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Service Description: Advanced Services – Fixed Price
Coordinated Endpoint Implementation Services: Immersive
Endpoints
This document describes Advanced Services Fixed Price:
Coordinated Endpoint Implementation ordered by the following
SKUs:
SKU
ASF-CEI-G-BV-I30U
Systems Covered
CTS 3010/CTS-TX9000/
CTS-TX9200
ASF-CEI-G-BV-I30E
CTS 3010/CTS-TX9000
ASF-CEI-G-BV-I30A
CTS 3010/CTS-TX9000
ASF-CEI-G-BV-I30L
CTS 3010/CTS-TX9000
ASF-CEI-G-BV-I32U
CTS 3210/CTS-TX9200
ASF-CEI-G-BV-I32E
CTS 3210/CTS-TX9200
ASF-CEI-G-BV-I32A
CTS 3210/CTS-TX9200
ASF-CEI-G-BV-I32L
CTS 3210/CTS-TX9200
Related Documents: This document should be read in
conjunction with the following documents also posted at
www.cisco.com/go/servicedescriptions/ : (1) Glossary of
Terms; (2) List of Services Not Covered. All capitalized terms
in this description have the meaning ascribed to them in the
Glossary of Terms.
(“SOW”). In the event of a conflict between this Service
Description and the Master Agreement or equivalent services
exhibit or agreement, this Service Description shall govern.
Sale via Cisco Authorized Reseller. If you have purchased
these Services through a Cisco Authorized Reseller, this
document is for description purposes only; is not a contract
between you and Cisco. The contract, if any, governing the
provision of this Service will be the one between you and your
Cisco Authorized Reseller. Your Cisco Authorized Reseller
should provide this document to you, or you can obtain a copy
of this and other Cisco service descriptions at
www.cisco.com/go/servicedescriptions/.
Coordinated Endpoint Implementation Services
Service Summary
Cisco shall provide the following Coordinated Endpoint
Implementation services (“Services”):

Coordinated Installation

Room Readiness Assessment

Network Path Assessment
Location of Services
Direct Sale from Cisco. If you have purchased these
Services directly from Cisco for your own internal use, this
document is incorporated into your Master Services
Agreement, Advanced Services Agreement, or other services
agreement covering the purchase of Advanced Servicesbased services with Cisco ("Master Agreement") If no such
Master Agreement exists, then this Service Description will be
governed by the terms and conditions set forth in the Terms &
Conditions
Agreement
posted
at
http://www.cisco.com/legal/advancedservices.html. If you have
purchased these Services directly from Cisco for resale
purposes, this document is incorporated into your System
Integrator Agreement or other services agreement covering the
resale of Advanced Services (“Master Resale Agreement”). If
the Master Resale Agreement does not contain the terms for
the Purchase and Resale of Cisco Advanced Services or
equivalent terms and conditions, then this Service Description
will be governed by the terms and conditions of the Master
Resale Agreement and those terms and conditions set forth in
the SOW Resale Terms & Conditions Agreement posted at:
http://www.cisco.com/legal/advancedservices.html.
For
purposes of the SOW Resale Terms and Conditions this
Service Description shall be deemed as a Statement of Work
Services are delivered onsite or remotely to the Customer.
Installation Coordination
Physical deployment and logical configuration of the video
equipment inclusive of Cisco TelePresence endpoints.
Cisco Responsibilities





Initiate the project by conducting project kickoff and
managing installation activities.
Provide project coordination to deliver the applicable
Services as described herein.
Ensure that the Cisco video equipment is onsite prior to
the Customer scheduled implementation.
Provide unpack and inventory to ensure all the video
components are received as per the Bill of Materials
(BOM), and are in good condition.
Assemble the components of the endpoint which may
include:
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









assemble and connect the display mounting
structure;

unpack and hang displays (if applicable);

assemble
furniture
components
(if
applicable);

assemble
and
mount
camera(s),
microphones, and associated peripherals;

attach and route cables to complete
assembly;

