Manage Personal Options
5
cont’d
Set Playback Options
4
1 Message playback mode…
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3 Play high priority messages first
1=Activate or 2=Deactivate
4 Play mailbox extension greeting
1=Activate or 2=Deactivate
5 Play current status greeting…
1=Activate or 2=Deactivate
6 Configure available message type
1=Voice mail, 2=Fax, 3=Email
7 Configure saved message type
1=Voice mail, 2=Fax, 3=Email
Manage Personal Prompts
5
1 Record “Out of Office” greeting
2 Hear “Out of Office” greeting
3 Record “No Answer” greeting
4 Hear “No Answer” greeting
5 Record your name
6 Hear your name prompt
7 Activate “Out of Office” greeting
8 Turn off “Out of Office” greeting
9 Turn off “No Answer” message
Manage One Number
Follow-me
6
1 Turn Follow Me on or off
2 Listen to current config. options
3 Add a telephone number
4 Edit a telephone number
5 Delete a telephone number
Manage Deleted Messages
7
1 Manage Deleted Voicemail…
1 Save current voicemail
2 Forward message to extension
3 Skip to next message
4 Replay current message
5 Reply to current message
6 Play text in message body
7 Permanently remove message
8 Play envelope information
2 Manage Deleted Faxes…
1 Save current fax
2 Forward fax to extension
3 Skip to next fax
4 Receive fax (enter destination
number followed by #)
6 Play envelope information
7 Delete current fax & play next
1 Delete all with this subject
2 Delete all from this sender
8 Play envelope information
Or in the notification area of your taskbar
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(located at the bottom right side of your main
Ctrl+D
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8
Messages
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7
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Right-click
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.NET
Edition
lists
the
person’s
availability
Ctrl+J
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Assistance
applicable,
click theto
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menu
that
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Company
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then select
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add the Status
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.NET
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availability
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the
Company
Directory.
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voicemail
Alt+V+D
Note:
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Logout
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displayed
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the
company
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Alt+V+A
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Note:
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administrator
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1 DialAlt+F+S
this person’s
extension
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Rules (hide)
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7 Permanently
remove
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2 Dial Alt+F+C
this person’s
home phone
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the Status column to
1.
user’s name in the Company
theRight-click
Company the
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Configuration
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email
Alt+O+C
3 Dial Alt+F+X
this person’s
mobile phone
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8 Play
envelope
information
Dial Pad
Set
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status
Alt+V+D
2. Select
Change
User’s
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Additional Keyboard Tips
that
appears.
The
Set
Status
dialog
box
4 Restore
all
messages…
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Camps
Alt+V+A
Note: Your IC administrator must grant you the right
Initiate
Office-wide Alert
7
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appears.
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enter other applicable
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Advanced
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Client .NET
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your
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enter other applicable status information.
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Press goes
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allowing
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action by clicking with the mouse or navigating
Access Mailbox Subfolders 8
Advanced User Tips and Shortcuts
Interaction
Client .NET Edition?
Number: drop-down list. Eliminate
unwanted numbers from this list by selecting
Help
entry
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pressing
Delete.
Access
Outlook
Options
Ifan
you
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9
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calendar
Where
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click
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whichschedule
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Interaction
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more
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Help
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Out-of-Office
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Interaction
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.NET Edition.
more information.
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Turn Out-of-Office Assistant on
My
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MyContact
Contact
Information
Computer
Based
Training
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2
Turn
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Assistant off
Check with your administrator about the
availability
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module
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Corporate
phone
number:
_________________
how to use Interaction Client .NET Edition.
My direct number: _______________________
Division of
Information Technology
CSU•VoIP
Division of
Information Technology
My extension:
My
Contact ___________________________
Information
My password: ___________________________
Corporate phone number: _________________
†
My email address:
My direct number:
_______________________
_______________________
Other:
_________________________________
Some
options
not available by default.
My
extension:
___________________________
Administrators
can see
the IC
System
Copyright
• 1994
– 2008
My
password:
___________________________
Administration
Guide for
instructions to enable
Interactive
Intelligence
them.
7601 Interactive Way
My email address: _______________________
Indianapolis, IN 46278
317-872-3000 voice and fax
Other: _________________________________
© 1994-2007
www.ININ.com
Interactive
Inc.
