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Service Description: Advanced Services – Fixed Price
Coordinated Endpoint Implementation Services: Multi-Purpose and
Personal Endpoints
This document describes Advanced Services Fixed Price:
Coordinated Endpoint Implementation ordered by the following
SKUs:
A
A
A
A
A
A
SKU
Systems Covered
ASF-CEI-G-BV-IAUX
Product List A
ASF-CEI-G-BV-IAIX
Product List A
ASF-CEI-G-BV-IBUX
Product List B
ASF-CEI-G-BV-IBIX
Product List B
A
ASF-CEI-G-BV-ICUX
Product List C
A
ASF-CEI-G-BV-ICIX
Product List C
B
B
ASF-CEI-G-BV-IDUX
Product List D
ASF-CEI-G-BV-IDIX
Product List D
ASF-CEI-G-BV-IEUX
Product List E
ASF-CEI-G-BV-IEIX
Product List E
ASF-CEI-G-BV-IFUX
Product List F
ASF-CEI-G-BV-IFIX
Product List F
ASF-CEI-G-BV-IGUX
Product List G
C
C
ASF-CEI-G-BV-IGIX
Product List G
C
ASF-CEI-G-BV-I50U
CTS 500-37 / CTS500-32
B
B
C
ASF-CEI-G-BV-I50E
CTS 500-37 / CTS500-32
ASF-CEI-G-BV-I50A
CTS 500-37 / CTS500-32
C
ASF-CEI-G-BV-I50L
CTS 500-37/ CTS500-32
CTS 1300 / CTS1100 / CTS1300-47/ CTS-TX1310-65
CTS 1300 / CTS1100 / CTS1300-47/ CTS-TX1310-65
CTS 1300 / CTS1100 / CTS1300-47/ CTS-TX1310-65
CTS 1300 / CTS1100 / CTS1300-47/ CTS-TX1310-65
C
C
ASF-CEI-G-BV-I13U
ASF-CEI-G-BV-I13E
ASF-CEI-G-BV-I13A
ASF-CEI-G-BV-I13L
C
C
D
D
D
Product
List
A
A
A
Product SKU
CTS-INTP-C40K9
CTS-C40-K9
CTS-SX20PHD12X-K9
Product Description
Integrator Pack - C40
Codec C40
Cisco TelePresence SX20
Quick Set with Precision
HD 1080p 12x Camera
D
D
D
D
D
CTS-SX20PHD4X-K9
CTS-E20-K9
CTS-QSC20-K9
CTS-EX60-K9
CTS-EX90-K9
CTS-CTRLDV12-A
CTS-CTRLDV12-B
CTS-CTRLDV12-C
CTS-1700-K9
CTS-MXP1000-K9
CTS-EDGE75K9
CTS-EDGE95K9
CTS-INTP3000K9
CTS-INTP6000K9
CTS-INTP-C60K9
CTS-INTP-C90K9
CTS-MXP3000K9
CTS-6000-K9
CTS-MEDIAP2-K9
CTS-C60-K9
CTS-C90-K9
CTS-CPS-DCK9
CTS-CPS-DMK9
CTS-CPS-SMK9
CTS-P42C40K9
CTS-P42C20K9
CTS-INTRN
CTS-MX200-42K9
CTS-CA-
Cisco TelePresence SX20
Quick Set with Precision
HD 1080p 4x Camera
E20
Quickset C20
EX60
EX90
CTS-500-32 and CTS1300-47
CTS-1100, CTS-1300-65,
CTS-3xxx
CTS-500 (37”)
1700 MXP
1000 MXP
Edge 75 MXP
Edge 95 MXP
Integrator Pack 3000 MXP
Integrator Pack 6000 MXP
Integrator Pack - C60
Integrator Pack - C90
Codec 3000 MXP
Codec 6000 MXP
Media P2 MXP
Codec C60
Codec C90
Clinical Presence System
Series
Clinical Presence System
Series
Clinical Presence System
Series
Profile 42 - C40
Profile 42 - C20
Intern MXP
Profile 42 – MX200
VX Clinical Assistant –
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K9
110V
D
CTS-CAP240VK9
VX Clinical Assistant –
240V
D
CTS-CPS-SMP240-K9
D
CTS-CPS-DMP240-K9
D
E
E
E
E
E
E
F
F
F
F
G
G
G
CTS-CPS-DCP240-K9
CTS-P52C40K9
CTS-P52C60K9
CTS-P52MXPK9
CTS-MX300-55K9
CTS-P55C40K9
CTS-P55C60K9
CTS-EDUINTP-K9
CTS-P65SC60K9
CTS-P55DC60K9
CTSSCHOLAR-K9
CTS-P52DC60K9
CTSP52DMXP-K9
CTS-P65DC90K9
Clinical Presence System
- Single Monitor AC
Powered System (240V)
Clinical Presence System
- Dual Monitor AC
Powered System (240V)
Clinical Presence System
- Single Monitor Battery
Powered System (240V)
Profile 52 - C40
Profile 52 - C60
Profile 52 - 6000 MXP
Cisco TelePresence
MX300 55 - PHD 1080p
4x , Touch UI, Mic
Profile 55 – C40
Cisco TelePresence
System Profile 55-inch Single Screen, with C60
Conditions
Agreement
posted
at
http://www.cisco.com/legal/advancedservices.html. If you have
purchased these Services directly from Cisco for resale
purposes, this document is incorporated into your System
Integrator Agreement or other services agreement covering the
resale of Advanced Services (“Master Resale Agreement”). If
the Master Resale Agreement does not contain the terms for
the Purchase and Resale of Cisco Advanced Services or
equivalent terms and conditions, then this Service Description
will be governed by the terms and conditions of the Master
Resale Agreement and those terms and conditions set forth in
the SOW Resale Terms & Conditions Agreement posted at:
http://www.cisco.com/legal/advancedservices.html.
For
purposes of the SOW Resale Terms and Conditions this
Service Description shall be deemed as a Statement of Work
(“SOW”). In the event of a conflict between this Service
Description and the Master Agreement or equivalent services
exhibit or agreement, this Service Description shall govern.
Sale via Cisco Authorized Reseller. If you have purchased
these Services through a Cisco Authorized Reseller, this
document is for description purposes only; is not a contract
between you and Cisco. The contract, if any, governing the
provision of this Service will be the one between you and your
Cisco Authorized Reseller. Your Cisco Authorized Reseller
should provide this document to you, or you can obtain a copy
of this and other Cisco service descriptions at
www.cisco.com/go/servicedescriptions/.
Coordinated Endpoint Implementation Services
Educator MXP
Service Summary
Profile 65 - C60
Cisco TelePresence
System Profile 55-inch Dual Screen, with C60
Cisco shall provide Coordinated Endpoint Implementation
services (“Services”).
Scholar MXP
Deliverables
Profile 52 - C60 - Dual
Profile 52 - 6000 MXP Dual
Acceptance Test Plan
Profile 65 - C90 - Dual
Related Documents: This document should be read in
conjunction with the following documents also posted at
www.cisco.com/go/servicedescriptions/ : (1) Glossary of
Terms; (2) List of Services Not Covered. All capitalized terms
in this description have the meaning ascribed to them in the
Glossary of Terms.
Direct Sale from Cisco. If you have purchased these
Services directly from Cisco for your own internal use, this
document is incorporated into your Master Services
Agreement, Advanced Services Agreement, or other services
agreement covering the purchase of Advanced Servicesbased services with Cisco ("Master Agreement") If no such
Master Agreement exists, then this Service Description will be
governed by the terms and conditions set forth in the Terms &
Location of Services
Services are delivered onsite or remotely to the Customer.
Installation Coordination
Physical deployment and logical configuration of the video
equipment inclusive of Cisco TelePresence endpoints.
Cisco Responsibilities