test electrical/logical components to ensure
functionality and ensure that all components
are functioning
Connect and configure the endpoints as per the standard
Cisco TelePresence assembly guide as posted on
Cisco.com or in accordance with Customer’s supplied
implementation document which shall be agreed between
both parties.
Provide an Acceptance Test Plan document based on
either Cisco standard testing scenarios, or in accordance
with Customer’s supplied test plan which shall be agreed
between both parties.
Review Customer’s system to ensure it is ready for
production use.
Review with Customer the Acceptance Test Plan for
comments and approval before it is formally completed
and released
Provide Customer 24 hours advance notice prior
executing the tests.
Executing the test in accordance with the Acceptance Test
Plan document as agreed between the parties.
Assist Customer with any Cisco video equipment issues
through escalation to Cisco product teams/BU/TAC as
required for a resolution.
Provide information up to a maximum of sixty (60) minutes
on the topic of basic installation and configuration of the
product(s) covered in the Services, including:
How to physically setup and operate
How to connect calls
Review all configuration menus and touchscreen
functionality.










Deliverables
Acceptance Test Plan
TelePresence Room Readiness Assessment
Cisco Responsibilities

Customer Responsibilities







Ensure the video components are stored until Cisco
arrives on site.
In the event that the endpoint is to be registered to CUCM,
ensure that Customer’s CUCM administrator is available
during the installation for the proper registration of
endpoints to CUCM and that the CUCM is prepared for
registration of TelePresence endpoints. Prior to
commencement of the installation, Customer must have
completed the required inputs to the Cisco-provided
installation documentation.
Provide transport materials and area/dock/warehouse for
the video components and ensure there is adequate and
secured floor space to store and stage the equipment
Provide access to Cisco to Customer facility to enable
Cisco to deploy the video components.
Ensure that the physical building and installation of the
room and/or endpoint are meeting the requirements set
out in the standard Cisco TelePresence assembly guide
provided by Cisco.
Ensure there is adequate power as per supplied
specifications to support the endpoint component.
Ensure there is proper lighting and acoustic environment
as per the design specifications detailed in the standard
Cisco TelePresence assembly guide
Provide appropriate network access for the video
endpoint.
Provide the mounting infrastructure and the physical
mounting for any related peripherals.
Mounting of any type of monitor wall bracket.
Ensure the network system is ready for production use to
enable Cisco to configure and test the equipment.
Review with Cisco the Acceptance Test Plan for
comments and approval before it is formally completed
and released
Upon receiving Cisco’s notice for testing to ensure
dedicated personnel is available to attend the testing.
Manage and follow up with Cisco TAC Assist Customer
with any Cisco video equipment issues through escalation
to Cisco product teams/BU/TAC as required for a
resolution.
Provide a standard project timeline for implementation,
addressing personnel and processes required for
installation of the Cisco TelePresence Infrastructure
(“Installation”) and knowledge transfer session.


Provide Customer with documented design specifications
for the video endpoint. The design specifications are to be
utilized by the Customer to select the Customer’s optimal
facilities location for the Cisco TelePresence solution.
Provide Customer with Cisco installation documentation to
be completed by Customer.
Visit designated Customer site and verify that facility
locations determined by Customer conform with the
TelePresence system requirements, which may contain
the following:

physical room dimensions;

door location(s);

ceiling height and dimensions;

lighting;

windows/drapes;

AC power

acoustic characteristics;

Network infrastructure connectivity.
Perform measurements of existing lighting, acoustics and
reverberation in the designated room.
Compare physical characteristics of designated facilities
with Cisco certification requirements, document gaps and
provide remediation recommendation.
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

Document the readiness state and all required remediation
of the designated room in the Room Readiness
Assessment Report.
Review with Customer the Room Readiness Assessment
Report for comments and approval before it is formally
completed and released.