Copyright Intelligence
• 1994
– 2008
DC-012-3.0-QRN1
Rev. November
12, 2008
All rights Intelligence
reserved
Interactive
Interactive
Intelligence
7601 Interactive Way
Indianapolis,
IN 46278
7601 Interactive
Way
317-872-3000
and fax
Indianapolis, voice
IN 46278
www.ININ.com
Telephone/Fax:
(317) 872-3000
DC-012-3.0-QRN1
Rev. November 12, 2008
www.ININ.com
DC-012-3.0-QR11
Your
Quick
Interaction Mail
Reference
Card
Wallet card
© Edition Version 3
Interaction Client
® .NET
Interaction
Client
. NET Edition
3.0 Interaction Mail
™
Features always available:
Return to previous menu
*
Finish a command or entry
#
To forward voicemail, faxes, or email
to multiple extensions, separate the
extension with # and end with ##.
During message playback, you
can:
Save current message
Forward message to extension
Skip to next message
Replay current message
Rewind 6 seconds
Fast forward 6 seconds
Delete this message, play next
Decrease volume
Increase volume
1
2
3
4
5†
6†
7
8†
9†
Enter the Interaction Mail
system:
Dial voicemail system number:
____________________________
Dial access code (i.e. 99 + extension
+ password): __________________
Enter # to complete the access code.
Main Interaction Mail Options
Manage Voice Messages
Manage Faxes
Manage Email
Send Voicemail
Manage Personal Options
Access Company Directory
Initiate Office-wide Alert
Access Mailbox Subfolders
Access Outlook Options
1
2
3
4
5
6
7
8
9
Manage Voice Messages
1
Listen to All New Messages…
1
Listen to Saved Messages…
2
Listen to Today’s New Messages 3
1 Save current voice mail
2 Forward message to extension
3 Skip to next message
4 Replay current message
5 Reply to current message
6 Play text in message body
7 Delete this message, play next
1 Delete all with this subject
2 Delete all addressed to
this recipient list
8 Play envelope information
Manage Faxes
2
Listen to All New Faxes…
1
Listen to Saved Faxes…
2
Listen to Today’s New Faxes
3
1 Save current fax
2 Forward fax to extension
3 Skip to next fax
4 Receive fax (enter destination
number followed by #)
6 Play envelope information
7 Delete current fax and play next
1 Delete all faxes with this
subject
2 Delete all faxes from this
sender
8 Play envelope information
Manage Email
3
Listen to All New Email
1
Listen to Saved Email
2
Listen to Today’s New Email
3
1 Save current email
2 Forward email to extension
3 Skip to next email
4 Replay current email
5 Reply to local email with
voicemail
6 Play text in email body
7 Delete current email, play next
1 Delete all others with this
subject
2 Delete all others addressed to
this recipient list
8 Play envelope information
Send Voicemail
4
Dial by name (optional)
2
Play list of workgroups (optional) 3
Enter one or more extensions
(separated by #, end list with ##).
Record message….
1 Send
3 Rerecord
2 Review
4 Set priority
Manage Personal Options
5
Set User Status*
1
1 Available
2 Available at a forwarded
number
3 At a training session
4 At lunch
5 Do not disturb
7 Gone home
8 In a meeting
9 Away from desk
10 Available, No ACD
11 On vacation
12 Out of the office
13 Out of town
14 Working at home
15 Available, follow me routing
Optionally set date, time, or both,
depending on status
* You may have status choices that do not
appear in this list. If you have questions
about available status options, contact
your IC Administrator.
Manage Personal Options
5
cont’d
Set Forward Number
2
1 Enter remote phone number + #
2 Enter call coverage settings
1 Modify forward coverage
options
2 Modify DND coverage options
3 Modify phone coverage options
4 Modify "no answer" coverage
The first four options can be
set to work with these calls:
1 All
3 External
2 Internal
4 Unknown
5 Change coverage phone
number: Enter an internal
number or IC extension
followed by #.
6 Modify voicemail destination
1 Set my voicemail box
2 Specify call coverage
mailbox #
Change IC Password
3
Enter 1 to 10 character password
followed by #