Service Delivery Model

Delivery
Key Clients
Service
Self-service
All staff
Web communication
HR Self-service Kiosk
HR Service Centre
All staff
Online forms
Enquiries via single point of contact
Referral to Liaison Teams and other Directorates
HR Liaison Teams
Supervisors
Case management and advice
Directorates
Referral from Liaison
Team or Service Centre
Complex case management and specialised advice
Senior Executive
Committee
Specialised advice
•
HR Partnerships
•
Workplace Relations and Policy
•
Organisational and People Capability
HRET