Perform compatibility analysis of non Cisco network
devices in the network path, based on criteria identified by
Cisco team as provided in the Network Topology Report.
This could include working with 3rd party vendors to
gather hardware/software specifications
Review with Cisco the Network Topology Report,
providing comments and approval before it is formally
completed and released.
Customer Responsibilities





Provide Cisco physical access to the designated facility for
TelePresence for the required duration of Room
Readiness Assessment service.
Determine the physical room locations which are optimally
suited for TelePresence conferencing based on provided
design documents.
Designate a Customer facility manager to work with Cisco
team while performing the Room Readiness Assessment.
Execute the remediation recommendation to the proposed
TelePresence room(s) to address any deviation from
TelePresence room requirements. Customer understands
that any remediation of the facilities will be their
responsibility.
Review with Cisco the Room Readiness Assessment
Report, providing comments and approval before it is
formally completed and released.
Deliverable
Network Path Assessment: Network Topology Review
Assess the network topology for compliance with Cisco leading
practices.
Cisco Responsibilities




Network Topology Report
Network Path Assessment: Hardware
compliance (codec to Wan CE Router)
Review Customer’s existing network topology between the
TelePresence Endpoint and the WAN Router
Identify primary TelePresence traffic path
Provide written guidance as to what criteria the Customer
should use to evaluate any non-Cisco network equipment
in the TelePresence traffic path.
Provide a Network Topology report which includes
recommendations for changes to Customer’s existing
network topology.
Review with Customer the Network Topology Report for
comment and approval before it is formally completed and
released
and
software
Assess hardware and software compliance with Cisco leading
practices.
Cisco Responsibilities


Room Readiness Assessment Report

Deliverable




Review each hardware network element (router, switch,
line card) and associated firmware in the primary
TelePresence path (only for Immersive and Multi-Purpose
end points) for suitability for the given TelePresence end
point
Identify gaps between the current state and the desired
best-practice standards
Recommend changes, as appropriate, allowing Customer
to remedy the required deficiency.
Review Distribution Layer infrastructure (for Desktop
Endpoints)
and
provide
policy
level
guidelines/recommendations.
Provide a TelePresence Endpoint Hardware and Software
Compliance Report.
Review with Customer the TelePresence Endpoint
Hardware and Software Compliance Report for comment
and approval before formally completed and released.
Customer Responsibilities



Provide Cisco with access to the existing network devices
in the identified network path(s).
Provide Cisco with a security exemption to utilize any
Cisco or third-party software on their network for the use
of data inventory gathering and link performance load
information.
Review with Cisco the TelePresence Endpoint Hardware
and Software Compliance Report, providing comments
and approval before it is formally completed and released.
Customer Responsibilities

Deliverable
Provide Cisco with network documentation, including
architecture, topology diagrams, current network usage
requirements, and security policy.
TelePresence Endpoint Hardware and Software Compliance
Report.
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
Network Path Assessment: Quality of Service (QoS)
Review
Review with Cisco the TelePresence Security Policy
Report, providing comments and approval before it is
formally completed and released.
Assess QoS policy compliance with Cisco leading practices.
Deliverable
Cisco Responsibilities




TelePresence Security Policy Report
Review Customer’s existing QoS policies for compliance
and consistent application to TelePresence leading
practices.
Provide specific guidelines for marking TelePresence
traffic.
Provide a TelePresence Endpoint QOS Compliance
Report.
Review with Customer the TelePresence Endpoint QOS
Compliance Report for comment and approval before
formally completed and released.
Network Path Assessment: WAN QoS
Assess the QoS configuration of the WAN CE router.
Cisco Responsibilities


Customer Responsibilities






Provide Cisco with access to the existing network devices
in the identified network path(s).
Provide Cisco with a security exemption to utilize any
Cisco or third-party software on their network for the use
of data inventory gathering and link performance load
information.
Review with Cisco the TelePresence Endpoint Hardware
and Software Compliance Report, providing comments
and approval before it is formally completed and released.
Customer Responsibilities

Deliverable
TelePresence Endpoint QoS Compliance Report

Network Path Assessment: Security Review

Assess security
practices.
policy
compliance
with
Cisco
leading

Cisco Responsibilities




Review Customer’s existing security policies for
compliance to TelePresence best practices
Provide specific recommendations for security policy
improvement
Provide a TelePresence Security Policy Report.
Review with Customer the TelePresence Security Policy
Report for comment and approval before formally
completed and released
Customer Responsibilities

