CCIE Voice Written Exam (350-030) version 3.0
Exam Description: The Cisco CCIE® Voice Written Exam (350-030) version 3.0 is a 2-hour test that has
80–110 questions. This exam validates that candidates have the skills to plan, design, implement,
operate, and troubleshoot enterprise Cisco Unified Communications networks.
The exam is closed book, and no outside reference materials are allowed. The following topics are general
guidelines for the content likely to be included on the exam. However, other related topics may also
appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for
clarity purposes, the guidelines below may change at any time without notice.
5%
20%
1.0
1.1
Infrastructure Protocols
DNS
1.2
TFTP
1.3
NTP
1.4
Voice and data VLAN
1.5
Troubleshooting infrastructure protocols
2.0
2.1
Telephony Protocols
SCCP
2.2
MGCP
2.3
SIP
2.4
H.323 and RAS
2.5
IP voice signal interconnect with CUBE
2.6
RTP and cRTP
2.7
Analog signaling
2.7.a FXS
2.7.b FXO
2.7.c E&M
2.7.d CAMA
2.8
Digital signaling
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2.8.a
2.8.b
2.8.c
15%
15%
T1/E1
PRI/CAS
Common channel signaling and channel associated signaling
2.9
Cisco IOS dial-peer and digit manipulations
2.10
Troubleshooting telephony protocols
3.0
3.1
Cisco Unified Communications Manager (CUCM)
Device registration
3.2
Device settings
3.3
Device redundancy
3.4
Codec selection
3.5
CUCM call features
3.6
CUCM dial plan
3.7
CUCM media resources
3.8
CUCM applications
3.8.a Extension Mobility
3.8.b Attendant Console
3.8.c IPMA
3.9
CUCM CTI integration
3.10
CUCM serviceability and OS administration
3.11
CUCM disaster recovery
3.12
Troubleshooting Cisco Unified Communications Manager
4.0
4.1
Cisco IOS IP Telephony
CUCME
4.2
SRST
4.3
CUE
4.4
CUCME call features
4.5
Cisco IOS based call queuing
4.6
Cisco IOS media resources
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15%
10%
5%
5%
4.7
Troubleshooting Cisco IOS IP telephony
5.0
5.1
Quality of Service (QoS)
Link efficiency
5.1.a LFI
5.1.b MLPPP
5.1.c FRF.12
5.1.d cRTP and VAD
5.2
Classification and marking
5.3
Congestion management: queuing
5.4
CAC
5.4.a
5.4.b
RSVP
Gatekeeper
5.5
Traffic policing and shaping
5.6
LAN QoS
5.7
Troubleshooting QoS
6.0
6.1
Unified Messaging
Integration
6.2
MWI
6.3
Call handlers
6.4
VPIM
6.5
Troubleshooting unified messaging
7.0
7.1
Cisco Unified Contact Center Express (UCCX)
Integration
7.2
ICD functions
7.3
Scripting
7.4
Troubleshooting UCCX
8.0
8.1
Presence
Presence components
8.2
CUPS Administration
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5%
3%
2%
8.3
CUPC
8.4
Troubleshooting presence
9.0
9.1
UC Security
DHCP snooping
9.2
OS hardening
9.3
Phone authentication and encryption
9.4
TCP/UDP port list
9.5
Firewalls and NAT
9.6
Troubleshooting UC security
10.0
10.1
Application Protocols
IP multicast
10.2
Video
10.3
Fax and modem
10.4
Troubleshooting application protocols
11.0
11.1
Operations and Network Management
UC product upgrade management
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