Initiate the project by conducting project kickoff and
managing installation activities.
Provide a standard project timeline for implementation,
addressing personnel and processes required for
installation of the Cisco TelePresence Infrastructure
(“Installation”) and knowledge transfer session.
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




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





Provide Customer with Cisco installation documentation to
be completed by Customer.
Provide project coordination to deliver the applicable
Services as described herein.
Ensure that the Cisco video equipment is onsite prior to
the Customer scheduled implementation.
Provide unpack and inventory to ensure all the video
components are received as per the Bill of Materials
(BOM), and are in good condition.
Assemble the components of the endpoint which may
include:
 assemble and connect the display mounting structure;
 unpack and hang displays (if applicable);
 assemble furniture components (if applicable);
 assemble and mount camera(s), microphones, and
associated peripherals;
 attach and route cables to complete assembly;
 test electrical/logical components
to ensure
functionality and ensure that all components are
functioning
Connect and configure the endpoints as per the standard
Cisco TelePresence assembly guide as posted on
Cisco.com or in accordance with Customer’s supplied
implementation document which shall be agreed between
both parties.
Provide and execute an Acceptance Test Plan document
based on either Cisco standard testing scenarios, or in
accordance with Customer’s supplied test plan which shall
be agreed between both parties.
Provide Customer 24 hours advance notice prior
executing the tests.
Execute the test in accordance with the Acceptance Test
Plan document as agreed between the parties.
Assist Customer with any Cisco video equipment issues
through escalation to Cisco product teams/BU/TAC as
required for a resolution.
Provide information up to a maximum of thirty (30) minutes
on the topic of basic installation and configuration of the
product(s) covered in the Services, including:
How to physically setup and operate
How to connect calls
Review all configuration menus.
Customer Responsibilities