Provide Cisco with network documentation, including
architecture, topology diagrams, current network usage
requirements, and security policy for review.
Review WAN CE router for TelePresence traffic egress
and ingress class of service markings.
Recommend specific changes, if any, to meet
TelePresence leading practices.
Review and provide recommendations which may include
"Policing and Traffic Shaping", if applicable.
Provide a TelePresence WAN QOS Compliance Report.
Review with Customer the TelePresence WAN QOS
Compliance Report for comment and approval before
formally completed and released.
Designate
representative
network
infrastructure
administrative staff to assist in determining network path
candidate(s) for video link(s), and make such employees
and representatives available as and when required by
Cisco.
Provide Cisco with access to the existing network devices
in the identified network path(s).
Define and implement detailed QoS configurations
appropriate for the video solution along the identified
network paths.
Review with Cisco the TelePresence WAN QOS
Compliance Report, providing comments and approval
before it is formally completed and released.
Deliverable
TelePresence WAN QOS Compliance Report
Network Path Assessment: Network Troubleshooting
Support
Provide general network troubleshooting support to assist the
Customer with network connection issues impacting the
TelePresence video endpoint implementation.
Cisco Responsibilities

In the event of a failed Acceptance Test Plan as part of the
Coordinated Endpoint Implementation service, Cisco will
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
assist Customer on troubleshooting any network issues on
the TelePresence traffic path.
Assist Customer with opening a Services Request.
Troubleshooting support services shall be completed upon
escalation of the network issue to the Cisco TAC


Customer Responsibilities





Provide Cisco with access to the existing network devices
in the identified network path(s).
Provide Cisco with a security exemption to utilize any
Cisco or third-party software on their network for the use
of data inventory gathering and link performance load
information.
Customer acknowledges that upon opening a Services
Request with Cisco TAC, the Network Troubleshooting
Support services are completed. It is Customer’s
responsibility to work with Cisco TAC to find resolution and
expressly acknowledge and agree that the Services herein
are completed
Assumptions
Responsibilities
General




and
Other
Customer
All information (such as but not limited to: designs,
topologies, requirements) provided by Customer is
assumed to be up-to-date and valid for the Customer’s
current environment. Cisco Services are based upon
information provided to Cisco by Customer at the time of
the Services.
Customer acknowledges that the completion of Services is
dependent upon Customer meeting its responsibilities as
indicated herein.
Customer is responsible for identifying Customer’s
personnel and defining their roles in the participation of the
Services. Such personnel may include but is not limited
to: architecture design and planning engineers, and
network engineers.
Customer expressly acknowledges and agrees that once
delivery of Services has commenced, cancellation of
Services either during or after completion without the
express written consent of Cisco is prohibited.



Customer is responsible for visually inspecting installation
components; if any discrepancies are discovered upon
Customer’s inspection, Customer must immediately notify
Cisco of any discrepancies or other issues related to the
installation components
Customer is responsible for developing and providing the
detailed and/or high level design.
Customer is responsible for the Customer’s network
design, readiness, and any validation thereof.
Customer shall ensure Customer’s personnel are available
to participate during the course of the Services to provide
information and to participate in scheduled information
gathering sessions, interviews, meetings and conference
calls.
Support services provided by Cisco comprise technical
advice, assistance and guidance only.
Provide access to Customer site(s) and facilities including,
where applicable, computer equipment, telecom
equipment, facilities and workspace. Customer shall
provide proper security clearances and/or escorts as
required to access Customer site and if necessary beyond
normal business hours.
Customer expressly understands and agrees that the
Services shall take place and complete within ninety (90)
calendar days from issuing a Purchase Order to Cisco for
the Services herein.
Invoicing and Completion
Invoicing
Services will be invoiced upon completion of the Services.
Completion of Services
Cisco will provide written notification upon completion of the
Services to Customer. The Customer shall within five (5)
Business Days of receipt of such notification provide written
acknowledgement
of
Cisco’s
completion
of
the
Services. Customer’s failure to acknowledge completion of
the Services or to provide reasons for rejection of the Services
within the five (5) Business Day period signifies Customer’s
acceptance of completion of the Services in accordance with
this Service Description.
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