
keyisagain
create a new
call Confrnc
(the active
placedtoon
hold).
3.
Place
a
call
to
the
second
party.
join
all
parties
in
the
conference.
hold).
3.
callsecond
to the second
party. press
4. Place
Whenaathe
party answers,
3.
Place
call to the second
party.
4.When
When
the
second
party
answers,
pressto
a the
conference
has
been
established,
or second
the Confrnc
soft
key again
4. When
party
answers,
press
or
the
Confrnc
soft
key
again
pressing
the
Split
soft
keysoft
willkey
splitagain
the to
join
all parties
in the
conference.
or
the
Confrnc
to
join
all parties
in two
the conference.
conference
into
calls on hold.
join
all parties
in the conference.
When a conference has been established,
When
athe
conference
haskey
been
Placing
onsoft
hold
on
theestablished,
conference
pressing
thecall
Split
will
split
the
When
a conference
haskey
been
established,
pressing
the
Split
soft
will
split
the
originator’s
phone
will
place
the
other
conference
pressing
theinto
Splittwo
softcalls
keyon
willhold.
split
the
conference
into
two calls on
on hold.
parties
in the
conference
conference
into
two calls on hold.
hold.
Placing the call on hold on the conference
Placing
the call
on be
hold
on thethe
A
conference
may
atconference
any
time
originator’s
phone
willcreated
place
other
Placing
the call
on hold
on thethe
conference
originator’s
phone
will
place
other
between
an
active
call
and
a
call
which
parties in thephone
conference
on hold.
originator’s
will place
the other is
parties
in
the
conference
on
hold.
on holdin
(on
the
same lineon
or hold.
another line)
parties
the
conference
A
may
created
byconference
pressing the
Joinbesoft
key. at any time
A
conference
may be
at any
time
between
an active
callcreated
and a call
which
is
A
conference
may be
created
at any
time
between
an
active
call
and
a
call
which
is
Ending
call
on
the
conference
on
holdthe
(on
the
same
line
oraanother
line)
between
an
active
call
and
call
which
is
on
hold (on the
the
same
line
or another
line)
originator’s
phone
will
allow
the other
by
pressing
Join
soft
key.
on
hold
(on
the
same
line
or
another
line)
by
pressing
the Jointhe
soft key.
parties
to continue
by pressing
the Join softconference.
key.
Ending the call on the conference
Ending
the call
on the
originator’s
phone
willconference
allow the other
Ending
the call
on the
conference
CALL
TRANSFER
originator’s
phone
will
the other
parties to continue
the allow
conference.
originator’s
phone
will
allow
the other
1.parties
Duringtoacontinue
call, pressthe conference.
or the
parties to continue the conference.
Trnsfer soft key (the active call is placed on
CALL
TRANSFER
hold).
CALL TRANSFER
CALL
1.
call,
or the
2. During
PlaceTRANSFER
a acall
topress
the party to which
you
1.
During
a call,
press
orplaced
the on
Trnsfer
soft
key
(the
active
call
is
want
to
transfer
the
call.
1. During a call, press
or the
Trnsfer
key (the
call is placed
hold).
3.
After soft
speaking
withactive
the second
party, on
Trnsfer
soft
key (the
active
call is placed
on
hold).
2.
Place a call to or
thethe
party
to which
youto
press
Trnsfer
soft key
hold).
2.
Place
call to the
which you
want
to aatransfer
the party
call. to
complete
the
2.
Place
call transfer.
to the
party
to which you
want
to
transfer
the
call.
3.
After
withcall.
the second party,
want
to speaking
transfer the
3. After
speaking
with the second party,
Blind soft
key
tosecond
transfer
the to
call
press
orwith
the
Trnsfer
softparty,
key
3.Press
Afterthe
speaking
the
orto
the
Trnsfer
soft
key to
press
without
speaking
the
second
party.
complete
the
transfer.
press
or the Trnsfer soft key to
complete the transfer.
complete the transfer.
Transfer
cancelled
during the call
Press themay
Blindbesoft
key to transfer
Press
thespeaking
Blindby
soft
key
to
transfer
thesoft
call
establishment
pressing
the
Cancel
without
to
the
second
party.
Press the Blind soft key to transfer
the call
without
speaking
to
the
second
party.
key. The speaking
original call
is resumed.
without
to the
second party.
Transfer may be cancelled during
Transfer
may be
during
establishment
bycancelled
pressing the
Cancel soft
Transfer
may be
cancelled
during
establishment
by
pressing
the
Cancel soft
key.
The
original
call
is
resumed.
establishment by pressing the Cancel soft
key. The original call is resumed.
key. The original call is resumed.
Transfer may be cancelled during
Transfer may be cancelled during
establishment by pressing the Cancel soft
establishment
by pressing the Cancel soft
CALL
key.
TheFORWARDING
original call is resumed.
key. The original call is resumed.