Ensure the video components are stored until Cisco
arrives on site.
In the event that the endpoint is to be registered to CUCM
ensure that Customer’s CUCM administrator is available
during the installation for the proper registration of
endpoints to CUCM and that the CUCM is prepared for
registration of TelePresence endpoints. Prior to
commencement of the installation, Customer must have
completed the required inputs to the Cisco-provided
installation documentation.
Provide transport materials and area/dock/warehouse for
the video components and ensure there is adequate and
secured floor space to store and stage the equipment
Provide access to Cisco to Customer facility to enable
Cisco to deploy the video components.










Ensure that the physical building and installation of the
room and/or endpoint are meeting the requirements set
out in the standard Cisco TelePresence assembly guide
provided by Cisco.
Ensure there is adequate power as per supplied
specifications to support the endpoint component.
Ensure there is proper lighting and acoustic environment
as per the design specifications detailed in the standard
Cisco TelePresence assembly guide
Provide appropriate network access for the video
endpoint.
Provide the mounting infrastructure and the physical
mounting for any related peripherals.
Mount of any type of monitor wall bracket.
Ensure the network system is ready for production use to
enable Cisco to configure and test the equipment.
Review with Cisco the Acceptance Test Plan for
comments and approval before it is formally completed
and released
Upon receiving Cisco’s notice for testing to ensure
dedicated personnel is available to attend the testing.
Manage and follow up with Cisco TAC Assist Customer
with any Cisco video equipment issues through escalation
to Cisco product teams/BU/TAC as required for a
resolution
Assumptions
Responsibilities
General







and
Other
Customer
Customer is responsible for the Customer’s network
design, readiness, and any validation thereof. Customer
must ensure that it meets Cisco Service Level
Requirements of TelePresence as posted on Cisco.com
(http://www.cisco.com/en/US/docs/solutions/Enterprise/Vid
eo/tpqos.html).
All information (such as but not limited to: designs,
topologies, requirements) provided by Customer is
assumed to be up-to-date and valid for the Customer’s
current environment. Cisco Services are based upon
information provided to Cisco by Customer at the time of
the Services.
Customer is responsible for developing and providing the
detailed and/or high level design.
Customer is responsible for visually inspecting installation
components; if any discrepancies are discovered upon
Customer’s inspection, Customer must immediately notify
Cisco of any discrepancies or other issues related to the
installation components
Customer expressly acknowledges and agrees that once
delivery of Services has commenced, cancellation of
Services either during or after completion without the
express written consent of Cisco is prohibited.
Customer acknowledges that the completion of Services is
dependent upon Customer meeting its responsibilities as
indicated herein.
Customer is responsible for identifying Customer’s
personnel and defining their roles in the participation of the
Services. Such personnel may include but is not limited
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





to: architecture design and planning engineers, and
network engineers.
Customer shall ensure Customer’s personnel are available
to participate during the course of the Services to provide
information and to participate in scheduled information
gathering sessions, interviews, meetings and conference
calls.
Ensure that all relevant participants are available for
knowledge transfer session as scheduled by Cisco.
Support services provided by Cisco comprise technical
advice, assistance and guidance only.
Provide access to Customer site(s) and facilities including,
where applicable, computer equipment, telecom
equipment, facilities and workspace. Customer shall
provide proper security clearances and/or escorts as
required to access Customer site and if necessary beyond
normal business hours.
Customer expressly understands and agrees that the
Services will be delivered by Cisco authorized or Cisco
designated partners that use non-union labor.
Customer expressly understands and agrees that the
Services shall take place and complete within ninety (90)
calendar days from issuing a Purchase Order to Cisco for
the Services herein.
Invoicing and Completion
Invoicing
Services will be invoiced upon completion of the Services.
Completion of Services
Cisco will provide written notification upon completion of the
Services to Customer. The Customer shall within five (5)
Business Days of receipt of such notification provide written
acknowledgement
of
Cisco’s
completion
of
the
Services. Customer’s failure to acknowledge completion of
the Services or to provide reasons for rejection of the Services
within the five (5) Business Day period signifies Customer’s
acceptance of completion of the Services in accordance with
this Service Description.
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