Online Meeting – First time setup for students
To participate in an online meeting you need a headset (headphones and microphone).
Computer headsets can be purchased quite cheaply now from retailers like Big W and Office
Works.
Make sure your headset is connected to your computer before you start the setup. It is
recommended you run the Audio Setup Wizard a few days before your first online meeting
in case you need to resolve any audio problems.
Computer Requirements
Internet Access – Broadband (minimum 512 Kbps)
Headset (headphones and microphone)
Windows
Adobe Flash Player 10.3 (with no Add-in) or 11 or above (to install the
Add-in)
Microsoft Internet Explorer 7, 8, 9, 10, Firefox, Google Chrome
1. Go to http://connect.csu.edu.au/setup
2. Select Enter as a Guest, type your name in the Name field and click Enter Room
3. Follow the instructions to run the Audio Setup Wizard and Install the Adobe
Connect Add-In (the Adobe Connect Add-In is optional)
(Chrome has no Adobe Connect Add-In)
Mac OS
Adobe Flash Player 10.3 (with no Add-in) or 11 or above (to install
the Add-in)
Mac OS X 10.5, 10.6, 10.7.4, 10.8
Troubleshooting
No Adobe Connect Add-in support for Mac OS X 10.5 (Leopard)
Firefox, Apple Safari, Google Chrome (Chrome has
no Adobe Connect Add-In)
If you cannot get into the setup area http://connect.csu.edu.au/setup go to
http://connect.csu.edu.au/common/help/en/support/meeting_test.htm. Wait for the test to complete
and follow the instructions. If you have problems with the test page go to
http://get.adobe.com/flashplayer/ to upgrade your Adobe Flash Player version now. You will need
administration rights on your computer to do this. Full computer (and mobile device) requirements for Online
Meeting (using Adobe Connect 9) are listed at http://www.adobe.com/au/products/adobeconnect/tech-specs.html
Clear the cache - If Adobe Connect does not work well in your browser clear the cache (open the help menu in your browser and search for clear the cache to
locate instructions). If you are not using Internet Explorer and still experiencing problems try using Internet Explorer
Turn pop up blockers off - If you are having problems installing the Add-In after upgrading your version of Flash check that your pop up blockers are turned off.
If you have a pop up blocker enabled the dialog box for downloading the Add-in will not appear (open the help menu in your browser and search for pop up
blocker to locate instructions for disabling/turning it off)
If you use other audio devices on your computer or laptop or you disconnect your headset after you run the audio setup wizard it is a good idea to run the audio
setup wizard again to restore your settings just prior to your online meeting
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Attending An Online Meeting
1. Login to Interact and go to the subject or project site of the meeting you wish to attend
2. On the left hand side click Online Meeting (see highlighted below)
3. Click on the meeting you wish you to attend (meetings are listed under Room name)
The meeting will open in your browser if you didn’t install the Add-in
If you installed the Add-In it will open full screen in a separate window
4. If your lecturer has given microphone rights you can connect your audio when you join. If not you will have to wait until you are advised to do it. To
connect your audio click the down arrow next to the microphone icon in the menu bar and select Connect My Audio
5. Click Allow when prompted by the Adobe Flash Player Settings box. If you would prefer not to be prompted next time tick the Remember box then
Close. Your microphone will turn green
to indicate your audio is connected
If you didn’t tick Remember the first time you connected your audio the next time you will be prompted with the second
prompt – just click Allow. After you connect your audio other attendees will be able to hear you so it’s a good idea to
mute your microphone (audio menu, select mute my microphone) until you are ready to speak. This is how the
microphone icon will appear when you turn mute on.
Don’t forget to turn mute off when you are ready to speak (audio menu, deselect mute my microphone).
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