To enable call forwarding:
1. Press the Forward soft key from the
CALL FORWARDING
phone’s idle display or press and
CALL FORWARDING
CALL
FORWARDING
To
enable
call forwarding:
select
Features,
and then Forward.
To
enable
call
forwarding:
1.
Press
the
Forward
soft
keyfrom
from the
2.
Select
a
Forwarding
Type
To enable call forwarding:
1. Press thephone’s
Forward
soft
key from
the and
idle
display
or press
Always,
No
Answer,
and
Busy.
1. Press the Forward soft key from
the
phone’s
idle
display
or
press
and
select
Features,
andidle
then
Forward.
3. For all
types,
enter
a display
number
topress
forward
phone’s
or
and
select
Features,
and
then
Forward.
2.
acalls
Forwarding
Type
from
all Select
future
to.and then
select
Features,
Forward.
2.
aAnswer,
Forwarding
Type
from
Always,
Answer,
and
Busy.
4. Select
For NoNo
enter
the
number of
2.
Select
a Forwarding
Type
from
Always,
No
Answer,
and
Busy.
3.
Forbefore
allNo
types,
enterand
a number
to forward
rings
forwarding.
Always,
Answer,
Busy.
3.
For
all
types,
enter
a
number
to forward
all
future
calls
to.
5. For
Press
Enable
soft
key to confirm
Call
3.
allthe
types,
enter
a number
to forward
all
future
calls
to.
4.
For
No calls
Answer,
enter
the number
of
Forwarding.
A to.
moving
arrow
icon appears
all
future
4.
Noline
Answer,
enterCall
the number of is
rings
before
forwarding.
forFor
that
to
confirm
4.
For
No Answer,
enter theForwarding
number of
rings
before
forwarding.
5.
Press
the Enable
soft key to confirm Call
enabled.
rings
before
forwarding.
5.
Press the Enable
softarrow
key toicon
confirm
Call
Forwarding.
A moving
appears
5.
Press the Enable
softarrow
key toicon
confirm
Call
Forwarding.
A
moving
appears
To
disable
call
forwarding:
for
that line to
confirmarrow
Call Forwarding
is
Forwarding.
A
moving
icon
appears
for
that line
to confirm
Call
Forwarding
1. Press
the Forward
soft
key
from the is
enabled.
for
that line to confirm Call Forwarding is
enabled.
enabled. phone’s idle display or press and
To disable
call forwarding:
select
Features,
and then Forward.
To
disable
call
forwarding:
1.
Press
the
Forward
soft
keyfrom
from the
2.
Select
a Forwarding
Type
To
disable
call
forwarding:
1. Press the Forward soft key from the
idle
display
or press
Always,
Nophone’s
Answer,
and
Busy.
1.
Press the
Forward
soft
key from
the and
phone’s
display
or press and
select
Features,
andidle
then
Forward.
3. Press
thephone’s
Disable
soft
key.
display
or press and
select
Features,
andidle
then
Forward.
2.
Select
a Forwarding
Type
from
select
Features,
and
then
Forward.
2.
Select
a Forwarding
Type
from
Call
forwarding
is notand
available
on shared
Always,
No
Answer,
Busy.
2.
Select
a Forwarding
Type
from
Always,
No
Answer,
and
Busy.
lines.
3.
Press
the
Disable
soft
key.
Always,
No Answer,
andkey.
Busy.
3. Press the
Disable soft
3. Press the Disable soft key.
Call forwarding is not available on shared
REDIAL
Call
forwarding is not available on shared
lines.
Call
notkey
available
on shared
lines.forwarding
Press
the Redialissoft
or
lines.
to redial the most recently dialled number.
REDIAL
REDIAL
REDIAL
Press
the Redial
soft key or
DO NOT
DISTURB
Press
thethe
Redial
key ordialled number.
to
redial
mostsoft
recently
Press
thethe
Redial
soft
key ordialled
Press
to
prevent
the phone
from
to
redial
most
recently
number.
to
redial
the
most
recently
ringing on incoming calls. Adialled
Do Notnumber.
Disturb
DO appears
NOT DISTURB
icon
for all lines to confirm that Do
DO NOT DISTURB
DO
NOT DISTURB
PressDisturb
to prevent the phone from
Not
is enabled.
Press
to prevent
phone
from
ringing on incoming
calls.
A the
Dooff
Not
again
to turn
DoDisturb
Not
Press
to prevent
the
phone
from
ringing
on
incoming
calls.
A
Do
Not
Disturb
icon
appears
for all lines
that Do
Disturb.
ringing
on incoming
calls.toA confirm
Do Not Disturb
icon
appearsisfor
all lines to confirm that Do
enabled.
Not
icon Disturb
appears for
all lines to confirm that Do
Not
Disturb
is
enabled.
