At-A-Glance
Cisco Data Center Operations Enhancement Services
ACCELERATING OPERATIONAL EFFICIENCY IN YOUR VIRTUALIZED AND CLOUD-READY DATA CENTER
A virtualized data center is designed to provide flexibility
and agility for the business by utilizing valuable resources
efficiently. Using virtualization, businesses can share
resources and provision and deprovision data center
services for users on demand. This flexibility promotes
high utilization of data center resources to maximize
efficiency and return on investment. Although
virtualization provides significant business advantages,
it also introduces layers of complexity that require a
different approach to manage and often require
operational changes. To control operating costs and
capital expenditures while responding to growing service
demand, businesses must do more with their
existing assets.
Increasingly, businesses understand that they need to
approach the management of virtualized data centers
differently to get the most out of their investment. As
part of an enterprise plan for lifecycle management of
virtualized environments, the compute, network, and
storage domains of virtualized data centers must be
managed, measured, operated, and planned together
as one holistic environment that meets the unique
requirements of the business. Processes and tools
that might no longer efficiently or adequately support
virtualized environments must be expertly identified,
evaluated, and changed or enhanced based on best
practices to reduce risk and built and managed based
on a transformative roadmap that realizes and extends
the benefits of a virtualized infrastructure.
Expertise and Experience on Which You
Can Depend
Data Center Operations Enhancement Services address
the specific operational challenges of a virtualized data
center that typically delivers cloud services. Cisco data
center experts help you plan, build, and manage the tools
and processes required in this environment.
Plan
Assess and plan operations solutions in alignment with
your business needs.
●
Cisco and its ecosystem of partners are skilled in the
operational aspects of data centers, including identifying
gaps in IT operations, recommending improvements that
help align the business to its objectives, and then making
sure recommendations are designed and executed using
best practices. As well as serving many customers, Cisco
has deployed and operates large virtualized and cloud
environments internally and uses this experience for the
benefit of customers.
Cisco Data Center Operations
Enhancement Services
Data Center Operations Enhancement Services
(DCOES) help you plan, build, and manage the tools
and processes to efficiently run your virtualized data
center, with focus in the following areas of management:
capacity, availability, release, testing and validation,
asset and configuration, change, event, incident,
problem, access, and security.
As part of this service, Cisco experts assess your current
operational state; provide a roadmap for improving
operational performance; and help you build, manage,
and operate a consolidated, virtualized data center
aligned with your evolving business and
technology needs.
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.
Cisco Data Center Operations Support
Planning Service
This service is designed to help in the creation of
an operational support plan that includes elements
such as:
◦ Organization structure diagrams
◦ Roles and responsibilities matrix
◦ Skills matrix
◦ Workflow diagrams
It is delivered through collaborative workshops led by
Cisco to identify your unique operational requirements,
common challenges that must be resolved, and the
application of specific operation leading practices.
●
Cisco Data Center Management Solution
Architecture Service
This service identifies and compares your current
service management tools and capabilities to those
required to support the virtualized environment.
The service provides a future state management
architecture and a roadmap to that future state.
Areas of focus may include:
◦ Event management
◦ Incident management
◦ Problem management
◦ Knowledge management
◦ Service asset and configuration management
◦ Change management
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At-A-Glance
Cisco Data Center Operations Enhancement Services
ACCELERATING OPERATIONAL EFFICIENCY IN YOUR VIRTUALIZED AND CLOUD-READY DATA CENTER
◦ IT service catalog management
configuration, implementation, documentation,
and administration training required to deliver
interoperability between otherwise more disparate
management products that form the total management
solution architecture and thus can maximize the value
of those products.
◦ Performance management
◦ Capacity management
◦ Automation/orchestration
◦ Billing and chargeback
Build
●
Design, test, stage, integrate, and implement
operations solutions.
●
Cisco Data Center Management Product DesignImplement Service
This service delivers the design and implementation of
one or more management tools in support of operating
your data center or cloud infrastructure and services.
Activities and deliverables may include:
◦ High-level and low-level design documents
◦ Test plan documentation and testing
◦ Product staging, deployment, and user
acceptance testing
◦ As-built documentation, product administration,
and transfer of information
●
Cisco Data Center Management Solution
Integration Service
The products from which a management solution
architecture is built must often interoperate. The ability
to share and exchange data enhances automation,
reduces manual processes intervention, increases
speed of operations, and minimizes duplication of
data. This service provides the design, test cases,
Cisco Data Center Operations Support
Build Service
This service helps you implement the people and
process aspects of operating your virtualized data
center. Team roles and responsibilities, governance
models, processes, tasks, and activities are
established. Standard operating procedures and/or
runbooks are documented. Areas of focus considered
include incident, problem, knowledge, performance,
capacity, service catalogue, change and service asset
and configuration management, as well as billing
and chargeback.
Manage
Evaluate and help optimize your data center
management tools and processes.
●
Cisco Data Center Management Operations
Audit Service
To improve data center operations, this service
analyzes a range of critical operational functions within
your virtualized data center and cloud operations and
identifies operating risks to data center applications
and IT-based service availability. Typical deliverables
include in-depth findings and recommendations,
operations transformation roadmap, and reports and
leading practices.
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.
●
Cisco Data Center Management
Optimization Service
As the pressures on a virtualized data center evolve
to support changing business needs, this service
identifies where to best make changes to the
operational infrastructure and how to reduce emerging
risks. Modules in this service focus specifically on
providing a gap analysis of current major operational
domains compared with best practices, as well as an
analysis of cloud management automation
orchestration, provisioning, and assurance tools.
Specific recommendations and remediations are
proposed where necessary to optimize the operational
environment and help ensure a cloud computing
architecture is capable of continuing to deliver
infrastructure as a service (IaaS).
●
Cisco Data Center Resiliency Analysis Service
The goal of this service is to improve data center
resiliency by analyzing the main components of the
holistic data center infrastructure serving as the
foundation for data center applications and IT-based
services. The service looks specifically at risks to
resiliency of the data center in an operations context.
It delivers in-depth and summary presentations,
reports, and a resiliency improvement roadmap.
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At-A-Glance
Cisco Data Center Operations Enhancement Services
ACCELERATING OPERATIONAL EFFICIENCY IN YOUR VIRTUALIZED AND CLOUD-READY DATA CENTER
Benefits
Why Cisco Services?
Cisco Data Center Operations Enhancement Services
help you to:
Realize the full business value of your technology
investments with smart, personalized services from Cisco
and our partners. Backed by deep networking expertise
and a broad ecosystem of partners, Cisco Services
enable you to successfully plan, build and manage your
network as a powerful business platform. Whether you
are looking to quickly seize new opportunities to meet
rising customer expectations, improve operational
efficiency to lower costs, mitigate risk, or accelerate
growth, we have a service that can help you. For
information about Cisco Services, visit
www.cisco.com/go/services.
●
Mitigate risk in the planning, design, and management
of your data center operations
●
Increase the operational efficiencies of virtualized and
cloud-ready data centers
●
Improve the processes and tools used in delivering
virtualized and cloud services
●
Reduce administrative and service delivery costs
associated with changes in service demand and
resulting operational overhead
●
Help ensure data center operations consistently meet
agreed-upon service levels
●
Get the most out of your investment in a virtualized
data center architecture
To Find Out More
For more information about the Cisco Data Center
Operations Enhancement Services, visit
www.cisco.com/en/US/products/ps10366/serv_home.html
or contact your local Cisco account representative.
Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1110R)
© 2012 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public.
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