Cisco Rich Media Communications Exam (642-481)
Exam Description: The 642-481 Cisco Rich Media Communications (CRMC) exam tests the candidate's
knowledge and skills to provide presales technical support, design, installation, configuration, and
maintenance of Cisco rich media solutions based on Cisco Unified MeetingPlace Express and Cisco
Unified Videoconferencing. The exam is a 90-minute test with 75 – 85 questions.
The following topics are general guidelines for the content that is likely to be included on the exam.
However, other related topics may also appear on any specific instance of the exam. To better reflect
the contents of the exam and for clarity purposes, these guidelines may change at any time without
notice.
23%
1.0
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
25%
2.0
2.1
2.2
2.3
2.4
2.5
Cisco Video Over IP Network in Different Customer Scenarios Using the Concepts and
Components of a Cisco Unified Videoconferencing Solution
Identify different video over IP scenarios and characterize the Cisco supported video
supported components
Compare different characteristics of video calls and will identify transcoding
requirements, and list the ports used in IP video communication
Describe the purpose, structure and definition of H.323 IP video components and
examine a H.323 IP video call flow
Define complex H.323 IP video environment operations, including zones, service
prefixes, call admission control, and gatekeeper redundancy
Describe H.323 video conference call flow operation and H.323 MCU integration in a
H.323 network
Describe basic SCCP video communication, identify the components involved in a Cisco
Unified CallManager video call, and describe a basic and a conference video call flow
Describe different video over IP networking scenarios, their interworking options and
issues and select appropriate Cisco video over IP solution for customer’s scenarios
Size and select the appropriate Cisco IP Video component to fit customer requirements.
Select the appropriate protocol and hardware to cover customer's feature requirements
Determine the Appropriate Design for Integrating the Cisco Unified Video
Conferencing Solutions in Different Video Over IP Networking Environments
Describe supported video implementation for different network scenarios from
different H.323 and Cisco Unified CallManager deployment models
Plan and design video conferencing and associated dial plans in different Cisco
supported environments
Design H.320 integration, H.320 gateway redundancy, and dial plan for H.320
integration for different Cisco supported scenarios
Determine the supported features, identify interworking restrictions, and design dial
plan for Cisco Unified CallManager and H.323 interworking
Design call admission control for H.323, Cisco Unified CallManager, and interworking
scenarios
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26%
2.6
Design campus and WAN QoS for IP Video Communication
3.0
H.323 Video and Cisco Unified CallManager Video Telephony in Cisco Supported
Scenarios
Gather information about an H.323 IP video environment, configure H.323 gatekeeper
registration for video-enabled H.323 terminal, and configure CAC on the H.323
gatekeeper
Enable CCM for video deployment; configure, verify, and troubleshoot bandwidth
management and implement the Cisco VTA solution
Configure H.323 gatekeeper for IP video conferencing, configure, verify, and
troubleshoot a dial plan for the integration and configure, verify, and troubleshoot an
H.323 IP-IP for WAN scenarios
Configure, verify, and troubleshoot the IPVC 3500 MCU with EMP board and enable
MCU/EMP features including; continuous presence and voice activated video
conferencing
Configure Cisco Unified CallManager and MCU for video conferencing in a SCCP and
H.323 environment
Configure a H.323 gatekeeper for H.323/H.320 gateway registration and implement a
dial plan. Configure the IPVC 3500 PRI and BRI gateways and describe the purpose of
IP-IP gateway in a WAN H.323/H.320 interworking environment
Configure Cisco Unified CallManager and IPVC 3500 gateway in a SCCP environment and
describe the purpose of an IP-IP gateway in that scenario
3.1
3.2
3.3
3.4
3.5
3.6
3.7
6%
4.0
4.1
4.2
4.3
4.4
4.5
4.6
4.7
7%
5.0
5.1
5.2
5.3
Features, Functions, and Benefits of a Cisco Unified MeetingPlace Express
Implementation
Identify the four different voice integration options available with Cisco Unified
MeetingPlace Express voice/web conferencing
Describe the customer benefits of a Cisco Unified MeetingPlace Express implementation
Describe the major features, functions, and benefits of Cisco Unified MeetingPlace
Express Web conferencing
Describe the features, functions, and benefits of Cisco Unified MeetingPlace Express
scheduling, notification and attending features
Describe the features, functions, and benefits of Cisco Unified MeetingPlace Express
voice conferencing
Describe the features, functions, and benefits of Cisco Unified MeetingPlace Express IP
Phone integration
Identify the major features, functions, and benefits of the Cisco Unified MeetingPlace
Express Administration Web interface
Information Required to Design a Cisco Unified MeetingPlace Express Solution for a
Customer
Describe the different network topologies with the various call control platforms
available for the deployment of Cisco Unified MeetingPlace Express
Determine the appropriate Cisco Unified MeetingPlace Express System implementation
to meet customer requirements
Describe the relationship of the different Cisco Unified MeetingPlace Express
architectural components
2013 Cisco Systems, Inc. This document is Cisco Public.
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5.4
5.5
5.6
8%
6.0
6.1
6.2
6.3
6.4
6.5
6.6
6.7
5%
7.0
7.1
7.2
Describe the voice codec design requirements for Cisco Unified MeetingPlace Express
end-user devices
Describe the Crisis Management solution available with Cisco Unified MeetingPlace
Express
Describe the different security settings and options available for Cisco Unified
MeetingPlace Express deployments
Information Required to Implement a Cisco Unified MeetingPlace Express Solution for
a Customer.
Identify the web browser requirements for Cisco Unified MeetingPlace Express end-user
devices
Describe the major Cisco Unified MeetingPlace Express installation and configuration
steps
Describe the Cisco Unified MeetingPlace Express parameters and operations of the
outdial features
Describe the Cisco Unified MeetingPlace Express voice and web conferencing timers and
system parameters operations
Describe the major System Administration capabilities available with the Cisco Unified
MeetingPlace Express web interface
Describe the implementation requirements for Cisco Unified MeetingPlace Express
SMTP Email Integration and notification
Describe the implementation requirements and operations of Cisco Unified
MeetingPlace Express Authentication options and LDAP integration
Different Operations and Maintenance Capabilities with Cisco Unified MeetingPlace
Express
Describe the Cisco Unified MeetingPlace Express end user Browser Test functions
Describe the management reporting capabilities available for Cisco Unified
MeetingPlace Express solution System Administrators
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