If DoDisturb
Not Disturb
is configured
onDo
theNot
call
Press
again
to turn off
Not
is enabled.
Press
again
to
turn
off
Do
Not
server, then particulars
Disturb.
Press
again tomay
turnvary
off Do Not
Disturb.
Disturb.
If Do Not Disturb is configured on the call
If
Do Not
Disturb
is configured
on the call
server,
then
particulars
may vary
If
Do Not
Disturb
is configured
on the call
server,
then
particulars
may vary
P
P
D
D
I
I
s
s
CALL LISTS
Press
followed by Call Lists and
Missed, Received, or Placed Calls, as
desired. Information on respective calls will
be displayed.
From this screen, choose the appropriate
soft key:
1. Edit to amend the contact number before
dialing.
2. Dial to place the call.
Or press More, then:
3. Info to view detailed call information.
4. Save to store the contact to the Contact
Directory.
5. Clear to delete the call from the list. Press
More and Exit soft keys to return to the idle
display.
VOICE MAIL*
The Message Waiting Indicator on the front
of the phone and individual line indicators
will flash and the stutter dial tone in place
of normal dial tone will sound to indicate
that message(s) are waiting at the message
center.
To listen to voice messages
1. Press
2. Follow voice prompts to listen to
messages.
*Voice mail is an optional feature that must be
configured on the call server. Particulars and menu
options may vary.
SPEED DIALING
To assign a speed dial index, see CONTACT
DIRECTORY below.
To dial a contact assigned to a line key,
press the corresponding line key.
CUSTOMIZING YOUR PHONE
CONTACT DIRECTORY
To add a contact in your local phone
directory:
, and then select Contact
1. Press
Directory.
2. Press the More soft key, then the Add
soft key to enter another contact into the
phone’s database.
3. Enter first and/or last name from the dial
pad. Press the 1/A/a soft key to select
between numeric and upper / lower case
alphanumeric modes. Press the Encoding
soft key to access special characters in other
languages if necessary.
4. Enter a unique contact phone number
(not already in the directory).
5. Change the Speed Dial Index if desired. It
will automatically be assigned the next
available index value.
6. Modify the remainder of the fields (Ring
Type, Divert Contact, Auto Reject, and Auto
Divert) if desired.
7. Press the Save soft key to confirm or the
Cancel soft key to abandon the changes,
or the Exit soft keys to
then press
return to the idle display.
Contacts can be easily added from Call
Lists. For more information, see CALL LISTS
section above.
To search for a contact:
1. Press Do , and then select Contact
Directory.
2. Press the More soft key, and then the
Search soft key.
3. Using the dial pad, enter the first few
characters for First or Last names.
4. Press the Search soft key to search for
contacts. Dial successful matches from the
resulting search screen.
To edit a contact:
, and then select Contact
1. Press
Directory.
2. Search for contact (see above).
3. Press the Edit soft key and make the
necessary changes.
4. Press the Save soft key to confirm or the
Cancel soft key to abandon the changes,
or the Exit soft keys to
then press
return to the idle display.
VOLUME ADJUSTMENT
Press the
volume keys to adjust
handset, headset, and hands-free speaker
volume during a call. Pressing these keys in
idle state adjusts the ringer volume.
To conform to regulatory requirements,
handset and headset volume will return to
a preset level after each call, but the
configuration can be changed by your
system administrator. Hands-free volume
settings will be maintained cross calls.
RING TYPE
You can select different rings to match your
preferences and distinguish between calls
on lines.
To change the incoming ring:
1. Press
2. Select Settings, followed by Basic, and
then Ring Type.
or
highlight the desired ring
3. Using
type. Press the Play soft key to hear the
selected ring type.
4. Press the Select soft key to change to the
selected ring type.
or the Exit soft keys to
5. Press
return to the idle display.
If you select Silent ring, press the Line key
or Answer soft key to answer incoming
calls.
DISTINCTIVE RINGING / CALL
TREATMENT
You can set distinctive incoming ringing
tones for different contacts in your loc al
directory.
To set a distinctive ring for a local contact:
, and then select Contact
1. Press
Directory.
2. Search for the contact (see CONTACT
DIRECTORY above).
3. Press the Edit soft key and scroll down to
Ring Type.
4. Enter a number corresponding to one of
the ring types available (see RING TYPE
above).
5. Press the Save soft key or the Cancel soft
change, then
key to abandon the
press to return to the idle display.
HEADSET MEMORY MODE
For permanent or full-time headset users,
there is an option to default all calls to the
headset.
To enable Headset Memory Mode:
and select Settings
1. Press
followed by Basic, Preferences, and
Headset Memory.
or
arrow keys and press
2. Use the
the Select soft key to enable Headset
Memory Mode.
To disable Headset Memory Mode:
Repeat steps 1 and 2 and select Disable.
To activate Headset Memory Mode:
Press
twice.icon will flash.